Accounts Receivable & Collections Resume Sample

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Domenico Tremblay
82536 Brakus Underpass,  Dallas, TX
+1 (555) 263 5866

Work Experience

Accounts Receivable Collections Specialist
08/2016 - PRESENT
San Francisco, CA
  • Handle heavy direct customer Telephone Collection (80%) of past due invoices
  • Resolve customer problems with their accounts for all or any invoices/billings or cash applications
  • Handle heavy incoming phone coverage to resolve customer problems with billings/payments
  • Process daily and/or month-end Account reconciliations - spread sheets such as the daily cash log, as needed
  • Cash Application of payments to customer's account via Lockbox, direct mail, wire, credit cards
  • Review/prepare customer refunds for duplicate payments, over payments, and payments to incorrect CZ company
  • Account reconciliations including Affiliate accounts
  • Account review for credit releases
  • Excellent verbal and written communication skills required
Accounts Receivable Collections Analyst
12/2012 - 07/2016
Phoenix, AZ
  • Analyze customer outstanding balances, maintain good working relationships with store and regional managers to resolves collection disputes and resolve any errors
  • Manage collection activities on delinquent accounts
  • Send statements and dunning letters, initiate and orchestrate telephone contact for collection of past due accounts
  • Process bad debt write offs as needed
  • Monitor payment performance and financial liquidity of existing customers in delinquent status
  • Maintain a “Senior” portfolio of accounts which are deemed more difficult to manage, high profile, large dollar and high volume
  • Perform reconciliations on a variety of Campus Card and SFA accounts
  • Develop and prepare daily, weekly and monthly reports for management on outstanding receivables and collection efforts
Accounts Receivable Collections Rep
09/2006 - 11/2012
Los Angeles, CA
  • Recommending and implementing collection process improvements and participation in PeopleSoft upgrades and improvement projects that deal with collections
  • Ensure compliance with the annual external audit, internal audit recommendations, and departmental policies and procedures
  • Assist in on-boarding and ongoing development of the AR collection representatives
  • Assist in resolving and reconciliation of complex PeopleSoft payment applications
  • Work with and provide guidance to Collections representatives in resolving complex account issues
  • Handle unusual or sensitive provider inquiries
  • Process daily and/or month-end Account reconciliations - spread sheets such as the daily cash log, as needed


Everest University - Lakeland Campus
2000 - 2005
School's Degree in Business

Professional Skills

  • Strong computer, excel, data entry, organization, prioritization, and multi-tasking skills are required
  • Excellent interpersonal skills across all levels in the organization
  • Strong stakeholder management and consultancy skills
  • Excellent problem solving and negotiation skills required
  • Excellent written and verbal communication skills with the ability to communicate with all levels of the organization
  • Exceptional Microsoft Office skills are required; including pivot tables, vlookups, formula building and sorting of data
  • Organizational and deductive reasoning skills

How to write Accounts Receivable & Collections Resume

Accounts Receivable & Collections role is responsible for microsoft, english, basic, finance, credit, training, database, printing, payroll, bookkeeping.
To write great resume for accounts receivable & collections job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Accounts Receivable & Collections Resume

The section contact information is important in your accounts receivable & collections resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Accounts Receivable & Collections Resume

The section work experience is an essential part of your accounts receivable & collections resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous accounts receivable & collections responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular accounts receivable & collections position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Accounts Receivable & Collections resume experience can include:

  • 2 – 4 years of professional experience, including practical experience in accounts receivable or credit
  • Communicate effectively with superiors and team members
  • Prior business to business collections experience
  • Proven experience as a debt collector
  • Solid accounting background / Reconciliations / Posting Cash/ AR clearing
  • Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers

Education on an Accounts Receivable & Collections Resume

Make sure to make education a priority on your accounts receivable & collections resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your accounts receivable & collections experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Accounts Receivable & Collections Resume

When listing skills on your accounts receivable & collections resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical accounts receivable & collections skills:

  • English fluency essential / Excellent written and verbal communication skills
  • Very good communication skills (many contacts with Customers, Data Admin, GL, AP & Sales)
  • Data Entry skills, experience with various software, Excel, Word
  • Excellent verbal and written skills; able to work under time constraints and deadlines
  • Exceptional organizational, communication, writing, and mathematical skills
  • Microsoft Office skills, particularly with Word, Excel, and Outlook

List of Typical Experience For an Accounts Receivable & Collections Resume


Experience For Accounts Receivable Collections Specialist Resume

  • Ensure each Manual Billing Adjustment processed has appropriate approval prior to processing
  • Two years’ experience in accounts receivable/collections, preferably in a professional services office environment
  • Experience with Oracle Cloud ERP or Oracle R12, specifically Advanced Collections modules
  • Develop a high level of proficiency using ATG's proprietary review tools
  • Assist in the analysis, documentation and refinement of process workflows using ACE tools

Experience For Accounts Receivable & Collections Specialist Resume

  • Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments
  • Provide coverage during hours of responsibility for internal and external customers
  • Knowledge of accounting and collections principles and practices
  • Transition to changing processes and systems
  • Meet or exceed targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets

Experience For Accounts Receivable Collections Analyst Resume

  • Open new customer accounts; working within credit guidelines
  • Track payment status on customer invoices and answer questions regarding problems with their accounts
  • Track / process accounts & incoming payments
  • Verify discrepancies / resolve clients’ billing issues
  • Generate reports listing accounts receivable status and provide summary reports to internal business units
  • Generate customer aging reports as needed
  • Maintain department standards for days sales outstanding, aged receivables and PO’s
  • Document collection activities and maintain organized records. Some filing is required
  • Research, review and assignment of outstanding debts to third party collection companies

Experience For Accounts Receivable / Collections Analyst Resume

  • Collaborate with internal business partners such as the premium audit department, underwriting and others to resolve disputed balances
  • Cash management related trouble shooting and resolution of issues
  • Maintain supporting documentation for all disputed invoices
  • Work with customers and other Finance staff to resolve outstanding issues with a focus on over 60 day balances
  • Knowledge of accounting software, preferably Salesforce, Oracle
  • Applies daily cash receipts to outstanding invoices

Experience For Accounts Receivable Collections Rep Resume

  • Resolve and correct invoicing issues
  • Monitor and maintain Customer accounts through collection calls, account adjustments, customer reconciliations and processing credit memos
  • Support Sales Staff with customer information and reporting; identify and execute the necessary
  • Credit card processing of payments
  • Improve turns through diligent follow-up with customer accounts to minimize items over 60 days outstanding
  • Data Entry in A/R, filing and general administrative tasks
  • Able to work on-site during standard business hours
  • Research and resolve complicated and/or escalated billing issues and discrepancies
  • Share billing, adjustment or collection information with other team members

Experience For Accounts Receivable / Collections Specialist Resume

  • Assist store managers with any problems or questions they have pertaining to customer accounts, cash journals, or procedures
  • Analyze and resolve administrative errors that are delaying payments
  • Process daily and weekly AR activities for over 200 sites insuring all deadlines are met in a high volume environment
  • Conduct an AR status call with our client, (Seritage), asset managers, accounting office as well as JLL PM Teams
  • Maintain a log of all collection activities including documentation of conversations and date a time logs
  • Help drive client loyalty by making IBM easy to do business with
  • Gain the understanding of the client's Accounts Payable department and payment approvals process
  • Follows-up on customers’ communication, including phone calls, letters, faxes and email within 24 hours

Experience For Accounts Receivable & Collections Agent Resume

  • Ensures the AR Research team handles skipped invoices, researches and clears deductions accordingly, and addresses pricing and promotion issues
  • Attention to detail without losing focus of the “big picture”
  • Thrive in a fast paced, ever-changing environment with the ability to stay focused and quickly achieve closure
  • Knowledge of accounting AR systems and ability to reconcile AR related accounts
  • Monitor accounts to identify outstanding debts
  • Resolve billing and customer credit issues
  • Knowledge of billing procedures and collection techniques
  • Prepare aging reports

Experience For Accounts Receivable / Collections Clerk Resume

  • Cash Application of payments to customer's account via Lockbox, direct mail, wire, credit cards
  • Perform review of client vendors assigned
  • Generate semiautomated claim packets for submission to clients
  • Post credit memos and adjustments to clients’ financial records
  • Service oriented and team mindset
  • Confident & proactive work style
  • English, (other languages such as French, Dutch, German & Italian would be considered an advantage)
  • Computer literate (MS Office, Lotus Notes, JDE or other ERP tool, internet)

Experience For Accounts Receivable / Collections Specialst Resume

  • Knowledge of the financial module of an ERP, MS Office, Lotus Notes are an advantage
  • Work directly with Atria’s outside Collection Agency and monitor the progress of collections on accounts assigned
  • High level of customer support and collections activities
  • Work with Accounts Receivable teams and front line operations to ensure customer cash is collected to meet financial
  • Negotiate and set up payment plans or settlements within authority approval guidelines

Experience For Accounts Receivable Collections Clerk Resume

  • Familiar with other Microsoft products such as Word and Excel
  • Strategize collection activities to maximize cash receipts
  • Prepares reports daily/weekly/monthly on the status of customer accounts
  • Various projects assigned by the Client Service Manager
  • Analyst has overall responsibility for a receivable portfolio
  • Independently plan, analyze and carry out collection of past due accounts
  • Reconcile accounts in timely manner; analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits
  • Review orders on credit hold and personally take appropriate action to ensure delivery dates met
  • Update member collections strategies based on club use, history with ClubCorp, and likeliness of collections

List of Typical Skills For an Accounts Receivable & Collections Resume


Skills For Accounts Receivable Collections Specialist Resume

  • Below 2 years working experience
  • Accounts Receivable collections and reporting experience
  • Experience using accounts software like Netsuite
  • Experience using sales management system - Ideally Salesforce
  • Capable of developing strong business relationships with customers, coworkers, credit counterparts, and other sales participants
  • Experience with MS Office Suite including Excel
  • Experience with international Accounts Receivable including foreign currency exchange

Skills For Accounts Receivable & Collections Specialist Resume

  • Accounts receivable and general accounting experience
  • Excellent attention to detail and compliance with business rules and procedures
  • Experience in collections
  • Prioritize, problem solve, and multi-task
  • Prioritize, problem solve, and multitask
  • Education Requirement and Years of Experience

Skills For Accounts Receivable Collections Analyst Resume

  • Commercial collections experience required
  • Experience in the field of finance
  • Experience in SAP and related workflow solutions
  • Multi-task, organize, and prioritize

Skills For Accounts Receivable / Collections Analyst Resume

  • Prioritize assignments and handle multiple tasks with established deadlines in a fast- paced, time critical environment
  • Experience within a credit control role - Ideally media focused
  • Oracle experience highly desired
  • Demonstrated ability to work in a very ambiguous environment
  • Proven ability to own complex portfolios
  • Three to five years of collections experience
  • Accounts Receivable experience

Skills For Accounts Receivable Collections Rep Resume

  • Experience in a mid-high volume environment (1k+ portfolio size)
  • Answer phones, provide excellent customer service, and keep constant customer contact
  • Expeditiously validate credits with client vendors
  • Validate identified credits do not exist in clients' systems
  • Identifying and researching billing and/or payroll issues and taking steps to correct as appropriate
  • Analyzing new credit applications and establish credit limits. Reviewing existing accounts for credit limit increases, decreases, or suspension
  • Performing Account Receivable research to clear items from the aging, and performing collections weekly
  • Updating receivables by totaling unpaid invoices

Skills For Accounts Receivable / Collections Specialist Resume

  • Working knowledge of accounting software systems
  • Assisting the Cash Application department with proper posting of client payments
  • Handling customers questions and concern regarding their accounts
  • Processing customer payments made with cash, checks, and credit card transactions
  • Maintaining records of all payments collected
  • Reporting collection results to Senior Management
  • Communicating with the Client Service Manager about any account issues

Skills For Accounts Receivable & Collections Agent Resume

  • Keeping record of all delinquent accounts, incomplete files, and credit risks
  • Working closely within Excel and Quickbooks
  • Reviewing timesheets and invoice documentation to ensure it is complete, accurate and authorized per contractual agreements with the client
  • Submitting invoices to the client per the client's requirements
  • Communicating with branch offices' sales force and managers
  • Providing support to customers with discrepancies on their account

Skills For Accounts Receivable / Collections Clerk Resume

  • Working knowledge of SAP and Excel is required
  • Maintaining customer files
  • The administration of all client bank accounts and investments, including opening, closing, signer administration and maturity tracking
  • Support Accounts Receivable functions including collections, reviewing delinquency and aging reports, etc
  • A competitive wage and industry leading benefits including immediate health, dental, vision, life, and disability insurance
  • Monitor member AR aging schedules to determine members to receive Dunning activity for current collections cycle

Skills For Accounts Receivable / Collections Specialst Resume

  • Begin process of charge dispute, owning dispute lifecycle by liaising with Club department heads to gain approval or denial of disputed charges
  • Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account
  • Assist the cash applications department with resolving payment application discrepancies, ensuring adjustments are completed in a timely fashion
  • Assist in daily billing for all customers and ensures that all tasks are completed for billing
  • Assist in providing required training when necessary

Skills For Accounts Receivable Collections Clerk Resume

  • Maintain accurate and complete records concerning billing and collection activities
  • Cash application – booking incoming payments on a timely manner to customer ledgers
  • Open to new ideas and comfortable sharing ideas and opportunities for improvement
  • High Volume AR Collection / Reporting
  • Proficient use of computers including Microsoft Office
  • Team player with a willing to take direction and support the team
  • Enjoy working in a small casual office environment

List of Typical Responsibilities For an Accounts Receivable & Collections Resume


Responsibilities For Accounts Receivable Collections Specialist Resume

  • Receive communications from members and Clubs regarding balances, POS or other charge inquiries, charge disputes, payment type updates, general questions regarding member status, etc
  • Collections experience
  • Experience with business-to-business collections
  • More than 1 year work experience
  • Process payments online for external customers

Responsibilities For Accounts Receivable & Collections Specialist Resume

  • Proficient at MS Office (Excel)
  • Manage an active customer base of key accounts, with a portfolio size of $10 - 30 million dollars
  • Process credit card payments from customers and vendors
  • Make daily collection calls to research and analyze accounts
  • Proactive approach to work and ability to interact with all levels of staff
  • Track / apply due payments and follow-up with stakeholders to speed collections
  • Make reconciliations to ensure that all payments are registered and properly posted
  • Track and log unpaid balances and provide insights on reasons for delayed collections

Responsibilities For Accounts Receivable Collections Analyst Resume

  • Follow-up and facilitate swift payments of due invoices
  • Proficiency in English & French
  • Maintain up-to-date account statements
  • Generate and send out invoices as needed
  • Follow up on, collect and advise cash applications where to apply cash received
  • Develop positive relationships with customers

Responsibilities For Accounts Receivable / Collections Analyst Resume

  • Collect PO’s from sales reps to invoice the customer timely
  • Data entry into AmTrust proprietary system databases
  • Compilation of data into reports for management
  • Interact with internal and external parties via Collections team email inbox
  • Answer Collections customer service phone calls and seek prompt, professional resolutions
  • Preparation, submission and execution of final write off related to uncollectible debts
  • Work both independently and as part of a team, in a high volume, fast paced environment

Responsibilities For Accounts Receivable Collections Rep Resume

  • Proficiency with Adobe and Microsoft Office Suite (Word, Excel, Outlook, etc.)
  • Research on past due accounts
  • Collections for assigned customers
  • Monthly reconciliation of all client bank accounts and investments. Upload cash package to Connect. File paperwork weekly upon completion
  • Collation and distribution of weekly interest rates

Responsibilities For Accounts Receivable / Collections Specialist Resume

  • Track completion of bank reconciliation monthly
  • Monitor and collect past due accounts
  • Collaborate with sales team, customer service and our customers to resolve payment issues
  • Manage customer payment methods such as checks, credit card, and ACH
  • Review sales orders held for past due balances
  • A/R analysis and internal/external report generation
  • Maintain collections notes in Excel AR reports

Responsibilities For Accounts Receivable & Collections Agent Resume

  • Process and apply cash receipts into Oracle system
  • Process credit card transactions for customer invoices
  • Able to meet daily and monthly cash and call goals
  • Compiles credit and reference information and makes credit limit recommendations
  • Audits delinquent accounts considered to be uncollectable to ensure maximum efforts have been taken to collect
  • Create and edit Excel spreadsheets
  • Business to business collections (large portfolios 1k+)
  • Assist with account reconciliations
  • Continuously improve the credit control/AR process

Responsibilities For Accounts Receivable / Collections Clerk Resume

  • Manage issue resolution for respective sales organisations
  • Communicate with clients that have past due accounts via phone and email
  • Contact customers (external and internal) on past due accounts, resolve delinquent payment issues and ensure prompt payments
  • Document all collections efforts in company database
  • Initiate follow up calls to customers as necessary
  • Establish and maintain positive relationships with core customer base
  • Research and reconcile credit issues or discrepancies

Responsibilities For Accounts Receivable / Collections Specialst Resume

  • Handle customer inquiries and disputes
  • Notify the team of negative payment patterns
  • Provide monthly collections reports
  • Understand and comply with all JLL and client’s policies and procedures
  • Special projects and other functions required by manager or client
  • Suggest collection actions such as late notices and default notices based on tenant interaction
  • Month end reconciliation of Lock Box account

Responsibilities For Accounts Receivable Collections Clerk Resume

  • Reconcile account, to summarize the components of the balance due
  • Receivables process adjustments

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