Accounts Receivable & Collections Resume Sample
Domenico Tremblay
82536 Brakus Underpass,
Dallas,
TX
+1 (555) 263 5866
Work Experience
Accounts Receivable Collections Specialist
08/2016
-
PRESENT
San Francisco, CA
- Handle heavy direct customer Telephone Collection (80%) of past due invoices
- Resolve customer problems with their accounts for all or any invoices/billings or cash applications
- Handle heavy incoming phone coverage to resolve customer problems with billings/payments
- Process daily and/or month-end Account reconciliations - spread sheets such as the daily cash log, as needed
- Cash Application of payments to customer's account via Lockbox, direct mail, wire, credit cards
- Review/prepare customer refunds for duplicate payments, over payments, and payments to incorrect CZ company
- Account reconciliations including Affiliate accounts
- Account review for credit releases
- Excellent verbal and written communication skills required
Accounts Receivable Collections Analyst
12/2012
-
07/2016
Phoenix, AZ
- Analyze customer outstanding balances, maintain good working relationships with store and regional managers to resolves collection disputes and resolve any errors
- Manage collection activities on delinquent accounts
- Send statements and dunning letters, initiate and orchestrate telephone contact for collection of past due accounts
- Process bad debt write offs as needed
- Monitor payment performance and financial liquidity of existing customers in delinquent status
- Maintain a “Senior” portfolio of accounts which are deemed more difficult to manage, high profile, large dollar and high volume
- Perform reconciliations on a variety of Campus Card and SFA accounts
- Develop and prepare daily, weekly and monthly reports for management on outstanding receivables and collection efforts
Accounts Receivable Collections Rep
09/2006
-
11/2012
Los Angeles, CA
- Recommending and implementing collection process improvements and participation in PeopleSoft upgrades and improvement projects that deal with collections
- Ensure compliance with the annual external audit, internal audit recommendations, and departmental policies and procedures
- Assist in on-boarding and ongoing development of the AR collection representatives
- Assist in resolving and reconciliation of complex PeopleSoft payment applications
- Work with and provide guidance to Collections representatives in resolving complex account issues
- Handle unusual or sensitive provider inquiries
- Process daily and/or month-end Account reconciliations - spread sheets such as the daily cash log, as needed
Education
Everest University - Lakeland Campus
2000 - 2005
School's Degree in Business
Professional Skills
- Strong computer, excel, data entry, organization, prioritization, and multi-tasking skills are required
- Excellent interpersonal skills across all levels in the organization
- Strong stakeholder management and consultancy skills
- Excellent problem solving and negotiation skills required
- Excellent written and verbal communication skills with the ability to communicate with all levels of the organization
- Exceptional Microsoft Office skills are required; including pivot tables, vlookups, formula building and sorting of data
- Organizational and deductive reasoning skills
How to write Accounts Receivable & Collections Resume
Accounts Receivable & Collections role is responsible for microsoft, english, basic, finance, credit, training, database, printing, payroll, bookkeeping.
To write great resume for accounts receivable & collections job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Accounts Receivable & Collections Resume
The section contact information is important in your accounts receivable & collections resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Accounts Receivable & Collections Resume
The section work experience is an essential part of your accounts receivable & collections resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous accounts receivable & collections responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular accounts receivable & collections position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Accounts Receivable & Collections resume experience can include:
- 2 – 4 years of professional experience, including practical experience in accounts receivable or credit
- Communicate effectively with superiors and team members
- Prior business to business collections experience
- Proven experience as a debt collector
- Solid accounting background / Reconciliations / Posting Cash/ AR clearing
- Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers
Education on an Accounts Receivable & Collections Resume
Make sure to make education a priority on your accounts receivable & collections resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your accounts receivable & collections experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Accounts Receivable & Collections Resume
When listing skills on your accounts receivable & collections resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical accounts receivable & collections skills:
- English fluency essential / Excellent written and verbal communication skills
- Very good communication skills (many contacts with Customers, Data Admin, GL, AP & Sales)
- Data Entry skills, experience with various software, Excel, Word
- Excellent verbal and written skills; able to work under time constraints and deadlines
- Exceptional organizational, communication, writing, and mathematical skills
- Microsoft Office skills, particularly with Word, Excel, and Outlook
List of Typical Experience For an Accounts Receivable & Collections Resume
1
Experience For Accounts Receivable Collections Specialist Resume
- Ensure each Manual Billing Adjustment processed has appropriate approval prior to processing
- Two years’ experience in accounts receivable/collections, preferably in a professional services office environment
- Experience with Oracle Cloud ERP or Oracle R12, specifically Advanced Collections modules
- Develop a high level of proficiency using ATG's proprietary review tools
- Assist in the analysis, documentation and refinement of process workflows using ACE tools
2
Experience For Accounts Receivable & Collections Specialist Resume
- Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments
- Provide coverage during hours of responsibility for internal and external customers
- Knowledge of accounting and collections principles and practices
- Transition to changing processes and systems
- Meet or exceed targeted cash collections metrics, reducing past due, bad debt exposure, and other quantitative targets
3
Experience For Accounts Receivable Collections Analyst Resume
- Open new customer accounts; working within credit guidelines
- Track payment status on customer invoices and answer questions regarding problems with their accounts
- Track / process accounts & incoming payments
- Verify discrepancies / resolve clients’ billing issues
- Generate reports listing accounts receivable status and provide summary reports to internal business units
- Generate customer aging reports as needed
- Maintain department standards for days sales outstanding, aged receivables and PO’s
- Document collection activities and maintain organized records. Some filing is required
- Research, review and assignment of outstanding debts to third party collection companies
4
Experience For Accounts Receivable / Collections Analyst Resume
- Collaborate with internal business partners such as the premium audit department, underwriting and others to resolve disputed balances
- Cash management related trouble shooting and resolution of issues
- Maintain supporting documentation for all disputed invoices
- Work with customers and other Finance staff to resolve outstanding issues with a focus on over 60 day balances
- Knowledge of accounting software, preferably Salesforce, Oracle
- Applies daily cash receipts to outstanding invoices
5
Experience For Accounts Receivable Collections Rep Resume
- Resolve and correct invoicing issues
- Monitor and maintain Customer accounts through collection calls, account adjustments, customer reconciliations and processing credit memos
- Support Sales Staff with customer information and reporting; identify and execute the necessary
- Credit card processing of payments
- Improve turns through diligent follow-up with customer accounts to minimize items over 60 days outstanding
- Data Entry in A/R, filing and general administrative tasks
- Able to work on-site during standard business hours
- Research and resolve complicated and/or escalated billing issues and discrepancies
- Share billing, adjustment or collection information with other team members
6
Experience For Accounts Receivable / Collections Specialist Resume
- Assist store managers with any problems or questions they have pertaining to customer accounts, cash journals, or procedures
- Analyze and resolve administrative errors that are delaying payments
- Process daily and weekly AR activities for over 200 sites insuring all deadlines are met in a high volume environment
- Conduct an AR status call with our client, (Seritage), asset managers, accounting office as well as JLL PM Teams
- Maintain a log of all collection activities including documentation of conversations and date a time logs
- Help drive client loyalty by making IBM easy to do business with
- Gain the understanding of the client's Accounts Payable department and payment approvals process
- Follows-up on customers’ communication, including phone calls, letters, faxes and email within 24 hours
7
Experience For Accounts Receivable & Collections Agent Resume
- Ensures the AR Research team handles skipped invoices, researches and clears deductions accordingly, and addresses pricing and promotion issues
- Attention to detail without losing focus of the “big picture”
- Thrive in a fast paced, ever-changing environment with the ability to stay focused and quickly achieve closure
- Knowledge of accounting AR systems and ability to reconcile AR related accounts
- Monitor accounts to identify outstanding debts
- Resolve billing and customer credit issues
- Knowledge of billing procedures and collection techniques
- Prepare aging reports
8
Experience For Accounts Receivable / Collections Clerk Resume
- Cash Application of payments to customer's account via Lockbox, direct mail, wire, credit cards
- Perform review of client vendors assigned
- Generate semiautomated claim packets for submission to clients
- Post credit memos and adjustments to clients’ financial records
- Service oriented and team mindset
- Confident & proactive work style
- English, (other languages such as French, Dutch, German & Italian would be considered an advantage)
- Computer literate (MS Office, Lotus Notes, JDE or other ERP tool, internet)
9
Experience For Accounts Receivable / Collections Specialst Resume
- Knowledge of the financial module of an ERP, MS Office, Lotus Notes are an advantage
- Work directly with Atria’s outside Collection Agency and monitor the progress of collections on accounts assigned
- High level of customer support and collections activities
- Work with Accounts Receivable teams and front line operations to ensure customer cash is collected to meet financial
- Negotiate and set up payment plans or settlements within authority approval guidelines
10
Experience For Accounts Receivable Collections Clerk Resume
- Familiar with other Microsoft products such as Word and Excel
- Strategize collection activities to maximize cash receipts
- Prepares reports daily/weekly/monthly on the status of customer accounts
- Various projects assigned by the Client Service Manager
- Analyst has overall responsibility for a receivable portfolio
- Independently plan, analyze and carry out collection of past due accounts
- Reconcile accounts in timely manner; analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits
- Review orders on credit hold and personally take appropriate action to ensure delivery dates met
- Update member collections strategies based on club use, history with ClubCorp, and likeliness of collections
List of Typical Skills For an Accounts Receivable & Collections Resume
1
Skills For Accounts Receivable Collections Specialist Resume
- Below 2 years working experience
- Accounts Receivable collections and reporting experience
- Experience using accounts software like Netsuite
- Experience using sales management system - Ideally Salesforce
- Capable of developing strong business relationships with customers, coworkers, credit counterparts, and other sales participants
- Experience with MS Office Suite including Excel
- Experience with international Accounts Receivable including foreign currency exchange
2
Skills For Accounts Receivable & Collections Specialist Resume
- Accounts receivable and general accounting experience
- Excellent attention to detail and compliance with business rules and procedures
- Experience in collections
- Prioritize, problem solve, and multi-task
- Prioritize, problem solve, and multitask
- Education Requirement and Years of Experience
3
Skills For Accounts Receivable Collections Analyst Resume
- GENERAL LEDGER (Great Plains, Oracle or SAP) SOFTWARE EXPERIENCE PREFERED or ERP
- PROVEN SUCCESS ANALYZING AGING REPORT AND REDUCING DSO BALANCES
- PROVEN SUCCESS WITH REDUCING DSO
- GOAL ORIENTED AND STRONG DRIVE
- Commercial collections experience required
- Experience in the field of finance
- Experience in SAP and related workflow solutions
- Multi-task, organize, and prioritize
4
Skills For Accounts Receivable / Collections Analyst Resume
- Prioritize assignments and handle multiple tasks with established deadlines in a fast- paced, time critical environment
- Experience within a credit control role - Ideally media focused
- Oracle experience highly desired
- Demonstrated ability to work in a very ambiguous environment
- Proven ability to own complex portfolios
- Three to five years of collections experience
- Accounts Receivable experience
5
Skills For Accounts Receivable Collections Rep Resume
- Experience in a mid-high volume environment (1k+ portfolio size)
- Answer phones, provide excellent customer service, and keep constant customer contact
- Expeditiously validate credits with client vendors
- Validate identified credits do not exist in clients' systems
- Identifying and researching billing and/or payroll issues and taking steps to correct as appropriate
- Analyzing new credit applications and establish credit limits. Reviewing existing accounts for credit limit increases, decreases, or suspension
- Performing Account Receivable research to clear items from the aging, and performing collections weekly
- Updating receivables by totaling unpaid invoices
6
Skills For Accounts Receivable / Collections Specialist Resume
- Working knowledge of accounting software systems
- Assisting the Cash Application department with proper posting of client payments
- Handling customers questions and concern regarding their accounts
- Processing customer payments made with cash, checks, and credit card transactions
- Maintaining records of all payments collected
- Reporting collection results to Senior Management
- Communicating with the Client Service Manager about any account issues
7
Skills For Accounts Receivable & Collections Agent Resume
- Keeping record of all delinquent accounts, incomplete files, and credit risks
- Working closely within Excel and Quickbooks
- Reviewing timesheets and invoice documentation to ensure it is complete, accurate and authorized per contractual agreements with the client
- Submitting invoices to the client per the client's requirements
- Communicating with branch offices' sales force and managers
- Providing support to customers with discrepancies on their account
8
Skills For Accounts Receivable / Collections Clerk Resume
- Working knowledge of SAP and Excel is required
- Maintaining customer files
- The administration of all client bank accounts and investments, including opening, closing, signer administration and maturity tracking
- Support Accounts Receivable functions including collections, reviewing delinquency and aging reports, etc
- A competitive wage and industry leading benefits including immediate health, dental, vision, life, and disability insurance
- Monitor member AR aging schedules to determine members to receive Dunning activity for current collections cycle
9
Skills For Accounts Receivable / Collections Specialst Resume
- Begin process of charge dispute, owning dispute lifecycle by liaising with Club department heads to gain approval or denial of disputed charges
- Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account
- Assist the cash applications department with resolving payment application discrepancies, ensuring adjustments are completed in a timely fashion
- Assist in daily billing for all customers and ensures that all tasks are completed for billing
- Assist in providing required training when necessary
10
Skills For Accounts Receivable Collections Clerk Resume
- Maintain accurate and complete records concerning billing and collection activities
- Cash application – booking incoming payments on a timely manner to customer ledgers
- Open to new ideas and comfortable sharing ideas and opportunities for improvement
- High Volume AR Collection / Reporting
- Proficient use of computers including Microsoft Office
- Team player with a willing to take direction and support the team
- Enjoy working in a small casual office environment
List of Typical Responsibilities For an Accounts Receivable & Collections Resume
1
Responsibilities For Accounts Receivable Collections Specialist Resume
- Receive communications from members and Clubs regarding balances, POS or other charge inquiries, charge disputes, payment type updates, general questions regarding member status, etc
- Collections experience
- Experience with business-to-business collections
- More than 1 year work experience
- Process payments online for external customers
2
Responsibilities For Accounts Receivable & Collections Specialist Resume
- Proficient at MS Office (Excel)
- Manage an active customer base of key accounts, with a portfolio size of $10 - 30 million dollars
- Process credit card payments from customers and vendors
- Make daily collection calls to research and analyze accounts
- Proactive approach to work and ability to interact with all levels of staff
- Track / apply due payments and follow-up with stakeholders to speed collections
- Make reconciliations to ensure that all payments are registered and properly posted
- Track and log unpaid balances and provide insights on reasons for delayed collections
3
Responsibilities For Accounts Receivable Collections Analyst Resume
- Follow-up and facilitate swift payments of due invoices
- Proficiency in English & French
- Maintain up-to-date account statements
- Generate and send out invoices as needed
- Follow up on, collect and advise cash applications where to apply cash received
- Develop positive relationships with customers
4
Responsibilities For Accounts Receivable / Collections Analyst Resume
- Collect PO’s from sales reps to invoice the customer timely
- Data entry into AmTrust proprietary system databases
- Compilation of data into reports for management
- Interact with internal and external parties via Collections team email inbox
- Answer Collections customer service phone calls and seek prompt, professional resolutions
- Preparation, submission and execution of final write off related to uncollectible debts
- Work both independently and as part of a team, in a high volume, fast paced environment
5
Responsibilities For Accounts Receivable Collections Rep Resume
- Proficiency with Adobe and Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Research on past due accounts
- Collections for assigned customers
- Monthly reconciliation of all client bank accounts and investments. Upload cash package to Connect. File paperwork weekly upon completion
- Collation and distribution of weekly interest rates
6
Responsibilities For Accounts Receivable / Collections Specialist Resume
- Track completion of bank reconciliation monthly
- Monitor and collect past due accounts
- Collaborate with sales team, customer service and our customers to resolve payment issues
- Manage customer payment methods such as checks, credit card, and ACH
- Review sales orders held for past due balances
- A/R analysis and internal/external report generation
- Maintain collections notes in Excel AR reports
7
Responsibilities For Accounts Receivable & Collections Agent Resume
- Process and apply cash receipts into Oracle system
- Process credit card transactions for customer invoices
- Able to meet daily and monthly cash and call goals
- Compiles credit and reference information and makes credit limit recommendations
- Audits delinquent accounts considered to be uncollectable to ensure maximum efforts have been taken to collect
- Create and edit Excel spreadsheets
- Business to business collections (large portfolios 1k+)
- Assist with account reconciliations
- Continuously improve the credit control/AR process
8
Responsibilities For Accounts Receivable / Collections Clerk Resume
- Manage issue resolution for respective sales organisations
- Communicate with clients that have past due accounts via phone and email
- Contact customers (external and internal) on past due accounts, resolve delinquent payment issues and ensure prompt payments
- Document all collections efforts in company database
- Initiate follow up calls to customers as necessary
- Establish and maintain positive relationships with core customer base
- Research and reconcile credit issues or discrepancies
9
Responsibilities For Accounts Receivable / Collections Specialst Resume
- Handle customer inquiries and disputes
- Notify the team of negative payment patterns
- Provide monthly collections reports
- Understand and comply with all JLL and client’s policies and procedures
- Special projects and other functions required by manager or client
- Suggest collection actions such as late notices and default notices based on tenant interaction
- Month end reconciliation of Lock Box account
10
Responsibilities For Accounts Receivable Collections Clerk Resume
- Reconcile account, to summarize the components of the balance due
- ACCOUNTS RECEIVABLE CASH POSTING
- JOURNAL ENTRIES and HELP WITH MONTH END CLOSE
- BILLING ANALYSIS and ELECTRONIC BILLING
- Receivables process adjustments
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