Account Services Manager Resume Sample
Manley Hickle
978 Kenton Crossing,
Dallas,
TX
+1 (555) 590 7604
Work Experience
Account Services Manager
05/2018
-
PRESENT
Dallas, TX
- Coordinate with Account Logistics to ensure compliance with customers’ logistics and floor ready requirements to minimize customer chargebacks and maintain positive customer relations
- Apparel/footwear business experience
- Direct management experience
- Strong proficiency in Microsoft Office Suite, including intermediate experience using Excel to create spreadsheets, charts and pivot tables
- Broad understanding of Columbia processes, procedures and internal structure and partners
- Leadership – ability to train and serve as a mentor to new Account Operation Specialists and Logistics Specialists
- Represent Columbia Account Operations in Customer/sales meetings and conference calls
User Account Services Manager
08/2012
-
02/2018
Phoenix, AZ
- External customer experience
- Develop in-depth reports for pacing, inventory availability, sell-thru rates and billing
- Manage team of 1 – 3 Account Coordinators
- Managing all details of campaign once it’s sold,including providing logos, spot times, invoices, recaps, etc
- Managing all details of campaign once it’s sold, including providing logos, spot times, invoices, recaps, etc
- Understand all aspects of client's strategy and initiate program kickoff to ensure all aspects of the campaign are aligned to support the strategy
- Translate all client strategies and contracts into actionable direct marketing campaigns to meet client objectives
- Produce and maintain documentation that is used to review copy and art (print and online) developed by creative team to ensure that final creative is on strategy
Account Services Manager Major Oils
07/2008
-
04/2012
Dallas, TX
- Ensure a deep understanding of the client’s business is maintained and WEX’s opportunities are leveraged
- Develop and implement presentations as required
- Support the Senior Relationship Manager – Major Oils in closing deals across existing/new portfolios
- Resolution of client issues as required by WEX staff and clients
- Coordinate and oversee focus groups for the Annual Assessment Meeting designed to review and discuss process improvements
- Seeking opportunities to accounts organically by identifying incremental projects and cross-selling the AHA’s full range of capabilities alongside the Account Manager
- Manage relationships with customers by leading periodical meetings,preparing account status dashboard, addressing ongoing issues by activating country / regional or worldwide resources, reporting progress to customers and counter partners as above
- Drive operational and business initiatives improving customer/ account satisfaction
Education
Washington State University Spokane
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong soft skills (excellent communication, negotiation, presentation and face to face meeting skills)
- Excellent communication skills, organization and prioritization skills
- Strong skills in the area of “strategic business sense”, including marketing strategy, pro-active ideation, profitability awareness and analytical skills
- Demonstrates strong professional acumen and skills in salesmanship and managing difficult relationships
- Excellent demonstrated project management skills; formal training desired
- Excellent analytical skills and a demonstrated ability to use data to make and influence decisions
- Excellent organisation skills with demonstrated ability to execute projects on time and on budget
How to write Account Services Manager Resume
Account Services Manager role is responsible for training, analytical, communications, analysis, finance, credit, integration, marketing, printing, purchasing.
To write great resume for account services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Services Manager Resume
The section contact information is important in your account services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Services Manager Resume
The section work experience is an essential part of your account services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Services Manager resume experience can include:
- Initiate activities supporting HP and account’s business growth and profitability, acting as a trusted advisor to keep customer’s operation in “winning shape”
- Printing industry experience in customer facing role – 3- 5 years . Experience in digital printing company – significant advantage
- Communicating skills – internally and externally. Capable to pitch to executives level
- Prepares and plays a key role in Customer Business Reviews. Developing skills to identify and help close new opportunities within account(s)
- Proficient data entry and processing skills
- Strong experience working in Managed Network Services, Telecommunications, or related technical field
Education on an Account Services Manager Resume
Make sure to make education a priority on your account services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Services Manager Resume
When listing skills on your account services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account services manager skills:
- Other skills required are excellent interpersonal skills
- Proven ability to consolidate and understand disparate strands of data – and present effectively
- Well-developed leadership / management skills with a strong focus on coaching, mentoring and development
- Excellent individual and team management skills with responsibility for managing teams of multi-disciplined professionals
- Strong communications skills with stakeholders at all levels
- Demonstrated interpersonal skills, and the ability to influence customers and key internal stakeholders at all levels
List of Typical Experience For an Account Services Manager Resume
1
Experience For User Account Services Manager Resume
- Demonstrated aptitude for account management responsibilities with strong attention to detail, and ability to anticipate and resolve issues as they arise
- Ongoing evaluation of Parts Plan effectiveness with Logistics - providing recommendations and updates, including customer specific requirements
- Problem solving capabilities, experience in big multi-national company. Negotiating and “dealing with crisis” capabilities
- Strong business acumen – understanding real drivers and causes, ability to make business driven moves
- Proactively provides input and ideas in support of our on-going effort to improve our processes and the overall customer experience
- Work independently and complete assignments as a member of a team, and provide excellent customer service to internal and external customers
2
Experience For Senior Account Services Manager Resume
- Experience in aftermarket sales
- Maintain understanding and educate customer on all Lightpath Customer impacting processes
- Drive projects supporting business/page growth and production efficiency
- Explore new capabilities (new features, participating in Beta’s , innovative tools / tech, etc)
- Manage the CBIAS customer website and the other external facing on-line services
- Create and maintain Account Support Plan including a Field Service Manual or “Operational Manual”
- Participate in installation planning
3
Experience For Account Services Manager Major Oils Resume
- Work with manager and extended team to develop departmental standard operating procedures, workflows and enhanced infrastructure
- Reviews the briefs ensuring Creative Services team fully understand the objectives
- Works harmoniously with others to get a job done and assist in leading the team in a collaborative fashion
- Assist in assigning clients to team members
- Own and develop Customer Relationships, aligning with Lightpath Sales as appropria
- Conduct Periodic Customer Account Reviews to monitor existing services and ensure SLA’s
4
Experience For Account Services Manager, Advancement Resume
- Aid ASE in managing Strategic Accounts
- Create and Complete sales on existing services, e. Moves, Adds and Change’s
- Manage executive level customer escalations and service recovery, ensuring successful closure
- Own and develop Customer Relationships, aligning with Lightpath Sales as appropriate
- English – comfortable in verbal and writing communication
- Be a knowledge “pusher”
- Be passionate about customer’s KPI’s
- Owns account’s P&L e2e : consumables and service
- Build and lead multi-skilled and cross functional team from country, region and GBU as per customer needs and objectives such as special projects, escalations, new equipment installs etc
5
Experience For Account Services Manager Jewelry Nwg Resume
- Cooperate with In country GSB colleagues, looking after cross GSB leverage and optimization of Human and other resources
- Be a key member of SAP Account Team with SAM & GSS
- Oversees retention and all aspects of commercial market account management to ensure functional quality and accuracy including coaching Account Services Managers on all aspects of day-to-day program implementation, program growth, profitability monitoring, and strategic business reviews
- Maintains (and develops) the tools, technology, products, and processes necessary to support commercial market programs including technology platform, customer service, client billing, etc
- Manage the service transition activities related to IAM’s infrastructure and application projects. This includes procedures for the ITIL change management processes
- Works with the Manager of Accounts Services during contract negotiations, renewal RFP’s, identifying customer business and contractual requirements, provides clear direction and guidance to the internal support teams
- EBSCO’s e-journal package services for ordering, management and integration
- Increase customers’ usage and understanding of EBSCO’s e-package and EPR capabilities
- Develop training materials to educate customers and increase their usage of electronic tools
6
Experience For Account Services Manager Easy Spirit Nwg Resume
- Ensure visibility across the function by providing ‘bottom up’ view of Operations activity
- Drive ‘Team Sell’ performance & operational focus within the cross-functional team
- Manage service roll-outs or broad communications (such as legal terms updates) to all CBIAS account holders by organizing initial communications, tracking customer responses, and updating relevant stakeholders on progress
- Contribute towards the formation of business and service policies, geared towards service/product development, technological enhancements, contingency planning, risk reduction, and/or improved customer service
- Evaluate proposed new account usage and account opening requests
- Oversee operational activities related to the maintenance of customer static data and account eligibilities
7
Experience For Account Services Manager, LA Resume
- Contribute towards the effort to obtain requisite tax certifications from CBIAS customers, develop a more permanent repository of this critical information, and organize workflows to fulfill income reporting and ensure compliance with IRS regulations
- Oversee analyst assignments, coach and mentor staff, contributing to their development and goal setting processes. Contribute to the on-boarding and training processes for new team members
- Three to five years of relevant work experience, including knowledge of banking operations and relationship management
- Back sell services to “A” accounts working mainly with Professional Services Director
- Expands licenses of existing products with assigned clients
- Ensures Manhattan Associates and customers are fulfilling contractual obligations
- Maintain specialized account services, administration, management and operation of non-standard accounts
- Strong analytical, critical thinking and problem-solving skills with proven ability to recommend ways to enhance customer relations, account management, operational efficiencies, contingency preparedness, and analytical work
8
Experience For Account Services Manager One Jeanswear Group Resume
- Excellent written and verbal communication skills; ability to extract key points while providing concise, articulate, and insightful analysis and recommendations in written and verbal form
- Demonstrated ability to effectively lead complex projects and/or processes, with an emphasis on creating strong team dynamics and a proven track record of driving results while balancing competing priorities
- Strong interpersonal skills and ability to interact and collaborate effectively with team members, peers, senior management, and external parties. Strong ability to maintain composure during stressful situations and build consensus in achieving results
- Strong sense of initiative and intellectual curiosity
- Flexibility to travel to New York site on a periodic basis
9
Experience For Account Services Manager Nwg Resume
- Understand all aspects of client's strategy and initiate startup brief for program kickoff to ensure all aspects of the campaign are aligned to support the strategy
- Manages customer relationships with established Tier 1 (Top 100) customers
- Develop relationship with senior level supply chain, stores and omni stakeholders
- Aid with Customer Support & Software Enhancements (CSSE) retention and renewals (ultimately SaaS renewals)
- Develop SaaS and License fee pipeline for additional products to assign to Sales Reps
- Updates and maintains client information in Salesforce
- Partners with other departments to serve the customer and resolve issues
10
Experience For Account Services Manager, Wholesale Services Resume
- Maintains elevated level of customer satisfaction and loyalty with customers
- Collects annual maintenance fees for Manhattan's software products for all assigned accounts
- Communicate specific Service Level Agreement (SLA) requirements to key stakeholders
- Create unit replacement strategy and process
- Actively assist in SLA commitments
List of Typical Skills For an Account Services Manager Resume
1
Skills For User Account Services Manager Resume
- Strong Cost vs Service analysis and implementation skills
- Strong interpersonal, service and support-oriented skills
- Outstanding analytical and problem-solving skills along with the ability to collaborate cross-functionally
- Well-developed planning and decision making skills
- Demonstrated experience with large customer account management
- Prioritisation and resource allocation experience
2
Skills For Senior Account Services Manager Resume
- Relevant experience or 6 months of Royall experience
- Experience working with billing and operating systems
- Experience in managing information systems – in particular ERP Solutions and reporting
- Experience of working in fast-paced and changing environment
- Experience gathering business requirements and matching them to available SPP solutions
- Experience working in a managed services or outsourcing environment
- Experience supporting Enterprise level accounts
3
Skills For Account Services Manager Major Oils Resume
- Demonstrated knowledge of marketing best practices in the B2C and B2B fields
- Experience of service roles within the qualifications, assessmentand/or publishing industries
- Manage a variety of accounts while delivering an excellent service
- Strong knowledge of complex Windstream Cloud & Connectivity products and services
- Be strong is ISSUE and BASE management
4
Skills For Account Services Manager, Advancement Resume
- Demonstrated customer responsiveness and ability to generate customer confidence
- Demonstrated Project Management excellence
- Analytical and/or technical experience within a services delivery organization (SDO)
- Demonstrated business acumen, as it pertains to the Entrust Datacard competitive businesses
- Experience of FMCG distribution to retail / warehouse
- Experience of operations customer management
- Proven ability to work well in both teams and on individual basis
- Remain calm and prioritise accurately when under time and financial pressure
5
Skills For Account Services Manager Jewelry Nwg Resume
- Valid driver’s license and a vehicle with appropriate insurance coverage
- Able to translate client's long-term view into short-term campaign priorities
- An effective communicator and an efficient problem solver
- Operations management and leadership experience
- Broad understanding of traditional and emerging channels
6
Skills For Account Services Manager Easy Spirit Nwg Resume
- Knowledge of direct marketing strategy, practices and tools used to support direct marketing communications and campaigns
- Guided by AHA policies and guidelines, corporate relations’ policies and professional practices when faced with managing Accounts and resolving issues
- In-depth understanding of operational service delivery key performance indicators (KPI’s)
- Pragmatic with creative business strategies, always keeping an eye on the objectives of the assignment
- Acts as an ambassador for the marketing department objectives and point of view on the company’s brand and its visual and verbal brand identity
- Understand and apply EBSCO’s 8 core values – People, Customer First, Sales, Growth, Profitability, Engineering, Creativity, Thrift
- Able to research and plan, deliver to strict deadlines and capable of working successfully under pressure
- 2-4 yrs work expereince in Sales and or Marketing
- Knowledge with supporting customer contractual Service Level Agreements
7
Skills For Account Services Manager, LA Resume
- Proficiency with Window’s Office suite of products
- Expert knowledge of EBSCO systems, products and services
- Resolve basic or moderate customer service related issues
- Identify potential revenue opportunities with current clients
- Exercises good judgment to engage additional Manhattan Associates resources when necessary to resolve client issues and/or investigate potential revenue opportunities
- Build productive internal and external working relationships with Americas Sales Reps, Customer Support and Professional Services teams, and stakeholders
- Expert written and verbal English communications skills
8
Skills For Account Services Manager One Jeanswear Group Resume
- Technical proficiency on Datacard’s suite of products
- Proficient use of MS Office products, in addition to other relevant IT systems used to drive business results
- Expertise in applicable applications and tools such as Microsoft Office and project management software
- Partner with clients to write thorough and actionable creative briefs
- States opinions clearly and can verbally update clients on project status
- Able to leverage research and data to support client business solution strategies
- Listens well and incorporates others’ viewpoints into project management process
- Adept at crisis management, resourceful and solutions-oriented
- Relate & communicate appropriately to all levels of both customer & internal organisations
9
Skills For Account Services Manager Nwg Resume
- Understand, apply and adhere to EBSCO’s Employee Handbook
- Address clients’ urgent needs and manage deadlines to achieveclient satisfaction
- Address clients’ urgent needs and manage deadlines to achieve client satisfaction
- Proficiency with PC, Microsoft Office and the Internet
- Passion for exceptional customer service with a keen attention to detail
- Able to understand client objectives and requirements
- Flexibility to travel, both domestically and internationally, when necessary based on account needs
10
Skills For Account Services Manager, Wholesale Services Resume
- Flexible work schedule to accommodate some before/after hours conference calls
- Flexible to travel when necessary based on accts needs
- Demonstrated experience and aptitude in the incentive and recognition industry including the ability to provide and/or grasp incentive theory basics and best practices
- Good knowledge of the bank’s commercial and consumer lending procedures
- Demonstrates an ability to work independently
- Excellent ability to balance multiple projects simultaneously and meet required deadlines
- High Energy Level is required to take escalations and respond to any customer related issues with the data/voice product lines
List of Typical Responsibilities For an Account Services Manager Resume
1
Responsibilities For User Account Services Manager Resume
- To be responsible for retaining and growing our e-package business and other associated electronic services
- To play a key role for the business in managing a portfolio of accounts from initial take-on through to on-going relationship management
- Responsible for ensuring programs and projects are launched on time
- Facilitates the decision making process as it relates to late/delinquent payments and initiates the collections process, as needed
- Recruits, interviews, hires, and trains office team members, in accordance with company guidelines and processes, to build and maintain a high performing team
- Provide regular creative and innovative solutions and ideas with support from appropriate areas of the business i.e. creative, content, marketing, technology
- Appropriately balance client desires, business needs, marketing standards and brand identity
- Perform analysis on account-specific subcontractor performance and match to SLA requirements for compliance when applicable
2
Responsibilities For Senior Account Services Manager Resume
- Ensure the customer uses the proper primary escalation contacts/processes within Services
- Perform analysis on all penalties for service delivery contracts subject to penalties
- Ensure proper assumption of services after opportunity award
- Leads team that provides support to corporate strategic level customers, buying group and GPOs related to pricing errors, contract loading, forms and document follow up, quality assurance, pricing integrity, terms consistency, contract pricing issues , as well as product availability support and stocking requests
- Proactively identify and analyze purchasing trends within strategic customer base and escalate to appropriate internal and external stakeholders
- Responsible for ensuring programs and projects meet targeted expectations for margins, SKU count and marketing plans and budgets and participates in the forecasting and budgeting process for their accounts
- Responsible for ensuring programs meet targeted expectations for margins, SKU count and marketing plans and budgets and participates in the forecasting and budgeting process for their accounts
3
Responsibilities For Account Services Manager Major Oils Resume
- Participates in contract negotiations and renewal RFP’s. Identifies customer business and contractual requirements and provides clear direction and guidance to the internal support teams
- Responsible for ensuring programs and projects meet targeted expectations for margins, SKU count and
- Facilitate project work to flow through the CI Operations team, serving as the key point of contact to internal clients for all steps in the process
- Provide project management for all core, ad hoc, and focus group survey projects including scheduling initial meetings, communicating with vendors, providing ongoing status updates to internal clients, and following up on all survey-related changes
- Perform data management function for quantitative studies including creating sample, building syntax, monitoring survey data, and preparing final data files
- Lead Cast performing support tasks
- Fluency with Excel macros, relational databases, Boolean logic and familiarity with object oriented programming
4
Responsibilities For Account Services Manager, Advancement Resume
- Run, proof, and post scheduled reports created by the Research Systems team
- Fluency of statistical software (e.g., SPSS, SAS, etc.)
- Fluency of Data Visualization tools such at Tableau
- Partner well with peers and clients across all levels of the organization
- Manages and directs account management activities performed by the team (e.g., pre and post Picture Day calls to centers, responding to inquiries, resolving issues) to meet company and host expectations while ensuring professional and timely service
- Oversees Account Specialist’s accurate execution of Photographer scheduling (including travel, center assignment in accordance with company guidelines, coverage) as well as equipment and supply distribution
- Partners with, and provides feedback to, the Photography and Sales team to foster account relationships, maximize account retention, and drive long term market share growth
5
Responsibilities For Account Services Manager Jewelry Nwg Resume
- Analyzes data related to center retention and drop reasons (utilizing account/customer relationship management software system) to identify patterns or correlations. Makes recommendations on, and implements, interventions (e.g., training, communication, process) and resolutions
- Serve as the point for center/host complex or escalated service issues (e.g., picture quality, picture delivery, Photographer performance issues)
- Involve direct supervisor as appropriate and alert him/her to potential challenges and opportunities for the Creative Services team
- Works closely with the CD on Tier A projects to effectively lead the Creative Services project team to ensure on-target business solutions are developed, reviewed and re-directed if necessary before initial client presentation
- Share client-related information and perspective with project team members to produce more effective creative solutions
- Help set tone of cooperation for our client, team and larger organization
- Lead the account services and creative project teams on multiple projects simultaneously as needed
- Manage select Customer Accounts
6
Responsibilities For Account Services Manager Easy Spirit Nwg Resume
- Act as the primary intermediary between the customer and Lightpath for process iss
- Participate on the Strategic Account Teams
- Prepare and review customer CSR, LOA or any other administrative documents needed on behalf of the custome
- Monthly, obtain and collate customer data for Stewardship Reports and highlight areas of concerns for the account team
- Maintain Order Status Spreadsheet and conduct Order Quality Check
- Prepare Customer Service Improvement Plans to address service issues and achieve improvements in service performance
- Monitor customer feedback (e. surveys, escalations and complaints.)
- Work directly with Customers to obtain and maintain Customer Contact
7
Responsibilities For Account Services Manager, LA Resume
- Complete Carrier ASR orders for adds and disconnects
- As requested by Customer, research customer invoices and investigate installation orders
- Monitor customer feedback (e.g. surveys, escalations and complaints.)
- Educate the customer in Lightpath processes and organization; remove roadblocks in Lightpath processes
- Act as the primary intermediary between the customer and Lightpath for process issues
8
Responsibilities For Account Services Manager One Jeanswear Group Resume
- Prepare and review customer CSR, LOA or any other administrative documents needed on behalf of the customers
- Communication with external customers and or third party vendors
- Entrepreneurship is required to be able to think out of the box
- Needs to be very honest and the ability to maintain customer confidentiality
- Capable to communicate to executive level
- Work independently, ability to motivate and drive cross functional teams
9
Responsibilities For Account Services Manager Nwg Resume
- Advocate customer’s needs internally along with ability to represent company in front of the customer
- Lead/support the daily communications with assigned clients and initiate proactive and responsive activities to improve financial performance and/or scorecard metrics
- Acts as the liaison for the client and business for escalated issues or non-compliance with service level agreements in partnership with the Business Development leader assigned to that client account
- Create, lead and/or participate in both standing and ad hoc cross-functional teams designed to address opportunities or challenges at any given client. Provide regular updates on these assigned projects to executive management
- New client implementation as it relates to the specific requirements and instructions for services, pricing of services, communication process of requested and completed work between the client and AFAS, in partnership with the Business Development leader assigned to that client account
- Act as the representative for the Business Development leaders in internal, cross-functional meetings and discussions, while also ensuring appropriate focus is maintained on margin optimization, client service level agreements and other requirements
- Regularly analyze financial and operational results to ensure that revenues, margins and client scorecard performance are optimized. Troubleshoot, problem-solve and recommend solutions routinely
- Responsible for monitoring operational and financial reporting, both internal and client facing, and to flag anomalies and issues as needed, including investigation into root causes for problems and action plans for opportunities
10
Responsibilities For Account Services Manager, Wholesale Services Resume
- The Account Service Manager provides support and instruction regarding subscription products and services, including digital magazines, to key EBSCO customers within a designated regional territory
- To ensure key customers have the best possible experience of EBSCO, our products and services
- To manage and develop existing key account customers, retaining and building on the business with them
- Thorough knowledge of ABC policies & services: solid understanding of ABC’s business segments – retail, health systems, alternate care and group purchasing organizations
- Be a subject matter expert who owns projects (and their success) from start to finish
- Account/office management
- Through regular calls & site visits, ensure each client within your remit has all their requirements fulfilled, and maintain a clear view of their current situation and future plans
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