Account Administrator Resume Sample

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Jermey Hayes
2380 Raoul Hill,  Chicago, IL
+1 (555) 551 4137

Work Experience

Account Administrator
06/2017 - PRESENT
Los Angeles, CA
  • Manage high volume telephone enquiries
  • Ensure the ‘Bookings’ and ‘Info’ email inboxes are managed in a timely manner
  • Check and respond to voicemail messages on a daily basis
  • Send out batch Booking Confirmations/Contracts (via email) on a daily basis
  • Manage and process Single Title Screening Licence bookings and outdoor screening requests on a daily basis
  • Manage telephone sales, film bookings and enquiries for commercial and non commercial and outdoor Filmbank customers
  • Liaise with the marketing department on licence promotions, marketing activities and updating online Film catalogue
Key Account Administrator
11/2010 - 04/2017
Chicago, IL
  • Chasing overdue film returns and outstanding box office returns
  • Process closure of accounts
  • Liaise and handle credit control enquiries including processing credit notes
  • BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer
  • Excellent interpersonal and communication skills required to communicate effectively with Key Contacts
  • Good research skills coupled with an ability to effectively analyze data in support of problem resolution
  • Sound working of accounting principles
  • Working knowledge of securities administration
  • Working knowledge of registered products (RSPs, RIFs)
Senior Account Administrator
09/2008 - 09/2010
Phoenix, AZ
  • Previous telephone experience required
  • Proficiency in Microsoft Office, familiarity with order entry process using BaaN or SAP
  • Handling of all incoming requests from customers/prospects (via email, mail & phone) for cars to, on and off the road
  • Full process management starting from making quotes, ordering the vehicles and handling it when they are on the road (in close cooperation with other departments)
  • Handling of all administrative tasks for cars on the road such as: managing incoming fines, providing periodic reports, processing contract rewrites & transfers, early terminations, …
  • Coordinates and monitors the servicing activities of the business unit’s customers
  • Clarifies and understands the broader purpose of one’s own work


Emporia State University - Metro Learning Center
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Proven mathematical aptitude, proficient computer skills, including MS Office products (Word, Excel, PowerPoint, Access), typing speed and accuracy
  • Strong data management and reporting skills
  • Excellent numerical reasoning skills
  • Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
  • Excellent customer service, teamwork, and communication skills
  • Strong numerical and analytical skills with ability to assimilate information
  • A team player with above average communication and organisational skills and the ability to prioritise workflow from different sources

How to write Account Administrator Resume

Account Administrator role is responsible for computer, excel, organizational, interpersonal, customer, word, powerpoint, microsoft, workflow, analytical.
To write great resume for account administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Account Administrator Resume

The section contact information is important in your account administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Account Administrator Resume

The section work experience is an essential part of your account administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Account Administrator resume experience can include:

  • Strong computer software skills including Microsoft Word, Excel, and Microsoft PowerPoint required
  • Effectively prioritize daily demands while successfully meeting the deadlines of time-sensitive tasks
  • Accurate WIP and good spreadsheet skills -. Essential applications: Excel and Word
  • Good follow-through, analysis, problem resolution skills, flexibility
  • Very strong detail orientation skills and ability
  • Strong written, verbal, and team communication skills

Education on an Account Administrator Resume

Make sure to make education a priority on your account administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Account Administrator Resume

When listing skills on your account administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical account administrator skills:

  • Effective time management skills, good organizational skills, ability to meet deadlines
  • Exceptional proven customer service skills and Communication Skills
  • Detail oriented with exceptional organizational skills and ability to effectively address issues in a professional manner
  • Critical Thinking Skills and the ability to glean relevant information from numerous sources and apply effectively to varying orders
  • Demonstrated Strong skills with databases, spreadsheets, and web based tools
  • Effective interpersonal skills with demonstrated ability to interface well with all levels of the organization

List of Typical Experience For an Account Administrator Resume


Experience For Key Account Administrator Resume

  • Excellent customer skills and ability to consistently deliver a professional approach
  • Strong MS Excel skills (vlookup, pivot tables)
  • Experience in supporting or managing the support of multiple executives and/or experience in Human Resources and working in a cross matrix environment
  • Accurate word processing and spreadsheet skills -. Essential applications: Excel and Word
  • Experience with account data, tracking and posting detailed data
  • Experience in conducting multiple coordination activities and account management tasks
  • Experience with business transaction processes, invoicing, and asset management

Experience For Client Account Administrator Resume

  • Experience in working with end customers
  • Maintain effective working relationships with team members, carriers and clients
  • Experience in related area
  • Desired experience with MPS systems (MAD, MSLs, Service Portal, RMMC)
  • Maintains the download and validation of new and renewal policies, endorsements, cancellations and claim information

Experience For Senior Account Administrator Resume

  • Processes the upload and validation of new business policies, endorsements, cancellations and claim information
  • Manage assigned account relationships, maintaining effective communications and ensuring customer requirements are met
  • Audits all internal and external reports and eligibility files for accuracy and validity before submission to the clients
  • Performs daily data entry functions of budget, journal entries, and expenditures; evaluate and update information and validate data for accuracy
  • Build close working relationship with clients and a strong business network
  • Issuance of Certificates of Insurance or Evidence of Property Insurance Forms
  • Managing licensing/appointment/travel retailer status, requirements and tracking

Experience For User Account Administrator Resume

  • Ensuring that the Field sales planning templates and CRM are accurate and up to date to enable Field team execution
  • Assisting the On-premise and Retail Key Account team in managing their financial budgets and expenses
  • Submitting pricing and New Line Forms for any new customer listings and follow up
  • Monitoring Account Manager production and provide ad-hoc reports as required
  • Working with a select group of Tier 2 Key Accounts in NSW to drive key National Activations and build strategic plans to achieve budgeted growth
  • Processing all credit notes/invoices for customers
  • Willing to learn & challenges
  • Reporting (SSRS reports, Audits)
  • Reporting of sales to manufacturer

Experience For Service Account Administrator Resume

  • Weekly invoicing to clients and updating A/R aging reports
  • Maintains working knowledge of the following systems and software: WebCOBRA ,CPS, Microsoft Excel, Microsoft Word and Microsoft applications such as Outlook.
  • Communicate with customers to meet scheduling, reporting and service expectations
  • Maintain performance management software/systems, advertising and marketing reviews
  • Working supporting global IT organizations
  • Fluently English: Writing & speaking
  • Provides high quality customer service while assisting in providing the requested certificate of insurance for our clients and their business partners
  • Conduct onboarding process and training for new accounts
  • Maintain vehicle files including creating and file in folders

Experience For IT User Account Administrator Resume

  • Ensure accurate and timely processing of account level transactions in the portfolio accounting system
  • Assist with documenting procedures and updating them on a regular basis
  • Identifies ways to streamline and/or improve work processes Adapts in the face of ambiguity or uncertainty Embraces changes affecting one’s area
  • Provide administrative support to Remarketing Specialist (RM’s) and auction location
  • Liaise closely with Centre Management teams in regard to ongoing debtors issues and actions
  • Processes orders that do not transmit cleanly from the Sales ordering system. Processes
  • Support to the Partners’ WIP management, ensuring that all client work is billed accurately and on time
  • Manage customer relationship by facilitating calls and onsite meetings as required
  • Serve as single point of contact for clients/supported sales rep on services matters in Production Support, ensuring successful resolution

Experience For Portfolio Account Administrator Resume

  • Participate and contribute to account planning with Sales
  • Maintenance, tracking and updates of issues and request per internal procedures such as
  • Understand Operating System and Service Pack requirements
  • Serve as single point of contact for customers/sales as required insuring successful rollout
  • General understanding of Applied Management System or Comparable Agency Management System
  • Responsible for new client setup and ongoing client maintenance in TAM and Hays’ proprietary website
  • Ownership of every element of the scheduling process
  • Coordinate customer scheduling with RGIS field operations via Oracle and Outlook
  • Update time sensitive cash and/or positions in trading system, as required

Experience For Remarketing Account Administrator Resume

  • CBRS - Cost Basis Reporting Service : monitor application for updates on cost basis and respond to request
  • Problem solving for corporate actions and review From 8937 to interpret outcome of events
  • Process corporate actions and proxy voting as needed
  • Complete and review cash and security reconcilements for all accounts including domestic, foreign, fixed and EAFE's (Europe, Australasia, Far East)
  • Develop and execute training for staff on required paper work processes, procedures, system upgrades and enhancements
  • Responsible for the handling of other operational tasks as needed
  • Prepare performance calculations utilizing Advent and other software

Experience For New Account Administrator, CL Resume

  • Grant and revoke system access to network and enterprise systems including: Active Directory, SAP,, Clarity, Office 365
  • Recommend process improvements including automation
  • University or College: Administration, marketing, economic or business
  • High Responsibility, enthusiasm, hardworking, honesty
  • Enter/review transactions in both Cosmos Billing and Epicor systems. Utilization of bulk loads where necessary
  • System imports and exports (Cosmos Billing/EEF)
  • Work with multiple functional departments including Sales, Product Development, Finance, etc. to coordinate task and projects
  • Assists with ensuring departmental compliance
  • Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur

Experience For Account Administrator With Italian Resume

  • Communicate with customers regarding vehicles and titles
  • Administration in relation to promotions and pricing
  • Communication of pricing promotions updates to sales force
  • Review marketing and product documents to ensure accuracy to what was proposed in sales solicitation and is contracted for in partnership agreement
  • Monitor the accuracy and timeliness of trade settlements including problem resolution with traders, custodians, and brokers
  • Reconcile custodian data to our portfolio accounting system
  • Assist with the monitoring of investment guideline compliance
  • Prepare various reporting to clients and /or custodians
  • Contribute to the team environment and provide insight and recommendations on improving processes and procedures

List of Typical Skills For an Account Administrator Resume


Skills For Key Account Administrator Resume

  • A team player with good communication and organizational skills and the ability to prioritize workflow from multiple sources
  • Excellent analytical, organizational and communicational skills
  • Good Communication Skills ( Written and Verbal)
  • Demonstrated understanding of the importance of maintaining strong client relationships
  • Investment and trading experience or securities processing experience
  • Prior experience delivering internal business operations solutions and coordinating activities among different departments at all levels of the organization

Skills For Client Account Administrator Resume

  • Preferably experience of working with large and/or multinational corporations (Reinsurance experience beneficial)
  • Effectively manages and drives conflict resolution, as well as goal oriented coaching
  • Prior experience working with an eMR system
  • Attention to detail, time management, inventory control, documentation, and reporting skills
  • Prior experience with commercial collections, including reconciliation and customer service
  • Work experience and/or insurance experience supporting a work group or manager

Skills For Senior Account Administrator Resume

  • Prioritize competing priorities within a high volume area, delegate incomplete tasks across staff, and work as a team member
  • Communicate professionally and effectively in written correspondence and verbally
  • Ideally, 3 years or more experience in one (or more) BNYM departments, or alternatively experience in collateral management
  • Advanced MS Office skills (Excel and PowerPoint excellence) is advantage
  • Highly developed customer contact communication skills

Skills For User Account Administrator Resume

  • Experience in facilities or Refrigeration services; or equivalent combination of education and experience
  • Liaise effectively with FORE helpdesk team to resolve all queries
  • Speak effectively to clients, brokers, and other employees of the organization
  • Demonstrated knowledge of health insurance industry sales and industry processes, including underwriting, stop loss, benefit plan design, products and funding
  • Demonstrated understanding of when to proceed alone and when to involve other Associates
  • A good understanding of the Global Custody business
  • Experience in a office setting where telephone and computers are the primary instruments utilized
  • Experience in an office setting where telephone and computers are the primary instruments utilized
  • Securities APL and or other separate account wrap systems experience helpful

Skills For Service Account Administrator Resume

  • Highly detail oriented with experience with Microsoft (Excel and Word)
  • Experience in an IT enterprise environment
  • Establish and maintain excellent communications and relationships with retail clients, publishers, distributors, wholesalers and associated stakeholders
  • Experience providing user account management and support including Active Directory and Exchange account administration
  • Request PO’s from department Stores 1 month prior to start dates, and track this for seasonal deliveries
  • Assist RM’s with consolidation/inventory transfers between auctions
  • Directly related experience in cash/financial field
  • Organize and manage time to prioritize potentially heavy workloads to meet time sensitive deadlines
  • Demonstrated ability to understand and execute oral and written instructions

Skills For IT User Account Administrator Resume

  • Analyzes pricing and billing information prior to entering in the claims system
  • Excellent attention to detail and organizational ability
  • Maintaining and updating client files, including completing activities in Epic: broker management system
  • Reviewing, processing and preparing files for benefits for new business and renewals
  • Providing information in the agreed formats to enable management reporting on current and future client performance
  • Pricing, accounting, reconciliations, corporate actions, etc

Skills For Portfolio Account Administrator Resume

  • Ensuring that all processing and investment documentation is accurate and processed in a timely fashion
  • Producing evidentiary documentation for Auditors
  • Working knowledge of carrier’s products and rules
  • Assisting the senior manager and the department in projects and initiatives
  • Working knowledge across many disciplines – AD, Exchange, Terminal Server, and Remote access as typically acquired in 3 to 5 years
  • Understanding Identity & Access Management best practices

Skills For Remarketing Account Administrator Resume

  • Logging account activity/notes to SalesForce
  • Providing support to the Benefits Analysts and Account Managers to service and retain WMEB customers
  • Conducting account file audits to ensure all required documentation is properly stored and accessible
  • Client filing (includes new client set up procedures and ongoing filing/maintenance)
  • Backup for breaking down deals/processing/posting

Skills For New Account Administrator, CL Resume

  • The position requires long periods of sitting and visual attention in front of PC doing analysis and reconciliation written mostly in spreadsheet applications
  • Correspond daily with our global partners regarding local policies, cert requests, and other servicing
  • Assist with maintaining account and client tracking spreadsheets
  • Commercial Insurance background, preferably client servicing (broking or company background)
  • Ensures execution of the site specific safety programs, and facilitates safety training and retraining to staff members
  • Provide performance reviews, writing of SOPs, and various reporting
  • Extended periods of sitting and working at a computer
  • Familiarity with insurance related regulations including state and federal regulation including HIPAA, COBRA, FMLA

Skills For Account Administrator With Italian Resume

  • Entrepreneurship encouraging innovation and educate risk taking
  • Deliver internal and external client service including handling occasional phone inquiries from client
  • Assist with developing RFP’s and preparation of final marketing report
  • Attend regular working meetings with our Smart Parts Operator, own and manage actions resulting from these meetings
  • General understanding of billing processes
  • General understanding of Underwriting Risk Practices
  • Commitment to providing a quality service in line with PA’s processes and procedures and meeting deadlines
  • Review marketing material for accurate performance reporting

List of Typical Responsibilities For an Account Administrator Resume


Responsibilities For Key Account Administrator Resume

  • Directly relevant experience supporting the C-Suite executives of a mid-sized-to-large corporation
  • Assistance to client and staff by replying queries, providing information and ensuring follow-up
  • Support the Head of the Department in maintaining, reviewing and improving internal controls and policies
  • The Incumbent works within the parameters of established accounting and auditing procedures and internal policies and principles
  • Mitigate operational risk by continuously monitoring and updating compliance with key client obligations
  • MS Access, SSRS Reporting and Bilingual in French is an asset
  • Commitment to providing a quality service in line with PA’s processes and procedures
  • Assist law firms with the setting up of Irish SPVs in securitisation and other structured finance transactions
  • Liaise with external parties, such as legal and tax advisors, investment managers, trustees, arranging banks and others in order to achieve client objectives

Responsibilities For Client Account Administrator Resume

  • Liaise with the Accounting Department to ensure that VAT returns and statutory accounts are filed within the prescribed deadlines
  • Takes care of the shipment, delivery and instalation of HW products to the customer
  • Manage positive development of each accounts’ retail performance
  • Perform daily maintenance functions on portfolio systems for establishing and maintaining portfolio account’s tax lots and cost basis. Support CBRS – Cost Basis Reporting Service
  • Work closely with lot personnel to locate and deliver customer’s vehicle/property to assigned area
  • Set up new accounts in APL and JPMorgan’s workflow platform
  • Document and process bankruptcy notification, and trustee’s requests for information and payment as required
  • Extensive and expert knowledge of MS Word, PowerPoint, Excel and Project
  • Highly analytical with an acute attention to detail

Responsibilities For Senior Account Administrator Resume

  • Self-driven and uses own initiative
  • Create and achieve performance goals in line with the company’s goals
  • Numerate and able to handle large amounts of data and figures
  • Sound business and commercial knowledge gained in a services organisation
  • Able to use initiative, work well under pressure, without close supervision
  • Proficiency with MS Excel, Word and Outlook is required
  • Identify and take appropriate/escalation action when auction locations fall out of compliance as it relates to our SOP/SLA’s

Responsibilities For User Account Administrator Resume

  • Build/Change "Bill to" Information for Accounts
  • COW Setup for Accounts
  • Determine Order Administration process
  • Report Analysis & Delivery
  • Construct / update deployment notes

Responsibilities For Service Account Administrator Resume

  • Assists Director, NAPM’s and Embedded personnel in administering various internal and external functions related to Key Account management, including, but not limited to
  • Be able to read client’s business contracts for rudimentary insurance requirements
  • Monitor Hospital Group Email
  • Edit HOSPITAL samples as needed
  • Work with a technical team, understand technical terms and environment
  • Work in a fast paced customer environment
  • Adaptability to handle changes, multiple tasks, and monitor milestones
  • Excel Functions, especially VLOOKUP
  • Satisfactory resolution of all customer issues and queries

Responsibilities For IT User Account Administrator Resume

  • Manage needs and expectations of all accounts assigned
  • Provide backup coverage on multiple accounts for other AA’s when they are out of the office
  • Establish, build and maintain professional business relationships with customers
  • Manage service issue resolutions with the field and customers
  • Develop and maintain instructions for the field
  • Compile analytical data from multiple sources into a formal report for presentation to customers
  • Complete all tasks with a high level of attention to detail and sense of urgency
  • Support the Retail Services Team on all customer related responsibilities as required
  • Maintain computer and document files

Responsibilities For Portfolio Account Administrator Resume

  • Multi-task efficiently and accurately in an extremely fast paced environment with multiple deadlines
  • Keen analytical and resourceful problem solving skills which require the ability to anticipate and assess challenges and following through to avert obstacles in the complete inventory process
  • Capacity to take ownership of accounts; working both independently managing the portfolio of accounts assigned, as well as being a pivotal member of the Retail Services Division
  • Set up new accounts on portfolio management system following exact guidelines and coding
  • Set up new security master CUSIP records on portfolio management system and trading system
  • Maintain accurate tax lot cost basis following IRS guidelines
  • Reconcile Portfolio cash and security positions to custodians, both internal and external
  • Perform security CUSIP and benchmark price analysis
  • Complete performance rate of return reconciliation and analysis for total portfolio, composite households, and CUSIP level

Responsibilities For Remarketing Account Administrator Resume

  • Process corporate actions such as spinoffs, splits, mergers, share class exchanges
  • Reconcile portfolios upon request from brokers for date range performance reports
  • Add/change/remove benchmarks on portfolios, per brokers request
  • Complete data entry, as required, for large projects that are manual across many portfolios
  • Update and maintain composites' performance for GIPS audit verification (Global Inv Performance Standards)
  • Review and process Wash Sales and adjust tax lot cost basis as needed
  • Process option assignments and adjust tax lot cost basis as needed
  • Monitor and set up cash dividend declarations in portfolio management system

Responsibilities For New Account Administrator, CL Resume

  • Set up new Model portfolios, update transaction as requested, and analyze model performance
  • Cost basis adjustments as needed for date of death transfers and gifted securities
  • Research, follow-through and maintain records for trade settlement issues
  • Setup new accounts and positions within books and records system
  • Ensure that client records and data are up to date. Code custodial or books and records system as needed when client information changes
  • Develop, review and revise procedures to ensure the necessary controls are in place to ensure accurate and timely processing of middle office requests and account reconciliation
  • Review and revise processes and procedures to ensure successful audit reviews
  • Create, analyze and report to senior management metrics regarding the Middle Office process, procedures, issues and problems through the creation of reports and databases
  • Lead and/or assist in small to medium projects

Responsibilities For Account Administrator With Italian Resume

  • Monitor composite accounts for GIPS (Global Investment Portfolio Standards) compliance
  • Prepare titles, contracts, pre-sale and post-sale reports, bill of sale and post charges incurred. Process paperwork
  • Review, monitor and ensures compliance with contractual customer, contractor and supplier agreements in
  • Track system access approvals to support audits
  • Communicates with client and various departments in the company to assist in finding solutions to outstanding payments and clarify accounting related issues, procedures and policies
  • Organized; detail oriented; versatile
  • Willingness to travel in the tri-state region

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