Zone Manager Resume Sample

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Marjolaine Hermann
88793 Earl Radial,  Chicago, IL
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Work Experience

Zone Manager
09/2016 - PRESENT
Houston, TX
  • B.A./B.S. in Business Administration, Accounting, Logistics, International Business or related business field or equivalent work experience
  • Managing an FTZ program
  • Inventory control experience
  • Knowledge of US Import/Export compliance regulations
  • Knowledge of C-TPAT processes
  • Experience dealing directly with US Customs and Border Protection
  • Proficient in Microsoft application, including Word, Excel and PowerPoint
  • Connect with customers by asking open-ended questions to assess customer needs and make relevant suggestions for the customer’s outdoor lifestyle needs. Engage and share knowledge with customers and other associates. Drive store sales by suggesting additional items to customers to meet their outdoor lifestyle needs
  • Direct Sales Representatives and Agents to achieve territory sales and profitability targets by strengthening relationships with existing accounts and building relationships with new accounts. Hire, train, guide and motivate each employee to develop “best in class skills” and achieve exceptional performance
Senior Zone Manager
02/2010 - 08/2016
Phoenix, AZ
  • Develop strong relationships with key decision-makers at major accounts. Earn credibility within the industry and demonstrate solid knowledge of competitive strategies and consumer trends
  • Collaborate with internal resources to develop products, programs and promotions that maximize consumer satisfaction. Plan and direct the execution of strategic sales initiatives for each account and maximize the opportunities of the accounts through effective use of POS, inventory and internal reporting information and pull-through programs
  • Analyze and adjust the alignment of sales territories; develop sales forecasts and manager department budgets; work closely with senior management to establish sales plans and strategic objectives for Motive Power
  • Trade show presentations
  • Participating in special “sales blitz” campaigns in own territory or other territories as requested
  • Maintain adequate customer program knowledge
  • Attend Exide training programs or Exide-sponsored training as required
  • Interface with Account Managers for feedback
  • Receive and execute directives from the Director of Sales
Manager Foreign Trade Zone
11/2006 - 01/2010
Detroit, MI
  • Competitive intelligence gathering
  • Accounts Receivable resolution
  • Analyze and adjust the alignment of sales territories; develop sales forecasts and manager department budgets; work closely with senior management to establish sales plans and strategic objectives for Network Power
  • Achieves sales operational objectives by contributing sales information and recommendations to strategic plans and reviews; prepares action plans. Reach company growth goals by implementing sales strategies. Resolves regional issues and/or escalates to the Regional Director of Operations as required
  • Complete regional audits. Identifies trends, determines regional sales system improvements and implements change
  • Mentor and coaches the region manager team within their zone to achieve career growth as well as business growth through individual development plans, consistent and effective feedback
  • Hire, coach, train, communicate with, develop, and motivate regional managers. Manage employee performance and document any corrective action
  • Manages workforce optimization through effective workforce planning. Ensures regional managers are meeting staffing and scheduling objectives. Enforces procedures and policies. Communicates job expectations and holds regional management accountable for performance and results


Grand Valley State University
2002 - 2006
Bachelor's Degree in Management

Professional Skills

  • Effective leadership skills with well-developed sales management skills
  • Excellent planning, budgeting, and forecasting P&L skills are required
  • Excellent recruiting and hiring skills are required
  • Excellent communication and liaison skills at all levels with customers, management, senior management and employees
  • Strong influential communication, including negotiations and leadership skills
  • Excellent computer skills with Microsoft Office and Internet
  • Strong communication, analytical, and organizational skills required

How to write Zone Manager Resume

Zone Manager role is responsible for training, retail, refining, purchasing, security, compensation, manufacturing, design, research, travel.
To write great resume for zone manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Zone Manager Resume

The section contact information is important in your zone manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Zone Manager Resume

The section work experience is an essential part of your zone manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous zone manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular zone manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Zone Manager resume experience can include:

  • Maintains and expands customer base by counseling regional sales representatives; building and maintaining rapport with key customers, identifying new customer opportunities
  • Partners with Marketing to recommend product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors
  • Consistantly ensuring that communication between all elements of the security team and TTT/CVB is fully effective
  • Strategic planning experience is required
  • Oversee the implementation of each outreach plan and evaluate the effectiveness of each outreach effort
  • Deliver department/zone productivity and efficiency targets to produce goods in line with the agreed production plan

Education on a Zone Manager Resume

Make sure to make education a priority on your zone manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your zone manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Zone Manager Resume

When listing skills on your zone manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical zone manager skills:

  • Ensure all mandatory / skills training is up to date for operators and in line with audit requirements
  • Effectively communicate with the operations team report progress against plan, highlighting any risks to the achievement of s volumes and standards
  • Proven success in developing and leading a team to accomplish area and companywide goals, including hiring, training, and coaching
  • Experience selling and managing sales in a business to business environment is required
  • Experience of managing diverse teams in a complex manufacturing environment
  • Incident management and leadership experience of working in a high-profile, high-pressure operational environment

List of Typical Experience For a Zone Manager Resume


Experience For Senior Zone Manager Resume

  • Organize, prioritize and respond to requests for construction and maintenance on new and existing facilities
  • Develops and Maintains vendor relations to enhance MSC goodwill/name recognition
  • Seeking to enhance service delivery and develop opportunities to add value to the contract
  • Making sure that a 100% OMS record of all security staff is maintained
  • Ensuring Terms & Conditions of Employment for security staff reflect local conditions and support labour retention
  • Responsible for hiring, directing and scheduling job tasks of maintenance employees. Responsible for the annual evaluations of employees
  • At least one year of leadership responsibility for field multi-unit managers District managers or Regional Managers/Directors
  • Implement Equipment Reliability Strategies

Experience For Reliability Zone Manager Resume

  • EH&S metrics: Zero OSHA recordables, LOPC and process safety incidents
  • Improved reliability performance across units (Unplanned Event Performance)
  • Implementation of Reliability Centered Culture
  • Focal point for reliability near miss program
  • PSR improvement related to Cat. 4 GAUR losses
  • Actively manage a safe working environment at all times by ensuring all tasks are conducted in a safe manner, as defined in the H&S plan and ensuring all equipment and resources are in a safe operating condition and that pre-start and necessary checks are completed
  • Communicate with suppliers, customers and third parties to build positive working relationships and address localised operational risks and issues
  • Provide leadership and direction to the logistics shift teams to ensure that people are engaged, focused and delivering their potential

Experience For Manager Foreign Trade Zone Resume

  • Continuously monitor raw materials/ingredients, all operational processes and the overall production environment to ensure that all activity comply with food safety manufacturing standards
  • Effectively communicate with the operations team report progress against plan, highlighting any risks to the achievement of volumes and standards
  • Monitors the effectiveness of machinery and equipment, through Optimum Equipment Efficiency, to ensure performance consistency and reliability
  • Monitor and review labour deployment to ensure that the availability and alignment fits with the production requirements of the department
  • Promote a SHE culture within the department, complying to procedures, accident investigation, corrective actions and completing near miss reporting, promoting a safe working environment
  • Review operational trends within Department/Zone. Identify and act on opportunities to that can make sustainable improvements in all areas including quality, performance and profit and the ultimately delivery of the operational plan
  • Monitor and review team capability, ensuring all staff are clearly focused on their key objectives and are developed to maximise their potential

Experience For Zone Recall Manager Resume

  • Actively contribute to both customer and technical process development reviews to promote improvement to quality and consistency of production
  • Responsibility for the P&L performance of the assignments and business development/contract growth
  • Leading the Security Team, ensuring they are suitably developed, trained, rehearsed, briefed, ready and available to carry out their roles and responsibilities at all times. This includes resilience and managing shifts and cover
  • Making sure that policies and procedures in place are compliant with legislation, ISO 9002 requirements and that G4S’ own controls (OMS, AIs, Site Security Instructions, Risk Assessments etc.) are in place and up to date. Work closely with HSE Manager
  • Using available assets to best effect at all times to maximise security provided on site

Experience For Senior Zone Recall Manager Resume

  • Acting as Bronze Commander if and when an incident occurs and be prepared hand control to the TTT/BMB emergency coordinator, Account Director or whoever and Deputies accordingly
  • Working closely with HSEQ Manager, Commercial Manager and control room operators
  • Responsibility for the line Management of Zone Supervisors (West) and overall management of all zone staff, including COF/EPIC staff
  • Involvement in the recruitment of suitable staff for new posts and vacancies within zone following G4S processes and procedures
  • Manages at least two branch managers within a zone and adjusts sales goals and procedures as appropriate for each sales center based on goals set for the region

Experience For Maintenance Zone Manager Resume

  • Assesses local market conditions, identifies current and prospective sales opportunities and develops forecasts, financial objectives and business plans for the branches
  • Researches, analyzes and implements strategic and marketing plans and recommends desirable changes in the policies and goals of the branches and the organization
  • Ensures maximum market growth and the creation/fostering of a high growth environment
  • Grows the business through new product development, complementary product development, and new customer and market development
  • Assumes responsibility for branches’ P&L to meet branch, region and corporate profitability goals and objectives. Conducts monthly reviews of branch P&L with branch managers and regional managers
  • Responsible for safeguarding all company assets including inventory, cash, equipment, vehicles and facilities
  • Hires, develops and evaluates employees to achieve corporate and personal objectives
  • Implements and monitors all company policies and procedures for safe, efficient branch operations

Experience For Roadway Zone Manager Resume

  • Participates actively in community, business and industry organizations to build a network of contacts that improve the presence and reputation of the branches and company in the assigned geographic region
  • Follows high ethical standards and complies with all government regulations
  • Business travel up to 40% of time
  • Develops and directs, under the guidance of director, branch management team within assigned Region(s) to maximize utilization of market potential and ensure the achievement of corporate goals
  • Provides leadership, under guidance of director, to Sales/Branch Mangers in all phases of management and MSC culture throughout their Region
  • Uses internal and external resources to analyze and assess Region potential and create strategic plans to maximize profits while minimizing expenses and achieving Region sales/profit goals
  • Develops and cultivates good customer relations via face to face contact. Responds to customers’ needs, consistent with MSC standards, culture, and business practices. Creates solutions to customers’ needs/problems
  • Participates/encourages, under guidance of Director, quality assessment, profitability, and improvement activities
  • Reviews and recommends sales reporting to ensure the availability of relevant data to maximize utilization of Region potential and meeting corporate sales goals

Experience For Area Zone Manager Resume

  • Prepares the annual revenue and expense budgets and manages expenditures to ensure compliance with approved budgetary constraints. Takes corrective action as needed
  • Participates in the development and implementation of new value adds for the company
  • Ensures all MSC market channels are fully utilized in the Region
  • Acts responsibly as a senior manager level job in a public company
  • Ensures Region functions cross-functionally with other MSC departments and initiatives
  • Manages the implementation of plans to increase market share within the Region
  • Drives, under guidance of Director, interactive communication within the Region to ensure proper information is disseminated correctly and feedback and mentoring is a continuous part of the communication within the Region
  • Implements plans to attract, retain, and develop associates in sales and sales management throughout the Region
  • Drives the MSC culture in the Region and throughout the company to ensure unity of vision and fulfillment of MSC’s Mission

Experience For Manager, Foreign Trade Zone Resume

  • Understand the demographics within each target market and develop an outreach plan specific to each market within the Zone
  • Leverage multiple outreach channels and local dealers to reach the target demographic and increase recall completion rates
  • Identify influential community organizations and community leaders and join efforts to conduct outreach activities that engage and motivate owners of Alpha vehicles
  • Supervise zone recall specialist and district recall coordinators (contingent staff)
  • Manage the Zone like it’s your own business
  • A desire to manage a team in a fast-paced environment

Experience For Foreign Trade Zone Manager Resume

  • Lead, coach and develop a team of seven Territory Managers and their merchandisers
  • Ensures AP and Operational teams are driving and executing programs in support of Asset Protection's 5 Play Strategy (Profit Protection, Dishonesty, People, Safety, Innovation & Technology)
  • Drives margin improvement processes through shrink reduction initiatives and internal and external investigations
  • Conducts and successfully concludes internal and external theft/fraud investigations and interviews of both Sears Holdings Management Corporation (SHMC) and 3rd party associates within assigned zone. Takes the appropriate partnerships as necessary
  • Manages all AP programs, processes and procedures to limit margin erosion for the company
  • Implements and monitors AP policies and procedures to improve profit margin and minimize theft and other related activities

List of Typical Skills For a Zone Manager Resume


Skills For Senior Zone Manager Resume

  • Previous Retail or Supply Chain Asset Protection Management experience
  • Strong knowledge of Occupational Safety Health Act (OSHA), environmental safety, health and Asset Protection regulations and policies
  • Proven sales with tangible products, and repeat business too many different markets
  • Hold valid Reach / Counter balance truck licences
  • Construction Site Security experience ideal
  • Confident, well presented with excellent attention to detail
  • Prioritize and work on own initiative, within company and client deadlines

Skills For Reliability Zone Manager Resume

  • 3 – 5 years’ experience in Foreign Trade Zone, Customs Brokerage, Imports, or Supply Chain Management
  • Oversee the implementation of each outreach plan and evaluate the effectiveness of each outreach plan based on recall completion rates and customer engagement
  • Experience in auto parts and service wholesale and retail
  • Checking that contractual compliance is delivered at all times, including providing weekly report to G4S management
  • Meeting or exceeding the standards of service Thames Tideway (TTT) expectats in line with Key Performance Indicators and contractual obligations
  • Willing to travel overnight 40-60% of the time
  • Leading operations for the delivery of services in the zone
  • Liaising with BMB MWC & TTT and other key stakeholders
  • Ensuring that HS&E is at forefront of delivery

Skills For Manager Foreign Trade Zone Resume

  • Being the owner of cultural maturity improvement actions and Tideway transformational actions
  • Implements promotions by publishing, tracking, and evaluating event spending
  • Maintains job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks
  • Knowledge of basic retail accounting and budget management
  • Promote high morale by showing enthusiasm for your work and determination to achieve results. Lead by example
  • Executes ongoing plans to improve retail performance and dealer profitability
  • Improve dealer service processes that support customer handling
  • Develops and tailors, under guidance of Director, Region strategy in alignment with and to enhance MSC corporate marketing strategy
  • Knowledge of dealer parts and service operations, marketing channels, internet and social media research

Skills For Zone Recall Manager Resume

  • This job description is intended as a guide. It does not include descriptions of all possible work functions relating to the position
  • Legal labelling basic requirements & Nutritional Awareness
  • Technical knowledge of security systems, i.e. alarms, CCTV, etc
  • Have the ability to call on end users as well as senior management
  • Preferably have an IOSHH or equivalent qualification
  • Evaluate current product mix, new product concepts, marketing strategies, competitive conditions, and the changing marketplace to insure achievement of Scott’s growth objectives
  • To ensure the health, safety and security of staff, customers, premises, and equipment by encouraging and monitoring best practices at all times. To ensure all terminal administration is completely accurately according to operating procedures and all deadlines are met
  • Prior experience of managing/supervising a team
  • Intermediate level capability in the use of MS Word & Excel applications 

Skills For Senior Zone Recall Manager Resume

  • Right to work in the UK/EU
  • Flexible, organised and able to work under pressure
  • Customer focus and an ability to develop key stakeholder relationships to enhance operational performance and develop the business
  • A good standard of computer literacy (including MS Office applications: Email, Word, Excel, PowerPoint), and knowledge of G4S business process applications (OMS, SigNet, ESS, Securetrax)
  • Full UK driving license and a flexible approach to working patterns and hours
  • Execute and achieve business plan and monthly objectives in sales, wholesale and market share
  • Enhances customer relations through support of consumer-focused initiatives
  • Implements and manages company customer satisfactions programs

Skills For Maintenance Zone Manager Resume

  • Run reports and analyze data to ensure most efficient use of workers’ time, maximum reliability of mechanical/electrical systems, and excellent fiscal control
  • Insight Driven Selling, Negotiations, Consultative Selling, etc
  • Holiday Entitlement–competitive entitlement including an additional ‘birthday’ day off
  • BA/BS in Business or related field with 4+ years’ retail management experience, preferably in a big box format or an equivalent combination of education and experience
  • Proven Sales experience

Skills For Roadway Zone Manager Resume

  • Intimate knowledge of Foodservice industry, including ice cream, novelty and total frozen yogurt desserts
  • Colleague Discount– 15% Discount on all products
  • Peoples pension- a generous pension scheme
  • Regularly (30-50% of work time)
  • Inspects all building systems, i.e. mechanical, electrical, laboratory mechanical systems, building structural components, and overall aesthetics of the buildings. Ensures that mechanical rooms and other assigned wok spaces within the zone are maintained in a safe organized manner
  • Plan and direct shift resources and equipment, responding to identified risks and issues by appropriately redirecting resource, to meet planned outputs
  • Maintain relevant and up to date client information on G4S systems, including data required for correct completion of Assignment Details and Exceptions report

Skills For Area Zone Manager Resume

  • Lead Multiple Local Marketing Association’s
  • Provide reporting on KPI’s (sales v. territory plans, call activity, new business acquisition status, etc. )
  • Propose and implement continuous improvements so that duplication and non-value adding activity is removed
  • Monitor Production Zone Technical KPI’s adjusting team activity to ensure targets are achieved
  • Develop sales plans with regional broker and key distributors to identify target accounts

Skills For Manager, Foreign Trade Zone Resume

  • Initiate sales calls and generate sales to end users in defined market area
  • Build business with key distributors in market area through sales to end users
  • Deliver defined 18 month, 24 month, and 36 months sales objectives
  • Responsible for a monthly territory forecast by customer
  • Through market assessments, develop and implement custom outreach strategies
  • Support Relationships by serving as the liaison with local officials, including those from CBP, Participating Government Agencies (PGAs) and Grantees: Support the Director’s relationships by providing Director with information necessary to comply with CBP, Grantee and OGA requirements for FTZ operations

Skills For Foreign Trade Zone Manager Resume

  • Maintain an exceptional working relationship with all clients, as required, to ensure an effective delivery of service
  • Delivery of client KPI meetings to the individually agreed frequency
  • Resolution of any complaints or service issues identified, within a mutually agreed timescale and corrective action plan
  • Identify innovation and best practice improvement opportunities across the portfolio
  • Internal: FTZ Personnel, DC Operations, Inventory Management, Inbound Traffic, Outbound Traffic, Export, Finance, US Customs Classification and Security
  • External: FTZ software provider, Steamship Lines and Customs Broker
  • Key accounts development and opportunity analysis.

List of Typical Responsibilities For a Zone Manager Resume


Responsibilities For Senior Zone Manager Resume

  • Lead, coach and develop a team of eight Territory Managers and their merchandisers
  • Advanced Food Hygiene Accreditation
  • HACCP Level 2 Qualification
  • Yellow Belt Six Sigma Certification
  • Maintain buildings and equipment to the highest standards by Western Refining which includes pluming, HVAC, refrigeration, and electrical repairs. Major projects which include remodeling, painting, parking lot striping, asphalt and concrete repair
  • Provide excellent customer service by being friendly, cooperative and always having a positive attitude. Ensure all departmental work requests are responded to in a timely and professional manner
  • Practice preventative safety procedures to maintain an accident free workplace. Respond appropriately to emergency situations and report all accidents

Responsibilities For Reliability Zone Manager Resume

  • Perform training in procedures required for safe and correct use of all tools and equipment . Ensure all state and federal laws (OSHA) and operation procedures pertaining to safety are followed. Perform preventive maintenance inspections to ensure proper equipment operation
  • Maintain equipment and parts inventory in order to maintain and repair all equipment in a timely manner. Maintain accuracy of equipment maintenance logs and expendable supply logs. Be familiar with all equipment and their associated parts
  • Provide maintenance support and assistance to retail operations when called upon
  • Implementation of HRO
  • IOSH Level 2 K
  • Driver- Park Royal
  • Manage region’s P & L and budget to ensure profitability. Achieves zones sales financial objectives by forecasting requirements; prepare an annual budget recommendations; scheduling expenditures; analyzing variances; initiating corrective actions. Establish sales objectives by creating a sales plan and quota for regions in support of Authority objectives

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