Telecom Network Resume Sample

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Mitchell Mitchell
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Work Experience


Network Telecom Specialist
06/2015 - PRESENT
Detroit, MI
  • Bachelors in related Technology or a combination of education and professional experience
  • Direct Network/Telecom related experience
  • CCNA (Cisco Certified Network Associate) level certification required
  • Obtain Secret Clearance which requires US Citizenship as a pre-requisite
  • Good decision making ability; sound judgment
  • Use a computer screen and keyboard to run daily business
  • Proficient at operating general office equipment
  • Effectively interact with customers
  • Effectively function and contribute in a team setting
Network & Telecom Engineer
01/2011 - 02/2015
Chicago, IL
  • Understands the customer’s business, strategy and key initiatives. Translates the customer’s business needs and requirements into business outcome lead proposals supported by Teradata technology and solution offerings
  • Some amount of travel to alternate work sites to visit remote employees, if applicable
  • Overtime required on occasion
  • Identifies gaps in client expectations verses actual service levels. Provides solutions to enhance client’s business or mission. Excels in customer service. Appropriately tailors communication approach to meet client needs. Achieves results with both customer and company requirements in mind
  • Learn AEP’s organizational structure and the specific role and responsibility of their individual organizational unit
  • Adhere to AEP’s budgeting and approval processes as part of annual planning and project planning
  • Develop, implement, maintain, and enforce our organization’s network and telecommunications standard operating procedures (SOP)
Network & Telecom Engineer Intern
01/2008 - 10/2010
Philadelphia, PA
  • Easily adaptable to a fast-paced environment
  • Good oral and written communication skills; able to speak English fluently
  • Solid understanding of the OSI and TCP/IP models
  • Deep understanding of traditional analog voice systems and modern cloud-based PBXs
  • Understanding of SIP and RTP protocols
  • Thorough understanding of call routing and queuing in a call center
  • Coordinate all procedural requirements including Citi’s approved supplier program, supplier diversity, contract management system, procure-to-pay system, related metrics and reporting

Education


University of Phoenix - Colorado Campus
2002 - 2007
Engineer's Degree in Business

Professional Skills


  • Manage multiple units or functions through the direct management of a group of managers. Oversees, plans, and directs the activities for the units, ensuring that the business objectives are being met
  • Oversee the financials and staff resources, including developing and managing capital and expense budgets, and ensuring that resources are available to accomplish the objectives set for the area. Develops and manages programs to support risk management and compliance objectives
  • Experience with Category 5e and Category 6 cabling, including terminations, standards, and troubleshooting skills
  • Experience with Fiber-optic cabling, including terminations, standards, and troubleshooting skills
  • Team Working: Strong interpersonal skills
  • Excellent communication skills in French & English (Spoken & Written)
  • Excellent interpersonal skills with the ability to work with a diversity of individuals

How to write Telecom Network Resume

Telecom Network role is responsible for english, troubleshooting, circuits, software, retail, auditing, security, compensation, telecommunications, wireless.
To write great resume for telecom network job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Telecom Network Resume

The section contact information is important in your telecom network resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Telecom Network Resume

The section work experience is an essential part of your telecom network resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous telecom network responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular telecom network position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Telecom Network resume experience can include:

  • Demonstrated teamwork/interpersonal skills
  • Knowledge skills and abilities to work unsupervised to manage all cellular and satellite devices and services
  • Knowledge, skills and abilities to work unsupervised to manage program
  • Knowledge, skills and abilities troubleshoot communications systems and data circuits
  • Knowledge, skills and abilities to work unsupervised to perform moves, adds, and changes to VOIP and analog phone lines
  • Experience with IP addressing and subnetting, VLAN configuration, DHCP, Protocol Analyzer

Education on a Telecom Network Resume

Make sure to make education a priority on your telecom network resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your telecom network experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Telecom Network Resume

When listing skills on your telecom network resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical telecom network skills:

  • Implement effective capacity and performance management strategies and communicate effectively to senior IT and business managers
  • Project Oriented: Tasks planning and Time management skills
  • Experience using network performance tools for monitoring performance and troubleshooting network problems and outages
  • Experience developing and maintaining software-defined networking
  • Previous experience recruiting, hiring, and managing network and telecommunications staff
  • Oversee design of network infrastructure (physical and virtual) for the purpose of ensuring effective and efficient networking systems

List of Typical Experience For a Telecom Network Resume

1

Experience For Network & Telecom Engineer Resume

  • Network engineering or administration experience
  • Manage and prioritize multiple projects under aggressive deadlines
  • Perform Line Audits and validate / confirmation / etc..
  • Leading a network engineering team
  • Develop deep knowledge of telephone company rules and regulations, including tariffs, product offerings, and billing systems, terminology and processes
  • Maintains customer rapport by listening to and resolving concerns
  • Avaya Aura or similar call center knowledge
  • Lead team in definition of core responsibilities, strategy and activities to add value to the telco billing processes. Focus on mission of customer satisfaction through cost structure management. Develop team culture reflective of the values/behaviors of the D.O
  • Manage the receipt, coding, analysis, auditing and overall payment process for over 3,500 local exchange carrier (LEC) and inter-exchange carrier (IXC) bills per month totaling over $15M per month. Ensure compliance with all accounting and financial standards, including Sarbanes-Oxley requirements
2

Experience For Network Telecom Specialist Resume

  • Manage reciprocal compensation and dispute resolution processes to reduce cost structure of customer usage by collecting revenue from other telcos and vigorously negotiating reductions in our invoices
  • Lead the creation and management of standardized customer usage operational expense planning processes for use in all regions resulting in common assumptions and methodologies in forecasting and managing $250M+ in expenses annually. Use consistent benchmarks to reduce cost structure
  • Negotiate business terms in interconnection and reciprocal compensation agreements with core vendors, including AT&T, Qwest, TDS and Verizon (among others). Minimize interconnection charges and fees through aggressive negotiation, bill-and-keep strategies and direct connections where possible
  • Develop technical, analytical and negotiation capabilities of team to rigorously minimize cost structure of customer usage through trend analysis, forecasting and favorable dispute resolution
  • Organize educational presentations to share technical best practices across regions and business groups. Oversee semi-annual forums for regional, RSO and vendor teams to share knowledge and best practices
3

Experience For Telecom Network Field Analyst Resume

  • Create organizational structure, including additional layers of leadership, sufficient to support the mission of centralizing the core architecture planning process for voice and data equipment
  • Hire and staff team to grow into a highly capable department that effectively integrates the voice and data environments
  • Support Interactive Intelligence call center system as primary tier support
  • Diagnose and repair problems associated with network environment software or hardware
  • Work with management to develop, maintain, and tests disaster recovery plans for assigned systems and services
  • Establishes voice and data networks by programming features, establishing interfaces and integrations, following industry standards and activating remote access tools
  • Experienced to proficient in the setup and support of VoIP phone systems
  • Lead and work with peers in cross-functional teams globally
  • Analyze, design, test, install, documentation, implement and support complex network solutions in cloud environments (i.e. AWS and Azure)
4

Experience For Network Telecom Engineer Resume

  • Analyze and recommend contemporary and emerging technologies for deployment across the enterprise including but not limited to MPLS WAN in a dual carrier cloud, DMVPN, QoS policies, marking, and policy map
  • Help resolve complex IT issues in a Tier 2-3 capacity
  • Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of services
  • Work with Security teams early in design phases to ensure solutions comply with FISMA controls and Federal security policies
  • Support in the elaboration of Network and Telecommunications systems offers (Network, Telephony, Radio, ...) for the railway sector
  • Experienced to proficient in configuration and setup of multi-vendor Firewalls and Security appliances for access to vital business applications, site-to-site and client VPN connections
  • Understanding to proficiency in network and telecommunications transport technology (SIP, MPLS, ATM, ELAN, PRI, T-1 etc.), network routing protocols (OSPF, EIGRP, BGP, HSRP etc.), and network tunneling protocols at a high level (IPsec, IPsec over GRE etc.)
5

Experience For Telecom Network Analytics Business Consultant Resume

  • Knowledge and experience with Apple and Android products
  • Perform helpdesk operations
  • Coordinate the delivery of all leased (wired) telecommunications services with telecom providers
  • Participate in regular status meetings with project teams, technical teams, customers and telecom providers
  • Place orders for all wireline telco services
6

Experience For Senior Manager of Network & Telecom Resume

  • Order, track and coordinate the delivery of all leased telecommunications services with telco companies
  • Communicate order status to the project teams, technical teams and requestors
  • Identify opportunities and perform analysis (Costs, etc...) to improve Service, Performance, control cost
  • Investigate, analyze breakpoint: Lease facs vs CN facilities
  • Assist in contract renewals (Inventory Audit)
7

Experience For Network / Telecom Engineer Senior Resume

  • Plan the provisioning, deployment, installation, testing and cutover of telecommunications wireline technologies into the existing telecommunications infrastructure. This includes planning and coordinating with internal CN technician when needed
  • Ensure updates to CN internal Records (Financial, Asset, building, Inventory)
  • Ensure data quality, integrity and accuracy (Inventory record, diagrams) by maintaining the CN leased circuits inventory
  • Participate in wireline lifecycle initiatives
  • Accountable for wireline orders (Order to activation, status, and project delivery)
  • Perform function within a large, complex and multiproject environment
  • IP-Data & Telephony Knowledge 5+ years
8

Experience For Network & Telecom Engineer Intern Resume

  • Project Management and/or Coordination 5+years
  • Working knowledge and understanding of telecommunications services and order types (POTS, PRIs, Structured Cabling, MPLS, Networking, Radio, Satellite, Fiber Optics, ADSL, Video Cameras, Telephony, AC/DC power systems)
  • Remote and off hours support: On-site network installations and upgrades are scheduled for off hours (e.g., midnight)
  • On call: Operations are 24 x 7
  • Cisco certs required, either CCNA, CCNP, or similar certs for a Network Engineer
  • Voice/telecom, VOIP familiarity, specifically Cisco Unified Communications framework
  • Knowledge of PC hardware and software especially communications software
9

Experience For TS / SCI Network / Telecom Analyst Resume

  • Plan and set direction
  • Obtain Network+ certification within 3 months required
  • Sets up security policies (firewalls and intrusion detection systems)
  • Network and telecom recoverability - pre and post incident
  • Rack and stack of equipment
10

Experience For Avp-network Telecom Expense Specialist Resume

  • Collaborates with vendor and other support teams for problem resolution
  • Ensure all network requests for changes are created with full and complete data/details
  • Assess and accept unplanned changes (within agreed and standardized blue print scope and services portfolio)
  • Ensure all RFCs progress through activity lifecycle in accordance with approved Service Level Agreements and agreed lead-times
  • Coordinate the Risk and Impact Analysis of a change, ensure that RFCs are well understood from both a business and technical impact perspective and prepare required documentation for the CAB review

List of Typical Skills For a Telecom Network Resume

1

Skills For Network & Telecom Engineer Resume

  • Oversee maintenance of network operations to ensure production issues are addressed as quickly and efficiently as possible. Ensure appropriate design and implementation of network and traffic monitoring and reporting to aid analysis, recovery speed, and issue avoidance
  • Intermediate Excel, Access, Word, Visio skills required
  • Strong proficiency in core operating systems: Cisco routers, firewalls, voice, wireless technologies and basic PC troubleshooting
  • The ability to make good judgment decisions regarding problem-solving and grievance resolution
  • Experience managing data, voice and cellular carrier billing.
  • Experience Network capacity management, performance tuning, and troubleshooting
2

Skills For Network Telecom Specialist Resume

  • Experience in “enterprise” level architecting network systems, blue coat & check point, CSP routing
  • Ensure an effective device end of life strategy is in place to avoid any network devices going end of life or support
  • Experience in managing large, complex networks
  • Experience in building networks, especially with Cisco technologies
  • Experience in telecommunications wiring
  • Experience supporting Avaya Heritage Nortel systems
  • Experience supporting Cisco data networks
3

Skills For Telecom Network Field Analyst Resume

  • Strong background in supporting Interactive Intelligence or other industry standard contact center systems
  • Cisco ASA NextGen Firewall and ISE experience
  • Prioritize and manager escalations with the telco providers
  • Highly organized and have the ability to prioritize and manage multiple tasks in a fast paced environment
  • Experience and exposure Telecom and Network operations within the Energy / Oil & Gas upstream segment
  • Experience with PBX and/or VOIP system support and operation
  • Experience with Cisco wireless access points, routers, and switches
  • Experience with Cisco VOIP phones
4

Skills For Network Telecom Engineer Resume

  • Related information technology experience
  • Providing after-hours on-call support for critical telephone and network systems
  • Provide information relating to quotes/budget/timelines during project planning
  • Work with telco engineering in providing connectivity solutions to our CN locations
  • Accountable for tracking monthly re-occurring costs of circuits
5

Skills For Telecom Network Analytics Business Consultant Resume

  • Obtain CCNA (Routing and Switching) within 6 months required; CCNP certification within 18 months required
  • Subject Matter Expert in IP routing protocols including BGP, EIGRP, OSPF, IP Multicast, MPLS
  • Network capacity management, performance tuning, and troubleshooting
  • Design, testing, implementation, and supporting an enterprise WAN solutions that integrate with 3rd party WAN providers and remote systems
  • Railway signaling, cyber security
  • Responsible for customer satisfaction and ensuring communications and that SLA are met
  • Participate in vendor service offering meetings
  • Interface with telecom integrators in clarifying their wireline requirements when necessary
6

Skills For Senior Manager of Network & Telecom Resume

  • Perform research and investigations regarding telecom and telco facilities (Quote, Service availability, Coverage, etc...)
  • Ensure billing accuracy as per signed agreement (Circuits Costs)
  • Understand telecom provider financials, contractual and billing practices
  • Configures UUCP communications, enabling users to exchange files
  • Technical testing/test plan development and implementation
7

Skills For Network / Telecom Engineer Senior Resume

  • Basic knowledge of data/voice networking principals
  • In technical PC troubleshooting required (Landesk, Windows 2000, XP, Adobe, Office, Retail.net)
  • In technical PC troubleshooting
  • Documents and standardizes network configuration diagrams and programming as needed
  • Maintain documentation including departmental end-user policies, procedures and diagrams
8

Skills For Network & Telecom Engineer Intern Resume

  • Implementation and support of user-facing VPN systems with multi-factor authentication
  • Radio Planning tools
  • Develop and communicate roadmap / strategy for products and services that the team provides
  • Run division as a business and report regularly on key metrics that highlight increased productivity, increased client satisfaction, improved stability etc
  • Understand TCO of network and telecom and formulate strategies that reduce TCO, reduce time to market for services, improve stability, reliability and security and improve employee and customer experience
  • Strong customer orientation and ability to build remote relationships
9

Skills For TS / SCI Network / Telecom Analyst Resume

  • Develop structured, cogent and compelling arguments for process and other change
  • Interact with senior management in a professional and positive manner
  • Attention to detail in respect of production
  • Ethernet, IP/MPLS, MPLS-TP, SDH, DWDM y PDH, WiFi, TETRA, VoIP, CCTV, PIS,
  • Routers/switches IP/MPLS and Gigabit Ethernet
  • SDH Networks and DWDM equipment
  • Railway TETRA, GSM-R systems
  • Railway WIFI systems for ground and train
10

Skills For Avp-network Telecom Expense Specialist Resume

  • WIFI management systems for railway applications
  • Maintains inventory of all circuits and MACD activity
  • Experienced to proficient in design, setup and configuration of network router/switch and converged voice technologies from an engineering perspective. LAN protocols to include VLAN, STP, QoS etc. Experience with IP addressing (IPv4 subnets and supernets)
  • Understanding to proficiency in network and telecommunications transport technology (SIP, MPLS, ATM, ELAN, PIR, T-1 etc.), network routing protocols (OSPG, EIRGP, BGP, HSRP etc.), and network tunneling protocols at a high level (IPsec, IPsec over GRE etc.)
  • Experienced to proficient in design, setup and configuration of wireless networking using Cisco and Aruba gear that supports open or secured access and the ability to support voice and video applications

List of Typical Responsibilities For a Telecom Network Resume

1

Responsibilities For Network & Telecom Engineer Resume

  • Support to address network issues with suppliers according to agreed processes, own multiparty incidents and drive to resolution
  • Maintain and update the Forward Schedule of Changes (FSC) and Project Service Outage (PSO) documents
  • Monitor and review activities of Build & Test teams (in case of Normal Changes) to ensure that work is carried our correctly
  • Responsible to team up together with Service Operations for service components and with Business Partners on agreed Services per Business Group, Market Group or Function
  • Assist Service Lead EMEA in supplier management of the Network provider(s)
2

Responsibilities For Network Telecom Specialist Resume

  • Knowledge of authentication mechanisms (Radius, Tacacs, etc.)
  • Telephony Systems Support
  • Develop national call routing guidelines to define tools and methods used to achieve the least cost routing of calls through the network, including both local and long distance traffic. Include usage guidelines and assumptions for tools including 3D Cellular, routeWATCH, cdrWATCH, Schema, etc. so that cost, reliability, diversity and survivability are taken into account in network planning

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