Technical Solutions Resume Sample

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Leila Emmerich
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Work Experience


Technical Solutions Manager
05/2017 - PRESENT
San Francisco, CA
  • Extensive experienced in reviewing and debugging code in the following software languages: HTML,JavaScript, SQL, XML
  • Experience working closely with external clients throughout the full implementation of the project
  • Provide technical processing expertise, including technical training, to guide and support Production Managers in the manufacture of malt that meets with the customers’ expectation. Liase between the customer and the plant employees to ensure consistency in communication and ensure that technical solutions are practical and achievable for both parties
  • Integrate mobile VoIP and messaging technologies and products into government customer solutions
  • Prepare complex technical proposals and presentations
  • Participate in RFP, RFI and customer inquiry responses including solution design and written/illustrative response to technical requirements
  • Provide on-site pre and post-sales support during initial installation and configuration
Technical Solutions Analyst
09/2014 - 03/2017
Detroit, MI
  • Understanding of voice/data/internet applications, communications technology, and network design
  • Travel as needed (Approx. 10-20%)
  • Set expectations appropriately, and consistently hit those expectations – on the small and large
  • Identify gaps or areas for improvement, clearly articulate requirements for achieving improvements, and gather the alignment and results needed from other teams and leadership to achieve that improvement
  • Ensure alignment on longer-term goals, KPIs, and ownership with cross-functional leadership (product, customer success, engineering)
  • Proactively communicate about key issues, process improvements, and opportunities to make the team more productive/effective with senior management in a concise manner
  • Deliver cohesive feedback to product – build & maintain a POV on product gaps and opportunities based off of one’s own observations and crowd-sourced customer feedback (e.g. customer interviews, internal call reports, internal user feedback)
Technical Solutions Intern
09/2008 - 07/2014
New York, NY
  • Advise customers and sales on technical aspects of company products including fit to customer's needs, features, availability, etc
  • Analyze business needs and develop solution strategies based on knowledge of customer's current communication network, equipment, and business practices
  • Collaborate with engineering team to develop architecture based on customer defined use cases, test functionality and deliver solutions
  • Federal Sales Engineering or customer facing role
  • Network configuration, management and security skills-VPN, Firewall, Cyber Defense
  • Windows and Linux OS
  • Security – SSO, CA, PKI and Encryption technologies
  • Understanding of Mobile device OS and security controls (Android, iOS)

Education


Silicon Valley University
2004 - 2008
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent analytical skills, listening and writing skills; with the ability to document and solve issues
  • Strong leadership skills, planning, project management, excellent communication, virtual-team engagement, time management, are essential
  • Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows with focus on KPI’s
  • Results-oriented, proactive, confident under pressure and demonstrated skills in solution selling
  • Strong interpersonal skills and the ability to adapt to complex and changing environment
  • Excellent communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams
  • MS Proficient computer skills. Experience with SharePoint, 365, or team sharing platforms

How to write Technical Solutions Resume

Technical Solutions role is responsible for technical, business, training, software, reporting, interpersonal, planning, security, marketing, automation.
To write great resume for technical solutions job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technical Solutions Resume

The section contact information is important in your technical solutions resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technical Solutions Resume

The section work experience is an essential part of your technical solutions resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical solutions responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical solutions position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Technical Solutions resume experience can include:

  • Good interpersonal skills. Strong verbal, written, presentation and effective listening skills
  • Demonstrated multi-tasking skills with the ability to plan, organize and schedule heavy workloads
  • Excellent verbal and written communication skills, especially in technical communication with Offshore
  • Strong customer focus with prior experience in a customer service role
  • Planning and administrational skills
  • Effectively presenting and promoting BlackBerry mobility management solutions including BlackBerry Enterprise Service 12 (BES 12) and related product portfolio

Education on a Technical Solutions Resume

Make sure to make education a priority on your technical solutions resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical solutions experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technical Solutions Resume

When listing skills on your technical solutions resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical technical solutions skills:

  • Confident and influential interpersonal skills with the ability to effectively present to individuals and groups at all levels
  • Social knowledge and experience: excellent communication and interpersonal skills, team player, and ability to work independently
  • Strong customer service focus and attention to detail. Demonstrated ability to develop effective working relationships with internal and external customers
  • Strong organization, time management and project planning/execution skills
  • Strong written, oral, organizational, communication, collaboration and mult-tasking skills
  • Excellent technical and analytical thinking skills

List of Typical Experience For a Technical Solutions Resume

1

Experience For Technical Solutions Manager Resume

  • Possess demonstrated experience implementing data warehouse solutions within an integrated environment, employing SOA and intelligent business reporting
  • Prior technical escalation management experience with ad tech infrastructure, including Ad Server, Apache Hive, JavaScript and databases
  • Problem solving skills and ability come up with innovative ideas and workarounds
  • Strong experience in Database Administration in SQL Server (2008, 2012)
  • Experience working with or managing messaging systems, specifically Microsoft Exchange, Lotus Domino & Windows Server OS platforms
2

Experience For Technical Solutions Specialist Resume

  • Directly related experience in leading troubleshooting & analysis
  • Prior technical escalations management with ad technology infrastructure, including Ad Server, Apache Hive, JavaScript and databases
  • Experience in technical pre-sales and/or technical consulting roles required
  • Possess, develop, and maintain a strong working knowledge of all tools used in the eDiscovery program to perform eDiscovery work
  • Log/Validate all contacts Call Handling Database
  • People management experience of a remote team
  • Demonstarted prior success within in a startup environment
  • Demonstrated ability to achieve stretch goals in a fast-paced company
  • People management experience with an offshore team
3

Experience For Technical Solutions Analyst Resume

  • Has 8+ years of experience in database development and support in MS SQL Server environments
  • Technical project and/or solution management experience
  • Experience with SharePoint 2013 and/or Office 365
  • Developing & maintaining public-facing policies (what we guarantee for publishers; what we require of demand partners)
  • Authoring topical blog posts ~once / quarter
  • Consulting on sales / customer success collateral required to educate and instill confidence
4

Experience For Technical Solutions Rep Resume

  • Understanding of the end to end lifecycle of product deployment and the design/verification of required architectures
  • Monitoring and operations of the ArcSight SIEM-based infrastructure
  • Be comfortable defining new processes or refining existing processes
  • Responsible for analysing, triage and processing security incidents and carrying out in-depth analysis of potential security incidents
  • Identify and build external-facing collateral and support in partnership with Product and Product Marketing. Includes but not limited to
  • Bachelors or MS in Computer Science / Engineering
5

Experience For Technical Solutions Director Resume

  • Collaborate with Telecom, Product, and Marketing etc. as appropriate
  • Manage and direct the eDiscovery team regarding the appropriate use of procedures and software tools as required per project
  • Ensure the core set of software tools are being used properly
  • Resolve a high percentage of customer problems using the relevant tools and systems
  • Manage end to end all calls logged, providing regular updates to customers on call status
  • Observe strict compliance to licensing, copyright and trademark legislation
  • Adhere to all DXC Technology’s policies & procedures – including security and SOBC
  • Desire to work in a rapidly changing environment
6

Experience For Technical Solutions Team Lead Resume

  • Perform technical peer mentoring and position technical reviews
  • Encourage technical and professional growth - drive and facilitate the department's technical training goals
  • Serve a technical program coordinator to ensure current projects and requests are following the company's strategic vision
  • Extensive knowledge of major server and storage architectures (hardware, software and operating systems)
  • Successfully resolve security incidents from incoming internal or external businesses and end user’s contacts and proactive notification systems
7

Experience For PS Technical Solutions Specialist Resume

  • Articulate both in writing and verbally case summary, resolution and add to Ticket and Knowledge Management Systems
  • Content for community portal on how to leverage the most of ad quality product suite; could include ‘best practice’ guides
  • SQL Development - ability to write and troubleshoot SQL Code and design ( stored procs, functions, tables, views, triggers, indexes, constraints )
  • Comfortable in both a technical dialogue (understanding the customer’s IT infrastructure and technical objectives) as well as a business dialogue (explaining the TCO reductions or ROI benefits of our solutions)
  • Effectively presenting and promoting BlackBerry mobility management solutions including BlackBerry UEM (formerly known as BlackBerry Enterprise Service 12 (BES 12)) and related product portfolio
  • Owning the Senior and C-Level relationships across existing and prospective clients, driving regular client meetings at different levels in the advertiser’s organization
  • Be the go-to technical expert on the sales team: Explain, demonstrate, and prove in-depth what Logitech’s Video Collaboration products & partner services can do and how to enable & manage them in the customer’s environment
  • Strong communication skills- written and verbal; Ability to talk with IT and Senior Leaders in order to resolve issues
8

Experience For Horizon Technical Solutions Analyst Resume

  • Technical Skills in Microsoft and HCM Platforms
  • Project management skills and business process improvement
  • Demonstrated ability to prioritize tasks and work under pressure
  • Build and lead a Scrum team to deliver results and priorities, manage the team’s performance, and ensure proper staff development
  • Demonstrated ability to actively participate and work within a team
9

Experience For Engineer, Technical Solutions Resume

  • Demonstrate ability to appropriately deal with difficult clients and situations with the ability to negotiate mutually satisfactory outcomes
  • Lead efforts to get HCM Services ready for platform general availability with assistance and guidance from senior and functional leaders
  • Process alignment for new platform offerings with one view of HCM Services
  • Identify potential 'weak links' and/or 'break points' in the process and figure out ways to fix and resolve them
  • Map new processes (as needed) and focus on continuous improvement
10

Experience For Technical Solutions Director, IT Resume

  • Integrate department alignment activities into services offerings
  • Work closely with our Project Manager on user stories and themes for product & system enhancements
  • Coach and guide associates and collaborate with other functional leaders in HCM
  • Lead new initiatives and pilot activities
  • Enhance service strategy for clients and work/communicate closely with leaders

List of Typical Skills For a Technical Solutions Resume

1

Skills For Technical Solutions Manager Resume

  • Excellent communication skills, including ability to clearly articulate technical issues and activities to technical and non-technical staff
  • Experience of MS Excel, exceptional skills in other MS Office software
  • Strong analytical skills, aspiration to innovate and proactive approach
  • Display excellent communication skills to help the Sales team evangelize products and win new business
  • Strong interpersonal skills; able to build relationships and emphasize customer service throughout the IT support functions
2

Skills For Technical Solutions Specialist Resume

  • Excellent written and oral communication skills. Able to articulate ideas to both technical and non-technical audiences
  • Strong interpersonal skills; able to build relationships and represent the department
  • Solid programming knowledge in one or more of the following languages (JavaScript, Net, PHP, Python, Ruby and a strong knowledge of XML
  • Proven experience of managing teams in a fast-paced technology environment, using LMS functionality (and standalone or SCORM multi-media content)
  • Solid programming abilities in one or more of the following languages (JavaScript, Net, PHP, Python, Ruby) and a strong knowledge of XML
  •  Four to ten years’ experience working in a highly technical capital goods manufacturing environment
  • Strong technical application solution selling experience with preference towards Cloud applications and services
  • Demonstrated skill at transforming business requirements into actionable product roadmaps
3

Skills For Technical Solutions Analyst Resume

  • Prior experience supporting a Platform as a Service (PAAS)
  • Manage multiple projects of varied complexities simultaneously, while leading a support team and solid experience in project management
  •  Basic negotiation skills
  •  Ability to effectively communicate – spoken, written, formal presentations
  • Experience in Functional or Admin NetSuite solutions or 1- years of experience on SAP, Oracle or other ERP suite solutions
  • In an analytical role with a strong technical background through experience with technical design or application development
  • Pega7 implementation experience, with Pega7 systems expertise and demonstrated thought leadership
  • Exceptional attention to detail and documentation skills
  • Exceptional customer service skills as this contact center is responsible for the vast majority of interaction with the client's customers on a daily basis
4

Skills For Technical Solutions Rep Resume

  • Superior communication skills both written and verbal (Mandarin)
  • Funnel requests from clients and commercial teams to effectively balance the workload of the team
  • Strong experience in digital transformation for Financial Services in a mobile first, cloud first world
  • Effectively evaluate opportunities and concerns raised by key stakeholders, assess options, and recommend and execute solutions with urgency
  • Uncompromising integrity, common sense and good judgment
5

Skills For Technical Solutions Director Resume

  • Experience working with web-based product, specifically coding, testing/QA, and troubleshooting
  • Oversees the staffing of the technical support and application teams to determine if capacity and skill level are meeting incoming customer demand
  • Experience of centralizing & standardizing knowledge sharing
  • Between 5 and 10 years of experience working in a data center environment, including working directly with Fortune 1000 clients
  • A commitment to training, up-skilling and professional development
  • Demonstrated understanding of multi-tier solutions utilising on-premise Microsoft Azure, Office 365 and mobile technologies
  •  Experience managing order backlog and developing production management processes
  • Experience in designing and solutioning
6

Skills For Technical Solutions Team Lead Resume

  • Ensure the overall effectiveness of technical planning (e.g. products, issues, status tracking)
  • Experience at presenting slides to executive management or conveying concepts to hardware engineers
  • Good working knowledge of sensors, calibration, and filtering
  • Measures and improves the turnaround time and effectiveness of the returned product testing process and reporting
  • Previous negotiating experience on projects totaling over $50K
7

Skills For PS Technical Solutions Specialist Resume

  • Experience in one or more programming languages, including JavaScript, Java, Python
  • Experience working with and managing external partners
  • Experience with any of the following: programming languages, relational databases, HTML/content development, Web APIs
  • Experience of Agile methodologies using Atlassian’s Jira
  • Experience in managing large scale Office 365/SharePoint migrations
8

Skills For Horizon Technical Solutions Analyst Resume

  • Proven seasoned solutions professional with a deep understanding of software, data development and API integrations
  • Good working knowledge of data intelligence and the component industry
  • Proven seasoned solutions professional with a deep understanding of design, development and integration
  • Mechanical/Enclosure modeling or design experience desired
  • Strong analytical and problem solving capabilities; able to break complex technical hurdles into measurable actions
9

Skills For Engineer, Technical Solutions Resume

  • Experience in creating comprehensive reports
  • Experience interfacing with electrical contractors and distributors
  • In advanced technical positions. Past experience doing Presentations and Trainings of CATV and IP Network Systems
  • Set team priorities and guide direct reports based on high level direction of Sr. Manager, Global Marketing Analytics
  • Experience working in pre-sales technical role
  • Strong knowledge and technical competence in messaging architecture
10

Skills For Technical Solutions Director, IT Resume

  • Communications (Proactively over-communicate by setting proper expectations early and often, solid written and verbal communications)
  • Experience in high level designing of various IT solutions
  • Pre-sales practitioner with proven background, working on large, complex engagement
  • Validated technical aptitude and business sense with a consultative approach to solution selling and an ability to handle high pressure complex conversations
  • Coordinate multiple, parallel streams of work and competing priorities and manage stakeholders with tact and sensitivity
  • Strong knowledge of Mac and Windows platforms including software and hardware

List of Typical Responsibilities For a Technical Solutions Resume

1

Responsibilities For Technical Solutions Manager Resume

  • Excellent written and verbal (telephone) communication skills
  • Relevant field experience, including 6-10 years management experience
  • Technical experience in either a telecommunications or IT background, with experience in Data Networks, PABX and mobility solutions
  • Effectively communicates the Accutrac support plan, process, and strategy
  • Interface and communicate effectively with customers and other IT professionals
  • Demonstrate knowledge and experience with key sales functions, sales proposals and presentations, with a attention to detail
  • Effectively leverage Autodesk Named Account sales processes, tools, and methodologies and internal processes to maximize sales opportunities
  • Create & maintain the infrastructure for Technical Solutions team skills & police the content
  • Experience of architecting software solutions with demanding non-functional requirements
2

Responsibilities For Technical Solutions Specialist Resume

  • Solid knowledge of critical environment infrastructure, including rack, cage, electrical, mechanical, plumbing, and data cable infrastructure
  • Experience developing or editing technical / developer documentation
  • Provide appropriate and effective staff training
  • Highly driven and results focused. Proven history of working in a proactive and persistent manner
  • Recommends new processes to improve effectiveness and efficiency of data reporting and automation
  • Recommends educational training opportunities to ensure right mix of technical skill sets
3

Responsibilities For Technical Solutions Analyst Resume

  • Direct reports and prioritize initiatives on a daily basis to ensure alignment with overarching team goals
  • Experience in working with various databases and data architectures – RDMS, NoSQL and Graph databases
  • Experience of integration patterns and technologies – REST/SOAP/Messaging/ Micro services
  • Experience working with XML based content management systems(CMS)
  • Previous project management experience in a sales environment- Capable of managing many projects at the same time
4

Responsibilities For Technical Solutions Rep Resume

  • Demonstrate an understanding of all Workforce Management concepts and functional areas
  • Experience in defining the payload between multiple systems
  • Experience in networking
  • IBM solutioning tools - SAGE / SDM experience
  • Collaborates - Collaborates with L3 team and Accutrac management to ensure the seamless transfer of information between support tiers and demonstrates teamwork
  • Experience of DC architecture design and implementation
5

Responsibilities For Technical Solutions Director Resume

  • Experienced across a wide variety of vendor technologies
  • Hands on experience designing Rich User Interface (responsive applications)
  • Works with the Service Management team to ensure an effective, efficient and seamless transition to service operations upon completion of the sales process
  • Understands business goals and evaluates and prioritizes opportunities accordingly along with account managers and Director of Sales
  • Coordinates and prioritizes Technical Solutions proposal volume to meet customer requirements
  • Develop & maintain good relationship with Technical Solution Executives
  • Previous SalesForce.com experience required
  • Experience in SQL, C++, HTML, JAVA, CSS, FTP or SSO
6

Responsibilities For Technical Solutions Team Lead Resume

  • Demonstrated ability to work within tight timeframes
  • Above 3 years’ experience
  • Actively participate in a dynamic environment, demonstrating the aptitude to balance priorities and drive success
  • Previous B2B based solution sales engineer experience, gained within the enterprise software & mobility space
  • Previous experience with BlackBerry Enterprise Server is highly desirable
7

Responsibilities For PS Technical Solutions Specialist Resume

  • Experience with network related technologies
  • Experience as Engineer / Specialist, hands on practical knowledge
  • Experience on Pre-Sale, Architect or Solutioner position
  • ITSM tool experience is preferable ( Service Now )
  • Think analytically and consider all client configurations, as well as dive into the details, and know when to operate at each of those levels
  • Develop strategies to solidify at-risk clients and manage at-risk client process
  • Experience and knowledge of services business solutions/enterprise scientific software demonstrations
  • Previous experience with UEM (BlackBerry Enterprise Server)
  • Senior level IT Support experience in a mixed Mac and Windows creative environment
8

Responsibilities For Horizon Technical Solutions Analyst Resume

  • Able to set and manage priorities judiciously
  • Identifying, standardizing & digitizing Technical Solutions processes across industries and geographies
  • Dredging and cutting/abandonment tooling and services
  • Partnering with Customer Success Manager to act as a client advocate and support top revenue producing clients
  • Demonstrating significant knowledge of Cisco and the industry; developing strategies that leverage core strengths of one’s own group and Cisco
  • Understanding of licensing
9

Responsibilities For Engineer, Technical Solutions Resume

  • Working cross departmental with Support and Product Management ensuring voice of customer is represented internally
  • Building relationships with Director & VP of Engineering, Supply Chain and other Solutions Architects and Field Applications Engineers
  • Resolving customer billing disputes under $1,000
  • Delivering performance reviews and performance managing employees when required
  • Acting as Data Center Operations customer escalation point and primary technical point of contact for all events and technical issues
  • Understanding and familiarity with XML, SOAP and other Web Services technologies
  • Managing Technical Expectations
  • Leveraging Internal Resources
10

Responsibilities For Technical Solutions Director, IT Resume

  • Conducting regular meetings with technicians to communicate new company guidelines and policies
  • Supporting working hours conducive to supporting east coast US morning meeting times (i.e 7am)
  • Support Platinum Brooding training through direct work with company personnel through use of Brooding App and monitoring equipment
  • IWOCS equipment for completion operations, controls troubleshooting and testing tooling packages, installation equipment and services
  • Well production operations, well access tooling, open water coiled tubing services, flow line and subsea connection access tooling and services
  • Capable of managing a prototype design project (PCB Design, board programming, provisioning, etc.)
  • Develop process models, including linkage to value chain and technology enablers, with focus on driving process optimization
  • Ensure reliable service by performing continuous network analysis while adapting to new technologies
  • Develops processes for enriching and cleansing data sets

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