Technical Operations Manager Resume Sample
Abbie Howell
26942 Levi Highway,
Philadelphia,
PA
+1 (555) 373 9888
Work Experience
Technical Operations Manager
01/2016
-
PRESENT
Dallas, TX
- Experience of implementing ‘follow-the-sun’ and 24x7 support models
- Experience of ‘dispatch’ support models and the tools required to manage and support remote devices
- Manages up to 8 Direct reports (Team Leads or Managers) and up to 75 non direct report , 1:1 & Performance Development Reviews for DR’s
- Drives adherence to business KPI’s
- Superior English communication, presentation and interpersonal skills
- Strong investigative and process management skills
- Strong analytical, problem solving skills - ability to identify problems and provide solutions
- Work both independently as well as a member of the MS&D Technical Operational team
Senior Technical Operations Manager
02/2011
-
09/2015
Chicago, IL
- A self-starter with initiative, drive and a strong desire to succeed
- Advanced working knowledge of Microsoft Suite Products
- Comprehensive knowledge of software packages and proficiency in the use of spread sheeting packages
- Oracle Database 9i/10g/11g/12c
- Act as the client and CenturyLink support advocate
- Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required
- Provide direction to implement, plan, develop, organize, and continuously improve production areas to maximize productivity efficiencies and to minimize scrap and downtime
- Lead group to analyze manufacturing processes and systems, establishing strategic plan for continued process improvement
Area Technical Operations Manager
08/2007
-
11/2010
Chicago, IL
- Lead cross-functional teams to improve efficiency, effectiveness, flexibility or cost of the manufacturing processes
- Key champion in managing supplier quality
- Hands-on support of Symantec’s quarter-end manufacturing and shipping needs
- Ensure product and test environment changes are implemented correctly and effectively
- Formulates and executes long term plans for cost/profit control
- Travel is required (~3-4/year)
- Lead the long-term technical operations planning. This includes the annual planning and budgeting process for assigned ships (while assuring stakeholder input and timely delivery to the Technical Operations Director) and dry-dock specifications, following overall vessel repair and maintenance requirements
- Ensure implementation of the PMS onboard and work with various departments and teams to ensure completion
- Execute activities connected with maintenance, repairs, surveys and certificate requirements, conversion, modification and dry dockings of vessels in a timely manner
Education
University of Michigan Detroit Center
2002 - 2006
Engineer's Degree in Computer Science
Professional Skills
- Strong Unix/Linux skills across multiple distributions and strong scripting skills in Bash, Python or Perl. Good experience & knowledge of Java
- Results and facts driven with excellent problem solving skills, continuous improvement attitude, and strong analytical approach
- Demonstrated technical project management skills and experience, including project finance activities, is required
- Strong team management skills with demonstrated ability to set clear direction, develop staff and manage performance
- Excellent coaching, mentoring and team skills are essential
- Strong analytical skills are required, including the ability to analyze raw data, draw
- Excellent IT skills and high level working knowledge of Mac OS, Linux and Windows
How to write Technical Operations Manager Resume
Technical Operations Manager role is responsible for technical, interpersonal, leadership, customer, training, advanced, software, excel, analytical, manufacturing.
To write great resume for technical operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Operations Manager Resume
The section contact information is important in your technical operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Operations Manager Resume
The section work experience is an essential part of your technical operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Operations Manager resume experience can include:
- Proven superior process control, diagnostic, problem solving skills
- Strong trouble-shooting and investigative skills
- Proficient working with large data sets, analytical tools and strong presentation skills
- Excellent communication and follow-up skills for frequent staff interactions
- Has excellent software and system troubleshooting skills for complex application systems
- Organizations skills: able to prioritize and schedule activities in a timely manner
Education on a Technical Operations Manager Resume
Make sure to make education a priority on your technical operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Operations Manager Resume
When listing skills on your technical operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical operations manager skills:
- Exceptional written and verbal communication (including strong technical writing skills),as well as presentation, facilitation, coaching and mentoring skills
- High responsiveness, persistence, with a strong work ethic and excellent client service skills
- Good presentation skills and demonstrated capability for customer interaction
- Strong communication, relationship building, leadership and mentoring skills
- Excellent interpersonal skills to build positive working relationships across teams
- Strong communication, follow through, and networking skills
List of Typical Experience For a Technical Operations Manager Resume
1
Experience For Senior Technical Operations Manager Resume
- Excellent analytic skills and structured working approach and work independently
- Excellent verbal and written communication skills including the ability to present and communicate to internal and external customers
- Strong written and interpersonal communication skills with both customers and within the corporation
- Help build a strong network with the dubbing studios, with experienced and profiled dubbing supervisors and dubbing directors
- Sound budgeting skills to manage technical budget for assigned vessels
- Scripting and development skills in Perl, Python, JavaScript or Ruby
- Strong multitasking skill
- Effectively resolve escalated client issues and complete root cause analyses, when appropriate to prevent future occurrences
- Leads method validation or co-validation to support late-phase and commercial projects
2
Experience For Area Technical Operations Manager for Home Therapies Resume
- Knowledge transfer of skills and new functionality to appropriate operations employees
- Prior hands-on software development experience with an object-oriented language in an agile environment
- Strong applied understanding of LEAN manufacturing principles. Training in Lean, Six Sigma, or comparable systems
- Ensure the manufacturing partners have a direct launch gate keeping process that provides total process readiness prior to Pilot start
- At least 5 years of experience administrating and managing Linux/Windows systems and environments
- Practical experience in engineering in an industry environment, preferably in the pharmaceutical, and alternatively the process industry
- Collaborate and engage during an incident, operate efficiently under pressure
- At least five (5) years of experience in one of the following: Unix/Linux administration, Windows administration, Network administration
3
Experience For Area Technical Operations Manager Resume
- Experience managing all aspects of task-level project performance
- Determine site facilities and utilities planning requirements and priorities. Integrate these requirements into the capital programme
- Experience with DevOps methodologies to include Agile, scripting, and automation
- · Strong at creating a collaborative culture and team orientation, Highly flexible and motivation
- Multi task, given various task assignments, assisting management in prioritization of tasks'
- Client facing experience
- Strong knowledge of business finance, marketing, and negotiation
- Provide advice to the field on locating evidence files on end user systems
4
Experience For Trim & Chassis Technical Operations Manager Resume
- Diagnostic troubleshooting/experience with OEM systems
- Motivated to research and troubleshoot, providing opinions based on fact with excellent level of attention to detail
- Technology consulting or similar relevant industry experience in complex business environments
- Organisation and department goals are achieved through effective team work and cross-functional ways of working
- Contribution of employees is optimised through effective regular and ongoing performance management
- Computer literate with broad experience with PC systems including Microsoft Office and database exposure
- Results driven leadership, with the ability to work under pressure in a fast-paced, time-sensitive environment with shifting priorities & deadlines
5
Experience For Technical Operations Manager, Argentina Resume
- Work comfortably in a systems development environment with concurrent tasks and changing priorities/resources is required
- Experience providing security guidance for organizations
- Experience working in fast paced environments
- Experience leading QA or Devops teams
- Experience with AWS or other cloud computing services
- Tertiary qualification in Telecommunications, Engineering or equivalent experience
6
Experience For Technical Operations Manager, Japac Resume
- Analytical capabilities relating to network traffic management matched with a strong Project Management discipline
- Prior successful assignments as a manufacturing or quality professional, manager, or systems implementer
- Experience with the following software: Powershell, SolarWinds, TripWire, SCCM
- Lean manufacturing experience is required
- Experience successfully managing implementation and maintenance of business systems and projects to completion
7
Experience For Technical Operations Manager, Chile Resume
- Prior Government contracting experince
- Hands-on experience in administration/support of some of the following Oracle Fusion Middleware products
- Experience testing for responsive sites
- Experience using scheduler software such as Control-M, CA-7 and/or Netbatch
- Experience in TV broadcasting / facilities, within complex structure
8
Experience For Quality Technical Operations Manager, Qeosh Resume
- Experience in related field
- Solid knowledge of marine technical and regulatory compliance
- Excellent knowledge in MS office
- Experience in the BI/BA/BSA/DBA field
- Ensure that organization structures are effective and efficient and comply with internal and external Quality, Customer Service & Financial
- Have a clear prioritized list of projects approved or awaiting approval
- Strong time management and problem solving sills
9
Experience For Upstream Energy Technical Operations Manager Resume
- Juggle different projects/priorities
- Ensure all customers receive exemplary customer service and receive a positive experience
- Experience in an analytical development or technical operations role, supporting new product development and commercialization
- Experience with compendial methods for analysis (e.g. KF, elemental impurity testing, and identification by spectroscopy)
- Hands-on manufacturing experience
- Relevant experience in hardware/software/engineering projects
- Strong analytical abilities, and high proficiency creating in Microsoft Excel
- Proven ability to manage complex projects or engineering services for a large office or pharmaceutical facility
- Establish strong working relationships with stakeholders
10
Experience For Technical Operations Manager Networks & IPT Resume
- Experience in technical operations engineering
- BS/MS with 7+ years or Ph.D. with 4+ years of relevant pharmaceutical experience
- Experience with small-molecule drug substance IPC, release and stability methods
- Experience with chromatography methods such as HPLC, GC, and other common analytical techniques used in pharmaceutical analysis
- Background and knowledge of process chemistry, in support of process development and process validation
- Significant experience leading Field Engineering or Service teams
- Experience interfacing with both internal and external customers in finding value added solutions to improvement opportunities
List of Typical Skills For a Technical Operations Manager Resume
1
Skills For Senior Technical Operations Manager Resume
- Proven effective communication skills, verbal and written
- Strong computer skills (Excel, PowerPoint, Word, Oracle)
- Demonstrated professional communication skills (both verbal and written)
- Strong Customer negotiation and leadership skills
- Excellent PC skills, preferably Microsoft Word and Excel
- Generalist network skillset including Cisco routing, switching
2
Skills For Area Technical Operations Manager for Home Therapies Resume
- Solid skill set of identifying, documenting and justifying enhancements to improve productivity and labor costs
- Provides technical assistance in identifying, evaluating and developing methods and procedures that are efficient, effective and meet good business practice
- Foster an environment of continuous learning which builds excellence in DevOps/engineering skillsets
- Evaluate the technical skills and abilities of the site Operations teams, provide recommendations, and support in the development of training programs
- Continually update skills on new technologies and processes, either on the job or through formal training
3
Skills For Area Technical Operations Manager Resume
- Solid experience documenting project and production support life cycle projects and tasks
- Communicate effectively and excel in tasks that involve conflict management, diplomacy, and decision-making
- Effectively synthesize issues or incidents affecting operations to both management and customers
- Effectively take command and control during urgent, high business impact situations
- Experience working with global teams, highly collaborative, excellent written and verbal communicator
- Problem solving techniques & skills
4
Skills For Trim & Chassis Technical Operations Manager Resume
- Computer skills: Used to working with e.g. AutoCAD, SAP or other ERP systems; advanced use and command of MS Office
- COMMUNICATION SKILLS Requires knowledge of all applicable rules laws, codes, regulations and ordinances in performing data/communications and MEP projects
- Ensure staff members are effectively performing all responsibilities as outlined in job description
- Proficient in basic Microsoft Office applications (e.g. Microsoft Project) and technical writing skills
- Represent FM needs and priorities into WREF budgeting priorities and Tower service specifications
- Learn new technology quickly and implement effectively
- Analytical skills and ability to look beyond the problems to locate the root cause
5
Skills For Technical Operations Manager, Argentina Resume
- People development and people management skills
- Prior supervisory experience required
- Demonstrated financial and business management experience
- · Advanced Excel skills
- Process Development experience in solid oral dosage forms and a sound understanding of the pharmaceutical development process
6
Skills For Technical Operations Manager, Japac Resume
- Advanced computer skills required; including Word, Excel, PowerPoint, etc.
- Proven experience working cross-functionally
- Technical knowledge and skills across multiple process, materials, engineering technologies, and manufacturing techniques are required
- Experience or proven ability to learn technical file specifications
- Strategic, analytical and problem solving skills with an ability to use data to drive recommendations
7
Skills For Technical Operations Manager, Chile Resume
- High level previous team leadership and management skills in an ICT environment
- MBA or Financial skills
- Demonstrated strong leadership capability to coach and lead a team
- Define staffing requirements and team member technical skills needed for the program
- Sharing technical trends and knowledge with the group and upskilling/training of Ad Ops on new systems and techniques
- Experience coordinating, planning, and maintaining technology projects including initiatives in web, mobile, and research
- Solid understanding of international consumer expectations regarding audio and video assets, captioning and dubbing in the markets Netflix serves
- Experience hiring, supervising, coaching and performance management required
8
Skills For Quality Technical Operations Manager, Qeosh Resume
- Experience leading technical operations, and leading and motivating a diverse, technical workforce
- Experience implementing process improvements, incident management, change management, KPI reporting and adhering to SLA’s
- Experience in popular scripting languages/tools (OS scripting such as Windows Batch and Unix/Linux, WebLogic Scripting Tool (WLST), Jython/Python, Perl)
- Experience with Linux, Apache, DNS, monitoring, load-balancing, and caching
- Optical networking, Product Design, Semiconductor design, Photonic chip design, Optical packaging, and chip packaging experience
- Experience in operations and manufacturing, including knowledge of KO System & Supply Chain
- Operational experience, including working across a broad section of IT services
9
Skills For Upstream Energy Technical Operations Manager Resume
- Experience spanning several technical disciplines, capabilities, services, technologies, domains or systems, including
- Experience with leading and providing day-to-day direction to a team of analysts
- Hardware product development experience in one or more of the following engineering domains
- Experience managing and implementing enterprise class applications and systems
- Experience with managing projects involving application evaluation, implementation and upgrades
- Experience implementing and managing incident response team
- Experience implementing and managing security incident response team
- Experience in planning and leading release deployments in 2 weeks cycles
10
Skills For Technical Operations Manager Networks & IPT Resume
- Experience building and managing multi-site and timezone based teams
- 10+yrs experience of increasing responsibility in a technical support or technical customer-facing role
- Experience in working with or supporting production, test, and development environments for medium to large data centers
- Experience in installing and configuring application servers and database servers
- Experience working with Support, Marketing and Sales professionals
- Experience managing multiple teams including software quality and operation focused teams
- Production targets are ensured through effective production planning and scheduling of works orders, manpower, used hulks and material
- Set priorities and oversee the collaboration between operations, production planning, quality, purchasing and HR to positively affect operational efficiency
List of Typical Responsibilities For a Technical Operations Manager Resume
1
Responsibilities For Senior Technical Operations Manager Resume
- Works across several schools and manages priorities effectively
- Good relationship management skills with a dedicated and positive attitude
- Possess effective conflict resolution and negotiation skills (both customer and technician conflict)
- Experience with Tandem batch processing, including submitting jobs and validating data
- Proven and hands on experience conceptualizing, designing, implementing and managing new projects and operational processes, ideally in a compressed timeframe
2
Responsibilities For Area Technical Operations Manager for Home Therapies Resume
- Well-developed people management skills and able to motivate the team and solve conflicts; customer-oriented mindset
- Communicating effectively through briefings, technical and operational reports and presentations
- Demonstrated experience as development professional in planning, implementing, monitoring and evaluating programs and managing pool of technical support
- Experienced PC User, familiar with MS Office, email, Internet is important. Navision procurement system experience is desirable
- Employees demonstrate high levels of engagement through effective day to day leadership by the line manager
- Effective leadership behaviours clearly demonstrated and championed
- Engage and embrace a strong, consistent and proven hand-over as part of the project closure process
- Competences and Skills Required
3
Responsibilities For Area Technical Operations Manager Resume
- Exceptional interpersonal & communication skills (written and verbal)
- Effectively collaborate and negotiate, while maintaining positive relationships with team members, internal partners, clients, and third-party partners
- Intermediate to advanced Excel skills, interest in SQL
- Strong background implementing lean manufacturing concepts including, implementing principles into manufacturing processes
- Experience in developing and scaling engineered particle dosage forms utilizing spray drying
- Experience supporting development activities and trouble-shooting manufacturing issues using various analytical techniques
- Managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams
- Experience overseeing staff (facility, equipment maintenance, production) and managing machining centers in a production facility
- Collaborate with sales, marketing and customer support in shaping growth agenda and related plans and priorities
4
Responsibilities For Trim & Chassis Technical Operations Manager Resume
- Diverse supply chain experience in planning, sourcing, logistics, or process control desired
- 7+yrs experience of increasing responsibility in a technical support or technical customer-facing role
- Professional experience with 5+ years in an operations management role
- Ensure staff members understand day-to-day project priorities, level of effort, and deadlines
- Prioritise and respond to change proposals from both business and customers
- Demonstrated code of ethics and professional responsibility
- Experience of contract and supplier management
5
Responsibilities For Technical Operations Manager, Argentina Resume
- Hands-on experience with managing Global Fund grants considered an advantage
- Exercise independent judgment, and a high-level of analytical skill, in solving non-routine technical, administrative, and managerial problems
- Ph.D. in relevant discipline and 4+ years of direct work experience, or
- MS in relevant discipline and 6+ years of direct work experience, or
- BS in relevant discipline and 7+ years of direct work experience
- Proven ability to lead and manage a fundamental part of an isolated and successful business
6
Responsibilities For Technical Operations Manager, Japac Resume
- Direct experience of working with Engineering teams
- Experience in cloud hosting and deployment and automation/configuration management
- BA/BS or 8 years of experience in automotive repair/testing or equivalent in a similar field
- Technical management experience in leading small to medium sized teams of 5-50 people
- Excellent working knowledge of Aspera and other secure file transfer networks and platforms
- Experience in either development, quality or operations field
- Experience with Kubernetes, docker or similar
- Ensures that the maintenance and or remedial works of assets are maintained in a cost effective manner
7
Responsibilities For Technical Operations Manager, Chile Resume
- Min 5 years experience in management/ execution of Field Service for Electrical Power Distribution Equipment
- Experience in industrial environment and service business
- Strong assertiveness for realization and implementation in the team work
- Employee talents, experience and interests are well matched to their job requirements
- A good communicator both written and oral who can easily adapt style to influence or persuade where necessary
8
Responsibilities For Quality Technical Operations Manager, Qeosh Resume
- Previous experience/ Qualifications / Certifications / Licences required
- Team and Operational Management experience
- Previous experience in 3PL operations
- Prepare for future growth through hiring and developing skilled technicians
- Provide 1st line support to a 70 strong globally dispersed License Compliance team
- Responds to field questions and validates phone home data and tamper codes
- Validates customer’s license files and compares to the SAP vaulted version as issued
9
Responsibilities For Upstream Energy Technical Operations Manager Resume
- Record all repair work through excellent documentation practices
- Previous experience from leading a team and projects
- Have experience of working with ITIL
- At least 2 years of experience managing an IT operations team
- Ensure capacity planning, scalability and maximum system availability are set as priorities
- Resolving issues from the Sales and Ops teams to look into discrepancies, tracking issues, new tracking technologies
- Liaising with Sales, Clients and Agencies to keep ahead of all cutting-edge technical developments
- Carrying our inspections and producing reports
- Managing vendors at a tactical level
10
Responsibilities For Technical Operations Manager Networks & IPT Resume
- Working with the Adtech Development team to own improvements to critical metrics such as revenue and latency
- Understanding of basic website technologies such as CSS, HTML, Cookies, Google Tag Manager
- Checking the integrity of all incoming and outgoing video and audio signals and monitoring the performance of operational systems
- Working knowledge in designing workflows and managing projects in Service Now
- Ensuring policies and procedures covering the employment and ongoing management of people are understood, properly observed and applied
- Moving and organising data within the Production and Distribution networks, file permissions, and archiving content
- Managing and maintaining timely on-site and off-site backups of all control system software
- Maintaining control system documentation including drawings, and operations and maintenance manuals
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