Technical Engagement Resume Sample
Quinton McClure
276 Nyah Pine,
Houston,
TX
+1 (555) 170 4630
Work Experience
Technical Engagement Manager
05/2017
-
PRESENT
San Francisco, CA
- Provide a holistic view of a client’s overall program/project portfolio to the client organization and all stakeholders; communication of portfolio changes, solution maps, and performance review. Define program governance outlining roles/responsibilities, decision rights, and clearly defined escalation path
- Proactively communicate the program’s progress on an on-going basis, ensuring transparency throughout program/project lifecycle
- Support Seller’s technical integration as a Subject Matter Expert
- Gathering facts about Seller issues based on metrics and feedback and drive solutions through bug reporting, feature requests, or process changes; set priorities and develop strategic roadmaps
- Identifying areas for operational improvement and driving changes to improve the Selling Experience
- Working with internal partners to build consensus around automation solutions and drive the voice of the Seller into all activities impacting and relating to Seller success
- Create reports and clearly communicate data-driven ideas to all stakeholders (internal and external), including senior management
- Engages with BDM’s and account teams in consultative role during pre-sales
- Provide feedback to Product Management based on learning’s from Partner/Customer experience
Technical Engagement
05/2010
-
11/2016
Los Angeles, CA
- Work with customers and Accuity’s PSG team in creating solution proposals and project plans
- Be responsible for clients’ understanding of PSG project process, client on-boarding, project closure and hand over to Business Support Group
- Responsible and Accountable for delivering the Infrastructure Audit Report, offering a health review of the entirety of the customer’s infrastructure. It provides a dashboard of the CIs and a snapshot of performance
- Drive Process improvements across IT Operations’ functions
- Gain an understanding of the business unit’s individualized needs, in order to direct them to the appropriate product or service
- Keep IT Operations’ and customer senior leadership abreast of ongoing Major Incident status where appropriate
- Responsible for delivering the Infrastructure Audit Report, offering a health review of the entirety of the customer’s infrastructure. It provides a dashboard of the CIs and a snapshot of performance and drives mitigation actions revealed by the report
Technical Engagement Management
03/2004
-
02/2010
Chicago, IL
- Inform process improvements across IT Operations’ functions
- Participate in Operating Committee IS Estimates and Statement of Work preparation
- Coordinate and attend new client process and workflow discovery sessions
- Establish Training sessions and schedule for both client attendees and Fiserv trainers
- Coordinate data pre-mapping and mapping sessions with the client
- Schedule and coordinate the resources required for Validation sessions and MOCK activities
- Prepare the client and project team for User Acceptance Testing (UAT)
Education
University of Phoenix - Colorado Campus
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong networking skills at all levels, including written and verbal English and German
- Excel experience: complex formula and data presentation skills required
- Outstanding verbal and written communication skills, with the ability to explain complex information to partners in a clear and concise manner
- Quickly prioritizing and resolving competing demands
- Experience collaborating with support, development, engineering, and quality assurance teams
- Experience leading technical and non-technical teams
- Strong record in managing client / customer engagement
How to write Technical Engagement Resume
Technical Engagement role is responsible for travel, software, finance, training, integration, database, architecture, design, research, health.
To write great resume for technical engagement job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Engagement Resume
The section contact information is important in your technical engagement resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Engagement Resume
The section work experience is an essential part of your technical engagement resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical engagement responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical engagement position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Engagement resume experience can include:
- Experience of deploying FireEye kit or technical background with networking
- Work with the Customer facing (SaaS) and R&D Bu Product teams to understand their road map, priorities and future plans
- Acting as primary escalation point for all matters involving Service Delivery Operations when assistance is needed to negotiate and close major opportunities
- Attending and leading formal cross-functional technical review meetings to discuss any non-standard aspects of the requirements or proposed solutions
- Communicating within Operations, ensuring Leaders are aware of commitments, non-standard solution designs and Sales pipeline
- Converting extracted data to standard Guide Wire database structure
Education on a Technical Engagement Resume
Make sure to make education a priority on your technical engagement resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical engagement experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Engagement Resume
When listing skills on your technical engagement resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical engagement skills:
- Experience with Linux, preferably a Red Hat variant (RHEL, CentOS, Fedora) including installation, configuration, upgrade, and maintenance experience
- Identify technical skills and resources required to successfully execute the project and lead the acquisition of talent in line with the project’s plan
- Converged Cloud EE /Openstack knowledge & experience
- Experience of relationship sales & from ICT industry
- Experience with strategic account management operational customer service
- Experience in a technical field or equivalent education
List of Typical Experience For a Technical Engagement Resume
1
Experience For Technical Engagement Manager Resume
- Supports LOBs after onboarding as single point of contact for all kind of questions
- Close collaboration with the development team to provide feedback on onboarding
- E2E manage and consult internal line of business how to use Converged Cloud Enterprise Edition
- Close collaboration with the customer engagement management as well as the platform architecture team
List of Typical Skills For a Technical Engagement Resume
1
Skills For Technical Engagement Manager Resume
- Strong written and spoken English
- Business Analysis and report generation experience
- Practical experience with a variety of hardware or software vendors
- Representing SDO leadership in negotiations for major opportunities
- Acting as Operations Subject Matter Expert in negotiations and discussions with clients
2
Skills For BB Technical Engagement Manager Resume
- Bridging the gap between Technical and Sales/Business Teams
- Facilitating infrastructure design and develop cost estimates for non-standard solutions
- Developing and maintain current technical awareness and sophistication
- Contributing to the development and maintenance of internal ETL tools
- Research and provide feedback on upcoming product releases and updates by reviewing pre-launch materials (meeting minutes, documentation, product bulletins)
- Project definition, scoping/sizing, and analysis of technical alternative
- Be willing to create content via blogs, posts, social media, podcasts, or other means to create visibility and networking in the ecosystem
3
Skills For Deep Technical Engagement Engineer on Adas & AD Resume
- Track record of successful internal and external relationship management and driving results
- Manage multiple issues and projects while maintaining a high attention to detail
- Deliver high-quality support to strengthen existing ISV partner relationships
- Deep knowledge in automation, APIs and IaaS
- Outcome oriented and knows how, where and when to push
- Independent yet enjoys teamwork
4
Skills For Client Technical Engagement Specialist Resume
- Product - International o Product Control Office o Product Go-To-Market o Product Technical Engagement o Solutions Architecture o Professional Services o Advisory Services
- · Coordinate with Product Stakeholders to ensure effective collaboration
- Identify business unit stakeholders and understand their business needs, capabilities and priorities
- Gathering information to determine methods for data extraction from and to a variety of data structures
- Attend pre-launch virtual team meetings to represent the International business for product development, support and launch readiness from a technical perspective
- Create and contribute to internal collateral including cheat sheets, battlecards, product bulletins, wikis and presentations for our technical teams and review and contribute to commercial / customer-facing collateral
- Facilitate and produce technically focused product training and assessments by modifying existing collateral and creating new content where required
- Maintain internal sales tools content on a regular basis ensuring product and company information is technically accurate and current
- Carry out regular product briefings with technical stakeholders
5
Skills For Project / Technical Engagement Manager Resume
- Review legal terms and conditions for technical and service accuracy against product and service capabilities
- Carry out workshops with internal stakeholders to review, understand and appraise product feedback
- Represent Product within the International business through technical consultation with various stakeholders
- Coordinate and provide Post Conversion support
- Solicit feedback from the client throughout the project to ensure expectations are met and level set properly (Pulse)
- Providing technical direction and assistance to system application architects and developers in order to establish solutions that solve business problems, and are consistent with Nexidia’s current and long-term architecture, technology stack and compliance requirements
- Establish, maintain and nurture the business unit relationship; Define a communication and collaboration protocol that best suits our customers’ needs
- Demand Management / Engagement model: Work with GSTS teams to Design, build and publish the Demand Management process for GSTS and its customers
6
Skills For Technical Engagement Management Resume
- Demand Management: Capture and help shape customer demand (ex. opportunities); Understand how demand aligns to current (and/or future) business capabilities
- Collaborate with customers to select the opportunities to implement GSTS services based on needs, business value, constraints, etc
- Promote optimization and assessment of the most appropriate solutions within the GSTS teams (business and technical) for the various demands by the business units
- Work with the various GSTS teams, as needed, to help plan the design and delivery of new services and service changes
- Work with all GSTS team to establish Service Catalog and make sure the Service Catalog is up to date
- Work with all GSTS team to establish Service Level Agreements / Service Level Objectives (SLAs / SLOs) with the customer and lead all service performance reviews with the customer and service team
- Intimate knowledge of Technical Enterprise Operations
- Build and manage a prospect pipeline mapped to Red Hat technical adoption and certification campaigns like Containers and OpenShift by Red Hat
- Successfully move prospects to committed partners by working closely with individuals in these organizations and providing assistance online, on phone, and occasionally in person
7
Skills For Technical Engagement Lead-guide Wire Suite Resume
- Develop a project plan and agreement with partner prospects to document the joint opportunities and deliver against metrics and KPI's
- Work within the Red Hat Connect Partner Program to use and improve all operations, process, and systems to make the partner journey and data improved
- Assist partners with information, content, resources, tools, and relationships to increase their stickiness with Red Hat programs and solutions
- Provide valuable feedback internally to product managers, program campaigns, platform teams on wins and losses across the pipeline for the purpose of creating additional value or issue management
- Collaborate across Red Hat program, field, product, marketing, and engineering teams to provide best possible support of accounts as well as clear communication of opportunities and triage of any issues
- Balance of technical and analytical background with some sales and business development experience
- Experience as a support engineer, technical account manager, or solutions architect
8
Skills For Technical Engagement Scoping Manager Resume
- Build a sense of trust with partners and serve as their advocate within Red Hat
- Experience with Linux, preferably a Red Hat variant like Red Hat Enterprise Linux (RHEL), CentOS, or Fedora, including installation, configuration, upgrade, and maintenance experience
- Establish interpersonal relationships with all levels, including business and end-user stakeholders
- Partner with the functional business areas, external customers, and vendors in defining project priorities, scope approach, resource requirements, timing, deliverables, and funding
- Drive technical direction working with architects and developers in order to establish solutions that solve business problems, and are consistent with current and long-term architecture, technology stack and compliance requirements
- Provide consultation and technical advice on data and analytics projects to ensure results meet negotiated customer expectations and adhere to internal standards and strategies
- Set up new engagements internally, creating required technologies
9
Skills For Building Operator Technical Engagement Lead Resume
- Initiate technical deployment and coordinate provisioning of equipment with the client
- Oversee and ensure the quality, timeliness, and value of client deliverables
- Prepare and present accurate Statements of Work (SOW) and estimates
- Maintain a high level of client and team satisfaction
- Be a team player that can gather and rationalize requirements from various teams
10
Skills For Technical Engagement Resume
- Assist with scheduling of consultants to ensure engagements (as allocated by STEM) are staffed appropriately, and coordinate with STEM & EMEA Directors to ensure all consultants are utilized as fully as possible
- Assist STEM in tracking hours consumption and monitoring revenue per engagement
- Coordinate with Consulting Ops to engage international resources as required
- Liaise with clients to ensure engagements are on track and delivering against objectives. Act as single point of contact for nominated engagements
- Group pension scheme
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