Technical Analyst Resume Sample

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Jacques Hammes
16608 Heathcote Rapids,  Phoenix, AZ
+1 (555) 913 6748

Work Experience


Technical Analyst
06/2016 - PRESENT
Los Angeles, CA
  • Knowledge of the technical equipment required for IT servers
  • Understand and apply basic network troubleshooting
  • Install and debug new and/or upgraded software on server platforms
  • Independently troubleshoot software related bugs and/or issues
  • General knowledge of Microsoft SQL administration
  • Maintain high level of support to internal & external customers
  • Good verbal, written & interpersonal communication skills
  • Work under deadline pressures
Technical Analyst
01/2014 - 03/2016
San Francisco, CA
  • Development experience on Windows platforms
  • Proficient in .NET platform, and HTML & Web application development
  • Database experience with MS SQL Server 2008
  • Proficient in MS Access, MS Excel, MS Visual Studio, JavaScript and C#
  • Good understanding of testing fundamentals
  • Good at developing Multi-threaded applications on Windows platforms
  • Experience building and implementing websites
  • Knowledge of supporting software (e.g. systems management and testing tools, database products, telecom protocols and processes (e.g., security, computer operations) would be beneficial. Also, IIS and Windows Server Administration
  • Working directly with the business

Education


Marymount California University
2009 - 2013
Bachelor's Degree in Computer Science

Professional Skills


  • Demonstrate excellent communications skills, including written and oral communication skills, as well as listening and interpretation skills
  • Strong program management and execution skills, coordinating resources and budget, proven skill managing multiple priorities and timelines
  • Technical skills, 25% business skills and 10% management skills
  • Excellent communication skills, Strong organizational skills, and Problem solver
  • Outstanding communication skills and the ability to work in a global team with excellent stakeholder management skills
  • Demonstrated excellent reasoning, analytical, and quantitative skills; strong attention to detail
  • Detail oriented; strong analytical skills and good communication and interpersonal skills

How to write Technical Analyst Resume

Technical Analyst role is responsible for technical, analytical, business, customer, interpersonal, basic, sql, analysis, presentation, organizational.
To write great resume for technical analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technical Analyst Resume

The section contact information is important in your technical analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technical Analyst Resume

The section work experience is an essential part of your technical analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Technical Analyst resume experience can include:

  • Strong database administration skills (DBA certification,)along with experience with SQL scripting, PowerShell script or other coding
  • Excellent organizational skills, attention to detail, multi-tasking, prioritization, decision-making, and interpersonal interactions
  • Work with development team to use your programming skills to support automation opportunities. (Use your skills in scripting language, HTML, .NET, Java)
  • Prototyping skills & experience (e.g., Axure, Balsamiq, Vizio, etc)
  • Demonstrates ability in problem solving and critical thinking skills for framing, analysis, and synthesis of complex issues
  • Strong experience reviewing documentations and analyzing the data. 3. Visio diagram and System mapping experience

Education on a Technical Analyst Resume

Make sure to make education a priority on your technical analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technical Analyst Resume

When listing skills on your technical analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical technical analyst skills:

  • Effective analytical and problem solving skills, excellent math skills
  • Very good written communication skills and solid process mapping, process flow documentation, process analysis, requirements gathering, documentation skills
  • Excellent judgment, organizational skills, and customer interaction skills
  • Relevant experience and demonstrated iSeries skills with experience on at least 2 full product implementation cycles
  • Excellent written and oral communications skills with the ability to deal effectively with team members and others within the organization
  • Proven experience in an analytical role involving strong research and solution design skills in a technology environment

List of Typical Experience For a Technical Analyst Resume

1

Experience For Technical Analyst Resume

  • Demonstrated experience working effectively within a team. Cite examples of motivating co-workers in difficult situations
  • Solid debugging and problem-solving skills; participate in peer code reviews
  • Logical thinking, excellent analytical and problem solving skills
  • Demonstrate basic interviewing, listening, and observational skills used to identify and define business and technical needs
  • Strong OOAD experience and strong working knowledge of mobile development environment
  • Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
  • Superior hands-on analytic skills including very strong MS Excel
  • Demonstrate basic analytical and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepancies
  • Demonstrate basic analytical modeling skills (models that clearly and easily communicate concepts to customers)
2

Experience For Technical Analyst Resume

  • Strong interpersonal and communication skills, building partnerships with teams across organizational boundaries
  • Strong organisational and time management skills, ability to manage multiple tasks
  • Understanding of Database and SQL skills are required
  • Effectively lead the user groups through requirements gathering sessions, eliciting requirements and ensuring a comprehensive understanding of business needs
  • Demonstrated experience setting goals and successfully implementing and achieving goals. Cite examples of seeking to improve business and technical processes
  • Experience in planning and prioritising to achieve and consistently meet deadlines
3

Experience For Technical Analyst Resume

  • Proven experience with designing and implementing records management solutions
  • Advanced technical troubleshooting, problem solving, and analytical skills
  • A demonstrated successful track record of delivering projects of medium or above priority and risk is required
  • Previous eDiscovery experience or previous experience working with sensitive, confidential Data
  • Good/Solid understanding of business need in core insurance industry and systems
  • Interact effectively with a variety of contacts/relationships, including senior-level managers and technical SMEs
4

Experience For Technical Analyst Resume

  • In-depth data and problem analysis skills using industry-standard means and tools
  • Demonstrated knowledge and experience in the design, configuration, testing, implementation, and support of highly available enterprise applications
  • Strong experience of working in an ITIL service environment, particularly incident problem change, configuration management and release and deployment
  • Relationship management skills. Communicating with business teams and service managers
  • Strategic thinker with superior problem-solving skills
  • Demonstrated adaptability when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change. Cite examples
  • Demonstrated incident management experience in a large-scale, multi-platform environment, supporting 24x7 operations
5

Experience For Technical Analyst Resume

  • Have prior software development experience and understand common software development practices
  • Communicate effectively both orally and in writing and show organizational expertise
  • Managing code releases including raising changes, ensuring appropriate testing has been completed and evidence gathered, and running live deployment audios
  • Building effective working relationships with a variety of infrastructure and application teams to ensure that the technology meets end customer requirements
  • Dealing with not only technically complex issues, but with politically charged situations requiring a high level of customer skill
6

Experience For Technical Analyst Resume

  • Understanding of, and experience with the Software Development Life Cycle (SDLC)
  • Experience working in production environments, identifying and deploying solutions, and communicating directly with client stakeholders
  • Experience transforming, deploying, and maintaining IT processes that align with ITIL best practices, and supporting ITSM solutions
  • A demonstrated track record of successfully developing and executing testing
  • Excited about technology and its impact, keeping abreast of industry trends and learning and adapting skill set quickly and accordingly
  • Ideally having experience with customer facing applications in banking and financial domain
  • Remove impediments and bring clarity to requirements enabling a more effective development team
7

Experience For Technical Analyst Resume

  • Experience working within a large Financial / Investment Banking environment (beneficial)
  • Proven track record for developing and implementing successful strategies for organizational leaders and IT groups
  • Learn, understand, and apply Standard Operating Procedures (SOPs) and Current Good Manufacturing Practices (cGMP)
  • Knowledge and change experience of a Core Banking domain preferable and working to tight deadlines in a fast paced environment
  • Prioritise work and make key decision when the called up, Dedicated attitude to work, leaving no stone unturned when capturing requirement
8

Experience For Technical Analyst Resume

  • Perform unit and quality assurance testing for OnBase components prior to being turned over to the business
  • Experience and interest in internal and external communications, partnership development, and organizing team building activities
  • Experience writing detailed plans and reports and creating project deliverables
  • Passion for technical innovation including providing a superior customer experience
  • Experience of improving and simplifying operational processes via automation
  • Experience working on the design, development, and testing of a business application
  • Good understanding of performance monitoring tools and enhancements
  • Experience with creating compelling Business Cases
9

Experience For Technical Analyst Resume

  • Experience using any testing software such as Jira, Quality Center
  • Experience in Excel, Word and other Microsoft Office products, with an aptitude for picking up other computer programs, including databases
  • Experience creating filters using JQL in JIRA
  • Ensure effective issue resolution by coordinating activities with other cross-functional JDA teams such as Product Development, Consulting Services, and Cloud
  • Have a good understanding of the software development lifecycle
  • Experience with various business process and system modeling tools such as: Data
  • Data requirements gathering experience
  • Excellent Knowledge of Windows 2007 Operating System
10

Experience For Technical Analyst Resume

  • Experience of working closely within a team
  • Experience with Power shell scripting (beneficial)
  • Problem solving experience within an IT environment (beneficial)
  • Experience dealing with large volumes of data (beneficial)
  • Experience using Mass Storage Devices (beneficial)
  • Previous experience dealing with internal and external customers (beneficial)
  • Experience with Client-side browser development using jQuery, Knockout, or AngularJS; emphasis on Single Page Applications (SPA)

List of Typical Skills For a Technical Analyst Resume

1

Skills For Technical Analyst Resume

  • Strong interpersonal, written and verbal communication skills. Solid analytical, negotiation and problem-solving skills
  • Solid public speaking and presentation skills. Demonstrate basic facilitation skills with the ability to drive toward common solutions
  • Good prioritization and time management skillsMust be willing to work diligently to meet project deadlines
  • Excellent task management and prioritization skills
  • Good time management skills with the ability to self-manage support/issue priorities
  • Good English skills – in speaking, listening and writing
  • Strong Database Management skills including database development, management and job scheduling required
  • Solid organization skills including attention to detail and multi-tasking
  • Excellent problem solving skills; high learning agility and curiosity
2

Skills For Technical Analyst Resume

  • Intermediate accounting experience. Prior work experience auditing timecards and labor hour reports
  • Proficient PC skills including spreadsheets, word processors, and report writers and with a good working knowledge of software developments tools
  • Strong analysis skills (i.e., reviewing data logs, creating pivot tables, etc.)
  • Excellent technical writing skills (technical specifications, incident reports, etc.)
  • Excellent written and verbal communication skills including Office Excel and PowerPoint
  • Has strong consulting and analytical skills
  • Excellent technical skills including Word, Outlook, Excel, Access and MS Project
  • Proven skills in working in all aspects of a mainframe/communications environment
  • Good Communication skills, client interaction ability
3

Skills For Technical Analyst Resume

  • Process flow and business analysis skills need to be very strong
  • Project management skills and experience highly valued
  • Strong problem-solving, analysis and development skills
  • Effective and concise, communicate skills (both written and oral.)
  • Fast learner, rigorous, creative, with good communication skills and a proactive attitude
  • Good in Communication Skills in Japanese and English ( TOEIC Score 800 level )
  • Very good verbal & written English communication skills
4

Skills For Technical Analyst Resume

  • Some development background, with skills of business analysis, and a strong passion to find quick and scalable solutions for business needs
  • Technical skills in Mainframe technology, including CICS, Web Services, VSAM, DB2, COBOL, file handling, JCL, batch scheduling and monitoring
  • Demonstrated experience administering SQLServer 2008 and above including SQL scripting
  • Communicate effectively orally and in writing, including making presentations to groups of people
  • Creative, analytical, thorough understanding and briefing skills
  • Possess analytical, and problem-solving skills capable of quickly adapting to new technologies
  • Proven experience in business and technical requirements analysis, elicitation, modeling, and verification using waterfall and agile methodologies
  • Good Shipping /Logistics domain knowledge or alternately a good understanding of the Service Industry
5

Skills For Technical Analyst Resume

  • Project Management skills include requirements gathering, project strategy, development plans, technical code review, data migration and unit testing
  • Citrix ICA client experience and a good working knowledge of Microsoft BackOffice products
  • Accurate keyboarding skills of 55+ wpm
  • Solid experience working in IT
  • Basic Programming skills IE: Java, PHP, Node.js
  • Solid experience and track record leading work teams and mission critical efforts in a matrix environment
  • Strong Excel capabilities either through training or experience
  • Knowledge of Microsoft Office Applications including Excel and Access skills
6

Skills For Technical Analyst Resume

  • Knowledge of Microsoft Office Applications including expert Excel and Access skills
  • Demonstrated experience supporting Business and Process Control environments
  • Demonstrated experience with developing cross system information flows and conceptual data models across a commercial organization
  • Demonstrate good knowledge of the assigned information technology platform and ability to convey that understanding to others in work teams on projects
  • Confidence, but not arrogance, with the ability to communicate effectively both verbally and in writing to all levels of staff and management
7

Skills For Technical Analyst Resume

  • Rapidly absorb information and learn new skills
  • Analytical Skills: Gap analysis, Research, Data Review, Process Modelling, Technical Integration, Risk Assessment, Documentation
  • Communication Skills: Client relationship management, Collaboration, Conflict resolution, Negotiation, Facilitate Meetings / Follow-ups
  • Prior experience working with non-technical end users
  • Proven experience in leading analysis of alternatives
  • Effectively adapt to rapidly changing business needs and leverage technology in support of the needs
  • Prior experience in help desk support, field support, application support, technical administration
  • Has good hands on experience of SQL,MS-Excel and ability to analyze, study, correlate and verify the results functionally
8

Skills For Technical Analyst Resume

  • Strong experience in ETL development and implementation
  • Prioritize workload and to exercise good judgement
  • Exhibit strong technical and analytical skill and ability to take initiatives
  • Previous experience of IT Operations experience with responsibility for escalation and communication
  • Effective and accurate solutions in good turnaround time
  • Having good knowledge of Databases, SQL/PLSQL, Java, Unix, Batch scripting and Citrix XenApp
  • Working experience creating use cases, user stories, business requirements specifications, functional
  • Understanding and experience in mapping data between various software systems
9

Skills For Technical Analyst Resume

  • Having extensive knowledge and experience with Microsoft Office, specifically Excel and Access in regards to data manipulation, reporting and presentation
  • Working experience and technically competent with
  • Experience comprehending, interpreting, and applying policies; continually adjusting in a dynamic environment; and working as a member of a team
  • Possesses solid working knowledge of Business Intelligence concepts (e.g. spreadsheets, reporting, querying software, OLAP, dashboards and data mining)
  • Experience in implementing and administering of centralised database monitoring and alerting tool
  • Experience with documenting complex process flows’ using VISIO or similar tools, running JAD sessions and creating requirement traceability metrics
  • Multi-year experience improving SAP processes across product engineering groups and implementing / supporting these enhancements
  • Strong English; speaking, listening and writing
  • Demonstrated ability to be a subject matter expert supporting, maintaining, and administering complex applications
10

Skills For Technical Analyst Resume

  • Experience with collecting, manipulating and analyzing data
  • Experience with data acquisition, data storing, data aggregation, data pre-processing, data querying
  • Taff planning, budgeting, and forecasting experience required in a contact center environment required
  • Excellent understanding of Release Implementation process during life cycle of project bringing innovative solutions to the table
  • Demonstrable years of experience with SQL programming, data modelling, performance monitoring, optimization and schema design
  • Experience in building, integrating and managing JIRA at an enterprise scrum level
  • Demonstrate SAP expertise in diagnosing and permanently resolving current ongoing end-user issues

List of Typical Responsibilities For a Technical Analyst Resume

1

Responsibilities For Technical Analyst Resume

  • Strong analytics skills – strong Excel skills
  • Skills:SQL, business process analysis skills and tools, communications skills
  • Strong verbal communication skills with the ability to communicate effectively with a wide range of people at all levels
  • Experience with production application support with Unix (Strong) , windows (Strong) , SQL/PSSQL (Strong) with 9+ years of experience
  • Prior experience creating ad hoc and customized reports or prior experience in a computer programming environment
  • Demonstrate strong communication (oral and written) skills
2

Responsibilities For Technical Analyst Resume

  • Proven organization and time management skills (ability to prioritize workload and meet deadlines)
  • Strong computer hardware (digital scanner) and software skills, especially experience using MS Office products
  • Strong verbal and written communication skills with an ability to present/facilitate effective training sessions
  • Experience with SQL (error investigation) Strong skills
  • Strong sensitivity to customers’ needs and problems. Ability to work under pressure while maintaining friendly professionalism. De-escalation soft-skills
  • Strong Excel Skills – Vlookup, Pivot Tables, Data Import
  • Able to establish test plans and design effective test casesood verbal and written communication skills in English
  • Strong analytical skills with the ability to apply critical thinking
3

Responsibilities For Technical Analyst Resume

  • Strong SQL skills to analyse existing data and identify gaps/data quality issues
  • Strong Electrical circuit analysis skills
  • Strong listening and communication skills, team spirit and network leadership
  • Excellent SQL Server, MS Access, MS SQL MS Excel and other query skills required
  • Strong verbal and written communication skills including a customer service orientation
  • Good skills in oral and written communications
  • Proven skills in Adobe Suite, Autodesk products, Imaginit and Microsoft Office
  • Able to understand the business of the assigned customer/area and the related information needs to effectively operate
  • Develops CSRs to be more effective in their knowledge of the products and Customer soft skills so as to increase RCA level
4

Responsibilities For Technical Analyst Resume

  • Strong analytical skills with the ability to ensure adherence to concepts and theories for various projects
  • Strong financial, statistical and analytical skills
  • Excellent PC and MS Office skills, especially MS Excel, V-Lookups and macros
  • Excellent client interaction skills both in a formal meeting environment as well as in informal one-on-one meetings
  • Strong analytical skills with the ability to analyst XML/EDI/BAI files
  • Project management skills in IT projects with solid SDLC practices
5

Responsibilities For Technical Analyst Resume

  • Excellent change management skills and ability to persevere in uncertainty
  • Outstanding communication skills – both written and oral
  • Strong experience using Windows 10, Mac OS, iOS, Android, Windows Server 2012-16
  • Strong Technical Troubleshooting Experience
  • Proven experience delivering system integrations for HR and Payroll
6

Responsibilities For Technical Analyst Resume

  • Strong experience within an Information Technology (IT) environment
  • Strong Microsoft tools experience – Word, Excel, PowerPoint, Visio
  • Analytical and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepancies
  • Basic analytical modeling skills (models that clearly and easily communicate concepts to customers)
  • Communicate effectively with Project Manager/project members to ensure accurate and timely implementation of project
7

Responsibilities For Technical Analyst Resume

  • Software Testing skills - ability to write test strategies, test plans, test scenarios/scripts and execute them
  • Enhance personal skillsets, tools, technologies, business knowledge, certifications, etc
  • Work effectively as a team member, across project teams, and independently
  • Technical writing skills for
  • A good level of experience in ETL and performance tuning and optimization
  • Demonstrated experience in the use of SDLC to deliver mission-critical software on-schedule, within budget and with high quality
  • One to two years of data mapping experience or equivalent educational experience
8

Responsibilities For Technical Analyst Resume

  • Proven project management experience required in a process and change management environment
  • Strong VBA Macro experience in Excel
  • Attention to detail and thorough proofreading skills
  • Experience with SQL Server Integration Services (SSIS) [1 years’ experience]
  • Prior experience as a Salesforce administrator highly desirable
  • Experience of technical support experience with ACD/PBX, adjuncts and interfaces in a multi-site call center environment
  • Effectively communicates concepts, systems and procedures in a training environment
  • Report writing and technical documentation skills
  • Experience working as a business or data analyst or equivalent work experience
9

Responsibilities For Technical Analyst Resume

  • Effectively and efficiently managing the day to day support
  • Prior experience in the retail industry, specifically in the field of Category Management or use / implementation of planograms
  • Prior experience with large and complex organizations and Oracle based Enterprise Resource Planning Systems
  • Prior deployment experience
  • Experience in computer & network validation is an advantage
  • Effectively develop people
  • Coordinate effectively with global support organization and other teams to achieve stated objectives with JDA’s Service Level Agreement
  • Advance MS office skills forExcel, Word, PowerPoint, InfoPath Designer etc
  • Effectively interact and build a favorable business relationship with PepsiCo IT
10

Responsibilities For Technical Analyst Resume

  • Loves to learn, takes every opportunity they’re given to develop knowledge and skills
  • Negotiate effectively to secure business alignment
  • Proven work experience as hands-on analyst in infrastructure, database or business
  • Knowledge of bank products, policy, procedures and systems. Experience on Java Application support Skill
  • Good experience to analyse unix/windows and java logs analysis
  • Effectively convert Business requirements to Systems' requirements
  • Customer liaison skills
  • Proven experience of end to end software development lifecycle
  • Working experience in delivering software products

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