Technical Account Resume Sample

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Work Experience


Technical Account Specialist
07/2017 - PRESENT
Dallas, TX
  • Customize apps for VHX clients and deploy them in app stores
  • Troubleshoot apps and escalate with the product team as needed
  • Onboard, support, and help teach clients how to use VHX
  • Work closely with Product, Engineering, and Sales teams as the voice of the customer and to improve internal processes
  • Help manage and organize assets for each app across all app stores
  • Assist with new feature go-to-market and adoption via training, documentation review, and client outreach
  • Articulate complex topics to variable audiences is required
  • Establish a long term and sustainable relationship with the assigned accounts by aligning ANSYS’ solutions with the client’s key business initiatives; the TAM is viewed by the customer as their Single Point of contact for all technical activities
  • Works with Enterprise Account Management (EAM) and leads a team of Technical Account Managers (TAMs) to leverage proper technical resources to assist in the effort to expand the ANSYS footprint, identify areas of opportunity across the portfolio of accounts to displace competition, add products, add users and expand globally and create programs to execute on these opportunities
Technical Account Analyst
06/2013 - 03/2017
Chicago, IL
  • Builds a culture of Customer Excellence and continuously improves quality and efficiency of the regional Technical Account Managers; create processes and procedures that monitor and improve effectivity and efficiency; establish continuous learning framework to facilitate growth of the Technical Account Managers and provide situation coaching as needed
  • Demonstrated understanding of ANSYS products, technology and how these tools are used by our customers
  • Understand, represent and effectively communicate all technical activities associated with the account across all physics and product lines
  • Demonstrated ability to lead and/or influence a cross functional team in a highly complex environment
  • Demonstrated ability to foster collaboration and coordination with personnel distributed across multiple global sites
  • Demonstrated ability to engage with customer executives on business and engineering initiatives to discover and establish alignment and value proposition from ANSYS
  • Strong application, technical and business expertise preferably relating to Health Care Payer business processes, data management and compliance
Technical Account Engineer
02/2009 - 03/2013
New York, NY
  • Knowledge of the product development and delivery process
  • Willingness to travel: 50% to 75% of the time
  • Provide user account maintenance (add/delete/update) service for client
  • Serves as project coordinator for program scheduling and fulfillment
  • Conducts final quality analysis on projects, reviewing accuracy of output
  • Support implementation and testing of automation and process improvements
  • Good ability to work independently and in a team environment

Education


Fairleigh Dickinson University - Metropolitan Campus
2005 - 2009
Engineer's Degree in Computer Science

Professional Skills


  • Strong problem solving, analytical skills, verbal and written communication skills, excellent telephone and customer skills and maintain a sense of ownership
  • Extremely results-driven with excellent organizational skills, ability to effectively prioritize tasks and work to stretch goals
  • Can demonstrate communication skills (oral/written) and presentation skills
  • Strong client focus with excellent active listening skills
  • Strong analytical skills regarding technical and project management issues - Understanding of sales process
  • Strong interpersonal communication skills, including technical writing abilities required
  • Excellent interpersonal, planning, organizing, communication, and analytical skills

How to write Technical Account Resume

Technical Account role is responsible for presentation, technical, interpersonal, customer, technology, training, negotiation, analytical, english, software.
To write great resume for technical account job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Technical Account Resume

The section contact information is important in your technical account resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Technical Account Resume

The section work experience is an essential part of your technical account resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical account responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical account position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Technical Account resume experience can include:

  • Strong attention to detail and excellent organizational skills and analytical skills essential
  • Good communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Proven communication skills (oral/written) and presentation skills
  • High energy levels and a strong team player with strong interpersonal skills and ability to manage teams outside of their expertise
  • Excellent communication, writing, presentation and interpersonal skills

Education on a Technical Account Resume

Make sure to make education a priority on your technical account resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical account experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Technical Account Resume

When listing skills on your technical account resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical technical account skills:

  • Advanced organizing and planning skills to effectively manage large teams
  • Strong technical skills, specifically in Datacenter platforms, operating systems, desktop deployment,
  • Strong technical skills, specifically in windows/linux, networking, storage and/or technical architecture
  • Effectively operate with high energy and flexibility in a fast-paced, often autonomous, constantly evolving team environment
  • Effectively balances time, quality and cost constraints to achieve effective outcomes
  • Excellent communication, presentation, organization, and influencing skills

List of Typical Experience For a Technical Account Resume

1

Experience For Technical Account Specialist Resume

  • Excellent organizational, record keeping and inventory skills required
  • Prior experience in a technical support, customer success, development, engineering, or quality assurance organization
  • Develops coverage knowledge and policy-checking skills
  • Prior experience in a technical support, customer success, development, engineering, or quality assurance (QA) organization
  • Good experience with storage benchmark products, comparison of VM’s running on different storage platforms
  • Solid understanding of Veritas product portfolio and technology experience
  • Development-level experience analyzing and debugging application issues at the language level (code development, code review, stack traces, etc.)
2

Experience For Global Technical Account Manager Resume

  • Linux or UNIX system administration experience; preferably in a sys-admin, solution architect, or consulting or professional services role
  • Good understanding of software development life cycle and change management methodologies
  • Familiar with OTM product, has at least 8 years OMT implementing experiences
  • Experience in working with IGSI or similar GSI around joint solution creation & delivery
  • Experience in relevant area
3

Experience For Platform Technical Account Manager Resume

  • Experience in public practice (‘Big 4’ or mid-tier)or senior manager from audit firm
  • Experience with client side web technologies, HTML, CSS, Flash, and JavaScript
  • Experience with SQL, XML, HTTP protocols and one object-oriented language
  • DoubleClick advertiser experience essential
  • Understanding of the concepts of Virtualization and Cloud Computing
  • Facilitating and training
  • Managing sensitive production issues/defects through to resolution
4

Experience For Associate Technical Account Manager Resume

  • Understanding of Micros product offerings essential,
  • Understanding of hyper-converged infrastructure
  • Understanding of vROPS and Log Insight
  • Training new employees (TAS/ FSE Hybrid and other department’s new employees )
  • Holding regular governance sessions with all levels of leadership, both internally and externally
  • Understating of the use of virtual web application firewalls and how technology is used to protect hosted clients from attacks
  • Understanding of platforms to perform technical qualification of client’s environment in terms of integrations and analytic capabilities
  • Logical thinking and ability to determine overall picture aiding in making decisions and solving problems
5

Experience For Technical Account Analyst Resume

  • Basic understanding of the US banking, lending, and credit industries
  • Assists Sales Professionals in assessing customer needs, differentiating from competition PKI’s value proposition, handling customer objections
  • Maintains awareness of opportunities for adding new business to existing accounts or cross-selling business to other departments
  • Designing, building, and operating large-scale, enterprise applications
  • Bachelors in Computer Engineering, Electrical Engineering, Computer Science
  • Assist in the launch of new products in conjunction with marketing, marketing services and sales team members
  • Handle incoming calls and email support requests and provide timely and ongoing communication to client
  • Discover opportunities for upselling and cross-selling on owned accounts
  • Grow existing business by providing proactive, strategic recommendations to capture larger shares of programmatic budgets
6

Experience For Enterprise Technical Account Manager Resume

  • Manage and grow existing enterprise customer relationships by delivering relationship-based support
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Manage customer use cases and maintain clear and concise case documentation, including authoring knowledgebase articles
  • Primary offering to focus on for this role is Red Hat Enterprise Linux (RHEL) and supporting offerings
  • Manage and grow existing strategic customer relationships by delivering attentive, relationship-based support
  • Be fluent in writing and speaking another language
  • Help to document methodologies in developing and deploying VMware solutions
7

Experience For Technical Account Mgr Resume

  • Manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
  • Maintain product/solution expertise of market trends in aligned technology including detailed understanding of the competition
  • Provide quick and accurate handling of support interactions – phone, chat, screensharing, email
  • Expert in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX
  • Manages conversion and transformation processes to include managing timelines and communicating any conversion related issues to the publisher
  • Act as primary point of contact for customer base, facilitating great customer outcomes by driving internal teams to deliver
  • Deep understanding of information security and risk management including compliance, authentication, federation, encryption, and network security
8

Experience For Technical Account Engineer Resume

  • Comes from an IT background working within a world class software organization covering IT Infrastructure, Datacenter technology
  • Knowledge of the AEC industry, especially be familiar with BIM (Building Information Modeling) processes
  • Assist with answering incoming customer calls and enter any customer quotations
  • Be Proactive—solving client problems before they arise; suggesting new opportunities
  • Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
9

Experience For Technical Account Manager, Upstream Chemicals Resume

  • Juniper Networks Certified Internet Specialist - Enterprise Routing and Switching (JNCIS-ENT)
  • Database performance tuning, troubleshooting, and optimization
  • Basic understanding of systems capabilities, software platforms and processes
  • Acts as point of contact for field inquiries from IPS publishers regarding IPS systems and services
  • Sets up new accounts, maintains existing accounts, and adds new channels in Ingram systems as appropriate
  • Leads client training and conducts education materials as required
  • Evaluate prospective merchants’ sites for crawling and/or their feed for integration
10

Experience For OE Technical Account Manager Resume

  • Participates in handling customer complaints to support the Sales Team and distributors
  • Have a clear understanding of the GSIs go-to-market plans and key initiatives
  • Coordinate efforts toward resolving critical issues
  • Closely consult with clients during and after implementation to meet their specific needs and optimize their operations
  • Provide feedback on issues relating to the products and services

List of Typical Skills For a Technical Account Resume

1

Skills For Technical Account Specialist Resume

  • Strong negotiation skills when interacting with internal organization and 3rd parties
  • Maintain a professional appearance and have strong partnering skills
  • Excellent Account planning & management skills
  • Good problem-solving skills with the ability to think creatively
  • Possesses excellent negotiation skills - is able to successfully resolve complex issues across organizations both internal and external to Dell
  • Strong technical skills in multiple environments are required
  • Demonstrated ability to communicate, present and influence credibly and effectively at multiple levels of the organization
2

Skills For Global Technical Account Manager Resume

  • Excellent presentation and communication skills and the ability to communicate and interact at all levels of the client organization
  • Proven presentation and PowerPoint skills
  • Excellent verbal and written communication skills; ability to communicate complex information to customers clearly and concisely
  • Analytical, and possesses strong qualitative skills to drive maximum yield across campaigns and third-party inventory
  • Excellent written and verbal communication skills in English; ability to communicate information to customers in a clear and concise manner
  • Excellent written and oral communication and presentation skills and desire and ability to work in a collaborative, cross-functional team environment
3

Skills For Platform Technical Account Manager Resume

  • Managing customer escalations effectively and efficiently
  • Perform in a complex matrix organizational structure being able to effectively influence across functional boundaries
  • Demonstrated experience leading large remote teams
  • Possess advanced analytic and problem solving skills
  • Experience: 3-5 years of experience in technical support, analytical laboratory, research & development or engineering role
  • Management and/or mentoring skills
4

Skills For Associate Technical Account Manager Resume

  • Proven experience working with technical teams to refine technical functional solutions based on the features and constraints of the software solution
  • Written communication skills including publicly available white papers or other documents
  • Fundamental networking skills
  • Prioritize multiple demands from various involved parties, project calm demeanor in all circumstances, and demonstrate optimistic attitude
  • Excellent presentation work experience
  • Computer Skills; SAP would be an advantage
  • Proficient computer, software, and data analysis skills (CRM, Excel, Outlook, Word, Power Point, & SAP or equivalent programs)
  • Technical alliance experience, preferably within GSI firms; preferably global experience
5

Skills For Technical Account Analyst Resume

  • Operating System administration experience (Linux or Windows)
  • Strong track record of working in a customer facing environment and driving initiatives to improve customer satisfaction
  • Min 5 years experience in selling or working with engineering solutions or After sales and services
  • Experience setting up and monitoring / alarming for production Database environments
  • Practical understanding and demonstrated success delivering software projects using industry best practices in an agile environment
  • Experience supporting or implementing Kronos products such as Workforce Timekeeper, Workforce Data Manager and data collection devices
  • Previous people management experience with direct reports and leading remote teams in a customer facing role
  • Demonstrated track record of delivering high quality results to direct and indirect customers ranging in size from Small/Medium Business to G500 accounts
  • Some experience querying and investigating data in any flavor of SQL
6

Skills For Enterprise Technical Account Manager Resume

  • Experience in data analysis (troubleshooting and understanding data flow process)
  • Project, Technical Account Management experience or pre-sales SE in a B2B environment supporting clients with reoccurring revenue
  • Experience leading discussions with clients and/or internal resources to elicit and capture requirements and create working solutions
  • Experience in customer-facing support/consulting position
  • Customer facing experience leading IT transformation at a Fortune 500 or similar multi-national
  • Experience using SIP signalling
  • Experience with leading account planning activities, service improvement, or business development activity
7

Skills For Technical Account Mgr Resume

  • A good relationship builder, developing both internal and external networks, with an aptitude and desire to maximize PerkinElmer business
  • Strong domain knowledge and market understanding
  • Operates at a highly transactional pace and are key levers in helping customers grow as install based Rackspace customers
  • Strong record of building relationships based on trust and collaboration with external customers as well as internal colleagues
  • Demonstrated track record of delivering multiple high quality - medium to large sized accounts
  • Strong knowledge of the Rackspace product suite, including the most complex configurations, which apply to offerings based on customer’s needs
  • Experience supporting a diverse global client base
  • Experience selling to large enterprises ($1B+ in sales) and/or Cloud and Service Providers
8

Skills For Technical Account Engineer Resume

  • Experience in working with TCS or similar GSI around joint solution creation & delivery
  • Solid understanding of the strategic technical sales process
  • Strong numeracy including capability with formulas
  • Experience with an IT company supporting enterprise accounts
  • Demonstrated ability in customer-facing positions, preferably as a professional services roles, pan-EMEA and Germany-based
  • Identify skill / technology gaps within the GSI and help bridge them through training
9

Skills For Technical Account Manager, Upstream Chemicals Resume

  • Strong knowledge of strategic outsourcing (SO) and systems integration (SI) business strategies as well as pursuit and delivery models highly desired
  • Demonstrated knowledge of the Operating Regulations, Dispute Rules and Technical Interface documents
  • Experience managing multi-faceted project throughout the entire project life cycle
  • Service delivery experience supporting technical products
  • Previous experience in a technical support, software development or engineering, or quality assurance organization
10

Skills For OE Technical Account Manager Resume

  • Linux or UNIX system administration experience; preferably in a systems admin, solutions architect, or consulting or professional services role
  • Experience in a support, customer care, consulting, or solutions architecture organization
  • Knowledge & experience in various Big Data or distributed systems. Such as Hadoop, NoSQL, Search and Streaming
  • Experience utilising data analysis techniques such as quantitative or qualitative analysis
  • Hands-on technical experience managing strategic accounts
  • Willingness and experience providing Voice-of-the-Customer feedback to Product Management and R&D teams to impact the Solution roadmap

List of Typical Responsibilities For a Technical Account Resume

1

Responsibilities For Technical Account Specialist Resume

  • In-depth understanding of digital advertising ecosystem including ad serving and publisher landscapes. (Atlas, DFA, Mediaplex, Trueffect, FlashTalking, etc. as well as publisher specs, certifications, trends, etc.)
  • Strong interpersonal skills; able to connect with others and manage relationships
  • Conflict management skills, time management and self-management ability,
  • Good experience (hands-on or indirect) with virtualized server platforms such as Dell, HP, Cisco, etc
  • Strong vSAN deployment experience
  • Linux or UNIX system administration experience; system administrator, consultant, or solutions architect experience
  • Advanced oral and written English communication skills (B2+, C1)
  • Experience in with Backup as a Service, Manage Backup, utility / consumption and service providers strongly desired
2

Responsibilities For Global Technical Account Manager Resume

  • Experience with VDI Solutions including but not limited to Horizon, Workspace One and AirWatch
  • Experience in a customer facing role
  • Demonstrated ability in customer-facing positions, preferably as a professional consultant or IT architect/administrator role,
  • Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NICE inContact's resources
  • Experience in an operational delivery role
3

Responsibilities For Platform Technical Account Manager Resume

  • Demonstrated track record of meeting or exceeding goals in previous assignments
  • Experience in escalation management,
  • Experience with Workforce Scheduler
  • Experience with Workforce Activities, Leave and Attendance
  • Demonstrate strategic agility and the ability to deal with ambiguity
  • Experience in Digital Media Technology or application support
  • Or more experience in the computer industry with an emphasis on high-end strategic IT technologies
  • Management experience focused on Account Management, Product Development
  • Financial or business experience helpful but not required
4

Responsibilities For Associate Technical Account Manager Resume

  • Professional experience in a customer contact technical environment
  • Experience as a technical account manager for global software company
  • Experience with ITIL based Service related activities
  • Possess the fluidity to balance multiple priorities
  • Validate, negotiate and process service credits in timely fashion
  • Client account management or customer service work experience
  • Strong in business acumen and understand the detail-oriented
5

Responsibilities For Technical Account Analyst Resume

  • Experience in Digital Media Technology or application support
  • In depth knowledge and/or experience of the industry sector the aligned customers reside in e.g. Telecommunications, Financial Services, Public Sector
  • Attends monthly CoreSource product releases and be able to demonstrate, train, and answer questions on new system functionality and features
  • Experience in a technical support environment
  • B.A. or B.S. in a quantitative or technical field (e.g. math, statistics, computer science, etc.) and/or sufficiently strong academic credentials
  • Experience with MySQL/PostgresSQL/MSSQL/Oracle
  • Demonstrates ability and desire to learn applications, technology, and terminology
  • BS/BA or equivalent sales experience
6

Responsibilities For Enterprise Technical Account Manager Resume

  • Provide excellent customer service through communication, problem resolution, and quick turnaround
  • Be able to prioritize and manage programmatic buyers and client relationships
  • Experience in a Client Management/Relationship role
  • Customer-orientated but with a clear priority for profit
  • Experience in system management, cloud, or server virtualization
  • Experience with system management, cloud, or server virtualization
  • Previous SaaS experience
  • Working knowledge of VLOOKUP’s in MS Excel
7

Responsibilities For Technical Account Mgr Resume

  • Create technical documents including training manuals, troubleshooting guides, laboratory SOPs, and customized cleaning procedures
  • Fundamental understanding of: Advertising Operations, Advertising Technology, Ad Serving Technologies and best practices
  • Works with the Global Account Manager or Account Manager in developing and maintaining engagements that provide solutions to meet customers' needs
  • Provides best in class technical support to the sales team and our users; including instrument demonstrations, sample running, technical
  • Manage and grow existing enterprise customer relationships by delivering attentive, relationship-based support
  • Exhibit a passion for operation excellence by solving customer issues while teaching customers to optimize business impact
  • Travel is required up to 30 percent of the time, including Macau and occasionally International
8

Responsibilities For Technical Account Engineer Resume

  • Builds up and maintains up-to-date customer contact database. Participating in customer segmentation projects
  • Thorough understanding of customer technology infrastructure and strategy development, ownership, implementation of strategic technical account plan
  • Exports data from the relevant Active Directory domains for use in reporting
  • Participate in ongoing client meetings (both on-site and remote)
  • Keep the customer informed of new functionality in upcoming product releases and develop a roadmap for successful adoption of the latest enhancements
  • Works with customers to define key performance indicators and establish reporting schedule to publish performance on selected metrics
  • Support West customers in technical matters relating to
9

Responsibilities For Technical Account Manager, Upstream Chemicals Resume

  • Proactively provides competitive intelligence and market analysis to the field marketing manager
  • Gain understanding of customer technical infrastructures and environments, hardware, and offerings
  • Currently residing in the Western U.S
  • In digital advertising at an ad agency, publisher or vendor
  • A leading work ethic and a competitive instinct to strive for more
  • Meet with enterprise customers to gain an understanding of their technical infrastructure, environment, hardware, and products
  • Create documentation regarding customer issues and technical details on how to resolve
  • Currently residing in the Western United States
10

Responsibilities For OE Technical Account Manager Resume

  • Own creation / delivery of Global Technical Account Plan defining the technical strategy for AWS
  • Gain understanding of customer technical infrastructures and environments and their hardware and software needs
  • In a support, development, engineering, IT, or quality assurance (QA) organization
  • Advanced understanding of Linux and basic platform related software like Red Hat Cluster and Red Hat Satellite
  • Management of cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff
  • Deep understanding of strategic sales process
  • Expert in VOIP technology including SIP, RTP, QoS, COS, codecs

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