Tech, Service Resume Sample

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Elinore Kihn
83401 Harvey Street,  Phoenix, AZ
+1 (555) 103 1811

Work Experience

Tech Service Specialist
07/2016 - PRESENT
Chicago, IL
  • Reliable and timely management of strategic PRODUCT OPTIMIZATION projects and programs for EU, JANZ and EEM region
  • Provide complete and realistic overview of PRODUCT OPTIMIZATION projects and programs
  • Management of escalation process in case of any launch/supply issue
  • Team lead of Product Optimization team EU, JANZ and EEM
  • Implementation and effective operation of the local/regional communication network of Product Optimization team (i.e. functional status and performance review of team members)
  • Senior management reporting (local, regional, global) for all product optimization in pipeline acc. to the given reporting schedule including the preparation of materials and reports
  • Effective data management of product optimization projects, by using Product Optimization database
Service Management Analyst Tech Lounge Expert
02/2014 - 05/2016
San Francisco, CA
  • Provide proactive scientific leadership
  • Leverage quality partnership with Third Parties
  • Replaces faulty components when authorized by the customer
  • Has in-depth technical knowledge and communications skills required of the discipline and role
  • Resolve subscriber service issues from and including the tap that feeds the subscriber to the
  • Knowledge of IP, digital video modulation, signal multiplexing, MPEG2 / MPEG4 encoding, high-speed data, and digital phone technologies
  • Facilitates repairs by contacting service vendors for materials
Tech, IT Service Center
11/2011 - 11/2013
Boston, MA
  • Maintains Facilities by performing light electrical, plumbing, carpentry and roofing
  • Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs
  • Able to work in a fast-paced environment with multiple changing priorities and ability to work independently
  • The noise level in the work environment is usually moderate at a normal range
  • Contact with Tower crane Dealers in order to assist with commissioning of cranes
  • Provide technical support to external Dealers or customer
  • Manage product non-conformity, realization of Customer Response Ticket, Warranty and Product Improvement Programs
  • Determine on-site training needs for dealers or customers
  • Coordination between internal sales departement and dealers in order to organize service activities


Belmont University
2006 - 2010
School's Degree in Lieu

Professional Skills

  • Strong communication and influencing skills, sufficient to build and maintain organizational support related to vendor management
  • Solid problem-solving, project management, multi-tasking and prioritization skills
  • Strong customer service skills – required
  • Understanding in electronics, computers, mechanical aptitude and troubleshooting skills desired
  • Solid analytical skills using tools such as statistics, downtime tracking, mechanical history, project planning, etc. when identifying opportunity areas
  • Trade certification in either Mechanical or Electrical trades, with a high level of AC and DC electrical diagnostic skills
  • Experience in oilfield equipment application or 1 year experience with either a mechanical or electrical background

How to write Tech, Service Resume

Tech, Service role is responsible for mechanical, basic, training, integration, java, reporting, manufacturing, digital, travel, software.
To write great resume for tech, service job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Tech, Service Resume

The section contact information is important in your tech, service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Tech, Service Resume

The section work experience is an essential part of your tech, service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous tech, service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular tech, service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Tech, Service resume experience can include:

  • Experience in the installation and maintenance of fire safety products or equivalent experience
  • Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair
  • Valid driver's license and ability to drive in varying conditions
  • Experience with diagnostics and repair
  • Lifting-50 lb., Carrying 50 lb., Pushing Frequently, Pulling Frequently
  • Strength-Standing 60%, Walking 20%, Sitting 20%

Education on a Tech, Service Resume

Make sure to make education a priority on your tech, service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your tech, service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Tech, Service Resume

When listing skills on your tech, service resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical tech, service skills:

  • Experience in GxP Validated systems,
  • Demonstrate commercial acumen in financial management of Core banking supports functions while constantly striving to create value for the business
  • Meet training and educational goals to maintain strong working knowledge of crane systems
  • Six months to two years of experience in the assembly, testing, or repair of electronic devices
  • Experience troubleshooting all aspects of commercial applied HVAC systems
  • Experienced in the Clinical Trail Supply, GxP regulated pharmaceutical domains and supporting regulatory inspections

List of Typical Experience For a Tech, Service Resume


Experience For Tech Service Specialist Resume

  • Accurate troubleshooting of crane system problems; Fully document all reported customer complaints in order to provide data for continuous improvement programs
  • Maintain customer service expertise through continued technical training and advanced education opportunities
  • Medium equipment operator -- capable of certifying on all equipment up to 60 ton cranes and dirt equipment, dump trucks, yard dogs, bobcats, and excavators
  • Contact with French/Chinese CraneCare front and back office Departments
  • Maintains and secures assigned tools, test equipment, terminals, sub assemblies, parts and supplies
  • Maintain high level of available phone coverage
  • Adherence to Manitowoc Crane Care service policies

Experience For Service Management Analyst Tech Lounge Expert Resume

  • Assist Customer Service Representatives with parts research
  • Support of after-hours phone calls
  • Assist customers over the phone in assembly, disassembly and operation of mobile/tower cranes
  • Support new product development through participation in and support of integrated product development teams, as well as the integrated product customization process
  • Respond to requests for quotation by performing research in order to provide accurate pricing and availability of parts
  • Meet defined customer service metrics for Manitowoc CraneCARE contact center in order to meet business plan objectives
  • Periodic after hour cell phone coverage and occasional (10%) travel in support of field activities

Experience For Service / Industrial Tech Resume

  • Green tag units (Work with Road mechanic on site repairs and clears equipment to be returned to operation)
  • Turn in completed paperwork to office to be updated in system
  • Adhere to company Health and Safety standards
  • Communication of technical concepts, evaluation results, etc. in both written and oral form; and ensures conformance to applicable technical standards as well as company policies and procedures
  • Light Equipment Operator - capable on forklifts, aerial lifts, and lulls

Experience For Tech Lead-service Virtualization Resume

  • Proactively manages the lifecycle of all applications from inception to decommissioning (eg. ensuring upgrades are scheduled, infrastructure changes are managed, evolving business needs are accommodated, and resources managed) to meet required business outcomes
  • Manages stakeholders to ensure optimal management of applications and obtain full buy-in for the Lifecycle plan
  • Ensures continuity of business execution
  • Request work orders
  • Up fit new units
  • Use proper PPE

List of Typical Skills For a Tech, Service Resume


Skills For Tech Service Specialist Resume

  • Work effectively both independently and within a team environment to identify opportunities
  • Good communications in English, sufficiency to build and maintain organizational support,
  • Experience in ESKO (Webcenter and/or Automation Engine) applications,
  • Experience in development of enterprise level Java applications and integration with multiple middleware systems such IBM MQ/ Datastage/ PING
  • Experienced in ITIL Support Processes with strengths in Incident and Problem Management
  • Excellent health, dental, and vision plans with many options from which to choose

Skills For Service Management Analyst Tech Lounge Expert Resume

  • Fluid in working with offshore remote teams embracing Agile methodology
  • Perform process related troubleshooting and calibrating instrumentation
  • Perform corrosion protection activities (cleaning and painting) as needed
  • Exposure to heights, confined spaces, heat, cold, other weather conditions, various living
  • Provides support for audits and inspections relating to applications
  • Ensures agreed transition processes and schedules are followed to ensure successful introduction of new services or versions of existing services
  • Technical knowledge of self Erecting crane Erection, GME
  • Problem solving and capability to quickly react on unexpected problems

Skills For Service / Industrial Tech Resume

  • Well versed in utilizing Team Foundation Server (TFS) for source code management, kanban boards/ Scrum, and test/build automation
  • Monitor and analyze performance of personnel, reviewing response times, problem logs, and trends in problems reported
  • Stay current on Tech-Zone products and services, market trends, and what’s happening in your community
  • Store Operations / 50% Outbound Canvassing and Lead Generation
  • Develop team members using iDP’s to grow strengths and minimize opportunities
  • Heavy Equipment Operator -- Capable of certifying on all equipment but specializes in 60 ton and above for cranes
  • Align teams behind a vision

Skills For Tech Lead-service Virtualization Resume

  • Develop and maintain productive customer relationships
  • Support various systems of Global Manufacturing and Supply business unit, supporting Product Development processes focused on Artwork and Packaging lifecycle management, e.g. Esko Web Centre and Automation Engine, Oracle Agile PLM, Enfocus and Extensis products
  • Use the GSK IT standard support processes,
  • Participate in Service Design, Service Transition and Knowledge Management activities as required,
  • Maintain accurate record of services and dependencies (hardware, software, other applications, data stores)
  • Leads and champions continuous improvements that enhance end-user productivity, reduce risk and/or lower the cost of ownership of the overall business process/service
  • Identifies, champions and leads the implementation of change controls as dictated by continuous improvement and the application lifecycle plan, maintaining the integrity of the application through the changes
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervision
  • Cooled chillers, chilled water AHU’s, DX and splits > 25 tons)

Skills For International Tech Service Mgr Resume

  • To be familiar with all aspects of Windows and Microsoft office
  • Conversant with product specific software programs
  • Proficient in LIMS, MS Project, AutoCad, MS Excel, Word
  • Detail oriented, organized, reliable and resourceful
  • Only applicants authorized to legally work in the US without sponsorship can be considered
  • Technical background in Electrical, mechanical and Hydraulic
  • Knowledge on structural crane parts, able to identify non conformity
  • Capability to work in team and by objectives
  • Knowledge of EH&S regulations

Skills For Tech, IT Service Center Resume

  • Familiarity with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information technology services,
  • Make appropriate technical decisions, initiating action to resolve operational issues,
  • Knowledge of systems/software development methodologies & ability to select appropriate one to meet objectives,
  • Embraces & fosters challenges & opportunities for innovation
  • Knowledge of electro-mechanical systems, electrical, hydraulic, mechanical, and computer systems, with a background in customer service required
  • Periodic after-hours cell phone coverage and travel to dealer locations (up to 20-25%) in support of service activities are essential functions of this job
  • Familiar and able to work with Microsoft Office - Word, Excel and Outlook

Skills For Tech Field Service Resume

  • In addition to industry-leading fryers, the Welbilt – Shreveport, Louisiana operation (Frymaster) manufactures commercial fryer filtration equipment (built-in and portable), foodservice equipment computers, water-bath rethermalizers and pasta cookers. The facility in Shreveport is a division of Welbilt, Inc
  • Solid background in IT development with emphasis on Oracle, Visual Studio, C #, javascript, JQuery and Infragistics for window grid control
  • Periodic after-hours cell phone coverage and travel to dealer locations (up to 10%) in support of service activities are essential functions of this job
  • Run the store—open, close, place orders, offsite presence, sales conversions
  • Facilitate and develop growth—for yourself, for your team, for Tech-Zone
  • In the installation andmaintenance of Fire Safety Products
  • Education reimbursement programs available
  • Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area

Skills For Tech Field Service Rep Resume

  • A ‘can do’ attitude
  • Executes the technical support and test and inspect programs as scheduled
  • Provides on site coordination for electrical installation of fire alarm components; Responsible for coordination of final fire inspections and functional performance testing
  • Completes the regularly scheduled test and inspection of commercial fire alarm systems
  • Identifies and reports all system discrepancies found during inspections; Documents all service activities and enters time worked daily through mobile reporting tool
  • Responds to emergency service calls as well as normal on-call rotation to provide 24/7 coverage for customers

Skills For Cust Service Rep-non-tech Resume

  • Supports the installation of fire alarm system components on small projects
  • Weld broken parts when applicable
  • Use various hand tools, micrometers, gauges, and diagnostic instruments to perform maintenance work
  • Be able to verify courses and certificates for various equipment maintenance
  • Performs DOTs, PMs, and cran annuals when qualified
  • Inspect units for repairs and diagnostic
  • Make parts order list for repairs to be turned into office personnel

Skills For Tech Lead-service Management Resume

  • Make repairs when parts are received
  • Complete repairs and inspections
  • Speak, write and listen professionally
  • Plan work and select proper tool for task
  • Assess and repair mechanical and electrical systems for efficient operation
  • Maintain detailed records of field activities
  • Assess and repair mechanical and electrical systems

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