Systems Management Specialist Resume Sample
Cathryn Yundt
7215 Kling Dale,
Los Angeles,
CA
+1 (555) 889 6310
Work Experience
Systems Management Specialist
10/2017
-
PRESENT
Phoenix, AZ
- ZPCR (Processor Capacity Reference for IBM System z)
- Omegamon DB2 RMF I + II + III + Post Processing (Resource Measurement Facility)
- WLM (Wrkload Manager)
- On site presence in Florenceville is required. alternate location : New Brunswick or Quebec
- Works closely with the operational teams and the technical teams
- Understand the ITM/Netcool/Bluecare architecture and components
- Implement monitoring solutions for ITM and ITCAM based on GSMA solutions
- Create an ITM/Netcool/bluecare monitoring solution based on enterprise
BAC & BSM Systems Management Specialist
09/2014
-
09/2017
Detroit, MI
- Use various interfaces to configure and administer the ITM/Netcool/bluecare
- Oversee the daily requirements for support of the monitoring tools leveraged by Disney Technology Solutions & Services (DTSS) to provide monitoring services to its customers
- Establish and maintain relationships with the Enterprise and Segment Customers that leverage the Monitoring Service, and provide technical input to the Incident & Problem Management process to help teams eliminate recurring incidents and minimize the impact of incidents that cannot be prevented
- Manage the analysis and delivery of availability reports that reflect the metrics provided from each of the ESM Tools and implement continuous service improvement measures that increase efficient service operations and improve service availability
- Delivering Level 2 support for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds
- Capital Markets Infrastructure and Application support teams
- Key Vendors (e.g. ITRS, NetIQ, GroundWork, Microsoft, Cisco)
Senior Systems Management Specialist
06/2008
-
08/2014
Boston, MA
- Provide services for monitoring, measuring, analyzing, reporting, repairing and optimizing the performance aspects of IT solutions in order to meet business needs
- Assess, review and monitor technical aspects of contractual SLAs for performance
- Investigate, analysis and resolve performance and resource utilization issues
- Identify performance and resource utilization tuning opportunities
- Define and establish performance and capacity data collection requirements
- Assess, review, forecast and monitor capacity and resource utilization aspects of infrastructure
- Plan upgrades and other changes to the Windows environment
- Determine possible failure faults and causes
- Provide Team Leaders/managers with input re projects/direction when required
Education
Naropa University
2003 - 2007
Bachelor's Degree in Performance
Professional Skills
- Excellence Japanese communication skills (JLPT N1 Level)
- Proven 10 years of experience in implementation of DB related scripts/jobs
- Proven 6 years of experience in implementation of DB related scripts/jobs
- Learn quickly and pick up new skills
- Get familiar with a mainstream monitoring product and obtain wide scale of experience by providing last level support
- Experience / expertise in the outsourcing world / technical environments
- Experience with ISPF dialog processing
How to write Systems Management Specialist Resume
Systems Management Specialist role is responsible for reporting, lotus, mainframe, integration, database, auditing, security, architecture, design, insurance.
To write great resume for systems management specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Systems Management Specialist Resume
The section contact information is important in your systems management specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Systems Management Specialist Resume
The section work experience is an essential part of your systems management specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous systems management specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular systems management specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Systems Management Specialist resume experience can include:
- Excellent team working skills balanced with ability to work unsupervised
- Good general IT literacy, including a good level of multiple OS platform knowledge
- Solid understanding for z/OS architecture and components
- Possesses extensive hands-on experience as a z/OS Performance Specialist
- Familiarity with Agile methodologies and principles, experience in an Agile team
- Experience / expertise in the financial sector
Education on a Systems Management Specialist Resume
Make sure to make education a priority on your systems management specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your systems management specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Systems Management Specialist Resume
When listing skills on your systems management specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical systems management specialist skills:
- Proven skills on ISPF, JES2, SDSF, SMS (DFSMShsm/rmm/dss/dfp), VSAM, CATALOG, JCL
- Monitors and validates the integrity of reporting data prior to final publishing of reports
- Proven experience in the ability to carry out L4 activities
- Cisco UCS Central / Manager / Server hardware experience
- VMware Upgrade experience (5.x to 6.x)
- Mid-level Microsoft Windows 2008/2012 experience
List of Typical Experience For a Systems Management Specialist Resume
1
Experience For BAC & BSM Systems Management Specialist Resume
- Considerations for high-availability, capacity planning, backup/recovery, archiving/space management, data loss protection
- UNIX/AIX operation & administration, Korn shell/Perl scripting
- Liaison with customer accounts as required
- DNS / DHCP / DFS / FTP
- P2P and P2V tools e.g vmotion , platespin
- Perform zSeries or Storage systems hardware upgrade and data migration
- Pro-actively initialize service optimization for IBM Client's z systems
2
Experience For Systems Management Specialist HP OMi Resume
- Administrate storage systems for z/OS, e.g. IBM Total Storage/DS8K series, IBM TAPE systems/TS7700 series
- Configure and maintain z/OS data management policy for Backup / Migration and Tape library
- Plan and manage capacity for system resource: CPU / Memory / DASD / Tape
- Produce SLA and Performance reports to account team
- Plan and implement DR solution for client
- Initialize or involve in projects required for Client's IT environment
3
Experience For Senior Systems Management Specialist Resume
- Creation, deletion and modification mail accounts, mailboxes, display names
- Slow performance of mail environment (send / receive)
- Problems with mail relay servers Increase/lower mailbox quota
- Problems with mail (mail/calendar/contacts) and synchronization with mobile devices
- Provides all Performance Management activities for all z/OS systems in large data center environment as a member of the Mainframe Services Team
4
Experience For Enterprise Virtualization & Systems Management Specialist Resume
- Reviews and fine tunes performance objectives relative to z/OS systems and family of products
- Provides analysis and reporting for z/OS operating systems performance and resource utilization including: CPU, memory usage, system paging and overhead, zIIP and CF utilization, and storage. Also analyzes and reports summary utilization for batch jobs, started tasks, and DB2 Distributed workloads
- Possess ability to design and/or refine and implement an end-to-end Performance Management Process which improves on existing practices to better predict impacts to performance and capacity as applications are added and/or changes occur and update systems through an Enterprise pipeline process working with the Capacity Management Lead
- Makes recommendations of performance and tuning actions for systems and applications resulting in peak performance and optimization of resources
- Reviews performance reports with team and management on a regular schedule before distributing
- Evaluates performance and usage trends by application and system and partners with the Capacity Planner(s) to ensure alignment and that processes feed each other
- Collects application performance projections and changes for applications including performance expectations to determine future performance and capacity needs
- Provides assistance as needed to customers, Project Managers, operations, and other systems support and/or technical teams as needed
- Extensive experience in performance management architecture, implementation and management for a mission critical large systems mainframe environment using the IBM z/OS architecture including z/OS, SYSVIEW, WLM (Workload Manager), RMF III, RMF Reporter, SMF Processing, Microsoft Excel & PowerPoint, z/OS Performance Tuning and Capacity Planning
5
Experience For Enterprise Virtualization & Systems Management Specialist Multiple Languages Resume
- Thorough working knowledge of and stays up-to-date on latest performance management tools, technologies, and best practices related to a wide range of z/OS technologies including a solid grasp of trends and directions of emerging technologies with the ability to interpret their impacts on existing and future systems
- Extensive experience with required tools not limited to but including: z/OS RMF/SMF, IBM SubCapacity Tool, CA/MICS, SAS, MXG, BMC Mainview for DB2, Compuware Strobe,Omegamon, Omegamon for CICS, and MS Excel
- Demonstrated expertise in the use of the performance management tools for the z/OS (WAS, DB2 and MQ) environments as well as the z Architecture (DASD, LPAR, channels, tapes, IPL process, etc.)
- Schedules and analyzes z/OS Strobe reports for batch jobs as needed by systems or user requests. Tests Strobe releases
- Installs and tests data repository MXG software to support z/OS SMF
- Identifies high utilization workloads and DB2 threads and their impact on system resources
- Reviews and modifies the system Workload Manager (WLM) Policy service class goals and adjust as needed. Revises WLM Policy report classes to identify selected workloads. Modifies WLM application environments for DB2 Stored Procedures. Monitors WLM performance index and delays with RMF
- Works independently to achieve day-to-day objectives with significant impact on operational results and performance deliverables; and,
- Conceive, design and implement a new Microsoft Exchange environment for access by potentially tens of thousands of users using Microsoft Outlook, Apple Mail, and possibly other mail and calendaring clients on desk-based and mobile devices
6
Experience For Systems Management Specialist Resume
- Design integration with an existing IBM Domino mail/calendar environment, allowing for bi-directional mail flow, calendaring, busy-time lookup, and directory exchange
- Ensure compliance with corporate security, privacy, ediscovery and other governance standards
- Define and document administrative and operational procedures to support above
- Enable support organization (Help Desk L1, L2 and L3)
- Microsoft Exchange & Outlook
7
Experience For BAC & BSM Systems Management Specialist Resume
- SMTP, S/MIME, ICAL/CALDAV, LDAP, EWS, ActiveSync
- Perform customizations on the IBM tools mentioned above based on the requirements of the client
- Integrate the IBM tools mentioned above with other tools
- Identify opportunities of automation and reduce the operational workload, create scripts, introduce new tools and practices as needed
- Update/upgrade OS and Middleware by requests and all related documentation
- Support HP BAC BSM
8
Experience For Systems Management Specialist HP OMi Resume
- Manage availability and health of the mentioned tools
- Maintain a current level of software / solution
- Evaluate new product release
- Setup and maintain service documentation
- Setup/record/modify Vugen scripts for E2E measurements
- Weekly customer onsite application intakes
9
Experience For Senior Systems Management Specialist Resume
- Deliver input/quote for WOPR/SWOR (customer requests)
- CA Ops/MVS (Automation Tools)
- Two to four years’ experience implementing, administering, and supporting HP Operation Manager I (OMi). Direct hands on experience with HP Operation Manager I (OMi) including integration and administration
- Expert knowledge of Windows Server 2012 and Windows Server 2008, Active Directory, Microsoft Clustering, Hyper-V, SCVMM, Azure, Storage Spaces and Microsoft RDS/VDI
- IBM BIGFIX, TAD4D, TCM SCCM
10
Experience For Enterprise Virtualization & Systems Management Specialist Resume
- ITM / APM. Itcam modules ; Netcool Omnibus, Impact , Webgui; IPSOFT , Bluecare
- Work independently across functions
- UNIX/Linux systems knowledge
- WAS Systems Administration
- DB2 System Administration
List of Typical Skills For a Systems Management Specialist Resume
1
Skills For BAC & BSM Systems Management Specialist Resume
- Experience in ISPF, JES2, SDSF, SMS (DFSMShsm/rmm/dss/dfp), VSAM, CATALOG, JCL
- Experience required
- Experience in eBusiness/ Middleware technology
- Experience in IT support or development
- Experience in Middleware, Websphere, Weblogic
- Experience in Unix/Linux
- Experience in Java/Linux/Unix
- Experience in development or maintenance on Unix/AIX/Linux/Mainframe
2
Skills For Systems Management Specialist HP OMi Resume
- Experience in development or maintenance on Unix/AIX/Linux/Mainframe
- Administering / maintaining and troubleshooting IBM tools (ITM, ITCAM, Netcool)
- Working knowledge with IBM Tivoli Monitoring V6.3 products
- Understanding of DevOps practices (Continuous Integration/Delivery/Monitoring/etc)
- Troubleshooting complex systems, including OS, Middleware and Network
- Understanding of Server Virtualization with VMware and or Hyper-V
- Raising Change record and provide Detail Implementation Plan
3
Skills For Senior Systems Management Specialist Resume
- Changing rules to handle spam mail
- Handling delegation rights on mailboxes, distribution lists
- Handling out of office messages
- Providing access to quarantined items
- Patching AIX, Linux, WebSphere, DB2 systems
- Capacity issues of underlying databases and/or storage, not receiving mails / not being able to send mails
4
Skills For Enterprise Virtualization & Systems Management Specialist Resume
- Problem solving & trouble shooting
- Management of System Center Configuration Manager/Microsoft Intune, Patch Compliance, Reporting, Packaging
- Performs ongoing monitoring and analysis and makes recommendations for performance improvements and efficiencies
- Knowledge and understanding of security, networking, identity,
- Core Knowledge In Tivoli Monitoring
- Windows 10 lifecycle management including Windows Hello for Business, OneDrive, BitLocker
- Some knowledge of PowerShell Scripting
- Understand Site Reliability Engineering practices
- Windows Operating Systems Windows 2000 / 2003 / 2008
5
Skills For Enterprise Virtualization & Systems Management Specialist Multiple Languages Resume
- DataStage software installation and patching and etc.
- Responsible for deployment, configuration, maintenance and trouble-shooting customer’s Infrastructure
- Schedules and perform VMware & Windows installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedures
- Possesses deep understanding of Performance Management best practices for z/OS systems and applications
- Optimize BAU tasks by automating them
- Support capabilities with monitoring requirements/questions
- Advice projects for monitoring intake
- Bi weekly eventmgmt meeting for xHP/xF/xAAB
6
Skills For Systems Management Specialist Resume
- Customer report and planning, adjust adhoc on customer request
- Perform installation, implementation, customization, operation, recovery and performance tuning
- Implement changes, perform security related tasks, identify and recommend improvements to existing processes and procedures
- Possibility to get familiar with various IBM software products like WebSphere, DB2, MQ, IHS
- Be part of a friendly, highly motivated team
- Server Administration - Linux
7
Skills For BAC & BSM Systems Management Specialist Resume
- VSphere 5.x and 6.x to include vCenter Server for Windows, vCenter Server Linux Appliance and VMware ESXi
- IBM/Lenovo System X Hardware
- Intel (HP/Dell) Server Hardware
- VRealize Operations Manager (vROPs/vCOPS)
- Fibre Channel / iSCSI / NFS Technologies
- Knowledge of ZOS, CICS, DB2, JES, etc.,
- Perform SAP client administration (create client, copy client, delete client,
8
Skills For Systems Management Specialist HP OMi Resume
- Management/Design/Maintenance of Microsoft Active Directory, DHCP and DNS
- Intel , UNIX , Mainframe Server Management
- As MQ MF System Programmer
- Enterprise mail/calendar infrastructure design
- Enterprise mail/calendar administration & operations
- Also work off-hours (0 - 4 hours / week) as needed to facilitate collaboration with global colleagues
- Work occasional weekends to support system changes with minimal business disruption
- Oracle Certified (OCP) Database Administrator
- Maintain backup solutions and manage storage solutions
9
Skills For Senior Systems Management Specialist Resume
- Work with team members and provide timely guidance as and when required
- Code in at least one modern language such as Python, Ruby, NodeJS
- Familiarity with Apache, PHP and/or MariaDB/MySQL
- Familiarity with Cloud technologies IaaS, PaaS, Containers, Orchestrators
- Additional language like French, German and/or Dutch
- Show the ability to articulate and compare alternative approaches, demonstrate creative problem solving, independently generate solutions using analytical skills and business knowledge
- Challenge processes and identify improvements; provide technical/operational advice and leadership; work independently
- Have a positive impact on customer satisfaction and business measurements including cost and expense; have budgetary responsibility and participate in department planning, if required
10
Skills For Enterprise Virtualization & Systems Management Specialist Resume
- Experience in development or maintenance on Linux/VMware
- Experience in Ms Exchange 2013, MS Windows Server 2008 or later, RHEL, Lotus Notes Traveller, MS Sharepoint, MS Lync, Powershell Scripting skills, Symantec Enterprise Vault
- On site presence in Florenceville is required
- Provide status reports for projects to management.Eligibility Criteria
- Enterprise mail/calendar architecture
- Enterprise mail/calendar integration
List of Typical Responsibilities For a Systems Management Specialist Resume
1
Responsibilities For BAC & BSM Systems Management Specialist Resume
- WAS System Administration
- Maintain software setup
- Negotiation & Diplomacy
- YOUR LIFE & HEALTH
- 3 and above
- Creates and analyzes ongoing performance reporting (scheduled and ad-hoc) and analyzes usefulness or changes needed to best achieve performance objectives. Works with team to make necessary recommended adjustments in performance are done in a timely manner and partners with the Capacity team to ensure trends are communicated and inputted to the Enterprise Capacity pipeline
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