Strategy & Program Manager Resume Sample

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Enrico Cronin
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Work Experience


Digital Strategy Program Manager
01/2016 - PRESENT
Houston, TX
  • Manage the company’s digital media strategies, including brand voice, brand positioning and brand standards on all digital media platforms
  • Implement the digital media strategy with coordination with stakeholders across the company to ensure its effectiveness and review measurement goals in a timely and regular manner
  • Ensure digital media tools are kept up to date and are prominent on site and various pages
  • Mange digital media campaigns and day to day channel and account activities
  • Oversee creation of monthly client content calendars for various digital channels
  • Track, monitor, and analyze performance of campaigns and paid and organic digital media activities
  • Set up and manage client presence in digital sites, posting on relevant blogs and seeding content in digital applications as needed
  • Work with all contracted advertising/public relations agencies, when identified, to surface other content for digital distribution
Strategy Program Manager
10/2012 - 08/2015
Phoenix, AZ
  • Become an advocate of the clients in digital media space, engaging in dialogues and answering questions where appropriate
  • Provide regular reports showcasing overall growth of channels
  • Manage the monitoring of trends in the industry and be up to date on any emerging platforms
  • Utilize digital analytics tools to generate insights
  • Own special Marketing projects as needed, especially regarding new and innovative ways to drive business
  • Working in consultation with manager but with minimal direct, routine supervision, responsible for providing best in class operations and program management expertise to drive PST members towards excellence in execution
  • Close collaboration with R&D and Tech. Ops PM’s to ensure operational alignment of R&D and manufacturing activities to PST endorsed deliverables and priorities
Product Strategy Program Manager
08/2007 - 05/2012
Dallas, TX
  • Creative problem solver who can think ‘out of the box’ with strong business acumen
  • Financial services or digital experience desired
  • Minimal travel, limited to 1-2 trips annually
  • Working in consultation with manager but with minimal direct, routine supervison, responsible for providing best in class operations and program management expertise to drive PST members towards excellence in execution
  • Collaborate in advisory capacity with other Product Strategy Program Managers, PSTL’s, BU Heads, and other key stakeholders to cultivate cross-BU/PST opportunities to maximize synergies for in-line performance (i.e. shared investments, services, innovations, etc)
  • Proficient knowledge of NIST, PCI and other cyber security standards
  • Close collaboration with R&D and Tech. Ops PM’s to ensure operational alignment of R&D and manufacturing activities to PST endorsed deliverables
  • Create, and translate early tenure data and metrics into actionable plans to lift financial behaviors. Determine feasibility, costs and business case to support development

Education


Everest University - Orlando Campus
2002 - 2007
Bachelor's Degree in Business

Professional Skills


  • Experience and proven Project Management Skills – leading teams and Senior Level Steering Committees
  • Strong design and troubleshooting skills as well as an eye for detail
  • Strong problem solving, analytical, synthesis, and communication skills
  • Strong interpersonal skills reflecting cultural awareness and sensitivities, unique ability to manage group/team dynamics, and conflicts’ resolution
  • Strong communication skills both in person and through written channels
  • Confident working at senior levels, with excellent verbal and written communication skills
  • Proven leadership and influence skills and ability to interface with all levels of management.

How to write Strategy & Program Manager Resume

Strategy & Program Manager role is responsible for partnerships, mainframe, retail, integration, architecture, manufacturing, design, research, digital, translation.
To write great resume for strategy & program manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Strategy & Program Manager Resume

The section contact information is important in your strategy & program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Strategy & Program Manager Resume

The section work experience is an essential part of your strategy & program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous strategy & program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular strategy & program manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Strategy & Program Manager resume experience can include:

  • Create new functionality project goals and objectives and lead program and technical development for the EE team collaborating across teams within a highly matrixed environment
  • Work within and across Early Engagement team to ensure consistency of efforts across and within EE team. In addition utilize partners, e.g., Acquisitions, Digital, and Decision Management teams as appropriate
  • Close collaboration with R&D and Tech. Ops PM’s to ensure operational alignment of R&D and manufacturing activities to LPT endorsed deliverables and priorities
  • Close collaboration with Commercial, R&D and Tech. Ops PM’s to ensure operational alignment of Commercial, R&D and manufacturing activities to LPT endorsed deliverables and priorities
  • Prior experience on IT strategy, program, change management, architecture design desirable
  • Illustrated good business and IT acumen in sussing opportunities to enhance operating models

Education on a Strategy & Program Manager Resume

Make sure to make education a priority on your strategy & program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your strategy & program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Strategy & Program Manager Resume

When listing skills on your strategy & program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical strategy & program manager skills:

  • Strong problem-solving skills with positive attitude, good communication and presentation skills
  • Strong relationship management skills with ability to deepen relationships and build partnerships across the Segments and Channels
  • Outstanding consulting, organization, and problem-solving skills
  • Experience driving client excellence programs with on-going client experience management & tracking models
  • Demonstrated experience establishing and delivering complex projects and organizing programs
  • Use problem-solving skills, be organized, and show attention to detail while managing a high-profile programs

List of Typical Experience For a Strategy & Program Manager Resume

1

Experience For Digital Strategy Program Manager Resume

  • Driving initiatives to completion
  • Deciding on suitable strategies and objectives
  • Management teams of Black Hills Energy’s natural gas and electric operating units and non-regulated businesses
  • Manage formation and execution of IT shared service strategy with alignment to organization’s goal
  • Develop the strategic roadmap for new IT services and ensure alignment to the bank’s goals
2

Experience For Strategy Program Manager Resume

  • Possess high level of energy, sense of urgency, decisiveness, and an ability to work well under pressure and on concurrent initiatives
  • Passionate on keeping abreast with latest industry trend in technology and services, engaging senior executives, conceptualizing new operating models and enabling the fundamentals of change
  • Appropriately influence, and provide leadership (as requested) and program management support of LPT-related, cross-functional initiatives (e.g.. launch readiness purpose driven task forces)
  • Close collaboration with PSL, GDL and LPT functional team members to ensure coordinated evaluation of product opportunities/ scenarios and development of comprehensive integrated recommendations (e.g., to Governance Committees) and strategic and operational product plans based on LPT defined objectives
  • Active participation in the CP&PM team and PM forums to deliver CP&PM initiatives and build a center of program and project management excellence for in-line performance (i.e. shared investments, services, innovations, etc)
  • Lead development and evolution of VBM’s Self-Serve systems to optimize the customer experience
3

Experience For Data Strategy Program Manager Resume

  • The Digital Strategy Program Manager’s responsibilities include but are not limited to
  • Develop the strategy and roadmap to increase Verizon’s online product presence visibility and site traffic, enabling existing and potential customers to easily discover and locate services relevant to their business profile and requirements
  • Lead market research to determine customer preferences and online content effectiveness. Becoming an expert on customer lifecycle optimization’ through deep insights into customer habits and experiences
  • Develop, document, execute, and continuously refine a best in class digital content strategy, driven by data & analytics. Creating and presenting product content, imagery and videos to help customers understand each product’s unique value proposition
  • Set & Align program initiatives with core & extended team
  • Prepare reports & presentations for Director & business stakeholders
  • Ensure end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit
  • Rigorously manage scope to ensure commitments are achieved within agreed time, cost, and quality parameters
  • Manage the program budget. Ensure that costs incurred are monitored against plans and realize benefits as planned as the program progresses
4

Experience For Product Strategy Program Manager Resume

  • Plan the overall program from end-to-end. Monitor and report progress
  • Identify issues and initiate corrective action as necessary
  • Take overall responsibility for the benefits realization plan. Ensure that the plan realizes benefits in the best way for the organization
  • Build and maintain relationships with business and technology partners as needed to accomplish assigned tasks
  • Strategy & Delivery Managers to maintain a healthy program of projects
  • Key business areas to develop scope, direction, and impacts
  • Corporate departments, including Customer Service, Utility Operations, Utility Business Development, Investor Relations, Human Resources, Information Technology, Regulatory, Energy Efficiency, Legal and Corporate Governance
5

Experience For Specialty Strategy Program Manager Product Development Resume

  • Assesses and interprets stakeholder needs
  • Provide operational support to the Professional Services strategy development process, through the education and execution of the strategy within Professional Services and the JDA Community
  • Engage with the PSLD Leadership Team, Transformation team, PSLD organization and enterprise partners to compile, document, and update the various strategic projects aligning project plans and work plans
  • Source and resource information on various initiatives to make strategic recommendations on future business direction and projects
  • Progressively responsible job-related experience in at least one of the following: marketing, engineering, operations, supply chain/logistics, consulting
  • Manage the strategic direction and implementation of the Citigold and Citi Priority segments in order to achieve strategic goals including acquisition, retention, product penetration, and segment profitability
  • Understand the competitive environment and client needs based on client research, capabilities benchmarking, marketing and communications plans. Translate the research data into a road map to guide the strategy execution
  • Set business plan targets and manage month-to-month reporting and analysis, in conjunction with Finance, Decision Management and Sales Reporting, to ensure the segment achieves committed business goals
  • Collect, analyze, and derive key learnings and outreach strategies from key business and client indicators
6

Experience For Segment Strategy Program Manager Citigold & Citi Priority Resume

  • Work with product partners across Bank, Investments, Cards and Mortgage to ensure that product features/pricing and operational dynamics are meeting the needs of client segments. Also coordinate business goals across Product
  • Work with Global Partners to ensure consistent execution with Globally-common business model: Rainbow requirements, value proposition enhancements and to leverage best practices
  • Work with partners in Legal, Compliance and Business Practices to align segment strategy with regulatory requirements. Develop client migration strategy and plans leading up to Rainbow implementation
  • Partner with business leaders across all channels including branch, call center and digital to ensure optimal channel integration and implementation of segment strategy
  • Design and develop key US Retail strategies to include, but not limited to, how to increase Citi's penetration of key client segments across bank, investments, cards and mortgages
  • Partner with National Sales, Marketing, Product, and other Support groups on the applicable design, development, feature and functionality and release schedule for any initiatives aimed at driving segment performance including products and services, customer experience, marketing, and front-line execution
  • Healthcare quality experience
  • Coordinating cross-project activities
7

Experience For Specialty Strategy Program Manager Resume

  • Work with our HR team to elevate Project Management training through our Sharing
  • Brilliance Learning & Development platform
  • Deadline driven, passionate about execution and organization
  • Extensive knowledge and expertise in the use of project methodologies (Agile, Waterfall, Iterative), SDLC, and tools (Workfront, LeanKit, Clarity)
  • Implement effective program and project management systems and processes, monitor expenditures and identify opportunities to capitalise and improve existing synergies with other OEH state and federal programs
  • Develop and implement strategies and tools for the continuous monitoring and evaluation of the OEH Data Strategy
8

Experience For AM Local Strategy Program Manager Resume

  • Support the Head of the Strategy PMO in improvement of current processes, e.g. enhancing current tools and templates to better serve the business, proactively identifying areas of opportunity
  • Support the creation of a Project Management Training Academy for Farfetch: revising current training materials based on changing needs of the business, developing training modules around specific areas of project management (eg project business cases, stakeholder management, building project plans, etc)
  • Provide strong change management capabilities by being an effective change agent within the business, possess strong communication and negotiation skills, ability to listen and adapt based on business needs
  • Professional project management accreditation desirable (Prince2, Agile, PMI)
  • Proven track record of creating robust project scorecards and business cases used to validate and prioritise initiatives, monitoring and reporting on the financial ROI of strategic projects
  • Comfortable working in an often ambiguous and continuously changing environment, strong multi-tasking skills and ability to work autonomously on a wide array of project management topics
  • Strong attention to detail and high standard for quality outputs
9

Experience For Data Strategy Program Manager, ED Resume

  • Have a strong customer ethos and keep the needs of internal/external customers in mind at
  • Possesses energy, drive and enthusiasm
  • Highly proficient at Microsoft Office suite (PowerPoint, Word, Excel, MS Project, SharePoint)
  • Maintain confidentiality of business information
  • Expertise and deep knowledge of Customer Segmentation and Client-Centric Engagement Models within the financial services industry and marketplace
10

Experience For Marketing Operations & Phone Strategy Program Manager Resume

  • Relationship management skills with ability to deepen relationships and build partnerships across the business. Work within the team to identify opportunities to better results though data analytics – use the numbers to define next steps and opportunities
  • Negotiate and influence across the organization
  • Possess exceptionally strong capabilities in data analytics, Excel, and Microsoft Office report preparation, and proficient in Cognos data manipulation. Is knowledgeable and proficient in financial reporting within Citi models and systems, Knowledge of data bases and coding, SQL, SAS
  • Collaborate with and influence partners across many functions and lines of business
  • Impressive executive demeanor, a team oriented and collaborative approach

List of Typical Skills For a Strategy & Program Manager Resume

1

Skills For Digital Strategy Program Manager Resume

  • Experience and proven success with the execution of client facing deliverables
  • Work experience, with 3-5 years experience at a consulting firm or in a similar strategic role within a corporation
  • Work effectively across all levels of the organization including senior leadership
  • Experience in project/program management, experience working with Digital, IT
  • High-level knowledge and demonstrated experience and contacts in data and information science
  • Prior experience in program management required
  • Strong organization and project management experience required
  • Previous experience managing large project portfolios including defining the portfolio structure, meeting cadence and issue resolution
2

Skills For Strategy Program Manager Resume

  • Experience with banker and client facing process mapping and process improvement model designs
  • Previous experience developing and executing strategic plans
  • Previous experience in developing and executing detailed project plans
  • Digital teams including product owners, user experience, front end development, and testing
  • Industry knowledge and experience in areas of category management, pricing & promotion, store operations, data analytics and retail processes and systems
3

Skills For Data Strategy Program Manager Resume

  • Experience in managing large transformational programs or strategic accounts
  • Management experience within agile teams including virtual teams an advantage
  • Demonstrates independence in action, decision making and drive
  • Experience in providing policy, strategic and operational advice and recommendations at a senior level
  • Experience delivering complex projects on time which have achieved key outcomes
4

Skills For Product Strategy Program Manager Resume

  • Demonstrated interest in energy industry issues; commitment to life-long learning
  • Disciplined approach to managing priorities
  • Three years working in digital communications or equivalent experience
  • Resource, cost, and planning experience
  • Validate financial forecasts and provide on-going reconciliation of resources and other related project expenditures
  • Experience as a Business Analyst, Solution Architecture or Merchandise Systems Management
  • Previous relevant experience in a senior level position
  • Tertiary qualifications and/or extensive experience in data strategy or a relevant field
5

Skills For Specialty Strategy Program Manager Product Development Resume

  • Related project management experience working within a technology-centric or
  • Experience developing, building, and implementing training and educations programs across all levels of the organisation on project management best practices
  • Relevant project experience in Financial Services with track record of success
  • Experience in Project/Program management
  • Experience in digital content strategy
  • Project and or Program Management experience
  • Previous relevant experience required
6

Skills For Segment Strategy Program Manager Citigold & Citi Priority Resume

  • Experience in multiple businesses inside and outside Caterpillar, Inc
  • Experience in program/project management in the pharmaceutical environment
  • Experience in writing business cases and proposals for initiatives
  • Formulating, organizing and monitoring inter-connected projects
  • Working knowledge of web protocols such as HTML, CSS, XML and JSP
  • Anticipating Chief Executive’s needs (like a chief of staff role, aka C.E. by extension)
7

Skills For Specialty Strategy Program Manager Resume

  • Evaluate the success of web work, including setting key performance indicators, monitoring visitor statistics, feedback and participation
  • Define and track program milestones while developing, maintaining, and reporting on overall integrated delivery plans
  • Implement robust business casing and financial ROI tracking across the strategic project portfolio
  • Help in the creation of the data reporting platform to support self-service reporting and data discovery capability
  • Scrum teams regarding backend development and testing
  • Team oriented and collaborative approach to achieving results
  • Advanced knowledge of digital social media platforms, including but not limited to: Facebook, Twitter, and YouTube
8

Skills For AM Local Strategy Program Manager Resume

  • Familiarity with new web applications with understanding of methods used to further enhance web sites
  • Knowledge of methods for tracking web site usage by external audiences
  • Work productively in a rapidly changing environment
  • Meet deadlines and enlist others’ support in ensuring timely project completion
  • Create and manage self-organising teams with high SDLC standards
  • Expertise and deep knowledge of retail banking and wealth management businesses
  • Expertise with the creation of strategic and compelling PowerPoint presentations for Senior Leadership reviews
  • In working in health care data analytics
9

Skills For Data Strategy Program Manager, ED Resume

  • Flexible - Comfortable with defining structure needed for a complex project when it does not exist
  • Lead and oversee all aspects of the development and implementation planning of the OEH Data Strategy
  • Identify, analyze and evaluate new opportunities, increasing team and program performance with analytics
  • Continuously improve our operations by taking advantage of new ideas, technologies, and practices
  • Provide leadership for the Strategy & Delivery leads, including Project Managers, and monitor program health
  • Direct complex programs involving multiple internal and external constituents
  • Project management methodologies include Hybrid of Agile, and Waterfall using Iterative development
  • Corporate Affairs, including Corporate Communications, Community Affairs and Governmental Affairs
  • Executive demeanor and the ability to work with all levels of an organization
10

Skills For Marketing Operations & Phone Strategy Program Manager Resume

  • Objective, Measurement and result focused
  • Highly organized and consistently meets commitments
  • Advanced knowledge of digital media content development and management
  • Advanced knowledge of webpage and design software included in Adobe Creative Cloud and WYSIWYG editors
  • High levels of self-motivation, curiosity, and creativity

List of Typical Responsibilities For a Strategy & Program Manager Resume

1

Responsibilities For Digital Strategy Program Manager Resume

  • Quickly and concisely communicate program status and issues
  • Organize information into components and sub components to facilitate comprehension
  • Create a distributed data repository on top of Hadoop
  • Source data from golden or authoritative data sources
  • Provide a framework to process the data
  • Leverage best-in-class technologies to provide access to the data
2

Responsibilities For Strategy Program Manager Resume

  • Enable analytics capability on the data-set
  • Able to manage multiple projects within the programme
  • Manage regular communication to the stakeholders
  • Able to leads multiple streams of work
  • Able to communicate to various levels of the organisation
  • Product oriented organisation

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