Strategy Manager / Senior Manager Resume Sample

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Work Experience

Senior Manager Operational Strategy
12/2016 - PRESENT
San Francisco, CA
  • Select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measure up to and including termination
  • Test your strategies on real customers, iterate until it’s near-perfect, then see it rolled out to millions of people
  • Demonstrate a material positive impact on RBC’s business outcomes, customer experience/ net promoter scores and RBC’s digital market position
  • Acquire specialized skills and capabilities to deliver the next generation of RBC’s digital customer experience
  • Partner strategically with agencies, research firms, consumer focus groups to plug knowledge, skills and resource gaps
  • Balances short & long term priorities
  • Develops & Inspires Others
  • Ensure business operating guidelines are aligned and monitored with compliance requirements (CTC’s) and government regulations
Senior Manager Category Strategy
09/2010 - 07/2016
New York, NY
  • Plays a key role in the annual enterprise strategic planning process – including: coordinating the development of RBC’s strategic plan and/or business portfolio review; performing key strategic analyses for the Board and/or Group Executive meetings; and communicating the strategy
  • Consulting skill set, including: strategic thinking and ability to identify business drivers, significant trends, key issues, and implications; project design and management; story boarding and strong presentation / PowerPoint skills
  • Demonstrated business acumen, curiosity around client insight and competitor strategies
  • Strong research skills – ability to conduct business and market assessments, business case analysis; ability to process and synthesize large amounts of data and articulate key implications
  • Solid interpersonal and influencing skills; experience operating in a complex, matrix management organization
  • Develop, implement, monitor and provide performance tracking of Actimize configurations/settings to ensure optimal alert quality and numbers that can be managed efficiently without compromising the ability to capture and identify SAR’s
  • Managing projects through to timely completion by working with external vendors and/or internal partners to ensure the required content is developed, tested and implemented in a manner that is consistent with the Bank’s internet and operating standards
  • . Deliver the Innovation aspect of the WEBU LRP by ensuring high priority projects are developed based on strategic analysis and insights and to integrate with the planning process to be ‘ABP ready’ across all bottlers
  • Management of multiple projects (average of 100 pa) across the all WEBU territories impacting 30% of BU volume / revenues
Senior Manager, Enterprise Strategy
07/2004 - 03/2010
Boston, MA
  • Provides support and coaching project managers and team members across the BU
  • Works collaboratively with multiple gate keepers (at BU and Market level) in stage gate forums (leading management of all the BU)
  • Leads the Business Unit stage gate forum and Innovation council includes direct interaction with senior leadership team of the BU
  • Coordinates with bottlers to ensure consistent as part of System Innovation ways of working forum and links to other regions / global to share best practices
  • A valid driver’s license in the US and a valid passport required; willingness and ability to travel internationally
  • The Strategy team supports this team on topics such as
  • The Gift Cards team produces a range of fixed and variable value Disney gift cards that are distributed through both Disney properties and third party retailers, for redemption anywhere within Disney’s Parks, Resorts, Cruises, Vacations or retail channels


Strayer University - Baymeadows Campus
1998 - 2003
Bachelor's Degree in Business

Professional Skills

  • Prior experience in strategy & planning
  • More than 5 years of experience managing user experience strategy for consumer facing web, mobile, or social applications
  • Eight years of relevant work experience to include five years of leadership experience
  • Experience working in management consulting working with clients across high tech sector
  • Experience in managing inventory and workflow for a large scale operations group
  • Experience in strategy design, execution and pre and post implementation testing
  • Previous experience in running pilots, proof of concepts or test-and-learns

How to write Strategy Manager / Senior Manager Resume

Strategy Manager / Senior Manager role is responsible for presentation, research, business, digital, consulting, design, training, analytical, leadership, retail.
To write great resume for strategy manager / senior manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Strategy Manager / Senior Manager Resume

The section contact information is important in your strategy manager / senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Strategy Manager / Senior Manager Resume

The section work experience is an essential part of your strategy manager / senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous strategy manager / senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular strategy manager / senior manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Strategy Manager / Senior Manager resume experience can include:

  • Support Strategy Director and Corporate Alliances Directors/VPs – ranging from large strategy projects to shorter ad-hoc activities to day-to-day decision support
  • Capacity to work collaboratively as well as independently with cross-functional teams; strong relationship building skills
  • Excellent verbal and written communication skills, including presentation and influence
  • Managing sustainable and effective investment models to supplement the budgeting process
  • Creating a positive work environment and being an effective role model by
  • Experience in framing, conceptualizing, analysing and solving complex business problems

Education on a Strategy Manager / Senior Manager Resume

Make sure to make education a priority on your strategy manager / senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your strategy manager / senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Strategy Manager / Senior Manager Resume

When listing skills on your strategy manager / senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical strategy manager / senior manager skills:

  • Strong data analytical skills - ability to synthesize and analyze data, identify common themes and develop a point of view
  • Effectively communicate with others at all levels within the organization
  • Work effectively in groups and influence others
  • Creating a positive work environment and being an effective role model by championing CIBC‟s mission, vision and values
  • Significant experience in the development of financial planning and reporting
  • Previous experience leading teams whose focus is on inventory management, strategy analysis and decision strategy development

List of Typical Experience For a Strategy Manager / Senior Manager Resume


Experience For Senior Manager Operational Strategy Resume

  • Proven track record in project management, executing against roadmaps and focus on top priorities
  • Work experience in a management consultancy and/or an in-house consulting function of a Tier 1 Financial Services company
  • Work experience in strategy /consulting or ecommerce / retail
  • Provides coaching / training to fellow category management team members, corporate account and field sales teams in the use of key research and tools
  • High proficiency in MS Office including Excel and Power Point
  • Structure, lead and distill market research projects, with the support of Disney and/or third party research teams
  • Develop and implement operational standards, processes and tools within the Corporate Alliances organization
  • Work closely with other Walt Disney Company segments (Consumer Products, Studio, Media Networks, and Parks & Resorts) and stakeholders within those segments (ex: Finance, Research, Industrial Engineering, Imagineering)

Experience For Senior Manager Category Strategy Resume

  • Experience in a global operation
  • Managing Quality programs within an Outsourced environment
  • Provides Sourcing and Development’s point of view at meetings, workshops or through informal collaboration while also feeding existing issues back into the Sourcing organization
  • Strong knowledge of Kids TV
  • Good knowledge of competitors
  • Regional Supply Chain Management
  • Maintain extensive knowledge of Springer Nature’s Research businesses and position in the market
  • Advance innovative strategies to accelerate Springer Nature’s top line growth and market leadership presence

Experience For Senior Manager, Talent Strategy Resume

  • Strategic and critical thinker with an analytical flair
  • Development of retail format strategy (i.e. archetypes) that define the role of all customer facing points of presence (e.g. format, economics, capabilities, performance metrics, approach to merchandising, approach to customer education, etc.)
  • Responsible for generating / designing compelling category, segment, operator, & consumer insights-based materials
  • Provides leadership to fellow category management team members, corporate account and field sales teams to ensure quality of execution with customers
  • Engages and develops strong partnership relations with key customers (USF, Gordon’s, PFG, etc) to gain and share insights to drive increases share and business growth
  • Strong experience in preparation of management updates; market research and/or innovation process experience is an advantage

Experience For Senior Manager, Enterprise Strategy Resume

  • Fast apprehension, personal engagement, excellent logical and analytics skills
  • Supports corporate account and field sales teams, as needed, in preparation for key meetings with priority customers
  • Preferably with a network and/or experience in the Swiss Financial Services industry
  • Creates direction for the category management function of the joint business planning process based on insights
  • Develops category, segment, operator, & consumer insights-based materials to support strategic category and brand initiatives
  • Interacts regularly with Consumer & Customer Insights Development, Sales Planning & Strategy, and Marketing teams to develop strategic recommendations based on data analysis and insights

Experience For Senior Manager, Payments Strategy Resume

  • Provides briefings on key findings and provides guidance on potential strategies to leverage insights
  • Leads the development, strategy, and communication of best in class category management & insight resources by developing the platform from which our sales team can source data to develop localized selling strategies based on market trend and insights
  • Lead project teams to solve complex business challenges at the highest levels of our clients’ organisation
  • Entrepreneurial and output-focused mind-set
  • Fluent in English and any other Swiss national language
  • Deal with complexity and ambiguity in a very dynamic environment

Experience For Senior Manager, UX Strategy Resume

  • Work highly independently
  • Maintain a strong consumer packaged goods and retail industry network, and thus a broad view of the entire region, to ensure PEP has a clear competitive advantage and to track competitive performance
  • Play a key role in the annual enterprise strategic planning process, including coordinating the development of RBC’s strategic plan and/or business portfolio review; performing key strategic analyses for the Board and/or Group Executive meetings; and communicating the strategy
  • Partner with business segments and functions to ensure that RBC has developed and articulated growth strategies that align across the business units while considering enterprise opportunities, threats, and priorities
  • Draft strategic documents and other material as needed for Group Executive and Board review, discussion and decisions
  • Champion rigorous consideration of strategic issues based on thorough research and analysis and frank debate among senior leaders
  • Continuously influencing and coordinating the efforts of multiple groups to maximize return of Kellogg’s investment. These groups include, but are not limited to, Customer Marketing, Sales, Shopper Marketing, Sales Finance, and BU Finance
  • Deploying Kellogg’s category customer strategies to field based Category Management through articulation and customization of key Marketing and Innovation strategies
  • Serving as the voice for field based Category Management implications and needs to Customer Marketing, Innovation, Market Research, Brand Marketing and Sales

Experience For Senior Manager, Corporate Alliance Strategy Resume

  • Uncovering key category opportunities which impact Kellogg brands and developing solution based selling tools and presentations
  • Capable of working on multiple, overlapping tasks in a fast-paced environment
  • Comfortable with working on difficult issues where there can be no definitive “right” answer; patient in the face of uncertainty, complexity and ambiguity
  • Intellectually powerful and agile: curious, rigorous, and creative
  • Emotionally intelligent: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions
  • Able to take initiative and make things happen with moderate supervision and guidance
  • Analyze statistics and make recommendations to Senior Management regarding staffing requirements for each portfolio or support group within Client Account Management related to specific operational strategies, processes, procedures and key initiatives

Experience For Senior Manager, Loyalty Strategy Resume

  • Lead the analysis of operational, strategy and initiative performance with a view to optimize performance based on costs, both losses and operating expenses, as well as the client experience
  • Lead the development of segmentation and workflow strategies for the Recovery operations group which impact recoveries on the over $4.5B of unsecured receivables managed by third parties
  • Develop executive level reporting and summaries on historical performance and inventory trends
  • Identify major areas of pre and post charge-off treatment optimization which leads to positive NIAT results
  • Leverage site visits to third party vendors to better understand their performance drivers as well as learn best practices to deploy in house
  • Investigate the use of new technologies pre and post charge-off which results in reduced costs and charge-offs or an increase in recoveries
  • Represent the business on projects which have inventory or workflow impacts for both Retail Account Services and Recovery Operations
  • Perform business analysis to determine the feasibility of initiatives and enhancements
  • Collect information and data through various sources, including reporting, research, monitoring phone calls, and interviews with stakeholders and key partners in the customer contact centers, and assist with the interpretation of the data

Experience For Senior Manager Emerging Channel Strategy Resume

  • Evaluate the impact of introducing new campaign strategies into the operational centres including the identification of resource requirements and to identify and assess tactical and systemic organizational risks and opportunities for enhancing the performance of campaign strategies and make appropriate recommendations
  • Develop recommendations for areas of refinement and improvement
  • Coordinate and provide implementation support for initiatives with other areas within Client Account Management
  • Represent the National Strategy and Deployment group in project meetings in Client Account Management and represent Client Account Management in stakeholder meetings to ensure business objectives are being met
  • Solid working knowledge of P&L statements and drivers of profitable growth
  • Maintain contact and communicate with partners to ensure smooth execution and escalate issues to the senior manager as necessary
  • Interpret, advise on, and ensure compliance with CIBC and external government policies, regulations and legislation as related to the design of the campaign strategies

Experience For Senior Manager, Sales Trade Strategy Resume

  • Ensure documentation standards are in place and applied to all analysis and campaign development
  • Bring a deep understanding of emerging trends, consumer insights, fintech’s, key partners, social platforms and relevant innovations to drive value to both our sales and service channels and our customers
  • Build senior level consumable artifacts for Executive teams, that facilitate executive awareness, engagement, contribution opportunities, and alignment to RBCI and RBC’s priorities
  • Contributes significantly to and leads in subareas ideation, planning, and project execution in advancing analytic and technologic know-how’s in the area of responsibility
  • Results oriented, including the capacity to both think strategically and execute tactically, embodying a blend of management, entrepreneurial, technical, creative, business, and marketing skills

List of Typical Skills For a Strategy Manager / Senior Manager Resume


Skills For Senior Manager Operational Strategy Resume

  • Experience working with diverse stakeholders and a proven track record of strong relationship management skills
  • Experience with implementing new tools into existing channels
  • Experience driving strategy across business units
  • Experience in delivering advanced insights with a variety of information streams beyond syndicated data
  • Experience working in Fortune 500 matrix organization
  • Experience in financial modeling tools and techniques would be an asset, as would knowledge of statistical techniques
  • Knowledge of and experience with Wealth Management, Community relations and corporate social responsibility
  • Experience leading large scale redesigns or complex smartphone/tablet applications and web site/applications
  • Solid understanding of current market trends related to popular social and digital tools

Skills For Senior Manager Category Strategy Resume

  • Background in sales, or past experience in advice/ contact centers
  • Strong ability to collaborate with partners to drive the implementation of the strategy
  • Creative thinker with strong ability to think outside of the box and challenge the norm
  • Driving and championing the ongoing development and execution of the trade architecture and promotion strategy
  • Communicating field based Category Management implications and needs to Customer Marketing, Innovation, Market Research, Brand Marketing and Sales

Skills For Senior Manager, Talent Strategy Resume

  • Developing and evolving TD’s enterprise payments strategy, covering retail, merchant and commercial businesses across North America
  • Working knowledge of the operating environment, process and procedures of contact centres
  • Working knowledge of credit, receivables management, analytical reporting and the ability to develop, organize, plan and implement strategies
  • Commercializing and guiding Market Research initiatives related to the achievement of sales objectives
  • Delivering Category Management insights
  • Managing Kellogg’s Category Management best practices around the consumer and customer within the commercialized go-to-market strategy
  • Ensuring compliance with policies, standards, guidelines and controls by

Skills For Senior Manager, Enterprise Strategy Resume

  • Coordinate and execute advertising and promotions that support and are consistent with company-wide marketing and brand goals and objectives
  • Analyze, enhance and sustain the succession planning process creating talent pools of viable candidates for key positions
  • Implements changes through organizational restructuring, career management, workforce diversity, and/or strategic planning
  • Takes initiative, isn’t afraid to fail, asks thoughtful questions, and constantly seeks better ways of working and communicating
  • Network across digital and social firms, including key consulting
  • Directs and oversees forecasting and business analysis

Skills For Senior Manager, Payments Strategy Resume

  • Create process for onboarding leaders via new leader assimilations
  • Facilitates focus groups, skip level meeting and new leader assimilations
  • Finance, Marketing and Operations
  • Ensure collection treatment strategies can be practically implemented working with
  • Lead cross-business / functional project teams to evaluate and provide insight into existing and new markets, products, services, structures, and technologies
  • Work closely with central Research team to dissect scheduling plans, KPI’s and competitors schedules
  • Recommends strategic direction of category brand or channel brand to senior management
  • Tracks, analyzes and communicates product and program performance. Recommends action plans to address variances in brand performance against annual plan

Skills For Senior Manager, UX Strategy Resume

  • Oversee the preparation, consolidation, and reconciliation of operational risk data. - Proactively monitor the management information systems and processes within IBCS’s operations to ensure timely, accurate and reliable information is delivered to our clients
  • Champion required changes to strengthen IBCS’s risk intelligence capabilities. Recommend and manage the development of new/enhanced reporting systems, policies, procedures, and controls to address known deficiencies
  • Provides direction to improve organizational and/or employee effectiveness through leadership development, successful planning, engagement, assessment, and talent management, organizational development initiatives
  • Partners with compensation team and HRBP to assess, evaluate and re-engineer executive leveling across the organization
  • Assess/correlate the organizational impact of leadership assessments/programs with business performance

Skills For Senior Manager, Corporate Alliance Strategy Resume

  • Develop bench strength program/methodology to create a common framework and language
  • Develops and executes measurement systems to evaluate post-change success and results
  • Assesses organizational development programs and processes to support organizational strategies
  • Incorporates metric based data into program design and implementation strategy
  • Act as local PMO. Stewards CIF, PPR, OF, Weekly Staff Meeting and BP process & routines and lead the execution of plans articulated and followed-through across the region
  • Develop the backbone for business analysis and tracking for the region. Metrics, Scorecards, forecasting models, volume/revenue variance analysis models, external context analysis & benchmarking
  • Support the communication of all the above strategic concepts and progress reports to SLBU management and the rest of the local organization and Bottling Partners
  • Leads the assessment process and identify consumer insights, customer and competitive profile at market, channel and segment level to identify growth opportunities for the System, and prepares specifics proposition that enable value capturing. Finally, manages the BP process and the unit´s continuous routines with the BU and Bottling Partners

Skills For Senior Manager, Loyalty Strategy Resume

  • Experience analyzing and solving complex business problems, including ambiguous problems; consulting and/ or corporate development experience would be an asset
  • Working knowledge of credit, receivables management, analytical reporting and the ability to
  • Conduct based analysis to spot industry shifts and to understand companies’ sources of high-reaching advantage as a foundation for clear strategy
  • Develop and lead NARP’s 5-year payments roadmap with a focus on digital-first, human-centric design
  • Integrate NARP’s strategy into the organization’s broader payments modernization agenda
  • Follow/assess market trends, the competitive environment, and the evolution of the retail and mobile payments environment within Canada and internationally

Skills For Senior Manager Emerging Channel Strategy Resume

  • Track and communicate progress against NARP Strategic Plan
  • Practices, processes, products and services
  • Develop, organize, plan and implement strategies
  • Experience in all creative domains (information architectures, visual design, interaction design, standards, prototyping, user experience strategy, content strategy…)
  • Partner effectively with Personal Banking, Wealth, Business Banking, Network Strategy, Real Estate, Marketing, Branch Strategy & Solutions teams to ensure the success and adoption of channel strategies
  • Lead a portfolio of test & learns to incubate emerging channel strategies (e.g. branch formats, new channel capabilities, operating models, digital presence, hours, performance metrics etc.)
  • Solid understanding of web programming languages (i.e. HTML and XML) and associated presentation technologies (i.e. CSS) at an expert level
  • Broad knowledge of CIBC’s organizational structure and retail banking operations

Skills For Senior Manager, Sales Trade Strategy Resume

  • Advanced understanding of current internet usage for marketing and delivery of financial services, including knowledge of ‘state of the art’ public internet sites and web design principles
  • Provide leadership and effective management of business unit staff to influence employee commitment to the organization, to the team, and to their job by; setting appropriate context when assigning work to ensure that individuals‟ roles support the achievement of the business unit‟s priorities and CIBC‟s overall goals
  • Develop complex project plans and status reports as well as identify project risks
  • Travel as needed to meet the needs business
  • Lead the Operational Strategy team to monitor and identify national or site specific trends and/or abnormalities with regards to delinquency, active inventory, callable inventory, call volume, average handle time, schedule adherence, agent activity as well as other associated operational key indicators

List of Typical Responsibilities For a Strategy Manager / Senior Manager Resume


Responsibilities For Senior Manager Operational Strategy Resume

  • Uses a wide range of previous experience, internal and external technologies, and advanced concepts to solve complex technical challenges in creative and effective ways. Conducts effective research of outside technology and keep abreast of industry trends and development work
  • Demonstrates excellent verbal, written, and presentation communication skills with senior leaders of the organization. Projects confidence and credibility on a defined set of topics. Has a high level of influencing skill
  • Proven strong analytical skills and business analysis experience
  • Effectively communicates the technical vision and roadmap in the area of responsibility
  • Responsible to engaged in effective reciprocal relationships with various internal partner groups to ensure CIBC objectives are achieved
  • Provide leadership and effective management of business unit staff to influence employee

Responsibilities For Senior Manager Category Strategy Resume

  • Significant Category Management and/or Shopper Insights experience
  • Strong knowledge of Category Management practices and tools (IRI or ACNielsen) and ability to learn new tools as needed
  • Franchise support experience
  • Nielsen (Nitro) proficiency
  • Responsible for all aspects of the analysis, workflow, impact and results of the collection treatments applied to delinquent accounts. Through the application of a comprehensive, conceptual and practical understanding of receivables management, the incumbent is responsible for the creation of strategies and associated campaigns to identify opportunities for increased efficiency and impact
  • Leads the management of the highly volatile local external factor arena (import regulations, price controls), that affect or could affect business continuity. Organizes the process for defining local tactics, actively contributing with thinking and frameworks the help sustain business in the Franchise Unit. Takes active role in the alignment with bottlers

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