Service Planner Resume Sample

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Olen Hettinger
43842 Kaycee Station,  Phoenix, AZ
+1 (555) 730 4001

Work Experience

Senior Production Planner, Service
05/2017 - PRESENT
Philadelphia, PA
  • Skills: Mechanical knowledge of DOT approved equipment. demonstrated/proven superior customer service skills. computer keyboarding
  • Lead resolution of resourcing conflicts in own planning area by means of timely escalation to relevant stakeholders
  • Participate in defining, developing and deploying visual management and management reporting including the right metrics for resource planning and scheduling
  • Participate in the continuous improvement, share and learn and implementation of best practices, related to resource planning and scheduling
  • Participate in CBP Tactical Planning by providing inputs to relevant stakeholders and to the governance body
  • Participate in planning optimization by having strong collaboration between service planning areas in the cluster to maximize cluster resource utilization, and avoiding suboptimization of a specific planning area
  • Issue PO’s for Service Only material
  • Experience with SAP or other ERP or MRP purchasing systems experience
  • Good negotiation and written /verbal skills
Service Planner
11/2012 - 11/2016
Los Angeles, CA
  • Ensure engineer’s job pack information is available using the IPT texting process
  • Experience of scheduling and co-ordination of a field based engineers is desirable
  • Knowledge of the security systems industry or construction/facilities industries would be desirable
  • Proven experience of managing customers preferably in a business to business environment
  • Approximately 10% travel required, valid driver’s license required
  • Proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations
  • Strong Analytical skills and experience in Excel data manipulation and model development
Service Centre Planner
08/2008 - 08/2012
Houston, TX
  • Experience in operations planning in same or similar industry and understanding of service planning processes
  • Team player who can work collaboratively and possess the quality to develop relationships across functional/regional teams
  • Detail & Execution oriented. Ability to innovate down to the details
  • Excellent communication, organizational and documentation skills
  • Excellent presentation skills and experience interacting at the Director/VP level
  • Services Operation and Material Planning
  • Initiation of work orders in bridge Field Services (bFS) or in other Schneider systems


New York University
2004 - 2008
Engineer's Degree in Supply Chain

Professional Skills

  • Strong analytical/math skills and experience doing “what-if” analysis or scenario planning
  • Demonstrated planning skills & Negotiation skill
  • Excellent planning, organisational, reporting skills,
  • Excellent speaking and writing skills in German as well as in English
  • Excellent customer service skills with the ability to resolve customer issues and be the main point of contact,
  • Strong computer skills and Advanced Level Excel are required
  • Experience in Communication / organization skills, good negotiator and easy to work with

How to write Service Planner Resume

Service Planner role is responsible for boundaries, excel, negotiation, reporting, planning, database, engineers, english, organization, finance.
To write great resume for service planner job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Service Planner Resume

The section contact information is important in your service planner resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Service Planner Resume

The section work experience is an essential part of your service planner resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service planner responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service planner position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Service Planner resume experience can include:

  • Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment (prevention Plan , FSR Certifications, PPE Personal Protective Equipment)
  • Maintenance of FSR Skills Matrix in bFS or in other Schneider Field Services systems
  • Built strong and effective work relationships with customers and colleagues
  • Experience in Communication / organization / negotiation skill
  • Planning, including ability to plan and supervise workloads. Experience with MS Project is an advantage
  • Working with other Service Planners when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall

Education on a Service Planner Resume

Make sure to make education a priority on your service planner resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service planner experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Service Planner Resume

When listing skills on your service planner resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical service planner skills:

  • Good analytical skills with ability for problem solving
  • Oral and written fluency in English. Good communication skills in Swedish is meritorious
  • Good interpersonal and communication skills, tolerant and assertive
  • Excellent computer skills (MS Office package)
  • Strong experience reverse engineering existing spreadsheets and systems
  • Solid technical experience of air compressors, and the ancillary equipment (Advantage)

List of Typical Experience For a Service Planner Resume


Experience For Service Planner Resume

  • Participate in data analysis, validation, UATs testing and assist in clearing roadblocks, facilitating problem solving process
  • Participate and represent service planning in weekly, monthly and quarterly meeting like Supply Demand, E&O, Sales and Operations Planning (S&OP), and NPI etc
  • Work cross-functionally with planning team to create dashboard reporting for spare planning process
  • Create planning process and training documentation and conduct quarterly documentation reviews
  • To ensure, in cooperation with your colleague of Planners team that the aftermarket service to our customers is guaranteed within normal working hours

Experience For Operations Service Planner Resume

  • Develop and maintain an Inventory and Replenishment Plan that supports Service Levels while minimizing inventory exposure
  • Work independently by serving as an escalation point to drive issue-2-resolution process around attention flags
  • Perform ad-hoc reporting and what-if analysis to meet business needs
  • Provide remote support to FSRs
  • Recommend to FS management Operational Efficiency & Process Improvement
  • Support Customer Care in their Customer requests to provide appropriate information. Take appropriate action as needed Provide feedback to ISSRs for any contract modifications
  • Attendance and participation in regular review meetings with Operations and Sales teams
  • Take ownership of the service roster (PlanningPME) and keep the planner updated

Experience For Service Centre Planner Resume

  • Coordinate and confirm service work with key stakeholders
  • Arrange all travel requirements for Field Service Engineers
  • Co-ordinate Spare Parts deliveries on site, on time, for service related activities
  • Respond to customer queries in a timely manner
  • Communicates routes within assigned territory to service personnel
  • Creates summary reports daily and provides to supervisor
  • To guarantee a fast service to our customers in need for maintenance or repair
  • To plan engineers work schedules, to maximize efficiency and minimize WIP

Experience For Service Demand Planner Resume

  • To check Technicians open jobs on regularly basis
  • To provide first line technical support to our customers
  • To provide simple quotations
  • To ensure the orders are correctly allocated and released for correct service technician
  • To monitor and record the progress of all customer orders, to ensure work is fully completed and any additional work is planned and completed in time
  • To constantly liaise with Service Technicians, Product Specialists, Aftermarket Sales Engineers and other service branches to transfer, highlight and resolve customer requests or problems
  • To collect information from the Service Technicians, in order to accurately record and maintain customer records and machine-park file

Experience For Service Coordinator / Planner Resume

  • To lead and coach the assigned team of service technicians
  • To evaluate technicians, appraisals, approve vacations, personal support
  • Back up of Planner administrator
  • Languages: fluent in Czech, intermediate knowledge of English or prepared to learn
  • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CE’s within the territory; Scheduling customer installation activity
  • Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments
  • Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload; Ensuring the correct and timely closure and completion of all work orders
  • At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available

Experience For IT Service Management Planner Resume

  • Weekly monitor consumption of demand plan and make adjustment, prioritize operations based on shortages and place purchase orders
  • Prioritize open work orders within defined company rules and guidelines
  • Provide parts management/coordination as assigned
  • Service Planner is accountable for continuously receiving and handling high volumes of work orders, working in a team environment and interacting with multiple internal customers
  • Position is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility; Position is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met
  • Service Coordinator is accountable for continuously receiving and handling high volumes of work orders, working in a team environment and interacting with multiple internal customers

Experience For Senior Production Planner, Service Resume

  • Consult with Product Managers, Production, Service Program Manager, Finance and Operations to obtain relevant data and insights on demand
  • Utilize MS Excel and SAP to develop Demand plans to maximize business targets (Service, Inventory, Advanced replacement Fulfillment)
  • Measure and report on inventory
  • Review, assess, and identify opportunities to manage and mitigate risk
  • Work with regional Supply Planners to manage production refurbishment requirements to meet inventory and service expectations
  • Plan and distribute service inventory among plants and warehouse locations based on demand

Experience For Installation / Service Planner Resume

  • Work with Program Service Manager and Product Managers to forecast demand for EOL products; and successfully transition them to end of life support
  • Plan and forecast components to support refurbishment and service after product EOL
  • Define and set inventory plans in MRP and measure to identify areas for improvement
  • Identify excess service materials and recommend actions to mitigate
  • Evaluate current spare planning processes and identify areas to simplify, automate and scale-out, including the migration of current planning systems into the HPE service planning model

Experience For Global Product Service Planner Resume

  • Assess impact of NPI activities to global spare planning process using “what-if” analysis and scenario planning techniques to facilitate decision making; NPI activities include new products, phase out existing products, new service/support business model, dual sourcing, etc
  • Integrate service inventory forecasting process with Sales and Operations Planning processes
  • Integrate repair operations with the planning system to drive accurate demand visibility and inventory optimization
  • Implement service planning calendar to drive focus on critical business activities
  • Create and gather business requirements and work cross-functionally to drive projects to completion

Experience For Information Technology Service Management Planner Resume

  • Use business assumptions, in-flows, out-flow and provide guidance on service inventory forecast and track forecast variance
  • Identify new depot opportunities based on system deployment
  • Oversee completion of NPI action to keep phase review process on-track
  • Analyze requirements and plan service and other scheduled activities
  • Measure FO KPI and coordinate with site engineers to issue the monthly report
  • Measure and analyze the performance of technicians to improve the mission duration and response
  • Basic knowledge in Operations
  • Log onto

List of Typical Skills For a Service Planner Resume


Skills For Service Planner Resume

  • Experience with Enterprise Resource Planning / Materials Resource Planning (ERP/MRP)
  • Work experience in demand/supply planning, solution design or consulting
  • Structured, good planning and organizing ability
  • Experience working with advanced spreadsheets or relational databases (like Access)
  • Several years' experience of workload planning, ideally gained in a Technical Services or Logistics related service environment
  • Experience of workload planning, ideally gained in a Technical Services or Logistics related service environment

Skills For Operations Service Planner Resume

  • Extensive experience with MS Office and in-house database management and planning tools
  • Experience of workload planning
  • Proven ability to analyze the upcoming trends and workload
  • Experience in resource planning or administration
  • To be able to set priorities and to keep a flexibility in the planning to handle emergency requests
  • Production, Service and/or Spare Parts functional experience
  • Effective in project management and communication

Skills For Service Centre Planner Resume

  • Proven ability to analyse numerical data and identify trends
  • Proven ability to analyze numerical data and identify trends
  • Excellent knowledge of both Italian and English language
  • Experience in a Customer Service/Support environment
  • Take initiative and exercise excellent judgment
  • Experience in Hardware or Software Support Delivery on non IBM/ OEM products
  • To ensure all parts are available prior to the visit date

Skills For Service Demand Planner Resume

  • Together with Product specialists plan and organize jobs for trainees under experienced technicians supervision and technical trainings
  • Immune to stress, ability to prioritize and to take decisions
  • Working knowledge of ERP systems, within a manufacturing environment required
  • Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer
  • Commissioning, installation and start ups scheduling with customer,

Skills For Service Coordinator / Planner Resume

  • Keeping customers regularly updated on all aspects of work orders
  • Handling customer service requests & unscheduled maintenance requests,
  • Updating bFO/bFS and Work Order creation,
  • Place Orders for Spare parts, material and subcontracting needed for the intervention according to Schneider process
  • Once job dispatched, transfer information to billing department with appropriate actions in the FS IT Tools to trigger the customer billing activity
  • Service administration, including but not limited to, assigning resources to service orders via SAP
  • Coordinate and book functional training requirements and update training register

Skills For IT Service Management Planner Resume

  • To organize the forward planning of all open orders, ensuring that all requirements are met in a timely and efficient manner
  • Knowledge of the IT industry, Data centres, electrical distribution and/or cooling systems would be an advantage,
  • Team player with “can do” attitude and comfortable working independently in a fast-paced environments
  • Knowledge of NOV supplied drilling equipment or industry equipment
  • Partnership first:We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
  • Innovators at heart:We are driven to innovate - creating both practical and breakthrough advancements

Skills For Senior Production Planner, Service Resume

  • Proficient level of English in both writing and verbally (TOEIC: 600 and above)
  • Basic PC literacy; Familiar with MS Office package; Keyboard proficiency; Understanding of Windows-based applications/tools
  • Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/tools
  • Coordinate with Project management Dept. for forecast and running projects
  • Optimize travel for Service Contracts visits by trending and prediction
  • Management of all notifications to the customer (rescheduling, confirmations, deliveries, etc.)

Skills For Installation / Service Planner Resume

  • Manage service report filing and circulation
  • Raise purchase requisitions for service related indirect purchases, i.e. tools and training requirements
  • Creates approximately 70 route plans using work order data and route analysis software
  • Summarizes and reviews plans daily with the Service Planning Supervisor
  • Parts ordering (Front Office), purchase order generation (Back Office),
  • FSR time sheet processing,
  • Customer minded and commercial feeling (customer contact)
  • Pro-active and ability to self manage
  • Employs a customer centric approach,

Skills For Global Product Service Planner Resume

  • Technical / functional knowledge
  • Bias for action:We never sit still - we take advantage of every opportunity
  • Establish, schedule, document and execute required work scopes of the project and track quotations/proposals/status, associated purchase orders and change orders as required through duration of project. Issue/track purchase orders for parts and services for internal and 3rd party requirements
  • Receive daily service calls and work orders. Assign tasks to appropriate personnel. Verify completion of jobs. Distribute work load evenly and efficiently among service engineers
  • Schedule employee work hours and time off the job. Ensure that adequate human resources are available at all times
  • Monitor and evaluate the work of service personnel. Assist in performance reviews
  • Complete "phone-in" and "over-the-counter" service transactions
  • Oral and written fluency in English and Swedish

Skills For Information Technology Service Management Planner Resume

  • ITIL Practitioner or Service Manager Certification
  • Preference for operations management or supply chain background
  • Time and people management
  • Sign in, or create and confirm an account
  • Complete full application process
  • Review the work load monthly to indicate the required resources

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