Senior IT Manager Resume Sample

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Danny Trantow
10179 Rebeka Loop,  Philadelphia, PA
+1 (555) 310 9060

Work Experience


Senior IT Manager
05/2017 - PRESENT
Philadelphia, PA
  • Strong business acumen and analytical capabilities with the ability to consolidate information into clear, concise analyses in support of business management requirements
  • Experience working within an information technology environment with a specific background in best practices for performance measurement and reporting
  • Strong communicator, with excellent oral and written presentation skills
  • Excellent customer service orientation with an ability to interact at all levels across the organization and balance viewpoints of multiple stakeholders
  • Superior ability to influence and motivate others, including those not within a direct reporting relationship
  • Are highly collaborative, putting our heads together when solving difficult problems
  • Write quality code and strive for zero bugs in each release
  • Love releasing code, striving for fast and frequent delivery
BTL, IT Head TH, Senior IT Manager
10/2014 - 04/2017
Houston, TX
  • Automate away the grunt work
  • Support our own code sharing on-call responsibility around the clock
  • Use multiple languages and frameworks: Java, Golang, Swift, C#, Spring, Postgres, Mongo, Splunk, Kafka / Confluent, AWS
  • Engage with Technical Product Management and Customer Experience team stakeholders to collaborate on roadmaps, requirements, and define solutions
  • Manage operations end-to-end across product life cycles
  • Drive execution to deliver high quality solutions using Agile processes
  • Direct design, development, performance, support and standardization ofHomeAway Salesforce instances and integrations to/from other sources
Ccar Senior IT Manager
08/2007 - 05/2014
Chicago, IL
  • Identify and develop new methods to increase productivity and efficiency
  • Provide clear feedback and status to upper Management on critical objectives and planned initiatives
  • Monitor the workload of staff (onsite and offshore) to ensure team members are consistently managed and challenged
  • Plan, manage and support the company’s middleware technologies including Oracle Fusion Middleware, File transfers, Managed B2B Service and API Gateways
  • Formulate and execute the technology vision and direction of the organization’s integration efforts in partnership with Enterprise Architecture and IT leadership
  • Managing and Measuring others
  • Defines technology strategy for business partners
  • Understands competition and how they use technology

Education


Brown University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent analytical, facilitation, influencing, negotiation, problem-resolution skills and consensus building skills #LI-AR1
  • Strong leadership skills and experience in people management and team building with highly skilled, senior resources
  • Outstanding customer service skills with the ability to work effectively with diverse groups of people at various levels within the organization
  • Demonstrate a solid understanding of business and technical problem solving skills
  • Demonstrated collaboration skills to foster effective working relationships with the IT organization and our customers
  • Strong organizational skills, with the ability to work in a fast paced environment
  • Facilitation skills and project management experience with mid to large size projects

How to write Senior IT Manager Resume

Senior IT Manager role is responsible for business, technical, leadership, interpersonal, organization, collaboration, presentation, design, influence, communications.
To write great resume for senior it manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior IT Manager Resume

The section contact information is important in your senior it manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior IT Manager Resume

The section work experience is an essential part of your senior it manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior it manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior it manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior IT Manager resume experience can include:

  • Provides thorough subject matter expertise across several technical capabilities/disciplines/systems/services/domains and provides input and recommendations into enterprise strategy typically through providing subject matter expertise to IT Director or higher
  • Strong customer service skills with end users, clients, and co-workers, with the ability to prioritize and execute tasks in a fast-paced environment
  • Outstanding people manager, with inspirational leadership skills, presence and proven ability to coach, lead, and develop high performing teams
  • Strong in depth overall work experience delivering (Agile) software at scale and experience defining and realizing technology strategy
  • Excellent Influence and Communication skills, including navigating difficult conversations with stakeholders & staff
  • Proven large implementation experience in Business Intelligence (BI) and Analytics including experience in People/Process/Technology

Education on a Senior IT Manager Resume

Make sure to make education a priority on your senior it manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior it manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior IT Manager Resume

When listing skills on your senior it manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior it manager skills:

  • Excellent people manager, with inspirational leadership skills, presence and proven ability to coach, lead, and develop high performing teams
  • Extraordinary collaboration skills with an ability to partner effectively with others in the pursuit of common goals
  • Work effectively in a constantly changing environment, requiring ongoing re-evaluation of priorities
  • Strong facilitation and presentation skills and the ability to present to senior management and executive audiences
  • Skill in effectively planning, organizing, controlling, and supervising the work of subordinates
  • Demonstrated ability to communicate effectively with peers and senior management, driving diverse workgroups to collaborative solutions

List of Typical Experience For a Senior IT Manager Resume

1

Experience For BTL, IT Head TH, Senior IT Manager Resume

  • Excellent organization skills and ability to prioritize and carry out multiple tasks
  • Proven Leadership skills with the ability to manage both budgets and people
  • Can operate effectively in global networks and across all Honeywell Functions, SBU’s and Enterprise IT organization
  • Strong collaboration, communication, presentation, and negotiation skills
  • Excellent relationship, change management, and communication skills
  • Skilled in developing, advancing, and supporting effective monitoring solutions for infrastructure and applications
  • Proven experience implementing technology solutions for mid-sized companies
  • Strength in influence and relationship management skills
  • Effectively communicate across team and stakeholders and to inspire trust in vision, strategic goals & aspirations is required
2

Experience For Senior IT Manager, Ediscovery Resume

  • Skill as a change agent to help facilitate effective deployments and modifications of business process solutions
  • Strong experience in solution architecture of commercial IT capabilities in a large enterprise is required
  • Experience with effective staff management, performance evaluations, and the ability to lead and influence others
  • Prior experience with Enterprise wide ERP system deployment
  • Prior experience with Finance systems, Program Management systems and processes
  • Unix/Linux & Windows operating systems, commands and utilities including problem solving and debugging skills
3

Experience For Ccar Senior IT Manager Resume

  • Prior management or strategic team leadership experience
  • Effectively communicate and explain technically complex concepts to non- technical project team members and vice versa
  • Effectively manager team of executive stakeholders
  • Communicate effectively across all levels of organization
  • Strong communication and business partnering with excellent command of English and Chinese
  • Strong project management background, with experience leading large-scale initiatives
4

Experience For Senior IT Manager Resume

  • S/4 HANA, ABAP and HANA analytical skills are an added advantage
  • Proven experience with external vendor integration
  • Prioritize tasks and work with multiple priorities, sometimes under limited time contstraints
  • Assisting with new investment application budgets as approved by project prioritization process
  • Experience in financial analysis (including forecasting and financial modeling) and working within cross-functional project teams
  • Highly skilled at designing and implementing multiple tier architecture solutions, developing high-performance and secure systems and system integration
5

Experience For BTL, IT Head TH, Senior IT Manager Resume

  • Experience required leading software projects leveraging Agile practices, required
  • Experience supervising the work of others in direct and indirect reporting relationships
  • Experience in vendor sourcing, selection and onboarding to enable technology solutions
  • Experience communicating trends, metrics and actionable recommendations in verbal briefs, dashboards and reports to a wide ranging technical/business audience
  • Experience managing a team of 20 or more direct reports
  • Experience gaining consensus among a large, diverse group of stakeholders
  • Experience managing direct reports
  • Possesses solid understanding of the current infrastructure
  • Experience with Healthcare Claims processing
6

Experience For Senior IT Manager, Ediscovery Resume

  • Experience and understanding of the Fuels retail business helpful
  • Project/Program Management experience delivering large scale projects from concept through delivery and operations is required
  • Experience evaluating estimates for IT projects
  • Experience managing relationships with multiple diverse organizations
  • IT experience including 5 years of leadership
  • Experience supporting IT systems, processes or capabilities
  • Experience leading medium to large size teams / projects both onshore and offshore
  • Experience in technical requirements gathering, analysis techniques and process improvement approaches
  • Experience with staffing and employee development strategies
7

Experience For Ccar Senior IT Manager Resume

  • Experience using Lean+ /Agile Project Management or Development methods
  • Experience in managing product teams and SCRUM methodologies
  • Good level of technical knowledge related to threat actor simulation, general cybersecurity knowledge, penetration testing, and vulnerability management
  • Proven seasoned leader with 10+ years of managing development resources
  • Demonstrated expertise in the areas of accountability, critical thinking and emotional intelligence
8

Experience For Senior IT Manager Resume

  • Advanced experience using agile methodologies to deliver IT projects
  • Systems experience with EDI messaging and implementation
  • Previous experience managing a team of FTE's, Contractors, and Global Delivery Partners both on and off shore to deliver for the customer
  • Experience with Cisco communications devices, including deployment and administration
  • Experience with spam filtering and SSL Certificates
  • Experience managing teams of people through line management or project management
  • Ensure proper prioritization, planning, and execution of all support projects
  • Project Intake, Strategic Alignment and Prioritization:
9

Experience For BTL, IT Head TH, Senior IT Manager Resume

  • Demonstrates expertise in at least one component of the infrastructure and within that area can independently evaluate and resolve most problems
  • Skill in establishing and communicating clear expectations regarding work performance for both the individual and/or team
  • Define priorities and associated technology investments to deliver maximum value
  • Work closely with management to identify, recommend, implement, and support cost-effective technology solutions for all aspects of the organization
  • Skill in a variety of communication methods to present complex issues to diverse audiences
  • Experience required in the following areas
10

Experience For Senior IT Manager, Ediscovery Resume

  • Experience in managing teams responsible for CSS Application(s) for a Utility business
  • Hands on, practical experience (including implementation and support) with Palo Alto firewalls
  • Experience with build tools, such as Bamboo, Jenkins, ant(+ivy), Maven, Gradle, Artifactory, and other related tooling
  • Experience with configuration management and provisioning tools, such as Chef, Puppet, Salt, Vagrant, etc
  • Experience working in a diverse, team-focused environment with other SREs, Engineers, Product Managers, etc
  • Experience managing a team over service request triage, cross-divisional release governance & coordination and analytics
  • Experience with NSX and Forescout

List of Typical Skills For a Senior IT Manager Resume

1

Skills For BTL, IT Head TH, Senior IT Manager Resume

  • Advanced problem solving and negotiation skills. Proven project management skills and experience
  • Skill in effectively planning, organizing, controlling and supervising the work of subordinates
  • Experience in developing automation tools and frameworks with hands on technical and programming skills with service development focused
  • Proven experience developing and maintaining a strong relationship with IT partners, and software vendors
  • + Strong communication skills, including with employees, clients, senior management and vendors
2

Skills For Senior IT Manager, Ediscovery Resume

  • Provide technical direction and guidance - Excellent multi-tasking skills. - Global cultural awareness
  • Continuous expand the team’s skills and personal growth with mentorship, establishing training programs, budgeting time for experimentation
  • Proven experience leading a global infrastructure engineering team – managing both people and technology. Leads from the front, by example
  • Audit experience, including internal audit or public accounting experience
  • Effectively manage a complex and demanding book of work supporting the Derivatives and Common Services organization
  • Provides strong organizational leadership in an environment of frequently changing priorities, high pressure decision making, and high customer expectations
3

Skills For Ccar Senior IT Manager Resume

  • Experience managing large teams, including other managers, with multiple skill sets and geographic locations
  • Proven experience identifying and automating manual processes with measurable outcomes
  • Demonstrated experience managing vendor products and relationships
  • Effectively deal with assignments that require strategic thinking with minimal direction
  • + Outstanding leadership, teamwork and people management skills
  • + Strong results orientation, demonstrated by driving to deadlines, financial targets, project goals, etc
4

Skills For Senior IT Manager Resume

  • Effectively lead and motivate employees to perform to their highest potential by serving as a role model
  • Strong experience leading technical teams
  • Expert technical skills related to components such as network, server, OS, database, middleware and client
  • Working experience with enterprise shared services
  • Collaborating with other customer and IT groups to identify and prioritize remediation efforts
  • Proven track record of identifying, configuring, and supporting open source technologies
5

Skills For BTL, IT Head TH, Senior IT Manager Resume

  • Past management experience providing leadership, development and coaching to high performing team
  • Experience leading and implementing projects and working collaboratively with other departments levels
  • Manage managers and experienced IS staff (hiring/recruiting, coaching for high performance, formal performance review process, etc.)
  • Experience creating, allocating and managing a global IT budget
  • Experience managing, training and mentoring others in IT software development and SaaS/Software Package implementation best practices
  • Able to operate at varying levels of abstraction including business and product strategy, design, and implementation
  • Has experience dealing with vendors and other people who are supplying the product or services
  • Deep understanding and hands-on experience implementing a Big Data stack (e.g. Hadoop)
6

Skills For Senior IT Manager, Ediscovery Resume

  • Strong leadership qualities such as communication, presentation, coaching and mentoring
  • Experience leading quality control and testing activities for enterprise and departmental application systems
  • Strong understanding of auditing concepts and how to apply them
  • Experience providing strategic guidance and leading organizational change
  • Proven ability to manage and structure engineering teams for delivering high quality solution in a fast paced environment
  • Exposure to and experience with providing strategic mentorship and leading organizational change
  • Proven ability to handle and structure engineering teams for delivering high quality solution in a dynamic environment
  • Experience leading/managing direct(or indirect) employees in a matrixed organization
  • Have experience in supporting Enterprise Application packages like SAP and manufacturing support software packages like Rockwell MES
7

Skills For Ccar Senior IT Manager Resume

  • Experience in supporting IT operations for manufacturing
  • Prioritization of project activities within ETS, working with TLT and PM's to understand relative sequencing
  • Thorough understanding and experience with Florida Blue's Enrollment, Maintenance and Billing platforms and vendors
  • Experience in retail back office and/or financial accounting or reporting
  • + Experience working with and influencing business executives
8

Skills For Senior IT Manager Resume

  • Previous experience working as one of the following
  • Experience in Agile and Dev Ops methodology, including test driven development and paired programming
  • Experience in Electronic Healthcare Record (EHR) Interface Engines in building interfaces using HL7, FHIR, CCD/CCDA, HISP/Direct , RESTAPI, Blue Button, etc
  • Experience in building Interfaces with leading EHRs such as EPIC, Cerner, Allscripts, eClinicalWorks, Practice Fusion, etc
  • Experience using a wide breath of cyber security tools, including but not limited to SIEMs, IDS/IPS, Sniffers, Scanners, and others
9

Skills For BTL, IT Head TH, Senior IT Manager Resume

  • Experience mentoring and coaching other leaders
  • Experience modernizing moving legacy infrastructure to modern
  • Experience working in a Large Banking or Insurance organization
  • Possess good forward thinking capabilities to drive the build out and maturity of operability testing and triage capabilities
  • Experience with JIRA and Confluence along with the related planning and reporting/analytic functions
  • Identify opportunities to improve customer satisfaction and the user experience, by partnering with support teams, and reporting on progress
  • Experience defining and managing projects
  • Very experienced in Leadership role leading and mentoring software engineers
  • Experience working with high volume, transactional, large capacity systems in a 24x7 environment
10

Skills For Senior IT Manager, Ediscovery Resume

  • Prioritize and manage team work using Agile and Dev Ops methodologies to reduce cycle time and increase velocity
  • Experience spanning across several technical disciplines, capabilities, services, technologies, domains or systems
  • Demonstrated working knowledge of electric grid related systems (SCADA, DMS, etc..)
  • Demonstrated leadership managing an IT systems project delivery and support team
  • Experience managing a portfolio of departmental application systems across multiple business domains
  • Experience in managing a diverse IT workforce from multiple sources in various geography such as: employees, contractors, vendor and off shore initiatives

List of Typical Responsibilities For a Senior IT Manager Resume

1

Responsibilities For BTL, IT Head TH, Senior IT Manager Resume

  • Partner with business application owners, shared services, and development staff to create the roadmap for the application stack and infrastructure necessary to support West Monroe’s applications
  • + Assess and report on the risk level of vendors based on financial, skills, tools and the use of third parties
  • Working experience with application logs data analysis using Elastic Search and continuous monitoring
  • Project management, technical understanding, analyzing information, problem solving, staffing, good communicator
  • Operates as a head of a program area or sub-function within Merchandising Technologies, supporting a group of Program Managers, Project Managers and Analysts
  • Experience in capturing and managing patient generated data
  • Experience managing in a matrix environment and delivering projects and services via a combination of internal, contract, and outsourced capabilities
2

Responsibilities For Senior IT Manager, Ediscovery Resume

  • Proven understanding of software development and operations methodologies, including agile
  • Validate on ETS spend at the application level and tie back to demand forecasts as part of a recurring monthly practice
  • + Provide oversight, guidance and support to procurement staff during negotiations with vendors to optimize the procurement of cost-effective acquisitions
  • Experience in leading Connectivity, Integration, and/or IoT teams for a large enterprise
  • Experience in defining HIPAA compliant Interfaces among EHRs, devices and Analytics datastores
  • Experience leading projects through all phases of project lifecycle
  • Work with GTS, AS and managed service partners to ensure effective support for GXP and non-GXP instruments and the laboratory environment
3

Responsibilities For Ccar Senior IT Manager Resume

  • Maximize ROI through feature prioritization
  • Build and maintain strong partnerships with business, BTL(Business Technology Leader), PLO (Product Line Owner) and development teams
  • Build and maintain strong partnerships with business and product line organization
  • Experience in Content Management principles and technologies to include Veeva, Documentum, Insight Suite for Regulatory Submissions is required
  • Financial management experience in an IT department (budget planning cycle)
  • + Model and encourage a strong Sense of Urgency and Bias for Action
  • Experience in the healthcare providers industry
  • Management and professional development of a team of highly skilled developers
4

Responsibilities For Senior IT Manager Resume

  • Effective management of the software application lifecycle
  • Coordinating the interviewing and onboarding of new team members, and ensuring they have access to required resources and tools
  • Building expertise in multiple domains (e.g., networking, storage, back-up, databases) while also developing knowledge of emerging technologies
  • Ensuring team is developing project deployment plans and coordinating deployment activities
  • Working knowledge of networking , oWASP Top 10, and penetration testing concepts
  • Taking necessary actions to prevent or resolve problems; keeping management informed of potential problems, changes in plans and any important events
  • Leading a team of dedicated professionals focused on
5

Responsibilities For BTL, IT Head TH, Senior IT Manager Resume

  • Identifying resource gaps and escalating as needed
  • Facilitating meetings, discussions and efforts to identify, troubleshoot project development issues, and managing communications of such activities
  • Participating in measuring project benefits achievement for key programs
  • Maintaining necessary records and documentation to support actions and decisions
  • Protecting the confidentiality and authorized use of company data/records
6

Responsibilities For Senior IT Manager, Ediscovery Resume

  • Supporting projects with risk identification, mitigation and problem resolution
  • Ensuring projects follow Duke’s ITDM processes and meet project deliverable deadlines
  • Communicating IT development activities/efforts and cross impacts with other projects to project manager and project sponsor
  • Managing relationships with vendors that provide software and resource services
  • Operating as primary point of contact with regional ADM vendors for day-to-day interactions on solution delivery
  • Coordinating incident and problem resolution with other internal organizations
  • Understanding of TCP/IP protocol
  • Partnering with the Regional Digital Governance Team to support the Digital & Connected Commerce Strategy and roadmap
7

Responsibilities For Ccar Senior IT Manager Resume

  • Understanding of IT Operations Management, such as process improvement, operating models and IT Service Management including ITIL based processes
  • Structuring and manage delivery by vendor partners
  • During project implementations, manage business expectations, and keep business aligned to business requirements
  • Working knowledge of ECM technologies, preferably FileNet, HP Exstream, Kofax, and CMOD
  • Working knowledge of private cloud technologies and implementation patterns
  • Manages the networking team including managing employee performance by evaluating employee performance and coaching & mentoring staff
  • Manage the system, network and helpdesk personnel. This includes coaching, mentoring, ongoing development and training of the teams to ensure their success
8

Responsibilities For Senior IT Manager Resume

  • Manage IT operational strategic planning, which includes project planning, organizing and negotiating the allocation of resources
  • Expert understanding of application deployment, testing and environment management policies, standards and procedures; and ensuring compliance
  • Raise the maturity level of the Project Management organization by mentoring, guiding, and driving continuous improvement
  • Directs the initiation, planning, execution, monitoring, controlling and close of an entire project
  • End User Training: Manages the development and delivery of training for internal IT and external users to ensure productive use of existing and new systems
  • Fundamental understanding of IT technologies including infrastructure, applications, interfacing technologies, cybersecurity
  • In depth Salesforce Development creating custom components and/or extending existing Salesforce features
  • Extensive working knowledge of MS Project, Excel, and PowerBI, including reporting & analytics
  • Provide direct supervision of individuals including mentoring, performance management, and staffing decisions
9

Responsibilities For BTL, IT Head TH, Senior IT Manager Resume

  • Share your knowledge with developers across the organization through teaching, mentoring, and coaching
  • Design and/or enhance laboratory instrument intake processes including networking and IAPP compliance
  • Capable of understanding and contributing to the technical solution from design through code review
  • Assist with project resource scheduling and department capacity planning
  • Drive “how” to build solutions optimized for security, stability, scalability, agility, and quality using modern and emerging techniques
  • Continuously update knowledge through the study of development tools, programming techniques, and computing resources
10

Responsibilities For Senior IT Manager, Ediscovery Resume

  • Drive change by continually seeking to improve and enhance our infrastructure in order to serve the evolving needs of the organization
  • Conducts software/systems engineering research to develop new capabilities, ensuring cybersecurity is fully integrated
  • Supervise geographically distributed resources including hiring, performance evaluation, professional and personal development
  • Lead the Cyber security SOC to ensure continuity of 24/7 security services overseeing security event monitoring, management, and response
  • Expert understanding of policies, standards and procedures; ensuring compliance
  • Capture infrastructure demand at the quotation creation stage, working closely with the Project Delivery Leads (PDL)
  • Establish product vision and roadmaps that increase efficiency of existing product lines and introduce new product lines to maximize business value
  • Work with relevant stakeholders address laboratory computing technology lifecycle management
  • Manage business partner expectations, resolving conflicts between requirements, timelines and budgets

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