Senior Business Process Resume Sample

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Jasmin Schumm
382 Johnnie Village,  San Francisco, CA
+1 (555) 646 0515

Work Experience

Business Process Senior Analyst
09/2015 - PRESENT
Los Angeles, CA
  • Project Management : Analyze, solution design and execute design, development and deployment of ERP and BI solutions including related business processes
  • Provide ERP and process expertise and consultancy to Operations to achieve next level process optimization
  • Ensure effective management of change associated with ERP financial process changes - including enhancements and fixes
  • Strong knowledge and application of accounting skills in multiple Finance functions such as Accounts Receivable; Revenue/deferred, Credit and Collection , Cash management; etc
  • Thorough understanding of Quality Processes, used for managing projects and programs
  • Responsible for defining and/or documenting the evolving business processes of the organization and for defining the business scenarios and operational concepts
  • Lead and coordinate business process requirements development and engineering, as well as related business use case definitions and modeling efforts
Senior Mgr Business Process Mgmt
08/2009 - 06/2015
Houston, TX
  • Provide analysis of existing processes, roles, organizational structures, and supporting technologies to identify and recommend improvements, and to review, comment, or advise on documents produced by work groups and organizational units
  • Provide enterprise systems engineering and strategic project management support for integration of data across several of the client's functional systems
  • Interpret business needs to impacted organizations including information system design and implementation project teams; representing mission owners' needs to technology managers
  • Support cost/benefit analysis for any suggested business and technology changes
  • Transition data sources, conduct data integrity reviews/assessments of systems and provide recommendations to the client
  • Process improvement planning, institutionalizing processes and procedures, and supporting team efforts to achieve a successful organizational outcome
  • Support organization initiatives by analyzing strategies, assessing gaps, and recommending improvements to senior leadership
  • Development of business concepts, processes, architectures and systems that support enterprise mission needs
  • Exposure to or use of business process reengineering and improvement techniques, enterprise architecture frameworks, and organizational change management techniques
Business Process Reengineering Senior Analyst
05/2005 - 06/2009
San Francisco, CA
  • Development and engineering of requirements and use-case definitions
  • Able to manage global implementations of BI solutions with significant contribution in the overall techno-functional design of the system
  • Responsible for developing/managing/supporting web tools for internal partners
  • Vendor Management: Manage, lead, guide and monitor outsourced partners’ resources and Internal IT teams to meet delivery commitments
  • Manage, lead, guide and monitor partners’ team and collaborate with IT resources to meet delivery commitments
  • Provide technical/Business consultation for creating and generating Order Management reports required for Keysight internally using Business Intelligence reporting tools
  • Perform analysis of Order management data models to create business reports/analysis based on business requirements
  • Lead the communication with IT, System 11 team contacts to resolve issues whenever required
  • Experience in order management reports development using business intelligence tools (OBIEE, Incorta, System11 etc.), and data analysis using Analytical Tools (MicroStrategy/Spotfire etc..) and Techniques


University of Phoenix - North Davis Learning Center
2000 - 2005
Engineer's Degree in Business

Professional Skills

  • Strong problem solving/troubleshooting and analytical skills
  • Processes excellent communication, motivation, team building, employee involvement, diplomacy, delegating skills as well as confidence and enthusiasm
  • Strong flexibility to adapt to change and willing to learn and develop new skills as applicable
  • Work independently on multiple activities, showing appropriate level of prioritization and escalation skills
  • 1) Excellent in analytical, logical skills - Ability to make analytical decisions
  • Experience in Sourcing and BPO Outsourcing with a strong understanding of accounting and finance operations
  • Prioritize incidents and requests according to given Priority matrix to drive and focus day-to day support

How to write Senior Business Process Resume

Senior Business Process role is responsible for design, credit, finance, facilitation, analytical, architecture, training, integration, security, accounting.
To write great resume for senior business process job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Business Process Resume

The section contact information is important in your senior business process resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Business Process Resume

The section work experience is an essential part of your senior business process resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior business process responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior business process position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Business Process resume experience can include:

  • High understanding of operations and strong facilitation skills
  • Prior personnel and project management experience
  • Self-motivation skills; ability to work independently, team player
  • Computer skills: advanced Excel, PowerPoint presentations, Word, Acrobat, Visio, ARIS
  • Strong experience in formal change and release management processes
  • Strong experience in escalation procedures

Education on a Senior Business Process Resume

Make sure to make education a priority on your senior business process resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior business process experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Business Process Resume

When listing skills on your senior business process resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior business process skills:

  • Knowledge, skill and ability to work effectively with others to achieve optimal collective results
  • Communicate effectively across different levels & geographies
  • Embrace new technologies, meet emerging market demands, respond effectively to changing conditions, apply continuous improvement techniques
  • A proven ability to plan, organize, prioritize, manage and track numerous concurrent activities to successful outcomes
  • Understanding and awareness of when to act or escalate. Act in a timely way on decisions. Set clear priorities and deliver on them
  • Banking experience highly desirable

List of Typical Experience For a Senior Business Process Resume


Experience For Business Process Senior Analyst Resume

  • Skilled in problem analysis, problem solving, and business judgment
  • Implements improvements within the department, working with colleagues within the business including IT
  • Analyze process, data and work instructions to prepare and deliver reports, recommendations, or alternatives for improving processes
  • Works with Engineering and support teams solve problems and implement process improvements
  • Perform data recovery tasks for the sake of data integrity and data consistency as per instruction and following support principles and procedures
  • Perform mass data updates requested by the customer as per instruction and following support principles and procedures
  • Plan and facilitate problem solving workshops across cross-functional internal teams
  • Document structured presentations and reports for senior management decision making
  • Evaluate and make recommendations and improvements on training material and methodology

Experience For Senior Mgr Business Process Mgmt Resume

  • Able to manage global implementations of BI solutions with the significant contribution to the overall techno-functional design of the system
  • Demonstrated involvement in end-to-end deployments of the following: OBIEE repositories, Oracle BI applications (System11, BI Tools), ETL, Website/Window Application, Reporting Dashboard and data warehousing
  • Work with product managers to identify product gaps across the firm’s core processes
  • Assists with the day to day NPI Operations, leads technical meetings, designs NPI build plans and schedules
  • Ensures that production and NPI parts and assemblies meet delivery and quality expectations
  • Take ownership and timely follow up on incidents and requests as assignee
  • Register, categorize and classify incidents and requests
  • Analyze application issues and provide workaround or permanent resolution and communicate in timely manner in line with the agreed service scope and service levels

Experience For Business Process Senior Rep Resume

  • Perform Problem Management for root cause identification and permanent resolution
  • Perform technical analysis for root cause analysis and create technical specification for software defect resolutions
  • Perform technical analysis and create technical specification for pro-active error prevention of business-critical application processes
  • Escalate process related issues to Business Process Owners
  • Identify and communicate application or process related improvements to relevant stakeholders for further investigation and consideration of error prevention

Experience For Business Process Reengineering Senior Analyst Resume

  • Provide replication steps for application malfunction to support Problem Management in root cause identification
  • Apply appropriate user account management procedures
  • Assist in maintenance and creation of support documents (content) and any other necessary resources to facilitate re-use and enhance competency and efficiency of the M3/System21 Competence Center function
  • Assist in identifying and recommend and apply changes in support practices, maintenance and standards, and cross-training required to better share application support competency and responsibilities across the M3/Systemc21 Competence Center function and with connected functions and stakeholders
  • Perform quality assurance (Operations acceptance) testing for any emergency and minor changes
  • Participate in service operational reviews, ensuring SLA, KPI and other data / information is provided to assist with such reviews

Experience For Business Process Senior Rep-advanced Resume

  • Assure high level of accuracy and completeness related to incidents and requests, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents
  • Participate in the process of transition new solutions and applications and projects into M3/System21 Competence Center Operations environment, assist in ensuring all service acceptance and operational deliverables have been successfully developed and agreed and required knowledge has been received prior to handover
  • Identify and specify opportunities for service improvements
  • Ensure adherence to company policies, designed procedures, internal controls and security principles
  • Communicates urgent incident statuses to levels of Management as appropriate
  • Alert the IT Production Operations Manager - APAC of any shortages and performance issues within the support chain
  • Provides level 3 and 4 application and application process support

Experience For Senior Lead Business Process Modeler Resume

  • Manage key risks, issues and dependencies
  • Conduct feasibility analysis / business case preparation
  • Map and optimize processes
  • Identify and engage with key business stakeholders
  • Work effectively with remotely based teams and vendors across multiple geographies, functions & organizations which is occasionally outside standard working hours
  • Identifies, frames and prioritizes initiatives to capture value
  • Proficiency with Visio, MS Project, Excel, and PowerPoint

Experience For Senior Business Function Process Analyst Resume

  • Analyzes problems and generates solution approachs and action plans
  • Detects and steers improvements opportunities: changes in business, processes simplification; IT tools fit-gap evaluation; existing tools deployment and solutions retrofit
  • Leads requirements gathering, service-oriented modeling, analysis and designs activities. Evaluates business requirements and prepares detailed functional and technical (non-exclusive) specifications
  • Serves as the liaison between business and systems analysts, developers and project management groups, and drives implementation
  • Monitors and steers tools and processes adoption
  • Acts as a global referent in terms of the abovementioned processes, information flow and tools availability and usage

Experience For Business Process Outsourcing Senior Manager Resume

  • Experience as a senior business analyst or system consultant of HR systems ( Desirable knowledge of SuccessFactors and/or SAP HR/ PY). Drive for results. Good interpersonal skills to influence others. Capable to manage several projects at the same time. Autonomous. Approach problems with curiosity and open-mindedness
  • Excellent AS/400 knowledge
  • Participate in a user and task analysis to maintain the business community's perspective
  • Partner with subject matter experts to identify any competency gaps for inclusion in future trainings

List of Typical Skills For a Senior Business Process Resume


Skills For Business Process Senior Analyst Resume

  • Strong customer focus - meeting and exceeding expectations, resolving issues and developing solutions to meet customer needs
  • Interact with business partners in professional and responsive manner. Experience working in a flexible, rapidly changing and demanding environment
  • Work closely and support manager in selecting, training, developing and managing performance of Test team
  • Responsible for meeting Project deliverables and timelines through active participation, ownership and action planning
  • Use of incident / problem and change management tracking systems
  • Take ownership and play an active part in documentation of process updates and conducting regular session on the changes/updates
  • Contribute resolution efforts to obtain the customer satisfaction

Skills For Senior Mgr Business Process Mgmt Resume

  • Achieve desired results by encouraging and supporting the contributors of others possession of required knowledge, skills and experience to work effectively with others throughout the organization
  • The ability to gather, collate, analyze information effectively from a range of sources to present and offer knowledgeable workable solutions
  • Strong behaviors which create a high performing customer focused team
  • Results focused - keeping to schedules, delivering work in time; ensuring high quality delivery
  • Initiative to anticipate situations and problems and ability to advise appropriate workarounds and solution/s
  • Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner
  • Defines business requirements and business processes related to system initiatives

Skills For Business Process Senior Rep Resume

  • Navigate within a large organization
  • Obtain Active Public Trust Security clearance
  • Understand the process stream map for Order management cycle and know the Quote-2-Cash flow
  • Understand and analyze Keysight Test and business processes, understand stated & implied needs. Work with Business Partners to provide robust and scalable solutions. Provide innovative solutions to complex process problems
  • Acquire Test domain knowledge and build on to work independently in handling business and cross functional queries. Continue to enhance Project Management, customer communication and coordination skills through practical exposure to ongoing projects
  • Work as a team to ensure that customers/partners requirements are met - attend team meetings, discharge actions in a timely manner and follow up others as appropriate; keep respective stakeholders informed of all changes/updates

Skills For Business Process Reengineering Senior Analyst Resume

  • Facilitation skills and the ability to influence across functional and organizational boundaries
  • Work experience, with 5 of those years working in in process and operations management: business process optimization, change management, project management, workflow management, operations or a combination of any of these
  • Experience Visio (or related process mapping tool)
  • Formally present and document analytical work and model, strategies or processes in a simple and succinct manner to all levels of the client’s organization
  • Multi-task, deal effectively with ambiguity and prioritize under pressure
  • Above 4-5 years working experience, and at least 2-3 years’ relevant data analytics experience
  • Experience with organizational change management, scheduling, organizing and communicating time-sensitive tasks
  • 5 – 7 years of relevant consulting or industry experience in business process reegineering or strategic initiatives

Skills For Business Process Senior Rep-advanced Resume

  • 5 – 7 years of relevant consulting or industry experience in business process reengineering or strategic initiatives
  • Project Management and hands-on Quality methodologies is desirable
  • Experience in developing lifecycle documents, including Use Cases, Detailed Functional Requirements, Detailed Design Specifications, Business Process Models and Test Cases
  • Experience leading requirements discovery working sessions with an audience of customer and systems Subject Matter Experts (SMEs), and translating the results of requirements discovery sessions into Requirements/Design documents and Use Cases
  • Experience with requirements management tools with at least 1 year experience using HP Application Lifecycle Management (ALM)
  • Three or more years of business process outsourcing, consulting or systems implementation experience
  • Experience in process re-engineering or banking
  • Excellent ability in delegating and allocating tasks/work within the team

Skills For Senior Lead Business Process Modeler Resume

  • Experience using Visio, Word, Excel, and PowerPoint
  • Experience working with clinical trial management systems (CTMS, CDC, etc.)
  • Prior success in driving metrics and execution under pressure to meet strict timelines
  • Familiarity with GCP, GDP CRF 21 Part 11 and testing clinical research systems
  • Lead meetings and provide training, sometimes in front of large groups
  • BS or Masters in Business/Finance, Industrial Engineering

Skills For Senior Business Function Process Analyst Resume

  • Sound knowledge in ILE-RPG programming language
  • Sound knowledge in JAVA programming language (desirable)
  • Work collaboratively across functions, regions or divisions
  • Respond flexibly and positively under tight timelines or conditions of uncertainty or change
  • Experience with federal financial regulations to include OMB Circulars (A-11, A-123, A-50, and A-136), Green Book, Federal Managers’ Financial Integrity Act (FMFIA), and/or Federal Financial Management Improvement Act (FFMIA)
  • This role provides analytical and technical subject matter expertise driving the execution of key Operations initiatives and activities; ensuring timely delivery in support of critical business success measurement goals as defined in Operations
  • Drive resolution of issues / ineffectiveness with Baird vendor and implementation of vendor technology investment
  • Provide and design creative process solutions to client problems that enhance the user experience (UX)
  • Strong knowledge of finance processes and concepts and India Taxation

Skills For Business Process Outsourcing Senior Manager Resume

  • Excellent Query/400 and SQL knowledge
  • Identify opportunities for optimizing business productivity and ensure data integrity expertise throughout the process
  • Provide complex problem solving to help define and deliver on long-term strategic planning efforts to ensure that the operating unit is positioned to meet and exceed the needs relative to key Operations activities and Baird clients
  • Drive productivity, efficiency and effectiveness initiatives (PE&E) and develop and implement new procedures to monitor productivity, quality output levels and increased efficiency
  • Maintain an understanding of the issues with internal partners and share information and key updates with the Operations team

Skills For Senior Assistant Business Process Services Resume

  • Partner and actively interact with their Manager, Technical Lead and Operations leadership as a productive and collaborative member of the Operations team
  • Partner with Operations leadership to adhere to regulatory guidelines
  • Create business process maps, decision models, technical requirements and test plans
  • Spanish as a second language is highly desirable
  • Compliance, Regulatory or consultancy knowledge on CFTC, FINRA, SEC regulations is highly desired
  • Administrative procedures such as quality assurance
  • ITIL knowledge and or/certification/s
  • Thorough understanding of assigned business process, such as engineering, manufacturing and order fulfill processes. Thorough understanding of how assigned business processes relate to the business value streams in a global and/or regional environment

Skills For Senior Business Process Reenginering Specialist Resume

  • Communicates effectively with all personnel in the department (both verbal and written communication)
  • Experience developing enterprise applications
  • Research, review, and analyze the effectiveness and efficiency of existing processes
  • Experience with PC/Microsoft Suite highly desired
  • Maintain documentary evidence in support of compliance with all auditable processes
  • Works with R&D, NPI Engineering & Planning teams to ensure product transitions to final manufacturer location, meeting all delivery and quality expectations
  • Assist in engaging all business units to understand existing and future business goals guidance for process improvement initiatives
  • Develop business strategies for implementing changes of existing or new to processes
  • Refine or define processes, procedures, policies and training to support the use of models to improve results

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