Salesforce Manager Resume Sample

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Kobe Auer
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Work Experience


Salesforce Manager
12/2017 - PRESENT
Dallas, TX
  • Keeping practice teams focused and productive in busy environment
  • ­ Preparing and presenting project status reports and discussions with customer, including comprehensive written and verbal materials; and,­
  • Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients, and internal staff and management
  • Experience in onsite functional or technical roles on at least four full-lifecycle SFDC implementation, with strong expertise in at least two of the following the areas/modules
  • Experience in onsite functional or technical roles on at least five full-lifecycle SFDC implementations, with strong expertise in at least two of the following the areas/modules
  • Experience in onsite functional or technical roles on at least four full-lifecycle SFDC implementations, with strong expertise in at least two of the following the areas/modules
  • Work with the C-suite at our clients orchestrating strategies to use cutting edge new IT for the greatest strategic impact/ competitive advantage
  • Help our clients understand how to utilise Salesforce and related technologies to their advantage through the creation of blueprints, roadmaps and governance structures
  • Focus on problem solving and high paced value creation for our clients; using the Salesforce platform to deliver business value and support future growth through ‘new’ digital, cloud, and next generation technologies
Salesforce Senior Manager
09/2010 - 08/2017
Phoenix, AZ
  • Undertaking sales origination, including working with other Accenture teams in seeing opportunities to build a successful practice
  • Bring ‘new IT’ methods and tools to our clients (e.g. Agile/ Scrum, DevOps, Design Thinking) in combination with Accenture’s proprietary Salesforce implementation methodology
  • Craft and lead Salesforce implementations
  • Perform all tasks related to the day-to-day operations of a large (250+ user) Salesforce environment, including managing users creating and maintaining custom objects and fields, handling bulk import/export data migration, maintaining page layouts, installation and support of app exchange applications and other similar tasks
  • Maintain Salesforce and CPQ data integrity: e.g., updating pricing, workflows, approvals, organization hierarchies, service catalogs, Salesforce client profiles
  • Design, document, build, test and deploy enhancements to custom objects, page layouts, workflows, alerts and notifications, validation rules, email templates, triggers and workflows, reports, views and dashboards
  • Create and update training materials, develop and conduct training sessions along with ongoing webinars for new hires as well as continual education
  • Assist in configuration and maintenance of “sandbox” environments to facilitate success development and QA testing of new features and functionality
  • Gets involve to understand the functional and technical solution to keep the design and implementation team honest to the outcome. Also, strikes a balance with the need to deliver on a deadline and still meet long-term strategic objectives
Manager, Salesforce
05/2005 - 05/2010
Los Angeles, CA
  • Monitors and directs software development to demonstrate solution design meets standard architecture considerations and approvals to include: (1) standard database structures, (2) code standards, (3) common components and reusable programs (4) security and performance levels, (5) system interfaces and dependencies
  • Participates on cross functional project teams (internal and external) to deliver quality solutions that meet client’s business requirements. Gains a solid understanding of business requirements to support the development, testing, and production readiness efforts
  • Develops and promotes the overall vision, goals, objectives and strategies for the Application Development team in-line with the Information Technology Business Unit’s goals and objectives
  • Assist in the assessment of current legacy systems and provide recommendations for implementing state of the art systems using the latest software and technologies
  • Oversees the effort to create and improve product releases through continuous integration and automation. Looks for ways to automate and improve current processes/solutions within the software development lifecycle (SDLC)
  • Creates and implements action plans to mitigate risks and resolve issues, working with representatives from stakeholders across the company
  • Keeps up-to-date with emerging IT trends and technologies and the industry’s best practices
  • Mentors team members from both a technical and professional career enhancement perspective by offering constructive feedback. Build next generation leader and take responsibilities to right size the team with right talent doing right work

Education


Southwest Minnesota State University
1999 - 2004
Bachelor's Degree in Computer Science

Professional Skills


  • Experience with Salesforce.com administration experience required with a strong understanding of Salesforce.com best practices and functionality
  • Prior experience leading onshore and offshore teams in an agile environment
  • Experience working in a controlled/validated environment (Sarbanes Oxley, HIPAA, HITECH)
  • Experience working with configuring and deploying applications using AWS cloud automation, OpenStack or similar cloud based technologies
  • Previous experience within a Consulting or industry background with a passion for technology and solving business challenges
  • Experience delivering enterprise software solutions, ideally using salesforce.com in an enterprise environment
  • Manages talent development of business and support analysts ensuring continuous learning and skill development to drive career progression within the team

How to write Salesforce Manager Resume

Salesforce Manager role is responsible for java, finance, securities, training, integration, database, security, compensation, architecture, analysis.
To write great resume for salesforce manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Salesforce Manager Resume

The section contact information is important in your salesforce manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Salesforce Manager Resume

The section work experience is an essential part of your salesforce manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Salesforce Manager resume experience can include:

  • Provides day-to-day management and supervision for software engineering team by directing and coordinating activities consistent with established goals, objectives, and policies. Drive best in people and structure the team by strength
  • Makes effective hires, develops and trains employees, coaches for optimal performance, gives team members regular performance feedback. Takes appropriate corrective action as needed to promote optimal employee performance and low staff turnover
  • Manages conflicting priorities and multiple projects effectively
  • Development skills including
  • Present effectively to C-levels executives on program delivery and roadmap
  • Effective communication and decision-making skill

Education on a Salesforce Manager Resume

Make sure to make education a priority on your salesforce manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Salesforce Manager Resume

When listing skills on your salesforce manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical salesforce manager skills:

  • Strong operational excellence skills, demonstrated by establishing best practices and strive for optimal KPIs for delivery and support
  • Demonstrated experience with leadership and management skills
  • Strong problem solving skills and be able to apply creativity to improve processes
  • Strong project management skills to manage lifecycles of small to large scale projects
  • Excellent communication skills with ability to build rapport with business teams: sales, finance, operations and more
  • Uncovers business requirements, creates and effectively demonstrates solutions that address customer requirements and align with the business strategy

List of Typical Experience For a Salesforce Manager Resume

1

Experience For Salesforce Senior Manager Resume

  • Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities
  • Certified Salesforce Administrator Technical Development Skills
  • Project Management and Applications Development Experience
  • Experience with Agile and/or Iterative Methodologies
  • Self-directed and strong desire to see a project through to completion
  • Owner of Salesforce governance and adherence throughout the EBU, inclusive of the design, user experience and overall configuration of the system
2

Experience For Manager of Salesforce Solutions Resume

  • Oversees the delivery of prioritized Salesforce.com solutions through active sponsorship, leadership, and involvement in specific initiatives
  • Preparing and presenting comprehensive written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection
  • Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; Software configuration, Mobile solutions, Apex coding, or Visualforce coding experience inSalesforce.com and/or Veeva
  • Serve as the Salesforce Subject Matter Expert for United Way Worldwide Digital Services group and the United Way network. Develop and rollout strategies for best practices regarding configuration and use of Salesforce solutions to the United Way network. Consult with the local United Way affiliates on CRM selection and use
  • Manage the bi-directional synchronization of local United Way data with the shared Salesforce instance using data integration/replication software, Informatica
  • Support the existing sales process for various channels and departments
  • Implement and continuously improve marketing campaign tools in SFDC in alignment with businesses
3

Experience For Manager, Salesforce Resume

  • Stay current on emerging Salesforce application solution trends, technologies, and best practices
  • Knowledge of the business processes associated with Marketing and Sales business units highly desired
  • Excellence â Strive for greatness by setting high standards and goals for himself, employees, and the company
  • Work closely with business and IT leaders to provide technical solutions (including out of box solutions) to complex business needs
  • Lead the resources to perform analysis, administration, testing as needed
  • Maintains work quality and service by enforcing organizational processes and procedures
4

Experience For Manager, Salesforce Ventures Resume

  • Flexible spending accounts & Insurance Coverage
  • Participates in all large scale delivery programs, including those involved external
  • Help develop data models, standards and data governance for use with United Way Network’s collective use of Salesforce
  • Collaborate with sales, marketing, special events and finance leaders on CRM and sales process enhancements. Validate proposed enhancements, evaluate technologies to support enhancements and work with IT and offshore teams to implement changes
  • Ensure dashboards and reports are optimized to meet the needs of sales, marketing, finance and senior leaders. Work with financial analysts to modify existing reports and create new reports as needed
5

Experience For Salesforce Expansion Manager Resume

  • Ensure security and sharing settings are accurate for designated channels (role hierarchies, sharing rules, public groups, library access, etc.)
  • Modify documentation as needed for supported channels. This includes changes to templates, training materials, quick reference guides, etc.)
  • Remain current on industry trends in customer relationship management and e-ticketing
  • Respond to support tickets for designated channels
  • Field CRM process questions and research issues like client reassignments, deal/opportunity ownership changes, incentive compensation issues, invoice assignment, etc
  • Deliver CRM training for new hires
6

Experience For Manager, Salesforce Effectiveness Resume

  • Implement and continuously improve core sales force methodologies, practices and processes (i.e. opportunity management, sales activity) in alignment with businesses
  • Implement and continuously improve SFDC process and tools for other client facing departments such as contracts and tender management group, and medical affairs
  • Manage Baxter saleforce.com system, adapt it to Baxter needs, ensure high quality user experience, curate its content, measure and facilitate adoption by capturing organizational benefits of its use
  • Ensure the effective management of process change management, integrity of data, reporting and education; manage cost centre budget, forecast and expenses
  • Good communication and influencing capability
  • Governance and process implementation for the applications utilizing the platform
  • Lead maturity and transformation of the platform developing new capabilities
  • Provide support and coordination activities on complex and high impacting production incidents
  • Pilot and implement new and emerging automation technologies like AWS/ CI/CD/DevOps
7

Experience For Managed Services Salesforce Manager Resume

  • Drive ad hoc analyses to inform decision-making of Gartner’s C-level executives
  • Provide day-to-day oversight of Territory Planning analysts in India
  • Design and engineer the platforms for mission critical applications
  • Responsible for the day to day operation of Capital One's systems and infrastructure that powers our commercial application
  • Provide management for the support, availability, operation, and recoverability of the environments
8

Experience For Senior Manager Within Salesforce Resume

  • Monitor application performance, troubleshoot application performance issues, address infrastructure or performance related trouble ticket
  • Know or be able to learn Agile development methodologies
  • Professional in People Management
  • Provides guidance to the Software Engineering team and other departments inidentifying product and technical requirements. -Serves as primary point of contact andliaison between Software Engineering and other teams
  • Organizes software update process for existing applications and coordinates theroll-out of software releases, with an emphasis on Salesforce
9

Experience For Salesforce Manager Resume

  • Designs marketing, sales, and service business processes that align and take advantage of the Salesforce.com capabilities
  • Compiles statistical usage reports and applies business analysis for continuous monitoring and identification of operational inefficiencies
  • Directs implementation initiatives for new software products and applications
  • Manages all the deliverables to ensure adherence to deadlines and specifications
  • Implements performance metrics and prepares period reports and/or proposals
  • Integrates multiple technologies with Salesforce.com/Force.com
10

Experience For Salesforce Senior Manager Resume

  • Maps functional requirements to Salesforce.com features and functionality
  • Mentors junior team members in Salesforce.com technology,
  • Disseminates Force.com, Integration Technologies, and Salesforce.com best practices
  • Works with the business process and development teams to design, implement and deploy Salesforce.com to a variety clients at the enterprise level
  • Leads Cloud First engagements from post sales to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes
  • Oversees and manages all aspects of project delivery and solution delivery
  • Identifies opportunities to provide additional value to our clients and help grow the practice
  • Oversees the technical design, development, testing and implementation of new features and functionality within Salesforce. Manage/Leads team members in new development

List of Typical Skills For a Salesforce Manager Resume

1

Skills For Salesforce Senior Manager Resume

  • Ensure that requests from the business are effectively qualified and prioritized within a backlog and roadmap
  • Experience with Git or at least 1 years of experience with SVN
  • 4 full life-cycle Salesforce implementation with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apttus
  • Experience of working and engaging with stakeholders
  • Experience developing engineering enterprise-level solutions
2

Skills For Manager of Salesforce Solutions Resume

  • Experience developing/engineering enterprise-level solutions
  • Proven track record of executing program delivery, managing support models and vendor management
  • Previous external or internal consulting experience in the home office
  • Sales, Marketing, and Service Cloud experience
  • Sales, Marketing, Service and Cloud experience
  • Exposure to and / or experience in CRM functionality in financial service industries (e.g. Banking, Capital Markets, Insurance)
  • Deep experience communicating with Senior VPs and upwards to drive alignment amongst business stakeholders from divergent functions
  • Experience writing detailed specifications of user requirements, business processes and procedures required to develop and implement software solutions
3

Skills For Manager, Salesforce Resume

  • Agile backlog grooming to mature user and technical requirements with an emphasis to provide the best possible user experience
  • Implement effective project review / reporting standards and provide direction on Salesforce.com solutions / deployment to ensure quality
  • Experience working with Continuous Integration tools - Jenkins, Hudson, Maven
  • Experience working with Continuous Deployment tools – uDeploy, Chef , Ansible, Salt or Puppet
  • Experience managing at least four large-scale full-life cycle financial services implementations of CRM solutions
  • Experience managing at least two large-scale full-life cycle financial services implementations of CRM solutions
  • Experience with Apex coding, Apex Triggers, Visual Force, JavaScript
  • A proven ability to find opportunities for value creation based on core understanding of Salesforce platform technologies
  • Demonstrated leadership, teamwork, and collaboration in a professional setting
4

Skills For Manager, Salesforce Ventures Resume

  • Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to internal and external customers
  • Strong understanding of Salesforceâs capabilities and limitations and can clearly communicate those to internal and external customers
  • Experience with Tier1, nCino, Commerce Cloud or AI as an asset
  • Experience with technical leadership
  • Experience, ideally with focus on Business Analytics and/or Sales Operations
  • Confirmed ‘hands on’ experience on a number of Salesforce implementations, in either an application lead, delivery lead or solution architect role
  • Grow a strong team of Consultants and Business Analysts
  • Force.com, APEX or Visualforce development experience
5

Skills For Salesforce Expansion Manager Resume

  • SSO and webservices experience
  • CRM implementation experience
  • Salesforce.com project experience
  • Successfully track and influence project financials, with experience of significant budgets
  • Architecture experience
  • Experience in Salesforce.com Administrator
  • Proficient in Salesforce.com, integrations and app exchanges with experience in implementation
  • Drives the continuous improvement of our implementation methodology and service offerings based on client experiences
6

Skills For Manager, Salesforce Effectiveness Resume

  • Help guide Salesforce CRM product enhancements to deliver seamless user experience
  • Communicate the priority and milestone requirements to team members
  • Partner with business stakeholders to prioritize and evaluate business application needs
  • Ensure the excellent delivery of projects end­to­end (plan, design, build, test, deploy)
  • Utilizing both Visual Force and JavaScript UI elements in building out and maintaining custom applications
7

Skills For Managed Services Salesforce Manager Resume

  • Understanding of SFDC technologies with Apex, Lighting, Visual Force pages’ design, Triggers etc
  • Managing or leading a team of CRM, Salesforce consultants/developers/admins
  • Understanding of key CRM Business Architectural concepts ((e.g. API and governor limits)
  • Understanding of key SFDC architectural concepts
  • Understanding of overall SFDC architecture and knowledge of salesforce.com ecosystems (e.g. CPQ solutions, Order Management solution, etc.)
  • Working knowledge of Agile Scrum methodology
8

Skills For Senior Manager Within Salesforce Resume

  • Working management, develop company-wide Salesforce standards for: unit tests, documentation, peer reviews and code deployment
  • Expertise in designing, developing, implementing and maintaining Salesfoce.com solutions to meet business / IT goals and objectives
  • Manages teams, providing leadership, mentoring and coaching to more junior resources
  • Product positioning leveraging feature to benefit analysis
  • Comfortable working in a fast-paced, challenging environment where decisions can have a major business impact
  • Create BRD and FSD documentation; eMail Marketing; Internet Marketing tools and strategies; and,
  • Flexible and willing to undertake a variety of challenging tasks and projects
  • Serve as point of escalation regarding all salesforce programs from design through delivery, monitoring key risks and issues
  • Functions as a salesforce SME for the team, assisting with solving complex requirements
9

Skills For Salesforce Manager Resume

  • Deep understanding of the SaaS and PaaS value propositions and a desire to grow into an inspiring leader in this area
  • Consistent track record of managing work streams in a consulting (or project) environment and with direct responsibility for a team and client relationship
  • Consistent track record of managing consulting projects with direct responsibility for their success
  • We make work exciting while respecting balance with private life
  • Manages external relationships with a focus on client satisfaction, clearly communicating issues, and delegating work as necessary
  • Oversees the planning and designing of software and web applications, includingSalesforce, new programs, enhancements, and modifications
  • Collaborate as needed with various cross­functional departments throughout the organization, including Sales, Marketing and Finance
10

Skills For Salesforce Senior Manager Resume

  • Oversee, plan and execute end user training and testing of new features and applications
  • Configuration on salesforce.com sales, service and/or marketing cloud
  • VisualForce development, including VisualForce UI elements and Javascript elements
  • Relational databases and data modeling
  • Server Side Scripting techniques and applications
  • Object oriented programming and design with .NET, Java, and/or PHP
  • Comfortable working with internal clients and senior management from staff up through VP to C-Suite executives
  • Leading a team of functional and technical CRM analysts and developers
  • Deep knowledge of salesforce.com functionality including configuration, data management and governance best practices

List of Typical Responsibilities For a Salesforce Manager Resume

1

Responsibilities For Salesforce Senior Manager Resume

  • Researches and recommends changes in Salesforce and related work flows based on available technology, cost/benefit analysis, users experience and related industry experience
  • Strong work ethic with a customer service focus (high intensity)
  • Experience in ETL
  • Assist with the creation and evolution of CRM product roadmap working closely with key stakeholders to support business objectives
  • Deep understanding of Service Oriented Architecture
  • Partners with stakeholders in different departments to document and solution new features and functionality within Salesforce
2

Responsibilities For Manager of Salesforce Solutions Resume

  • Collaborate with business stakeholders, across all departments, to interpret business and user needs in order to realize efficiency improvements and automation possibilities
  • Manage the bi-directional synchronization of local United Way data with the shared Salesforce instance using data integration/replication software, Information
  • Develop a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of the software to design an optimal solution that supports the business process and meets or exceeds functional requirements
  • Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution
  • Lead the implementation team through the full project life-cycle
  • Responsible for the successful execution and delivery of the project
  • Create, maintain, and oversee all project documentation: (project plans, business requirement documents, solution design documents)
3

Responsibilities For Manager, Salesforce Resume

  • Identify collaboration opportunities for team members
  • Design and configure scalable solutions for business stakeholders in salesforce.com or integrated applications
  • Identify and assign tasks to team members and provide oversight when necessary
  • Provide input to business relationship management teams regarding improvement goalsfor business divisions or functions that can be achieved with Salesforce.com solutions
  • Identify opportunities for technology improvements, improved organizational efficiency and effectiveness, and innovative solutions to help achieve business benefits through Salesforce.com development
  • Lead the team responsible for Salesforce.com application configuration, support, and development tasks, including creating prototypes, translating functional requirements into technical specifications for development, data mapping, function mapping, setting of development tables and setting of transaction/control tables,
  • Serve as an expert resource to IT and business leaders in the development of Salesforce.com solutions to meet business needs
  • 4 full life-cycle Salesforce implementations within the Banking & Securities industry; strong expertise in 2 of the following modules: nCino, Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Apttus
4

Responsibilities For Manager, Salesforce Ventures Resume

  • Deep understanding of key methodologies, approaches and market trends in the industry
  • Strong background in Cloud Computing solutions – cloud computing strategy, systems design, implementation and management for full lifecycle enterprise software projects
  • Consulting experience with medium to large consulting firms focusing on cloud computing consulting (storage, SaaS, multi-tenant computing, large scale computing environments, etc
  • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision
  • Management of consulting projects focused on analysis, preparation of business requirements and implementation of solution tailored to customer needs
5

Responsibilities For Salesforce Expansion Manager Resume

  • Our projects are professionally managed based on leading-edge methodology
  • Agility â Ability to oversee multiple projects and disciplines simultaneously while maintaining a high level of productivity
  • Knowledge of the Sales, Customer Operations and Service process
  • Salesforce.com and other certifications, asset
  • Experience of working and engaging with stakeholders and sponsors, demonstrated by interpersonal excellence with all levels of seniority - from middle management to board level
  • Have a broader perspective of potential issues encountered when handling diverse teams and the strategies to overcome them
  • Salesforce.com certifications (Admin, Sales or Service Cloud Consultant)
6

Responsibilities For Manager, Salesforce Effectiveness Resume

  • We provide outstanding training including 24,000 online courses and 900 learning boards and we arrange community calls, webinars, knowledge exchange on global level
  • We care about your professional growth based on your performance and meritocracy
  • Accenture benefit package contains 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance, sick days and many more
  • Expertise in the design, development, implementation, and maintenance of enterprise Salesforce.com solutions to achieve business results
  • Passion â Share a passion for our people, our processes, our partners, and our business lines
  • Innovation â Creates and fosters an atmosphere of creativity and collaboration among team members and across departments and projects by supporting the use of technology to achieve excellence
  • Community â Be transparent and open. Share in successes and provide an environment of open communication for all employees
  • Own the full application architecture process that translates business requirements into functional solutions
  • Research, recommend, and implement AppExchange (and ecosystem) applications and salesforce upgrades to help meet business needs
7

Responsibilities For Managed Services Salesforce Manager Resume

  • Document current and future state processes, and develop technical specifications for projects and enhancements
  • Collaborate with project managers to identify project milestones, tasks, and required resources to develop a detailed project plan
  • Provide governance and best practices/standards supporting the platform adoption and full application lifecycle (design, development, change control, UAT, deployment and support)
  • Customer centric and team focus is required
  • Logical, process oriented thinker with the ability to break things down into digestible pieces
  • Work with software engineers as needed to deliver solutions
  • Work with software engineers as needed to deliver solutions Certifications
8

Responsibilities For Senior Manager Within Salesforce Resume

  • Generous Benefits Plan: Medical, Dental & Vision Coverage
  • Paid Time Off (AIG recognizes the importance of work life balance)
  • Manages a team of specialized business analysts and support analysts
  • Ensure salesforce.com solutions are delivered against project and resource plans, scope, estimates, time, and quality requirements
  • Estimate project budgetary, time, and resource requirements and assess ability to meet demands across all salesforce.com solution delivery
  • Employee discount on eligible Rogers products and services; smartphone for business use
9

Responsibilities For Salesforce Manager Resume

  • Sales process and methodologies
  • Strategic and technical thinking with the ability to consultatively engage with customers to quickly make complex decisions and lead customer facing discussions
  • Technical proficiency with Network Protocols and Services (DNS, HTTP, HTTPS); -Web-based On-Demand software solutions and familiarity with multi-tier, high availability application server environments and data architecture/schema
  • Supervision of teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; answering questions and providing direction to less-experienced staff; coaching staff including providing timely meaningful written and verbal
  • Focus on problem solving and high paced value creationfor our clients; using the Salesforce platform to deliver business value and support future growth through ‘new’ digital, cloud, and next generation technologies
  • Providing Program and Project Services focusing on ‘new IT’ methods and tools (e.g. Agile/ Scrum, DevOps, Design Thinking) in combination with Accenture’s proprietary Salesforce implementation methodology
10

Responsibilities For Salesforce Senior Manager Resume

  • Manage multiple projects and priorities with deadlines through effective time management
  • Desire to work and learn independently in a fast­paced high­growth team
  • Desire to collaborate with and lead a cross­functional team of business analysts and developers
  • Experience with marketing automation, territory management, and other AppExchange tools associated with the Lead­to­Opportunity business process are highly desired
  • Bilingual – proficiency in French as an asset
  • Background with technical architecture and security concepts (integration patterns, architecture styles, data security)

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