Salesforce.com Administrator Resume Sample

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Geo Wisozk
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Work Experience


Salesforce.com Administrator
11/2017 - PRESENT
Los Angeles, CA
  • Implement business logic and application customization via custom objects, validation rules, workflows, visual flows, etc
  • Interface with end users to understand administrative needs, resolve issues and meet business requirements
  • Document procedures, policies, and technical requirements
  • Facilitate system administration and help streamline the SFDC org, including: profiles/permissions, role hierarchy, security models, application customization, reports and dashboards, etc
  • Maintain and advise on selection of 3rd party technologies to improve sales productivity within SFDC
  • Experience using Salesforce.com
  • Experience with an understanding of CRM programs and ordering systems
Salesforce.com Administrator
09/2013 - 05/2017
Houston, TX
  • Implement policies and procedures for administration of the tool within the CyberSource admin team – SLA’s for response time to end users, how our admin team manages requests, escalation policies, etc
  • Reporting and Dashboards: work with sales management and sales operations to develop and maintain standard reports and dashboards of record that track KPIs directly tied to CyberSource’s key goals
  • Experience required
  • Performs all tasks directly related to the maintenance and administration of Salesforce products with advanced knowledge of Lead, Account, Contact, Opportunity and Forecast objects
  • Manages ongoing support requests and administrative needs of Salesforce users
  • Develops reports, dashboards and processes to continuously monitor data quality and integrity
  • Provides technical support and troubleshoots application related issues

Education


Maharishi University of Management
2008 - 2013
Bachelor's Degree in Computer Science

Professional Skills


  • Strong leadership and management skills, excellent people skills
  • Strong verbal and written communication skills; ability to effectively communicate with business and technical
  • Strong critical-thinking skills and the ability to focus on details as well as big picture
  • Excellent communication skills with enthusiastic personality
  • Experience, skills and professional attributes
  • Strong PC skills (Excel, Word, etc.)
  • Excellent verbal and written communication skills and the ability to communicate information to technical and non-technical audiences

How to write Salesforce.com Administrator Resume

Salesforce.com Administrator role is responsible for planning, software, interpersonal, salesforce.com, leadership, analytical, organization, english, microsoft, technical.
To write great resume for salesforce.com administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Salesforce.com Administrator Resume

The section contact information is important in your salesforce.com administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Salesforce.com Administrator Resume

The section work experience is an essential part of your salesforce.com administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous salesforce.com administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular salesforce.com administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Salesforce.com Administrator resume experience can include:

  • Self-starter with strong project management and organizational skills with the ability to multi-task and manage priorities
  • Proven ability to work effectively both independently and in team-oriented environment
  • Effectively work with diverse and cross-functional groups
  • Effectively handles & learns from setbacks or mistakes
  • Be intellectual curios with outstanding analytical skills
  • Advanced communication and interpersonal skills in order to address issues and walk users through resolution over the phone

Education on a Salesforce.com Administrator Resume

Make sure to make education a priority on your salesforce.com administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your salesforce.com administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Salesforce.com Administrator Resume

When listing skills on your salesforce.com administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical salesforce.com administrator skills:

  • Excellent attention to detail, good presentation, written and oral communication skills
  • Have excellent English language skills
  • Good interpersonal skills, drive, energy and commitment
  • Advanced PC skills including MS Office and other desktop applications
  • Experience in training; or equivalent combination of education and experience in contact centers
  • Salesforce.com Admin experience, ideally with 1+ years of sales cloud experience

List of Typical Experience For a Salesforce.com Administrator Resume

1

Experience For Salesforce.com Administrator Resume

  • Prior Business Analyst experience would be helpful
  • Experience solving problems and fixing defects for production issues
  • Change direction quickly and adapt to changing priorities in a fast-paced environment
  • Ensure data integrity; experience with data manipulation, cleaning, and de-duplication
  • Proven success in implementing multiple full life cycle SFDC implementation across modules
  • Reviews bookings procedures and determines and implements improvements for efficiency and effectiveness
  • Experience and Salesforce.com Administrator Certification required
  • Lead the Support Case queue and gather support requirements prior to case assignment
  • Self-starter, with proven ability to multi-task in a high pressure, highly visible role
2

Experience For Salesforce.com Administrator Resume

  • Demonstrates calm under pressure, is a proactive contributor with an eagerness to learn
  • Experience collaborating with project managers to identify project achievements, tasks, and required resources to develop a detailed project plan
  • Proven ability to build cohesive partnerships, work across businesses and engage with senior leaders
  • Manage Users, Currencies, SF1, Profiles, Roles, Permission Sets, Territory Management, Validation Rules, Workflow Rules and Quote Approval processes
  • Industry experience as a Salesforce.com Administrator
  • Experience with data manipulation and analytics
  • Advanced SFDC knowledge in staging and live environments experience is required
  • Experience driving organizational change and complex cross-functional company initiatives
3

Experience For Salesforce.com Administrator Resume

  • Proven ability to leverage Excel, Access, SFDC reporting tools. Knowledge of Salesforce data design
  • Proven success in data analysis and report creation
  • Proven ability to leverage APEX, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services to design and deploy system capabilities
  • Experience with database software required
  • Proven ability to produce high-quality technical documentation and analysis
  • Maintain and create process builders, validation rules, formula fields, auto-assignment rules, etc
  • Recommending and ensuring the required configuration and process automation are4in place to enforce a high data standard
4

Experience For Salesforce.com Administrator Resume

  • Create and administer training to existing or new users/groups and provide one to one training to end users on an on‐going basis
  • Escalates technical/programming issues to IT Systems team for resolution
  • Develops and delivers Salesforce.com training to employees and serves as the primary contact for the tool
  • Leads knowledge and support, and proactively meets with management of sales and sales related departments to determine system improvements, data quality improvement, and process improvement as it relates to bookings procedures for current and new products
  • Provide consistently-visible commitment to driving the MSC culture and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission
  • Maintain use roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
  • Work directly under the Sr. Product Manager to quickly resolve all outstanding Salesforce issues
  • Work with Sales and Marketing to help manage Campaigns & Leads
5

Experience For Salesforce.com Administrator Resume

  • Provide new user training
  • Participate in designing technical and functional specifications for new features or feature-enhancement projects
  • Support the Sales Enablement team in execution of SFDC training and user-engagement/adoption initiatives
  • Leverage AppExchange, SFDC user communities and stay knowledgeable of emerging trends in SFDC administration
  • Provide ongoing technical administration/management for FICO’s Salesforce.com application
  • Collaborate with Development team to configure or develop product capabilities using Force.com and other Salesforce technologies
  • Provide training and advice on policies compliance and best practices
  • Document, analyze and apply lean changes to our existing processes
6

Experience For Salesforce.com Administrator Resume

  • Establish and implement best practices with regards to system maintenance, configuration, development, testing, MTP procedures
  • Thorough understanding of the Salesforce object relationship model
  • Multi-task and work creatively in a rapidly changing environment
  • Work comfortably in rapidly changing and sometimes ambiguous work situations
  • Assists with audits to protect data integrity and enforcement of bookings and de-bookings rules
  • Serves as an escalation point for lower level administrators
  • Data management: Manipulate data within SFDC to ensure data integrity and uninterrupted operational flow
  • Process management: Analyze current process flows and suggest improvements to
7

Experience For Salesforce.com Administrator Resume

  • Develop and follow standards for GSI’s utilization of Salesforce.com Globally
  • Maintain user accounts, roles, and profiles in the Salesforce.com application
  • Daily/Monthly updates of data in Salesforce.com
  • Maintain clean and up-to-date data in the Salesforce.com application
  • Assist in the development of standardized business practices for data entry and standardization
8

Experience For Salesforce.com Administrator Resume

  • Supports Corporate Marketing’s use of SFDC, including assisting with mailing list generation/clean-up and automation of processes related to national marketing campaigns
  • Administer and Maintain Salesforce.com
  • Provide day-to-day end-user support and assist users with best practices to improve and increase their knowledge of salesforce.com
  • Coordinate change management meetings and track changes requests
  • Manage Salesforce.com release management processes
  • Manage data dictionaries and Admin procedure documents
  • Manage weekly Salesforce data exports in alignment with data retention guidelines
  • Perform administrator functions including user management, profiles and roles setup, permissions, assignment rules, queues, license management, and capacity and storage management
  • Create and customize objects, workflows, record types, page layouts, fields (including advanced formulas and lookups), apps, tabs, profiles, security, and approval processes
9

Experience For Salesforce.com Administrator Resume

  • Participate in cross-functional teams that address strategic business issues
  • Manage, design, develop, test, document and deploy QA enhancements/changes-
  • Gather, review, analyze and document business systems and user requirements
  • Define requirements for, design, and develop management reports as necessary
  • Ensure standards for data quality and integrity between systems are developed in accordance with best practices
  • Works independently on assigned tasks. Have independent authority to make significant changes to systems and environment
  • Work within the greater organization on all lead and opportunity related issues
  • Setup new users based on Roles and Profiles
  • Deactivate Users as requested
10

Experience For Salesforce.com Administrator Resume

  • Assist with deployments as needed
  • Acts as point of contact for all Salesforce.com user support issues
  • Provide day to day management of SFDC and end-user support to all levels of the organization
  • Analyze business requirements to return technical requirements and effort-estimations for work required
  • Work with Global CRM team to execute deployment of releases between environments
  • Utilize project management skills to manage technical life cycle of small to medium-sized projects; communicate project and task status effectively to Sales Enablement team and key stakeholders where applicable
  • Manager user accounts, assist with user roles, security, profiles, and permission sets
  • Create and maintain SFDC reports/dashboards for commercial teams

List of Typical Skills For a Salesforce.com Administrator Resume

1

Skills For Salesforce.com Administrator Resume

  • Experience with Salesforce Lightning Experience/Architecture desired
  • Proven experience providing technical administration with Salesforce.com
  • Extraordinary interpersonal and written communication skills
  • Strong project manager, capable of juggling multiple projects involving various end users, meeting deadlines and proactively communicating status updates
  • Experience administering and configuring Salesforce.com applications
  • Strong understanding of data structures and data modeling
  • Experience developing and maintaining AppExchanges
  • Experience implementing a developing with Sales and Service Clouds, as well as Communities
2

Skills For Salesforce.com Administrator Resume

  • Experience implementing and support of Salesforce.com in a manufacturing company or a company with a dealer distribution model
  • Experience of handling and investigating user queries is desirable
  • Experienced understanding of Salesforce. com platform and sales cloud including configuration, process builders, workflows, security model and database model
  • Five + years of experience performing Salesforce.com Sales Cloud and Service Cloud configuration
  • Significant understanding and experience with declarative configuration
  • Experience working with Informatica is desired
  • Experience administering Salesforce.com
3

Skills For Salesforce.com Administrator Resume

  • Experience working with Data Loader or CRM Fusion Demand Tools
  • Previous experience supporting a Sales Department a prefered
  • Global project management experience, with an emphasis on sales automation and/or analytics & reporting
  • Work directly with business users to ensure understanding and effectiveness of systems design
  • Technology, consulting, and client services experience
  • Strong knowledge and grasp of relational database design and data modeling
  • Valid driver’s license and the ability to occasionally travel required
4

Skills For Salesforce.com Administrator Resume

  • Experience with VisualForce, Force.com page, triggers, Apex classes and integration to other third party solutions desirable
  • Experience on the Salesforce platform
  • Experience with an enterprise-scale Salesforce.com instance
  • Salesforce.com System Administration experience
  • Experience delivering and supporting business critical applications in a fast-paced corporate environment
  • Configure and manage workflow rules, data validations, formulas and Apex triggers where applicable
  • Proficiency with Apex and Visualforce developments; 2 years+ experience as SFDC developer desirable
  • Experience with Salesforce.com administration
5

Skills For Salesforce.com Administrator Resume

  • Demonstrates ability to interpret the business environment and needs
  • Continually seek ways to further enhance the end‐user experience
  • Ensures the effective fulfillment of objectives and deadlines
  • Creating/maintaining profiles, perm sets, sharing rules
  • Delivering Salesforce training session to both new and existing users
  • Working with the EIU reseach team to configure or update existing framework using complete custom configuration on a Force.com platform
  • Formatting and scrubbing raw data and uploading into Salesforce.com
  • Running and updating reports and analyzing trends accordingly
6

Skills For Salesforce.com Administrator Resume

  • Providing support for the day to day management of the Zuora, Salesforce.com Sales, Service and Markting Cloud
  • Assisting the Salesforce developers with enhancement requests requiring declarive developments
  • Assisting with the review, testing and deployment of Salesforce releases
  • Gathering business requirements and documenting the proposals for system improvements
  • Tracking programs for pre and post analysis
  • Providing support for the day to day management of the Salesforce.com
  • Ensuring that a high level of data accuracy and integrity is maintained on Salesforce
  • Training of new Salesforce.com users
  • Working knowledge of core Salesforce capabilities and ability to translate business needs into technical solutions
7

Skills For Salesforce.com Administrator Resume

  • Understanding of relational databases and database integrity tools is desirable
  • Ensuring that the data held in the Salesforce.com platform is accurate and well maintained through procedural/bulk updates
  • Identifying ways to streamline and improve current processes
  • Thorough understanding of Salesforce.com security model including sharing settings, profiles, and roles and various types of development environments
  • Ensure timely delivery of support items by managing ticket queue and assigning to the appropriate support person adhering to SLAs
  • Perform data creation, administration and management, including collecting and mapping data
  • Perform unit testing, integration testing, and performance testing of new applications
  • Perform data integrity and manipulation tasks such as merging duplicate records in alignment with existing operating model
  • Responsible for supporting, maintaining and administering the WES instances of Salesforce.com Orgs
8

Skills For Salesforce.com Administrator Resume

  • Create and/or edit training documentation for ongoing Salesforce.com support
  • Structure project timelines and deliverables, and provide on-going coaching and support
  • Competencies would include: analytical thinking, initiative, multi-tasking, teamwork and cooperation
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed
  • Works on moderately complex projects with a high breadth of responsibility. Participates in far-reaching research projects, making important decisions
  • Participate on cross-functional teams that address strategic business issues across Marketing, Sales, Operations, Data, Support, and Accounting
9

Skills For Salesforce.com Administrator Resume

  • Work within the greater organization on building and maintaining standard and ad hoc reports
  • Represent countries at SFDC communities – submitting and championing change requests
  • Takes personal responsibility and accountability for addressing & resolving problems
  • Manage salesforce.com licensing requests and terminations and tracking
  • Day-to-day user support and maintenance of the Salesforce.com application to include managing user queries, user administration and user training
10

Skills For Salesforce.com Administrator Resume

  • Manage security, including roles, profiles, sharing rules and groups
  • Collaborate with and mentor team members through mentoring, code review, and knowledge sharing
  • Conduct end-user training sessions on new features for the Salesforce.com system
  • Assist in developing documentation on processes and workflows
  • Undertake additional analysis and reporting projects as directed by management
  • Measure ongoing value and ROI
  • Responsible for testing new or modified functionality in test environments

List of Typical Responsibilities For a Salesforce.com Administrator Resume

1

Responsibilities For Salesforce.com Administrator Resume

  • Proficient skills in Microsoft Office Suite, particularly in Excel, Outlook and Word
  • Experience on the Salesforce platform
  • Work experience in CRM platform and with Salesforce.com
  • Experience with Salesforce.com development, Salesforce Administrator Certification
  • Experience as a Junior SFDC Administrator
  • Have a customer focused mindset, open to ideas, innovative approaches and getting the job done is absolutely essential
  • Handle on‐going customization/alteration of Salesforce.com
2

Responsibilities For Salesforce.com Administrator Resume

  • Assist management with the development of technical documentation of existing and future applications
  • Develop and manage quality supporting internal reports, dashboards, and processes to continuously monitor data quality and integrity
  • Drive entire product lifecycle from gathering requirements, design, implementation to production releases
  • Research and evaluate new technologies and software products to determine feasibility and desirability of incorporating their capabilities
  • Provision/deactivate user’s accounts, reassigning all related records as necessary
  • Complete bulk imports/exports of data and batch reassignment using DataLoader
3

Responsibilities For Salesforce.com Administrator Resume

  • Stay Current with Salesforce releases and corresponding documentation
  • Participate in design reviews and collaborative system integration planning activities
  • Solve high complex business problems utilizing SFDC and other business applications
  • Knowledge of 3rd party apps and appexchange packages, including but not limited to Pardot
  • Customize Salesforce.com fields, page layouts, record types, searching, list views and queues
  • Manage the (FreshService) ticketing system for Salesforce related Incidents and Change Requests
  • Creates and maintains technical documentation for SFDC developments and related processes
  • Perform data imports and maintain overall data integrity and data cleanliness
4

Responsibilities For Salesforce.com Administrator Resume

  • Lead a bi-weekly SFDC open forum, functional Q&A for end-users and SFDC best-use Chatter campaign
  • Salesforce Advanced Administrator (ADM211) certification required; Developer or Architect track desirable
  • Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps
  • Design, configure and administer WEX’s global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, custom objects, workflow rules, sharing rules, custom fields, validation rules and Visual Force pages
  • Stay current with the development and release of Salesforce’s capability roadmap and how best to new features to solve WEX business challenges
  • Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support
  • Implement and integrate third-party products / applications on the Salesforce platform
  • Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform
  • Serve as a technical interface between IT, business users and outside partners
5

Responsibilities For Salesforce.com Administrator Resume

  • Administer third party applications on Salesforce.com
  • Lead support process to business user community and existing implementations (both internal & external) of the Wiley Student Relationship Platform (SRP), a CRM solution built upon Salesforce
  • Provide tier 1 support of all production systems & applications
  • Manage support queues, case assignment and track & report on support status and trends
  • Create support documentation, such as FAQ’s and knowledge base articles
6

Responsibilities For Salesforce.com Administrator Resume

  • Proficiency on Salesforce.com platform
  • Quickly connect business requirements to functional capabilities
  • Deadline driven, conscious of impact of project deadlines and accountable to communication of projects at risk
  • Facilitates & drives to quality decisions
  • Manage large implementations and day to day changes
7

Responsibilities For Salesforce.com Administrator Resume

  • Manage issues raised to our support organization
  • Work with business analysts and users to understand business processes and requirements
  • Responsible for the SFDC configurations needed to deliver the desired solution
  • Document solution approaches for sfdc developers to develop or enhance custom objects, Visual Force pages, APEX classes, triggers and services, reports, dashboards, and workflows
  • Perform administration of the Salesforce.com instance: user administration, manage fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email notifications, custom buttons/links, etc
  • Work on ongoing support requests and administrative needs of users
8

Responsibilities For Salesforce.com Administrator Resume

  • Prepare documentation as needed including functional specifications and test scripts
  • Perform unit testing and fix any defects in admin configurations. Support the user acceptance test activities
  • Leverage comprehensive understanding of salesforce.com products and platform to recommend solutions and enhancements that would address business needs
  • Help in documenting business processes in sfdc
  • Perform data loads and data fix tasks
  • Create Change Sets and deploy from the development sandbox to the fulldata sandbox
  • Clearly communicate task status to key stakeholders
9

Responsibilities For Salesforce.com Administrator Resume

  • Open to work in a partial shift system to facilitate interaction with EMEA, North American customers and project team members
  • Guide and help the CRM team with data Issues and suggest resolutions. Able to work individually with cross functional teams for resolution of the support Issues
  • Proactively seek out and identify requirements needed for system enhancements
  • Implement system changes without interruption to the user base
  • Oversee new releases of SFDC and efficiently roll out new features when appropriate
  • Manage processes that impact / relate to Salesforce.com
10

Responsibilities For Salesforce.com Administrator Resume

  • Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce.com objects and functions
  • Implement custom objects when necessary
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
  • Develop complex, macro driven reports to summarize system information for Senior Management
  • Be the company subject matter expert on Salesforce.com

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