Recreation Manager Resume Sample
Imogene Hermiston
68387 Garrison Bypass,
Dallas,
TX
+1 (555) 219 3299
Work Experience
Recreation Manager
02/2017
-
PRESENT
Houston, TX
- Assist with executing Beach Club Membership renewals and ensure that contracts are current
- Maintain inventory control on all B&P and Watersports items, including maintaining an effective sign in and sign out system to avoid loss
- Maintain and keep back-up stock of tennis equipment & Ping Pong Equipment
- Maintain a fully engaged and high performing team that aligns with company values and goals
- Conduct weekly (or as-needed) meetings with colleagues to review performance and offer direction, motivation and guidance toward achieving individual and company goals
- Handle all employee pay issues within company guidelines using appropriate resources
- Communicating effectively verbally and in writing with all levels of Center staff and students
Spa & Recreation Manager
05/2010
-
12/2016
Detroit, MI
- Dealing with a variety of people in a professional, courteous manner in diversified situations
- Needs to be very focused on the safe and efficient operation of the corresponding Recreation venue
- Understand and enforce the guidelines for safe practices when guests are using the various activities and events in any Recreation venues. If confrontation arises, be able to diffuse the situation and have the guest leave content
- Host an event or tournament that is relative to their position for up to 100 guests. Needs to have nice clarity and projection of voice and be able to interact well with guests in this format
- Be responsible of all equipment (this includes, but is not limited to ordering, inventory, budgeting and maintenance) used to perform the role. In addition needs to report to the Assistant Cruise Director, on a daily basis, any equipment malfunctions or problems
- Keeps necessary records of equipment use to comply with safety standards. Places orders of needed equipment through the Assistant Cruise Director in a timely fashion
- Computer literacy in Windows, MS Office Suite, Opera PMS system, Spa & Recreation Soft, and Micros is recommended
- Be The Difference attitude to be displayed at all times. Providing memorable moments and exceeding guest, employee and owner expectations
Family & Morale Welfare & Recreation Manager Nf
02/2005
-
11/2009
Boston, MA
- Clear and concise communication to be delivered with a positive and professional attitude at all times; with guests, employees, owners and vendors
- Train all Recreation Attendants, Pier Attendants, and pool attendants in all areas of their job description, including Micros
- Assist Manager with all aspects of the Department as necessary
- Closely monitor department inventory
- Construct weekly schedule for all recreation staff
- Complete day-to-day payroll, double-checking that all payroll corrections have been made
- Assist Manager in all hiring, reviewing and promoting within the department
- Computer literacy with strong knowledge of MS Word and Excel
- Knowledge of Chemicals/pool operations is an asset
Education
University of Pittsburgh at Bradford
2001 - 2005
Bachelor's Degree in Hospitality Management
Professional Skills
- Strong leadership skills, training skills and problem-solving skills
- Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise, Micros) is required
- Excellent organization, planning, communication and management skills
- Excellent communications skills in spoken and written English and preferably in Khmer
- Implements ongoing skills training to ensure service standards are being upheld
- Prior experience working in a multicultural environment is an advantage
- Experienced in professional recreation administration, including supervisory or management experience
How to write Recreation Manager Resume
Recreation Manager role is responsible for training, software, recreation, administrative, payroll, retail, gis, procurement, recruiting, purchasing.
To write great resume for recreation manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Recreation Manager Resume
The section contact information is important in your recreation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Recreation Manager Resume
The section work experience is an essential part of your recreation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous recreation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular recreation manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Recreation Manager resume experience can include:
- Strong interpersonal and problem solving skills with the ability to interact with a variety of internal and external contacts
- Proven record of being exceedingly self-directed and goal-oriented within a demanding and diverse environment
- Demonstrates understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety
- Ensures equipment is maintained in good working condition
- Previous Supervisory/ Management Experience
- Keeps accurate record of all contract rentals – bicycles, kayaks, canoes, YOLOs, and paddle boats. Ensures rental fleet is in good condition
Education on a Recreation Manager Resume
Make sure to make education a priority on your recreation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your recreation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Recreation Manager Resume
When listing skills on your recreation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical recreation manager skills:
- Friendly and approachable with good people skills
- Possess excellent customer services skills
- Manages inventory effectively by following purchasing standards and ensuring compliance
- Good skill in the application of Life guarding surveillance and rescue techniques
- Positively contribute to sales activities thereby maximizing revenue along with the ability to solve problems effectively
- Superior client service skills including problem resolution
List of Typical Experience For a Recreation Manager Resume
1
Experience For Spa & Recreation Manager Resume
- Look for every opportunity to suggest new and enhanced guest experiences, to encourage positive staff behaviour and to direct effectively
- Effectively manage the recruitment, training, development and performance of colleagues
- Monitor and effectively control departmental payroll and expenses
- Effectively schedule all Recreation colleagues
- Direct and lead the day to day operation of the department and ensure all guests have a safe and enjoyable experience
- Maintains a strong menu of services with both exceptional artistic and aesthetic value
- Maintains fresh, effective programs to consistently retain and grow customer base
2
Experience For Assistant Recreation Manager Resume
- Recruit, train, monitor and develop a diverse, high performance team that delivers company goals and provides an exceptional experience for guests
- Offering outstanding service to clients with lifelong passion for services that enhance a balance lifestyle
- Maintaining inventory par levels and order supplies as needed
- Maintaining public relations with local tourism associations
- Assisting in developing and managing operating budget
- Assisting in hires, trains and monitors development of recreation staff,
- Responsible for budgeting, forecasting, financial planning and management of Spa
- Assist Recreation Manager with the recruiting, managing, training and development of the team
3
Experience For Family & Morale Welfare & Recreation Manager Nf Resume
- Turn in master billing charges to Accounting, charge guests as appropriate
- Assist Director of Recreation in preparing annual budget and monthly forecasting
- Oversee all Spa and Recreation operations including guest services, treatment services, training and guest and employee satisfaction
- Assist Recreation Manager with managing team members to ensure high motivation, provision of high quality service and ongoing development
- Responsible for creating advertising and other promotions for the SPA, Recreation and indoor/outdoor leisure activities,
- Responsible for creating and scheduling fitness and wellness programs for members and guests
- Able to tolerate prolonged exposure to prevailing climatic conditions
- Develops a vibrant and evolving Recreation program for patrons. Plans events, ensures materials are available, submits marketing information, develops short-term advertising campaigns, ensures staffing to address needs, etc
- Manages Little Sorrel program. Ensure schedules are met. Schedule captains and support staff. Communicate changes to all associated parties through Delphi and other appropriate methods
4
Experience For Funhouse Manager / Recreation Manager Resume
- Maintains usage records of recreational equipment for informational and marketing purposes
- Ensures a safe environment for patrons and employees. Identifies and communicates safety concerns. Communicates with patrons that are violating policy
- Oversees retail product research, selection, purchasing and display
- Creates ongoing in-house promotions and activities to stimulate sales, Spa team and customers
- Develops and maintains compensation guidelines for customer complaint handling
- Guides business decisions by staying on top of the Spa industry trends
- Controls ongoing service and product margin analysis to ensure profitability
5
Experience For Employee Recreation Manager Resume
- Creates a motivating environment of sincerity, warmth and fun for the Spa team and the customers
- Develop and implement children programming
- Assists in the preparation of yearly operating, operation equipment and capital expenditure budget
- Offers suggestions and makes recommendations on ideas for improving the Spa & Recreational facilities operation and performance
- Create and seek out new ideas for activities and resort programming
- Develop people, including line staff and supervisors to the next step
- Review daily arrivals to ensure proper handling of all the guests, VIP's, ReturnGuests, groups, etc
- Ensure adherence to all corporate standards of a health and fitness center,including locker rooms, water sports and kids club
6
Experience For Recreation Manager Resume
- Always maintain working area cleanliness and tidy
- Maintain all beach, pool & Kids’ Camp areas including equipment and supplies
- Develop and maintain positive working relationships with internal and external stakeholders
- Schedules work/repairs as needed with the Director of Services and Engineering Department
- Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the spa & recreation staff
- Selects and ensures appropriate training and certification of all spa & recreation staff
- Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
- Requisitions, monitors, and oversees record keeping on all retail merchandise and recreational
7
Experience For Spa & Recreation Manager Resume
- To maintain the high level of services rendered to all guest being in-house or non in-house
- To coordinate and offer necessary additional activities for group client i.e teambuilding, Tele-matches
- Assist Recreation Manager with managing operations
- Assist Recreation Manager in meeting revenue targets and overall department annual budget
- Create and Co-ordinating leisure activity schedules and information packs for guests
- Responsible for selection of all retail product, inventory and ordering
- This job often requires sitting behind a computer for extended periods of time
- Fluid in working with many different systems
- Provide a high level of service, programming, and instruction for our guests and members
8
Experience For Assistant Recreation Manager Resume
- Successful completion of DNR's Entry Level Enforcement training within one year of employment
- Successful completion of ATV safety training within one year of employment
- Plans, coordinates and facilitates recreational activities and programming for children and adults
- Assists with scheduling of the team to make sure every area is covered
- Walk through of property to make sure laws games are set up, fitness center is clean and equipment is in working order, and tennis courts are ready for play
- Coordinates work with staff members engaged in daily activities through subordinate supervisors. Develops schedules for employees
- Trains and develops personnel in the associated operations. Holds daily, weekly, and monthly meetings as needed to keep staff informed. Submits minutes to Human Resources in a timely manner as required
- Gives input on yearly budget and 30-60-90 day forecast. Reviews and discusses P&L statements and make appropriate adjustments. Provides monthly comments to Director
- Provides oversight, collection, and submission of month-end documentation – inventories, transfers, usage totals, and statistics
9
Experience For Family & Morale Welfare & Recreation Manager Nf Resume
- Coordinates operation of recreation stations with other departments in the resort. Works with Supervisors/Leads to ensure work quality is completed at a high level
- Admin work (Adaco, scheduling, training recording)
- Ensure areas of responsibilities are on brand meeting the Marriott Brand Standards
- Responsible for the maintenance and cleanliness of the facilities, changing rooms and toilets
- Participate and suggest marketing activities
- Handle multi-tasks in an intense and meet deadlines in an ever changing environment
- Be able to work with children
10
Experience For Funhouse Manager / Recreation Manager Resume
- Proficient in English (Verbal & Written) is an asset
- Certification in First Aid is an asset
- Create and organize programs and activities
- To coordinate with all recreation team members’ in ensuring that all recreation department fire, life and safety procedures, as well as rules & regulations are strictly observed by all
- Able to work unsupervised and make decisions in Director’s absence
List of Typical Skills For a Recreation Manager Resume
1
Skills For Spa & Recreation Manager Resume
- ORV, equine, and mountain bike riding skills, as well as strong outdoor skills
- Prior recreation and/or activities experience along with at least 2 year' supervisory experience
- Effectively participate in hotel meetings, committees, site/planning visits as required
- Effectively participate and contribute to departmental meeting
- Demonstrate a strong sense of work ethics and maintain professional decorum at all times whilst on property
2
Skills For Assistant Recreation Manager Resume
- Prior experience in a food and beverage operation
- Effectively recruit for department and complete performance management
- Keen on P&L and selling skills
- Excellent Guest Contact Skill
- Highly motivated and able to teach leadership skills
- Modeling Appropriate Behaviors- Serving as a role model to demonstrate appropriate behaviors. Adapting and role modeling brand standards at all times
- Understanding of good health habits in terms of exercise and nutrition and body posture, anatomy and physiology
3
Skills For Family & Morale Welfare & Recreation Manager Nf Resume
- Ability and experience recruiting and supervising volunteers to accomplish program goals
- Ability and experience in working with principle planners from local, state, and federal planning departments
- Previous Managerial experience over a professional Spa setting
- To prioritize and adapt to the changing needs of the operation
- Reviews and maintains guest satisfaction cards. Develops plans around commentary. Follows up with guests having negative experiences
- Maintains effective staffing and cost controls in all areas of recreation, in relation to customer service requirements
- Ability and/or experience in the development, presentation, implementing and administration of grants
- Four years of experience in the development, presentation, implementing and administration of grants in recreation/ecological programs
4
Skills For Funhouse Manager / Recreation Manager Resume
- Experience in the Hospitality industry, preferably 5 stars hotel and/or Spas
- Supervisory experience in the leisure sector
- Previous experience in a guest services or front line role
- One to two years of previous management experience in a related function
- Strong fitness background (preferably in a Five Star Hotel or well-known Fitness chain at management level)
- Experience in the spa, guest services, or related professional area with at least 2 years in leadership role
5
Skills For Employee Recreation Manager Resume
- Spa training or experienced certificate
- Good understanding of profit and loss statements
- Management and/or supervisory experience within the hospitality sector
- Experience (luxury background)
- Experience in a similar position in a 5 hotel
- Previous experience in hospitality is desired
- Excellent verbal and written in English and Chinese (Cantonese and Putonghua)
- Demonstrates ability to handle customer relations questions and concerns
6
Skills For Recreation Manager Resume
- Previous experience as a Recreation Guard
- Administering Performance Appraisals- Participating in the performance appraisal system process, giving feedback when needed
- Acting in accordance with all Hotel, Personnel and Spa Policies and Procedures, including all Health and Sanitary regulations
- Overseeing daily pool / beach / camp operations & guest programs ensuring that departmental and safety standards are consistently met for all areas
- Training and inspecting the team on sanitation, maintenance of the facilities etc on a daily basis
7
Skills For Spa & Recreation Manager Resume
- Walking around all areas such as pool, retail, gym, spa etc. regularly to observe any issues and or concerns regarding standards and or maintenance
- Training and developing the team to execute all job responsibilities
- Exceeding Customer Expectations- Providing services that are above and beyond for customer satisfaction and retention
- Checking schedules and reservations for bike rentals, fitness classes, tennis, and activities are correct and up to date
- Willing to take on new responsibilities
- Working from heart
- Understanding of a children’s environment
8
Skills For Assistant Recreation Manager Resume
- Able to endure long periods of standing, walking, frequent reaching, bending and grasping
- This job often requires bending, reaching or lifting
- Responsible for guest voice and tripadvisor results by training, role modeling and by holding people accountable
- Provides ongoing coaching and training to staff members
- Makes final decisions regarding the opening and closing of the pools and spas, based on weather and condition of facility
- Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
9
Skills For Family & Morale Welfare & Recreation Manager Nf Resume
- Work a flexible schedule including evening, weekends, and holidays
- Develops Spa's Marketing Strategy and ensures a consistent image is being portrayed
- Upholds gracious front desk procedures in the booking and handling of customers
- Interact with guests, providing full knowledge and assistance formaximum guest usage in an outgoing and positive, but unobtrusive, manner
- Work closely with Engineering to maintain proper standards of hygiene andfunctioning of equipment
- Maintain related records i.e. variances regarding pools and hot tubs, weekly, monthly and annual resourcing forecasts, budgets etc
- Responsible for AES in the department by role modeling Marriott culture and holding everyone accountable fairly and consistently
- Responsible for Marketing and developing sales and revenue
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement
10
Skills For Funhouse Manager / Recreation Manager Resume
- Support the planning and implementation of all recreation activities including holiday and weekend activities to delight guests
- Attend the daily Operation meeting as well as Department Head during absence of Director of Recreation
- Assist in developing and initiating children’s activities and events
- Responsible for monitoring staff schedule according to hotel business level
- Committed to ongoing development and training of all colleagues
- Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc
- Adhere to all Four Seasons standards at all times and understanding the importance of a sense of urgency and professionalism
List of Typical Responsibilities For a Recreation Manager Resume
1
Responsibilities For Spa & Recreation Manager Resume
- Demonstrated knowledge of a wide variety of recreation management skills, trail technology, tools, and other trail systems
- To develop effective, comprehensive and ongoing training programs for Kids Club, Fitness Centre; pool, beach, tour desk and activities team
- Directly responsible for all areas of membership sales at the recreational facilities and guiding and driving the sales team to achieve budget
- Responsible for opening/closing procedures when on duty
- Maintains close contact with guests, receiving feedback regarding the operation of the Spa and Recreational facilities of the hotel
- To monitor scheduling of staffing at the main points for recreation activities i.e Poolside, Fitness Center and water sport areas
- To develop and monitoring smooth running day to day departmental operation to ensure exemplary standards of guest expectation
2
Responsibilities For Assistant Recreation Manager Resume
- To oversee the recruitment, induction, training, development, appraisal and discipline of all recreational facilities fitness and Pool staff
- Meet with group meeting planners to show Spa & Recreation facility and programs as required
- Promote all hotel and Spa & Recreation packages and promotions and identify new business and marketing opportunities
- Responsible for fiscal budgeting and analysis for all Spa & Recreation Departments within the facility
- Promote and up sell excursions to guests, customizing where necessary to meetguests’ needs
- Daily coaching, recognition and performance management of Recreation colleagues
- Coordinate and follow up with Organic Farm regarding any guests’ requests
- Assist with swimming lessons when needed
- Responsible for sports equipment and its usage, and ensuring facilities meet health and safety standards
3
Responsibilities For Family & Morale Welfare & Recreation Manager Nf Resume
- To develop and monitoring the departmental revenue and expenses to ensure met with budget standard
- To develop and monitoring the departmental facility and activities program to ensure exemplary standards of guest service
- Selects suppliers for SPA product operations and establishes agreements
- Maintains professional relationships with suppliers and providers
- Suggests new products to remain competitive in the market
- Manages the sale and promotion of Spa products and services
- Monitors and manages the payroll function and areas of operation to budgets
4
Responsibilities For Funhouse Manager / Recreation Manager Resume
- Monitors customer satisfaction with surveys and comment cards
- Reviews comment cards and Heartbeat results to identify areas of improvement
- Administers the Performance appraisal process on time
- Develops targets and create applicable business plans
- Coordinates the maintenance of all recreational facilities and equipment
- Coordinates the delivery of all recreational guest services
- Anticipates, identifies and ensures customer needs are met in the best possible way
- Exhibits a professional and diplomatic attitude and an ability to handle difficult situations
- Reviews outcomes with Spa team members to tackle areas of improvement and ensure corrective action plans
5
Responsibilities For Employee Recreation Manager Resume
- Attends management meetings and convey all relevant information throughout the Spa
- Co-ordinate the maintenance of all recreational facilities and equipment
- Coordinate the delivery of all recreational guest services
- Responsible for the safety of all guest services
- Manage all staff in this department
6
Responsibilities For Recreation Manager Resume
- Manage the sale and promotion of departmental products and services
- Anticipate economic business level fluctuations and makes action plans
- Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)
- Directly responsible for overseeing and maintaining the high standard of service in the fitness studio, maintaining the fitness protocol and the development of the product
- Direct operations of the Spa and Recreation facility, including short and long range strategic planning so that the Spa & Recreation operates cost effectively and efficiently
- Responsible for recruitment, recognition, training, developmental discussions, performance reviews and progressive action for all Colleagues within the Spa & Recreation
- Serve as a link between the hotel and the Spa & Recreation industry
- Promote and sell customized Spa & Recreation programs to conference groups as required
- Tour prospective Spa & Recreation Guests
7
Responsibilities For Spa & Recreation Manager Resume
- Assist in the Implementation of 12-month public relations program, i.e. calendar of events, media etc., and work with the PR Department in all aspects of Spa & Recreation promotions as required
- Administration and implementation of staff training in all aspects of the Spa & Recreation ’s operations i.e. business telephone usage, guest relations, Spa & Recreation services (massage, body scrubs, facials etc.), retail sales etc
- Assist in the supervision, operation and coverage of all Spa & Recreation departments
- Measurement of the Spa & Recreation actual performance to budget
- Ensure Health & Safety regulations are adhered to in all Recreation areas
8
Responsibilities For Assistant Recreation Manager Resume
- Ensure the maintenance and cleanliness of the Pool, Boathouse, Outdoor Activity Centre, Tennis Courts and Health Spa, by completing daily inspections of the facility
- Administer and implement of staff training in all aspects of the operation
- Develop and implement programs to enhance departmental revenue
- Ensure a high level of guest service is maintained
- Ensure Recreation equipment inventory is well maintained
- Ensure correct chemical balance of pool and accurate water test readings are maintained as per Provincial regulations
- Co-ordination the needs of the department to ensure the smooth operation, cleanliness and maintenance of the entire Spa, Sports facilities, Swimming Pool and its equipment
- Manage cultural diversity
- Meet requirements of VIP guests
9
Responsibilities For Family & Morale Welfare & Recreation Manager Nf Resume
- Lead the recreation team in managing the daily recreation operation including casts training, daily administration, guests’ activities and facilities operations across 3 hotels and Inspiration Lake Recreation Centre (ILRC)
- Act as the key contact to internal and external partners for recreation team and deliver up to date information for the team’s cast members, other Line of Business (LOBs) and external partners
- Support the development of all new recreational activities, products and new initiatives
- Provide professional expertise in recreation activities, swimming pool management, labor and operation strategy to meet with Hong Kong Disneyland (HKDL) ongoing business need
- Leverage resources from recreation team to support third party events / sport events and internal events that take place around the resort area and ILRC
- Expand network and build relationship with external parties in the field of sports, recreation and leisure management to learn and exchange the latest trend, technology and culture of the business
10
Responsibilities For Funhouse Manager / Recreation Manager Resume
- Extensive knowledge and skills in swimming pool operations, managing operations of lifeguard team, organizing team building, first aid, AED and special programs / activities
- Write clear and concise service agreements to clients and suppliers
- Advise concierge, conference services and other appropriate departments of activities
- Follow up calls to clients and vendors to confirm requested activities
- Properly interview, hire, train, schedule, manage, lead, and discipline all recreation staff members
- Ensure that children are well supervised in a safe environment
- Ensure all activities are performed in a safe manner and all safety procedures are followed
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