Provisioning Technician Resume Sample
Alaina McLaughlin
26628 Martin Underpass,
Boston,
MA
+1 (555) 661 0427
Work Experience
Provisioning Technician
09/2016
-
PRESENT
New York, NY
- Experience with provisioning of narrowband, broadband and related applications, such as Core, TIRKS, Eflow, NGWM, Coastal and LIMS
- Retrieve customer service records for single PRI, 2 PRI and 4 PRI
- Retrieve Customer Service Records for Broadsoft, Switch Provisioning,
- Retrieve customer service records for single PRI, 2 PRI and 4 PRI utilizing Local Exchange Carrier business rules, intervals and escalation protocols
- Be familiar with the Numeritrack, Salesforce, Workbench, CenturyandWebTop applications
- Retrieve customer service records for single PRI, 2 PRI and 4 PRIutilizing Local Exchange Carrier business rules, intervals and
- PRI and 4 PRI by effectively utilizing Local Exchange Carrier businessrules, intervals and escalation protocols
- Experience with Cisco ASA next generation firewalls
Provisioning Technician
12/2011
-
05/2016
Philadelphia, PA
- Provisioning of core IP network including MPLS, BGP and other routing protocols
- Responsible for troubleshooting and programming CPE (customer premise equipment) for customers
- Responsible for technical troubleshooting and programming network elements in support of service activation
- Tier 2 IP production support for field network technicians
- Work with supervisor on special projects as the need arises
- Consistently comply with CPNI (Customer Proprietary Network Information) rules
- Comprehend all work processes including understanding the goal of the process and ability to achieve that goal in the spirit of the process as needed
- Operate in the Salesforce UI with respect to the Objects Order, Ops Support (SWAT) Requests, Oms Task Notifications (WebTop), Task Notifications (Workbench), Special Instructions, Cases, Library, Notes and Attachments; this includes proper updating of information in those objects per process
- WebTop navigation, tray assignment and completion
Education
Ohio State University - Marion Campus
2007 - 2011
Engineer's Degree in Business
Professional Skills
- Good excel skills required to populate large volumns of parts information into SAP load sheets,
- Basic SAP skills is preferable
- Educating customers on how to use their security services to ensure a successful MSS experience
- Readily to accepts additional responsibilities, ability to change priorities as necessay
- Implementing security devices and services that enable delivery of managed security services into a variety of simple to complex network environments
- Interacting extensively with customers and partners
- TCP/IP routing and subnetting
How to write Provisioning Technician Resume
Provisioning Technician role is responsible for design, shipping, security, database, automation, programming, education, inventory, provisioning, workflow.
To write great resume for provisioning technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Provisioning Technician Resume
The section contact information is important in your provisioning technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Provisioning Technician Resume
The section work experience is an essential part of your provisioning technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous provisioning technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular provisioning technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Provisioning Technician resume experience can include:
- Coordinate spare parts receiving and shipment in consolidation warehouse-ECL and project site
- Obtaining equipment information from Vendor, STAC (computer database) and AP engineers/technicians
- Obtaining spares information from vendors via mail and telephone
- Fill coding request forms with obtained information to apply for new SAP Material Masters or to extend existing MM# and send to US coding team
- Generate BOM (Bill of Material) of equipment with obtained information in Provisioning Database before loading into SAP
- SIMON navigation and identification of provisioning requirements
Education on a Provisioning Technician Resume
Make sure to make education a priority on your provisioning technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your provisioning technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Provisioning Technician Resume
When listing skills on your provisioning technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical provisioning technician skills:
- Communicates effectively with people at all levels of the
- Strong experience with Cisco ASA next generation firewalls
- Good English, typing speed and accuracy is critical
- Work in a fast paced environment, prioritize workload and
- Previous or relevant Telcom knowledge/experience
- Proficient in reading technical documents
List of Typical Experience For a Provisioning Technician Resume
1
Experience For Provisioning Technician Resume
- Check if parts are already defined in AP by utilizing the Global Catalog Website
- Understand/comply with Air Products requirements to work safely both on and off the job
- Print out purchase order, specification and recommended spare parts list of equipment per project
- Check open purchase orders progress as requested to meet sensitive deadlines
- Update equipment BOM in SAP as necessary per reviewed equipment change or parts change
List of Typical Skills For a Provisioning Technician Resume
1
Skills For Provisioning Technician Resume
- Basic knowledge of Hosted Voice over IP networking desirable
- DRW navigation and identification of provisioning requirements
- Retrieve customer service records for single PRI, 2 PRI and 4 PRI utilizing Local Exchange Carrier business rules, intervals and
- Proficient in the use of various types of test equipment
- Proficient in the use of computers/adaptable to various software gui’s
2
Skills For Provisioning Technician Resume
- Command line operation of Cisco network elements
- Command line operation of Juniper network elements
- Command line operation of Alcatel/Lucent network elements
- Command line operation of AdTran network elements
- Self-motivated, organized, and able to multitask with highly detailed information,
- Handling all aspects of the Provisioning process for Implementation Services including: design review, data gathering, equipment and system staging, configuration, installation, troubleshooting and activation of services for delivery by Trustwave Security Operations Centers
- Knowledge of AC/DC electronics theory
3
Skills For Provisioning Technician Resume
- Basic IP security principles
- Internet application protocols (ssh,pop/imap/smtp,http,dns,radius/tacacs)
- Advanced IP topics (MPLS, QOS, VOIP, OSPF)
- Proper identification and resolution of common Broadsoft related issues
- WebTop workflow management; required data per tray
- Proper WebTop error tray resolution of all trays
- Proper identification of the nature of common WebTop related issues
4
Skills For Provisioning Technician Resume
- NumeriTrack telephone number management
- TAG UI navigation and functionality
- CSG/DST navigation and functionality
- Proper identification of the nature of common telephone number related issues
- The Ops Support to Implementation team relationship and processes
- Comcast product and process knowledge
- Telephone number lifecycle
- NumeriTrack UI navigation
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