Process Owner Resume Sample

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Elwin Daugherty
4272 Fahey Hollow,  Phoenix, AZ
+1 (555) 689 5696

Work Experience

Regional Process Owner
05/2017 - PRESENT
Detroit, MI
  • Understand and support the company's short, medium and long term strategy for the supported process functional area
  • Provide insights to form the continuous improvement strategy roadmap including providing input on project prioritization
  • Support GPO with managing end-to-end process governance, utilizing project management skills to manage coordination of current and future initiatives
  • Partner with GPO, Organization/Talent Analytics and Reporting team to define Key Performance Indicators and scorecards of relevant data to understand process performance and effectiveness
  • Consolidate & analyze ongoing process performance analytics to drive and shape continuous improvement decisions
  • Support end-to-end process budgeting, forecasting and financial management with a focus on reducing process costs, increasing efficiency, and maximizing investment returns
  • Support global deployment and adoption of end-to-end process, with regional and local requirements customization as required
  • Collaborate with any relevant stakeholder to ensure any required changes to policies, procedures, and processes are implemented
Global Process Owner
03/2013 - 11/2016
Philadelphia, PA
  • Collaborate with GPO Project Manager Peers and Sponsoring Process Owner to ensure alignment and creation of a best practice sharing community
  • Store Operations Team
  • Stores and Upper Field Leaders
  • Visual Merchandising / Field Merchandising
  • Inventory Management / Inventory Strategy
  • Make recommendations for assigned projects based on evidence and analysis
  • Use analysis and research to support project development and building business cases
  • Store contest tracking and data mining
Process Owner
07/2006 - 01/2013
Dallas, TX
  • Proficiency at competitive research and analysis
  • Proficiency with basic project management principles
  • Experience supporting multiple complex projects
  • Experience working cross functionally and communicating to multiple stakeholder groups
  • Proven ability to support multiple projects, meet deadlines and follow project management principles
  • Proficiency with standard MS Office applications and enterprise database tools
  • Process:e.g. identify improvement opportunities to improve service levels and reduce support burden


Trinity University
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Actively works towards improving customer satisfaction. Setting and exceeding customers’ expectations through delivery of services, utilising available technologies to optimise quality and efficiency
  • Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of accounting
  • Effective communication skills, organisational ability and strong presentation skills
  • Strong understanding of Business Process Outsourcing BPO Strong people management, teaming and collaboration skills
  • Exceptional attention to detail and proven decision-making skills coupled with excellent commercial judgement
  • Proven communication skills with multiple levels of an organization, including interaction with senior level business and technology leaders
  • Strong analytical, negotiation, meeting management, cross-functional team leadership skills

How to write Process Owner Resume

Process Owner role is responsible for business, leadership, planning, collaboration, presentation, interpersonal, development, organization, analysis, training.
To write great resume for process owner job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Process Owner Resume

The section contact information is important in your process owner resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Process Owner Resume

The section work experience is an essential part of your process owner resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process owner responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process owner position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Process Owner resume experience can include:

  • Strong influencing skills that are required by matrix management
  • Effectively operate in a global matrix organization
  • Strong Facilitation & Communication Skills
  • First class communication skills with a proven ability to influence across a wide range of stakeholders at all levels
  • Possess good project management skills to conduct and complete assign projects
  • Good time management skills, self-organized in order to successfully handle many important tasks

Education on a Process Owner Resume

Make sure to make education a priority on your process owner resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process owner experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Process Owner Resume

When listing skills on your process owner resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical process owner skills:

  • Proven SAP key user skills and excellent Excel skills
  • Knowledge of MS Office, excellent written & oral communications skills, able to work in a self- directed or team environment & have good organizational skills
  • Strong influencing and change management capabilities and good interpersonal skills
  • Detail-oriented problem solver with excellent prioritization and collaboration skills
  • Strong organizational skills with the ability to prioritize workload and support multiple projects
  • Strong problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

List of Typical Experience For a Process Owner Resume


Experience For Global Process Owner Resume

  • Proven strong analytical, decision-making and organizational skills in relation to managing multiple projects within tight deadlines
  • Strong leadership and people management skills focusing on development and growth of the team. Ability to travel, approximately 20-30%
  • Strong verbal and written communication skills appropriate for diverse audiences ranging from senior management to frontline staff
  • Possess robust problem-solving skills, along with a strong familiarity with operational processes
  • Strong written and verbal communications skills, including ability to present to senior management
  • Senior stakeholder managements skills and experience engaging business customers

Experience For Business Process Owner Resume

  • Experienced AR manager with strong working experience gained within a delivery function in a global corporation
  • Initiates change and has strong leadership skills and has potential to progress within the RX Organisation
  • Strong executive presence and extensive written and verbal communication skills
  • Proven ability to lead change and project management skills are essential
  • Excellent business written and oral communication skills
  • Excellent leadership and communication skills and the ability to work flexibly within a matrix team
  • Participating effectively in all elements of resource planning for their respective manufacturing unit
  • Working effectively and diplomatically across teams with varying objectives
  • Multitasking and time-management skills

Experience For Regional Process Owner Resume

  • People:e.g. conceive training programs and hiring practices to enhance employee skills sets
  • Cultural understanding, networking, and efficient communication skills
  • Prior experience of developing standard O2C processes on a common platform, including design and development of Process Maps and Activity documents
  • Excellent knowledge and understanding of back office processes; a strong financial background would be of benefit
  • Strong and extensive experience in accounting/finance within: Accounts Payable and Travel & Expense Management
  • High sense of urgency and outstanding analytical skills to define problems, identify options to solve and recommend solutions
  • Sound understanding of process simplification and standardisation and proven experience in global process roll-out
  • Listens and communicates effectively; encourages others to share their views, seeking out diversity of thought
  • Listens and communicates effectively. Encourages others to share their views , seeking out diversity of thoughts

Experience For Senior Process Owner Resume

  • Advanced data modeling skills – exposure and understanding of data structures to develop analytical reports / extracts
  • Experience in Master Data or related business experience
  • Analyzes business processes and utilizes both real-time and on-going/historical metrics to support active management of skills
  • Strong executive presence and excellent written and verbal communication
  • Relevant experience, to include experience in operations and technology functions globally
  • Expert in-depth global process knowledge; experience in business process improvement and redesign; proven operational management
  • Learn rapidly and appropriately apply new skills and technologies

Experience For Regional Process Owner Tier Resume

  • Relevant business experience; or equivalent combination of education and experience
  • Prior configuration management tool experience e.g. ServiceNow, Hp or IBM
  • Demonstrable ability to engage and manage different level stakeholders and multicultural audience/s through superior communication and presentation skills
  • Lean Six Sigma Green Belt or process development and improvement skills
  • Strong change leadership experience
  • Necessary business and economic skills to provide decision making support to the plants and senior management of Power Generation
  • First class written and verbal communication and presentation skills
  • Advanced collaboration skills
  • Prioritising, selecting and participating in functional improvement activities

Experience For Enterprise Service Management Process Owner Resume

  • Ascertaining relevance and effectiveness of process goverance and improvement model
  • Contracting systems/Process Improvements/IT implementation and integrations experience required
  • Demonstrated success in bringing about changes in an organization via consensus, building and influencing at all levels
  • Demonstrable experience in process and change management, including driving change in an area outside of your direct authority
  • Solid understanding of quality, service management and process frameworks including ISO and ITIL
  • Evidence of successful project execution and results while operating with considerable autonomy and discretion, and demonstrating creativity and judgment

Experience For IT Process Owner Resume

  • Experience of documenting and monitoring internal procedures and controls
  • Experience in writing policies and designing process flow
  • The engagement of the users: the importance of securing participation and priority from the user community throughout the implementation stages of the project
  • Solid understanding of Domain & Improvement mindset
  • Experience of successful collaborative working
  • Good understanding of global mobility models
  • Experience of operating within a finance shared service environment
  • Experience in managing multiple customers and points of contact at all levels within the organisation
  • Is dedicated to meeting the expectations and requirements of internal and external customers and establishes effective relationships with same

Experience For Completion Process Owner Resume

  • Has experience of working in an Agile Framework
  • Cross-functional experience involving supply chain, sales, product mktg, etc
  • Experience leading functions and/or teams
  • Experience in problem-solving and consensus
  • Responsible for qualifying new equipment, re-builds and improvements per corporate standards prior to production release related to Post Cast Processes
  • Demonstrates considerable ingenuity and creativity while recognizing prudent risk
  • A proven track record of successfully leading teams
  • Deep understanding, knowledge and significant experience in Operations and Technology
  • Experiences in implementing change processes

Experience For Business Transformation Sub Process Owner Resume

  • Experience in Accounting or Finance processes
  • Hands-on experience using SAP FI/CO modules
  • Experience using Microsoft Excel
  • Experience working with an outsourced third party in the AP/ITP process
  • Experience working in the department
  • Skilled in overcoming resistance and barriers; ability to manage stakeholders and challenge the status quo

Experience For Contact Center Core Process Owner Resume

  • Have extended experience working with Shared Services
  • Possess experience working in an international group
  • Excellent level of English orally and in writing
  • Experience of delivering complex projects and programs
  • Experience in working globally at a senior level
  • Experience in leading project teams preferably in a global environment
  • Experience working in a complex international multi-cultural organization

List of Typical Skills For a Process Owner Resume


Skills For Global Process Owner Resume

  • Excellent decision-making skills that can be applied in a fast-paced environment
  • Has excellent reporting and data analysis skills
  • Excellent reporting and data analysis skills
  • O Demonstrated professional written and oral communication skills
  • Excellent verbal and written communication skills; able to present to groups to all levels of the organization and externally to GSK
  • Demonstrated experience in training on a wide range of core process improvements in both formal and informal settings to all levels of employees
  • Advanced collaboration skills, so that the processes are practical, are adopted by delivery teams and customers and meet exacting standards

Skills For Business Process Owner Resume

  • IT skills (macro building) is an additional advantage
  • Has exceptional leadership, people, organizational and planning skills
  • Exceptional leadership, people, organizational and planning skills
  • Disciplined organization and process-oriented skills
  • Demonstrates good engineering judgment
  • Solid experience in multi-national/ cultural change management roles

Skills For Regional Process Owner Resume

  • Leadership and organizational skills necessary to drive teams toward value-added results
  • Demonstrated experience in a manufacturing industry, ideally from MedTech or Pharmaceuticals
  • Leading the SAP CO Key User group and ensuring an effective know-how exchange, including training and coaching of Key Users
  • Engineering experience in a manufacturing or machine shop environment
  • Reporting experience on metrics, budgeting, etc

Skills For Senior Process Owner Resume

  • Expertise in process design and management and continuous improvement methods; demonstrated proficiency in doing, teaching, facilitating, and coaching
  • Of the time: Responsible for cleansing and validating data migrated from the legacy system and training end-users on managing the data
  • O Working knowledge of the 1099k Form process to include invalid accounts, solicitation letters, backup with holding, and back up withholding refund process
  • Experience in investment casting, programming, or machining
  • Demonstrated track record of decision making and problem solution based on assessment of all relevant supporting and conflicting information/factors

Skills For Regional Process Owner Tier Resume

  • Strong understanding of Cost Accounting processes and integration to Financial Accounting
  • Experience working in a client facing managerial role
  • Lean Six Sigma Master Black Belt or equivalent certification with corresponding experience leading organizations through significant transformations
  • Demonstrated initiative in identifying as necessary, new processes or procedures and fostering a continuous process improvement culture
  • Hands-on experience in an engineering role specifically dealing with metal removal

Skills For Enterprise Service Management Process Owner Resume

  • A strong working understanding of the core commercial and scientific processes of Novartis and the general Pharmaceuticals industry
  • Experience in leading workshops and training others highly desirable
  • Experience in working with an external outsourcing partner
  • Experience managing and leading change in large transformation projects
  • Experience working in cross-functional teams and collaborating with cross functional teams
  • Experience in Operations business leveraging goals, objectives, capacity planning, quality management and consistent process improvement

Skills For IT Process Owner Resume

  • Experience in process reengineering, transformation initiatives, and driving standardization
  • Measure, monitor, and communicate effectiveness of improvements; provide visibility through tracking and reporting
  • Experience in Manufacturing, Logistics, Computer Science or Accounting
  • Expert knowledge and experience of end to end demand/supply planning business processes
  • O Experience in developing creative presentation, documentation and Client Communication

Skills For Completion Process Owner Resume

  • BA/BS or equivalent experience in Retail Business, Finance, Statistics, Mathematics, or Engineering
  • Expert experience leading work in the scope of post-launch scientific services
  • Experience in four and five axis CNC Engineering, preferably with Nikel-based aerospace parts
  • Demonstrated ability to analyse and interpret complex problems, incorporating data gathered from a variety of sources
  • Demonstrated ability to manage teams and achieve results across the company, working across borders, cultures, and languages
  • HR leadership experience with increasing levels of responsibility
  • Functional work experience (Supply Planning) (MIN 9 years)

Skills For Business Transformation Sub Process Owner Resume

  • Experience in an international group in the manufacturing industry beneficial
  • Experience with automation of processes
  • Work with Regional IS to establish business priorities in line with the IS strategic drivers (adopt, optimize, innovate, analyze, collaborate)
  • Work with Regional IT to establish Source to Pay operational business priorities
  • To develop processes that can match business requirements whilst at the same time delivering standard and consolidated benefits of a global process,
  • Experience of working in a key control matrix environment
  • Experience of working with a FTSE 250/Fortune 500 organisation
  • Extensive experience in PTP business process leadership roles

Skills For Contact Center Core Process Owner Resume

  • Transformation and shared services experience
  • Owns all processes operated by Resilience role holders
  • Experience within an international logistics environment in transport and operations roles
  • Sound Judgment and strong business acumen, always looking at the best possible outcome for RB and aligned to the RB goals
  • Proven strategic thinking and tactical execution across multi-geographical teams
  • Exceptional ability to manage ambiguity and multiple priorities across various stakeholders
  • Project Management, process improvement and change management certifications, and/or related experiences
  • Experience in one or more core IT Service Management disciplines (Change/Incident/Problem Mgmt)

List of Typical Responsibilities For a Process Owner Resume


Responsibilities For Global Process Owner Resume

  • Strong business acumen skills, including financial and statistical analysis
  • Strong Microsoft Excel and Access Skills, including Visual Basic
  • Working closely with Deutsche Bank ’s 3rd party screening vendor to ensure any issues/escalations are dealt with promptly and effectively
  • Work at all levels of the organization and to interface effectively with related functions
  • Experience in Manufacturing, Logistics, Computer Science or Accounting

Responsibilities For Business Process Owner Resume

  • Lead effective meetings gaining buy-in and participation from executive leaders
  • Working experience in finance, preferably in an international company
  • A solid understanding of master data and its integration points with other functional work streams
  • Customer centric mindset and passionate about delivering high quality customer experiences
  • Demonstrated ability in driving multiple simultaneous large scale productivity/transformation efforts
  • Experience in synchronous manufacturing and Kaizens

Responsibilities For Regional Process Owner Resume

  • Demonstrated ability to actively learn and immediately apply learning's into decisions and behaviors
  • Experience in a fast paced, external facing Customer Support department
  • Sigma or Business Process Re-engineering experience and/or certification
  • Process mapping experience; expert level with Visio
  • Experience working with process transformation and change management across large matrixed organizations with deliverables for external clients
  • Experience developing communications for senior executives and internal/external partners
  • Experience of working with an ERP rollout programme as an SME or design lead
  • Demonstrated record of building high performance teams
  • Demonstrable ability to assess risks and prioritise issues

Responsibilities For Senior Process Owner Resume

  • Strong analytical orientation with ability to synthesize data into information
  • Demonstrated proficiency in CRM applications
  • Experience in SSC or BPO functions
  • Align and manage operational priorities throughout the organization
  • GBS or multi-functional shared services operational management experience
  • Extensive experience in HR operations and Employee Life Cycle activities

Responsibilities For Regional Process Owner Tier Resume

  • Extensive experience in the Human Resources operations and Employee Life Cycle activities
  • Extensive GBS or multi-functional shared services operational management experience
  • Modeling, documenting, analysing and designing business processes with a global impact
  • Identifying key partnerships for finance process delivery, including global and / or local BPO’s
  • Identifying key partnerships for payroll delivery, including global and/or local payroll providers, delivery BPO’s
  • Understanding what is being interface to FRM and why
  • Working knowledge of enterprise ticketing system
  • Facilitating the Global process community
  • Understanding how other modules (GL, AR, AP, PA, OKS, OM, OIC) interface with FRM

Responsibilities For Enterprise Service Management Process Owner Resume

  • Understanding of the business and finance processes within the Petrochemicals business model, highly desirable
  • Manufacturing Technical Mastery
  • Prepare training material and conduct training sessions on demand and help in lifting the process maturity of the organization
  • Drives Rolled Ring Process Management at all AEN Rolled Ring locations using the scientific method and six sigma tools
  • Uphold/enhance the current global design by developing and improving process and system design, providing support to the HR decision bodies
  • Knowledge of equipment, inspection gauging, tooling/fixture design and maintenance dealing specifically metal removal
  • Drive ServiceNow product improvement by testing and adopting out-of-box processes and supporting tools
  • Responsible for reporting of SLA’s and KPI’s, using analysis to identify improvements

Responsibilities For IT Process Owner Resume

  • In-depth knowledge of the accounting to corporate reporting process documents
  • Possess accounting knowledge in order to confirm that what has taken place in the applications is in line with the proper accounting
  • Identification of standard work and work instruction content (in conjunctions with STARS and Sales & Engineering Development Training)
  • Drive adherence to process by supporting organizations via the establishment and reporting of metrics
  • Maintain the integrity of the operating model and consistency with leading practices
  • Demonstrable knowledge and understanding of End to End Supply Finance, Knowledge in other process touchpoint areas like P2P process including ICO an advantage
  • Knowledgeable of leading practice supply planning concepts
  • Strategic thought leadership in crafting future state delivery and strategies for attaining them

Responsibilities For Completion Process Owner Resume

  • Shared services, outsourcing, global sourcing
  • Take a leadership role in project execution (blueprint, realization, testing, training, go live and hypercare)
  • Respond to field questions regarding payroll allocation
  • Support the maintenance of and updates to the centralized scheduling system
  • Generate both regular and ad hoc reporting to support stores and the Store Operations team
  • Basic IT knowledge, for assigned business area, across several technology solutions and/or knowledge of applications and processes used in a healthcare setting
  • Executed projects related to waste reduction or cost reduction in a transport organization dealing with Road, Rail and/or Barge movements
  • A understanding of project management methodologies

Responsibilities For Business Transformation Sub Process Owner Resume

  • A track record of making decisions that have had a positive commercial, operational and customer impact
  • A track record of working under pressure and deliver to deadlines
  • Oversees the development FRM systems needed to maintain reporting specifications
  • Manage project from definition to deployment incorporating robust KPI’s such as Cycle Time, Deal Size, Win Rates, and Discount compliance
  • Responsible to ensure data requirements for KPI’s are reinforced with global tool training
  • Process reporting on KPI’s and SLA’s as per agreements
  • Support the rollout of the Finance solution ensuring that the P2P solution is consistent with the global vision
  • Legislate, obtain support and agree direction from Global Sponsors for all arising conflicts in process design and the related business change

Responsibilities For Contact Center Core Process Owner Resume

  • Responsible for “End to End” process understanding by global sales teams, functional support groups and Sr Management
  • Can drive strategic thinking and analyses
  • Coordinate work with the delivery team to ensure deadlines project milestones and customer requirements are achieved and standard processes are being followed
  • Train & support key users worldwide, ensure the availability of training and support material
  • Create reports and analyses for supplier negotiation and internal/external review meeting
  • Analytical thinking and ability to interpret performance data
  • SOPs, Training Plans, and Content
  • Accountable for achieving process business benefits

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