Process Management Resume Sample

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Kirsten Witting
237 Domenick Drives,  Phoenix, AZ
+1 (555) 510 7514

Work Experience

Manager, Process Management
03/2018 - PRESENT
Los Angeles, CA
  • Performing general administrative coordination functions
  • Coordinating on-boarding, transfer, and resignation processes for associates joining / leaving the Department
  • Coordinating all security-related requests and procurement orders for the Department
  • Coordinating telephone requests (line transfers, jack activation, phone upgrades) and maintaining employee telephone contact list for the ICG
  • Using in-depth knowledge of company, department / division operations to obtain information, or respond to inquiries
  • Supervision of a team of two individuals
  • Defining and executing the PGIM Finance vision and roadmap for process and technology improvements
Process Management Analyst
12/2010 - 09/2017
Chicago, IL
  • Establish and regularly evaluate opportunities for continuous improvement
  • Ensure suppliers are held accountable to terms and conditions within our supplier agreement letters
  • Proactively support the product management floor with innovative solutions to drive results
  • Design processes and solutions for scalability beyond the current Grainger U.S. Business
  • Protects corporate and customer interests from potential liability and risk related to product warranty and recovers company cost related to the facilitation of managing the risk
  • Serve as Product Management Operations subject matter expert for assigned process
  • Experience in purchasing /inventory management and/or operations management role in a supply chain driven organization
  • Collecting daily quality data for post issue functions and prepare monthly reporting
  • Reviewing department processes to ensure continued quality and adherence to established policies
Intern for Process Management
08/2003 - 06/2010
Philadelphia, PA
  • Develop relationships with various stakeholders in the controllership, financial planning and capital planning functions in an effort to streamline, improve efficiencies, flexibility and controls
  • Make sure EA (as a department and enterprise-wide function for architecture) is audit-ready
  • Manage several key EA governance / leadership meetings, including agenda support, tracking of action items, creating standing meeting content, etc
  • Manage Architecture governance processes as outlined in the EA Policy and related Standards and Procedures, including maintenance of process diagrams, formal documents, intranet pages, etc
  • Serve as liaison with Delivery Transformation to stay abreast of changes to overall Agile delivery practices, metrics requirements, etc. and communicate those across the architecture community
  • Serve as liaison with Enterprise Services Business Risk Office
  • For all of the following the work is classified as Supplier Lifecycle, Product Lifecycle, or Cost Operations depending on functional responsibilities
  • Responsible for overseeing and reporting Product Management Operations


University of Phoenix - Oregon Campus
1997 - 2002
Bachelor's Degree in Business

Professional Skills

  • Prior experience and demonstrated success applying quantitative and qualitative analytical skills
  • Strong written and verbal communication skills with emphasis on oral presentation skills
  • Strong planning and organizing skills including the ability to effectively work on multiple processes simultaneously
  • Experience partnering at all levels through a combination of excellent verbal and written communication skills, savvy navigation of complex business structures
  • Extremely strong influencing skills, proven ability to deliver results in matrixed environments
  • Possess strong written and verbal communication skills and presentation skill
  • Strong analytical skills with a demonstrated ability to solve business problems

How to write Process Management Resume

Process Management role is responsible for analytical, business, organization, interpersonal, design, languages, presentation, leadership, communications, microsoft.
To write great resume for process management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Process Management Resume

The section contact information is important in your process management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Process Management Resume

The section work experience is an essential part of your process management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Process Management resume experience can include:

  • Good project management skills with the ability to meet challenging deadlines and prioritize as needed
  • Capable of executing decisions quickly with excellent follow through skills
  • Excellent analytical, problem solving, organization and documentation skills
  • Strong communication (oral and written) and analytical skills with an attention to details
  • Intellectual curiosity and strong critical thinking skills with the ability to understand detailed systems
  • Outstanding problem analyzing, solving skills and very self-organized, calm and detail-focused

Education on a Process Management Resume

Make sure to make education a priority on your process management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Process Management Resume

When listing skills on your process management resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical process management skills:

  • Excellent training and presentation skills with solid communication capabilities and practices - both oral and written
  • Excellent business analysis and project management skills, with strong knowledge of project methodology
  • Effective leadership and analytical skills including working knowledge of typical operations KPIs, staffing models, and capacity planning
  • Proven experience in balancing short term deliverables and competing and/or conflicting priorities with progression toward long-term strategic goals
  • Equally comfortable leading, collaborating and executing. Proven analytical skills
  • Strong analytical skills, including working knowledge of Microsoft® Office 365 suite

List of Typical Experience For a Process Management Resume


Experience For Manager, Process Management Resume

  • Strong communication and partnering skills essential
  • Strong ability to influence groups who, at times, have competing priorities
  • Experience developing business process solutions through reengineering or workflow design activities
  • Experience working in large company environment
  • Experience working in technology groups
  • Experience in Complex problem solving
  • Experience working in process improvement such as Six Sigman or Lean or Agile or SLQ2CQ)
  • Have at least 4 years of experience in a business related function, preferably finance, accounting, or compensation

Experience For Director, Process Management Resume

  • Experience in Complex problem solving
  • Seven to ten years’ experience in an operations based consulting role
  • Experience leading a process management team
  • Experience working in a highly matrixed environment with multiple senior stakeholders
  • Experience in problem solving

Experience For Process Management Specialist Resume

  • Experience with managing vendors
  • Experience with managing IT vendor relationships
  • Process (re-)engineering / change management experience
  • Demonstrates knowledge of RMS processes e.g. SRS , KYC (Know Your Customer), EDD (Enhanced Due Diligence)
  • Manage capacity and partner with strategy team leads to prioritize deliverables
  • Build solid controls that are always audit ready
  • Drive effective use of BI Tool (Microstrategy) and take leadership to create culture and mindset of fact-based discussion thoughout the company
  • Experience with operations management, vendor management and leadership
  • Highly collaborative; flexibility and adaptability; efficient and effective self-management

Experience For Process Management Analyst Resume

  • Provide support to segments for effective implementation of standards
  • Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities
  • Experience in process improvement discipline and institutional best practice knowledge
  • Experience in a business related function, preferably in Logistic & Supply Chain Management or Finance Background
  • Assisting team in creation and updating of Standard Operating Procedures (SOPs)
  • Leading and owning oversight of specific process improvement work and collaborating with teammates on larger initiatives
  • Analyzing, identifying, and driving changes with systems
  • Building interdependent partnerships, acting as the mediator between organizations while optimizing the value proposition
  • Suggesting, developing and planning new policies and processes

Experience For Operational Process Management Analyst Resume

  • Assisting in periodic metrics reporting for suspense, commissions, contracts mailed, etc
  • Identifying / monitoring the key drivers of cost, performance and waste across the RMS products
  • Partnering with teams across the Tech organization to support agile processes, controls, tools and reporting
  • Monitoring and improving operational performance
  • Providing operational subject matter expertise when representing the department in projects and other meetings

Experience For Process Management Associate Resume

  • Leading and supervising teams or virtual teams
  • Supporting and developing de-risk and regional FCC Action plans (ex: Mexico FCC Monitor deliverables roadmap)
  • Inventing and innovating
  • Developing a high performing team with the ability to lead, even in a matrixed environment
  • Attracting and developing superior talent
  • Defining the phases, milestones, means (human and technical), deliverables of each project (including presentation)

Experience For Group Manager Quality & Process Management Resume

  • Engaging communicators who enjoy working directly with the customer and a team
  • Acting as liaison to IPS Business Risk Management Group for BCP, Records Retention, EUCS (End User Created Spreadsheets), Vendor Governance, Privacy as needed
  • Supporting adhoc projects as needed
  • Driving projects aligned with desired customer outcomes
  • Driving process improvements aligned with desired customer outcomes from conception to implementation

Experience For Manager Project & Process Management Resume

  • Deploying Capital One’s lean management system in Commercial Bank
  • Driving business to “lead the way” in SLQ2CQ
  • Understanding of work flows and processes
  • Leading process changes and projects
  • Creating a direct and indirect organization with a culture of global customer focus and the ability to deliver
  • Understanding of Vendor Governance and Contract process
  • Working knowledge of Microsoft® Office 365 suite
  • Ensuring our commitment to the customer, from the expression of the need to the delivery of the project

Experience For Managed Investing Process Management Administrator & Product Owner Resume

  • Managing the definition, implementation and follow-up of global and transversal projects
  • Taking full responsibility for complete project lifecycles, from needs analysis to implementation and change management
  • Developing a detailed project plan to track progress and ensure the on-time delivery of projects
  • Reporting to a diverse set of stakeholders
  • Enable delivery with speed, agility, and stability by clearly understanding all challenges, opportunities and implementing a decision making framework

Experience For Process Management Manager, Director Resume

  • Incorporate design thinking and agile based concepts into practice, leveraging the existing approach and frameworks
  • Knowledge of training tools for documenting, surveying and presentation
  • Create a fun, dynamic, high-performing work environment for the Marketing Campaign Execution Studio
  • Works with business and technology leads to identify and clarify needs and then develop customized coaching or training approach based on those unique needs
  • Monitor, track, and report legislation impacting unclaimed property laws and tax withholding filings
  • Participate in designing and improving standard reports
  • Manage the process and ensure it is being executed as intended, including
  • Work collaboratively with partners within ILI and Annuities and enabling enterprise functions to advance common processes and tools for operational planning

List of Typical Skills For a Process Management Resume


Skills For Manager, Process Management Resume

  • Demonstrated negotiation skills Demonstrated ability to hold suppliers accountable for performance
  • Self-starter with strong strategic thinking & analytical skills
  • Good skills in continual Improvement tools, techniques and methodologies
  • Proven ability to influence multiple levels of stakeholders; organizational savvy; excellent networker, strong external focus
  • Strong interpersonal skills and the ability to work cross-functionally

Skills For Director, Process Management Resume

  • Effective project management skills and drive for results
  • Significant organizational skills to manage multiple priorities
  • Demonstrated project and change management skills
  • Excellent vendor negotiation skills
  • Demonstrated communication, facilitation, leadership and problem-solving skills
  • Proven superior analytical and decision-making skills
  • Experience in agile project delivery as well as prior experience of 4+ years as a coach or Agile evangelist
  • Strong interpersonal and verbal communications skills with the ability to interact at all levels within the organization
  • Demonstrated ability to effectively work independently

Skills For Process Management Specialist Resume

  • Driving cross-functional teams to achieve business outcomes with great facilitation skills
  • Conflict resolution, change management, influencing, leadership, delagation , coaching & project management skills
  • Conflict resolution, change management, influencing, project management, leadership, coaching and delegation skills
  • Work with tight deadlines and demonstrate flexibility with scheduling and setting priorities
  • Passion for optimizing/transforming how organizations deliver projects more effectively
  • Skilled relationship manager effective at collaborating and influencing partners

Skills For Process Management Analyst Resume

  • Demonstrated experience working accurately and independently in a team environment
  • Demonstrated comfort, flexibility, and success in environments with changing priorities, ambiguity, and frequent obstacles
  • Creative/Innovative Problem Solving skills combined with ability to self-start and to execute on program activities and objectives
  • Excellence planning and organization skills
  • Effectively lead a high-performing matrixed team
  • Superior relationship management skills with ability to partner in a cross-functional environment, and achieve results working through others
  • Strong sense of urgency and the ability to quickly respond to changing needs and priorities
  • Intermediate skills in MS Word, Outlook, Excel, and PowerPoint

Skills For Operational Process Management Analyst Resume

  • Relationship (PR) management skills
  • Cost-benefit analytical skills
  • Collaborate and communicate effectively with key business partners to raise, resolve and solution issue
  • Effectively communicates business strategy and goals and how they align to the team’s work
  • Specific, significant experience in Quality Systems processes, and functional knowledge of / experience in Quality and Compliance is required
  • Previous experience at a senior management level with demonstrated track record of successful results
  • Adept and persuasive communicator verbal, written Cross functional/organizational team facilitation skills internal and external
  • Strong leadership abilities and experience including situations involving organizational culture change
  • Strong knowledge and background with Lean- Agile methods and practices and has demonstrated results by using Agile and Lean principles

Skills For Process Management Associate Resume

  • Exceptional communication skills, especially visualization, presentation and communicating information
  • Experience in project management and or business-related experience
  • Creating, validating, and documenting processes
  • Willing to work under pressure, hard-working, strong sense of time, multi-tasks manager
  • Creating and validating operational processes
  • Defining Business case(s) and benefits roadmap to inform Compliance management on CtA; effectiveness and efficiency benefits
  • Hands-on experience leading and coaching business improvement projects (process, technology, knowledge, business rules, governance and operating structure)

Skills For Group Manager Quality & Process Management Resume

  • Hands-on experience leading and coaching business improvement projects ( process, technology, knowledge, business rules, governance and operating structure)
  • Solid working knowledge of supporting tools including VersionOne (preferable), JIRA, Rally
  • Demonstrated process design, mapping/modeling, analysis, and improvement expertise
  • Experience in supporting and driving change management across organization
  • Experience of reporting and process mapping tools

Skills For Manager Project & Process Management Resume

  • Experience managing capacity and driving improvements in the financial industry
  • Experience in initiating and implementing process improvements
  • Experience doing process improvement/work measurement techniques such as time study and work sampling, etc
  • Experience working successfully with co-located and virtual team(s), as well as in partnering with vendors
  • Strong customer service and knowledge sharing orientation required
  • Experience using content management systems, SharePoint, Microsoft Productivity Tools, and other IT business application platforms
  • Experience in using extensive CRM tools and systems
  • Experience in an operations based consulting role

Skills For Managed Investing Process Management Administrator & Product Owner Resume

  • Relevant experience in process improvement, project management or consulting
  • Experience in Complex problem solving
  • Process mapping experience
  • Able to see the big picture while maintaining strong attention to detail
  • Progressively responsible experience in data collection and analysis, particularly regarding NYC public schools
  • Good at dealing with people and coordinate among groups

Skills For Process Management Manager, Director Resume

  • Demonstrated ability to develop collaborative relationships
  • Clear, effective written and verbal communication with staff at all levels of the organization
  • Typically three years of experience in business process design or operations
  • Proven customer relationship management
  • Customer Service Effectives and Team Efficiency
  • MS Project (or other project management software) and Visio experience desired
  • Prioritize, lead and implement Salesforce enhancements & new releases to deliver efficiency gains
  • Experience in Process management

List of Typical Responsibilities For a Process Management Resume


Responsibilities For Manager, Process Management Resume

  • Demonstrated collaboration, facilitation and elicitation skills, horizontally and vertically within an organization
  • Strong knowledge and skills with business applications, such as, Excel and Compass
  • Displays influencing skills to attain agreement from business managers on new process and quality improvements
  • Effectively build, develop, and manage relationships by setting expectations on their role as stakeholders vested in success
  • Prepare and learn how to effectively prepare meaningful management presentations
  • Experience in Process management -5 years of experience in Project management

Responsibilities For Director, Process Management Resume

  • Project Management experience OR 2 years of Process Management experience
  • Demonstrated initiative, positive attitude and good judgment
  • Prior experience in operations and/or compliance, preferably in a highly-regulated environment
  • Interact with multiple layers of the organization with demonstrated success initiating change and the ability to influence at all levels
  • Experience in complex organizations and matrix reporting relationships
  • Develop or support the enhancement of VG processes, reports, or communications. Lead or participate in projects that enable efficient and effective operations
  • Experienced with Project management, Risk Management, Business Continuation, Records Management, Information Security or Privacy
  • Experience in a corporate environment
  • Demonstrates knowledge of processes e.g. KYC Know Your Customer), EDD (Enhanced Due Diligence), MDS

Responsibilities For Process Management Specialist Resume

  • SDLC experience
  • Mortgage industry experience
  • Experience in a corporate environment
  • Experience in Relationship management
  • Demonstrated ability to present and report out on information publicly
  • Experience with LEAN or Six Sigma or Agile
  • SLQ2CQ experience

Responsibilities For Process Management Analyst Resume

  • Experience in business analysis, requirements definition, or project management
  • Certification in business analysis or project management could suppliment some of the experience
  • Experience in the design and production of quality deliverables
  • Demonstrated ability to research and problem solve complex issues
  • Strong organizational awareness and the ability to analyze key concepts
  • Build and nurture strong, positive relationships with cross-functional teams
  • Manage multiple tasks, prioritize with minimal direction and escalate to management when appropriate

Responsibilities For Operational Process Management Analyst Resume

  • Identification and Traceability, Validation, and Product Discontinuation
  • Three to five years operations, analytics, financial services, or relationship management experience, preferably in a supervisory role
  • Or more in Supply Chain or Customer Service experience
  • Needs to be a good communicator to both superiors and to subordinates and have a personality that works well to create a corporative and synergistic atmosphere
  • Demonstrated knowledge of supplier management concepts
  • Proven ability to manage the coordination of people, timelines, and pull together the “big picture”
  • Experience in testing of IT controls and processes
  • Insurance/investment related experience

Responsibilities For Process Management Associate Resume

  • Aggregate and consolidate feedback from regional teams to generate product requirements or requests for product improvements
  • Work with a broad set of IT and potentially Business customers to understand needs and communicate how APM works now vs. prior ITMS process
  • Supporting the Learning Service Delivery Manager (SDM) in the day-to-day oversite of the learning relationship & domain
  • Oversee the planning and coaching of multiple projects and programs across the organization both using Waterfall or Agile delivery methods
  • Responsible for leading the data, reporting and metrics work across the end to end Credit process from customer origination to portfolio management

Responsibilities For Group Manager Quality & Process Management Resume

  • Advanced technical proficiency using Microsoft Suite (including Excel, Visio and Access)
  • Assist in establishing master agreements and engagement schedules, and support special projects as well as complex sourcing initiatives (20%)
  • Identify and assist in implementing sourcing and category management best practices for vendor solutions (10%)
  • Develop a deep understanding of sales and client management responsibilities and supporting capabilities
  • Overtime required during peak periods and/or to support annual Business Continuity testing
  • Have business acumen and understanding of accounting concepts
  • Shape, creating a future vision and gaining support and alignment to that vision
  • Capable of working independently on projects and miscellaneous assignments and writing detailed executive summary reports

Responsibilities For Manager Project & Process Management Resume

  • Analyze existing process framework to identify function families, potential synergies and improvement opportunities
  • Proficient with budgetary planning and project management of projects focused on video content distribution
  • Develop new data source and utilize external open source data for new finding in business
  • Responsible for working with business and technology to gather, organize and use data to produce key metrics in the Credit space
  • Facilitate best practice sharing within and between teams
  • BS Engineering, Business Administration, or Finance

Responsibilities For Managed Investing Process Management Administrator & Product Owner Resume

  • Works closely with the in country Sales/Marketing/Category/Finance/Logistics on demo requirements
  • Follows up for loan overdue, missing, damage until closure
  • Hosts Monthly Business Fundamental Table Meeting with vendor to manage vendor performance
  • Monitors inventory health in warehouse which drives KPI utilization rate, ageing with proactive communications with country stakeholders
  • Implements Loan Management System training to the requestors and vendors
  • Grants requestors’ Loan Management System access and troubleshooting for issues
  • Supports team in analyzing all operational and business procedures, processes, and team oriented tasks
  • Remains up-to-date and current on developing business trends as they pertain to the application the workflow systems and processes
  • Provides input and testing assistance for the development of system enhancements and implementations

Responsibilities For Process Management Manager, Director Resume

  • Guides team in development of clear and concise documentation, including process maps, work flows, and other associated materials
  • As applications and processes change, works with team to develop and modify documentation and learning tools
  • Designs and continually improves forms and process documentation formatting
  • Follows all regulatory policies, procedures, privacy and security standards, in accordance with government agencies including all HIPAA requirements
  • Occasional travel (including overseas) required
  • Knowledge of PC/software applications, database management programs, technical problem solving, and/or project management
  • Design, plan and enable the launch of large scale programs using Agile practices and frameworks
  • Develop and/or support junior associates; instill and embed knowledge sharing and best practices
  • Improves business processes by leading projects and initiatives and analyse benefits of changes

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