Process Improvement Manager Resume Sample

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Felicity Wehner
707 Lemuel Flat,  Chicago,  IL
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Work Experience


Process Improvement Manager
06/2017 - PRESENT
Dallas, TX
  • Lead and Coach efforts to improve business processes
  • Independently lead and drive large, cross-functional complex Lean Six Sigma projects and/or Kaizen events to deliver significant operational improvements and financial benefits
  • Working together with Process Improvement Managers and Business Partners, guide the identification of appropriate potential opportunities and problem areas where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and customer experience
  • Coach process improvement practitioners in the execution of process improvement efforts (Lean Six Sigma projects, Kaizen events, etc.)
  • Educating and Promoting a culture of continuous improvement
  • Establish relationships with the Business Partners' process improvement champions and project sponsors
  • Educate Business Partners' champions and sponsors of the value and application of process improvement
  • Collaborate with Process Owners and Champions to drive results with the assistance of assigned Business Process Improvement team members
Business Process Improvement Manager
03/2013 - 04/2017
Los Angeles, CA
  • Act as change agent to instill a culture of continuous improvement and waste reduction throughout the enterprise
  • Develop and monitor performance and improvements through the use of key metrics
  • Independently plan and lead the delivery of Leadership Overview and Lean Six Sigma classes, locally or in remote locations
  • Lead the growth and application of Process Improvement skills and services
  • Provide independent, in depth instruction in advanced topics to all process improvement practitioner skill levels and in all material in Cabela’s Lean Six Sigma curriculum
  • Plan and lead the continuing education and skill growth of Process Improvement team members
  • Act as a mentor for the Lean Six Sigma Black Belts, assisting them appropriately and as needed with their guidance of Green Belts and project teams
Senior Process Improvement Manager
12/2010 - 01/2013
Los Angeles, CA
  • Assist with the recruiting and selection of Process Improvement Managers
  • Educate and promote a culture of continuous improvement across the enterprise. Teach classes in process improvement skills. Collaborate with Business Partners/Champions to drive results. Act as a technical expert and consultant to Business Partners. Act as a change agent to instill Six Sigma culture throughout the organization. Monitor performance and improvements in key metrics
  • Plan and manage successful project execution and implementation. Define process improvement roles and responsibilities for projects to include the assignment of a combination of Business Partner and BPI team resources. Develop requirements for project planning efforts. Guide selection of appropriate process improvement methodology for projects
  • Coach and mentor Green Belts and Yellow Belts in the conduct of Lean Six Sigma projects or Kaizen events. Guide Business Partners’ process improvement practitioners in the conduct of projects or other improvement efforts. Assist Business Partners’ leaders in selecting projects, assessing skill needs, and forming process improvement teams
  • Support project feasibility and business case development, matching projects to the strategic priorities of the Business Partners. Determine applicability of project ideas to strategic plans and priorities. Identify and engage with Business Partners' Leadership and Process Improvement practitioners
  • Lead enterprise-wide process improvement efforts. Lead and drive large, cross-functional complex Six Sigma projects and Kaizen events to deliver significant operational improvement and financial benefits. Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and customer satisfaction
  • Educate and promote a culture of continuous improvement across the enterprise. Collaborate with business partners/champions to drive results. Act as a technical expert and consultant to business partners. Monitor performance, improvements and sustainability through key metrics
  • Plan and manage successful project execution, implementation and sustainability. Define process improvement roles and responsibilities for projects to include the assignment of a combination for business partner and Business Transformation team resources. Develop requirements for project planning efforts. Guide selection of appropriate process improvement methodology for projects

Education


Lawrence University
2005 - 2009
Bachelor's Degree in Engineering

Professional Skills


  • Innovative, strategic and logical thinker with strong analytical skills Strong Communication and Influence skills
  • Strong Skills in the use of documentation, planning and presentation software tools e.g. Advanced MS Office, Sharepoint, Visio skills
  • Strong organizational and time management skills to manage multiple projects, issues, and priorities effectively and simultaneously
  • People development and coaching skills to raise the caliber and skills of the production teams
  • Excellent collaboration, communication and influencing skills to be a strong advocate for the customers and partners
  • Strong written and oral communications skills, with experience managing communications to a broad, global array of internal and external stakeholders
  • Willingness and proven ability to quickly learn new skills and acquire knowledge in order to perform job effectively

How to write Process Improvement Manager Resume

Process Improvement Manager role is responsible for analytical, business, advanced, leadership, facilitation, lean, presentation, training, interpersonal, technical.
To write great resume for process improvement manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Process Improvement Manager Resume

The section contact information is important in your process improvement manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Process Improvement Manager Resume

The section work experience is an essential part of your process improvement manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process improvement manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process improvement manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Process Improvement Manager resume experience can include:

  • Support project feasibility and business case development, matching projects to the strategic priorities of the business partners. Determine applicability of project ideas to strategic plans and priorities. Identify and engage with business partners’ leadership and process improvement practitioners
  • Exercise discretion over the creation of a visible, achievable Business Improvement Plan that constantly moves the culture forward in reaching the Oakley’s vision and annual objectives
  • Responsible to provide mobilization expertise to the Consumer Operations, Operational Risk Management, Compliance, impacted business teammates and any other impacted stakeholders
  • Process detailed/oriented, friendly, technically competent, responsible, analytical, team player, problem solver, with a strong ability to drive the requirements gathering process with Business Partners
  • Proven leadership skills and ability to effectively manage a matrix team / organization
  • Have a strong Information Technology background, with excellent communication and problem solving skills

Education on a Process Improvement Manager Resume

Make sure to make education a priority on your process improvement manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process improvement manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Process Improvement Manager Resume

When listing skills on your process improvement manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical process improvement manager skills:

  • Analytical skills, critical thinking skills, root cause analysis experience, and troubleshooting experience required
  • Strong coaching, facilitation skills, and accomplished written, oral and presentation skills
  • Interpersonal skills to effectively influence and do work across organizational boundaries including corporate resources, contractors and Plant personnel
  • Demonstrated project management experience and the ability to handle multiple priorities and balance competing priorities required
  • Utilizes business and technology skills effectively
  • Strong project management skills with experience in IT implementations

List of Typical Experience For a Process Improvement Manager Resume

1

Experience For Business Process Improvement Manager Resume

  • Possesses outstanding analytic and problem solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities
  • Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business process
  • Strong influencing skills, able to engage internal Customers and Stakeholders in the improvement cycle and gain commitment
  • Likeable, good relationship building skills, ability to develop trust
  • Strong organizational skills with high attention to detail and sense of urgency in dealing with tasks
  • Proven skills with data presentation including charts, graphs and other exhibits
2

Experience For Continuous Process Improvement Manager Resume

  • Strong analytical and problem solving skills to quickly recognize issues and opportunities to improve processes and drive efficiencies
  • Strong leadership skills with flair for setting direction for a large and diverse team to achieve key results
  • Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels
  • Proven Project Management skills
  • Strong project management experience with the ability to focus and deliver on agreed priorities
  • Strong written communication, verbal and interpersonal skills
3

Experience For Senior Process Improvement Manager Resume

  • Strong leadership, relationship building and communication skills
  • Strong process improvement management implementations, change management and strategy formulation skills
  • Excellent follow-up and communications skills, both verbal and written, are required
  • Fluent written and spoken English combined with good communication skills
  • Assertive and good communication skills to be able to convince key stakeholders
  • Strong team management and escalation management skills
  • Excellent PC skills and advanced user of Excel, PowerPoint, Word and MiniTab
  • Drive the IBP competencies (training, coaching, practices and procedures) and coach key stakeholders and if needed to fill the gaps in IBP Management Skills
4

Experience For Prepared Foods Process Improvement Manager Resume

  • Strong understanding of Data Analytics with experience in Data Warehouse reporting
  • Excellent understanding of process excellence with experience in using process excellence to improve business
  • Experience in Hands-on experience driving Lean implementation
  • Proven experience in managing cross functional teams in the execution and implementation of process improvement projects
  • Experience in Six Sigma, or the equivalent combination of education and experience
  • Proven experience within the Electrical Distribution business w/ relevant equipment product knowledge
5

Experience For Senior Business Process Improvement Manager Resume

  • Experience required with a preference of 3+ years’ experience in project or process improvement work
  • Communicate ideas effectively and with influence (both verbally and in writing), within and outside the team
  • Work with frugality, discretion and efficiency, with prioritisation and good judgment
  • Excellent project manager and self-starter, with the ability to drive multiple concurrent initiatives in a fast paced environment with evolving priorities
  • Interact effectively with all levels, influence and resolve conflicts
  • Advanced skills in statistics are desirable
  • Process improvement or project management experience; or any combination of education and experience, which would provide an equivalent background
  • Understanding of different cultures, and excellent ability to guide, coach and mentor others coupled with highest levels of personal integrity
  • Proven ability to think strategically, connecting customer needs to solution design and methodical execution whilst bringing stakeholders along the journey
6

Experience For TnS Business Process Improvement Manager Resume

  • Oversee testing of all functional requirements and validate results and recommend reengineering solutions
  • Assists with improving distribution center layouts and implementing design changes for efficiency and effectiveness
  • Approximately 10 years experience in quality and operations management and leading major operational excellence and business reengineering projects
  • Experience managing quality and process improvements within a manufacturing or production environment
  • Experience leading/participating in business process improvement initiatives
7

Experience For Data Center Construction Process Improvement Manager Resume

  • Experience of implementing Lean continuous process improvement within a transactional administrative environment
  • Experience of working with multi-lingual, diverse team members
  • Proven ability to find efficiency gains by simplifying complex processes
  • Previous experience in shipping/ logistics
  • Experience in process improvement work utilizing continuous improvement methodologies (Lean, Six Sigma, Kaizen)
  • Experience of operating under a Supply-chain operations reference (SCOR) model
  • Strong understanding of Vendor Managed Inventory Systems & Processes
8

Experience For Quality & Process Improvement Manager Resume

  • Proven ability to find gains by simplifying processes
  • Experience in the areas of business process review, business process improvement and re-engineering concepts and practices is required
  • Process mapping experience is required
  • Investigate and address customer complaints regarding quality and the customer experience
  • Experience in utilizing Six Sigma and Lean methodologies to drive process improvements
9

Experience For Operations Process Improvement Manager Resume

  • Develop peer, cross-functional and cross-business line relationships to facilitate best practice sharing and maximize team effectiveness
  • Confirms and validates while owning the implementation and adoption of Process Improvement Initiative
  • IT experience and understanding
  • Experience leading a team of NOC engineers
  • Experience from a leading management consultancy is highly valued
  • Good understanding of customer requirements
  • Knowledge of firewall operations or firewall engineering experience or in depth knowledge with firewall platforms
  • Commercial banking experience
  • Experience managing a project portfolio
10

Experience For Project & Process Improvement Manager Resume

  • Intuitive understanding of a superior versus inferior customer experiences, with ability to assess the situation and identify solutions to improve/fix
  • Experience with healthcare technology and core healthcare system inputs, configuration, development, processing and outputs required
  • Experience with continuous improvement/lean manufacturing
  • Relevant training and experience in a process improvement methodology (i.e. Lean Management, Six Sigma, A3, Kaizen)
  • Experience managing multiple projects and teams simultaneously

List of Typical Skills For a Process Improvement Manager Resume

1

Skills For Business Process Improvement Manager Resume

  • Excellent problem-solving skills with track-record of delivering results that directly impacted the bottom-line
  • Strong interpersonal and communication skills focused on coaching and influencing
  • Strong ability to delegate and prioritize among competing and multiple priorities and projects
  • Strong analytical and design skills; ability to problem-solve
  • Strong Skills in the use of documentation and presentation software tools e.g. MSExcel, MSWord and PowerPoint
  • Influence and lead others by example through strong leadership, communication and interpersonal skills
  • Analytical skills and strong knowledge of excel
  • Strong human relations, communications, and influencing skills
  • Skill to effectively develop procedures and technical documents
2

Skills For Continuous Process Improvement Manager Resume

  • An intelligent and articulate individual who can relate to people at all levels of an organization and possess excellent communication skills
  • Experience in FS industry with LEAN experience. Senior or Manager grade experience sought
  • Demonstrate collaboration and team-building skills – with cross-functional teams of business & IT leads
  • Experience communicating effectively across a multitude of platforms with remote team members and at all levels
  • Strong leadership skills are essential to the success of this role
  • Outstanding analytical, problem solving, and customer relationship skills
  • Demonstrated knowledge and experience in developing, implementing and managing high performance work systems and teams
  • Demonstrated knowledge and experience in developing, implementing & managing teams
3

Skills For Senior Process Improvement Manager Resume

  • Able to use food processing knowledge and technical skills to trouble shoot various processes within the processing facility
  • Progressive leadership experience leading diverse teams, or equivalent related experience
  • Prior experience working with Annuity Products
  • Plant/industrial maintenance and maintenance management skills
  • Improve quality, productivity, ease of doing business and user experience (internally and externally) whilst being a strong supporter of the digital journey
  • An experienced leader with appropriate industry experience, preferably in the gas compressor industry
  • Utilize critical thinking skills, assimilate and implement new information rapidly and think strategically
  • Management Consulting firm experience along with Financial Services experience is highly desirable
4

Skills For Prepared Foods Process Improvement Manager Resume

  • Exceptional facilitation and presentations skills with ability to bring teams to decisions
  • Advanced skills with PC-Based tools including MS Office (i.e. Word, Excel, PowerPoint Visio) required
  • Experience in performance/process improvement including proven success in implementation
  • Proven experience at influencing front line and mid-level managers (Supervisor – Director) of the organization
  • Prior experience implementing lean practices in a Medical Device Industry or complex distribution organizations required
  • Proficient computer skills with a desired knowledge of Word, PowerPoint, and Excel
  • Advanced skills in the field of Statistics and Total Quality Management are required
5

Skills For Senior Business Process Improvement Manager Resume

  • Superlative written presentation skills and attention to detail
  • Manufacturing experience demonstrating process improvement, project management and a progressive growth in responsibility
  • Experience in recommending solutions and generating supporting business case
  • Experience leading Continuous Improvement projects (for example: Six Sigma DMAIC, A3 Problem Solving, Standard Work, use of Best-Practice-Sharing-Tools)
  • Proven problem solving, strategic planning and decision making abilities
6

Skills For TnS Business Process Improvement Manager Resume

  • Experience with problem solving, process engineering, change management and Lean manufacturing techniques
  • Experience working in operations and building people and product processes at a tech company
  • Manufacturing experience; preferably in a corrugated or converting environment
  • Supports Director in establishing service priorities and strategy, coordinating activity with Product Owners, Planners and Customer Engagement,
  • Quickly adapt to changing priorities and generate creative solutions in a rapidly changing environment
  • Experience collaborating with all levels of an organization (Executives, Managers, & Associates), driving Lean and/or Six Sigma initiatives
  • Significant experience managing resources and activities in a matrix environment focused on delivering sustainable end to end process improvement
7

Skills For Data Center Construction Process Improvement Manager Resume

  • Experience using Flow Diagramming Software document business processes
  • Experience working in a retail distribution or manufacturing distribution environment
  • Experience in project\program management, aability to handle multiple projects having unstructured scoping
  • Formal training/background in Lean, Six Sigma techniques with experience of implementing those ideal but not required
  • Proven ability to handle multiple projects simultaneously while meeting tight deadlines
  • Solid understanding of multiple technologies
  • Skilled in the use of Operational modelling tools e.g. Blueworks or MSVisio for the production of business operational designs
  • Provide CI training to leaders and teams in the effective application of CI 7 Step, Six Sigma and Lean Sigma concepts, methodologies and tools
  • Experience building a functional team
8

Skills For Quality & Process Improvement Manager Resume

  • Knowledge of current Good Manufacturing Practice requirements (ideally within major pharmaceutical markets)
  • Previous experience in leading continuous improvement activities with the ability to facilitate on current and future process improvement teams
  • Experience working with clinical data
  • Experience leading process improvement initiatives
  • Experience leading Lean initiatives
  • Uccessful program development and management experience with increasing levels of responsibility
9

Skills For Operations Process Improvement Manager Resume

  • Business/operations management or manufacturing experience with management responsibilities
  • Comfort and experience to master Damco’s systems and adapt our tools to our customers’ needs
  • Experience in complex multi-team delivery models
  • Ideally, Financial Services experience
  • Effective conflict management – able to balance business “demands” with practicality
  • Confident, Self-starter - demonstrates initiative and influence
  • Previous business experience in product management and /or product development and agile/lean business practices
  • Certified Lean Six Sigma Green Belt, or the foreign equivalent, and five years of relevant work experience
10

Skills For Project & Process Improvement Manager Resume

  • Project management experience with an emphasis on process improvement, change management, or implementation of customer/ patient centered processes
  • Experience with Lean required
  • Experience with Six-Sigma required
  • Lean/Six Sigma certified or equivalent experience
  • Lead and oversee key cross functional team projects designed to increase revenue, reduce expenses, enhance business efficiency, and improve customer experience
  • A sincere belief in the viability of continuous improvement and the ability to communicate and demonstrate this to others
  • Experience in leading large scale, cross LOB process improvement and change management projects or programs
  • Experience in a manufacturing environment - preferably high speed food, beverage or CPG company

List of Typical Responsibilities For a Process Improvement Manager Resume

1

Responsibilities For Business Process Improvement Manager Resume

  • Excellent communication skills (listening, writing, speaking) are required
  • Strong organizational, communication and interpersonal skills; while at the same time being able to work independently
  • Strong written, verbal, presentation, and facilitation skills
  • Demonstrated project management and process/productivity improvement skills
  • Demonstrated leadership skills and ability to motivate teams, embrace and drive change initiatives
2

Responsibilities For Continuous Process Improvement Manager Resume

  • Strong collaboration and communication skills (written/verbal)
  • Strong verbal and written communication skills and the ability to communicate and establish cross functional relationships
  • Excellent communication (written, verbal) skills
  • Work effectively with the HRSS Project and Operations Director and other leaders to prioritize process improvement projects
  • Ensuring that processes are documented, stored reviews and managed effectively
  • Working with team managers to plan and ensure that coverage of skills is in place as per the business need
  • Demonstrated knowledge and experience in training, developing, implementing systems, facilitating improvements and influencing others
  • Experience in an operational leadership role w proven track record of driving continuous improvement to manufacturing operations
3

Responsibilities For Senior Process Improvement Manager Resume

  • An excellent approach to customer service with the ability to manage expectations and conflicting priorities
  • Strong experience using Microsoft Word, Excel, and PowerPoint
  • Effective resource planning for high priority projects
  • Set priorities and validate services are delivered in a timely and efficient manner according to Ally IT policies and standards
  • Exceptional communication and platform skills. Collaborates with colleagues inside and outside of company to achieve shared goals and objectives
4

Responsibilities For Prepared Foods Process Improvement Manager Resume

  • Demonstrated process modeling, analysis, design experience in multiple functional areas
  • Clearly and effectively communicate findings and make recommendations for improvement
  • Advanced skills with Excel, Access and Visio
  • Prior group insurance industry experience as well as the ability to create reports/process flows and build requirements required
  • Advanced skills in statistical analyses
  • Work experience with some relevant work experience required
  • Industry experience, having worked in Tier-1 IT organizations in BFSI domain with a focus on Process Modeling/ BPA/ BPM
  • Experience leading Value Stream Mapping & Kaizen events
  • Adheres to Good Manufacturing Practices, Standard Operating Procedures, and Safety Regulations consistently
5

Responsibilities For Senior Business Process Improvement Manager Resume

  • O Prior success in implementing and sustaining result improvements
  • Proven success managing cross functional teams and implementing improvements that are delivered on time and sustained
  • Functional experience in multiple disciplines such as manufacturing, industrial, engineering, or quality
  • Good team working and leading capability
  • Experience of working in a pan-European/U.S. environment
  • Experience driving a portfolio of projects to completion
  • Experience with tech platforms including Salesforce, Google Docs, Google Sites, Zendesk, and etc
6

Responsibilities For TnS Business Process Improvement Manager Resume

  • Experience with Support Central programming, Microsoft Suite, excel and Alteryx desirable
  • Manufacturing experience
  • Work in a fast-paced environment with rapidly changing priorities
  • Successfully work within and demonstrate cooperation across diverse teams with potentially conflicting goals and objectives
  • Experience in manufacturing, preferably in the corrugated box industry
  • Strong understanding of Quality standards, laws and regulations
  • Extensive experience in Manufacturing
  • Experience in leading large international process improvement projects preferably in a high performance industrial environment
  • Previous experience in technical positions within in a Class II or III medical device manufacturing facility
7

Responsibilities For Data Center Construction Process Improvement Manager Resume

  • Experience leading medium to large scale business process improvement initiatives
  • Conduct effective interviews to support problem solving and solution development
  • Experience supervising employees
  • Experience in ERP system software including TM1 Web and SAP
  • Actual work-related experience. Led Lean Six Sigma Programs in manufacturing environments
  • Extensive Business Process Analysis (BPA) and/or Business Process Management (BPM) experience
  • Good knowledge of Six Sigma concepts
  • Consulting or project management experience
  • Demonstrated ability to manage complex and highly visible projects with a diverse and often remotely based stakeholder group
8

Responsibilities For Quality & Process Improvement Manager Resume

  • A strong appreciation of how data and design strategies impact performance and our customers
  • Experience with M&A integration would be an advantage
  • Experience with process improvement methodologies/tools such as Six Sigma and DMAIC
  • Background and Experience with Kinaxis Rapid Response highly desirable
  • Continuously gain knowledge of the manufacturing network and leverage to bring new innovative, cost effective ideas to the broader organization
9

Responsibilities For Operations Process Improvement Manager Resume

  • Experience with process mapping and knowledge of process mapping tools required (Visio, etc)
  • Demonstrate real time-savings to the Media Retail team by identifying opportunities and implementing processes to automate, outsource and improve efficiency
  • Identify, prioritise and manage a pipeline of changes and improvements resulting in risk reductions and provision of the best customer service
  • Prioritise with emphasis on driving changes that have real impacts
  • Experience executing technically complex projects, change management and continuous improvement projects
  • Ensure that process measures show strong correlation with the result measures so that VMS can truly reflect the state of the process
  • Experience in process improvement, quality and analysis
  • Strong ability to lead process enhancement activities
  • Responsible for the effectiveness of highly complex & strategic business processes and develops sustainable, repeatable and quantifiable process improvements
10

Responsibilities For Project & Process Improvement Manager Resume

  • Proven ability to manage complex internal and external relationships and influence key stakeholders
  • Plan and prioritize work across pillars and resources with plants
  • Cooperate with individuals in other work centers and departments to build cross departmental teamwork
  • Implement improvement methodologies to decrease cost and eliminate ineffective or redundant practices
  • Seven or more years process improvement, project management, or equivalent experience
  • Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
  • Formal training/background in lean, six sigma techniques with experience of implementing is essential

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