Planner, Business Resume Sample

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Bernie Schaden
84778 Dietrich Streets,  Los Angeles, CA
+1 (555) 921 6143

Work Experience

Senior Business Continuity Planner
02/2018 - PRESENT
Los Angeles, CA
  • Establish application and technology criticality levels
  • Create Business Continuity Plans
  • Participate in the creation of disaster recovery plans
  • Lead disaster recovery exercises
  • Guide three identified departments on completion of the BIA
  • If available, input BIA results into chosen BC software program
  • Develop department-level BC plan template and process
  • Collaborate with three identified departments on completion of the BC plan including identification of key resource dependencies, recovery time objectives, recovery point objectives, and recovery strategies
Business Continuity Planner
12/2013 - 10/2017
Philadelphia, PA
  • If available, input BC plans into chosen BC software
  • Experience with business continuity, disaster recovery and/or crisis management planning and testing
  • Collaborate with Sales Management to develop top-down and bottom-up seasonal and annual field and Key Account plans by utilizing historical analysis, strategic direction and organizational targets
  • Communicate rolling and final sales plans along with strategic rationale and collaborate with Merchandising counterparts to ensure effective and efficient seasonal range planning
  • Manage Field and Key Account business plans that drive maximum selling and profitability performance at retailer door level
  • Own sales tracking process, trend forecasting, post season analysis and the communication of variances as well as supporting rationale to Sales and Supply Planning counterparts
  • Serve as point of contact for key account Planning communication and seasonal meetings
Business Continuity & Recovery Planner
05/2007 - 07/2013
Boston, MA
  • Experience in business continuity with event management experience
  • Excellent customer and collaboration skills
  • Strong organizational and priority management skills with a result driven focus
  • Proven ability to interact and build strong positive relationships with various levels of staff and management
  • Strong MS Office skills (specifically Word, Visio, Excel and PowerPoint), ability to process map in Visio and or Word, and design macros in excel
  • Strong interpersonal skills, with a high energy level and a positive attitude
  • Previous experience in command centre operations / emergency response Previous Retail Industry experience is an asset
  • Participating in the implementation and coordination of business continuity activities across CTC, Mark’s and FGL
  • Experience in business continuity with exposure to incident response


University of Phoenix - Northern Nevada Campus
2002 - 2007
Bachelor's Degree in Business

Professional Skills

  • Strong analytical skills and personal presence, with proven ability to interact, influence and convince at management level
  • Excellent interpersonal skills including interacting with and providing guidance to senior-level management
  • Strong research, analytical, and problem solving skills, including exercising initiative and good judgment
  • Demonstrable project management skills to support data collection, delivery and sign off of milestones whilst managing changing priorities
  • Proven analytical, problem solving and decision making skills
  • Excellent communication skills, especially related to facilitation, documentation, and reporting
  • Demonstrated skill in communicating effectively with all levels of management

How to write Planner, Business Resume

Planner, Business role is responsible for travel, design, reporting, automation, collaboration, security, retail, finance, credit, training.
To write great resume for planner, business job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Planner, Business Resume

The section contact information is important in your planner, business resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Planner, Business Resume

The section work experience is an essential part of your planner, business resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous planner, business responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular planner, business position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Planner, Business resume experience can include:

  • Strong interpersonal and communication skills and the ability to work effectively with a variety of management levels
  • Strong organizational skills with attention to detail and ability to manage multiple efforts
  • Demonstrated project/program management skills and the ability to organize, facilitate, negotiate and build consensus to achieve project/program objectives
  • Demonstrated experience designing business processes and recovery plans
  • Works cooperatively and effectively in a team environment or across teams to achieve common goals and results
  • Conducting random audits and testing of BC plans on a scheduled basis to verify effectiveness and adjust as necessary

Education on a Planner, Business Resume

Make sure to make education a priority on your planner, business resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your planner, business experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Planner, Business Resume

When listing skills on your planner, business resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical planner, business skills:

  • Solid organizational skills, ability to work in a fast pace, high-growth environment while juggling multiple projects and competing priorities
  • Excellent customer, decision making and collaboration skills
  • Strong organizational and project management skills
  • Strong project/time management and communication skills are essential
  • Demonstrated experience in planning, organizing, and managing large, cross functional projects and project teams
  • Demonstrated experience managing employee safety and data/system recovery efforts during a disaster

List of Typical Experience For a Planner, Business Resume


Experience For Business Continuity Planner Resume

  • Maintain metrics, records and reporting to highlight effectiveness and identify opportunities for improvement of the program
  • Drive production level-loading via different measures on a BU level (e.g. Early Buy Ready, BU Make-To-Forecast, product consolidations)
  • Previous experience in command centre operations/emergency response
  • Previous retail Industry experience is an asset
  • Experience in business continuity with exposure to incident response
  • Strong knowledge of Walt Disney World Resort
  • Performs business impact analysis and prioritizes business functions based on Navy Federal’s strategic plans

Experience For Business Unit Planner Resume

  • Continually monitors and evaluates business functions/processes to ensure recovery plans and resources are current and effective
  • Assist in gathering data and creating action plans in support of Internal Audit process
  • Document relevant assessments including inter- and intra- dependencies
  • Provide risk-decision documentation for all NGA Defense Critical Infrastructure, including a risk reduction plan communicated to appropriate DoD Components
  • Provide guidance on the assessment, development, implementation and revision of business continuity plans including recovery strategies
  • Ensure BU strategy is reflected accurately in the seasonal Sourcing allocation strategy. Guide development teams to optimize capacity/ capability utilization
  • Own BU Critical Product Review process and tools including cross-functional action plans
  • Work in close collaboration with the horizontal Planning team to proactively drive BU-related actions, information requests and others
  • Implement new Global Planning policies, procedures, and timelines within the respective BU’s

Experience For Business Continuity & Recovery Planner Resume

  • Identify needed management changes based on operating metrics, and various ad hoc special projects that arise
  • FEMA Level 1 Professional (PCP) certification from the Emergency Management Institute for continuity planning
  • Knowledge and understanding of Navy Federal's objectives, functions, policies, products, and services
  • Support internal and external mission assurance program planning and operational implementation, performance measurement, and test, training and exercise activities
  • Assist CSOC in tracking resolution of actions that result from assessments, assist in coordinating exercises with IC and DoD partners, track orders for compliance from the USCC and the IC SCC , and review Open Source Intelligence indicators and Warning and Cyber Tippers for IC and DoD Vulnerabilities
  • Have in-depth working knowledge of current cyber security practices, doctrine, processes and technology to ensure mission success
  • Facilitate S&OP and related meetings to achieve the meeting objectives
  • Self-motivated, able to work through obstacles, challenge status quo, & share best practices and knowledge with colleagues

Experience For Senior Business Continuity Planner Resume

  • Identifies, and partners with, key stakeholders, both internal and external, who contribute to resiliency at Lowe’s
  • Maintain a Component process-oriented Standard Operating Procedure (SOP) to include a monthly Current Program Assessment reflecting individual Component status of program strength and planning review and leadership support to continuity planning
  • Maintain, update, and report periodic metrics as required to the Government
  • Assess the readiness response, internal and external compliance, and continuity program at the division, Key Component, and Agency level
  • Develop or create reports supporting internal and external assessments, briefings and reports typically include, internal audits, and FEMA or, Defense and IC assessments
  • Support NOC MA Division in developing Component-level support to the Continuity test, training and exercise (TT&E) program supporting and validating the foundational level continuity process standing plans and procedures
  • Document the execution and results of the exercise program; identify lessons learned; and develop and monitor a timely and effective corrective action plan through incorporation into plans and procedures for future TT&E validation

Experience For Business Unit Administrator / Planner Resume

  • Develop and maintain Component Business Continuity Plans (updated as required, reviewed annually, and re-issued bi-annually per federal requirements)
  • Support NOC Mission Assurance Division COOP Readiness monitoring and reporting project. Requirements typically include providing the continuity of operations readiness report as required
  • Support NOC Mission Assurance Division in developing, maintaining, monitoring, reporting and training as necessary an Agency/NSG-focused Defense Critical Infrastructure Program (DCIP) per applicable directives complementing other required efforts and activities. Integrate Critical Infrastructure Program requirements into Continuity Planning
  • Provide recommendations for NGA input to the Annual DoD Intelligence Sector DCIP assessment
  • Update the NGA Annual Task Critical Asset (TCA) list
  • Coordinate risk mitigation activities, specifically the documentation of Program of Action and Milestones (POAM) from within their assigned Component
  • Provide DCIP and NGA Critical Infrastructure considerations, impacts of loss, response as required by external directive into Mission Assurance exercises and tasking
  • Provide assistance at NGA Alternate Site locations, to include: conducting facility tours to NGA Leadership; facilitating all alternate site TT&E requirements; and ensuring all COOP requirements are met during a contingency event
  • General knowledge of Homeland Security Exercise and Evaluation Program (HSEEP)

Experience For Business Execution Planner Resume

  • General knowledge of the Joint Lessons Learned Information System or related lessons learned programs
  • Perform both detailed and high-level work
  • Assist in the development, implementation and maintenance all associated components and processes of continuity of business operations program
  • Assist all Enterprise functional areas in continuity plan creation and updates
  • Conduct and monitor annual maintenance schedule for continuity plan updates

Experience For Business Resiliency Planner for GSO June Resume

  • Facilitate annual tabletop and functional simulation exercises on site and remotely
  • Ensure updates to continuity plans are completed in response to gaps identified through post-event management process from an exercise or real business continuity event
  • Assist in evaluation and implementation of Risk Assessment and Business Impact Analysis (BIA) projects
  • Conduct awareness activities with the business
  • Lead BU Integrated Business Plan drumbeat for Global Operations in the relevant BU’s, supporting supply base capability and capacity building as required. Identify volume gaps and potential risks in supply to ensure market demand plans can be satisfied
  • Assist Sectors Leads with the evolution of the Sector’s business strategy

Experience For Demand Planner, Enterprise Business Solutions Resume

  • Handle the creation of sales reports
  • Run large events (100+ people)
  • Set up and contribute to management meetings with Sector Leads
  • To be successful in this role, it is important to be able to learn quickly
  • Be able to manage multiple concurrent activities,
  • Be able to work with a variety of people from different backgrounds
  • Conducting business unit impact analyses through understanding individual business unit day-to-day operations and assisting with determining critical business processes
  • Perform risk assessments and establish risk mitigation action plans as necessary
  • Coordinate efforts and provide regular progress reports to Corporate Risk Management Business Continuity team

Experience For Business Resiliency Planner Resume

  • Trusted to handle confidential information
  • Practical application knowledge of Microsoft Office applications
  • Develop operational recommendations for the governance and sustainability of Business Continuity processes and practices at the corporate level with input from Emergency Preparedness and other stakeholders
  • Serve as project manager for completion of all business continuity deliverables and tasks
  • Develop project plans and schedules and manage the achievement of program deliverables
  • Analyzes system-wide risks and develops cross-functional plans to mitigate business risks related to the continuity of credit union operations
  • Leads project team of business unit representatives to identify, analyze and prioritize recovery needs to design alternative processes for equipment, space, supplies, and personnel, and to document recovery plans

Experience For Business Marketing Campaign Planner Resume

  • Works with business units to develop technical requirements for computer systems including hardware, software, and telecommunication connectivity
  • Serves as the senior resource/liaison with ISD for coordinating implementation of requirements
  • Develops and maintains inter-dependent plans to ensure coordination with other business functions
  • Works with business units to develop and update plans and identify recovery requirements
  • Supports organization’s recovery efforts for employee safety and implementation of planned responses in the event of disasters
  • Plans and coordinates responses with ISD, HR, Delivery Channels, and Branch Operations
  • Serves as member of Incident Management Team
  • Leads and manages cross-functional teams for Headquarters, Winchester Recovery Center, Greater Pensacola, and special projects
  • Develops and oversees project plans, assigns tasks to ensure deadlines are met, and provides related status reports

List of Typical Skills For a Planner, Business Resume


Skills For Business Continuity Planner Resume

  • Excellent business process leadership experience
  • Developing and coordinating the maintenance and testing program for all BCM/ITSC plans including independent review and validation
  • Recommending recovery strategies and options using industry knowledge and experience
  • Demonstrated proficiency in researching, interpreting and applying regulations
  • Previous experience of team supervision, ensuring high quality output and managing workload to meet deadlines

Skills For Business Unit Planner Resume

  • Experience in Retail and/or Wholesale Planning or Buying environment
  • Experience in implementing and managing a mass notification system
  • Experience developing and documenting procedures
  • Experience in Forecasting, Demand Planning, and/or Finance
  • Operate within global planning framework while supporting BU-specific needs through differentiated services for exceptional events
  • Maintain flexibility to accommodate competing priorities of senior executives involved in planning activities
  • Experience in Supply or Demand Planning process including best practices, technologies, processes, procedures and tools
  • Experience with (Supply Chain Planning and Execution) software applications
  • Strong knowledge of continuity strategies and leading practices

Skills For Business Continuity & Recovery Planner Resume

  • Experience in one or more areas of the following
  • Experience in planning for, response to, recovery from and mitigation for natural, man-made and technological disasters
  • Demonstrated knowledge and understanding of data center operations and telecommunications networks
  • Strong technical knowledge and understanding of software, multiple hardware platforms, and the systems development life cycle (SDLC)
  • Strong ability to influence, mentor and develop business staff with continuity responsibilities using a supportive and collaborative approach
  • Experience of ITIL best practice methodologies including Change, Incident and Problem Management
  • Monitors and tracks developing emergencies in all regions where Navy Federal operates and advises management of potential loss of business operations
  • Experience with development of alternate facility planning – background in facility management and space planning

Skills For Senior Business Continuity Planner Resume

  • Experience in Retail and/or Wholesale Planning or Buying environment
  • Experience in and understanding of the NYC area’s emergency management community
  • Strong ability to conduct research and analyze information to guide program improvements
  • Experience with Everbridge Notification System
  • Business Continuity experience
  • Or related experience

Skills For Business Unit Administrator / Planner Resume

  • Previous operational experience in Business Continuity, IT Service Continuity, or related fields
  • Designing, developing, documenting and maintaining BCM/ITSC continuity plans
  • Assisting Business Resilience team with documentation relating to exercise planning and facilitation as well as incident response activities
  • Supervising BCM/ITSC plan testing and documenting outcome, service improvements and confirm resolution
  • Coordinating and assisting with technical leads to implement recovery solutions tailored to requirements
  • Ensuring compliance to standard operational procedures (including regular maintenance requirements) and workflow processes and procedures

Skills For Business Execution Planner Resume

  • Conducting reviews and update existing business continuity plans
  • Understanding of the financial services sector and the markets is preferable
  • Ensuring all BC plans align with corporate plans, objectives, and strategies
  • Defining and grouping critical and time-sensitive functions into a service catalogue and recovery sequence
  • Overseeing and maintaining the development and implementation of BC plans for required business units that include written risk mitigation action plans

Skills For Business Resiliency Planner for GSO June Resume

  • Proficiency using PCs including word processing, spreadsheet, database, presentation, and project management applications
  • Instinctive critical thinker with an understanding of supply chain management concepts - forecasting, supply planning, and inventory optimization
  • Global Planning (HQ/Co-Location BU Planning, Operational Planning)
  • Conducts and coordinates testing scenario exercises with recovery teams; resolves potential recovery planning/testing gaps or residual risks
  • Business Continuity Planning and Testing
  • Day-to-day maintenance of Business Impact Analyses and Business Recovery Plans including initiation, tracking, and audit of plan review and approval process

Skills For Demand Planner, Enterprise Business Solutions Resume

  • Assist in managing recovery during an incident as needed
  • Facilitate Agency-wide or department-level BC planning meetings to move a variety of planning efforts forward to meet program goals
  • Leads Observation Team during testing of WRC data center operations and Greater Pensacola; recommends improvement/changes needed to ISD and business units
  • Expert in business continuity planning processes and procedures
  • Basic understanding of the business line’s operations, products/services, systems, and associated risks/controls
  • Influence program participation by leading workshops on the management of events and utilization of continuity plans
  • Work with Corporate Communications team to compose, coordinate, approve, and distribute all key member messaging

Skills For Business Resiliency Planner Resume

  • Develop, implement and oversee post-event online surveys, and manage all related communications and reporting back to senior management team
  • Manage evolving requirements and course-correct as needed to achieve objectives
  • Logical, enquiring approach to work
  • Able to be flexible, including work and travel outside of normal hours when required
  • Develop schedules for training/ awareness for business area associates and leadership
  • Work for Program Lead Consultant on developing a comprehensive agency-wide Business Continuity (BC) Program and establish related policies and practices

Skills For Business Marketing Campaign Planner Resume

  • Work with Agency staff, both technical and non-technical as well as product vendors/ consultants to maintain and manage the existing notification system
  • Coordinate and support a dedicated team to address alternate facility planning needs across agency property
  • Utilize BC Planning Software System for plan updates, support system maintenance and migration
  • Schedule, coordinate, develop and facilitate all levels of exercises following HSEEP guidelines
  • Coordinates and offers initial communications and incident assessments to senior management; recommends alternate operating strategies
  • Develops employee awareness training program for recovery plans
  • Collaborates with outside professional organizations and other financial institutions regarding industry developments, trends, and technologies

List of Typical Responsibilities For a Planner, Business Resume


Responsibilities For Business Continuity Planner Resume

  • Edit, streamline and enhance presentation inputs as needed prior to distribution
  • Building functions/metrics to ensure service levels are measured and consistently met
  • Reporting on the capacity and usage of the BCM infrastructure and continuity status of business units to senior management
  • Normal business hours but with weekend and evening work required during testing or crisis events
  • Work with Agency staff and product consultants to maintain existing emergency notification system
  • Utilize BC Planning Software for plan updates and plan management
  • Weekly Business Unit Planning Session
  • Works with Business Continuity Program (BCP) management to build integrated BCP policies and processes for all locations
  • Prepares high-level reports for approval by Headquarters and Greater Pensacola management, and presentation to senior management

Responsibilities For Business Unit Planner Resume

  • Reports results to senior management and implements follow-up actions to ensure corrective measures are implemented
  • Manages administration of Business Continuity Program
  • Monitors and maintains program regulatory compliance with NCUA and Federal Financial Institution Examination Council
  • Serves as system administrator for business continuity applications and databases
  • Maintains continuous communications with senior management
  • Provides input to Annual Financial Plan for business units and Business Continuity Program

Responsibilities For Business Continuity & Recovery Planner Resume

  • Work individually and in a team environment to complete annual BC plan updating and exercise program. Current program supports over 50 BC plans across the Agency
  • Coordinate and support a dedicated team to address staff relocation and alternate facility planning
  • Develop a BIA process and tool for use with identified departments in accordance with the critical functions of our business
  • CBCP, CPSCP, or MBCI Certification from the Disaster Recovery Institute International or Business Continuity Institute or ability to obtain within 6 months of hire
  • Certified Business Continuity Planner (CBCP) or Associate Disaster Recovery Planner accreditation
  • Active membership in at least one professional organization related to Business Continuity or Life Safety
  • Certification Requirement: Current CBCP certification through DRII-Disaster Recovery International or BCI-Business Continuity Institute
  • Business Continuity certification is highly desirable

Responsibilities For Senior Business Continuity Planner Resume

  • CISSP, DRI or BCM institute qualification
  • Certification from the Disaster Recovery Institute International (DRII) or a Certified Information Systems Security Professional (CISSP) is desired
  • SharePoint and advanced MS Excel
  • Three (3) years’ experience in business continuity planning in a large complex organization. In addition, experience in emergency management or COOP, and demonstrated ability to effectively handle emergency and high-pressured situations
  • Demonstrated experience in business risk analysis, recovery requirements analysis, and/or emergency management

Responsibilities For Business Unit Administrator / Planner Resume

  • Certification from the Disaster Recovery Institute International (DRII) or a Certified Information Systems Security Professional (CISSP) desired
  • Assimilate and simplify complicated issues and present findings/conclusions clearly and concisely
  • Develops assessment of potential business impact (Business Impact Analysis), define critical, time sensitive functions, design develop, and document business continuity plans for business areas
  • Recommend strategies and options to assist with recovery solutions
  • Coordinate and conduct annual maintenance of business continuity documentation and updates, exercises, and independent review and validation. Make recommendation for improvements as needed
  • Report the business continuity status to senior management
  • Completes customer requests in a timely and efficient manner or within designated timeframes

Responsibilities For Business Execution Planner Resume

  • Serves at the primary point of contact and subject matter expert with company representatives
  • Travel and off-hours on-call support required
  • Providing mentoring and guidance to technical and supervisory staff to support awareness and enforce the BCM/ITSC strategy and standards throughout the Organisation
  • Supporting and assisting in the definition, development and maintenance of the BCM/ITSC strategy; supporting, documentation, toolsets and third party relationships
  • Liaising with key teams to identify gaps, setting recovery time objectives, recovery point objectives and conveying Business needs and expectations for IT services
  • Assisting business units with impact analysis, identifying critical functions and dependencies against the scope of the business continuity policy and maximum tolerable period of disruption
  • Occasional travelling to bet365’s off-site recovery facilities for planned exercises
  • Plan, conduct, and coordinate business continuity plan exercises. Evaluate and recommend improvements

Responsibilities For Business Resiliency Planner for GSO June Resume

  • Provide support to management and business functional areas, as requested, when a business disruption occurs
  • Work directly with senior GTA CPS Business Unit management team (Sales, Finance, Delivery, HR) to provide internal management consulting and analysis support for key functional groups and overall business unit operations
  • Provide strategy development support working with industry verticals leaders and sales organization
  • Organize, schedule, plan & manage senior level team activities and create presentations for regular business unit planning activities (develop agenda & content and manage all related internal communications)
  • Monthly Business Management Committee
  • Monthly Canadian Cabinet presentation preparation

Responsibilities For Demand Planner, Enterprise Business Solutions Resume

  • Quarterly Member Town Halls
  • Quarterly Global Operations meetings
  • Annual Tour event and presentation
  • Work closely with GTA CPS Finance team and senior leadership team to plan, coordinate and take ownership to develop the Fiscal Budget & Annual Business Plan
  • Develop templates, manage updates, track data integrity and consistency
  • Collaborate with and provide guidance to industry vertical leaders in developing annual and monthly business plans; ensure alignment with business unit level plan
  • Craft consistent messaging for dissemination to Corporate office reporting
  • Plan & manage special events, meetings, and initiatives and create related presentations materials (e.g. management team offsites, monthly leader calls, etc)
  • Provide backup support for weekly sales performance review meetings and weekly bid reviews as needed

Responsibilities For Business Resiliency Planner Resume

  • Produce executive-level presentations for key client pitches and meetings
  • Provide analytical input and assistance to executive business unit team members on an ad hoc basis
  • Monitor and adhere to timelines established for punctual delivery of all deliverables
  • Able to make reasoned and objective decisions where necessary
  • Associate Business Continuity Professional (ABCP) certification or higher from the Disaster Recovery Institute International (DRII) or other equivalent industry standard certification for continuity planning
  • Enterprise technology and industry best practice aware with experience in multi-site services and continuity technologies/suppliers
  • Communicate clearly and succinctly both written and verbally, and present products and ideas in a business-like manner

Responsibilities For Business Marketing Campaign Planner Resume

  • Experience working as a liaison between technical development teams and the non-technical customer to support requirements gathering and management of expectations
  • Communicate and coordinate work efficiently and effectively
  • Production of Business Impact Analysis and Business Recovery Plan summaries and reports for all audiences on a regular basis
  • Regular audit of BCM plans and incident response documentation for accuracy and completeness
  • Help ensure that business resilience data and processes are aligned and integrated with other facets of the BCM department including disaster recovery, vendor risk management, crisis analysis and response and compliance
  • Demonstrated strong skills and experience with working with a diverse group of stakeholders, both internally and externally, promoting, developing, reviewing, benchmarking, and implementing business continuity/continuity of operations policy plans and procedures

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