Operations Manager, Global Resume Sample

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Cristian Bergstrom
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Work Experience

Operations Manager HRO Global & Group Services
06/2017 - PRESENT
Phoenix, AZ
  • Excellent word processing skills and knowledge of Windows operating system, including Windows WORD, Excel, PowerPoint and Adobe required
  • Proficiency in spelling, grammar, proofreading and writing skills, attention to detail and accuracy
  • Proven track record as team player with strong work ethic
  • Clear and flexible communication skills
  • Able to adapt and iterate seamlessly in a fast-paced environment
  • Approaches life with a ‘can do’ attitude
  • Exemplifies highest ethical standards
  • Optimize the Reman product portfolio to capture market share and look for best Return of Net Assets
Global Trade Show Operations Manager
06/2011 - 01/2017
Phoenix, AZ
  • Maximize CM and direct warranty cost savings by remanufacturing
  • Focusing on the global landscape - recommend an optimized global remanufacturing production footprint
  • Experience in HR and/or HR operations with focus on benefits, compensation, or global mobility required. Experience in high tech environment is highly desired
  • Strong project management and process improvement background. PMP and Six Sigma certification and/or relative project management/process improvement experience highly desired
  • Excellent communication(written & verbal), cross-group collaboration, and interpersonal skills
  • Managing a team of 8-12 production engineers
  • Advanced experience/knowledge configuring, deploying, and supporting NetApp Products
Manager Global Complaint Operations
10/2006 - 01/2011
Phoenix, AZ
  • Advanced knowledge/experience with snapshot, mirror, snapvault, and aggregates/qtrees/volumes
  • Command line experience on NetApp filers
  • Positive attitude and helpful approach
  • Provide strategic direction and ongoing leadership to the Graph Integrity team in Austin, and represent our teams across CO’s 4 global offices
  • Create and foster partnership with the global account leaders, global sales and business teams and GSM Operations, to implement the Global Sales & Marketing Processes including sales planning, account planning, funnel management, data completeness & integrity in customer databases within the Global Industry Group Programs
  • Create and foster partnership with Regions to drive globally consistent Industry, OEM and Strategic Account management and reporting
  • Represents the Global Industry Group to provide inputs, insights and recommendations for continuous improvement opportunities to the GSM Operations and M2Q Process Excellence team
  • Collaborate with Global Industry Group management teams to drive consistency and agreement with process owners. Manage and lead the monthly Quarterly Productivity Review, annual BSR and AOP processes for the Global Industry Group


University of Mary - Fargo Center
2001 - 2005
Bachelor's Degree in Business Marketing

Professional Skills

  • Strong written communication skills and the ability to guide and influence leadership
  • Excellent communications skills Proficiency in MS Word, Excel, PowerPoint & Outlook
  • Structures, plans and prioritizes work/projects effectively (for the short and long term)
  • Several years’ experience of managing individuals and building effective teams
  • Demonstrates a flexible approach and resilience to setbacks and is able to drive operating and culture change
  • Several years’ experience in an OEM Remanufacturing Business
  • Experience in a fast paced and agile professional environment

How to write Operations Manager, Global Resume

Operations Manager, Global role is responsible for languages, powerpoint, purchasing, retail, finance, reporting, manufacturing, design, research, travel.
To write great resume for operations manager, global job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Manager, Global Resume

The section contact information is important in your operations manager, global resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Manager, Global Resume

The section work experience is an essential part of your operations manager, global resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations manager, global responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations manager, global position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Manager, Global resume experience can include:

  • Define and prioritize operational projects to support the goals of the Global Industry Group. Assign and leverage direct and indirect global resources to accomplish projects
  • Champions change management process to align global sales & marketing processes, systems/tools
  • Share best practices across the Global Industry Group and other key stakeholders
  • Business readiness for implementation of improved and new processes, and the associated tools/systems
  • Define the technical roadmap for the systems working with Amazon’s worldwide retail network, integrating with Amazon’s own fulfillment network and 3rd party device retailers
  • Reviews and/or manages team that reviews docket report/due date report for items to be completed making sure the attorney is aware of upcoming deadlines; assists attorneys with reviewing/clearing docket; processes and dockets incoming mail, faxes, and email for due dates and related information in department’s computerized docketing system

Education on an Operations Manager, Global Resume

Make sure to make education a priority on your operations manager, global resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations manager, global experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Manager, Global Resume

When listing skills on your operations manager, global resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations manager, global skills:

  • Proven experience leading a team and continually improving success driven metrics
  • Exhibit strong operational rigor, establishing clear success metrics and delivers solid fact based analysis needed to capture growth opportunities
  • Strong presence and experience in presenting to senior audiences
  • Interact effectively with variety of audiences at all levels of seniority, across functions and geographies
  • Relevant experience, including marketing and communications and professional services or consulting
  • Excellent understanding of BCG marketing strategy, activities, platforms and processes, at the Global and PA level

List of Typical Skills For an Operations Manager, Global Resume


Skills For Operations Manager HRO Global & Group Services Resume

  • Identify the key levers and sustainable wins: strong focus on impact and results
  • Managing the overall financial view across functional areas on spend on sourcing and drives efficiencies into the spend
  • Knowledge of marketing automation tools, CRM’s, and other tradeshow planning tools
  • Deploys time and resources in an efficient, cost conscious manner
  • Is reliable and timely (commitments and deadlines)
  • A very high level of self-initiative and personal responsibility with high quality standards

Skills For Global Trade Digitisation Operations Manager Resume

  • Proficiency in all basic software used at BCG
  • Drives operational service level agreements in the formation of each licensing contract to ensure all operational metrics are considered and factored into licensee’s responsibilities
  • Desire to research and reconcile specific data set with a superior customer experience mindset
  • Work with various functions and end users to identify, document, and communicate standard business processes as they relate to custom pricing
  • Drive continuous process improvement while developing relationships for long term solutions
  • Manage a team of analysts responsible for operations related to custom pricing constructs
  • Utilize thought leadership, customer profile data, and digital platforms to

Skills For Global Trade Show Operations Manager Resume

  • Provide leadership and guidance to develop other members on the team
  • Build out a system of record along with standardizing approvals and contract creation for Professional Services’ SOWs and partner with technical resources to deliver
  • Work with Professional Services Operations and Invoicing Platform team to create an end to end solution to capture how SOWs move from project set up to invoices
  • Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Professional Services’ SOWs
  • Extensive background managing remote teams and specific language and/or management skills related to Japan, Australia, and Ireland
  • Contract creation/review experience
  • Improve decision-making across various stakeholders, including Country leadership, marketing, product management, Accountant and care

Skills For Manager Global Complaint Operations Resume

  • Manage a team of analysts responsible for operations related to reserve instance purchasing and reporting
  • Collect market intelligence, business insights and Key Performance Indicators to assess, diagnose and develop in-depth understanding of business
  • Hire and manage three Custom Pricing Operations teams in Japan, Australia, and Ireland. This includes monthly travel to the various offices
  • Manage a team of contract analysts responsible for operations related to Professional Services’ SOW contract creation
  • Lead strategic initiatives / discrete projects to identify product, customer or market insights

Skills For Global Renewals Operations Manager Resume

  • Proactively identify and work with local teams and implement operational improvements that are in line with local requirements, to develop enhancements, and system customizations that meet business requirements
  • Partner with the managers that are responsible for operations and/or contract creation for Reserved Instances, Enterprise Support, and Professional Services Statement of Work to ensure that the remote team feels a part of the larger team and that they understand the mission of this team
  • Work with Custom Pricing Operations leadership to ensure a standardized approach to operations worldwide and that the proper controls are in place
  • Efficiently coordinates foreign, PCT, regional/national phase and EP validation filings with foreign patent agents. Establishes and maintains effective processes and templates for the formal preparation of letters to outside counsel providing attorneys’ substantive comments on office actions and response strategies. Coordinates all incoming and outgoing file transfers

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