Operations Head Resume Sample

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Ara Kiehn
902 Leonor Ville,  Boston, MA
+1 (555) 120 4053

Work Experience

Securities Services Operations Head South Asia
04/2018 - PRESENT
San Francisco, CA
  • Years’ experience in the Investment management and administration/Financial
  • Drives execution of strategic operational vision across the business, with an eye on simplification and standardization, while managing customer relationships within area of responsibility
  • Make ‘Remarkable’ service delivery an integral part of operating culture with specific responsibility for customer service levels and complaints management
  • To ensure that the Services Delivery Portfolio’s (Supply, Projects, Customer Support and Operational Assistance) is delivered in line with contractual commitments (SLA’s and other defined KPIs)
  • Setting up and facilitate CU/GCU wide program’s as per Customer requirements
  • Manage escalations (SPOC) across all accounts and delivery organizations when delivery KPI’s are off track
  • Manage escalations to BU/DU’s/EP when there are product quality concerns from Customers and delivery organization
Securities Services Operations Head
05/2013 - 02/2018
Chicago, IL
  • Understand operators’ financials and their business drivers
  • Besides, one of the key responsibilities is supporting and timeliness in delivery of back office services to the Branch and maintaining a stable operations and IT environment by providing effective & efficient business support and quality customer service. Maintain good relationships with customers, lines of business, and relevant authorities
  • Monitors and drives adherence to inter JV SLA’s
  • Manage end to end AML/KYC Policy/Standards Business/operational integration framework
  • Review of all KYC/AML standards and policies – from draft to final versions
  • Lead impact analysis assessment sessions with relevant functions on the following: Technology change requirements, operational procedures and processes, Citi external clients and operational and in Business Risks and Controls
  • Summarize key parts of Standards & Policies for ISG/ICG Business Senior Management
  • Liaise with Standard/Policy authors on behalf of business and business support groups outlining challenges, and working to mutually agreed solutions
Direct Custody & Clearing Operations Head
05/2010 - 01/2013
Los Angeles, CA
  • Provide updates to ISG- ICG KYC Operations Head and ICG AML Policy and Oversight Committee on status of integration of each Policy/Standard
  • Analyze Policy/Standard vs Citi KYC application and operational procedures. Identify any functionality that requires Interim Procedures/Controls and monitor until automated functionality implemented
  • Highlight key changes, risks and issues related to changes in the Policy/Standard that impact Business/Operations
  • Lead working group sessions with ICG business and operational representatives to review standards/policies and summarize challenges/concerns
  • Provide feedback to AML Advisory on areas of Standards/Policy requiring update or additional guidance
  • Work with Global Business Solutions and Requirements team to ensure documentation of AML/KYC policy/standards changes to be incorporated into KYC application
  • Work with ISG - ICGKYC PMO to develop integration plans
  • Coordinate with Communications and training teams to advise of status to facilitate them creating training material and communicate to the Business
  • Work with Business and support units to ensure they consider any changes required to in-business controls


University of Kentucky
2004 - 2009
Bachelor's Degree in Related Disciplines With

Professional Skills

  • Proven change management and people leadership skills
  • Demonstrated effectiveness process management – in particular target setting , prioritization and operational effectiveness
  • Passionate about problem solving & strong data based decision making
  • Experience in project management, leading teams, understanding of bank’s products and services, knowledge of systems of control
  • 3) Working experience in international bank or financial institution
  • Strong, strategic thinking ability
  • Preferably with 2-3 years’ experience of working in Custody and Share Operations or Operations in an Asset Management firm

How to write Operations Head Resume

Operations Head role is responsible for reporting, purchasing, finance, government, english, teamwork, metrics, administration, drivers, compliance.
To write great resume for operations head job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Head Resume

The section contact information is important in your operations head resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Head Resume

The section work experience is an essential part of your operations head resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations head responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations head position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Head resume experience can include:

  • Administrative activities - effective team alignment / delegation, development plans, performance reviews
  • Operate within the Standards – drive client value, delivers results, works as a partner, leads changes and acts as an owner
  • Coordinate with Bankers and Markets partners on the effective execution of transactions
  • ​Ability to understand business priorities and align operations agenda to the same​
  • Work in a team of diverse skill sets/ cultures and heavily metrics
  • 3 – 5 years’ experience in the investment administration and operational areas of a

Education on an Operations Head Resume

Make sure to make education a priority on your operations head resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations head experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Head Resume

When listing skills on your operations head resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations head skills:

  • Strong execution focus to drive solution implementation in support of the vision of the function, in a timely and cost effective manner
  • Experience in banking or finance
  • Management of the team including effective team alignment / delegation, development plans, performance reviews
  • Banking experience
  • Demonstrates a profession attitude and flexible working style
  • Primary custodian of consumer experience from the time the guest makes a booking to till ​he/she check​s out

List of Typical Skills For an Operations Head Resume


Skills For Securities Services Operations Head Resume

  • 2) Good knowledge of futures industrial and A share market
  • Able to handle ambiguous work environment and operate with little supervision
  • Learning the stock market business
  • Coordination and management day to day transaction processing with Local and CSCs including Third party monitoring
  • Transaction processing coordination with Banking and Markets

Skills For Direct Custody & Clearing Operations Head Resume

  • Regional reporting of MIS on a weekly and monthly basis
  • Local reporting of MIS on a weekly and monthly basis
  • Ensure all customers’ quarries related to Corporate Action / Settlements / tax / Billing are responded on timely manner
  • Continuity of Business coordinator for the unit and all milestones are meeting
  • Checker on internal and external reports and authorizer on processing
  • Reconciliation on outstanding items
  • Shows commitment to reaching goals
  • Responsible for the day to day management for the department including

Skills For Markets Operations Head Resume

  • Set long term goals for the department considering regional and products tasks
  • Design and implement an operating model that enables OYO to deliver on its service promises. This includes but is not limited to
  • Bank operating systems
  • Tax and Billing
  • Conflict resolution & stakeholder management
  • Command respect across the function & with partners based on professionalism and expertise
  • Good understanding of the regulatory & compliance environment in the areas of sanctions screening with the ability to understand multi-dimensional operational problems and develop innovative and practical solutions to deliver superior results
  • Manage, lead, and mentor a team to build and promote understanding of the function, bring operational efficiencies & maximize productivity
  • Develop SMEs in the function to support business growth and keep ahead of regulatory policy

Skills For Securities Services Operations Head South Asia Resume

  • Multi-task, handle multiple projects with a broad array of stakeholders (Compliance, Business, IT, other partners)
  • Manage a team of specialized and qualified analysts and data intelligence staff
  • Appreciates differences in style or perspective and uses differences to add value to decisions/actions and organizational success
  • Review audit issue/findings logs to ensure adequate attention are given to closure within
  • Be Responsible: Act with integrity at all times; speak up with candor; do the right thing for the client the right way; be accountable by owning and acting on what matters
  • Be ONE Team: Always act as one bank; build trust by being open and delivering on your promises; value and appreciate one another; be here now
  • Creates executable path and drives meaningful outcome

Skills For Cbna-o&t-cfsi Operations Head Resume

  • Manage a complex regulatory environment
  • Lead a complex organization with operations for multiple customers. Realize synergies across countries and customers while ensuring quality. Execute & prioritize resources and capabilities in accordance with short- and long-term priorities of the Region
  • Good level of Ericsson Portfolio Knowledge
  • Min of 6 years of experience of Custodial Services
  • Fostering partnerships with the various (Citi Service Centre) CSC’s and internal units
  • Attend client meetings with Bankers and Markets team with the goal of providing information related to product offering, delivery, improving efficiency
  • Full management and oversight of back office processing including Fiduciary, Loan (Offshore, Onshore), Foreign Exchange, Securities, Money Market
  • Ensure prompt settlement and timely addressing of Reconciliation Reports related to Markets and Banking transactions

Skills For Isg-icg KYC Operations Head Resume

  • Capability to have high level customer interaction, building trust
  • High level of business understanding
  • Responsible for managing multiple countries with several properties associated with substantial business risk
  • Ensure accurate and timely Regulatory and Internal reporting
  • Handle customer and stakeholder engagement

Skills For ESC Latin Operations Head Resume

  • High level of Ericsson knowledge
  • Plans, develops, directs and manages strategies within a region
  • PC literate (Excel, word, and Power Point)
  • Liaison for internal and external audit reviews
  • Attend regional calls with operations chain as well as customer calls (as and when scheduled)
  • Ensure annual tax file are prepared so the same can be shared to the clients’ appointed tax consultant

Skills For TTS Operations Head Citi Colombia Resume

  • Innovative methods and frameworks to satisfy customer needs in order to achieve sustainable customer relationships
  • Audit Liaison, MCA, EUC and RMO responsible
  • Proficient in Excel, PowerPoint tools
  • Ensure department is adequately staffed to meet regulatory and client requirements
  • Identify and develop talent within the department. Build succession pipeline for critical roles
  • Work with product partners to ensure seamless delivery of service to clients
  • Constantly monitor department for efficiencies

Skills For CU Operations Head-mtn Resume

  • Be responsible for the department’s annual budget
  • Be the point of contact for the local SCOO and the regional chain
  • Exposure to foreign investors business
  • Interaction with capital market regulators
  • Engage with different stakeholders - central teams, vendors, property
  • P&L focused - can run the Hub like a full-fledged business and grow it

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