Operations Analytics Resume Sample

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Jodie Lemke
5355 Rowe Vista,  Detroit, MI
+1 (555) 229 4508

Work Experience

Operations Analytics Manager
07/2016 - PRESENT
New York, NY
  • Maintenance of partner data in and outside of Sales Force.com
  • Maintain data integrity of Sales in and Sales out (Point of Sales) to trend Polycom Partners Revenue
  • Support the analytics and modelling activities for development of APAC Partner Program
  • Aid in the creation of processes to drive the Distribution Engine (Sales in/Sales Out/Inventory management
  • Data Analysis as a consistent requirement
  • Committed to deeply understanding the details of current restaurant operations
  • Knowledgeable and skilled in both Operations Management & Analytics
Operations Analytics Analyst
04/2011 - 06/2016
Phoenix, AZ
  • Ensures development standards are maintained and best practices in development are demonstrated within framework of development methodology. Performs consultation on portfolio segmentation across multiple channels and business lines
  • Analyzes trends and identifies risks/opportunities relative to portfolio servicing, loss recovery and asset management
  • Conducts scenario testing to identify optimal treatment and strategy, while managing reputational risk
  • Designs staffing simulation models capable of promoting improved workforce management
  • Possess the ability to interact with Executive Management as well as leadership of all departments to facilitate the accomplishments of company goals
  • Presents strategies and recommendations to management in a clear, concise and actionable format
  • Proficient in Microsoft Office Suite and Outlook; strong Microsoft Excel skills required
Operations Analytics Intern
10/2005 - 12/2010
Detroit, MI
  • Skilled at accessing, organizing & analyzing data of great variety, volume, and velocity
  • Skilled at telling stories with quantitative data to audiences at all levels
  • Equally comfortable leading external vendors to execute projects and rolling up his/her sleeves to manage data and perform analytics
  • Self-starter who is comfortable working under tight timelines & competing demands
  • Directs and provides functional guidance with operational, modeling, strategic and technical consultation for Loan Servicing departments
  • Identifies potential areas where existing policies and procedures require change or development to support essential data infrastructure, reporting, and strategic management
  • Evaluates and recommends portfolio monitoring tools used to quantify profitability and effectiveness of contact channels within portfolio servicing
  • Develops, plans and implements strategies designed to improve Loan Servicing with minimal direction


Clark University
2000 - 2005
Bachelor's Degree in Engineering

Professional Skills

  • Experience working in an internal client facing role; strong presentation skills
  • Strong interpersonal skills and previous experience of working within a similar team within a Professional Services environment
  • Strong analytical modeling skills using: SQL queries in MS Access or Oracle or SQL server, SAS, Python or R, Tableau, and Excel
  • Experience of managing remote teams Well-developed communication and interpersonal skills
  • Strong intrinsic problem solving skills, ability to structure and solve problems and conduct and interpret analysis independently
  • Strong analytical, critical thinking and problem solving skills required
  • Strong oral and written communication skills with attention to detail required

How to write Operations Analytics Resume

Operations Analytics role is responsible for modeling, microsoft, analytical, sql, oracle, excel, reporting, finance, credit, integration.
To write great resume for operations analytics job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Analytics Resume

The section contact information is important in your operations analytics resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Analytics Resume

The section work experience is an essential part of your operations analytics resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations analytics responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations analytics position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operations Analytics resume experience can include:

  • Strong organizational and time management skills; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner
  • Strong analytics experience engaging in several types of systems such as
  • Demonstrated ability to prioritize and handle multiple projects simultaneously
  • Willing to share information and expertise with individuals and teams to enhance effectiveness
  • Experience supporting and working with information management systems (e.g., Confluence or open source solutions) desired
  • Experience developing compelling written and visual communications that are clear, concise, and suited to the audience

Education on an Operations Analytics Resume

Make sure to make education a priority on your operations analytics resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations analytics experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Analytics Resume

When listing skills on your operations analytics resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operations analytics skills:

  • Demonstrated analytic and quantitative skills
  • High level of organizational, time management and planning skills required
  • Proven ability to prioritize and execute workload to meet requirements and deadlines
  • Specific Skills for Warranty area
  • Experience and 2+ years of managerial experience
  • Bring systems and processes for managing inventory health across EU to a new level of performance and efficiency by rigorously applying strong data analysis

List of Typical Experience For an Operations Analytics Resume


Experience For Operations Analytics Manager Resume

  • Experience in leading, training, and coaching technical and/or business resources
  • Knowledge of SAS, SQL, UNIX/LINX or experience in working with a computer software programming language
  • Able to manage stress and balance multiple priorities while producing high quality work under tight deadlines
  • Experience managing projects and process improvement
  • Experience with building dashboards in Tableau and Tableau Server
  • At least two years of support center inbound and outbound workload schedule experience
  • Direct experience with UNICA campaign tools

Experience For Operations Analytics Intern Resume

  • Expert-level database abilities in SQL, TOAD, ORACLE (or other RDBMS experience), UNICA, UNIX/LINUX
  • Strong communicator with the ability to explain technical results without relying on technical jargon
  • Knowledge of statistics, simulation, linear programming, stochastic modeling, machine learning and heuristic algorithms
  • Design and program efficient and accurate data sets based on the business requirements using SQL and corresponding SQL tools
  • Strategic thinking and advanced analytical problem solving ability
  • Naturally curious, drive to think like a business owner and incorporate that thinking in the modeling and analysis

Experience For Operations Analytics Analyst Resume

  • Use cutting edge data science tools and methodologies for root-cause analysis to understand and explain the business trends that are not obvious at the outset
  • Conduct efficient data manipulation and visualization with tools including SQL, SAS, Tableau, & Excel etc
  • Design and build automated reports
  • Design and create simulation models for complex analytics
  • Hands-on experience in statistical fields and/or Machine Learning; experienced with commercial modelling toolkits and scientific programming languages, such as R, Python

Experience For Senior Mgr Campaign Operations & Analytics Resume

  • Serve as system administrator for CRM, Slate
  • Support the expansion of Slate to increase efficiencies and enhance communications
  • Coordinate with vendors to meet university needs
  • Maximize the efficiency of interplay between all Dominican software systems and those of vendors/partners
  • Identify and drive resolution of data integrity and systems enhancement issues. At least two years of support center inbound and outbound workload schedule experience

Experience For Analyst, HCI Operations Analytics Resume

  • Analyze process data to arrive at optimal and realistic decisions, develop KPI performance monitoring and initiative tracking executive dashboards. Examples: field sales productivity, performance management
  • Ensure reporting systems and databases are able to support decision analytics needs of the department. Examples: performance management, incentive based pay, and ad-hoc reporting of HCI Field Sales staff
  • Manage distribution of daily reporting for HCI group; including over-night and weekend support as needed to ensure batch cycles run correctly so information is available in a timely manner
  • Solid quantitative, statistical, modeling, and analytical skills
  • Resourceful and innovative problem-solving skills
  • Provide daily MIS reporting for regional field sales management teams. Examples include Daily sales reports and field sales productivity/ performance reporting
  • Design reporting databases with intuitive user interfaces to allow ease of use by non-technical positions

Experience For Operations Analytics Associate Resume

  • Maintain accurate distribution of daily, and weekly status update reporting via coordination with regional management teams
  • Manage data analytics infrastructure to ensure data integrity, consistency, and ease of access of information. Design and manage enhancements to support evolving needs
  • Run ad-hoc reports and analysis on an as needed basis
  • Partner with Thumbtack Customer and Pro Operations teams (Pro Services, Support, Sales & Managed Accounts, Social Media, Marketplace Integrity, and Sourcing) to conduct in-depth quantitative analyses that inform strategic decisions
  • Knowledge of basic statistical concepts and experience analyzing large datasets
  • Ability (and desire) to learn new tools/programming languages quickly

Experience For Director, Admissions Operations & Analytics Resume

  • Initiative to formulate solutions to problems and ability to collaborate with team members in implementing those solutions
  • Clearly present and display the results of a data analysis, both visually and verbally
  • Manage a small team of operations analysts
  • Develop models to identify trends and support senior management in analyzing operational efficiency, meeting key targets, maximizing business opportunities, and evaluating operational change programs
  • Work closely with operations analysts to support strategic and long-term projects
  • Ensures standards are being followed to maintain data integrity and ongoing quality control of source data and delivered reports through use of standard operating procedures and end user documentation

Experience For Senior Manager of Operations Analytics Resume

  • Document Data, Insights, and Reporting requirements
  • Execute and deliver Daily, Weekly, Monthly Reporting
  • Assist team members with quantitative analyses of various complexity
  • Present analytic insights to senior team members and business partners
  • Leverage POS, Back office and other data sources to quantify restaurant characteristics, restaurant operating conditions, and operational performance, track trends, and identify emerging patterns

Experience For Senior Manager Campaign Operations & Analytics Resume

  • Partner with Thumbtack Customer and Pro Operations teams (Support, Pro Success, Sales, and Managed Accounts) to conduct in-depth quantitative analyses that guide strategic decisions
  • Build and maintain reports, models, and visualizations which provide insight into users’ experiences and business performance
  • Maintain queries and scripts that underpin our ETL data pipeline
  • Sharp business judgment and the ability to see past the noise
  • Understand the structure, integrity and usability of the data maintained in various databases throughout the company and learn to determine when to use which data for which analysis
  • Be naturally curious and perform proactive analysis to answers one’s own questions and hypotheses regarding the business

Experience For Operations Analytics Senior Analyst Resume

  • Present the analysis using presentations, graphs, and charts to best illustrate the story
  • Graduate student in a Quantitative field: Business Analytics, Statistics, Operations research, Engineering, Economics, or similarly related business field
  • Basic computer programming knowledge in any language (VB, C, C++, C# etc.)
  • High attention to detail and accuracy in reporting of numbers and results
  • Work with different IT reporting systems / tools or the ability to learn them relatively quickly

List of Typical Skills For an Operations Analytics Resume


Skills For Operations Analytics Manager Resume

  • Experience as a manager or equivalent leadership experience
  • Software development experience and 3+ year of lead experience, familiar with SDLC process, methodology, and tools - for development lead
  • Business experience with progressive responsibility in enabling data driven decision making through operations analytics
  • Experience working in a quantitative or analytical role, preferably in technology, consulting, or operations
  • Experience developing Executive and Process Dashboards and monitoring tools

Skills For Operations Analytics Intern Resume

  • Experience with BI dashboarding tools (e.g. Tableau, Domo)
  • Experience with object oriented programming (Java/C/C++)
  • Experience with machine learning algorithms and statistical techniques
  • A good understanding analysis of algorithms and computational complexity
  • Drive successful expansion of operations for Amazon’s EU E2E Transportation network while delivering highest customer experience standards
  • Work experience and established network in the automotive industry
  • Experience at an OEM, Importer, car dealership, DMS provider or automotive supplier

Skills For Operations Analytics Analyst Resume

  • Experience in regression analysis, A/B testing, forecasting
  • Experience in one or more programming languages (R, Python, C++, etc.)
  • Validate key data content from business partners to ensure accuracy of application
  • Experience with data management, analysis & visualization tools (e.g., R, SAS, JMP, SPSS, SQL, Microstrategy, PowerBI)
  • Experience in distribution, healthcare or other related industry

Skills For Senior Mgr Campaign Operations & Analytics Resume

  • Understanding of Salesforce object and data architecture (particularly with regard to inbound support, sales, and outbound success flows)
  • A deep understanding and technical familiarity of one or more of the following application areas
  • Ensure consistent usage of data and metrics throughout the Operations team in order to facilitate better decision making and day-to-day
  • Help data architecture team with structuring data imported into a warehouse
  • Be a sounding board for ideas for other analysts on the team; be the SME that other SMEs seek help from
  • Take projects from conception, through research, implementation and presenting insights to senior leadership team and key partners
  • Independently deliver results in challenging situations for seemingly unsolvable problems

Skills For Analyst, HCI Operations Analytics Resume

  • Be ready and willing to lead the team and step-in for Head of Operational Analytics when necessary
  • Completion of sophomore year of the Applied Engineering Sciences Curriculum or better
  • Expertise in probability theory, queuing theory, game theory
  • Work with other departments internally to improve processes, provide suggestions and drive initiatives to increase Partner’s satisfaction
  • Headquarter: Warsaw as primary place of work

Skills For Operations Analytics Associate Resume

  • Deep knowledge in forecasting as well as in demand planning and supply chain methodologies, including forecast enrichment, demand segmentation, demand planning strategies, statistical modeling and KPI’s analysis
  • Coordinates drafts and develops reports for senior leaders summarizing and visual depicting data collection practices, evaluation methodologies, analysis plans, statistical analyses, and performance outcomes
  • Data visualization experience desired with tools such as Qlik, Tableau, Business Objects, Spotfire, Microstrategy, PowerBI, etc
  • Comfortably interact at all levels within the organization and demonstrated ability to work in a team environment
  • Design, update and execute ad-hoc reports and analyses to support specific projects

Skills For Director, Admissions Operations & Analytics Resume

  • 2) Build, Execute and Maintain Operations Dashboards –
  • Develop and implement standard operational dashboards for all field op-erations. Work with Business Transformation Team’s control tower, IT Team and Outside consultants to load data into the Stericycle data lake and make it available in Tableau
  • 3) Operations Analytics –
  • Develop and manage Business Intelligence Group content inventory and establish a new searchable system to promote accessibility to past learning from analyses, key metrics, deliverables and/or publications
  • Documentation of key metric and measurement definitions, reporting processes and applications

Skills For Senior Manager of Operations Analytics Resume

  • Promote self-service reporting options for Business Intelligence Group team members and business partners and ensure use of appropriate reporting for key business metrics
  • Analyze work flow data to identify trends and to develop and refine accurate forecasting models
  • Analyze work flow and financial data in order to find improvements in staffing efficiencies
  • Facilitate market trend analysis requests to Smith Travel Research (STR) and optimize delivery for application by key internal business partners
  • Manage and monitor STR file transmissions and ensure timely and accurate delivery of data feeds, pipeline information and the distribution of STAR reports for Choice Hotels properties
  • Serve as liaison with STR for operational elements
  • Process management for timely consolidation and communication of content for key internal applications, including the Operating Committee and brand steering committee scorecards, Board of Directors reports, corporate goals and other key integrated operational metrics that apply for the organization
  • Facilitation of key metric goal development and socialization

Skills For Senior Manager Campaign Operations & Analytics Resume

  • Access multiple production systems in order to gather, organize, and report work flow data
  • Investigate and understand key processes and procedures used by Operations associates
  • Work independently with managers and department heads to pursue project goals
  • Report the results of these studies upon completion
  • Participate in the design, development and deployment of advanced analytics solution for Warranty and After Sales
  • Serve as the organization’s business lead for the UNICA application suite, real-time decision engines, and underlying data structures that support execution and measurement
  • Assemble and present campaign results as well as customer insights to USCC’s Direct, Lifecycle, and Digital Marketing teams
  • Serve as the organization’s business lead for the PEGA application suite, real-time decision engines, and underlying data structures that support execution and measurement
  • Apply analytical and statistical knowledge to help make informed business decisions

Skills For Operations Analytics Senior Analyst Resume

  • Anticipate questions that the business hasn't yet thought to ask and discover problems that no one knows yet exists (i.e. what do we don't know that we don't know yet?)
  • Prior work experience as a business analyst or related position
  • Interface with a variety of management levels
  • Lead the evolution of processes and feed to the network development to fulfill the requirements of the EU fulfillment network, acting as key EU contact for stakeholder teams
  • Support our rapid growth by building and managing a great team of business intelligence experts and program managers, setting clear objectives, providing strong measurement of delivered results and performance. Develop and enable the success of each team member, ultimately leading to promotion across the Global Operations Network
  • Continuously strive for faster, more reliable, and more efficient solutions, successfully driving projects in a constantly evolving environment, working well with teams across Operations, IT, Retail, and Finance and senior leadership
  • An understanding of advanced statistical and mathematical modeling techniques
  • Strong distribution planning, statistical, modeling, and analytical skills to examine a broad range of complex load and energy usage issues, regulatory, rate-making, demand-side, planning, market planning, end-use sales support, customer choice, profitability assessment, and forecasting issues, and to reach a conclusion and present recommendations
  • Four or more years of analytical experience in finance, sales or operations including at least two years of experience supporting opera-tions analytics

List of Typical Responsibilities For an Operations Analytics Resume


Responsibilities For Operations Analytics Manager Resume

  • 1) Reporting –
  • Execute ad-hoc data queries and analyses
  • Passion for supply chain and customer service
  • Work collaboratively and harmoniously with other analysts in Operations & Operations BP&A teams

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