Office Staff Resume Sample

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Nannie Harber
3796 Denesik Overpass,  Philadelphia, PA
+1 (555) 970 5768

Work Experience

Chief of Staff, Technology Management Office
10/2015 - PRESENT
Dallas, TX
  • Provide support to Director, including but not limited to administrative tasks, such as coordination of domestic and international travel, as well as T&E preparation, reconciliation and tracking through Citi’s proprietary systems
  • Answering phones with multiple lines & transferring calls
  • Taking phone messages
  • Managing /handling incoming & outgoing mail or packages
  • Data entry into company software and Excel
  • Assisting with billing & invoices
  • Filing documents and paperwork
Business Office Staff
04/2012 - 07/2015
Detroit, MI
  • Work closely with your Office Manager and Branch Manager to ensure all objectives are accomplished and deadlines are met
  • Analyze data and make recommendations for process improvement
  • Work cooperatively and jointly to provide quality seamless customer service
  • Trouble-shoot issues and resolve problems within your team
  • Monitor equipment files, and MVR pulls to support our Fleet Management programs
  • Order office supplies and/or perform other administrative functions as needed, to be a team player in a fast paced highly collaborative environment
  • Has the strategic understanding and global impact to deliver against the team’s objectives while breaking them down into manageable components
Staff Assistant Office Automation
04/2009 - 01/2012
Chicago, IL
  • Provides direction for the Dean’s strategic planning initiatives
  • Manages the Office of the Dean’s staff on day-to-day operations, ensuring efficiency and effectiveness and optimizing the use of available resources, recruitment, supervision, and evaluation of support staff
  • Provides oversight for projects supporting the Dean’s agenda to ensure that all are effectively moving according to plan objectives and established milestones and measurement criteria
  • Assist in organizing and implementing the facility’s accounting functions under the supervision of the Administrator
  • Assist in interpreting the facility’s accounting policies and procedures to employees, residents, family members, visitors, government agencies, etc., as necessary
  • Assist department directors in the development and use of accounting policies and procedures, and establish a rapport in and between departments so that each can realize the importance of accurate reporting procedures
  • Monitor internal controls to assure compliance with established procedures
  • Customer service in bound and out bound calling


Webster University
2005 - 2009
School's Degree

Professional Skills

  • Clear communicator with excellent writing and editing skills. Excellent interpersonal skills, experience in building relationships with diverse constituencies
  • Evidence of strong communication skills, relationship building skills, team orientation, and an ability to work effectively at all levels of the organization
  • Letter of Interest– addressing your qualifications and experience related the stated required skills for the position
  • Strong strategic thinking, project management skills, attention to detail, and the ability to proactively identify key issues and risks
  • Maintains professional competency through continuing education, licensure and professional activities; demonstrates valuing life-long learning
  • Skilled with group problem-solving and working with complex concepts in a dynamic stetting
  • Detailed Resume– listing education and describing work experience

How to write Office Staff Resume

Office Staff role is responsible for organization, interpersonal, credit, training, database, purchasing, security, reporting, education, research.
To write great resume for office staff job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Office Staff Resume

The section contact information is important in your office staff resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Office Staff Resume

The section work experience is an essential part of your office staff resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office staff responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office staff position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Office Staff resume experience can include:

  • Problem Solving – Identify and resolve problems in a timely manner. Gather and analyze information skillfully
  • Comprehensive knowledge and understanding of institutional policies and procedures and the regulatory environment under which the University operates
  • Perform complex tasks while often having to prioritize multiple projects
  • Strong customer service and problem-solving approach
  • Experience with leading a business unit with a multi-million-dollar budget
  • Experience with operations, strategic planning, corporate performance, enterprise risk, and/or crisis management

Education on an Office Staff Resume

Make sure to make education a priority on your office staff resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office staff experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Office Staff Resume

When listing skills on your office staff resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical office staff skills:

  • Strong oral and written communication skills including high-end presentation skills
  • Intercultural experience and appropriate orientation skills
  • Highly developed leadership skills and the ability to oversee and guide complex, challenging tasks
  • Solid understanding of the senior UBS Group organizations and context to priorities outside of IMO
  • Cultivate and maintain strong working relationships with a wide-ranging, group of individuals and entities
  • Experience administering a large-scale program while managing change in a large organization in a matrix management environment

List of Typical Experience For an Office Staff Resume


Experience For Staff Assistant Office Automation Resume

  • Coordinates and manages enrollment initiatives to support the Chancellor’s Equity and Excellence initiative, to ensure that all students have the opportunity to attend great schools
  • More than 3 years of experience in a similar role
  • Very good command of English, German is a remarkable asset
  • Quality - Demonstrate accuracy and thoroughness; monitor own work to ensure customer satisfaction
  • Interface with the proper facility to bring resolution to customer issues
  • Innovation - Meet challenges with resourcefulness; generate suggestions for improving work
  • Available in evenings occasionally
  • Able to identify problems early and find solutions

Experience For Chief of Staff, Technology Management Office Resume

  • High self-motivation and drive
  • Assists in the Hospitality Services, Records Management Department and various tasks/projects as needed
  • Performs tasks as required (i.e. box moves, external messenger services, record keeping, binding, faxing, photocopying/scanning, ordering stationery, delivering copier supplies, processing couriers, mail delivery and sorting etc.)
  • Maintains cleanliness of meeting rooms, and reports any deficiencies to location Manager
  • Assists and provides back-up coverage to Hospitality Services, Records Management Department, as needed
  • Prepares background materials for the President in advance of meetings
  • Provides analytical and substantive insight to the President in relation to the President’s dealings with academic, student, athletic, development, alumni, business, and external communities

Experience For Business Office Staff Resume

  • Coordinates special initiatives as determined by the President and assists in the planning of special events and developmental opportunities for the President
  • Works to expand the University’s constituency by strengthening existing affiliations when possible and working directly with external community organizations and University leadership in developing productive partnership opportunities for the University and community
  • Ensures effective and efficient operation of the Office of the President by prioritizing their schedule, providing contextual background information on key issues, coordinating research projects and other initiatives, and managing other initiatives assigned by the President
  • Develop a thorough understanding of JW products, operations, websites and literature to add value to and assist customers
  • Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses

Experience For Staff Regional Office IT Specialist Resume

  • Process basic order requests per departmental guidelines (i.e. change orders)
  • Use appropriate data systems to track contacts and inquiries
  • Report to department manager any areas that do not meet service expectations
  • Assist department manager with departmental process improvements
  • Customer Service – Manage difficult or emotional customer situations. Respond promptly to customer needs. Respond to requests for service and assistance. Meet customer commitments
  • Interpersonal – Focus on solving conflict, not blaming. Keep emotions under control. Listen to others without interrupting. Accept feedback from others
  • Oral Communication - Speak clearly and persuasively in positive or negative situations. Listen and get clarification. Respond professionally to questions

Experience For Chief of Staff for the Office of the Dean & Administrative Manager Resume

  • Team Work – Balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Contribute to building a positive team spirit
  • Written Communication – Write clearly and informatively. Edit work for spelling and grammar. Vary writing style to meet needs. Present numerical data effectively
  • Ethics - Treat people with respect; work ethically and with integrity; uphold organizational values
  • Organizational Support – Observe and maintain company policies and procedures
  • Adaptability – Change approach or method to best fit the situation
  • Dependability - Follow instructions, respond to management direction
  • Judgment - Exhibit sound and accurate judgment

Experience For Chief of Staff, Office of Student Enrollment Resume

  • Quantity - Meet productivity standards; complete work in timely manner
  • Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly and appropriately
  • Shown ability to multitask and work independently
  • Managing the office’s business lines. This includes overseeing the firm’s speaking business and acting as the main liaison between the president’s team and the firm’s sales staff. It also includes working with other departments within the company to incubate new business lines for the firm, including ventures in education and media
  • Maintain a thorough understanding of the JELD-WEN customer(s) and their needs so as to professionally resolve and/or manage customer situations with a goal of first contact resolution; Escalate non-routine issues outside of knowledge scope to appropriate personnel/group for best assistance; keep necessary personnel updated on customer developments/issues

List of Typical Skills For an Office Staff Resume


Skills For Staff Assistant Office Automation Resume

  • Experience in administrative support and customer service
  • Organize, prioritize, and schedule work projects for self and others
  • Demonstrated commitment to diversity and the success of University students
  • Management experience
  • Demonstrated knowledge of the assigned office's designated regional or functional area of responsibility (AOR)
  • Leadership experience in education
  • Demonstrated success in management and business

Skills For Chief of Staff, Technology Management Office Resume

  • Honest, reliable and a strong relationship builder
  • Consistently demonstrates UBS core values of Client Focus, Teamwork, Professional Behaviour, & Integrity
  • Good level of time management
  • Ensures the effective management of all budgets for the President’s Office and monitors the various accounts for the President
  • Liaises with shared governance groups to ensure alignment of effort and open, effective, timely communication

Skills For Business Office Staff Resume

  • Ensures effective engagement of the President with local, state, regional, and national agencies and officials
  • Assisting Government staff with formulating and developing written products related to strategic initiatives and strategic fora
  • Controlling and reviewing correspondence; and
  • Lifting light boxes, carrying packages to campus buildings
  • Perform troubleshooting hardware and assisting with software issues
  • Maintain a long-term planning horizon while managing changes in short and medium term schedules and logistics

Skills For Staff Regional Office IT Specialist Resume

  • Occasional travel to various international locations to interact with potential customer as part of the process of shaping requirements
  • Maintain strict confidentiality and extreme discretion in frequently working with highly sensitive, proprietary information
  • Perform basic training on hardware and software when necessary
  • Perform IT processes for daily activities as defined by corporate IT including asset management activities and IT inventory management
  • Flexible and adaptable approach, focused on finding a solution to every problem
  • Maintains stationery inventory in meeting rooms
  • Manages the general operations of the Office of the President, including direct oversight and development of the staff assigned to the office

Skills For Chief of Staff for the Office of the Dean & Administrative Manager Resume

  • Works to promote a positive image of the University of Montana by representing the institution in a variety of community, state, and regional activities
  • A team player and supportive business partner attitude
  • Highly developed verbal, written, and interpersonal communications skills; including an acute emotional intelligence required to effectively communicate the position of the President on a multitude of issues
  • Willingness and ability to attend events and other work functions outside of a traditional work schedule, including weekends and evenings when required
  • Gather information, analyze data, and utilize relevant information to compile useful reports
  • Skills necessary for the continual reexamining and reengineering of operations and procedures, as well as those required for the effective and strategic implementation of these initiatives
  • Sound and strategic judgement necessary to make critical administrative and procedural decisions
  • Comprehensive knowledge of applicable legislation, standards, policies, practices, and procedures
  • Perform install, repair and upgrade computer hardware

Skills For Chief of Staff, Office of Student Enrollment Resume

  • Perform preventative IT/Network maintenance tasks
  • Work with Corporate IT Infrastructure team as needed for installs, maintenance and repair of network and phone resources
  • Develop business relations activities with regional office staff and management
  • Research asset management tasks by completing appropriate documentation, keeping inventories of active equipment, and providing for disposition of returned technology assets
  • Research initial troubleshooting with no resolution
  • Perform remote connections are unavailable or unhelpful in diagnosing issues
  • Provide support to customers in all Burns & McDonnell locations via phone, video, e-mail, and in-person

Skills For Staff, Audit Practice for Summer -office Resume

  • Perform requests for services can be received from incidents assigned from Service Desk with all relevant contact information
  • Resolve in person visits as required due to hardware failure
  • Work on incidents assigned from other IT groups when their secondary troubleshooting has indicated a root cause related to areas of responsibility held by A/V Specialist
  • Work on incidents from non IT sources through e-mail, phone, or walk-up
  • Perform setup and execution of video conferences

Skills For Chief of Staff Global Integrated Middle Office Resume

  • Perform regular preventative maintenance and monitoring of all AV enabled spaces at Specialist’s local site, including all Video Conferencing infrastructure located within corporate data centers
  • Bilinguism (French & English) spoken and written, an asset
  • Administrative & Business office Staff (i.e. Patient Insurance, HR, and general administrative assistant support)
  • Professional References– names and contact information for three (3) professional references
  • Strong leadership, teamwork, and influencing skills, with experience in management project teams at all levels in a cross-functional, diverse, high-change environment

Skills For Temporary Office Staff, Voice Department Resume

  • Attentive to detail, thrives in a fast-paced deadline-driven environment, works collaboratively and cross-functionally, and is interested in many aspects of education reform, policy, and implementation
  • Flexible, optimistic approach and a commitment to overcoming obstacles; self-starter with an entrepreneurial spirit
  • Organize facts and present information and figures in a clear, concise and logical manner, both orally and in writing
  • Administration – oversee receptionist responsibilities of the office
  • Student services – distribute medications and care to students
  • Previous Chief of Staff positions or key advisory roles in a large academic healthcare organization
  • Manage wide set of objectives with conflicting priorities that require one to organise the effective use of resources across functions, businesses and time zones

Skills For Substitute Office Staff Resume

  • Builds rapport with a extremely diverse set of team members and builds trust relationships quickly
  • Impact/influence decisions & individuals without formal authority
  • Widespread cross-functional interaction with very senior leadership in UBS requires maturity and a strong emphasis on concise and accurate communication, both written and verbal
  • Ensures high quality information and output is delivered at all times
  • Attends meetings of DOE chiefs of staff and serves as the General Counsel’s representative on Department-wide initiatives
  • Provides technical assistance and support to General Counsel’s staff
  • Prepares evaluation reports, conducts analyses, and reviews program plans, funding, and performance related to the Department’s legal matters and the Office of the General Counsel’s operational matters
  • Makes recommendations to the General Counsel and the General Counsel’s staff on policies and procedures

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