Nurse, Nurse Manager Resume Sample

4.8
7 votes
Amina D'Amore
610 Kirlin Lodge,  Phoenix, AZ
+1 (555) 904 6414

Work Experience


Asst Nurse Manager
12/2015 - PRESENT
Los Angeles, CA
  • Travel to multiple locations on a variable schedule weekly mandatory
  • Works in patient care environments where there is potential exposure to communicable disease and hazardous materials
  • Access to reliable transportation is required
  • Advocates on behalf of patients/families and personnel, promoting adherence to the ANA Code of Ethics for Nurses
  • Fosters a non-discriminatory climate, recognizing, supporting and including cultural diversity in organizational & nursing policy development
  • Integrates policy and procedure development, evaluation and revisions with regulations, standards and clinical guidelines
  • Facilitates participation of staff in nursing and organizational policy formation & decision-making
  • Assists and supports staff in developing and maintaining competency in the planning and change process
  • Facilitates staff participation in decision-making in the development, implementation, and evaluation of organizational systems, policies and procedures
Nurse Manager Ambulatory
10/2009 - 11/2015
Detroit, MI
  • Facilitates staff participation in formal and informal organizational committees, teams and task forces
  • Facilitates staff participation in the systematic, interdisciplinary, and on-going evaluation of policies, processes and & desired patient/family outcomes
  • Assists and supports staff in research utilization techniques
  • Advocates for staff participation in educational opportunities to enhance the delivery of quality health care outcomes
  • Accepts organizational accountability for services provided to patients and families within defined areas of accountability
  • Initiates, amends, and maintains established staffing patterns to meet patient care needs
  • Identifies and advocates for adequate resources for the delivery of patient care
  • Supports commitment to customer service in meeting the needs of patients, families and colleagues
  • Analyzes workflow to ascertain the effectiveness and efficiency of the delivery of patient care
OR Nurse Manager
11/2006 - 07/2009
Chicago, IL
  • Directs, supervises and evaluates the delivery of patient care for assigned area(s) of responsibility
  • Plan, directs, coordinates and evaluates the systems of nursing for assigned area(s) of responsibility
  • Identifies short and long term goals for assigned area(s) of responsibility
  • Assumes 24-hour responsibility for assigned area(s) of responsibility
  • Evaluates the quality and appropriateness of care
  • Identifies departmental and organizational issues related to patient and clinician safety; takes action to rectify and improve areas of concern
  • Evaluates the quality and effectiveness of clinical practice utilizing internal & external data

Education


University of South Carolina Salkehatchie
2001 - 2006
Master's Degree in Nursing

Professional Skills


  • Demonstrated leadership, management, communication, counseling, problems solving, decision making, conflict resolution and group process skills
  • Clinical experience, education or specialty skills specific to geriatrics
  • Demonstrated leadership, communication and interpersonal skills required
  • Nursing with experience in progressive leadership roles and experience in Critical Care nursing
  • Seven (7) years of relevant experience, including at least four (4+) or more years of progressively responsible nursing experience
  • Prior experience in an Operating Room
  • One year's experience in Rehab Hospital Nursing Area required; two or more years experience desired

How to write Nurse, Nurse Manager Resume

Nurse, Nurse Manager role is responsible for health, patient, advanced, techniques, nursing, education, participation, clinical, direct, planning.
To write great resume for nurse, nurse manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Nurse, Nurse Manager Resume

The section contact information is important in your nurse, nurse manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Nurse, Nurse Manager Resume

The section work experience is an essential part of your nurse, nurse manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous nurse, nurse manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular nurse, nurse manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Nurse, Nurse Manager resume experience can include:

  • Coordinates annual skills labs and collaborates with the education department for ongoing staff education needs
  • Managerial experience in healthcare, preferably an acute, clinical or skilled care setting is required
  • Demonstrates leadership priority for organizational performance improvement in patient satisfaction/safety programs
  • Complies with the event reporting process, supporting a strong internal non-punitive reporting mechanism
  • 3 Evaluates results of health care counseling & teaching as evidenced by feedback from family and/or significant others
  • 5 Demonstrates judgement in problem solving through sound decision making and utilization of appropriate resources for consultation

Education on a Nurse, Nurse Manager Resume

Make sure to make education a priority on your nurse, nurse manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your nurse, nurse manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Nurse, Nurse Manager Resume

When listing skills on your nurse, nurse manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical nurse, nurse manager skills:

  • Demonstrates effective business writing and oral communication skills; handwriting is clear and legible
  • Demonstrated creative and innovative problem solving and critical thinking skills
  • 4 Demonstrates competency in nursing skills & techniques used in caring for the complex patient
  • Demonstrates advanced leadership skills
  • One year's experience in Rehab Nursing area required; two or more years experience desired
  • Experience in nursing with experience in progressive leadership roles

List of Typical Experience For a Nurse, Nurse Manager Resume

1

Experience For Asst Nurse Manager Resume

  • 6 Demonstrates appropriate assessment of patient healthcare needs prior to the discharge
  • Demonstrated Oncology experience within the last three (3) years
  • Collaborates with liaison departments in maintaining patient care standards utilizing evidence based practice as applicable
  • Clinical Quality Management and Service Orientation Accountability Planning, prioritization and time management
  • Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors
2

Experience For Nurse Manager Ambulatory Resume

  • Delegates responsibilities appropriately based on licensure, education and experience of staff
  • At least five years of acute care RN experience in Dialysis
  • At least three years of acute care RN experience in Dialysis
  • At least two to five years of acute care RN experience in women's health
  • Oncology experience within the last three (3) years
  • Three years of Neuro related RN experience
  • Experience in acute care, ED, intensive care units, or perioperative care
  • Infusion Center experience
3

Experience For Associate Nurse Manager Resume

  • Promotes patient safety by recognizing and reducing risks and hazardous
  • Understands and complies with accreditation and regulatory requirements and internal processes regarding responding to Sentinel Events
  • Understands and supports Children's Healthcare of Atlanta's nursing career advancement program, My Nursing Career Path
  • Promotes staffing compliance and delivery of care, matching staff assignments with patient care needs
  • Participates in all departmental specific training,
  • Participates in clinical nursing research and supports Cleveland Clinic research activities
  • Identifies and resolves issues affecting the delivery of care
  • Assists in the development and monitoring of the budget. Approves purchases, establishes and revises inventory quotes
  • Ensure that staff participates in and/or completes all Nemours compliance and training programs
4

Experience For OR Nurse Manager Resume

  • Handle customer complaints or issues in a timely manner and according to policy
  • Initiates, amends and maintains established staffing patterns to meet required standards of patient care
  • Monitors and explains variances from established staffing parameters
  • Collaborates with unit nursing leadership to provide a departmental/unit-specific orientation
  • Collaborates with the Clinical Informatics Nurses to provide educational opportunities with bedside technologies and the nursing documentation in the EMR
5

Experience For Nurse Unit Manager Resume

  • 15 Shares new developments in nursing practice with fellow staff members
  • 16 Accepts constructive criticism and responds by implementing corrective action
  • 17 Initiates self-evaluation of nursing practice through the independent development of appropriate goals
  • 19 Participates in effecting change in the hospital through committee participation
  • Utilizes ResQ-RN to input staffing schedules and maintain changes in a timely manner
  • Assists the NM with the interviewing process and selection of personnel for the unit
  • Actively participates in credentialling of staff to maintain 100% compliance to standards
6

Experience For Case Manager Nurse Resume

  • O Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care
  • Retrospectively review of upcoming clinic schedules and evaluate issues or problems that need to be addressed
  • Plan meetings/briefings of the upcoming schedule with providers and staff
  • Current New York State registration to practice nursing
  • Assures continuity of care by working collaboratively with the interdisciplinary health care team, patient, family and significant others
7

Experience For Senior Nurse Manager Resume

  • Supports quality improvement and utilization while balancing financial resources to achieve quality of care
  • Participates in hospital and nursing committees and meetings as directed
  • Is well versed in understanding expectations and can articulate requirements
  • Create and introduce a care plan while providing informed suggestions
  • Obtain written instructions from physicians regarding changes in patients’ care plans
8

Experience For Manager, Nurse Call Center Resume

  • Knowledgeable of ambulatory surgery center policies and procedures specific to the operating room
  • Proficiency with Microsoft Office including PowerPoint, Excel, Access, Visio and Word
  • Master's of Science in Nursing (MSN)
  • Master of Science Nursing
  • Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members
9

Experience For Occupational Nurse Manager Resume

  • Environment of Care (illness/injury prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan)
  • Demonstrates knowledge of and follows safety practices,including patient safety and National Patient Safety Goals (NPSG)
  • Understands the importance of safety in the work place
  • Establishes and maintains a culture of patient safety throughout the Medical Center
  • Conditions that result in medical/healthcare errors and patient injury
  • Promotes communication and coordination among individuals and departments to minimize risk to patients as appropriate
10

Experience For Uchc Department Nurse Manager Resume

  • Demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. Ability to demonstrate knowledge of the principles of growth and development over the lifespan and ability to assess data reflective of the patient's requirements relative to his or her population-specific and age-specific needs
  • Demonstrated highly effective verbal and written communication skills. Demonstrated effectiveness as a group leader and participant. Demonstrated ability to collaborate with multiple members of the healthcare and administrative leadership team
  • Currently licensed as a Registered Nurse in the state of Nebraska OR current compact state license, Basic Life Support (BLS) certification required upon completion of unit orientation required
  • Works closely with MD’s, RN’s and clinical staff to identify and support research needs
  • Supports clinical operations for a team of call center RN’s across service model performance expectations (assessing performance, staff planning, implementing performance plans, coordinating, monitoring and evaluating)
  • Collaborates with physicians, other health care personnel and interdepartmental personnel to ensure that the mission and objectives of the facility’s health program are realized
  • Assists the unit nurses in assessing, planning, implementing and evaluating unit activities which contribute to the quality of care of adult (18 to 64 years), and geriatric (65+) inmates in a safe and therapeutic environment
  • Facilitates the planning, implementation, development, and evaluation of nursing programs, initiatives and objectives for the unit
  • Participates and provides leadership in quality assurance and quality improvement activities and provides training to staff and correctional officers

List of Typical Skills For a Nurse, Nurse Manager Resume

1

Skills For Asst Nurse Manager Resume

  • Demonstrates advanced skills in implementation of care to meet patient care needs
  • RN nursing experience in healthcare, preferably in an acute, clinical or skilled care setting is required
  • Demonstrates advanced skill in planning for patient health care needs
  • Demonstrates advanced skill in evaluating care delivered
  • Prior experience in a PACU
2

Skills For Nurse Manager Ambulatory Resume

  • Clinical background, Education or specialty skills specific to the Geriatrics population
  • Experience in nurse leadership - management, supervision, or charge nurse experience
  • One year's experience in IMCU/Critical Care required; two or more years experience desired
  • One year's Management experience in the ER required; two or more years experience desired
  • One year management experience required; two or more years experience desired
3

Skills For Associate Nurse Manager Resume

  • One year's experience in clinical area required; two or more years experience desired. (PICC Line Team)
  • One year's experience in clinical area required; two or more years experience desired
  • One year's experience in Trauma/Critical Care area required; two or more years experience desired
  • One year Management experience in the ER required; two or more years experience desired
  • One year's experience in Level 1 Trauma required; two or more years experience desired
  • One year's experience in MICU/Critical Care required; two or more years experience desired
4

Skills For OR Nurse Manager Resume

  • One year's experience in Critical Care and/or IR area required; two or more years experience desired
  • One year's experience in Critical Care area required; two or more years experience desired
  • One year's experience in Critical Care and/or Interventional Radiology area required; two or more years experience desired
  • One year's experience in ER area required; two or more years experience desired
  • One year's experience in the ER required; two or more years experience desired
  • One year's experience in NSICU/Critical Care required; two or more years experience desired
  • Oncology clinical or industry experience required and 3 years of progressive leadership experience
  • Demonstrates advanced skill in assessment of health care needs
  • 6 Consistently acts as a role model to staff in the implementation of new skills, policies and procedures
5

Skills For Nurse Unit Manager Resume

  • Nursing experience in a Supervisory capacity
  • Experience in blood collection, nursing or a related field
  • Demonstrates fiscal responsibility in supporting budget, productivity, and resource utilization
  • Experience in a leadership role in a healthcare setting
  • Current valid drivers license and acceptable driving record required upon hire and to be maintained throughout employment
  • Fosters a climate conducive to educational experiences for nursing and other students
  • Experience supervising in large clinic environments
  • Practical experience as an RN in a physician’s office or medical office setting
6

Skills For Case Manager Nurse Resume

  • Demonstrates compliance and understanding of Human Resource policies, procedures and programs
  • 5 Appropriately adapts clinical practice according to evidence based practice and national standards
  • Demonstrates basic understanding of budgets and is able to complete the budget justification report
  • Creates a climate of effective communication; provides the opportunity for ongoing communication between self & staff
  • Demonstrates utilization and understanding of the chain of command
  • Knowledge of professional nursing practice in a clinical specialty evidenced through professional practice/administrative certification
  • Previous inpatient acute care psychiatric management experience in a hospital
7

Skills For Senior Nurse Manager Resume

  • Experience in Women’s Healthcare
  • Previous management experience in a Hospital Surgical Services Department
  • Budgetary experience is necessary for the management position
  • Healthcare Providers certification with at least 6 months validity required
  • Evaluates the quality and effectiveness of care for the department specific patient population
  • Facilitates the effective provision of support services essential to patient care
8

Skills For Manager, Nurse Call Center Resume

  • Sets priorities for the business to ensure task completion
  • 7 Demonstrates appropriate assessment of patient on transfer/discharge from unit
  • 1 Prioritizes patient care based on assessments
  • 9 Demonstrates advanced knowledge of tests, procedures and participates in patient education of same
  • 3 Demonstrates basic understanding of budgets
9

Skills For Occupational Nurse Manager Resume

  • 6 Utilizes skill and tact to influence and gain support and cooperation of staff members
  • 20 Demonstrates sensitivity to diverse cultural needs
  • Validates payroll sheets accurately and is able to edit punches in the Kronos system
  • Developing and retaining talent Showing support
  • Identifying client needs, current services, and available resources, then connecting the patient to services and resources to meet established goals
  • Concerning changes in the plan of care and discharge planning
  • Understanding of the healthcare environment and all applicable laws and regulations
10

Skills For Uchc Department Nurse Manager Resume

  • Manages operation of unit by analyzing personnel structure, determining staffing needs, monitoring productivity, and providing direction
  • Conducts leadership rounding and coaching ensuring staff compliance with the Nursing Bundle elements, documents and activities
  • Participates in hiring, coaching, counseling, and terminations for assigned areas of responsibility
  • 1 Initiates Interdisciplinary Plan of Care (IPOC) utilizing information from initial assessment and guidelines for nursing care according to hospital policy
  • 2 Involves patient, family, significant others, and/or members of the health care team in planning of nursing care and setting realistic outcome
  • 5 Contributes to nursing performance improvement (PI) activities by assisting in the identification of nursing issues

List of Typical Responsibilities For a Nurse, Nurse Manager Resume

1

Responsibilities For Asst Nurse Manager Resume

  • Manages budget and expenses of role’s teams; participates in budget development and helps measure financial performance; applies appropriate pricing models and strategies as it relates pricing for new business
  • Previous clinical expertise within the Emergency Department or comparable experience
  • Documents staff competency on an ongoing basis and provides coaching as required
  • 9 Assists the NM with the interviewing process and selection of personnel for the unit
  • Contributes to the planning of staff development and educational opportunities and assumes responsibility for members of the care team
  • Primary contact for the urology transition clinic. Appreciation and understanding of adult and pediatric clinic processes
  • In charge of tracking patients, follow-ups, no-shows, and other compliance concerns
  • Participates in and supports quality improvement projects, outcomes studies and research initiatives
2

Responsibilities For Nurse Manager Ambulatory Resume

  • Participates in department and committees as assigned
  • Allocates resources to meet the program’s needs. Responsible for budgetary oversight, and along with staff involvement, accountable to the organization for maintaining a cost effective program
  • Prepares and analyzes reports for trends and gives recommendations
  • Assists the Nurse Manager with the evaluation of staff. Assists in the development, implementation and evaluation of standards of care for the unit and the patient population. Participates in providing and monitoring staff competencies
  • Actively coaches and develops staff, serving as a role model for staff by demonstrating effective communication skills and problem-solving techniques and in providing direct patient care. Collaborates with the CNS/Educator to meet the educational needs of the unit(s) to maintain continuity of care related to specific patient care requirements
  • Assists with managing the provision of adequate resources including the equitable distribution of work and matching of assigned provider competency to patient needs. Facilitates processes to improve patient throughput throughout the organization
  • Works with the Nurse Manager to identify and resolve operational, budgetary, patient, and personnel issues. Participates in the development, implementation and evaluation of patient care protocols, guidelines and strategic initiatives
  • Assists the unit nurses in assessing, planning, implementing and evaluating unit activities, which contribute to the quality of care of adult (18 to 64 years), and geriatric (65+) inmates in a safe and therapeutic environment
  • Manages the delivery of nursing care and practice of professional nursing for non-hospitalized patients (ambulatory population) within a specified department, procedural area, infusion area, and/or Institute
3

Responsibilities For Associate Nurse Manager Resume

  • Provides supervision, evaluates performance, conducts selection and termination process
  • Develops strategic plans in alignment with enterprise initiatives. Ensures clinical team works at top of licensure / responsibility. Actively promotes staff and self-development
  • Develops and maintains unit related patient care standards through continuous quality improvement. Develops quality and safety initiatives to provide highest level of care. Oversees development and implementation of policies and procedures to ensure efficient, effective, evidence-based delivery of health services
  • Attains and maintains JC and other regulatory standards. Fosters patient and employee satisfaction
  • Directs unit participation in evaluation of new products as applicable
  • Select, orient, direct, and evaluate all clerical and clinical staff
  • Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rouds, track and share patient satisfaction results with associates and recommend and implement changes as needed to reach goals and monitor for continued success. Represent and demonstrate a commitment to excellence in customer service
4

Responsibilities For OR Nurse Manager Resume

  • Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos
  • Ensure a satisfying work experience for associates through application and role modeling Nemours Standards of Behavior. Provides positive reinforcement or coaching/counseling as needed. Activates disciplinary process
  • Develop and monitor department's operating and capital budget. Monitor department productivity measures process and track accounts payable and reimbursement requests. Identify opportunities for improved financial performances and implement action plans. Ensure that work queues are up to date and month-end financial requirements are met
  • Monitor all clinical functions and fill-in on the floor or triage phone, as needed. Hands-on knowledge of patient assessment, patient intake, phlebotomy, lab specimen management, back office laboratory tests, immunization and oral and/or IM medication administration, and nurse phone triage using established protocols and nursing judgement
  • Monitor all front desk functions. Ensure that work queues are up to date and all month-end financial requirements are met
  • Monitor and approve all medical and non-medical supply and equipment purchases
5

Responsibilities For Nurse Unit Manager Resume

  • Maintain a safe and attractive environment while meeting JCAHO, OSHA, CLIA, etc. requirements. Oversee facility for housekeeping, fire safety, equipment maintenance (clinical and non-clinical)
  • Develop clerical and clinical individual performance goals on an annual basis. Review with individual staff on a regular basis to ensure employee reaches those goals
  • Support the Nemours Mission, Vision, and Values
  • Participate in the departmental and enterprise wide quality assessment and improvement activities
  • Ensure that all tasks are completed in accordance with the Standard Business Practices
  • Identify opportunities to improve services--make recommendations and implement action as appropriate
  • Evaluates, maintains and improves level of clinical practice
  • Collaborates with unit Certified Nurse Specialist (CNS) to identify, and provide educational opportunities for professional growth and development
  • Designs and implements appropriate roles for utilization of all staff
6

Responsibilities For Case Manager Nurse Resume

  • Supervises patient care activities to assure appropriate staff utilization in accordance with the DE Nurse Practice Act and in accordance established standards of care
  • Utilizes written performance criteria as basis for performance appraisal; gathers fair and objective data for evaluation of performance
  • Conducts performance evaluations at designated intervals
  • Utilizes progressive performance improvement process to address performance deficiencies
  • Provides frequent, informal feedback on staff performance
7

Responsibilities For Senior Nurse Manager Resume

  • Prepares the budget for professional and technical staff, equipment, and supplies for assigned areas of responsibility
  • Monitors and explains budgetary variances
  • Participates in and involves the staff in evaluative research activities
  • Facilitates staff participation in the systematic, interdisciplinary and ongoing evaluation of policies, procedures, and the attainment of desired patient outcomes
  • Utilizes current research findings and practice guidelines to develop and revise organizational practices, standards and policies
  • Facilitates the conduct of and utilization of research
  • Advocates for resources necessary to support research/research utilization
8

Responsibilities For Manager, Nurse Call Center Resume

  • Advocates nurses’ participation in development of organizational policies and appropriate competency standards for professional practice
  • Fosters own professional growth
  • Engages in annual self-performance, identifying area of strength & areas in need of professional development. Takes action to achieve goals identified during performance appraisal
  • Participates in providing and monitoring staff competencies
  • Active registered nurse licensure for appropriate state (based upon location of practice site)
  • Registered Nurse Licensure Required Certification in nursing administration and/or certification in a clinical specialty desired. Current AHA Healthcare Provider (HCP) Certification required
  • Utilizes results from “tracer” methodology tools to develop corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis
9

Responsibilities For Occupational Nurse Manager Resume

  • Assists the Nurse Manager with the evaluation of staff
  • Assists in the development, implementation and evaluation of standards of care for the unit and the patient population
  • Actively coaches and develops staff, serving as a role model for staff by demonstrating effective communication skills and problem-solving techniques and in providing direct patient care
  • Coaches, counsels and sets goals for direct reports
  • Supports the environment for delivery of care
10

Responsibilities For Uchc Department Nurse Manager Resume

  • Maintains competence to provide and/or assist with clinical care
  • Supports plans for system and unit change
  • Monitors activities within work environment to maintain a culture of safety
  • Conduct workforce planning and scheduling to ensure optimal staffing, appropriate skills sets and qualifications, and Health Services Cast Member satisfaction. Manage scheduling, wage & hour law compliance, and payroll processes, resolve related issues, and provide recommendations for improvements
  • Partner with other departments and managers as appropriate to promote and support Cast Member health, emergency preparedness and response, safety, Public Health investigations, and other Company objectives as needed or requested
  • Ensure appropriate, complete, and high-quality medical documentation and reporting. Utilize QA tools to identify opportunities for individual clinical team member improvement. Maintain and safeguard confidentiality of Cast Member health information. Oversee record storage, retention, security, and appropriate use and disclosure
  • Continually assess existing processes and training to identify opportunities to streamline and drive efficiencies. Manage the development, documentation, and implementation of all new/revised operating guidelines
  • Supports clinical operations for team across service model performance expectations (assessing performance, staff planning, implementing performance plans, coordinating, monitoring and evaluating)
  • Enters data into time keeping program

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