Noc Technician Resume Sample

4.6
15 votes

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Kelley Franecki
603 Harris Burg,  Dallas, TX
+1 (555) 835 4696

Work Experience


Lead NOC Technician
08/2016 - PRESENT
New York, NY
  • Systems monitoring and processing to include multiple flavors of UNIX/Linux, Windows Server, SQL Server and proprietary software
  • Respond to inquiries and requests for assistance from Scientific Games gaming customers
  • Identify and verify service impact to customers, ensure timely dispatch of subject matter experts
  • Communicates with external gaming customers in support of status updates regarding open
  • Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers)
  • Performs asset management functions related to tracking, inventory updates and RMA’s
  • Vocational training or equivalent experience in Computer Science or related field
  • Yr in a Systems supporting role or Help desk in a Unix/Linux and/or Windows environment
Command Center / NOC Technician
05/2009 - 05/2016
Detroit, MI
  • Utilize Remedy Incident Management to document, track, escalate, and resolve incidents according to procedures
  • Classify incidents with pre-defined standardized categorizations based on impact, urgency, and affected product
  • Document and maintain notes on each incident at regular intervals until resolved ensuring that each incident has a complete description of the impact, resolution, individuals involved, troubleshooting steps, and follow-up actions for the Problem Management process
  • Assist junior staff to classify and document incidents
  • Supports and adheres to Company’s core values
  • Supports and adheres to Company’s Code of Conduct and Ethics Policy
  • Delivers agreed levels of service to associates and clients, by managing the operation of TDA’s applications and technology infrastructure that support delivery of the services
  • Troubleshooting and sustaining/improving managed service Radio Frequency (RF) and Internet Protocol (IP) network capabilities through the use of various monitoring tools and applications
  • Logs, accurately tracks and documents all work within ticketing system, Customer relationship management (CRM).Acts as communication hub for all of Customer Operations unplanned incidents and scheduled events
Entry Level NOC Technician
06/2004 - 12/2008
Detroit, MI
  • Proven track record of effectively working in a team environment
  • Exposure to TCP/IP and inter-networked environments
  • Understanding of enterprise monitoring tools and SNMP
  • Troubleshoot and resolve complex technical failures leveraging technical expertise
  • Assist CC intern and Technician I to resolve incidents without escalation outside of the CC
  • Work with Sr. Engineer, Command Center to ensure incident cannot be resolved within the CC
  • Escalate incidents that cannot be resolved within the CC and facilitate service restoration of Critical and High priority incidents using standard pre-documented processes
  • Assist junior staff to resolve incidents ensuring that all possible incidents are resolved within the Command Center

Education


Upper Iowa University - Des Moines Center
2000 - 2004
Science's Degree in Management

Professional Skills


  • Demonstrated attention to detail, follow through, and ability to prioritize quickly are necessary
  • RF experience desirable Utility operations experience desirable
  • Experience in supporting and troubleshooting wide area network circuits DSL and T1’s
  • Experience with case creation and management using ticketing software
  • Demonstrate motivation, willingness to learn new technology
  • Prioritize work for the NOC technicians and manage inter-shift relations
  • Experience with general PC hardware, communication devices, and/or networking

How to write Noc Technician Resume

Noc Technician role is responsible for events, architecture, telecommunications, security, training, software, health, gaming, circuits, analysis.
To write great resume for noc technician job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Noc Technician Resume

The section contact information is important in your noc technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Noc Technician Resume

The section work experience is an essential part of your noc technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous noc technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular noc technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Noc Technician resume experience can include:

  • Knowledge of Cisco LAN networking technologies
  • Knowledge of TCP/IP troubleshooting methodologies
  • Act as a Liaison between SRE, monitoring teams, support and leadership for new processes, tools and knowledge transfers
  • Establish accurate expectations from the escalating procedures to ensure customer satisfaction throughout the escalation process
  • Support and adheres to Company's core values
  • Intermediate knowledge of MS Word, Outlook, Excel, Access and PowerPoint required

Education on a Noc Technician Resume

Make sure to make education a priority on your noc technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your noc technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Noc Technician Resume

When listing skills on your noc technician resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical noc technician skills:

  • Work with NOC Lead technicians with complex tasks in creative and effective ways
  • Monitoring the health of the network
  • Understanding of wide area network circuits and technologies
  • Knowledge of VoIP communications and networks including IP network understanding and VOIP Protocols
  • Knowledge of various OS including Unix - Solaris/Lynix, Windows server, and applications
  • Basic understanding of DNS, DHCP, http, email, etc

List of Typical Skills For a Noc Technician Resume

1

Skills For Lead NOC Technician Resume

  • Hands on experience in complex deployments of Windows Server OS and VMWare virtualization
  • Knowledge of Windows and Linux Servers
  • Work with both internal and external parties to resolve ticket issues
  • Extensive, well-rounded technical knowledge of cable and telecommunications
  • Becomes familiar with TWC products and services
  • Close Vision, Depth Perception, Distance Vision, Ability to Adjust Focus, Peripheral Vision, Ability to Distinguish All Colors
2

Skills For Command Center / NOC Technician Resume

  • Represent the NOC in meetings/process changes and make recommendations on new procedures/ processes
  • Identify, analyze, and initiate the escalation process based on the escalation criteria specified by the Splunk
  • Assemble the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise
  • Adhere to standards in a dynamic environment
  • Thrive within an environment that relies heavily on the principles of teamwork
3

Skills For Senior Associate NOC Technician Resume

  • CCNA, MCP or higher Cisco/Microsoft certifications required
  • Microsoft MTA or higher certifications desired
  • CompTIA A+ or Network+ or higher certifications highly desired
  • Experience with the following software programs and operating systems: Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris or related programs
  • Pay is $20 an hour (Open to discuss)

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