Network Technician Resume Sample

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Kenyon Lind
61578 Waters Gateway,  Chicago, IL
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Work Experience


Senior Network Technician
05/2018 - PRESENT
Boston, MA
  • Provides first line technical support on data, voice or video networks for internal and/or external customers; answers routine technical questions; recommends and implements approved course of action
  • Performs data or voice network configurations and configuration changes of various voice or data equipment such as routers, switches, intelligent hubs, multi-function switches, end offices, signaling transfer points, PBX, voice mail, call management systems, etc. to enhance performance
  • Prepares routine proposal documentation and information to meet customer requirements. Assists in routine cost analyses and vendor comparisons to ensure cost-effective and efficient operations, and measures feasibility of various approaches
  • Collaborates with Level 1 and 2 technical support and software systems engineering to solution network technical issues as needed to support wide area issues and complex incidents needing restoration
  • Performs root cause analysis and other process analytics utilizing the Information Technology Infrastructure Library (ITIL) to recognize appropriate aspects in the Incident, Problem, Change and Availability processes and guide opportunities for process improvements in time and efficiency
  • Maintains all activities in accordance with EY’s compliance policies and IT Service processes to provide restorative actions within scope and aligned to operational readiness standards for data network performance
  • Participates or manages outage calls or discussions and other data network impacted situations by identifying and sharing best practices to restore data network services and to mitigate future reoccurrence in IT
  • Shares best practices with team and peers in the implementation of best practices to promote continuous improvement within the team and cross unit consistencies between IT departments. Mentors and trains staff in aspects of network technology as a though leader in same
  • Maintains a comprehensive knowledge of IT end - to- end processes and operating environment to support proper recognition of issues or to recognize and position improvement opportunities as a way to properly support the mandate of the role in technical support
Network Technician
11/2012 - 02/2018
San Francisco, CA
  • Working expertise with performing on-site and predicative WLAN surveys
  • Working expertise of LAN technologies (VLANs, POE, IP-subnetting, etc)
  • Working knowledge of network cabling infrastructure and specifications
  • Serve as the company’s first point of contact for the customer on administrative and technical matters for assigned projects
  • Valid driver’s license and safe driving record
  • Escalates appropriately to manager when a problem or issue reaches a critical state as well escalates to manager when additional support is needed in order to resolve an issue
  • Participates in the Core Infrastructure meetings and is up to date on all communications from Core Infrastructure team to understand technology direction and adherence to technology standards
  • General operations experience in the networking industry
Junior Network Technician
04/2008 - 07/2012
Los Angeles, CA
  • Provision and configure VOIP station sets
  • Implement direction from Network Engineering and Information Assurance to inspect, patch, and manage firewalls routers and switches to ensure compliance with DoD and F-35 Program security standards and policy
  • Review and verify configurations, ports, and settings
  • Identify non-standard values and ensure they are reset, closed, or returned to provide configurations unless a justified business need remains and is approved by appropriate authority
  • Prepare and maintain all relevant configuration documentation, to include: network OV’s cable plants, rack elevations services
  • Assists in the creation and updating of system and network documentation
  • Climb telephone poles and use ladders to provide service
  • As a hands-on network engineer implementing, designing and supporting an enterprise network is required
  • Strong working expertise of WLAN technologies (Controllers, WAPs, Cisco Prime and 802.11 fundamentals)

Education


Washington Adventist University
2003 - 2008
Engineer's Degree in Computer Science

Professional Skills


  • Good interpersonal skills as well as excellent oral and written skills, excellent teamwork and communication skills are essential
  • Excellent oral and written communications skills are required as well as strong organizational skills with attention to detail
  • Able to use communications skills (including active listening) and interpersonal skills to communicate clearly, effectively and persuasively
  • Strong interpersonal relations skills, and writing skills for both customer interaction and technical documentation and collaboration
  • Language Skills – Excellent skills in written, spoken and presentational to a high level
  • Strong electrical troubleshooting and diagnostic skills. Experience with power and heating/cooling infrastructures desired
  • Excellent verbal and written communication skills with experience in developing, preparing, and briefing presentations to high-level military officers

How to write Network Technician Resume

Network Technician role is responsible for interpersonal, customer, technical, troubleshooting, analytical, basic, training, communications, government, software.
To write great resume for network technician job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Network Technician Resume

The section contact information is important in your network technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Network Technician Resume

The section work experience is an essential part of your network technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Network Technician resume experience can include:

  • Expertise in analyzing/debugging complicated system-level issues and track it to closure with excellent problem solving skills
  • Good ability to analyze and solve problems using analytical and creative problem solving skills.
  • Proven experience of building and developing effective relationships with internal and external stakeholders eg. Customers, EA, Councils etc
  • Good problem solving and time management skills.Search Jobs US
  • Proven analytical and problem solving skills; ability to research/resolve network connectivity issues
  • Excellent diagnostic skills to troubleshoot network issues quickly by identifying the sources of problems (hardware vs. software vs. network)

Education on a Network Technician Resume

Make sure to make education a priority on your network technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Technician Resume

When listing skills on your network technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical network technician skills:

  • Demonstrate strong investigative, problem solving, analysis, and troubleshooting skills
  • Able to demonstrate strong writing skills
  • Demonstrate strong decision making skills to accomplish tasks when given general direction
  • Proven related experience based on above functions, skills, knowledge and abilities outlined for the role
  • Able to demonstrate excellent communication skills to present results of work assignments to supervision and team members
  • Strong organizational skills with the ability to multi-task and balance multiple goals and priorities

List of Typical Experience For a Network Technician Resume

1

Experience For Senior Network Technician Resume

  • Excellent troubleshooting skills, resolving computer hardware and software related problems
  • Effective problem/troubleshooting skills
  • Experience with network hardware, cabling, and network management software including experience in network troubleshooting
  • Experience in the network communications field with demonstrated proficiency in troubleshooting network LAN and WAN infrastructures
  • Product knowledge and technical skills to install network components and operating systems
  • Operate torches and other heating apparatus; handle solder, tinning, insulating and taping conductors, including buses (de-energized)
  • Excellent fiber cabling knowledge, including installation standards, troubleshooting and testing
2

Experience For Associate Network Technician Resume

  • Specialized experience operating, maintaining, troubleshooting, and testing of Aegis Computer Networks
  • Three years of professional experience mounting, connecting and supporting network switches and wireless access points
  • Experience in telecommunications, electrical engineering, or other related fields pulling/running cable
  • Demonstrate of advance networking fundamentals including: OSI model, TCP/IP, and Sub netting
  • Basic knowledge and experience of Routing and Switching configuration and troubleshooting
3

Experience For Network Technician Incidental Resume

  • Experience developing applications using high-level programming languages (such as C or Java)
  • Experience writing, maintaining, and debugging scripts in Ruby, Python, or Powershell
  • Experience with implementing, testing, and maintaining backup solutions for complex, mission-critical environments
  • Experience installing and supporting client devices’ operating systems and standard applications
  • System engineering experience that includes bringing together varying hardware/software from different sources into a homogenous environment
4

Experience For Field Network Technician Resume

  • Directly related experience in installing, maintaining and supporting, firewalls, routers and switches
  • Experience designing, implementing, and supporting Layer 2 and Layer 3 networks
  • At least six (6) months experience within the last five years maintaining/repairing and testing copper in an underground, aerial, or buried environment
  • Experience in troubleshooting Cisco router and switch hardware platforms, TCP/IP and industry standard routing protocols
  • Experience troubleshooting Data and Voice circuits and understanding Telco infrastructures
  • Organize and manage large volume of work as well as dealing with changing priorities
  • Strong TCP/IP networking knowledge and common networking terms
5

Experience For System / Network Technician Resume

  • Broad understanding of infrastructure technologies, with experience in cabling infrastructure best practices and methodologies
  • Experience in the running and maintaining of the network, not necessarily in the implementation part
  • Good understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
  • Experience with fiber optic and copper cabling/wiring installation techniques and practices
  • IOS/iPad experience loading applications, configuring, and corporate mobile device management with applicable tools
6

Experience For Junior Network Technician Resume

  • Experience creating and managing knowledgebase articles and documentation
  • Experience in troubleshooting and supporting Cisco hardware
  • Cisco Advance Routing and troubleshooting experience
  • Aid in the planning and execution of risk remediation activities including the identification of practical, cost effective solutions
  • Experience with computer programming and scripting languages
  • Experience working in and supporting a corporate network environment
  • Experience with interpreting network and system operational requirements in a training or operational environment
7

Experience For Shipboard Network Technician Resume

  • Experience as a Network Support Technician which includes troubleshooting and resolving problems
  • Coordinate multiple activities and competing priorities while ensuring that all commitments are met
  • Strong working knowledge of the following technologies
  • Experience removing and replacing Racks (Cisco based)
  • Experience with issues such as Printer connectivity, re-imaging of devices, troubleshooting hardware and software
  • Experience sticking and staying on schedule for various appointments throughout the region
8

Experience For Senior IT Network Technician Resume

  • Cisco Routing and Switching experience required
  • Experience with routing and switching
  • Experience in maintaining & troubleshooting structured cable systems
  • Experience in project multitasking and working under pressure with time deadlines
  • Experience with broadband and/or narrowed circuit maintenance, testing and restoration, provisioning databases
  • Experience configuring and troubleshooting 802.1x
  • Experience monitoring network traffic and making appropriate recommendations
9

Experience For Telecom Network Technician Resume

  • Experience with IP addressing and sub-netting
  • Experience securing/hardening computer systems
  • 3) Experience with ticketing system and troubleshooting Cisco equipment
  • Experience programming switches and routers and troubleshooting issues related to it
  • Experience within the last 5 years managing and configuring VMWare vCenter
  • Experience implementing IP networking solutions
  • Have operator experience on each of the following systems: access control, video processing, and intrusion
  • Experience in project multitasking, and working under pressure with time deadlines
  • Software scripting and packaging experience is beneficial
10

Experience For TS / SCI Network Technician Resume

  • Hands on experience with Cisco Routing & Switching products
  • Skill in performing most tasks associated with area of assignment
  • Fiber or copper cabling experience
  • Hand-on experience and knowledge of network hardware, troubleshooting and configurations
  • Previous experience working in an International IT team highly desirable
  • Have good network troubleshooting capabilities
  • Act as a preceptor to provide new hires, interns or contractors with orientation, training and practical experience as a Network Technician

List of Typical Skills For a Network Technician Resume

1

Skills For Senior Network Technician Resume

  • Strong interpersonal skills and professional verbal communication skills
  •  Demonstrated investigative, problem solving, analysis and troubleshooting skills
  • Technical writing and documentation skills required, experience with Visio, label makers and IT inventory/asset management systems desired
  • Learn quickly, strong problem solving skills
  • Proven problem-solving skills in a multiple-vendor environment
2

Skills For Associate Network Technician Resume

  • Perform basic research and analysis of data or information, acquiring skills through on-the-job experience
  • Strong organizational, documentation, and coordination skills along with multi-tasking capabilities to get things done in a fast paced environment
  • Excellent customer service skills and ability to follow instructions provided by technical lead and supervisor
  • Strong desire and eagerness to learn new skills and technologies
  • Excellent communication skills, both written and verbal. Ability to communicate well within all levels of the organization
  • Strong organizational, administrative, and time management skills
  • Excellent communication and “team” skills
  • Highly self-motivated; ability to effectively prioritize and execute tasks in a high-pressure environment
3

Skills For Network Technician Incidental Resume

  • Strong communication skills – both written & oral
  • Excellent skills in data manipulation and analysis and use of appropriate analytical tools
  • Outstanding diagnostic, problem-solving and analytical skills
  • Understanding of Customer Service Skills
  • Networking experience (CCNA or equivalent experience required)
  • In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
  • Demonstrate a working knowledge and experience of the following: spanning tree, routing protocols (OSPF, EIGRP, and BGP)
  • Experience of working on water network contracts with an excellent understanding of work methods. Valve operations and sampling awareness
  • Knowledge of advance Network troubleshooting skills including ARP, ping, trace route
4

Skills For Field Network Technician Resume

  • Systems thinking and problem solving skills, able to troubleshoot and trace problems end to end
  • Hands on experience in field environments critical, with proven success in completing all job tasking within schedule constraints
  • Experience in technical leadership of IT projects involving network security or 4 years experience supporting a large enterprise network infrastructure
  • Solid and strong understanding of TCP and IP routing protocols (EIGRP, OSPF, BGP) and redistribution
  • Basic computer/networking problem-solving skills
5

Skills For System / Network Technician Resume

  • Customer facing communication skills (written, verbal, presentation)
  • The ability to forge strong and effective working relationships with colleagues and contract partners
  • 2+years of IT experience, 2+ years networking experience
  • Demonstrated experience with the U.S. Navy shipboard Automated Digital Network System (ADNS) and interfacing systems is desired
  • Networking experience | Experience with Dell Switches, IOS commands, and Cisco Switches
  • Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults
  • Relevant Work Experience: 4-5 years of working experience in a Broadband Activations Environment
6

Skills For Junior Network Technician Resume

  • Knowledge of PC skills, Office Suite of Tools, (including Visio)
  • Understand the networking skills
  • Demonstrated knowledge and experience with PC hardware, peripherals and operating systems
  • Demonstrated knowledge and experience with network and server hardware, components and operating systems
  • Willingness to learn and develop new skills in a dynamic and fast evolving environment
  • Working in an IT phone support type role (IE: help desk, NOC, Service Desk, etc.) with great customer service skills
  • Organized focus that is good with working around task prioritization
  • Experience of working in a highly effective support role within a complex network environment
  • Apply knowledge and skills through handling problems beyond own area of expertise
7

Skills For Shipboard Network Technician Resume

  • Basic to intermediate understanding of enterprise networks as demonstrated by work experience
  • Maintain expertise with networking equipment. Maintain technical skills concurrent with applicable technology as required for successful job performance
  •  Proven ability to work in a fast-paced environment with shifting priorities
  • Prior experience supporting a multi-site IT Infrastructure environment with network security best practices
  • Have the product knowledge and technical skills to install network components and operating systems
  • Good basic project coordination experience
  • Explain technical issues clearly and effectively
  • Articulate challenges effectively to Atos and customer representatives
  • Extensive IT technical support skills
8

Skills For Senior IT Network Technician Resume

  • The ability to effectively communicate and negotiate in order to achieve a desirable outcome
  • A proven ability to build strong relationships with internal teams and external suppliers
  • Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
  • Experience that demonstrates dependability, productivity, and accuracy
  • Demonstrated skill in resolving system and network problems using test and diagnostic equipment
  • Demonstrated knowledge and skill of cable plant standards to include Category 5E/6 twisted pair and Fiber Optic
9

Skills For Telecom Network Technician Resume

  • Communicate effectively and clearly to instruct users on proper usage of information technology
  • Speak and write effectively and clearly
  • Technical skills to understand incidents typical of a networked,
  • Performs special assignments, serves on project teams, and stays up to date with latest technical skills
  • Experience with Cisco switches and routers experience required
  • HSD/GED with 11 years of related experience or BA/BS with 5 years of related experience required
  • Strong time and priority management
  • Basic configuration skills in a network closet
  • Basic Computer Skills Required? Yes to include KEYBOARDING!
10

Skills For TS / SCI Network Technician Resume

  • Possesses interpersonal skills and the ability to work in a diverse environment, think logically and resolve conflicts across departmental boundaries
  • Knowledge in PC skills and computer assisted programs to include Word, Excel, Power Point, etc
  • Basic Computer Skills Required? Yes
  • Languages: Superb English written and verbal communications skills (Cantonese / Mandarin language is desirable)
  • Prioritizing your workload and providing service in a timely manner
  • Delivering excellent customer services
  • Understanding and experience of layer 2/3 network protocols
  • Prioritizing connectivity needs and projects
  • Experience with installing, configuring, diagnosing, repairing, and upgrading corporate hardware/equipment

List of Typical Responsibilities For a Network Technician Resume

1

Responsibilities For Senior Network Technician Resume

  • Experience using Sysprep and building/deploying custom images in a Windows environment using Microsoft Deployment or other imaging software (Acronis, Windows Deployment, SCCM etc.)
  • Strong typing and database entry skills
  •  Strong interpersonal and communication (verbal and written) skills
  • Strong interpersonal skills to interface with customers, vendors and team members Required 5 Years
  • Demonstrated investigative, problem solving, analytical and troubleshooting skill
  • Experience in the network communications field with demonstrated proficiency in troubleshooting network LAN and WAN infrastructures
  • Analytical and problem-solving skills to assess network performance and recommend changes
  • Communicate effectively with all customers, troubleshoot issues, and provide timely and complete problem resolution
  • PC skills to perform network enable equipment software upgrades
2

Responsibilities For Associate Network Technician Resume

  • Experience with Wireless LAN design, configuration, and troubleshooting experience
  • Hands on experience configuring, deploying, monitoring and troubleshooting OSPF, BGP, spanning tree and related LAN / WAN network protocols
  • Experience installing, terminating, testing and labeling cables. Required 5 Years
  • Experience building/deploying custom images in a Windows environment using Microsoft Deployment, WDS, SCCM, or other imaging software
  • Experience installing or supporting networking equipment (modems, routers, switches, wireless access points, POE switches, etc.) Required 5 Years
  • Experience of Active Directory work, including adding and deleting users
3

Responsibilities For Network Technician Incidental Resume

  • Extensive Network Firewall, Routing and Switching Setup and installation experience
  • Experience in data communications which includes installing and maintaining routers, switches, CSU/DSUs, servers, personal computers and carrier T1/T3 services
  • Experiencewith KG-175, CISCO routing and switching equipment, CISCO VoIP, CISCO VTC,networked printers, Windows OS, and PC hardware needed
  • Experience in troubleshooting Cisco router and switch hardware platforms, TCP/IP and industry standard routing protocols
  • Experience troubleshooting Data and Voice circuits and understanding Telco infrastructures
  • Good understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls at the enterprise level
4

Responsibilities For Field Network Technician Resume

  • Experience installing and configuring VoIP gateways
  • Experience with KG-175, CISCO routing and switching equipment, CISCO VoIP, CISCO VTC, networked printers, Windows OS, and PC hardware needed
  • Previous experience working in a similar resort or convention setting
  • Experience installing and servicing video, phone and cable
  • Five years of experience working with IP networks and supporting systems
5

Responsibilities For System / Network Technician Resume

  • Experience cable planting, repairing, management and termination
  • Experience in trouble shooting problems and system monitoring
  • Network Routing/Switching/LAN experience (CCNA level)
  • AEGIS experience and training to include AEGIS Weapons System (AWS) and one or more of the following
  • Solid understanding of cabling standards (ANSI/TIA/EIA 568B, BICSI, NEC, IEEE, NFPA)
  • Strong understanding of proper attachment hardware, mounting procedures and raceway construction
6

Responsibilities For Junior Network Technician Resume

  • Experience configuring and deploying switches, routers, firewalls, and wireless devices
  • Experience supporting Microsoft Solutions (Windows, Office, AD, SMS)
  • Experience with Apple and Microsoft desktop and server operating systems
  • Prioritize tasks, meet deadlines, and manage multiple projects while maintaining a high level of accuracy
  • Hands on PC or Macintosh experience in installation, repair and troubleshooting
7

Responsibilities For Shipboard Network Technician Resume

  • A good technical understanding of network hardware platforms
  • IT experience, with 5+ years in network engineering or operations positions
  • Hand on PC or Macintosh experience in installation, repair and troubleshooting
  • Hands-on networking experience
  • Experience working with wireless access points, computers, printers, copiers, routers/switches
  • Cisco ASA remote access troubleshooting experience
8

Responsibilities For Senior IT Network Technician Resume

  • Cisco ASA reverse proxy troubleshooting experience
  • Cisco AnyConnect VPN client experience and policy troubleshooting
  • Checkpoint Firewall configuration and policy troubleshooting experience
  • Bluecoat Forward/Reverse Proxy troubleshooting experience
  • Citrix Netscaler application gateway and reverse proxy configuration and troubleshooting experience
  • F5 load balancer configuration and troubleshooting experience
9

Responsibilities For Telecom Network Technician Resume

  • Experience with doing Packet Captures/ Data Packet Analysis
  • IDS/IPS troubleshooting experience
  • Event logging analysis experience
  • Demonstrated understanding of telecommunications voice and data networks and network technologies
  • Experience with simple cable installation, including wall boxes and plates Required 5 Years
  • AS in Computer Science; or Certification in a relevant field (CCENT, Network+, CCNA) and up to 1-2 years of Networking Deployment experience
  • Experience interfacing with technicians and management on major incident bridges
  • Experience with firewalls, Internet VPN''s remote implementation, troubleshooting, and problem resolution
10

Responsibilities For TS / SCI Network Technician Resume

  • Experience working with Cisco wireless systems
  • Experience working with Cisco ISE
  • Cisco Router and Switch experience required, including Cisco iOS
  • Possession of a valid State driver’s license and an acceptable driving record
  • Experience with network configuration, support, maintenance, and monitoring
  • Experience with disk drive imaging software

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