Network Support Resume Sample
Spencer Howell
5086 Lubowitz Route,
Phoenix,
AZ
+1 (555) 430 8133
Work Experience
Network Support Manager
07/2017
-
PRESENT
Philadelphia, PA
- Provide technical assistance to the employees and contractors in the HALS offices as per the North America (NA) Help Desk Manager’s instructions
- Demonstrate understanding of after hours protocols and willingness to participate in after hours on-call rotation
- Strong organizational, and team building skills
- Operational oversight of provider network support services- contract administrative management systems, contract templates and language guidelines
- Ensure consistency and compliance with all legislative and regulatory requirements. This includes migration to single contract management system
- Works closely with provider contracting management, negotiators, corporate and legal teams to ensure contracts meet all federal, state and regulatory requirements
- Educates contract negotiators in market specific contract language guidelines, exception policies and ensures all appropriate approvals are obtained throughout contracting process
- Provide quality control by monitoring work results of direct reports
- Provide technical assistance to the employees and contractors in the HALS offices as per the AVP, Service Delivery
Network Support Tech
11/2011
-
05/2017
Los Angeles, CA
- Mobile Phone set up (Blackberry, iPhone, Android, etc.), break/fix and troubleshooting
- Resolve incidents utilizing remote tools, phone calls, and face-to-face
- Responsible for managing a team of external and internal network support engineers who are primarily responsible for
- Monitor all identified systems and services utilizing approved tools
- Administer, issue, and maintain user accounts, distribution/security groups, and passwords
- Provide BlackBerry mobile support (e.g .Password reset, activation, and troubleshooting etc.)
- Provide VTC and VOIP endpoint support
Junior Network Support
12/2008
-
10/2011
Los Angeles, CA
- Provide technical guidance and support for Analysts and contractors at other locations within Latin America
- Travel to other sites within Latin America to assist with providing support and training of IS personnel and contractors
- Partner with AVP, Service Delivery and the various global Managers, Service Delivery to monitor response times, evaluate user satisfaction levels, and make recommendations for improvement for the global Service Delivery team
- Provide VIP support for executives
- Assist with hardware inventory and procurement processes to ensure appropriate deployment of approved hardware and inventory tracking in all Latin America offices
- Partner with Desktop/Network Analysts to verify all tickets have been accepted by IT personnel where applicable
- Ensure proper escalations and processes are followed during a service disruption
- Office Phone set up, break/fix, and troubleshooting
Education
University of the People
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Excellent oral, written skills and strong presentation skills in support of customer interaction at the Director and VP level
- Strong organizational skills and ability to use good judgment in performing conflicting demands and managing priorities
- Excellent verbal and interpersonal skills for interfacing with Resellers. Fluent in English
- In-depth experience and understanding of documentation standards and good presentation skills
- Demonstrated mastery in account management, follow-through, and problem-solving skills
- Working experience with DHCP, DNS, and wireless authentication. Working experience with wireless configuration and testing
- Strong PC Troubleshooting experience and working knowledge of servers, networks, and cloud services
How to write Network Support Resume
Network Support role is responsible for interpersonal, security, database, customer, training, retail, finance, integration, procurement, auditing.
To write great resume for network support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Support Resume
The section contact information is important in your network support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Support Resume
The section work experience is an essential part of your network support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Support resume experience can include:
- Effectively communicate with third parties such as partners and customers regarding escalated cases, both orally and in writing
- Strong initiative with ability to seek out relevant information prior to making timely decisions using all resources available
- Communicate effectively with management and business at all levels
- Customer service and vendor management skills
- Coordinate efficiently and effectively at all levels of the organization, at all classifications levels to implement and provide network services
- Develop and maintain a runbook to effectively manage and troubleshoot a global network infrastructure
Education on a Network Support Resume
Make sure to make education a priority on your network support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Support Resume
When listing skills on your network support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network support skills:
- Good networking skills (CCNA/CCNP)
- Technical Skills Programming and configuring Cisco network switches (3850), wireless LAN controllers, Access Points
- Knowledge of integration with Wide Area Network (WAN) equipment desired to communicate effectively with WAN team. Working with Cisco Prime monitoring
- Demonstrated experience as providing configuration and maintenance of equipment in support of voice over IP and video teleconferencing
- Very high analytical skills and an understanding of complex data networking
- Demonstrated progressive experience in an occupation related to technical support and/or computer networking
List of Typical Experience For a Network Support Resume
1
Experience For Network Support Manager Resume
- Demonstrated successful experience as an elementary principal or equivalent
- Experience in supporting Local Area Networks including Wireless
- CompTia Security+ CE, CCNA-Security, or GSEC in good standing (IAT-II or higher)
- Ten years' help desk experience, with a portion of this time supporting telephony (phone systems) and networks
- Previous technical support experience operating in a Tier 2 or above capacity
2
Experience For Network Support Tech Resume
- General troubleshooting of Windows 7 and Windows 10. Any prior migration exposure is great!
- Direct experience in supporting mid-scale Telephony systems preferably Avaya/Nortel
- Experience working for a Telecommunications Service provider in similar field
- Experience working in support environment
- A knowledgeable individual who has the experience of common support center metrics
- Jr Technical/Customer Support experience
- Be able to speak to the health of your individual offices and have demonstrated results shown via a technology health scorecard
- Strong teamwork style and behavior
3
Experience For Senior Analyst, Desktop / Network Support Resume
- Management experience in customer service role
- Three years of industry networking experience is requested
- Experience maintaining VOIP phone system
- Copier service or industry related experience
- Demonstrated passion for service and customer support
- Monitoring, managing and resolving support incidents in conjunction with the central Managed Services Helpdesk
- Understanding of Active Directory, DHCP, DNS, Clustering, Load Balancing, backup
- Understanding of OSI model, Layers 1-3
4
Experience For IS Network Support Tech Resume
- Supporting system availability for QBE’s global systems
- Scripting and automation with ability to create minor maintenance scripts
- Studying for or has gained Cisco CCNA or above
- Monitor programming to ensure that high level teaching and learning is occurring as planned
- Act as main contact for all initiative and planning with BMW AG concerning IFC local solutions and IFC Worldwide reporting and initiatives
- In-depth knowledge of firewall technologies including Juniper, Fortinet, Checkpoint and Cisco with in-depth understanding of data centre switching technologies
5
Experience For Network Support Consultant Resume
- The current opening is for a Network Support Consultant in Akamai’s Hong Kong office focusing on our network in the Asia Pacific and Japan geography
- Promote best practice and share knowledge and ideas by hosting and delivering regular off-site events for Dealer Accountants
- Serve as Network Support Group point person for the EMEA territory, maintaining a comprehensive understanding of Internet infrastructure across the region
- Involvement in pre-sales activities; giving technical input to proposals, delivering presentations
- Knowledge of data networking including TC/IP, UDP, RTP, BGP, OSPF, Active Directory, protocol Analyzers, Firewalls, Load Balancers
- Passion for learning and teaching network technology and best practices
- Superior knowledge of teaching and learning, academic accountability systems and services
6
Experience For Network Support Leader Resume
- Working in a medium/large multi-site production networking environment; required
- Capable of working in multiple project teams and using own initiative with minimal supervision
- Provide data transfers between classified and unclassified networks according to prescribed policy and procedures
- Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE
- Video Teleconferencing, VTC (01 year)
- Configure peering at public IX’s as well as BGP sessions for on-net deployments
- Provide feedback and support to the Technical Support Center on specific resolution actions (programming changes, system "pokes," etc.)
- Act as primary liaison among Operations, Services, and Engineering for the escalation of any unresolved issues that require Engineer support for resolution
7
Experience For Mgr, Data Network Support Resume
- Configure peering at public IX’s as well as private deployments
- Provide accurate and timely notes of all procedures performed while attempting to reconnect the down circuit, documentation of issues
- Expert knowledge of key networking protocols: TCP, UDP, ICMP, SNMP, OSPF, BGP
- Network Monitoring tools such as PRTG and Wireshark
- Keen interest in interconnecting technologies
8
Experience For Network Support Administrator Resume
- Manage the schedules of your workforce for optimal staffing
- Organizes and distributes router configuration kits. Network cabling
- Identify weaknesses in Networking and Security
- Promote continuous improvement in instructional leadership and professional development programs to support teaching at the highest levels
- Assist Network principals with obtaining services from Central Office or outside sources through a menu of customized services and resources for schools
- Tests hardware to ensure it is in working condition
- Participates in all contingency planning and disaster recovery
- Serves as the primary technical contact for technical staff in resolving problems and/or unusual situations encountered with LAN/Desktop hardware and software
9
Experience For Senior Data Center Network Support Manager Resume
- Configures and maintain equipment in support of voice over IP, and video conferencing
- Clean and Swipe a variety of networking devices (Cisco, Junipers, Adtran, Cradlepoint)
- Create, measure, analyze, and present reports to management representing current network operations, and identify where opportunities for improvement exist
- Act as the main contact for all issues / projects concerning the financial information held within the Dealer Cockpit
- Contribute expertise to the management of existing and new IT products and services
- HP PC’s (Desktops/Notebooks), HP printers, Cisco router/switch, Cisco TelePresence video conferencing, Firewall/PIX, WLAN (Cisco)
- An understanding of client and server infrastructure
- Involvement in the creation and completion of departmental and individual goals aimed at improving Vyatta’s technical support organization
10
Experience For Desktop / Network Support Administrator Resume
- Document all events and interactions related to resolving customer’s technical issues
- Very high level expertise in Network troubleshooting
- Intermediate knowledge of Intel Server system administration and operating systems
- Expert knowledge of TCP/IP, EIGRP, BGP, HSRP, VLANs, SVI’s, NAT, VPN and other significant networking technologies and protocols
- Expert knowledge in troubleshooting
- Familiarity with contracting documents
- Passion toward coaching individual team members toward both short and long-term career goals
List of Typical Skills For a Network Support Resume
1
Skills For Network Support Manager Resume
- Extensive experience in network architecture design and implementation with campus design and implementation experience highly desirable
- Effectively communicate and influence at all levels of management
- Contracting compliance or records management experience
- Assist with the creation of project plans, including defining scope, estimating effort, setting priority and following through with the implementation
- Experience researching and keeping "abreast" of technical/ business solutions and security requirements within the Banking industry
- Knowledge of /Experience with Cisco routers, EIGRP (Enterprise Interior Gateway Routing Protocol) routing protocol, IOS
2
Skills For Network Support Tech Resume
- Experience working with people and using Service Now system
- Capable of prioritizing and managing own workload; ability to think and work independently
- We highly seek someone with a proven track record in managing and developing employees
- Experience handling advanced enterprise customer situations relating to support and system availability
- Experience in managing and growing a technical team
- Experience with physical handling of IT equipment such as network switches and routers, UPS, structured cabling, IDF and MDF infrastructure
- Need 5 years of experience with monitoring tool (Nagios, Solarwinds, castlerock, etc)
- Some knowledge and experience of Windows based server systems (server 2008 to 2016) being able to perform basic administrative tasks
3
Skills For Senior Analyst, Desktop / Network Support Resume
- Experience working with Cisco routers, preferably 2911s
- Experience with Active Directory in regards to adding users, permissions, security groups and mail enable security groups
- Experience with troubleshooting IP protocols
- Solid understanding of NAT/PAT
- Experience working for a Telecommunications Service provider in similar field
- Experience in a similar network support or engineering role
4
Skills For IS Network Support Tech Resume
- Proven analytic and problem-solving abilities
- Experience in supporting mission critical 24x7 operations
- Experience of ITIL including proactive Problem management and root cause analysis
- Experience in network consulting
- Installs cables and wiring and ensures systems are ready to operate
- Experience managing teams, projects and budgets
5
Skills For Network Support Consultant Resume
- Create and maintain reporting tools that demonstrate team strengths and weaknesses
- Background in network support and a strong understanding of incident, change problem management
- Experience in Network design, auditing and implementation
- Experience with firewall management, Cisco network gear, load balancers and monitoring toolsets
- In-depth experience with Virtual and cloud based firewall technologies including vSRX, ASAv, Azure NSG’s and AWS EC2 Security Groups
- Juggle multiple support issues and projects and the same time based on priority
- Experience in utilizing standard network management tools such as Solarwinds and Nagios
- Network engineering experience in a large enterprise environment is desired
6
Skills For Network Support Leader Resume
- Experience working in a data center or tech support environment
- Strong successful history Microsoft and Apple desktop technology support and troubleshooting
- Excellent understanding of web based technologies
- Experience working with affiliate networks
- Experience with Network/Telecom support(Cisco Routers/switches/Firewall)
- Support and Management experience
- Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc
7
Skills For Mgr, Data Network Support Resume
- Telecommunication Industry Technical experience
- Experience of IT Service Desk/Help Desk support
- Accountancy and / or financial experience, preferably within a motor manufacturer or in the retail motor industry
- Someone who has led and developed teams to key performance indicators as well as a strong focus on customer satisfaction
8
Skills For Network Support Administrator Resume
- Client-side networking experience
- Hands-on technical experience (02 years)
- Demonstrated ability to multi-task and work in a high-pressure environment
- PC and Desktop support experience
- SCCM, Citrix, and VoIP phone support experience
- Network integration, design and/or operational experience
- Server administration experience
- Combined relevant education & server administration experience
9
Skills For Senior Data Center Network Support Manager Resume
- Experience of wireless network design and deployment in an enterprise environment
- Imilar or related work experience
- Experience in the health care industry with background in provider relations, facility contracts and reimbursement; or any related field
- Racking and stacking of servers, server deployments, server decommissioning and server hardware checks
- Understanding of Networking including some VoIP (Technologies and protocols)
- Working knowledge of networking and VLANS
- Working history and knowledge of networking and VLANS
10
Skills For Desktop / Network Support Administrator Resume
- Contributing to the creation and collection of completed provider applications, contracts and on-boarding documents
- Working knowledge of a computers operating system
- Assisting other teams in the rollout of any new technologies and projects that connect to the network
- Working knowledge of a computers physical components
- Routing BGP, OSPF, EIGRP etc
- Understanding of VDCs and VRFs
- Working towards or has gained Cisco CCNA or above
List of Typical Responsibilities For a Network Support Resume
1
Responsibilities For Network Support Manager Resume
- The ability to work effectively and deliver results in challenging and complex environments
- The ability to work effectively and lead peers and also interface with all levels of clients and senior management
- Experience in networks, LAN, WAN, Voice, Data and wireless technology in a complex corporate environment
- Proven ability to deliver support services in a highly corporate environment
- Leverage interdepartmental relationships to rally the proper resources to deliver solid and sustainable solutions
- Advanced knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using software support tools
2
Responsibilities For Network Support Tech Resume
- Take full responsibility for the monthly IFC reporting, ensuring that all dealers have accurately reported their trading performance
- Meet (in person and/or remote leveraging technology solutions) and start developing relationships with your DAM, SL, and the TCs in your assigned offices
- Other line management responsibilities including performance management and development for all of the local team
- Network fault and performance monitoring
- Provide continuous coverage to the User Support Center (USC) during scheduled shift and remain on shift until relief coverage is available
- Knowledge of Microsoft networking concepts
- VoIP networks and networking equipment
- Knowledge of software and consumer electronics industry
- Use proper change control procedures to document and open change requests for production-impacting changes. Ensure work is completed and CR’s are closed properly
3
Responsibilities For Senior Analyst, Desktop / Network Support Resume
- Monitor network systems and circuits as part of proactive approach to maintaining high level of service
- The Enterprise Network Support Technician’s scope of responsibility includes technical installation and support for data, voice, video, or other specialized networks at the enterprise level
- Work experience, preferably in the Information Technology discipline
- Receive and analyze any information submitted escalated by Technical Support for the identification, validation, resolution of customer reported issues
- Based on feedback provided by Engineering, communicate issue resolution information back to Operations/TSC or document additional information required for issue root cause determination
- A good attitude with willingness and flexibility
- Knowledge of/Experience with Cisco Switches, IOS-XE, 802.1x configurations
- Knowledge of/Experience with Cisco Wireless LAN Controllers and Access Points
- Knowledge of/Experience with DNS & DHCP - Any IPAM System
4
Responsibilities For IS Network Support Tech Resume
- Sit at a workstation and computer keyboard for long periods of time and use the telephone extensively
- Rapidly and accurately analyze problems with circuits to determine cause of the link down
- Escalate tickets to Tier 2, tech dispatch, carriers, or other vendors to resolve down links in the most rapid manner possible
- Manage the Vendor for MPLS services in airports, bases and other locations across Europe
- Monitor of network performance and bandwidth
- Responsible for the day-to-day support of the Network Infrastructure across Head Office, DR, Web Data Centres and airports
- Work and communicate with 3rd party vendors
5
Responsibilities For Network Support Consultant Resume
- Communicate effectivity with management and business at all levels
- Mobile and fixed voice services
- Detail oriented,keen on documentation and change control
- Assist in creating and hiring the team, as needed to support the Team Leader to ensure that there is a full complement of resources to support the work required
- Input into the teams strategy to support the team leader
- Ensure that the local team follows and adheres to all standards, policies and procedures
6
Responsibilities For Network Support Leader Resume
- Involvement in the development of new IT solutions and the maintenance of support documentation
- Providing technical support, consultancy and administration across a range of technologies, principally Microsoft Windows, networking, storage and cloud / virtualization services
- Hardware and Software installation where necessary
- Review inactivated provider files
- Facilitate your team’s ability to work on customer cases from initial creation to resolution
7
Responsibilities For Mgr, Data Network Support Resume
- Act as a point of escalation and guide troubleshooting efforts in wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners
- Leverage your relationships with other Meraki Teams to diagnose and resolve cases, procedural shortcomings, and address mutual concerns
- Identify patterns and obstacles that affect productivity, raise awareness of such issues, and implement solutions to the problems
- Conduct weekly team and one on one meetings, periodically conduct performance reviews, and manage compensation changes with all team members
- Encourage and collect ideas from team members in regards to organization improvement
- Maintain cleanliness and organization of Data Center
- Monitors and reports on Data Center infrastructure equipment issues
- Maintains Data Center documentation to ensure completeness and accuracy
8
Responsibilities For Network Support Administrator Resume
- Maintain orders and shipments for Data Communications team
- Participates in additional support functions related to data center operations as needed
- Provide exceptional Service to our Franchisees
- Analyze Large Entity Franchisees’ Systems and identify opportunities for improvement
- Provide direct remote assistance
- Able to work and make decisions with little help outside section
9
Responsibilities For Senior Data Center Network Support Manager Resume
- Self-motivated to increase Company Stores and Franchisee (or representative) Bottom Line
- Flexible to work nights and weekends
- Facilitate feedback loops to alert central office staff when there is a breakdown in the coordination of academic and operational support
- Develops and recommends LAN/Desktop policies and standards
- Provides technical support for the technicians to successfully resolve problems
- Maintains accurate and current documentation of LAN/Desktop installation settings, specifications and floor plans
- Consistently renders exceptional customer service internally and externally
10
Responsibilities For Desktop / Network Support Administrator Resume
- Travels to other offices within the region to provide support services on an as-needed basis
- Evaluates vendor hardware and software products to provide recommendations to management that are consistent with organizational short and long-term goals
- Responds to issues, troubleshoots and isolates problems with data equipment and data circuits
- Installs and de-installs network equipment
- Purchases and installs LAN/Desktop software and hardware
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