Network Performance Resume Sample

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Madisyn Purdy
52980 Cynthia Loop,  New York, NY
+1 (555) 172 6070

Work Experience

Network Performance Manager
04/2017 - PRESENT
Boston, MA
  • Three years’ process improvement experience required
  • Build a self service model to meet customer needs. Leverage automation to accurately and efficiently measure SLA’s and headroom
  • Proficiency in Python, PERL, Shell Scripting and macro’s
  • Define Network routines, schedules and reporting based on goals and priorities defined in line with WLA’s with vendors
  • Responsible for developing KPI’s and escalation of deviations in KPI’s as per contract
  • Review compliance with Audi Dealer Operating Standards
  • Coordinate the submission of all required Audi documentation for buy/sell dealer transactions
Network Performance Analyst
04/2012 - 12/2016
Detroit, MI
  • Serve as the primary point of contact for administrative network development matters such as dealer relocations, name changes, or key personnel changes
  • Collaborate with QA engineers, lead developers and solution architects and take initiative to advance the quality, performance and scalability of our applications by influencing the architecture and design of our products with ‘operability’ in mind
  • Experience in performance management of telecom systems
  • Driving Commercial Results -Ensures effective delivery of outcomes to support the objectives of NOKIA. Plans and executes work in an effective manner in order to meet financial targets. Understands and keeps up to date with competitor activity. Seeks opportunities to further NOKIA’s profitability
  • Complete frequent market performance assessments for the region and key markets and or servicing areas within the region. Utilize the various reporting tools in order to understand process performance and performance trends such as severity as affected by seasonality
  • Proactively manage provider performance in support of key metrics including severity, out-of-network, customer satisfaction scores, % of first call acceptance, % of out-of-network spend and other key metrics supporting business initiatives
  • In partnership with the regional Agency organization identify areas of opportunity and foster timely, cost effective solutions that minimize or completely diminish servicing gaps that impact customer experience
  • Maintain proactive and effective relationships with any assigned OEM or Partners. Provide face-of-Network communication. Work with the RM and Sales teams to identify actual and potential servicing opportunities and participate, if not lead, projects that offer resolution
Network Performance Management Engineer
07/2007 - 02/2012
Phoenix, AZ
  • Ensure providers appropriately adapt and utilize various processes and technologies such as web payment services, RoadSmart, etc
  • Provide necessary and ongoing communication and coaching for Providers supporting key metrics including first call acceptance, dispatch cancel rates, ETA extensions, damage claims and complaints
  • Based upon business needs conduct regular interface with Procurement, Network Support and Payment processing ensuring ongoing process compliance
  • Ensure process compliance related to Provider performance including acceptable performance, for the region overall and as appropriate by provider within the region for first call acceptance, dispatch cancels, ETA extensions, damages and complaints
  • Deliver performance appropriate communication to various servicing Providers ensuring the Provider clearly understands performance expectations
  • Complete regular in region networking activities to ensure ongoing familiarity with the nuances of market servicing challenges especially those related to new/changing technologies or partner unique servicing challenges
  • In partnership with the Network Performance Specialist, the RM or Sales team, other operational functions, or key business clients partner to identify process improvement opportunities that enhance customer experience or mitigate expense base through improved severity or process improvement
  • Maintain a working knowledge base of contract structure across all partners including severity targets, branding and servicing requirements, and customer experience/satisfaction requirements
  • Maintain ongoing knowledge base of OEM/Dealer interface servicing requirements


University of Phoenix - Atlanta Campus
2002 - 2007
Bachelor's Degree in Business

Professional Skills

  • Strong analytical skills and experience debugging and troubleshooting issues
  • Strong understanding of operating systems, applications, networks, and moderate to high level software and hardware troubleshooting skills
  • Excellent interpersonal and communication skills, including the ability to document solutions and present ideas to cross-functional teams
  • Strong written and verbal communications and collaboration skills
  • Outstanding Analytical skills required
  • Diagnostic skills that drive analysis, correlation, identification & problem solving of Network Element trends, issues & interactions required
  • Experience in Network monitoring including WAN Capacity, WAN default, LAN capacity, LAN default, firewall and end-to-end performance monitoring

How to write Network Performance Resume

Network Performance role is responsible for troubleshooting, software, analytical, excel, retail, finance, training, database, security, telecommunications.
To write great resume for network performance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Network Performance Resume

The section contact information is important in your network performance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Network Performance Resume

The section work experience is an essential part of your network performance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network performance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network performance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Network Performance resume experience can include:

  • Participate in project teams to ensure operational monitoring requirements are met prior to launching new applications into production
  • Experience working with MS Office Suite including Visio
  • Proven examples of displaying the Evolve values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable
  • Significant experience with Network Monitoring and Instrumentation
  • Demonstrated ability to work virtually, and communicate complex ideas using collaboration tools
  • Experience with SW development and work with networking products

Education on a Network Performance Resume

Make sure to make education a priority on your network performance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network performance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Performance Resume

When listing skills on your network performance resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical network performance skills:

  • Outstanding verbal and written communication skills including vendor / customer / client communication skills
  • Strong in-person presentation skills and able to communicate at all levels within an organization
  • Proficient in all Microsoft Office programmes, with advanced Microsoft Excel skills
  • Establish and effectively manage relationships in various business models within an industry
  • Hands on experience with Network monitoring tools including Solarwinds, Nagios, Riverbed and Cisco Prime
  • Interact with Client Analytics to maximize effectiveness of analysis, programming, and reporting

List of Typical Experience For a Network Performance Resume


Experience For Network Performance Analyst Resume

  • Demonstrates strong skill set in extracting data from multiple sources, analyze and communicate results in an insightful and effective manner
  • Vendor management experience preferably in the auto or transportation logistics industries
  • 2 – 4 years of related work experience
  • Supporting the Retail Network with all queries regarding the Composite Programme, responding in a professional and timely manner
  • Working closely with the Composite Supplier to ensure that the Composite Programme is being delivered in line with requirements

Experience For Network Performance Engineer Resume

  • Chairing weekly calls with suppliers, ensuring that actions are minuted and followed-up
  • Performing packet capture's and analyzing the packets to help support the Network Security Team
  • Proficient in Data Analytics including monitoring, Data Science, Statistics, data modeling/normalization, and reporting
  • Provide monitoring and troubleshooting with core Layer 2, Layer 3 and Layer 7 networking protocols both physical and virtual
  • Support and troubleshooting of Enterprise DNS as well as supporting non-enterprise applications on the network
  • Use networking methods and tools for resolution of incidents or problems

Experience For Network Performance Manager Resume

  • Remediate networking and reliability problems
  • Recommend engineering changes for field locations and major network entities to improve network performance and maintain service level standards
  • Analyze monitoring results to ensure that the performance of the network and applications is optimal
  • Assist with trouble shooting efforts to identify and resolve performance issues across applications, datacenter and networks
  • In-depth knowledge of various technologies including Cisco, Juniper, Force10, NSN, and Accedian
  • Work with the client's Internal teams and Network suppliers/providers to define monitoring requirements and best practices
  • Comfort with a rotating 24/7 On-Call rotation
  • Utilizing tools such as Riverbed SteelCentral, Smarts, Sniffers, NetCool, NASH, Concord, SevOne, and Splunk for improved network support

Experience For Lead Network Performance Engineer Resume

  • Represent ARS business model and its partners in a variety of forums (MOCs, industry shows, OEM dealer forums, etc.)
  • Process oriented and able to participate or lead process improvement projects
  • Strong PC skills including the ability to effectively maneuver through Excel skills including use of pivotal tables and completing basic data inquiries through a structured data warehouse
  • Measure network utilization and performance, data analysis and determination of network capacity levels
  • Perform studies at field locations after installation of equipment to determine the efficiency of the system and take appropriate remedial action

Experience For Network Performance & Operations Manager Resume

  • Measure, evaluate, implement and review network performance improvement projects
  • Keep abreast of the latest advances to network performance evaluation technology and uses this information to improve network systems design, implementation and operation
  • Managing the monthly composite close process, ensuring accurate and timely input from the Retailer network. Liaising with Retailers where necessary to ensure data input and maintaining timeframes
  • Carrying out ad-hoc analysis as and when required to aid understanding of Retailer operational and profitability related issues and to support identification of solutions to those specific areas
  • Maintaining and enhancing suite of network profitability reports and continuously reviewing for improvement to incorporate all business requirements
  • Actively monitor, track, analyze, and report availability and reliability performance data and statistics on circuits and/or network elements that fails to meet defined service levels

Experience For Audi Network Performance Specialist Resume

  • Performs fault isolation and degradation diagnostic/assessment functions to include route cause determination and suggestion of corrective action(s) on trending basis
  • Defining and developing reports, interactive dashboards, and business intelligence specifications
  • Develop processing techniques to integrate large data sets and develop corresponding reports
  • Creates usable data reports for analysis using system reporting tools
  • Analyzes complex network issues using data from internal and external sources to provide insight to management that guides decision making process
  • Recommends and prices alternate plan network design options as necessary for existing and prospective groups
  • Proof of concept test, configure and implement Network monitoring tools as required

Experience For Specialist, Network Performance, Huawei Resume

  • Work with Internal teams and Network suppliers/providers to define monitoring requirements and best practices
  • Develops preventative measures, alarms, and dashboard capabilities based on historical data trends and identified root causes and signatures
  • Coordinate with other contractor and government entities to ensure optimum dissemination of information and network efficiency
  • Performs analysis of reimbursement structures/data, based on information from internal and external sources. Including unique fee schedules through various payment methodologies
  • Performs thorough evaluation of rate proposals and utilization trends with ability to make clear and thoughtful recommendations
  • Take initiative to develop useful reports and analysis based on department and customer needs
  • Participate and support management in the analysis and evaluation of network initiatives, projects, and issues
  • Prepare executive level presentations for Senior Management
  • Develop expert-level knowledge of APM toolsets to proactively identify and report application performance problems and failures

Experience For Network Performance Management Engineer Resume

  • Present network performance and capacity analysis with improvement recommendations as required
  • Proactively perform fault isolation and repair on Ethernet and IP platforms for any network performance events that occur
  • Knowledge of current network technologies including but not limited to Routing, Switching, Load Balancing, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), Knowledge of Network Ports
  • Monitor provider productivity and outcomes, as defined by Key Performance Indicators (KPI’s)
  • Be responsible for fostering and managing relationships with participating providers/clinical staff/office staff, develops and implements localized strategies for network performance in the areas of quality, utilization, and cost efficiency
  • Analyze provider quality, utilization and cost efficiency data to identify trends and opportunities for improvement; work with stakeholders to implement change management strategies
  • Experience with Netflow

Experience For Provider Network Performance Consultant Resume

  • United Way experience
  • Work with Medical Directors to coordinate, facilitate, and report committee meetings and related activities
  • Escalate of provider issues within the organization when risks have been identified that affect compliance, safety, performance, or key performance related timelines and milestones
  • Foster collaboration between local network stakeholders (i.e. physicians, ancillary partners, and health system leadership) and ACM
  • Interact with Clinical Management to identify referral opportunities and increased interactivity with network providers

Experience For Developer, Network Performance Resume

  • Red Hat Linux server support
  • Work cross functionally across multiple teams and applications
  • Support both internal and external customers
  • Packet Capture concepts and tools, such as WireShark, Riverbed, or equivalent
  • Exceptional aptitude for detail and accuracy
  • Highly analytical, numerical with ability to highlight and interpret and present key trends
  • Engage and communicate clearly and concisely at all levels

List of Typical Skills For a Network Performance Resume


Skills For Network Performance Analyst Resume

  • Flexibility to deal with changing priorities in a positive manner
  • IT work experience with at least 3 of those years focused within the network support services focusing on Performance of the network
  • Previous work experience with using (Netscout) network products
  • Demonstrated understanding of business goals, objectives, quality, utilization, and financial performance analytics
  • Supporting and Troubleshooting through level 7 networking
  • Understanding of provider and health plan relationships, including reimbursement methodologies
  • Advanced Excel, Access including creating databases and manipulating data
  • Configure systems and determining optimal BIOS/NVM and configuration setting for running Network devices in current DPG systems

Skills For Network Performance Engineer Resume

  • Conceptualize holistic application and networking problems relating to complex infrastructure and datacenter designs
  • Financially astute, ideally with a background in financial accounting/reporting
  • Stable network and application performance monitoring operations for internally managed services
  • Consistent support and contribution to global IT design and engineering efforts
  • Develop network performance analysis applications using VB.NET
  • Knowledge of one specific infrastructure technology and basic programming languages or database management systems (Java, PERL, Python)
  • Intermediate understanding of LOB technology drivers and their impact on architecture design
  • Diagnose complex issues with incomplete information, connecting disparate information, and professional collaboration

Skills For Network Performance Manager Resume

  • Core layer 2 and layer 3 networking
  • Adept in ongoing negotiations
  • Trend network data and develop event correlation procedures to identify recurring issues
  • Perform examination of trouble tickets to identify positive and negative trends occurring in the network and develop courses of actions
  • Correlate large diverse data sets including tickets, alarms, probes, and other performance data to identify trends and relations
  • Riverbed SteelCentral or Netscout certification

Skills For Lead Network Performance Engineer Resume

  • Cisco CCNP certification or comparable from other vendors (i.e. Juniper)
  • Evaluate and recommend COTS applications and methodologies that can be acquired to provide interoperable, portable, and scalable information technology solutions
  • Develop trusted, one-on-one relationships with Network leaders to identify effective practices and recommend tools, resources and supports that match their needs
  • Build relationships with United Way Worldwide subject matter experts and other internal partners to develop/enhance tools and supports that facilitate the US Network’s adoption of key practices within the business model
  • Ensure effective virtual, on- and off-site engagements with local United Ways by thorough meeting preparation, execution and follow-up

Skills For Network Performance & Operations Manager Resume

  • Work with the Learning, Knowledge Management and Strategic Communications teams to maintain, ensure the effectiveness of, and effectively promote the business model toolkit and its tools, resources and stories from local United Ways for the Network
  • Strong knowledge of CDMA/EVDO/LTE /IP Network elements, Customer Applications (i.e. SMS, MMS, etc.)
  • Unix, Oracle and Maplnfo experience desired
  • Versed in Analytics Software: R, SAS, Tableau, Python, Java
  • Oversee end to end networks performance and maintain the acceptable level of network quality of service as per business objectives, set of predefined network Key Performance Indicators and customer feedback and agreed SLAs Manage network performance and end-to-end service quality for the whole networks
  • Experience with one of more: alarm surveillance, fault management, performance management
  • Performance measurement and design experience

Skills For Audi Network Performance Specialist Resume

  • Experience with Riverbed (OPNET) tools
  • Experience with other Network Management tools and applications (ex: Splunk, CA Performance Suite, CA Spectrum, MRTG/RRD, etc.)
  • Low level debug and/or development experience
  • Previous work experience with using Netscout network products
  • Experience with Splunk, CA Performance Management, CA eHealth
  • Services Business Knowledge and Understanding

Skills For Specialist, Network Performance, Huawei Resume

  • The reason for your interest in the Position within the Asset Management Division
  • Delivery of network and application performance solutions to committed dates and timelines
  • Contribution to assigned projects
  • Meet with various teams to gather and coordinate the requirements to build performance KPIs (Key Performance Indicators)
  • Develop and administer MySQL database environment
  • Able to travel extensively within UK and Region Western and Central Europe
  • Related professional experience including supporting WANs, complex routed/switched LAN environments using Cisco Enterprise Class routers and switches

Skills For Network Performance Management Engineer Resume

  • Expertise in one or more of the following: Performance or capacity planning, reporting, analysis, root cause assessment and forensics
  • Perl & Shell Scripting
  • Extensive knowledge of TCP/IP and Simple Network Management Protocol
  • Knowledge of information systems operations as it relates to computer and telecommunications acquisition, installation, security, operations, and maintenance
  • Knowledge of performance process analysis and procedures for local and wide area networks (LANs/WANs/WLANs)
  • Knowledge of network management systems and protocols
  • Knowledge of current network technologies including but not limited to Routing, Switching, Load Balancing, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Protocol v4 and v6, Quality of Service (QoS), Voice over IP (VoIP)
  • Utilize performance monitoring hardware and software, e.g. packet capture data to troubleshoot and interpret telecommunication network performance and determine causes of network and application problems
  • In depth technical understanding of network services and architecture

Skills For Provider Network Performance Consultant Resume

  • Monitor, support, and maintain high-quality network and telecommunication services for very large enterprise networks
  • Communicate, orally and in writing, sufficient to develop and present management briefings; provide written and/or verbal guidance on technical issues; and prepare/present recommendations and reports
  • Advanced knowledge of IT networks, to include network appliances (e.g., routers, load balancers, domain name servers, firewalls)
  • Currently possesses an active DoD Secret Security Clearance with eligibility for a Single Scope Background Investigation (SSBI)
  • Currently possess DoD 8750 certification at IAT level II, Security+ CE or CCNA Security
  • Familiarity with IP (CISCO, JUNIPER, etc)
  • Infrastructure technology experience in wide area networks (WAN), local area networks (LAN), Wireless Networking (WLAN) and SaaS solution integration, private and public cloud based hosting, security, and network perimeter functions
  • Experience working in an IS environment with multiple suppliers/vendors

Skills For Developer, Network Performance Resume

  • One (1) years of medical statistics/data analysis experience required
  • Proficient knowledge in the following key areas: Hardware Architecture (performance testing, monitoring, operations), Hardware Benchmarking (program management, network management), Design (compliance, security), Network Engineering (planning, provision)
  • Build strong relationships at multiple levels of a large organization
  • Knowledge of more than one specific infrastructure technology
  • Thinks creatively to deliver solutions through continuous improvement
  • Proficient knowledge in the following key areas: Network Engineering (protocols, routers, switches, and gateway technologies), Application logical architecture, Infrastructure hardware

List of Typical Responsibilities For a Network Performance Resume


Responsibilities For Network Performance Analyst Resume

  • Build professional network with other analysts across the business
  • Knowledge of current network technologies including but not limited to Routing, Switching, Load Balancing, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Protocol v4 and v6, Quality of Service
  • Enterprise DNS protocols

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