Network Engineer Voice & Network Resume Sample

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Holly Will
70361 Eddie Mews,  Detroit, MI
+1 (555) 630 1333

Work Experience

Network Engineer, Voice Focus
04/2016 - PRESENT
Chicago, IL
  • Maintenance and administration of all production IP communications equipment
  • Handle networking project implementation
  • Experience with Cisco Unified Communication Suite & a strong understanding of LAN, WAN & telecommunication operations is mandatory
  • Knowledge of planning, implementing & supporting Cisco Unified Communications & Collaboration Suite (Call Manager, Unity Connection, Presence, CWMS etc.)
  • Thorough knowledge of Cisco VOIP applications & technologies
  • Strong knowledge of Cisco networking systems with the ability to configure & troubleshoot voice related hardware
  • CCNP or CCVP certification would be beneficial
  • Experience with Cisco 3900, 4500, 3800, 2900
  • Participates in networking projects or other campus groups’ projects
Network & Voice Engineer
08/2011 - 12/2015
Detroit, MI
  • Good Knowledge of Tech Room, Smart hand support, adhoc support on weekend if required, data center management, vendor co- ordination
  • Working on Cisco based network system (LAN/WAN/VoIP) daily operation independently as well as working with regional support team and vendors, which includes?
  • Network system maintenance and troubleshooting
  • Support and assist regional network team on incident handling
  • Network documentation submission and system update
  • Network system capacity report
  • Network asset maintenance and inventory update
  • Regional project coordination and support
  • Project deployment on network system implementation.. Coordinate project logistics including vendor management, documentation, handover etc., within approved budget, schedule
Business Voice Core Network Engineer Intern
08/2006 - 03/2011
San Francisco, CA
  • Experience with enterprise class network management/monitoring systems is desired (Solarwinds, Airwave, Spectrum, NetScout, etc.)
  • Understanding of data center facilities management, equipment racking and cabinets, network cabling (structured, patching, metallic,
  • Experience with network security practices and devices (Cisco, Palo Alto, Checkpoint), data center and low-latency network infrastructure (Cisco, Arista, Juniper), packet sniffer operation and packet dissection (Sniffer, Ethereal, tcpdump, libpcap)
  • Provides support to international customers within their own team or work closely with other teams to solve problems and enhance future products with limited supervision
  • Solves trouble-tickets of different complexity raised by customers through phone, email or remote access
  • Good foundation in networking (CCNA Voice/ Collaboration level or above)
  • Passion and ability to learn and work in a multinational environment
  • Monitoring and support of Viacom’s global Network, Voice & Video, IP and related security services issues in and out of hours, resolve complex system and network issues and outages


American Sentinel University
2001 - 2006
Engineer's Degree in Computer Science

Professional Skills

  • Communicate complicated IT information within the IT department and out to the rest of the business, adjusting to each person’s level of knowledge
  • Demonstrated self-management skills for time and task management
  • Demonstrated project management experience with mid-level projects
  • Experience with Cisco, Juniper, Palo Alto Networks (including IOS, JUNOS, PANOS) or similar routing/switching technologies
  • Experience with Ticketing processes and ticketing systems (Remedy perferred)
  • Experience or interest in learning VoIP technologies
  • Enterprise network, voice or security engineering experience

How to write Network Engineer Voice & Network Resume

Network Engineer Voice & Network role is responsible for design, training, telecommunications, security, wireless, architecture, telephony, reporting, digital, telecom.
To write great resume for network engineer voice & network job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Network Engineer Voice & Network Resume

The section contact information is important in your network engineer voice & network resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Network Engineer Voice & Network Resume

The section work experience is an essential part of your network engineer voice & network resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network engineer voice & network responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network engineer voice & network position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Network Engineer Voice & Network resume experience can include:

  • Provide technical services and support for Voice devices in partnership with Voice vendors, WAN/LAN connectivity, routers, switches, firewalls, access points and other network data and voice devices
  • Well organized technical planning and problem solving skills
  • Demonstrated experience with automation solutions, using tools such as Powershell, Ansible, Munki, Chocolatey
  • WAN technologies: (e.g. Routers, MPLS networks, route maps and route filtering, traffic prioritization, QOS policies, multicast, WAN Accelerators, and SD-WAN)
  • Experience in managing Cisco, Polycom or related communication technologies
  • Demonstrated ability to apply IT in solving business problems in an innovative way

Education on a Network Engineer Voice & Network Resume

Make sure to make education a priority on your network engineer voice & network resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network engineer voice & network experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Network Engineer Voice & Network Resume

When listing skills on your network engineer voice & network resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical network engineer voice & network skills:

  • Experience in Network Engineering
  • Cisco Certifications (Route/Switch or Collaboration) or equivalent training, knowledge and experience
  • Experience with voice carrier systems - ATT, Verizon, CenturyLink, 8x8, Ring Central, etc
  • ) Voice gateways - Experience troubleshooting SIP to Call Manager and PRI to the Telco provider
  • Cluster consolidation and Migration
  • Strong understanding of the requirements for a global deployment of Skype as the primary communications platform for voice, video and group audio conferencing

List of Typical Experience For a Network Engineer Voice & Network Resume


Experience For Network Engineer, Voice Focus Resume

  • Document and maintain accurate documentation of Networking architecture, solutions, and standard operating procedures
  • Technical proficiency in a wide variety of networking technologies, including hands-on management of Cisco and Meraki hardware; remote access solution support; remote monitoring and management of system alerts and notifications
  • Implement and support Unified Communication Suites, including Microsoft Lync, Cisco Unified Communications Manager, Audiocodes, etc
  • Applicable technical training and certifications (e.g. CCNA R&S, CCENT, CompTIA+)
  • UCC Real-Time Reporting/Producer

Experience For Network / Voice Engineer Resume

  • M3 IVR Scripting
  • Design, Develop, Implement, Support and Troubleshoot Digital/Analog voice gateways, SBCs, collaboration endpoints and phones
  • Function as a SME (subject matter expert) within the network team on voip-related networking topics while also evaluating current and emerging technologies to determine advantages and disadvantages of potential solutions
  • Maintain and Support network security infrastructure globally including Firewalls and VPN/remote access, etc
  • Implement and maintain network strategy projects and standards encompassing a wide range of transport topologies (WAN, MAN, LAN, WLAN), advanced services (high availability, load-balancing, QoS, IP, MPLS, VoIP/IP Telephony) and protocols (TCP/IP, DNS, DHCP, IPSEC, BGP, OSPF & EIGRP)
  • Leverage a best practices approach towards projects, implementations, and issues resolution
  • Develop and implement network infrastructure optimization, security, technology roadmaps, and provide solutions to improve or remediate network reliability and/or performance issues

Experience For Network & Voice Engineer Resume

  • Actively participate, provide and update project plans, documentation and diagrams across all accountable or assigned projects
  • Provide escalation support for network and/or network-related security issues as needed
  • Contribute to developing a comprehensive network, voice and security monitoring solution and proactive notification of issues related to network uptime, reliability and performance
  • Perform network readiness and telephony assessments
  • Support the execution of infrastructure projects and work with business and IT members
  • Voice infrastructure/hardware, collaboration applications (e.g. Cisco Voice Gateways, Cisco Unified Communications Manager v. 9.x or later, Unity Connection, and UCCX Scripting, Cloud PBX, IM, presence, single inbox, meeting applications, video)
  • Be on-call, rotation, 1-week out of every month

Experience For Network Voice Engineer Resume

  • Travel up to 20% (domestic and international as needed)
  • Fortinet SD-WAN and complete suite of Fortinet products
  • Network Security technologies: ISE, NAT, IPSEC, SSL, Cisco ScanSafe Cloud Web Security, Radius and 802.1x Authentication
  • Openness for innovative technologies and ability to evaluate these technologies
  • Maintains operational stability of, provides technical support for and assists in the design of the University’s enterprise data network (communication infrastructure)
  • Relevant information technology experience

Experience For Global Network Operations Voice Engineer Resume

  • ) Cisco Call Manager (Client is currently on version 10.5) - Experience performing moves, adds, changes, and deletes. (Example: creating a change to the route plans)
  • Provide troubleshooting expertise with video equipment
  • Manage and drive problem investigations to resolution
  • In a support environment
  • Protocols and Concepts Knowledge - SIP, H.323, MGCP, ISDN (Voice PRI/BRI), TDM, DTMF, SCCP, Quality of Service (QoS) and voice quality issues, T.38, TCP/IP, and fundamental routing and switching knowledge

Experience For Voice / Video Network Engineer Resume

  • Troubleshoot complex and ambiguous issues
  • The CCNA-Security certification
  • Unity Call handlers
  • CCNA or above

List of Typical Skills For a Network Engineer Voice & Network Resume


Skills For Network Engineer, Voice Focus Resume

  • Hands-on experience working with Microsoft Lync/Skype for Business, Call Manager and voice gateways (Cisco Call Manager, Skype for Business and Audiocodes)
  • Strong business sense and profound VOIP and Skype for business knowledge
  • Bears personal responsibility and demonstrate quality awareness
  • 10-15 total years of experience in IT
  • Experience with VoIP, SIP Trunks, ISDN, PSTN voice technologies

Skills For Network / Voice Engineer Resume

  • Experience with IP-PBX systems
  • Voice/Video equipment experience
  • Routing (Route, Hunt, Local Routing, Logical Partition, SIP URI)
  • Working knowledge of Cherwell Ticketing
  • Having completed a counter-intelligence scope polygraph (CSP) within the last five (5) years
  • Working knowledge of SCADA, and Process Control Networks
  • Manages and maintains Multimedia Streaming Systems and Video Teleconferencing (VTC) ranging from simple desktop to more complex integrated AV systems

Skills For Network & Voice Engineer Resume

  • Perform monitoring, resolution and reporting of all JM network and voice infrastructure issues
  • Unity routing rules. CUCM and CUC patch, Firmware and version upgrade
  • Has knowledge of standard networking design, operation and use concepts, practices, and procedures
  • Engineering responsibility for Internet, WAN, VoIP, Telephony and Cisco technical infrastructure and operations in an enterprise environment
  • Manage escalated customer engagements providing coordination and customer support for issues beyond the scope of Tier 1

Skills For Network Voice Engineer Resume

  • Review and provide guidance on tickets deviating from process
  • Coordinate work efforts with engineers to ensure continual work efforts on outstanding tickets
  • Analyze process flow and determine best steps for ensuring the resolution on Tier 1 tickets
  • Coordinate all downtime and production impacting activities with the various stakeholders and respective IT teams
  • Perform initial triage of all incoming requests

Skills For Global Network Operations Voice Engineer Resume

  • LAN/Wireless/Datacenter technologies: (e.g. TCP/IP, HSRP, STP, Access Lists, Network Switching, Wi-Fi and Wireless Controller solutions)
  • Infrastructure monitoring tools: (e.g. Solarwinds, Splunk, Riverbed, WireShark)
  • Network Fiber/Copper Structured Cabling specifications and installation best practices
  • Server load balance (Device pool, CUCM Group)
  • Trunk (ICT, SIP, H323), Gatekeeper
  • Audio Endpoint (79xx, 88xx, 99xx series) registration and troubleshoot

Skills For Voice / Video Network Engineer Resume

  • Exchange 2016 UM, LDAP, DNS and SNMP integration
  • DHCP, DNS, TFTP, AD and LDAP Configuration and Integration
  • VM Port, pilot and profile
  • CUCM, CUC and IMP service management
  • Cisco ILS, Directory, SIP URI and service profile
  • CUCM and CUC integration (SIP and SCCP)
  • User mail box and notification settings

Skills For Psegli Network Voice Engineer Resume

  • Familiar with fundamental networking concepts (e.g. TCP/IP, DNS, DHCP, routing, switching, LAN/WAN/Wireless/Voice network services and protocols), common networking equipment (e.g. switches, routers, firewalls, wireless equipment) and troubleshooting tools (e.g. packet analyzers, wire connectivity testers)
  • O The environment consists of Cisco Voice (VoIP), Cisco Contact Center, Unified Communications, Audio Conferencing, Voice Mail, Video Conferencing, Digital Media Management, and selected interconnects to Unified Communications infrastructure
  • ) UCCE (Client is currently on version 10.5) - Experience troubleshooting CVP (Cisco Unified Customer Voice Portal), ICM scripts, and building agent skill groups within UCCE
  • According to the Datwyler Competence Model
  • Unified IP and ALM version 7.0 or Newer
  • Familiar with Avaya and Cisco IP Phone Platforms such as Avaya Communications Manager and/or Cisco Call Manager
  • Agent Initiated Contact 7.3
  • CCNA / CCNP Voice qualified or Similar

Skills For Corporate Infrastructure Network Voice Services Engineer Resume

  • Experience evaluating and working with technical details of complex networks and heterogeneous operating systems, hardware, protocols, and standards in a global setting
  • Proactive, cooperative and contribution oriented
  • Behaves loyally and complies with rules, regulations and legal requirements
  • Provides specifications and detailed schematics for network architecture and extensive troubleshooting and testing of videoconferencing audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
  • Conducts cost/benefit analysis and provides specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements
  • Responsible for Enterprise Video Network installation, documentation, and enforcing system standards and maximizing Video Network performance by monitoring performance reports, and reading network problems and outages
  • Addresses and troubleshoots customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks

Skills For Network Engineer Voice Resume

  • Regional project implementation experience
  • Work independently in a highly dynamic environment, both individually and as a team
  • Holder of vendor certification are preferable (CCNP, CCIE, JNCIA, JNCIS etc)
  • An active Top Secret clearance with access to sensitive compartmented information (TS/SCI)
  • The ability to complete a counter-intelligence scope polygraph (CSP) post hire

Skills For Voice / Network Platform Engineer Resume

  • The Cisco Certified Network Associate (CCNA) qualification
  • The Cisco Certified Network Associate (CCNA) Collaboration certification; and
  • Progressive engineering experience with technical infrastructure and operations including LAN, WAN and Systems Administration in an enterprise environment
  • Experience with wireless point-to-point bridges
  • Cisco Security and other Certifications highly desired
  • Openness to “cloud” and “hosted” solutions
  • Willingness to take ownership of the Cisco, Telephony / VoIP, iWAN solutions of the NSC

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