Mgr, Technology Resume Sample

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Work Experience


Senior Mgr-technology
05/2016 - PRESENT
New York, NY
  • Partner in the development and governance of Business Requirements Best Practices ensuring close alignment between IT and the EPE team
  • Develops and implements appropriate staffing strategies
  • Has fiscal responsibility and accountability for budget development and accurate forecasts
  • Provides business relationship management
  • Establishes appropriate quality controls and procedures
  • Develops a strong team through training and effective organizational development practices
  • Implements policies, practices, and procedures of the EPE organizations
Mgr, Technology
08/2012 - 02/2016
Phoenix, AZ
  • Has responsibility for effective communication to direct reports and management
  • Develops strong working relationships with other internal organizations
  • Provides requirements oversight and leadership across domains and applications
  • Provides input to and implements staffing models to support shifts in business demand
  • Demonstrates understanding of culture shaping concepts
  • Provides input to annual Plan and Forecast for staffing and non-project expenses
  • Provides input to project estimates and resource plan for assigned area
  • Manages all incoming queue and project requests
  • Ensures accurate status reporting on all work efforts; attends project status meetings with business partner and other Technology managers
Section Mgr Technology Systems
05/2009 - 03/2012
Houston, TX
  • Manages multiple cost centers and/or plan of record projects; delivers and supports software system solutions that support the operations
  • Manages at least a single domain (or the equivalent capital and/or level of responsibility and complexity)
  • Evaluates all directives, change orders, and projects as to their impact on tactical plans, budgets, and contract compliance
  • Oversees and implements new subsystems, procedures and techniques; manages implementation/integration projects to ensure deliverables
  • Establishes and maintains collaborative relationships with key business partners
  • Contribute to the Enterprise Integration Initiative with respect to integration of the eCommerce sites with the L’Oreal enterprise backend systems including SAP, Informatica, SalesForce.com
  • Ensure that proposed solutions are aligned with the L’Oreal IT standard and strategy

Education


Silicon Valley University
2003 - 2008
Engineer's Degree in Computer Science

Professional Skills


  • Demonstrated strong analytical and problem-solving skills to achieve business results
  • Strong technical understanding and prior hands on development experience is required
  • Strong skills in eliciting cooperation from senior management and other departments
  • Internetworking skills (routing, switching, 802.11, 802.1x, WAN Optimization, NMS, SNMP, AAA)
  • Planning, organizational, analytical and PC skills required
  • Experience delivering against a technology financial plan, and demonstrated ability to meet forecasts
  • Skills, including facilitation, consultation, negotiation and persuasion

How to write Mgr, Technology Resume

Mgr, Technology role is responsible for technology, organization, analytical, architecture, mainframe, credit, training, integration, database, recruiting.
To write great resume for mgr, technology job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Mgr, Technology Resume

The section contact information is important in your mgr, technology resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Mgr, Technology Resume

The section work experience is an essential part of your mgr, technology resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mgr, technology responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mgr, technology position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Mgr, Technology resume experience can include:

  • Communication: Ability to communicate effectively to executive leadership in both business and technology roles. Develop and implement both internal technology cast and business communication strategies and plans
  • To work with the appropriate partners in Planning, Release Management and Governance to ensure that projects are implemented according to our business partners’ needs
  • Demonstrated strategic leadership skills and excellent people management skills, exceptional interpersonal, communication, organizational and analytical skills
  • Excellent list soft skills such as interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization
  • Strong Project Management skills and proven experience with providing executive level status on portfolio execution, vendor management and financial analysis
  • Strong tactical planning, organizational, analytical and interpersonal skills required

Education on a Mgr, Technology Resume

Make sure to make education a priority on your mgr, technology resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mgr, technology experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Mgr, Technology Resume

When listing skills on your mgr, technology resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical mgr, technology skills:

  • Strong problem solving skills: acts decisively, promptly and confidently. Not afraid to contradict others and proactively offering solutions
  • Experience in effectively managing budgets and resources
  • Proven experience influencing business and technology leadership through effective negotiation
  • Good communication skills and ability to explain complex topics to a non-technical audience
  • People Skills – leading and working with a high performing team while collaborating with other IT departments and business
  • Prior experience creating scopes of work (SOW), reviewing MOPs, managing contractors

List of Typical Experience For a Mgr, Technology Resume

1

Experience For Mgr-technology Resume

  • Proven experience in software integration patterns – web services, eventing, MSA, EAI, ESB, SOA
  • Effectively set individual and team goals, coach engineers to in achieving goals as well as career growth
  • Proven experience and domain knowledge in the lodging and entertainment space
  • Effectively manages project timeline and financials including budget, cost, invoices, and change orders
  • Effectively manages vendor agreements and ensures that vendor deliverables and performance meet agreed criteria
2

Experience For Senior Mgr-technology Resume

  • Proven experience implementing large scale packaged applications
  • Experience with software design, development, engineering, planning and delivery for enterprise-scale solutions
  • Solid understanding of open source data management components and services including Hadoop, Nifi, Spark, Flume, Kafka and Hive
  • Experience developing/managing development of cloud based solutions / container based microservices architecture based solutions
  • Demonstrated ability to ‘come up to speed quickly’, to maintain a high level of confidentiality and to influence without having formal authority
  • Significant experience in mentoring project managers and project teams
  • Experience leading agile teams, preferably in Scaled Agile or Scrum
  • Full Stack Application development experience utilizing multiple languages and technologies
3

Experience For Section Mgr Technology Systems Resume

  • Experience with any other prototyping methods and tools
  • Seven to ten years of program/project management experience, managing diverse teams and large, complex system integration projects
  • Solid understanding of architecture, applications development and multi-vendor environments
  • Five Years of leadership experience in a technical environment
  • Relevant experience in technology disciplines
  • Communicating – both verbally and in writing - knowing when to present yourself at a technical level versus a higher level business
  • Understanding of Payment Platforms and supporting technologies
4

Experience For Mgr Technology Resume

  • Brainstorming with business executives, and translating their thoughts to creative technical solutions
  • Exploring new technologies, and can produce functioning prototypes quickly
  • Resolving issues with delivery roadblocks efficiently to minimize impact to project budget and timelines
  • Understanding of WDP&R’s technical infrastructure and server environments
  • Understanding architecture and design patterns and practices
  • Deep understanding of full lifecycle delivery practices using agile concepts – design, development, CI/CD, testing and deployment
  • Lead the creation and maintenance of a Performance Engineering and Testing Platform which lets developer’s self-service performance analysis and testing of their individual apps
5

Experience For Mgr, Technology Asset Mgmt Resume

  • Delivery of critical time sensitive initiatives including MSE’s, mandatory semi-annual Credit Card Brand updates or accounting regulations
  • Oversee initiatives related to organization’s culture, including recognition & events, town halls, technology events e.g. hackathons, and community relations development
  • Partner with business leaders, Executive leadership and Technology Planning Team on planning for new initiatives
  • Promote and ensure the team’s adherence to secure coding, unit testing, test automation, and continuous delivery best practices
  • Responsible for ensuring teams are collaborating in a cross-functional team environment
  • Managing or leading development teams
  • Create a team structure with a depth and breadth of business & technology domain knowledge, allowing for flexibility as demand grows
  • Ensure team is tightly integrated with key technology and functional partners (Digital, Solution Engineering, Finance, HR, Communication, LOB’s)
  • Oversee management of tower budget, financial forecasts, and planning around AOP, ACP, and FYP
6

Experience For Senior Mgr Technology Resume

  • Participate in detailed technical architecture and design for engineering and operational support
  • Lead a team of solution architects to collaborate with platform architects, systems engineers, and lead analysts on designing solutions and estimates
  • Establish best practices to streamline the estimation and solutioning process
  • Drive solution engineering architects to deliver estimates based on solution architecture approach
  • Conduct proofs of concept for emerging technologies where required
  • Oversee the performance of the Asset Identification and Tracking process. This includes
  • Manages and supports Anthem Billing Application which is a critical back office function for the company
  • Expertise in requirement delivery / assessing quality requirements
  • Delivery / assessing quality requirements
7

Experience For Mgr, Technology Analytics Resume

  • Network in navigation of IT with testing, production support and development teams
  • IT with testing, production support and development teams
  • Innovation mindset, driving cultural change with the creative use of data and technology
  • In depth knowledge of standard and emerging IoT standards, communication protocols, and design patterns
  • Expertise in dynamic web site development technologies using Java, Node, relational and non-relational databases
  • Hyper Converged networking with NSX/NSX-T
8

Experience For Senior Mgr-technology Solutions Resume

  • Portfolio demonstrating the evolution of ideas from prototypes through completion
  • Closely partner with the Global CTO/CIO’s personal assistant
  • Proven ability to deliver tangible impact while handling competing priorities in a ‘fast paced’ environment, and efficient time management for self and the Global CTO/CIO
  • Responsible for forecasting, budgeting, cast develooment, technical analysis, evaluating architectural fit and compliance, delivery milestones, and overall product quality
  • Solid understanding of architecture, connectivity technologies, web hosting, advanced network protocols, client-server technologies, applications development and multi-vendor environments
  • Provide team direction for strategy, planning, and business analysis across the tower portfolio
9

Experience For Mgr, Technology Resume

  • Provide thought partnership with delivery teams and business partners during new product ideation
  • Standardize a project valuation and funding approach that aligns across Technology, while still meeting the unique needs of tower technology and business partners
  • Oversee management of Headcount, Clarity Support, and Consultant resource requests and allocation
  • Assist the Tower Executive team to manage their mission and strategic vision
  • Manage Enterprise Network Availability for the 24 x 7 x 365 of Anthem’s Enterprise Data Network (LAN, WAN, OPW and Wireless) to achieve and maintain target goals of 99.95% availability
  • Manage the engineering and support efforts of the Regional Computer Rooms in collaboration with Corporate Real Estate Facilities and other Field Services and Facilities Teams
  • Network asset management including network component inventory, support maintenance and life-cycle management of technology refresh
  • Facilitate Change, Release, and Incident and Problem management while adhering to our SLAs
  • Provides "ownership" of incidents and problems through final resolution
10

Experience For Mgr-technology Resume

  • Provide, execute and govern solutions to increase productivity and decrease mean-time-to-repair (MTTR) for network incidents and outages
  • Partner and collaborate with internal teams, subsidiaries and external partners to drive positive network engagements and support outcomes
  • Highly engaged in Vendor Management activities and collaboration for Network solutions, support and optimization
  • Manage Lights-On and Service Delivery projects to ensure tasks and projects are on time and within budget. Manage and distribute resources accordingly
  • Manage staff of 10+ diverse network analysts / engineers and business analysts

List of Typical Skills For a Mgr, Technology Resume

1

Skills For Mgr-technology Resume

  • And interpersonal communication skills required
  • Tools and technical skills required
  • Hiring and Recruiting experience
  • Demonstrated ability to manage the day-to-day tasks while defining and executing against strategic objectives
  • Proven understanding of the Planning Business Analyst role
  • Demonstrated understanding of Project lifecycle from ideation through hypercare/change management
  • Strong understanding of financial and contract management
  • Experience partnering with technology, internal business partners, and vendors
2

Skills For Senior Mgr-technology Resume

  • Experience leading project teams, application software development, maintenance or implementation and support
  • Applicable work experience leading technical teams or application/ software development projects
  • Experience with Mongo db is Desired
  • Ms SQL Server database experience is desired
  • Experience with full stack Java development is desired
3

Skills For Section Mgr Technology Systems Resume

  • Employees; or any combination of education and experience, which would provide
  • Develop a comprehensive understanding of business priorities and process improvement opportunities
  • Leading technical project teams and providing direction for professional exempt
  • Understanding of value-driven business outcomes and metrics
  • Understanding of CI/CD principals nice to have
  • Drive operational excellence; includes creating processes, automation for improved efficiency and enhancing existing solutions where applicable
4

Skills For Mgr Technology Resume

  • Closely manage business relationships by serving as a liaison between business and IT, keeping a close eye on the critical needs of the business
  • Oversee creation of Tower and Site specific reporting leveraging scorecards, roadmaps, status updates, etc
  • Manage and provide on-going knowledge sharing (Business and Technical) to the Enterprise and Network Services Teams
  • Oversees information systems function for a site, system, or special initiative including quality assurance/quality control
  • Managing highly technical professionals
  • Expertise in dynamic development technologies using Java, PHP, Angular and relational databases
  • Provide updates on issues related to software technology performance to leadership and other various teams as needed
  • Responsible for cost center management of multiple cost centers and/or plan of record projects
  • Be an Agile Champion / Oversee agile transformation from waterfall
5

Skills For Mgr, Technology Asset Mgmt Resume

  • Oversees and implements new subsystems, procedures and techniques
  • Quickly mitigate and avert escalations
  • Work closely with ND and BD SSCR support teams on the identification and development of process improvements
  • Manage work intake and resource assignments
  • Support business relationships with technology suppliers and other teams to recommend, guide and influence successful technology delivery to the US restaurant system
  • Act as an internal advisor for corporate, departmental initiatives and mission critical projects to increase the overall success of the US restaurant technology
  • Oversee a Performance Management/ Business Intelligence reporting and analytics team (i.e. Hires, trains, coaches, counsels, and evaluates performance of direct reports)
6

Skills For Senior Mgr Technology Resume

  • Help to develop and maintain product development strategy and roadmap prioritization to ensure the streamlined operation and relevant capabilities for internal Performance Management team
  • Establish and maintain collaborative relationships with key business partners to work on ways to better understand how customers use key performance indicators/ reports and what drives deeper adoption and usage of performance metrics
  • Manage one or more development projects which includes working with customers to design, build and maintain data and reporting/ dashboard solutions to support IT Leadership and the IT function
  • · Previous hands-on experience and leadership experience in HadoopData Integration and Development
  • Experience working directly with senior executives (VP/SVP level and above) and executive presence at the EVP level
  • · Experience working in an Agile environment (preferably SAFe)
  • Experience (3-5 yrs) managing Developers, Testers, Data Modelers, System Analysts, Production Support required
  • Direct experience leading development teams in Data Warehouse, ETL, BI and Analytics Applications
7

Skills For Mgr, Technology Analytics Resume

  • Experience managing multiple Scrum Teams in Agile development process required – Agile certification
  • Experience with distributed teams – on shore/near shore/off shore
  • Demonstrated success and achievements in leading teams, projects and deliverables
  • Experience with regulatory compliance desired (SOX, PCI, HIPPA, FISMA)
  • Experienced in ITIL framework, processes and procedures
8

Skills For Senior Mgr-technology Solutions Resume

  • Tackle complex problems requiring a creative mindset to find innovative and elegant solutions
  • · 5+ years of experience leading project teams, application software development, maintenance or implementation and support, including 3+ years of management experience; or any combination of education and experience, which would provide an equivalent background
  • Experience managing Hadoop platform development (data ingestion, data conformance, analytics applications, data science, visualizations, security, machine learning)
  • Healthcare Payer data knowledge/experience nice to have
  • Experience leading project teams and providing direction for professional exempt employees; or any combination of education and experience, which would provide an equivalent background
  • Work effectively and influentially at all levels in an organization
  • Experience managing a team
  • Executive presence and experience in presenting to senior leaders
  • Successfully operate in an environment where partnership and influence are key success drivers
9

Skills For Mgr, Technology Resume

  • Manage multiple projects/streams of work and provide leadership in a fast-paced environment
  • Initiate change and act with integrity, regardless of the organizational environment
  • Experience leading project teams, application software development, maintenance or implementation and support, including 3+ years of management experience; or any combination of education and experience, which would provide an equivalent background
  • Proficient in Enterprise and Data Center environments (routing, switching, firewalls, load balancers, VPN)
  • Expertise with project management tools and/or software packages
  • Strategic thinker that is able to connect business outcomes to technology solutions, strong collaborator, analytical, problem solving and decision-making skills
10

Skills For Mgr-technology Resume

  • Exceptional communication skills and the ability to communicate at all levels of the organization; this includes written, verbal, visualizations/deck building and facilitation skills
  • Proven ability to successfully operate in a highly matrix organization with a diverse set of clients; demonstrated influence vertically and horizontally along with strong interpersonal, partnering, negotiating, and consensus-building skills
  • Management experience or any combination of education and experience, which would provide an equivalent background
  • Experience in technology project delivery
  • Expert proficiency in office productivity software and tools (MS Word, Excel, PowerPoint, Keynote, etc.)
  • BS/MS in the field of Computer Science, Business Administration, Management Information Solutions or other relevant field
  • Science, Business administration or related field
  • Experience leading technical project teams and providing direction for professional exempt employees; or any combination of education and experience, which would provide an equivalent background
  • Motivate, coach, counsel and train staff

List of Typical Responsibilities For a Mgr, Technology Resume

1

Responsibilities For Mgr-technology Resume

  • Effective communication skills, including documentation, facilitation, consultation, negotiation and persuasion
  • Excellent communication skills across various channels
  • Experience partnering with Senior Leadership in ongoing Portfolio prioritization - in alignment to IT and Corp Strategy
  • Strong Agile experience required
  • Expertise in relevant tools and technical skills
  • Experience managing and developing a team of portfolio managers
  • Experience with IT architecture and design concepts; product/software development lifecycle; project management; and planning, design, and problem resolution
  • Experience developing Portfolio Dashboards and performance metrics for Senior Management
2

Responsibilities For Senior Mgr-technology Resume

  • Experience Establishing a governance structure for oversight for Enterprise Portfolio of Programs and Projects
  • Experience with mobile development technologies using Swift and Java
  • Solid understanding of e-commerce architecture, OOP design principles, third party libraries
  • Experience with Use Cases
  • Operate at both strategic and detailed, tactical levels
  • Strong knowledge of Telecommunications, Network Operations, Service Assurance Automation and Tools, and Business Analysis and Requirements Development
  • Cloud Development experience preferably with AWS
  • Experience with Platform as a Service tools and concepts. Ex. (IBM BlueMix, Pivotal Cloud Foundry, Docker)
3

Responsibilities For Section Mgr Technology Systems Resume

  • Development experience
  • Experience in Project Portfolio Management / PMBOK methodologies and ITIL Service Management model, and Agile / Scrum / SAFe
  • Wide experience across different software systems
  • Organized, with proven ability to solve complex problems and manage various relationships
  • Experience with Integration technologies, HIPAA/EDI data formats, HL7 protocols and versions
  • Development experience with complex insurance systems, call center apps, or mobile
  • WGS Claims experience
4

Responsibilities For Mgr Technology Resume

  • Understanding of Java web services and Microservice Architectures and core design patterns
  • Building and leading multiple development teams consisting of software engineers, delivery architects and business analysts
  • Lead team and be responsibility for project and operating expense budgets including forecasts, accruals and contracts
  • Comfortable leading high performing technical teams through the development and deployment of complex enterprise solutions
  • Expertise in project management methodologies and principles including but not limited to Agile and the Project Management Institute (PMI) PMBOK
  • Comfortable with change and working with ambiguity
  • Manage resource allocation to projects, tasks and initiatives
  • Establishes business objectives and integrate with operational strategy
5

Responsibilities For Mgr, Technology Asset Mgmt Resume

  • Act as management point of contact for Enterprise Network escalations
  • Assist in the subsidiary integration / migration efforts
  • Directs various work functions and project engagements with a broad scope and strategic business impact
  • Provide insight, recommendations and suggestions and communicate complex network solutions and resolutions to Senior and Executive level staff
  • Provide guidance and mentorship to inspire and develop team members
  • Hire, coach, develop and evaluate the performance of direct reports
6

Responsibilities For Senior Mgr Technology Resume

  • Leads and directs multiple high-priority, complex projects, which often require considerable resources and high levels of functional integration and interaction with project sponsor team
  • Leverages project management and agile software development methodologies to significantly increase the frequency and timeliness of delivering new application capabilities
  • Ensures effective Agile ceremonies, including backlog grooming, planning, demonstrations, retrospectives, and daily stand-ups
  • Maintains strong working relationships with key Business Partners including regular communication
  • Conducts regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view
  • Ensures proactive communication of project status, issues, and risks to management and presents to leadership level personnel through formal presentations
  • Aligns team goals and accomplishments to organizational objectives. Ensures that departmental and company guidelines are enforced, including those related to security, safety, change management, and configuration management
  • Mentors team members regarding all aspects of the project life cycle and program/project management discipline
  • Lead a management team and organization of resources responsible for the design, development and implementation of solutions for logistics and transportation platforms
7

Responsibilities For Mgr, Technology Analytics Resume

  • Partner with business and technology stakeholders to mature existing solutions and drive innovative future state solutions
  • Build and lead multiple hardware and software development teams consisting of web developers and software/hardware engineers
  • Lead, oversee, mentor, and develop leadership and Cast team
  • Responsible for technology vendor relationships
  • Drive innovation in the space through various partnerships, prototype efforts and vendor collaboration
8

Responsibilities For Senior Mgr-technology Solutions Resume

  • Lead large teams, internal and external team members, on and off shore
  • Communicate to executive audiences
  • Build and manage relationships with vendor partners
  • Understand and advance the strategic direction for IoT and wearables platforms for Disney Parks and Resorts
  • Assume Responsibility for technical analysis, effort estimation, product and system design, evaluating architectural fit and compliance, resource schedules, delivery milestones, and overall product quality
9

Responsibilities For Mgr, Technology Resume

  • Apply systematic management to large classes of enterprise Information Technology (IT) capabilities to quantify, measure, and evaluate IT efforts against strategic goals and objectives
  • Establish, manage, and update IT portfolio management processes
  • Provide technical assistance to investment and decision support functions, and provide recommendations for resource allocation to improve alignment with strategies and goals
  • Conduct performance management analysis and decision support that realizes routine investment performance (e.g., cost, schedule, and performance) against planned accomplishments through coordinated program reviews with program stakeholders
  • Managing a culturally diverse and geographically distributed team of talented architects and developers to deliver multiple large scale initiatives
  • Seek to achieve continuous flow by ensuring the work is balanced and progressing, while eliminating roadblocks and meeting delivery commitments
  • Draft portfolio-level and program-level planning guidance input, and coordinate input with stakeholders
10

Responsibilities For Mgr-technology Resume

  • Develop best-in-class processes and systems while driving continual improvement
  • Works with Development and Business Analysts to ensure appropriate documentation and other preparedness to support QA efforts
  • Responsible for the plan, execution, control, and close processes within the project life cycle, including defining scope and requirements, setting up schedules and milestones, managing resources and timelines, and ensuring delivery of desired outcomes
  • Works closely with management and business partners to align objects and balance resources
  • Compiles and maintains all elements of test projects, including schedules, costs, work activities, resources, risks, results, manages communications to stakeholders including management/executives

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