Marketing Research Resume Sample

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Work Experience


Marketing Research Specialist
11/2016 - PRESENT
Detroit, MI
  • Conduct analysis and assessments in support of the strategic dialogue
  • Help to develop strategic growth plans for market segments and regions
  • Identifying market trends and growth opportunities
  • Builds a Marketing Research organization for implementation of the WW BD Diagnostics VOC needs
  • Implements internal and external data collection for understanding of Brand recognition, Value Proposition believability/differentiation and organizational alignment to key brand messages across BDDS
  • Implements brand development studies to guide messaging and creative concept development
  • Monitors new product technology launches by BDDS. Establishes communication links with customers to evaluate product performance, identify product improvement opportunity, and competitive field activity
  • Collaborates with BD Corporate Customer Insights and Business Intelligence department to support market data dashboards, to initiate high visibility studies, and align on external marketing research partners
  • Provides global tactical and strategic research support for regions self-engaging in research projects
Research Strategist, Marketing
06/2014 - 09/2016
Chicago, IL
  • Excellent written and oral communication skills; ability to communicate effectively with customers and BD colleagues globally
  • Ability travel internationally approximately 30%
  • Work with members of the Innovation and Lottery Transformation group on potential solutions to apply to the lottery- technology innovations, etc
  • Identifying research germane to the topics we are addressing
  • Assisting in preparing internal and customer facing materials (PowerPoints, Word documents, articles, etc.) on various topics
  • Working on business cases and market strategies
  • Design and development of research approach: work closely with the methodologist to translate business insight needs into the optimal approach, leveraging the most appropriate internal/external capabilities, to gather the data and meet the stated research objectives
  • Provide quantitative analytical leadership: directly supervise the data quality team, bring analytical leadership to maintain the highest quality standards for data analysis, deliver the data in the most user-friendly way to enable storytelling and content creation
  • Drive the conversation around the monthly scorecard, synthesize data and provide actionable insights to stakeholders
Marketing Research & Analysis Intern
09/2011 - 12/2013
Philadelphia, PA
  • Expands the global scope of the Marketing Research Dept by directing, developing and collaborating with global colleagues for “in-region” research methodologies spanning from traditional to regional-centric customized techniques
  • Implements the latest technological approaches to information gathering in order to maximize data integrity, reduce data reporting time and increase customer compliance for participation
  • Understands secondary data sources and points of access to provide input to strategic marketing plans supporting market atlases and maps and trains marketing on access and interpretation of secondary data sources
  • Experience with contracting external research vendors (third party) from requesting project proposals to identification of research deliverables
  • Working knowledge of laboratory and healthcare environments with respect to trends, issues, and industry conditions impacting Division business operations
  • Fluent knowledge of marketing research techniques for multiple marketing research applications, information needs and global implementation
  • Proven analytical ability in assessing information needs, conceptualizing and designing research methodology, and implementing research programs
  • Possess strong analytical ability to work with complex data sets and provide meaningful analysis of numerical data to Division management
  • Possess focus group moderating and in-depth interview experience

Education


Buena Vista University - Mason City Campus
2006 - 2011
Bachelor's Degree in Marketing

Professional Skills


  • Strategic thinking, strong problem solving and communication skills
  • Strong quantitative survey skills, including questionnaire and sample design, with sample sizes in the tens of thousands
  • Excellent critical thinking, analytical and communication skills – ability to understand clients’ business and their business needs
  • Experience in Marketing, Brand Management and Market Research with a strong professional and business experience
  • Excellent verbal and written communications skills in both English and French is an added advantage
  • Strong project management experience with proven ability to coordinate projects across multiple, international locations and languages
  • Experience working in relevant industry with experience in Business Development, Finance, Marketing, and/or Project Management

How to write Marketing Research Resume

Marketing Research role is responsible for research, analysis, analytical, communications, software, marketing, training, design, retail, finance.
To write great resume for marketing research job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Marketing Research Resume

The section contact information is important in your marketing research resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Marketing Research Resume

The section work experience is an essential part of your marketing research resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous marketing research responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular marketing research position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Marketing Research resume experience can include:

  • Proven Superior writing ability with strong oral communication and interpersonal skills
  • Strong communication skills, verbal and written – able to interact with all levels of the organization
  • Prior management and/or consulting experience
  • Able to effectively manage market research’s involvement in the Brand Planning Process
  • Has superior analytical, investigative and strategy thinking skills
  • Handle multiple tasks, demonstrates flexibility and ability to prioritize while maintaining a results/customer-focused orientation

Education on a Marketing Research Resume

Make sure to make education a priority on your marketing research resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your marketing research experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Marketing Research Resume

When listing skills on your marketing research resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical marketing research skills:

  • Excellent critical thinking, communication and writing skills
  • Experience in marketing research; preference for experience with B2C and B2B projects and Retail experience
  • Excellent communication skills; able to be clear and concise in both verbal & written communications
  • Partner with the advertising teams or agency around advertising effectiveness and how to optimize and improve the user experiences with our advertising
  • Skills in building attractive Powerpoint presentations communicating complex data in a simple way
  • Demonstrated ability to work with a diverse group of professionals with varying levels of market research knowledge and experience

List of Typical Experience For a Marketing Research Resume

1

Experience For Marketing Research Specialist Resume

  • Proven ability to derive insights and recommendations from research findings,, and to effectively communicate results to the broader organization
  • Experience in working with cross functional teams and especially marketing agencies/negotiation
  • Experience designing and conducting quantitative and qualitative market research studies from start to finish, in-house and with agencies
  • Experience developing test designs, interpreting test results
  • Experience conducting marketing research across multiple countries
2

Experience For Associate Manager, Marketing Research Resume

  • Demonstrated ability to analyze and synthesize data and apply critical thinking as to how it addresses stated business objectives
  • Experience in marketing research/consumer insights, ideally within a B2B organization
  • Research Project Management experience (with large scale, longitudinal studies)
  • Experience with large scale quantitative research (i.e. trend decks or segmentation studies, etc.)
  • Experienced in Outlook, SharePoint, PowerPoint, Word, Excel, and data analysis software such as SPSS or SAS
  • Proactively acts as a business consultant to identify core issues, prioritizes needs/resources and identifies insights needed to make sound business decisions
3

Experience For Director, Marketing Research / Planning Resume

  • Able to independently develop, prioritize and manage a broad portfolio of market research projects and analyses
  • Understanding of the legal and regulatory requirements regulating marketing and selling financial solutions
  • Presenting trends and insights decks to key foodservice customers
  • Managing the online competitive intelligence portal
  • Managing a customer loyalty/satisfaction platform
4

Experience For Marketing & Research Associate Resume

  • Comfort utilizing and synthesizing secondary research information sources
  • Research: Lead end-to-end qualitative, quantitative, and data analytics research projects for the U.S. West Regional Marketing Team
  • Research: Lead end-to-end qualitative, quantitative, and data analytics research projects for the U.S. Central Regional Marketing Team
  • Works with BU’s to develop marketing specifications to guide the advanced research engineers in their technology development
  • Evaluate market sizing, competitive analysis and channels of distribution to determine overall opportunity
  • Great communicator able to understand complex data concepts and articulate them for a sales and marketing team
5

Experience For Research Strategist, Marketing Resume

  • Utilize Emerson’s market research resources globally, including corporate teams in North America, Europe, and Asia Pacific
  • Strategic research: working with many different business models and the company’s most important strategic initiatives
  • Identify and implement new research methods, tools and listening programs to continually improve the customer insights function within Unity
  • Data utilization in strategy, S&OP, product and process development, and operations plans and actions
  • Detail oriented, but able to see the big picture
  • Strong analytical skills; able to disaggregate and analyze problems, probe underlying questions, beliefs and assumptions, analyze issues from multiple perspectives
  • Skilled collaborator; able build successful relationships with cross-functional internal teams, external agency partners, and third parties
  • Uses data/information to compile and distribute standardized (in format and frequency of issue) audience and market reports, and metrics dashboards to establish/enhance company’s knowledge on our market and our audiences
6

Experience For Manager, Marketing Research Resume

  • Maintain relationships with internal clients/company stakeholders in order to better understand their goals and objectives and propose relevant research to support the company decisions and better respond to customers’ needs
  • Proprietary research – Develop primary research projects such as: focus groups, exit surveys, phone surveys, etc. Recommend projects and methodologies to best meet advertising’s needs. Write questionnaires and is the primary liaison with field vendors
  • Business and Industry Knowledge – Demonstrable knowledge, and experience of auditing Markets and Investor Services businesses and/or Research (preferable but not essential)
  • Methodology & Analytical Skills – Understanding of internal control and risk assessment concepts applicable to the Markets and Investor Services, and Research businesses and strong analytical skills to assess the impact of control weaknesses
  • Experience demonstrating increasing levels of responsibility, leadership and strategic marketing or planning; or experience marketing in the financial services industry, demonstrating increasing levels of responsibility
  • Build and maintain relationships with areas of the business that impact the ACS experience
  • Work across silos and departments in support of the ACS experience
  • Lead a team of research professionals in the area of ACS experience
7

Experience For Marketing Research & Insights Analyst Resume

  • Experience in market research and/or consumer insights
  • Strong quantitative abilities and high proficiency with Excel
  • Strong network of research vendor contacts
  • Thorough knowledge of branding objectives and positioning strategy compared to our competitors
  • Knowledge of the features and benefits of the products and services available at Edward Jones and those available in the industry
  • General knowledge of consumer insights and research (quantitative and qualitative) approaches
  • Share Customer Insights: Synthesize and communicate findings from both your own research and that of U.S. and HQ teams to drive action
  • Provides input into the development of new, improved and/or more cost effective marketing research tools, methods, and process and provide leadership in bringing this new knowledge to bear on the company’s business and decision making
  • Strategy: contribute to strategy, identify markets trends, industries, understand market trends, key industries, persona’s, and geographies to focus on and use that information to develop global marketing plans and monitor competition
8

Experience For Marketing Research & Consumer Insights Manager Resume

  • Value propositions, persona development and messaging: lead development of the segments’ value propositions, persona’s and their workflows and draft messaging
  • Gain and maintain a strong working knowledge of BKD’s key products and services―their application, value proposition, general mechanics and key objections
  • Actively use the firm’s systems and tools to maintain detailed and accurate records of clients and prospects, including preliminary prospect information, conversations held and activity generated
  • Supports the business model and justification analysis, develops AR’s as required for new equipment and/or services in support of development needs
  • Broad knowledge of process control field applications, host control systems, diagnostics and process equipment is required, including host DCS, asset management software and tools, SMART instrumentation (transmitters, positioners, process controllers) and control valves
  • Strong experience with end user needs assessment, highly desired
  • Manage without direct authority
9

Experience For Senior Manager, Marketing Research Resume

  • Knowledge of Fisher standards, processes, and business systems
  • Investigate new white space areas of opportunity via secondary and custom primary research
  • Work with cross functional teams to ensure brand fit and appropriateness
  • Work efficiently in a deadline-oriented fast-paced team environment
  • Develop presentations and other tools on a wide variety of categories and topics key to HMDM’s revenue growth interests
  • Familiar with online syndicated research and web analytics tools
10

Experience For Marketing Research / Activation Team Member Resume

  • Commission and manage qualitative and quantitative primary research studies
  • Consult with internal clients to determine project objectives, design appropriate methodology, and manage resources and timelines for many projects at once
  • Research Analysts/Associates, Equity Sales & Trading, Research Production/Distribution
  • Drive customer and market research for Unity’s marketing and product teams
  • Develop a thorough understanding of customer behavior, competitive market trends, and business drivers through primary and secondary research
  • Lead qualitative research to deeply understand attitudes around these issues to refine communications strategies that address them
  • Design and execute innovative quantitative and qualitative research studies, and translate results into insights that inform the development of marketing strategies and campaigns executions
  • Develop an actionable customer segmentation model that drives business change

List of Typical Skills For a Marketing Research Resume

1

Skills For Marketing Research Specialist Resume

  • Good research agency / project management skills
  • Excellent project management and organizational skills/detail orientation
  • Demonstrated experience with secondary research, research methods, statistical analysis, and statistical analysis software
  • Effectively work with and manage multiple customers
  • Effectively use Polk data to provide clients with additional market intelligence
  • A creative approach to projects and experience or a strong interest in the food industry is highly desirable
2

Skills For Associate Manager, Marketing Research Resume

  • Work effectively with all levels of business team management
  • Effectively present at all levels within the firm
  • Analytical and interpretation skills
  • Experience in supporting new product/service development with market information, segmentation, concept testing and product testing
  • Knowledge of brand and advertising research, including marketing effectiveness
  • Experience working at or with brand and marketing research companies
  • Experience working within a public company and promoting the organization globally
3

Skills For Director, Marketing Research / Planning Resume

  • Proven track record delivering analysis and recommendations that drive Marketing optimization
  • Strong understanding of marketing, retail and financial principles
  • Gauges and dictates accurate timeline for delivery of all research requests, including reprioritizing research queue based on customer’s needs
  • Experience in developing and implementing new processes and capabilities
  • Responsible for developing organizational skill in one key area (Market Research, Business Analytics or Competitive Intelligence)
  • Experience executing qualitative research
  • Strong understanding of the pharmaceutical marketplace
4

Skills For Marketing & Research Associate Resume

  • Unlock best-in-class digital insights to drive a cutting edge mobile and digital experience for American Family
  • Strong intellect with the ability to combine analytical reasoning and judgment
  • Good working knowledge of Microsoft Office (Excel and Word) and Internet Explorer
  • Experience providing creative and art direction to designers to achieve corporate initiatives
  • Experience working in a T&L practice or COE
  • Strong understanding of basic and advanced principles of experimental design and analysis across both quantitative and qualitative research
  • Experience using Qualtrics or other survey tool
5

Skills For Research Strategist, Marketing Resume

  • Experience in managing research suppliers
  • Highly collaborative and demonstrated ability to work closely across both marketing and cross-functional teams
  • Experience managing an internal team & external vendors
  • Experience directing agencies/vendors to deliver results
  • Familiarity or direct experience working with Tableau, etc
6

Skills For Manager, Marketing Research Resume

  • Knowledge with topics in public policy, and experience conducting research for different audiences
  • Experience with studies being used for external release or syndication
  • Experience leveraging Census data
  • Experience in the design and execution of primary and secondary research
  • Strong ability to turn research findings into insights and recommendations
  • Create recommendations on strategy and implementation based on customer experience data
  • Create sports packages with strong supporting research influencing sales
7

Skills For Marketing Research & Insights Analyst Resume

  • A positive and professional leadership attitude that works well under pressure and is flexible and responsible. Attention to detail and a good head for numbers
  • Experience with the Applied Predictive Technology , or similar, T&L platform
  • Progressively complex market research experience
  • Marketing research related experience
  • Attending and contributing to staff and strategy meetings
  • Understanding of PowerPoint and Excel
  • Leveraging contextual inquiry and heuristic evaluation to evaluate consumer appeal
8

Skills For Marketing Research & Consumer Insights Manager Resume

  • Collecting feedback from customers via surveys
  • Presenting competitive analysis reports and other research findings to the team
  • Working knowledge of syndicated/custom panel data as well as standard syndicated data services such as Nielsen/IRI, Spectra, etc
  • Planning: Create a cohesive research plan in coordination with the U.S. Customer Insights team to uncover the most important insights
  • Including card sorting and sitemap testing
9

Skills For Senior Manager, Marketing Research Resume

  • Creating and designing research pieces supporting the station’s sales and marketing efforts
  • Utilize social media and online databases daily to identify what is working and what is not working
  • Statistical knowledge for sampling, weighting, interpretation of statistical significance
  • A self-starter, comfortable operating in ambiguous, fast-changing environments
  • Assist and provide support to help build a cutting edge marketing measurements
  • Help drive provide input and knowledge share around models and how we can translate these into opportunities within marketing or connecting to data sources
  • Participate in determining appropriate research design, providing recommendations
  • Feedback from Roofing and Insulation Marketing and Executive Leadership
  • Intellectual curiosity—true interest and passion for using research to uncover insights
10

Skills For Marketing Research / Activation Team Member Resume

  • Knowledge of marketing research databases
  • Work independently with a proactive approach to meeting the business needs, as well as part of a broad team
  • Refine and execute digital insights learning plan
  • Interactive design and Usability testing
  • Design best practices and principles, including interaction design and user research methodology
  • ESSENTIAL RESPONSIBILITIES include the following
  • Education, management of agents participating in the program
  • Insert customers into lead nurturing programs and give input into the process
  • Make presentations regarding the company and opportunities as needed

List of Typical Responsibilities For a Marketing Research Resume

1

Responsibilities For Marketing Research Specialist Resume

  • Strong consulting skills and ability to influence key business decisions, including strategic decision making
  • Education, media, content or related industry experience, including at least 10 years’ experience managing P&Ls of north of $500M
  • Abilities in interviewing, moderating, conversational and presentation skills, analysis and written communication
  • Build networks and strong working relationships with internal and external constituencies
  • Evaluates and recommends customer contact approach to ensure effectiveness in assessing customer needs and appropriate scope
  • Experience using Microsoft Office products or equivalent software
  • Professional experience in business-to-business and/or business-to-government communications (preferably in the technology industry)
2

Responsibilities For Associate Manager, Marketing Research Resume

  • Experience in market research or industry analyst roles
  • Manage Sports Rate Card by providing rating estimates and collaborate with Sales Management to ensure competitive pricing
  • Oversee ad-hoc marketing research and analytical projects, adhering to TD’s best practices
  • Provide one-sheets highlighting success of sports programming
  • Assumes leadership role with supplier in guiding the development of supplier’s analysis plan and subsequent research/business recommendations
  • Stay current on industry and market news relating to key areas, industries, and competitors
  • Maintains/updates project tracking worksheets (i.e., budget, project status, etc.)
3

Responsibilities For Director, Marketing Research / Planning Resume

  • Coordinates and leads smaller-scale / basic research projects being managed internally
  • Gathers, compiles, and sorts data to facilitate reporting and analysis
  • Assists in developing PowerPoint reports that highlight key research learnings
  • Continuously strive to increase knowledge of company policies and procedures, as well as a robust understanding of the mobile satellite services business
  • New joiners (online) looking at who joins Virgin Media with what mix of products and why
  • Leavers (online) looking at who leaves Virgin Media to what mix of products and why
  • Proactively track sports programming to identify opportunities, congratulate and entice clients, and maximize revenues
  • Assist in the development of market share and spending analysis
4

Responsibilities For Marketing & Research Associate Resume

  • Develop proficiency in using set-top box data to help inform client schedule recommendations
  • Acts as voice of the customer to business teams
  • Contributes to the development and deployment of innovative approaches and best practices in market research
  • Demonstrates an in-depth and technical understanding of both basic and advanced methodological principles and analytical techniques and is adept at using them to drive superior decision making
  • Negotiates and works one-on-one with research suppliers in order to ensure study execution and deliverables are consistent with the research objectives and within standards for quality and ethical research established by MJN
  • Demonstrates strong skills in communicating with and persuading others. Written presentations and documents are concise and impact the key business issues being addressed
  • Builds strong working relationships with key customers and opinion leaders – internal and external. Able to participate/contribute and lead in a collaborative team-based environment
  • Develops strong understanding of MJN business and applies understanding to add value to analysis/insights
5

Responsibilities For Research Strategist, Marketing Resume

  • Design specialized research strategies, both qualitative and quantitative, that meet project objectives, and advise on the best sources for completing current and future projects
  • Experience in primary and secondary research tactics
  • Synthesize information into useful headlines of information, with opportunities to present to senior staff
  • Maintains/updates knowledge management platform to ensure retention of key documents
  • Coordinates efforts of contracted research vendors and monitors progress of projects
  • Reviews team member reports and provides specific / actionable feedback
  • Uses various communication tools (e.g., e-mail, voicemail, one-on-one sessions, group settings, formal and informal PowerPoint presentations, etc.) to share information with stakeholders and keep them informed
6

Responsibilities For Manager, Marketing Research Resume

  • Develops and maintains an understanding of current market and industry practices to leverage existing knowledge and optimize development of customer analyses
  • Gains access to in-house reporting tools (e.g., Business Information and Analysis [BIA], Data Warehouse [DWH], etc.) to facilitate the generation of reports
  • Accurately use data/information to tell a clear, concise, and compelling story that enables stakeholders to make a more informed decision
  • Flexible thinking and problem solver who enables quick resolution to unique challenges
  • Formats databases to run queries and generate reports for inclusion in presentations
  • Intellectually curious with an interest in what drives people’s perceptions, opinions, beliefs, attitudes, and behaviors
  • Familiar with common marketing research methods; develops sample lists for research projects, incorporating all defined research criteria; helps guide sample plan development based on knowledge of data available and/or restrictions; manages sample lists across projects to avoid respondent fatigue or annoyance; assists with analysis of results
  • Demonstrates an understanding of basic project planning processes, including planning action items, establishing deadlines, and allocating / aligning necessary resources
7

Responsibilities For Marketing Research & Insights Analyst Resume

  • Demonstrates a basic knowledge of statistical terminology and understanding of analyses and/or tests (e.g. measures of central tendency, standard deviation, correlation, analysis of variance (ANOVA), simple linear regression, significance testing, etc.); displays the ability to calculate basic statistics (means, medians, etc.)
  • Design and manage small to mid-sized research studies to support marketing initiatives
  • Assist with larger department initiatives as needed
  • Versed in a variety of qualitative and quantitative research methods with some ability to identify which methodology to apply to business issue (e.g. in-store ethnography study vs online quantitative study)
  • Understand business objectives; identify client information needs, and design research solutions that appropriately meet the business objectives, including identifying the appropriate target sample and writing questionnaires as well as actionable insight output
  • Strong analytical skills; including the ability to apply marketing research techniques (e.g. significance testing, regression, driver analysis) and to draw meaningful and actionable conclusions
  • Excellent communication skills to facilitate routine and accelerated work requests with suppliers and manage internal corporate expectations
8

Responsibilities For Marketing Research & Consumer Insights Manager Resume

  • Build and nurture relationships with associates
  • Synthesize a large amount of data into an easy to digest story
  • Minimize the response error and maximize the research output
  • Self-starter who works well in a highly collaborative/team environment
  • Knowledge of corporate communications, analyst and public relations within a business-to-business communications industry
  • Strong organization and time management skills that enable the manager to prioritize and manage a high volume of detailed work with conflicting priorities in a fast-paced environment
  • Immense personal initiative is required to anticipate requests before they are received
  • Proficiency in Microsoft Office (PowerPoint, Word, Excel), and online communications tools (WordPress, Twitter, Facebook, LinkedIn, YouTube, etc.)
9

Responsibilities For Senior Manager, Marketing Research Resume

  • Demonstrated experience with market research tools and techniques across the spectrum of new product development through post launch tracking (e.g., ideation, concept development/testing, segmentation, volumetric estimations, pricing, ad/promo testing, tracking, trial and usage studies)
  • Demonstrated experience with interpretation of complex problems, data/analysis gathered from a variety of sources and ability to deliver superior solutions
  • Demonstrated ability to identify and deliver value-add insights within tight deadlines
  • Plan, execute, and document audits, including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow-up, and verification of issue closure
  • Work with business partners from different cultures
  • In-depth working knowledge of technical market research skills with proven ability to apply and execute research techniques across a wide variety of business issues
  • Strong base of analytical skills to assess, interpret and translate from multiple data sources into actionable consumer/shopper insights
  • Quality assurance in regard to accuracy of research findings as well as applicability and appropriateness within the organization
  • Distribution of monthly and/or quarterly reports including summarizing talking points for key stakeholders and presentations to ACS’ key stakeholders within various business units
10

Responsibilities For Marketing Research / Activation Team Member Resume

  • Responding to periodic requests for historical and/or custom data pulls
  • Manage the market insights, new joiners and leavers continuous market research surveys from end to end including capture of requirements, research design, implementation, delivery, interpretation, insight and recommendations in partnership with the relevant research agencies
  • Continuously improve the content and presentation of the surveys to meet Virgin Media’s insight needs
  • Use the appropriate way whether calls or E-mails to reach the customers and survey their opinion about Orange products, features and services
  • Maintain accurate responses for the surveys and report it on daily basis
  • Build a good image and high reputation for Orange customers through understanding the customers’ needs and concerns along with transforming the information in a clear and professional way
  • Follow project specifications and extra tasks assigned including the Data Entry of the successful surveys achieved to be prepared for the analysis phase
  • Problem solving – Strong conceptual problem solving skills and business judgment. A proven track record of creative and structured approach to research design, planning and execution
  • Strategic– Ability to connect the dots, where others cannot, and create sustainable and impactful ideas and opportunities. Ability to solve old and new problems in new ways and gain internal alignment from the top down, and external alignment with outside partners

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