Manager Fraud Strategy Resume Sample

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Kelley Willms
32776 Unique Parkways,  Los Angeles, CA
+1 (555) 654 6680

Work Experience

POS Fraud Strategy Manager
05/2015 - PRESENT
San Francisco, CA
  • Oversees the implementation of fraud strategies within the fraud detection tools. Socializes and gains approval for broad fraud strategy changes. Manages the monitoring of fraud strategy performance. Provides effective leadership, education, coaching and consultation for business segments’ fraud/loss policies, procedures, initiatives and programs
  • Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework
  • Demonstrated experience with regulatory agencies, requirements and/regulatory compliance
  • Develop and execute effective root cause analysis and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution fraud risk management
  • Lead the assessment of fraud risks and impacts for new P&C Canada/US business led initiatives by collaborating with SMEs within Fraud Management & Authentication and with related CSAs (e.g. Corporate Security, Info Security, Operational Risk) to ensure all material incremental Fraud risks are identified and formally documented
  • Provide on-going oversight of Fraud risk through-out the initiative life cycle, including identification, timely elevation and mitigation of Fraud risks as they arise
  • Gather, coordinate, facilitate, and/or develop Fraud Management & Authentication’s detailed T&O requirements and ensure these are correctly captured within the Program Detailed Requirements Document(s) (DRS)
Manager, Initiatives & Fraud Strategy
01/2011 - 12/2014
Phoenix, AZ
  • Develop and track high level timelines for delivery of Fraud related requirements resulting from business led initiatives, ensuring operational readiness of Fraud Operations in alignment with the business initiatives’ critical paths
  • Provide oversight for Fraud related program E2E testing, ensuring appropriate engagement of all applicable Fraud Management & Authentication stakeholders, and elevation of issues and risks to Senior Leadership
  • Define industry leading prevention and detection strategies and policies to support business in managing fraud losses within appetite
  • Work with business to assess current control strength across the broad range of businesses, and propose strategies that are commercial and support the business aspirations of the business (balance fraud losses with customer experience)
  • Act as Subject Matter Expert (SME) for fraud in the assessment of new products launched under the business structure
  • Work in conjunction with Fraud Operations to embed exception reports which detect fraud within the portfolio
  • Drive commercial solutions, and embrace the use of technology to provide business with a responsive and alert fraud risk management capability
  • Champion fraud awareness across the business to ensure that fraud is a constituent part of the businesses conscience
  • Support in the definition of industry leading prevention and detection strategies and policies to support business in managing fraud losses within appetite
Fraud Strategy Support Manager
12/2006 - 08/2010
Philadelphia, PA
  • Work with business to assess current control strength across the broad range of businesses, and propose strategies, in conjunction with the Fraud Strategy Manager, that are commercial and support the business aspirations of the business (balance fraud losses with customer experience)
  • Act as Subject Matter Expert (SME) for fraud in the assessment of new products launched under the business structure, and support mandated sign-off
  • Work in conjunction with Fraud Operations to understand current performance levels of detective toolsets, proposing enhancements as appropriate
  • Work with Investigations in the event of fraud loss to understand root cause, informing risk framework and overarching strategy
  • Deputise for Fraud Strategy Manager as appropriate
  • Work with Fraud and AML Electronic Monitoring senior leadership team to develop fraud management strategies which are aligned with the overall P&C business strategy
  • Develop guidelines and frameworks to build fraud containment tactics into all businesses, monitoring initiatives to ensure that their fraud controls are implemented as planned and to assess fraud containment effectiveness, escalating issues and providing recommendations as required
  • Identify issues for resolution, escalating where appropriate and participating on appropriate Event Management committees


University of Phoenix - Atlanta Campus
2000 - 2005
Bachelor's Degree in Business

Professional Skills

  • Good organizational skills (planning, follow-up, execution)
  • Significant experience in retail banking, including a thorough understanding of transactional flow across bank’s various client channels
  • Min 5 years experience in managing fraud risk and strategy in a consumer lending environment
  • Experience in business process management
  • Experience with Teradata, Hadoop, Unix environments
  • Manages the design, development, implementation and validation of fraud strategies and systems, to reduce losses across all portfolios
  • High proficiency in data processing and analysis using SQL, SAS

How to write Manager Fraud Strategy Resume

Manager Fraud Strategy role is responsible for travel, credit, retail, commercial, excel, compliance, lending, analysis, education, engineering.
To write great resume for manager fraud strategy job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Fraud Strategy Resume

The section contact information is important in your manager fraud strategy resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Fraud Strategy Resume

The section work experience is an essential part of your manager fraud strategy resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager fraud strategy responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager fraud strategy position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager Fraud Strategy resume experience can include:

  • Strong commercial understanding and stakeholder management skills essential
  • Prior fraud experience
  • Experience in Retail banking, including a thorough understanding of transactional flow across a bank’s various client channels
  • Min 10 years’ experience banking and Lending

Education on a Manager Fraud Strategy Resume

Make sure to make education a priority on your manager fraud strategy resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager fraud strategy experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Fraud Strategy Resume

When listing skills on your manager fraud strategy resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager fraud strategy skills:

  • Familiarity with bank account opening process, CIP and KYC regulatory requirement, and ID verification solutions and techniques used in fraud prevention
  • Manages development and performance monitoring of all fraud prevention and detection systems
  • Manages fraud risk across the entire account life cycle including originations, authorizations and account reissue
  • MS Office (Word, Excel, Powerpoint, Access)
  • Motivate and lead a team of fraud risk analysts
  • Analytical experience. Advanced PC skills such as Access, Excel or business-specific software. Professional communication skills. Project management skills. Knowledge or experience related to the LOB or function. Demonstrated ability to develop and apply creative business solutions

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