Mall Manager Resume Sample

10 votes

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Arjun Prohaska
93665 Savion Lodge,  Los Angeles, CA
+1 (555) 459 2206

Work Experience

Dadeland Mall-assistant Manager
07/2015 - PRESENT
Dallas, TX
  • Interview, hire and recruit in the community to maintain pool of qualified candidates
  • Communicate current market trends and competitor's activities to associates
  • Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
  • Perform watch battery replacements and band adjustments
  • Develops team to accomplish store’s business objectives through attraction, selection, coaching, investment, retention and motivation
  • Develops team to accomplish store’s business objectives through recruitment, selection, coaching, investment,
  • Create a world class shopping experience for customers through establishing and maintaining exceptional operating standards including; maximizing contracted services, oversight of the property’s preventative maintenance program, development of a comprehensive energy and capital plan
  • Maximize the mall’s influence and leadership position in the community and with partners for the company’s benefit
  • Work with all store leaders to ensure customer service expectations, both direct and indirect, are being met, i.e. in-stock, selling interactions, store environment, Customer Service Desk service standards, etc. Use all available resources to diagnose and develop plans for improvement
Co Manager Loft The Mall
03/2011 - 01/2015
Phoenix, AZ
  • Develop and implement a comprehensive Strategic Business Plan which addresses the opportunities and needs of the centers
  • Actively contribute and support the Leasing Representative and Local Leasing Representative in developing and implementing the centers' leasing strategies
  • Support marketing in the development and execution of a comprehensive marketing plan that enhances Shopping Centers and key retailer sales, enhances SBV revenues, deliver compelling mall programming and maximize technological resources such as social media to connect with shoppers
  • Maintain exceptional visual presentation, design standards and merchandise use for the retail zones of the properties including the strategic location of kiddie rides and vending uses
  • Create a world class shopping experience for customers through establishing and maintaining exceptional operating standards including; maximizing contracted services, oversight of the properties' preventative maintenance programs, development of a comprehensive energy and capital plans
  • Maximize EBITDA through a deliberate process of increasing all potential income sources, while controlling expenses
  • Understand and analyze all financial reports, leases, REAs, and other information and concepts and work with the mall team to implement the appropriate strategy to achieve the property’s targeted EBITDA budget and growth rate
  • Understand all aspects of the Simon security initiative and support the Mall Manager in the development and implementation of the property’s public safety and security strategy
  • Understand all aspects of the marketing and SBV initiatives while enhancing revenue and retail sales through the development and implementation of the property marketing plan
Co Manager ANN Taylor Mall
12/2007 - 10/2010
Phoenix, AZ
  • Create a best-in-class shopping experience for customers in every possible way
  • Gain in-depth knowledge and understanding of all aspects of administrative and company policies and procedures
  • Analyze and interpret financial reports, budgets, contracts and similar documents necessary to management and operate a shopping center
  • Demonstrate sound verbal and written communication skills, and be comfortable in public speaking situations
  • Significant experience in a management role and management of teams
  • Retail experience, knowledge, understanding
  • Understanding of consumer trends and how this is translated into the shopping mall environment
  • Strong people manager who can effectively achieve results through team
  • Commercial experience and acumen


Baker University - Overland Park Campus
2002 - 2007
Bachelor's Degree in Management

Professional Skills

  • Evidence of strong communication skills, written and verbal
  • Experience with mainframe Human Resource Information System (HRIS)
  • Focused on achieving high standards by working on your own initiative and taking accountability for results
  • Be proactive and resilient whilst maintaining an adaptive approach
  • Embrace change by fostering state-of-the-art knowledge and technology trends to sustain Westfield’s competitive edge
  • Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure
  • Influence and engage stakeholders

How to write Mall Manager Resume

Mall Manager role is responsible for design, mainframe, retail, security, training, programming, media, education, contracts, marketing.
To write great resume for mall manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Mall Manager Resume

The section contact information is important in your mall manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Mall Manager Resume

The section work experience is an essential part of your mall manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mall manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mall manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a Mall Manager Resume

Make sure to make education a priority on your mall manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mall manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Mall Manager Resume

When listing skills on your mall manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

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