Key Holder Resume Sample

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Work Experience

Key Holder / Sales Associate
04/2016 - PRESENT
Chicago, IL
  • Set example of selling behaviors including conversion of shoppers into customers, serving as an expert on merchandise features, building the sale and offering the Bloomingdale’s credit card as a benefit
  • Desire to learn about our products in order to assist customers
  • Responsible for creating and organizing a pleasant shopping environment for our clientele, providing excellent customer service and driving customer loyalty
  • Providing excellent customer service following the company customer experience protocol- Maintaining and developing the store Client book (sales after care)
  • Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandizing standards
  • Achieving daily and weekly individual sales targets and KPI´s as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives
  • Assisting with merchandising and inventory activities. Keeping the sales floor and store image neat, organized, clean and stocked- Processing transactions accurately and efficiently
  • Orientation to results and the client’s satisfaction
  • Executing daily operating procedures
Key Holder
07/2012 - 11/2015
Dallas, TX
  • Communication: Communicates effectively with Clients, Members of Management, Buyisness Partners, and Store Associates
  • Assist with training team members as requested
  • Take lead on floor to supervise team and manage store operations when Store Manager and Assistant Manager not present in store; be fully responsible for opening and/or closing of store for assigned shift
  • Foster a work environment for teamwork, productivity and employee engagement
  • Uphold company and store standards, policies and procedures
  • Role model high performance and behaviors aligned with the prAna values and standards
  • Write, prepare and send daily reports
  • Participate in the performance review process led by Store Manager; provide input
Key Holder Sales Assistant
11/2005 - 03/2012
Philadelphia, PA
  • Assigning tasks and follow up on completion of tasks
  • Providing the staff with direction and coaching
  • Reinforcing company standards, procedures and policy
  • Creating a positive, energetic and professional atmosphere for the customer and staff
  • Ensures all visual and merchandising standards are adhered to
  • Ensures protection of company assets and practices loss prevention
  • Operating the cash register
  • Merchandising: Knowledge of visual standards and techniques, and ability toimplement and maintain with ANN INC.’s guidelines


William Jessup University
2000 - 2004
School's Degree in Business

Professional Skills

  • Demonstrates excellent communication skills and a high level of integrity
  • Demonstrate strong organization skills with the ability to multi-task in a fast paced environment
  • Creates a Radical Customer Experience using selling skills and training materials
  • Effective communication, organization and leadership skills. Proven ability to motivate and influence others through personal
  • Excellent verbal and written communication skills, including Social Media
  • Possesses excellent listening, organization and follow through skills
  •  Have computer skills to operate the POS register and email systems

How to write Key Holder Resume

Key Holder role is responsible for training, customer, retail, organization, pos, credit, database, recruiting, purchasing, security.
To write great resume for key holder job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Key Holder Resume

The section contact information is important in your key holder resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Key Holder Resume

The section work experience is an essential part of your key holder resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous key holder responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular key holder position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Key Holder resume experience can include:

  • Identify and report health and/or safety issues or work-related accidents to Store Manager, Assistant Store Manager or Director of Retail immediately; follow company policy and procedures for reporting accidents or injuries on the job
  • Previous experience in retail selling in luxury fashion stores. Experienced in providing excellent customer service
  • Mastery of basic computer skills (Word, Excel, POS systems) to fill in reports and fulfill orders
  • Retail experience, previous sales experience required.
  • Prioritizing tasks and delegating responsibilities
  • Adhere to Loss Prevention guidelines and deter shoplifting by providing excellent customer service

Education on a Key Holder Resume

Make sure to make education a priority on your key holder resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your key holder experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Key Holder Resume

When listing skills on your key holder resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical key holder skills:

  • Flexible, dynamic, with good management skills
  • Utilize Selling Essentials and training resources to educate team on product, improve selling skills, and acheive business goals
  • Climb, kneel, bend and display point of sale effectively
  • An experienced Key Holder/Sales Associate with strong interest in retail
  • Related experience in retail management with demonstrated achievements and progressive responsibilities
  • Handle client complaints efficiently and effectively

List of Typical Experience For a Key Holder Resume


Experience For Retail Key Holder Resume

  • RETAIL EXPERIENCE - 1 to 2 years previous retail experience required
  • Ensure that stock is presented attractively, in good condition and in theme with the company direction
  • Ensures that display product is in good condition and marked appropriately
  • Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners
  • Demonstrate successful leadership ability
  • Specialty retail experience in men's or women's apparel

Experience For Key Holder / Sales Associate Resume

  • Retail experience with a customer-focused company
  • Leading by example on Sales Floor and achieving individual sales goals
  • Consistently utilizes company tools and resources, building a client based business and following up accordingly.
  • Responsible for conducting morning huddles
  • In charge of keeping an accurate up to date record of Mark out of stock items such as
  • Verify system polling (transmission of sales and inventory data to the home system) completed successfully
  • Open registers and back office system, verifying successful transmission of credit card data to bank via x-read
  • Restock cash/wraps with packaging supplies
  • Act as a role model for the sales team by maintaining store policies and procedures at all times

Experience For Key Holder 522, Shops Resume

  • Generate sales by giving personalized and appropriate sales advice
  • Support purchasing strategy as needed locally under the direction of the Retail District Manager
  • Educate clients on product knowledge (styling, trends and fabrication)
  • Responsible for ensuring that the general operation of the store/kiosk is carried out in a professional, organized, and profitable manner
  • To assist in the organisation of the running of the shop floor with regards to all staff operations e.g. breaks, rota’s etc
  • Responsible with SM for all daily cashing up administration
  • Key holding responsibilities (stand alone stores)
  • Pursue Business to Business sales opportunities in the community according to established procedures
  • Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager

Experience For Sunglass Hut-key Holder Resume

  • Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development
  • Availability to work a wide variety of shifts, including mornings, nights, weekends and holidays, in addition to our peak business
  • Change retail system back up tape
  • Embody the brand’s personal image standards and uphold its luxury service standards for all clients
  • Curiosity and passion for the brand and the product categories

Experience For Assistant Boutique Manager Key Holder Riverside Ca Galleria Resume

  • Team-focused and open to collaboration
  • Desire to share expertise and build connections with people
  • Move about a retail store for long periods of time
  • Supervise employees to complete tasks and achieve goals in the absence of store management
  • Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner

Experience For Key Holder Promenade Shops Resume

  • Ensure all brand and product segments represented are managed appropriately to achieve successful business result
  • Familiarization of product features and benefits and effectively communicating these during the selling process; in turn highlighting the uniqueness of the Sandro and Maje brands
  • Always be a sales leader by demonstrating sales standards consistently
  • To promote brand loyalty and awareness stay current with new products, upcoming events (Full Price and Outlet) and promotions
  •  Client Book Management and Clienteling
  • Upholds Customer Service Standards in accordance to the 7 Step Customer Service Policy

Experience For Key Holder Montgomery, al Shoppes Resume

  • Make eye contact and greet customers within 15 seconds
  • Ask open ended questions
  • Attempt to add customer to database
  • Thank them for their purchase and invite them back
  • Handle customer complaint issues appropriately and professionally, when necessary confer with Store Manger or Assistant

Experience For Retail Sales Lead / Key Holder Resume

  • Always make sure personal appearance is in accordance with LeSportsac image guideline set forth in the Operations Manual
  • Effectively perform the Selling Captain role, serving as role model for sales associates in sales generation and customer service by making the customer experience the priority. Acheive personal SPH targets
  •  Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the sales opportunity
  •  Safeguard the store’s inventory by adherence to the company’s loss prevention program
  • Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company cul-ture, store operations, policies & procedures, management and exceptional sales and service skills. Assists with training and motivating associates to achieve maximum sales productivity and ensures that sales plans are achieved
  • Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to pro-tect the store from internal and external shortage
  • Retail experience in fashion is preferable, but a passion for people and fashion is essential

Experience For Key Holder Chino Hills, Ca Shoppes Resume

  • Oversee daily operations of the campus store, staff and service
  • Perform semi-annual inventory counts
  • Identified current and future customer requirements by establishing rapport with potential and actual customers, campus leaders and other persons in a position to understand service requirements
  • Perform cash handling and deposits (see cash handling policy)
  • Go above and beyond the customer's initial requests and assist in fulfilling his/her wardrobe needs by recommending complete outfits
  •  Meet sales goals
  •  Utilize the elevated levels of sales and service to maximize sales performance
  •  Comply with all sales related policies and procedures
  •  Maintain a keen interest in the fashion industry and market trends

Experience For Key Holder Clinton Township, Mi Mall Resume

  • Focused on building new and lasting customer connections, delivering highly satisfying customer experiences. Consistently lead the La Senza selling model with confidence, passion and expertise for the brand
  • Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to elevate the shopping experience. Develop customer loyalty and following
  • Adhere to visual merchandising and housekeeping standards
  • Promote and display teamwork across all zones to ensure the customer’s journey is seamless
  • Understand budgets, sales, hourly, goals, and allocations
  • Leads by example and ensures that Sales Associates are engaging all customers as per set standards. Supports and directs all staff in tasks and achieving daily goals
  • Addresses & deals with any safety issues, day-to-day problems or other issues pertaining to the store/kiosk, its customers or staff and handles each situation in a professional manner. Informs management of issues and escalates as required and/or needed

List of Typical Skills For a Key Holder Resume


Skills For Retail Key Holder Resume

  • Experience working with Square
  • Provide customers with an exceptional shopping experience
  • Experience establishing connections in a community
  • Demonstrated results (selling and operational)
  • Experience working as a Key Holder within the fashion retail industry
  • Provide effective coaching in the moment

Skills For Key Holder / Sales Associate Resume

  • Support the continuation of a team selling Store environment that delivers a fashion focused Lane Bryant experience for our Client
  • Operate POS system
  • Experience in the craft beer industry
  • Excellentes compétences en communication et capacité à travailler en équipe
  • Experience in a retail sales/operations role
  • Key Holder and/or Sales Lead experience
  • Retail experience in women's apparel

Skills For Key Holder 522, Shops Resume

  • Retail experience in a customer-service field
  • Demonstrates the ability to connect with and relate to customers and builds meaningful relationships
  • Displays confidence (ie: makes eye contact, strong posture)
  • Leverage in-store technology to ensure every customer’s experience is transformational
  • Drive a best-in-class service experience that exceeds our customer's expectations, inspires customer confidence and creates loyalty
  • Demonstrate products and add value to every interaction
  • Disarm boutique. Walk the floor, inspect premises for evidence of unusual occurrences
  • Verify that the prior day’s deposit is ready for armored car pick up
  • Women's retail experience

Skills For Sunglass Hut-key Holder Resume

  • Develop strong local network with various community leaders and coaches
  • Contribute to an environment that consistently delivers a transformational customer experience
  • Excellent growth opportunities
  •  Demonstrate an in-depth knowledge of the merchandise
  • A genuine desire to provide excellent customer service
  • Promote and drive Customer experience scores and feedback levels in store
  • Demonstrate the ability to build a bra wardrobe and expand the sale across multiple categories through listening to understand her buying style

Skills For Assistant Boutique Manager Key Holder Riverside Ca Galleria Resume

  • Demonstrate the ability to assist multiple customers
  • Build loyalty through excellent customer service
  • Strong sense of fashion style
  • Two years of experience as a key holder
  • Retail store experience required
  • Willing to working flexible hours, including nights and weekends
  • Following the company's standards while maintaining and increasing the sales of the store
  • Offering guidance and direction to the sales team to assist with their development and ensure KPIs are being met
  • Setting and disarming alarms

Skills For Key Holder Promenade Shops Resume

  • Opening and closing the store as needed
  • Operating and inventory results
  • Training & Development of People
  • Ensuring the Boutique is opened and closed in line with business hours
  • Ensuring daily targets are set and breaks allocated for team members

Skills For Key Holder Montgomery, al Shoppes Resume

  • Ensuring keys are kept safe at all times for the security of the business
  • Keeping track of inventories
  • Providing constant feedback on the product
  • Maintaining open lines of communication with store and department management to relay pertinent information and ensure efficient operations
  • Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced, displayed and rotated correctly
  • Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities
  • Create a positive work environment through coaching, mentoring, and ensuring policies are followed
  •  After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction

Skills For Retail Sales Lead / Key Holder Resume

  • To have responsibility of being a Key Holder within the shop; opening and closing the shop
  • Exhibits exceptional selling floor behaviors that contribute to making sales plan, through the core metrics of conversion, and IPT
  • Highly proficient role model in all BOS store selling areas/roles, i.e., greeter, fitting room, and register coverage
  • Responsible for Cash around opening and closing the store
  • Leave a lasting impression during every interaction; this includes carry out service

Skills For Key Holder Chino Hills, Ca Shoppes Resume

  • Go above and beyond the customer’s initial requests and assist in fulfilling his/her wardrobe needs by recommending complete outfits
  • Set the tone on stage - keep advisors motivated, smiling, and servicing clients
  • Responsible for opening and closing the store when senior managers are absent
  • Assist in optimizing sales results of the shop, achieving monthly sales plan set by headquarters
  • Ensures customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required
  • Responsible for maintaining store/kiosk within the standards set out for visual merchandising
  • To assist in driving sales in store and ensuring the team maximise every sale through add-on sales
  • Promote regular clientelling amongst the team and the updating of the customer database
  • Assist in merchandising, display maintenance and store housekeeping

Skills For Key Holder Clinton Township, Mi Mall Resume

  • Responsible for opening/closing of the Boutique
  • Responsible for handling the cash float, daily takings and banking procedure (access to the safe deposit)
  • Assists in the maintenance of merchandising/display/marketing standards and that store is consistently replenished.
  • Works with other Beauty Ambassadors to improve performance through peer coaching, team selling, encouragement and feedback.
  • Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor
  • Work a flexible schedule based on department and store/company needs, including holidays and weekends

List of Typical Responsibilities For a Key Holder Resume


Responsibilities For Retail Key Holder Resume

  • Is familiar with and acts within all store/kiosk related policies and procedures, systems and product knowledge. Uses same as required and shares this with staff and fans as needed
  • Opens and closes the store/kiosk as/if assigned/required. Responsible for the security of store/kiosk keys & when provided the confidentiality of alarm system codes
  • Operate the Apropos and CSI machines and balance the tills
  • Participates in the hiring process by screening and scheduling interviews for candidates
  • Responsible for all monies, including sales receipts, credit card transactions, floats and the correct processing of sales
  • Support onboarding and continued training of sales associates
  • Sales, customer assistance and the building up of customer loyalty
  • Knowledge of UES clientele’s expectations and shopping habits
  • Assists in the prescreening of Beauty Ambassadors and auditions.

Responsibilities For Key Holder / Sales Associate Resume

  • Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks
  • Follow proper cash handling procedures and bank deposit procedures
  • Coach and reward in the moment to maximize selling potential of associates
  • Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
  • Possess a distinctive understanding of colors and a keen eye for style and fashion
  • Flexibility in personal time commitments to do what is necessary based on the needs of the business, including weekend availability
  • Flexibility with schedule, including weekday and year-long availability
  • Flexibility in personal time commitments to be scheduled and do what is necessary based on the needs of the business, including weekday availability

Responsibilities For Key Holder 522, Shops Resume

  • Consistently achieve individual selling goals to remain in program
  • Possesses a passion for sales and delivering unparalleled customer service
  • Preferably an existing sales associate that aspires for management role
  • Foster a customer focused selling culture
  • Provide in the moment coaching to associates
  • Be proficient in the use of computers including basic knowledge of POS system and Windows-based computer applications
  • Be available to work a flexible work schedule including days, evenings, weekends, and holidays

Responsibilities For Sunglass Hut-key Holder Resume

  • Perform general housekeeping to maintain a clean, organized store
  • Work a flexible schedule, including nights, weekends and holidays is required
  • Continually look for ways to activate and engage local community while integrating TOMS and our One for One
  • Utilize social network platforms such as Instagram to gain community buy-in and following
  • Lead by example when working with customers on the sales floor
  • Support in analyzing business trends and KPI’s to help drive the right behavior on the sales floor

Responsibilities For Assistant Boutique Manager Key Holder Riverside Ca Galleria Resume

  • Administrative paperwork and filing
  • Greet guests within 30 seconds of entering the store
  • Instruct the guest regarding proper care and maintenance of the products
  • For Kiosks assigns and monitors breaks. Ensures staff leave and return as assigned. Informs management when issues arise
  • As assigned closes out the POS at the end of day, does deposit and completes all required paperwork & reports
  • Ensures stock levels are maintained to meet fan demand and informs managements of customers’ requests
  • Leads by example and assists with the training of all staff in the store/kiosk on P&P, store standards, customer service, merchandising, cleaning and stock procedures

Responsibilities For Key Holder Promenade Shops Resume

  • To ensure that maximum levels of customer service are being maintained by the team at all times. Help to instil a culture of exceptional service within the team
  • To assist in the induction of all new starters through use of the induction pack. Help to ensure that all checklists are completed at the allotted times
  • In Store Managers absence, to communicate with key head office departments as necessary
  • Help to maintain clean and well organised shop floor, drawers, till points and stockrooms. Ensure all items are clearly labelled and priced
  • Ensure stock and replenishment levels are maintained
  • Ensure all stock systems, paperwork, deliveries and procedures are carried out correctly by the team
  • Flexibility to stay late if required
  • Flexibility to attend the Boutique in case of an emergency
  • Travel on short notice within the district and region as needed

Responsibilities For Key Holder Montgomery, al Shoppes Resume

  • Focused on building new and lasting customer connections, delivering a highly satisfying customer experiences. Consistently leads the La Senza selling model with confidence, passion and expertise for the brand. Confident in knowledge
  • Consistently offer bra measurements and fittings to determine the right fit; use name exchange, and share personal testimony as a technique. Confident and knowledgeable in Fashion and use the knowledge to educate the customer
  • Promote and display teamwork across all zones to ensure the customer's journey is seamless
  • Take initiative to elevate personal knowledge of all product categories, maintains store presentation
  • Aware of overall business results, overall satisfaction, and drivers of customer satisfaction

Responsibilities For Retail Sales Lead / Key Holder Resume

  • Understand key business metrics and read and action performance screens
  • Bra/Launch performance, sales percent to plan, SPH, conversion, ADS, UPT
  • Accurately fulfill e-commerce orders and insure efficient and friendly customer service
  • Maintain brand’s visual standards
  • Communicate product feedback to manager
  • Clean, vacuum, fold, steam and replenish sales floor
  • Down-to-earth, simple, friendly, elegant character
  • Rigorous, honest, dependable mindset (inventory and cash management)

Responsibilities For Key Holder Chino Hills, Ca Shoppes Resume

  • Up-to-date about the current retail, omnichannel environment
  • Practical mindset and attitude
  • Uses ice-breakers to build relationships with clients. Asks open-ended, probing questions to gain understanding of skin care and other beauty needs. Confirms the client needs, offering products through demonstration and education. Confirms choices and closes the sale.
  • Meets/exceeds all personal goals. Acts as a role model delivering consistent and exemplary service.
  • Assumes the role of Sales Leader as needed. Follows-up with Store Manager to discuss observations, feedback and concerns.
  • Assists in the maintenance of consistent standards of cleanliness, maintenance and organization.
  • Follows all safety and emergency procedures.

Responsibilities For Key Holder Clinton Township, Mi Mall Resume

  • Follows all policies and procedures. Immediately reports any variances to Store Managers, District Manager, Store Operations or Human Resources.
  • Assists in the preparation and completion of accurate physical inventory as requested.
  • Refers qualified Beauty Ambassadors to management.
  • Trains new hires on Point of Sale and operational tasks.
  • Maintains open/flexible availability at all times.
  • Consistently follows the Bare Escentuals Appearance Guidelines.
  • Creates and ensures an environment where all employees are treated fairly and respectfully.

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