Healthcare Manager Resume Sample

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Wilton Grady
232 Johnston Mountain,  Philadelphia,  PA
+1 (555) 997 5387

Work Experience

Healthcare Program Manager
02/2018 - PRESENT
Phoenix, AZ
  • Credibly represent Xerox’s strategy, offerings, and understanding of the industry in a variety of settings and audiences to include internal and external audiences
  • Works in conjunction with other business services support groups, including sales support and marketing personnel Attends all sales meetings and training sessions as required by management
  • Above 5 years working experience in MNC/ Fortune 500 companies
  • Good command of Business English
  • Responsible for developing a clear vision to drive the strategy and go-to-market approach for Facebook’s OTC and RX clients to drive revenue and product adoption
  • Work cross-functionally with Facebook’s Policy, Product, Business Operations, Measurement/Metrics, and Product Marketing teams to optimize our vertical efforts
  • Marketing and sales experience, with strong digital media experience and knowledge
  • Identify best practices in other verticals or teams and translate them to their own business, and ability to scale learnings and successes to other verticals or markets
Healthcare Marketing Manager
04/2013 - 11/2017
Philadelphia, PA
  • Strong management experience and coaching skills, with the ability to build teams and develop managers, as well as to build and maintain a positive team culture
  • Track record of strategic thinking leading to actionable plans that drove business results
  • Experience partnering with c-level employees at clients and agencies
  • Adheres to the Case Managers’ ethical principles and standards as described in the CMSA’s Standards of Practice
  • Experience driving revenue growth with emerging opportunities and established partnerships
  • Strong understanding of technology and trends that are changing the advertising business
  • Comfortable in solving both performance based and branding objectives
Regional Healthcare Manager
09/2009 - 10/2012
Los Angeles, CA
  • Avid Facebook and Instagram user and knowledge of the media landscape, reseller channels, and vertical markets
  • Implements and monitors operational/office policy and procedures
  • Ensures office processes are efficient, supports the care center, and enhances patient satisfaction and retention
  • Analyzes daily office operations and utilization of resources
  • Maintains appropriate staffing levels and morale
  • Interacts with regional manager to facilitate office operations to meet company objectives
  • Manages the department’s overall performance and for motivating team to exceed department goals and objectives
  • Prior team-based project leadership experience in a consulting firm
  • Documentation of care management activities in Beacon’s Flex Care system


Indiana Wesleyan University - Cleveland Education Center
2004 - 2008
Bachelor's Degree in Healthcare Administration

Professional Skills

  • Strong project management skills with experience in organizing planning and executing large-scale projects from vision through implementation
  • Excellent client-facing skills and history of significant client exposure (internal within your organisation or external)
  • Previous work experience in a healthcare management consulting firm and/or a combination of industry and consulting experience
  • Prior consulting project leadership experience
  • Experience in contributing to the development of product pricing and utilizing financial modeling in making rate decisions
  • Experience delegating to and directing others in the effective execution of a project plan
  • Experience managing the quality of a team’s work product and producing “client ready” deliverables

How to write Healthcare Manager Resume

Healthcare Manager role is responsible for presentation, health, healthcare, research, reporting, planning, analytical, finance, training, integration.
To write great resume for healthcare manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Healthcare Manager Resume

The section contact information is important in your healthcare manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Healthcare Manager Resume

The section work experience is an essential part of your healthcare manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous healthcare manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular healthcare manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Healthcare Manager resume experience can include:

  • Demonstrated ability to simultaneously manage large scale concurrent projects and effectively respond to unanticipated customer business priorities
  • Demonstrates Solid capability in the PMI PMBOK knowledge areas to the extent necessary to effectively manage or support projects
  • Strong analytical and quantitative skills; bias towards data-based decision making
  • Good interpersonal skills, with the ability to influence to C-Suite level
  • Manage time and workload effectively, including planning, organizing and prioritizing with keen attention to details
  • Excellent budget and project management experience and demonstrable results with multi-channel marketing campaigns

Education on a Healthcare Manager Resume

Make sure to make education a priority on your healthcare manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your healthcare manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Healthcare Manager Resume

When listing skills on your healthcare manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical healthcare manager skills:

  • Excellent quantitative analysis, project management, research, and core consulting skills
  • Progressive work experience in the healthcare industry with some combination of the following skills
  • Strong problem solving skills with the ability to exercise mature judgment
  • Possess strong social media skills and channel expertise
  • Self-motivated with effective organizational/time management skills
  • Proven experience leading consulting project teams, working at executive levels within top ASX organisations or equivalent

List of Typical Experience For a Healthcare Manager Resume


Experience For Healthcare Program Manager Resume

  • Communication and presentation skills with an emphasis on translating insights, product information, and data into client or brand value
  • Hands-on experience as a project manager leading business and technology strategy projects and full life-cycle software implementation projects
  • Demonstrated proficiency in Microsoft Office suite including MS Project, Excel, Word and power point
  • Solid understanding of the links and dependencies between the projects and other in-flight projects and/or business initiatives
  • Builds effective relationships with the client’s management team, community groups, and other stakeholders
  • Guide the creation of persuasive presentations and stories that demonstrate the value of Facebook to clients for both DTC and HCP marketing

Experience For Healthcare Marketing Manager Resume

  • Proven ability to forge relationship with senior leadership or decision makers on brands or at agencies
  • Understanding of the Healthcare customer segment
  • Lead the planning, development and execution of all Healthcare marketing initiatives
  • Provides input to the development of on-going progress reports
  • Identifies and communicates issues to the integration management such as issues which impact cost schedules and timing
  • Develops and delivers training materials
  • Serve as the marketing expert and strategist for the Healthcare customer segment
  • Create and Manage work plan using Microsoft Project
  • Engage in critical Business decision making

Experience For Healthcare Consulting Manager Resume

  • Work with subcontractor groups to ensure performance is in line and supports client’s SLAs
  • Develops systems and services that support Conduent and business unit needs
  • Ensures that business practices are performed in accordance with Conduent policy, procedure and applicable federal, state, and local laws and regulations
  • Conducts Chronic Care Model visits and reviews the patient’s informal and formal support systems, focusing on what patients want to improve and educating them about their chronic disease
  • Develop recommendations and guidance on effective methods to target the Healthcare segment based on past results and new research
  • On larger engagements, be able to work with larger management teams and determine inter-dependencies between the WMP project and other initiatives
  • Ensures customer requirements are met in accordance with established customer service guidelines
  • Assists functional work streams (such as IT HR and Finance) as they relate to the overall transition plan

Experience For Regional Healthcare Manager Resume

  • Collaborate with U.S. campaign manager teammates to develop compelling, high-impact campaigns and Account-Based Marketing (ABM) programs across multiple channels to successfully engage target accounts and generate pipeline/opportunities for Sales
  • Understand the digital buyer’s journey for Healthcare accounts and develop the personalization strategy for campaign and web messaging
  • Enable the Corporate, Commercial, and Public Sector sales teams with marketing assets and tools to help open doors and develop opportunities
  • Coordinate with other teams which impact Healthcare marketing activities (such as the Global Business Unit, WW Marketing, Events, Media, Web, Content/Messaging, etc.) to provide strategic leadership
  • Stay on the cutting edge of marketing best practices in Healthcare by researching the latest trends and gathering new ideas from industry analysts and experts, vendors/agencies, and peers/competitors
  • Help deliver insightful reporting and analytics that shows how marketing programs impact revenue; define and track key metrics to optimize marketing campaigns, help with dashboards, and deliver ad-hoc analyses as needed
  • B2B marketing experience in the technology industry

Experience For Account Manager Healthcare Resume

  • Knowledge of modern marketing principles, practices, optimum mix of tactics, vehicles and tools for targeting named accounts
  • Successful history of developing and executing demand generation and pipeline-building marketing programs and campaigns (including digital and direct marketing, events, etc.) within a country or region
  • Team oriented, motivated self-starter with relationship building skills; demonstrated ability to work well with individuals across multiple organizations and to lead virtual, cross-functional teams
  • Excellent written and verbal communication skills; strong presentation skills with demonstrated ability to present across multiple levels and audiences of the company
  • Manage multiple engagements, oversee engagement status and ensure maintenance of milestones of all projects
  • Serve as engagement leader and/or client service coordinator, when appropriate

Experience For Healthcare Senior Manager Resume

  • Understand skillsets and capabilities of Senior Associates, Supervisors and Managers and monitor and review work product that they prepare and report on performance while articulating coaching notes throughout the process
  • Review work product of Senior Associates, Supervisors and Managers and communicate audit status to clients periodically and assess resources needed for project completion
  • A successful record of directing and deploying team members on multiple simultaneous engagements
  • Maintain contact with clients throughout the year to develop deeper relationships to better understand client’s goals and strategies
  • Provide insightful business advice and present oneself as a trusted business advisor
  • Manage profitability of projects, evaluate strategy for growth of the Firm
  • Play the lead role in developing the holistic business across a series of pharma accounts prioritizing business opportunities for Facebook and our family of brands, including Instagram and Messenger

Experience For Industry Manager, Healthcare Resume

  • Work cross functionally with in-market teams, Policy, Business Operations, Platform, Measurement / Metrics, and Product Marketing to optimize our client efforts
  • Mentor and manage teams of junior consultants to deliver project on time, on budget as well as QA work done by the team
  • Guide development of geographically competitive, broad access, stable networks that achieve objectives for unit cost performance and trend management
  • Evaluate and negotiate contracts in compliance with company templates, reimbursement structure standards and other key process controls
  • Set team direction, resolve problems and provide guidance to members of your team
  • Leads all phases of a new platform implementation project
  • Serves as single point of contact for the client for technical issues

Experience For Senior Manager, Healthcare Resume

  • Provide business leadership for Analyst teams to outline project scope and requirements
  • Work with IT teams, Architects, and Systems Analysts, to implement technology components
  • Directs and coordinates activities related to the design, development and implementation of system enhancements and modifications
  • Coordinates across multiple teams, both internal and external, to facilitate timely and quality implementations of IT initiatives, small and large
  • Oversees the change management process
  • Reviews and provides recommendations/approval of IT expenditures
  • Demonstrated knowledge/skills in health payer industry standards, including transaction sets, code sets, valid value sets, standards for paper claim forms, audits, etc
  • Quality assurance process development and enforcement experience in healthcare payer industry
  • PMP and CSM are definite pluses

Experience For Healthcare Manager of Provider Network Contracting Resume

  • New account acquisition and development
  • Ensure that the benefits of the complete range of Mitel products are understood and communicated at all levels within the accounts
  • Promote Mitel through meetings, presentations and other constant engagement, at the very least, quarterly business reviews for larger existing and potential future large customers
  • Partner with functional stakeholders to ensure smooth delivery, resolving roadblocks and managing escalations as required
  • Develop and execute on revenue driven sales strategies and business plans
  • Plan and implement activities for customer acquisition and customer loyalty
  • Work in partnership across overlay teams to ensure Mitel’s objectives are met
  • Collaborate with internal stakeholders to drive consensus across all lines of business
  • Understand healthcare regulation and insure internal stakeholders are kept current on regulatory requirements

Experience For Beahvioral Healthcare Manager Resume

  • Forecast and plan financial and resource requirements
  • Negotiate hospital and physician agreements
  • Manage and evangelize application deployments across the organization to rapidly increase use and feedback for refinement
  • Coordinate the collection of business requirements and user-stories, helping to interpret user experience and develop workflow that efficiently meets the needs of the business, initially with supervision and then independently
  • Ensure that compliance requirements and policies are enforced at all times and are integral to system design

List of Typical Skills For a Healthcare Manager Resume


Skills For Healthcare Program Manager Resume

  • Experience using project management tools, email newsletter tools, inbound marketing and sales platforms (such as HubSpot) strongly desired
  • Demonstrated comprehensive experience implementing and/or migrating a large scale Managed Care/Healthcare system
  • Engage appropriate resources to ensure clients’ needs are met effectively and efficiently
  • Strong campaign and program development experience
  • Develop and track metrics and effectively communicate progress and results
  • Experience leading team meetings and keeping team informed of relevant developments
  • Marketing experience, with 5+ years in digital marketing or media

Skills For Healthcare Marketing Manager Resume

  • Previous experience of working in the health sector
  • Experience, preferably within a consulting, project finance or corporate finance background
  • Financial modelling, public sector and/or project finance experience would be desirable, but not essential
  • Experience in a physician’s office, clinical or hospital setting
  • Manage and prioritize multiple concurrent projects with varying timeframes is essential
  • Negotiation experience with provider and facility contracting
  • Enior experience in healthcare consulting
  • The skill to identify potential wider scope opportunities and bring these deals to closure
  • A strong understanding of Unified Communications and Cloud-based technologies

Skills For Healthcare Consulting Manager Resume

  • Experience of structured sales techniques spanning the entire sales cycle
  • Support clients through education and effective problem solving. Involve appropriate internal resources as needed
  • Strong understanding of the healthcare buyers’ objectives, challenges, mindset, and content consumption habits
  • Demonstrated ability to develop and execute marketing strategy and complex programs and tactics
  • Hands-on experience working with healthcare and pharmaceutical industry stakeholders and reporters

Skills For Regional Healthcare Manager Resume

  • Previous sales leadership experience desired but not mandatory
  • Demonstrated ability to manage staff and vendor partners in a complex IT environment
  • Demonstrate Mitel product portfolio
  • A proven ability to win large, multi-year infrastructure or software projects would be advantageous
  • Healthcare experience
  • Demonstrate Lyft Business thought leadership in healthcare, and help increase brand awareness of Lyft Business’ Healthcare solutions
  • Scrappy, proactive mindset – ability to work with minimal guidance, set and adjust priorities
  • Track record of strong project management and results orientation
  • Knowledge of the healthcare environment and demonstrated ability to place controls to ensure compliance to guidelines

Skills For Account Manager Healthcare Resume

  • Demonstrated ability to interpret market research and secondary analysis and translate into actionable tactics
  • Experience with
  • Understanding of NHS financial modelling; LTFM’s and business case models
  • Expanding existing accounts within the UK Healthcare market
  • Creating exceptional development opportunities
  • Fostering a global, collaborative, workplace
  • Creating opportunities for our Seniors and Consultants to have an impact
  • Nursing and Midwifery Recruitment Open Day - 27 Apr 2017

Skills For Healthcare Senior Manager Resume

  • Understanding of Medicare reimbursement methodologies such as Resource Based Relative Value System (RBRVS), DRGs, Ambulatory Surgery Center Groupers, etc
  • Overseeing client deliverables
  • Integrating and managing several work streams across Porter Novelli offices and specialty services
  • Supporting overall account and budget management
  • Supporting new business efforts
  • Master Scheduler - capable of blending multiple project schedules and plans together and tracking & reporting accordingly on a master schedule perspective
  • Challenged and improved traditional ways of working through listening to patients and working with our clients
  • Upervising or managing business and management principles and practices

Skills For Industry Manager, Healthcare Resume

  • Take a multidisciplinary approach to addressing projects in one or more of the practice’s following focus areas
  • Manage unit cost budgets, target setting, performance reporting and associated financial models
  • Be the key driver and accept ownership for bringing opportunities to closure and meeting assigned revenue objectives quarterly
  • Manage analytics tools including evangelization, training, and internal customer management
  • Push or pull heavy objects using up to 35 pounds of force
  • Familiarity with risk contracting and patient centered medical home philosophy

Skills For Senior Manager, Healthcare Resume

  • Ensure that the Mitel brand is visible at appropriate customer events, further enhancing the credibility of our solutions and services
  • The ability to manage multiple, ongoing projects simultaneously
  • Develop, lead and manage recommendations for performance based funding opportunities
  • With an understanding of the business, translate needs into clear requirements
  • Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook and Project
  • Act as the liaison between Sales, Promotional Marketing Client Services, and the client

Skills For Healthcare Manager of Provider Network Contracting Resume

  • Lead strategy and execution of messaging, content, campaigns for the healthcare segment
  • Partner with Demand Gen to drive marketing qualified leads and influence opportunities
  • Lead sales enablement for the healthcare sales team, develop content and lead training
  • Analyze the performance of channels and campaigns to inform marketing decisions
  • Work with agencies, contractors, and Lyft creative and marketing teams to deliver projects on time
  • Plan and execute local and national meetings to keep aligned with key strategies while meeting patient needs
  • Familiarity with managing digital and social campaigns
  • This area is under the leadership of the SVP & Chief Operating Officer

Skills For Beahvioral Healthcare Manager Resume

  • Grasp complex commercial issues quickly particularly those faced by health and social care organisations
  • High level of MS Excel proficiency
  • Commercial curiosity and an appetite to learn
  • Remain committed to the communities that we serve
  • Knowledge of basic Office 365 and Salesforce desired
  • Serving as a day-to-day client counsel on key healthcare policy issues and pharmaceutical industry public affairs projects, with an emphasis on access, affordability and reform
  • Coordinating messaging, stakeholder engagement and media relations efforts to support clients’ positions and provide context around the broader healthcare landscape
  • Assist in obtaining a regular assessment of the team’s performance and make suggestions for improvement; encourage team to consistently strive to improve deliverable quality through verification & validation of results

List of Typical Responsibilities For a Healthcare Manager Resume


Responsibilities For Healthcare Program Manager Resume

  • Create deployment strategies based upon prioritization of user pain points and delivery complexity. Drive the project teams accordingly, initially with supervision and then independently
  • Strong interpersonal skills required. Understands that the clients’ best interests are served through smooth, seamless service delivery
  • Cross-functional communication and strong people management skills are essential
  • Operations consulting experience in a Tier 1 Consulting firm or boutique operations firm; or
  • Experience putting together strategic models

Responsibilities For Healthcare Marketing Manager Resume

  • Managerial experience working in a healthcare organisation e.g. clinician in a hospital / researcher
  • Evidence of delivering a ‘value for money’ service.People who applied for this job also applied for
  • Developing peers and junior staff by serving as a performance coach and providing on-going feedback and coaching to project team members
  • Use their PM tool (innatas) to manage project plans, resource allocation, update project statuses, demand management, budget and time reporting
  • Manage current and upcoming risk for the project
  • Lead project status meetings, updating necessary team members on both business and IT side

Responsibilities For Healthcare Consulting Manager Resume

  • Actively driving methodology development in the core area of expertise
  • Xperience of working with potentially aggressive people
  • Input and create internal debriefs; record keeping; create references
  • Educate stakeholder team members and reinforce new processes and tools to ensure rapid deployment and user acceptance
  • Work directly with customers and partners to understand their needs from both a business and technical perspective, initially with supervision and then independently
  • Coordinate within the Data Science/BI team by working with all levels of the Enterprise, across multiple service lines and with teams responsible for data operations, product development, billing and reporting, with the assistance of Director of Data and Analytics or Chief Data Office
  • Analyze changing business processes; identify key insights and leverage practices and processes

Responsibilities For Regional Healthcare Manager Resume

  • Work with Business Intelligence and technology to drive the development and delivery of features across multiple release cycles
  • Foster a data-driven culture that empowers cross-functional partner’s success
  • Product management or product design experience, preferably working in provider-side health care industry i.e., brokers and consultants, employers, health plans, physicians groups or third party administrators
  • Demonstrable experience in strategic project management, system implementation and deployment. Solutions orientated approach and energy is needed to meet clients’ expectations
  • Demonstrated an ability to work with cross-functional leaders and/or senior management to develop and implement change management strategies associated with people, process, and technology solutions
  • Enthusiastically collaborates with co-workers to share ideas and opinions about improving processes, services and customer experience

Responsibilities For Account Manager Healthcare Resume

  • Effectively understand, communicate and execute a suite of field support servicesthat enable sellers and sales leaders to better identify, access, close and grow targeted healthcare clients, including but not limited to
  • Demonstrated leadership skills and the ability to manage multiple projects and all levels of staff
  • Mentor and manage teams of consultants to deliver project on time, on budget as well as QA work done by the team
  • Identify and eliminate roadblocks for the team
  • Builds trusted relationships with key client stakeholders. Provide resourceful solutions to solve issues/problems and escalate when necessary
  • Process client questions and concerns immediately, and facilitate complete resolution
  • Manage client services workflow to meet client deadlines in a team environment
  • Responsible for multiple moderate to extremely complex programs. Likely managing more complex pricing and price adjustments using standard established formulas and variables
  • Microsoft office systems knowledge

Responsibilities For Healthcare Senior Manager Resume

  • Lead multiple client programs and manage expectations
  • Define and goals and metrics across channels, campaigns, and programs
  • Travel to NYC office and industry events as required
  • Scan and advise on market trends, government regulations and developments, new technologies and service offerings as well as opportunity areas in the healthcare sector
  • Manage pipeline on healthcare projects, including pursuing and closing opportunities identified, regularly updating on progress, potential roadblocks and actively seeking to resolve issues to enable a healthy pipeline and flow of projects
  • Expert knowledge of the revenue cycle with an emphasis on hospital charge capture processes is required
  • Manage requirements from stakeholders
  • Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport persuades others and gains understanding
  • Capability to put together financial projections

Responsibilities For Industry Manager, Healthcare Resume

  • Experience assisting with physician alignment strategy, post-acute care strategic partnerships, and/or developing value based reimbursement models (e.g., bundling, ACOs) is strongly desired
  • The ability and willingness to travel and work overtime whenever necessary
  • Experience contributing to the development of product pricing and utilizing financial modeling in making rate decisions and managing a medical cost and administrative budget
  • Relevant account management experience (required )
  • Consulting project management and practice development to further grow the solution business of Philips CEE
  • Developing strategic working relationships with client counterparts and managing day-to-day client engagement
  • Partnering with other Philips Associates and Managers to achieve project goals and oversee creation of deliverables
  • Remain flexible and think proactively
  • Develop and provide sound strategic council and build integrated social media plans

Responsibilities For Senior Manager, Healthcare Resume

  • Position is based in Atlanta, GA or Denver, CO (no relocation provided)
  • Knowledge of value based reimbursement methodologies and Accountable Care Organizations
  • Marketing experience with healthcare providers required (large physician practices, hospitals or health systems); current, deep knowledge of the healthcare industry and related marketing trends essential
  • A valid driver’s license with an acceptable motor vehicle record
  • Flexibility for overnight travel as needed
  • Current BLS and/or CPR certification
  • Knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF and IHD

Responsibilities For Healthcare Manager of Provider Network Contracting Resume

  • Carve out a long term, advanced career path in sales and service, corporate accounts, or management
  • Use your industry knowledge and your desire to shape the strategy of health care providers and regional health systems across Central Eastern Europe to improve people’s lives by increasing efficiency and effectiveness of our clients
  • Providing subject matter expertise to our clients - healthcare providers and regional health systems – by using business planning skills, data analytics, observations and experience to identify potential development for new healthcare services, business models and improvement opportunities for better care at affordable cost
  • Managing own consulting projects, project work streams, analysis of client operations and client management, solution design and implementation of project deliverables
  • Exceptional quantitative, analytical and financial skills
  • Experience in conducting business strategic and operational planning in healthcare industry, identifying clinical and business process improvement opportunities and managing the implementation of consulting projects
  • Knowledge of the healthcare industry including healthcare delivery trends, clinical/business processes and issues with healthcare redesign to balance quality of care and costs

Responsibilities For Beahvioral Healthcare Manager Resume

  • Willingness to travel to client sites throughout CEE as needed
  • Been involved in the largest health system transformation project in the Southern Hemisphere
  • Promotional Product background
  • Opened several new hospitals
  • Brought new technologies in to replace old and inefficient systems
  • Opened health providers minds to best practice from providers around the globe
  • Run competitions with hospitals to design and develop new technologies to improve patient care; and generally

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