Health Services Manager Resume Sample

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Name Rath
38336 Lynn Route,  Detroit, MI
+1 (555) 493 0552

Work Experience


Health Services Manager
11/2017 - PRESENT
Los Angeles, CA
  • Ensure compliance with Cargill’s Medical Privacy Policy
  • Oversees Program Coordinator's execution of coordination activities associated with clients’ health assessments such as scheduling, distribution and/or collection of critical forms/information, patient registration, catering, coordinating client accommodations, identifying client preferences, facilitating completion of contracts with employers, coordinating billing, etc
  • Oversees Program Coordinator's organization of clients’ health assessments and seamless delivery of services across multiple departments and providers
  • Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
  • Develop and Manage Workplace Wellness Initiatives
  • Reporting, Audits and Analysis
  • Analyzes location data and collaborates with Corporate Workers Compensation Managers, Human Resources, Safety, Operations and Plant Management to identify opportunities and implement actions to decrease liability in the Workers Compensation, decrease OSHA reportables, and improve compliance programs to prevent risk
  • Collaborates with Corporate Workers Compensation Managers, Human Resources, Safety, Operations and Plant Management to identify opportunities and implement actions to decrease liability in the Workers Compensation arena
  • Oversee day to day operations of the Ambulatory Pharmacies
Health Services Case Manager
10/2011 - 05/2017
Houston, TX
  • Assist in planning, developing, organizing and evaluating Pharmacy Services
  • Assist in maintaining appropriate computer operation for the Pharmacy
  • Assure compliance with all pharmacy laws and regulations
  • Maintain security systems for the Pharmacy's physical plant and computer software
  • Assure that policies and procedures are updated and followed in coordination with the Director
  • Coordinate with the Purchasing Supervisor activities related to drug use, control, inventory and billing
  • Provide management reports as required by the Director
  • Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to HCPs and patients
Manager Executive Health Services
10/2006 - 04/2011
Chicago, IL
  • Coordinate/facilitate submission of Special Authorization letters to public and private payers
  • Gather pertinent information and coordinate patient’s access to infusion services, as well as conduct follow up activities related to infusion services
  • Liaise with physicians’ offices, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians
  • Coordinate employee injury management as the location Worker’s Compensation Manager
  • Ensure call center SOP’s and VTA’s are kept current
  • Set schedules for all employees
  • Maintain employee timesheets

Education


University of Mount Union
2002 - 2006
Bachelor's Degree in Health

Professional Skills


  • Excellent verbal and written skills on English (and French if a Bilingual role)
  • Computer skills, including use of Medical Tracking System, Infoview, Microsoft Excel, Word, PowerPoint, and Outlook
  • Prior experience in working with an electronic Scheduling and/or Medical Record System
  • Experience in Occupational health and/or management experience in a health care setting
  • Computer skills, including Microsoft Excel, Word, PowerPoint, Outlook
  • Manages resources effectively to cover priority needs. Provides input into capital and operational budget requests
  • Related experience including 1-2 years managerial experience

How to write Health Services Manager Resume

Health Services Manager role is responsible for outlook, microsoft, training, retail, procurement, purchasing, security, design, insurance, software.
To write great resume for health services manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Health Services Manager Resume

The section contact information is important in your health services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Health Services Manager Resume

The section work experience is an essential part of your health services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous health services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular health services manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Health Services Manager resume experience can include:

  • Develops clear goals and objectives for performance management and effectively communicates expectations, and holds the team accountable for results
  • Maintains effective systems of communication, information gathering and documentation
  • Knowledge or experience with OSHA recordkeeping, Workers’ Compensation, and HIPPA regulations
  • RN license active and in good standing in the state of CA Or ability to obtain license in CA
  • Experience in managing Occupational Health and Disability Management in the US or globally
  • Previous experience in Point of Care Testing

Education on a Health Services Manager Resume

Make sure to make education a priority on your health services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your health services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Health Services Manager Resume

When listing skills on your health services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical health services manager skills:

  • Demonstrates critical thinking, clinical judgement, and decision-making skills
  • Management, leadership, mentoring and coaching staff experience
  • Experience working within the community health setting in a health care role
  • RN license active and in good standing in the state of VA or the ability to obtain RN license in VA
  • Occupational Health and/or 2 years nursing management experience
  • Three years’ experience in a fast paced clinical setting

List of Typical Experience For a Health Services Manager Resume

1

Experience For Health Services Case Manager Resume

  • Seven to ten years’ professional experience as a registered nurse
  • Recruiting, screening, hiring and training staff. Conducts annual evaluations and takes corrective action if performance is not acceptable
  • Developing operating standards and procedures
  • Budgeting/marketing and accounts payable
  • Rounding on all employees
  • Ensuring operations are directed towards meeting departmental objectives
  • Developing annual budgets. Controls expenses and use of labor and other resources
2

Experience For Optum Health Financial Services Client Manager Resume

  • Ensures safety and sanitation in all aspects of the operation including assuring employees are aware of proper techniques for food safety
  • Assists in planning and implementing facility designs
  • Responsible for training and development of all staff
  • Responsible for all ordering of supplies, working with vendors and central supply services, including ordering office supplies, lens, contact lens, patient care supplies, and any store needs
  • Responsible for corrective action and working with Operations Manager on employee separations
  • Responsible for maintaining budget with senior leadership to set goals and to ensure budget compliance
  • Work with marketing and vendors to ensure compliance standards are met
  • Provides direction and training to supervisory staff
  • Participate in multi-disciplinary committees and meetings including Nutrition Committee, Patient
3

Experience For Manager Executive Health Services Resume

  • Menu and recipe development to provide healthful, creative and pleasing food choices for patients
  • Specifies standards and procedures for preparing supplemental nutrient products for modified diets
  • Controls purchasing, storage and production of foods
  • Controls areas of responsibility so that meals are served in such a way that is highly pleasing to patients
  • Works to promote positive guest relations incorporating all "Patient First" initiatives into area
4

Experience For Health Services Marketing Manager Resume

  • Responds appropriately to emergent situations and contributes to resolving problems
  • Work with marketing and compliance to ensure all materials meet UW Medicine/Harborview standards
  • Ensures clinical staff maintain appropriate certifications; ensures certified staffing levels align with current medical surveillance demand
  • Ensure that "Patients Are First" goals are met at all times
  • Serves as clients’ primary point of contact for all financial service matters
  • Regularly attend and participate in Mickey’s Roll Call and dept. briefings
5

Experience For Health Services Manager Eyes on James Resume

  • Developing departmental goals, objectives and policies assuring compliance with institutional policies and any governmental and The Joint Commission (TJC) regulations
  • Actively pursues continuous quality improvement. Monitors Patient Satisfaction Scores
  • Monitors supervision of personnel who report to subordinates
  • Continually develops a positive attitude among staff. Assures staff focus on the "Patient's First" model of behavior
  • Safety Committee, WASH Committee, SEICS Leadership, PCS Managers, attend Local LDIs, and others as assigned
  • Actively adapts culinary trends into food services. Ensures quality appearance, variety, flavor and change in menu and tray service
  • Specifies standards and procedures for preparing and service of food. Works closely with Executive Chef, Sous Chefs, Procurement Specialist/Food Purchaser, and Food Service Supervisors to evaluate food production, food distribution and service systems
  • Evaluates and develops efficient work methods
  • Ensures proper maintenance of equipment
6

Experience For Health Services Manager A Resume

  • Identifies need for and purchases of capital equipment
  • Recommends changes to the interior design of the department
  • Promote the mission, vision and values of the UW Medicine Health System
  • Daily operations of retail shop, open five days per week
  • Provide day-to-day strategic and tactical oversight of medical surveillance testing performed at the Walt Disney World (WDW) Health Services facility or in the field; as well as utilization & deployment of the OSHA mobile unit; including all scheduling (both labor & location)
  • Works closely with key partners across the organization to advance the medical surveillance services provided, simplify the execution of work, and to maximize efficiencies
7

Experience For Health Services Program Manager Resume

  • Works with partners and Leaders in areas designated by Safety for medical surveillance programming, to ensure compliance of Cast Members in those work locations
  • Ensures all medical surveillance equipment is maintained; ensures same equipment is scheduled for annual state inspections; and ensures documentation on equipment - as standards require
  • Ensures proper scheduling of Cast Members for medical surveillance testing to maximize labor and equipment efficiencies; identifying gaps and proposing solutions
  • Ensures adherence and updates as needed to policies and procedures for OSHA medical surveillance programs
  • Provide day-to-day tactical oversight of WDW Health Services front desk clinical services ensuring proper patient flow, processing of documents and utilization of labor
  • Provide day-to-day leadership of the Scheduling Specialist to ensure proper scheduling is maintained for both the Occupational and Guest Health and Mickey’s Cast Fitness teams
8

Experience For Manager It-health & Human Services System Analyst Resume

  • Supervises others with the ability to perform Orders associated with Medical Surveillance / Regulatory Compliance. Examples include
  • Evidence-based knowledge of and ability to perform health assessments for designated or assigned ages, sexes, and populations during student intake process and throughout their program
  • Communicate effectively via written oral, electronic, and other means with various, diverse individuals and populations
  • Communicates at all levels in the corporation on Health & Wellbeing strategic direction, operational priorities and metrics
  • Effective implementation of service excellence of the Health Services organization with clear Service Level Agreements within the business
  • Lead the operational aspects of U.S. Associate Health Services including: Disability Management, Centralized Leave Service Center, and Occupational Health
  • Accountable for the engagement, coaching and development of the U.S. Health Services organization
  • Differentiate normal/abnormal findings
9

Experience For Clinical Manager, Behavioral Health Services Resume

  • Provides U.S. input to corporate decision-making on policy and practices related to public health issues, associate health management, and work/life balance initiatives
  • Demonstrated timely Decision Making
  • Experience in an rural emergency setting
  • Sickness absence and disease management experience in a Corporate setting
  • Experience as a family nurse practitioner
  • Providing clinical guidance and act as a resource for clinical assessment and treatment plans
  • Safeguarding confidential medical information
  • Recognizing the cultural diversity and diverse needs of employees on the West White Rose site and provides appropriate care
10

Experience For Senior Manager Behavioral Health Addiction Services Resume

  • Monitor all industrial hygiene activities such as audiograms, air quality testing, and fit testing
  • In an occupational health construction setting
  • In a senior management role within diverse health care setting
  • Monitors U.S. health trends, best practices, regulations and legislation, and makes recommendations accordingly
  • Lead a team of nurses and other health professionals
  • Serve as a consultant and/or in a problem solving capacity with any nursing or medical issue elevated by Health Services team or multi-discipline personnel (e.g., EHS, P&O)
  • Occupational Health legal & regulatory knowledge
  • Design and implementation of Occupational Health programs
  • Selects, manages, develops, mentors and supports staff in designated department or region

List of Typical Skills For a Health Services Manager Resume

1

Skills For Health Services Case Manager Resume

  • Experience in a hospital-based retail Optometry store
  • Evaluating the appropriateness of potential marketing activities with alignment to marketing strategy, targets and business development opportunities
  • Develops high-performance teams by establishing a spirit of cooperation and cohesion by achieving goals
  • Responsible for coordinating medical management meetings and monitoring restricted duty program
  • Successful Completion/Certification of NIOSH approved training in Pulmonary Function testing
  • Routinely monitors, manages and controls assigned budgets, reporting variance as appropriate
  • Maintains a positive, supportive work environment; promotes a “can do” attitude to achieving goals for the hospital, clinics, and overall health system
2

Skills For Optum Health Financial Services Client Manager Resume

  • Expresses openness to others' ideas, inclusiveness, empowering the team
  • Works well with others by being considerate of the needs and feelings of each individual
  • Promotes a productive culture by valuing individuals and their contributions
  • Tend day- to- day routine and emergent treatment, and preventative planning of health care needs of canine and feline population of approximately 500 animals
  • Ensure OSHA required record keeping compliance
  • Ensures OSHA mandated programs and record keeping are completed to comply with regulations
3

Skills For Manager Executive Health Services Resume

  • Ensures OSHA mandated programs and record keeping are completed to comply with regulations
  • Knowledge of online charting systems
  • Graduate of an accredited registered nursing program with current active license (RN) to practice
  • Graduate of accredited Registered Nursing Program with current active license (RN) to practice in the state of Nebraska or a compact state
  • Successful Completion/Certification by the Council of Accreditation in Occupational Hearing Conservation (CAOHC)
  • Knowledge of current OSHA Regulations and Regulatory testing requirements
  • Working for Michigan Medicaid health plan
4

Skills For Health Services Marketing Manager Resume

  • Participate in collaborative research with the Schools of Pharmacy, Medicine, Nursing, and Public Health
  • Assure maintenance of records for dispensing of investigational drugs and other drug-related studies
  • Use Photocopy, fax machines, printers
  • Develops standards for and monitors employee productivity
  • Maintains final approval for department payroll
  • Exhibits willingness to work collaboratively with others to resolve issues
5

Skills For Health Services Manager Eyes on James Resume

  • Works to identify “win-win” solutions that best position the component entity as well as the entire health system
  • Builds appropriate networks with peers and associates to build constructive, supportive relationships
  • Direct, plan, and accomplish objectives and goals of health care and behavior programs to best fit study needs based on principles of animal welfare
  • Support the performance of routine and non-routine surgical and dental procedures for preventative maintenance, treatment, and emergency care
  • Responsible for detailed and accurate medical history records and any records necessary for study success
  • Organize and coordinate study and health care schedules to best match available animal and personnel resources
6

Skills For Health Services Manager A Resume

  • Collaborate with the attending veterinarian to build and maintain network of relationships with external specialists in behavior and medicine to provide most comprehensive care possible
  • Support, and manage team of veterinary technicians and designated behaviorist as line manager to create, implement and maintain robust health, welfare and behavior programs site-wide
  • Manage health care and welfare team budgets
  • Manage with vision and purpose
  • Create and build collaborative relationships
7

Skills For Health Services Program Manager Resume

  • 20%Manages Occupational Health/Workers Compensation Department through efficient utilization of available staff, implementation of policies and procedures and supervision of department staff
  • Develops and documents plant specific policies and procedures to ensure compliance with mandated programs of Company, State or Federal organizations. Reviews with Assistant HSM, annual compliance programs and training in CPR, AED, First Aid, Bloodborne Pathogens, Hearing Conservation, HazMat, and Avian Influenza, Cargill Drug & Alcohol Program
  • 20%Ensures OSHA mandated programs and record keeping are completed to comply with regulations
  • 10 %Functions as a liaison between healthcare professional, employees, and other management personnel to facilitate communication
  • 30%Analyzes Workers Compensation claim data and collaborates with, Corporate Workers Compensation Managers, Human Resources, Safety, Operations and Plant Management to identify opportunities and implement actions to decrease liability in the Workers Compensation arena
  • Experience in emergency orthopedics, surgery, and/or case management
8

Skills For Manager It-health & Human Services System Analyst Resume

  • Evaluate & synthesize various data points in order to develop an overall approach and holistic experience
  • Treat/evaluate/assess employee problems in the clinic
  • Be a liaison between health professionals, employees, other management personnel, and local healthcare providers to facilitate communication
  • Analyzes Workers Compensation claim data and collaborates with, Corporate Workers Compensation Managers, Human Resources, Safety, Operations and Plant Management to identify opportunities and implement actions to decrease liability in the Workers Compensation arena
  • Manages Occupational Health/Workers Compensation Department through efficient utilization of available staff, implementation of policies and procedures and supervision of department staff
  • Functions as a liaison between healthcare professional, employees, and other management personnel to facilitate communication
  • Supervise, develop, and provide day-to-day support to LPN and RN Staff
  • Develops and documents plant specific policies and procedures to ensure compliance with Cargill, State & Federal regulations Provide training and education of policy and procedures to location team members to ensure compliance
9

Skills For Clinical Manager, Behavioral Health Services Resume

  • Manages Occupational Health/Workers Compensation Department through efficient utilization of available staff, implementation of policies and procedures and supervision of department staff
  • Develops and documents plant specific policies and procedures to ensure compliance with mandated programs of Company, State or Federal organizations. Manages compliance programs and training in CPR, AED, First Aid, Bloodborne Pathogens, Hearing Conservation, HazMat, and Avian Influenza, Cargill Drug & Alcohol Program
  • Functions as a liaison between healthcare professionals, employees, and other management personnel to facilitate communication
  • Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
  • Conduct information and conduct patient financial assessment eligibility based on program guidelines
  • Provide responses to general inquiry calls based on information provided as part of the program materials
10

Skills For Senior Manager Behavioral Health Addiction Services Resume

  • Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
  • Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
  • Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
  • Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
  • Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing
  • 30%- Manages Occupational Health Department through efficient utilization of available staff, implementation of policies and procedures and supervision of department staff
  • Graduate of an accredited Registered Nursing Program with a current, active RN license to practice nursing in the State of Arkansas & Missouri
  • Ensures OSHA mandated programs and record keeping are completed to comply with regulations

List of Typical Responsibilities For a Health Services Manager Resume

1

Responsibilities For Health Services Case Manager Resume

  • Active Registered Nursing License to practice in the State of California
  • In Occupational Health Setting
  • Acts as regional interface with other departments to coordinate workflow processes and implementation plans
  • Systemically assesses individual health status through collection of appropriate history, performance of physical assessment and ordering and interpretation of diagnostic test in situations that require additional expertise
  • Responsible for initial assessment all occupational injuries and illness
  • Responsible for developing and monitoring the case management of occupational illness and injuries based on IIHL, OSHA, employee’s needs, client and employer responsibilities and other stakeholders requirements
  • Acts in a manner consistent with the NP/RN professional responsibility, standards of practice and ethical conduct
2

Responsibilities For Optum Health Financial Services Client Manager Resume

  • Develops, implements and directs employee health and wellness programs based on the needs of the employee and the needs of the worksite
  • Monitors and is actively involved in TB and pandemic infection prevention, surveillance and education for the West White Rose site staff
  • Provide expert and specialized knowledge of primary health care to the nurse practitioners, registered nurses and paramedic staff
  • Budget development and budget control
  • Review and upkeep of all medical supplies and equipment
  • Knowledge of OSHA and Workers Compensation
3

Responsibilities For Manager Executive Health Services Resume

  • Schedule flexibily in order to cover other shifts
  • Bilingual ( English - Spanish)
  • Familiarity with FMLA and ADAAA regulations
  • Ability and willingness to work on-call hours for off-shift care of employees and occasional weekend work
  • Bilingual English and Burmese or Spanish
  • Deal with conflict and difficult situations
  • Demonstrated ability to provide strategic and tactical leadership skills, taking concept and driving to implementation, with a focus on people, process and data
4

Responsibilities For Health Services Marketing Manager Resume

  • Management Experience in a Health Care Setting
  • Previously experience with NCQA
  • Experience with electronic medical record software (EMRs)
  • Provide billing information for inquiries from patients, other hospital departments, and third party payers
  • Provide supervision for the Operations Lead Pharmacist, Lead Technician, Program Operation Specialists and Pharmacy Technicians who work on billing
  • In Occupational Health Setting
5

Responsibilities For Health Services Manager Eyes on James Resume

  • In Occupational Nursing
  • Knowledge of OSHA regulated programs and record-keeping requirements
  • Ability/Availability to work weekends
  • Formal education in health management or health administration
  • Responsible to: Director, Med-Surg and BHS
  • Advances measurable outcomes to improve deployment of health fundamentals, reduce population health risks, increase energy levels, decrease absenteeism, costs and occupational illnesses and injuries
6

Responsibilities For Health Services Manager A Resume

  • Builds business partnerships with segments to deliver targeted, high impact, Associate Health Services
  • Develop and implement occupational health programs and best practices in Mars Legacy US companies
  • Functions as a liaison between healthcare professional, employees, and other management personnel to facilitate communication
  • Assist with the annual budget preparation and maintain continuous statistical reports
  • Assure that patient charges and credits are processed on a timely basis
  • Navigate complex challenges

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