Global Network Services Resume Sample

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Work Experience


Director, Global Network Services
06/2015 - PRESENT
Boston, MA
  • Perform RCA/PIPP/PASD (Root Cause Analysis) on network problems
  • Proficiency in Python, PERL, Shell Scripting and macro’s
  • Lead major enterprise network infrastructure projects for all company data centers globally
  • Drive strategic partnerships with vendor to build new functionality into products to support our firm’s needs
  • Proactively manage risk to safeguard the company’s reputation by fully complying with all legal and regulatory mandates and protecting the IT environment from vulnerability, disaster, and external attack
  • Produce Standards documents
  • Overseeing the design, project implementation, and operational support of all network and voice technologies in use within the SPE organization, and ensuring the SLA’s for networking and voice services are met for the business
Network Engineer, Global Network Services
03/2012 - 05/2015
Phoenix, AZ
  • Manage or oversee Network projects of all sizes
  • Align IT operational processes with business needs
  • Manage strategic supplier relationships including negotiations, day to day operations and strategic direction of Voice and Data Network equipment suppliers and carriers
  • Hire, develop and evaluate employees to improve operational efficiency
  • Collaborate with other senior leaders to establish strategic plans and objectives
  • Collaborate within Global Infrastructure Services organization and Divisional IT to implement company standards as needed
  • Manage relationships with several network suppliers, outsource partners and carriers
  • Assure budgets and schedules meet corporate requirements
  • Comply with company’s Global IT Policies & Procedures
Working Student Global Network Services
06/2006 - 09/2011
Detroit, MI
  • Serve as tier4 escalation support and proactively identify and provide solutions for operational efficiencies
  • Provide leadership and direction to protect the company’s data, tools and network systems
  • Lead a modernization strategy for the Global Network to provide a scalable, reliable, secure, and automated software defined network with less reliance on MPLS
  • Ensure the network strategy and design supports the digital strategy for Thermo Fisher Scientific and the move to cloud based computing
  • Work closely with Product Development and R&D teams on their networking needs
  • Lead the implementation of company approved enterprise network hardware and software systems for the WAN, site LANs, wireless, remote access, telephony and call center technology
  • Recommend Network technology and process improvements to the company’s IT Senior Leadership Team
  • Communicate infrastructure network architecture standards to maximize efficiency and support platform compatibility

Education


Strayer University - Manassas Campus
2001 - 2006
Engineer's Degree in Information Systems

Professional Skills


  • Strong project management skills and the ability to multi-task and prioritize
  • Exceptional teaming skills within and across groups
  • Cloud networking skills; familiar with AWS, Azure, IBM, etc… various cloud offerings
  • Strong client relationship building and a customer service aptitude with an excellent ability to interact and influence others
  • Proven ability to drive results through strong partnerships with business and operational partners
  • Extensive experience with network infrastructure design and implementation (e.g., routing, switching, wireless, VLANs, IP addressing and wide area networks)
  • Experience with firewalls, VPNs, network operating systems, load balancing, and/or DNS/DHCP

How to write Global Network Services Resume

Global Network Services role is responsible for software, credit, training, security, architecture, telephony, design, digital, telecom, automation.
To write great resume for global network services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Global Network Services Resume

The section contact information is important in your global network services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Global Network Services Resume

The section work experience is an essential part of your global network services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous global network services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular global network services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Global Network Services resume experience can include:

  • Experience in a continuous improvement environment with a track record of achieving significant development year over year
  • Experience negotiating with telecom suppliers and carriers
  • Strong understanding of IT strategy and how it relates to business objectives
  • Working knowledge of architecture & design methodologies for large-scale networks
  • Outstanding management, interpersonal, communication and organizational
  • Detailed understanding of the systems and operational processes that support credit card and merchant acquiring processing

Education on a Global Network Services Resume

Make sure to make education a priority on your global network services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your global network services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Global Network Services Resume

When listing skills on your global network services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical global network services skills:

  • Experience running a global network; understanding of vagaries in Europe, Asia Pacific and South America including staff, suppliers and customer businesses
  • Experience with core networking technology (Cisco, routing/switch environment…)
  • Experience with WAN optimization technology’s leveraging Riverbed
  • Experience working across multiple Cloud platforms such as Azure, AWS, etc
  • Experience leading global or remote teams
  • Experience managing a Shared Service organization in a global environment

List of Typical Skills For a Global Network Services Resume

1

Skills For Director, Global Network Services Resume

  • Extensive network design or operational experience within a large enterprise environment required
  • Experience w/unified communications/IP telephony architecture & deployment
  • As a (senior) operations manager with a proven track record
  • 10 –15 years Network experience
  • Microsoft Skype-for-Business experience an advantage
  • Broad operational IT experience in a large company environment with global operations
  • Experience as an IT network manager in a high volume, large organization
  • Managing network services’ technical staff, outsourced providers, and projects
2

Skills For VP, Global Network Services Resume

  • Functional understanding of network financial management, ROI analysis and business case development
  • Promotes cooperative behaviors across all global groups and functions
  • Provides an intellectual atmosphere conducive to the stimulation and interchange of ideas
  • Work and team with a multitude of different people including business customers, IT customers, IT project managers, IT engineers, and IT operations people to balance demands
  • Manages reliable, adaptable, secure, and cost-effective network services
3

Skills For Manager, Global Network Services Resume

  • Understand and integrate cultural differences and lead cross-cultural teams
  • Partners with Enterprise Architecture function and suppliers to determine new technology opportunities, timelines, and enterprise fit
  • (voice/data/mobility/video) technologies, software, equipment and/or systems; works within security guidelines as specified by the IT Security Operations function
  • Develops and drives metrics for improved network performance
  • Provides governance to outsourced and 3rd party providers (both on- and off-shore); provides strategic direction to retained staff
  • Directs review of current network services on an on-going basis to formulate new and revised services ensuring optimal use, capacity planning, effect improvements, reduce costs, and/or enhance efficiency
  • Oversees that projects align with overall business strategy and provide maximum return on investment
  • Publishes technical requests for information (RFI) and requests for proposals (RFP) for new network services and/or technologies, evaluates proposals, and negotiates related contracts
  • Establishes and maintains professional contacts with network service providers and other 3rd party providers
4

Skills For Service Manager Global Network Services Resume

  • Engages with other IT functional teams to champion communications across blended teams (internal staff, contractors, outsourced resources and advises on project platform/application integration decisions
  • Service Level Agreements / Operating Level Agreements / Network Performance Metrics
  • Competitive Benchmarking & Procurement
  • Brambles Employee Survey (BES)
  • Security Technology’s such as Paolo Alto Next Generation firewalls
  • Expert knowledge of Call-Center technologies, specifically Cisco's UCCE environment
  • CCNA, CCNP, CCDA, CCDP
5

Skills For Network Engineer, Global Network Services Resume

  • Highly motivated to solve problems and introduce process improvements
  • Familiar with IT Service Management (ITIL)
  • Advanced Budget and Financial Management
  • Advanced Written and Oral Communications
  • Be the partners' point of escalation for any production issues that are not resolved satisfactorily by the Global Network Services (GNS) Help Desk
  • Proactively monitor partners operational performance, for example % authorization disruptions, and actively work with partners to improve results
  • Responsible for maintaining up to date GNP partner documentation, ensuring that at all times American Express is accurately processing partners transactions across the American Express network
  • Escalate any commercially sensitive issues or problems to the Director Partner Service Delivery, Director Technical Delivery and the Business Development Leader, with recommended solutions
6

Skills For Director of Global Network Services Resume

  • Senior level experience in an Internet infrastructure environment
  • Expert understanding of Internet routing, BGP, Ethernet switching, LINUX, and related networking technologies
  • From time to time, conduct partner training sessions, or when sessions are being lead by GNP trainers provide support such as language assistance
  • Adhoc project leadership and/or support. For example either supporting or leading new partner implementations, new product implementations, partner re-certifications or new mandatory compliance projects with specific partners
  • Make final decisions on administrative or operational matters
  • Quickly understand the business and IT’s impact on its success
  • Provides technical and professional guidance in the day-to-day management of the network infrastructure in accordance with procedures established by VDMS technical leadership
  • Identify and communicate opportunities for automation to remove pain points related to: repetiious operational tasks, improved network monitoring tools, configuration generation and standardization, and new circuit and peer implementations
  • Be a mentor to junior members providing them with guidance and support to achieve their career path and leadership growth objectives
7

Skills For Working Student Global Network Services Resume

  • Responsible for the performance, health, and scalability of entire global network infrastructure on a 24/7 basis to ensure company-wide OKR and KPI objects are met
  • Create clear transparency into the velocity of productivity as well the health and performance of the network by providing Senior Manager, Network Services, India with meaningful and actionable operational metrics
  • Effectively communicate the goals and direction of the Network Services, India org to junior members of network engineers ensuring resource alignment with VDMS’s global network vision
  • Take ownership of required network India issue resolution. Ensure communication of correct urgency and severity to network engineers, internal teams and vendor resources
  • Take accountability to ensure retrospectives and learning review discussions are actionable to ensure implementation of corrective and preventive measures to reduce chance for issue to arise again
  • Work closely with our vendors (e.g. Juniper, Ciena, Arista, etc.) to ensure the support processes align with VDMS network vision and strategy
8

Skills For Global Head of Global Network Services Resume

  • Interface with and maintain open communication with internal leadership stakeholders to ensure we are providing excellent service, and that we are receiving the same level of support in return
  • Work with the NetOps and NOC to drive their resolution of network-related incidents to an acceptable closure rate with appropriate MTTRs tracked and reported to drive continuous improvement
  • Management experience, leading global infrastructure projects
  • Awareness coding and therefore automation in a network infrastructure environment using Python or other comparable languages, Ansible, and data structures (ie: Yaml/JSON) desired
  • Experience evangelizing and transforming a team of traditional network engineers into a team of resources passionate about CI/CD and infrastructure-as-code
  • Strong communicator with the ability to build relationships at all levels of an organization and externally
  • Highly responsible, self-motivated leader passionate about helping their employees succeed and thrive
9

Skills For Gti-global Network Services Resume

  • Resource oriented, with the ability to adapt to a constantly changing technical environment
  • Provides technical expertise in the day-to-day engineering of the network infrastructure in accordance with procedures established by VDMS technical leadership
  • High-level, Low-level and site-specific network documentation knowledge required
  • Energetic and fast-paced individual who thrives in a high growth, entrepreneurial environment
  • Identify and communicate opportunities for automation to remove pain points related to: repetitious operational tasks, improved network monitoring tools, configuration generation and standardization, and new circuit and peer implementations
  • Exposure to transforming from a traditional network engineering team to one passionate about CI/CD and infrastructure-as-code
  • Be a voice of reason to junior members providing them with guidance and support to achieve their career path and growth objectives
10

Skills For Manager Global Network Services Resume

  • Advocate for clear transparency into the velocity of productivity as well the health and performance of the network by providing Senior Manager, Network Services, India with meaningful and actionable operational metrics
  • Network engineering experience in an Internet infrastructure environment
  • Leading global infrastructure projects
  • Own incident-specific network India issue resolution. Communicate the correct urgency and severity to leadership, internal teams and vendor resources
  • Work with your direct to define and execute on the India infrastructure vision required to scale, configure, support, and maintain all aspects of the global network infrastructure for health and performance 24/7/365. Remain synchronized with other stakeholder teams to leverage universal processes and workflows for a homogenous network services experience
  • Provide ongoing guidance to elevate the Network Services, India resources towards a programmatic/infrastructure-as-code mindset using Development Operations (DevOps) best practices to release reliable and modular automation to achieve maximum velocity in productivity while maintaining reliability and performance with every change made to our Global Infrastructure
  • Work with your direct to execute on the India infrastructure vision required to scale, configure, support, and maintain all aspects of the global network infrastructure for health and performance 24/7/365. Remain synchronized with other project stakeholder teams to leverage universal processes and workflows for a homogenous network services experience

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