ESC Operations Resume Sample

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Herminio Marquardt
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Work Experience

ESC Operations Head-turkey
04/2017 - PRESENT
New York, NY
  • Develop strong working relationships and presenting to the appropriate Steering committee, MD’s/Directors, strategy/planning team and key stakeholders, representing Enterprise Supply Chain, Citi Finance, Technology and Businesses
  • Work with Executive Stakeholders and SME’s to implement/track major project deliverables and metrics, ensuring risks are highlighted timely to management and appropriate action plans are developed to resolve risks. Minimises our exposure and risk
  • Work with SME’s to develop and evaluate process and tool requirements, understanding impacts and interdependencies, while making decisions consistent with and in support of the strategic goals
  • The Contracts Management teams are responsible for the control and governance of all contracts generated by either the sourcing managers or the business
  • Full compliance is required via a comprehensive checklist before any contract is uploaded to eSourcing including CASP registration ID
  • A quarterly MCA review is undertaken for IA and full support of documentation is given during internal or external audits
  • Regular reporting is generated including 30/60/90 alerts on expiring contracts
Rohq-esc-operations Accounting Analyst
05/2010 - 12/2016
Detroit, MI
  • Reduce corporate risk and optimize contract value
  • Single repository for contracts through eSourcing system globally
  • Elimination of redundant contracts in eSourcing
  • Ensure all approvals are aligned to POA
  • Ensure country specific requirements are adhered to and attached to contracts (e.g. PDPA/LCAs)
  • Monthly reports are generated to ensure SLAs are kept
  • Monthly reports are sent to each country on contract expiry alerts (30/60/90 days)
  • Follow-ups are also sent to ensure the 5% tolerance of expired contracts is maintained
ESC Operations Migration Analyst
11/2004 - 03/2010
San Francisco, CA
  • Lead process streamlining and control strengthening benefits through the initiation and implementation of consolidation, standardization and technology efficiencies
  • Manage and report on the performance of the operations through key performance indicators
  • Responsible for the timely, accurate, and effective investigation and reporting of process exceptions and potential risk exposures, as well as full and consistent compliance with all global, regional or country regulatory requirements affecting the AP operations
  • Proactively identify process gaps, potential risk issues and create remediation plan and drive self-assessment practices
  • Actively participate in service excellence, process improvement, risk management and global standardization initiatives
  • Partner with Service Delivery leads on in country engagement, customer reporting and issue resolution
  • Ensure contract management team’s adherence to the desktop procedures and checklist to fully govern and mitigate any risk to contracts lifecycle


Buena Vista University - Mason City Campus
1999 - 2004
Master's Degree in Management

Professional Skills

  • People Management Skills. Strong People Management skills. Good understanding and application of Customer service principles
  • Excellent communications skills in articulating ideas clearly and succinctly on paper and in person; can get messages across that have the desired effect
  • Strong problem-solving skills; is able to grasp complex issues and provide solutions
  • Excellent English and Mandarin written & verbal communication skills
  • Uses sound judgement, decision-making and critical-thinking skills to ensure project milestones are achieved
  • Good problem-solving skills, able to grasp complex issues and provide solutions
  • Flexible and team oriented, willing to learn and share experience with other team members

How to write ESC Operations Resume

ESC Operations role is responsible for design, reporting, procurement, finance, automation, languages, grasp, solutions, documentation, english.
To write great resume for esc operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For ESC Operations Resume

The section contact information is important in your esc operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your ESC Operations Resume

The section work experience is an essential part of your esc operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous esc operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular esc operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative ESC Operations resume experience can include:

  • Assists in allocating tickets/cases as well as running the aging report for the day
  • Ensure that processing is performed and executed within defined Service Level Agreement (SLA) to maintain customer satisfaction
  • Become the subject matter expert for PO Operations covering a supported APAC country
  • Ensure contract management team’s adherence to the desktop procedures and checklist to fully govern and mitigate any risk to contracts life cycle
  • Review and create Purchase Orders from fully approved Purchase Requisitions and perform review to ensure strict compliance to applicable Citi policies
  • Decide on rejection of requisitions for non-adherence to policies and adequate documentation requirements therefore deferring processing until the appropriate level of approval or proper documentation is obtained

Education on an ESC Operations Resume

Make sure to make education a priority on your esc operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your esc operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in ESC Operations Resume

When listing skills on your esc operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical esc operations skills:

  • Proven time and task management competencies with an exceptional attention to detail
  • Previous business and Procurement experience
  • Willing to work on shifts (e.g. day shift, night shift, mid shift)
  • Willing to work long hours, holidays and/or weekend
  • Hand-on manager, willing and able to dive into details, rapidly absorb the information and can develop solutions with desired outcomes
  • Collate and analyze complex and varying data in different formats

List of Typical Skills For an ESC Operations Resume


Skills For Rohq-esc-operations Accounting Analyst Resume

  • Creative and strong ability to visualize numbers effectively and present with clarity
  • Strong time management, documentation and organizational skills
  • Excellent in Mandarin written and verbal communication
  • Excellent in English written and verbal communication
  • First line managerial experience required
  • Professional, diverse experience across the finance industry, functions, and businesses
  • Willing to learn new tools, program languages, applications
  • Clear / logical approach to problem-solving in order to break issues down to components parts and identify most important issues
  • Work under pressure in a multinational environment

Skills For ESC Operations Head-turkey Resume

  • Examines ability to creatively resolve or determine appropriate solutions
  • Work without supervision in a busy and high-pressured environment
  • Identify and assess risk/issues and highlight these in a timely manner
  • Ensure work is completed and delivered accurately and within set SLAs
  • Role carries heavy exposure to management decisions and control of a large business group

Skills For ESC Operations NAM Resume

  • Knowledge in foreign languages is an advantage (e.g. Japanese, Mandarin, etc.)
  • Area of Impact - Examines the breadth of impact of the job
  • Impact is limited to self and/or project team
  • Responsibility directly impacts the professional / technical direction and strategy
  • Knowledge in foreign languages is an advantage (eg Japanese, Mandarin, German, etc)
  • Experience in project management and/or program management with a proven track record in implementing multiple programs and/or projects successfully and within agreed timelines is essential
  • Decides on rejection of employee reimbursements for non adherence to policies and adequate documentation therefore deferring processing until the appropriate level of approval or proper documentation is obtained
  • Graduate of Finance, Accounting or any business related course Experience working in cross-cultural global teams is an advantage
  • Has a strong sense of urgency Willing to work long hours, holidays and/or weekends

Skills For Rohq-esc-operations Accounting Manager Resume

  • Uses jugdgement base on practice and precedence supervision
  • Knowledge in foreign languages is an advantage (e.g. Mandarin, Japanese, etc.)
  • Leadership. The ability to develop and communicate a sense of purpose, direction and priority to all key stakeholders, and to take ownership of execution and resolution of issues when necessary
  • Functional Expertise. Demonstrated success in managing a Payment Services or comparable operational unit
  • Communication Skills. Excellent written and verbal skills required. Demonstrated ability to effectively communicate with all levels of staff and across different cultural environments
  • Process Management Skills: Good analytical skills with the ability to identify opportunities for continuous process improvement and risk elimination
  • Is considered as a subject matter expert (SME) of the various activities within Control
  • More than 10 years

Skills For Rohq-esc-operations Accounting Senior Manager Resume

  • Ensures timely, within accepted and agreed Service Level Agreement (SLA), and accurate processing of Transactional Procurement requests to maintain customer satisfaction
  • Decides on rejection of transactions for non-adherence to policies and adequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained
  • As Subject Matter Expert (SME), the Team Lead mentors, coaches, trains, and oversees progress of junior T&E Team Members, and assists them in addressing production related concerns, as well as issues with customers
  • Provides regular performance feedback that adds value to the personal and professional growth of the T&E Team Members, and is beneficial to the improved performance of the production team
  • Highest quality of presentational skills and consultancy mindset and procedures

Skills For ESC Operations Migration Analyst Resume

  • Data driven mind-set, strong talent for statistical interpretation and mathematical techniques
  • Train Control, Investigation & Analysis Team Members, and assists them in addressing production-related concerns, as well as issues with customers
  • Ensure Sourcing Services adherence to the desktop procedures and checklist to fully govern and mitigate any risk to contracts life cycle
  • Perform Sourcing Services functions at a regional level or country specific outside of the Philippines
  • Champions knowledge sharing within impacted business groups and ESC
  • Leads or participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees
  • Provides regular performance feedback that adds value to the personal and professional growth of the Control, Investigation & Analysis, Team Members, and is beneficial to the improved performance of the production team
  • Ensures that payment run is completed on a daily basis for all countries handled by the ESC Accounts Payable
  • Decides on rejection of invoices for non-adherence to the payments review therefore deferring processing until the appropriate level of approval or proper documentation is obtained

Skills For Rohq-esc-operations Intermediate Accounting Analyst Resume

  • Coordinates with the Operations Team for requests and concerns raised by stakeholders
  • Leads administration and renewal of global electronic invoicing and PCard agreements; influences businesses’ control/process changes necessary to execute agreements
  • Maintains ESC’s Expense Policies Enforceability Grid; liaises with Citi Finance Initiatives team to ensure alignment with Policies and obtain approval from Citi’s Controller on updates to the Grid
  • Supports ESC’s quarterly Citi Operating Expense Governance Process certification through preparation of data/inventories, as well as other reporting requirements
  • Role is involved in special projects to support management and site deliverables that would benefit the center in general
  • Coordinates with ESC Ops teams and partners to come up with an optimal solution or any process changes to prevent balance sheet account exceptions in the future

Skills For Rohq-esc-operations Resume

  • Provide day-to-day leadership, management, and oversight of various Manila-based operational processes to maximize operational effectiveness through adoption of best practices, cost effective services / products, audit controls, and operational reporting
  • Responds to queries / concerns (mostly via phone) regarding transactions processed by the Centre
  • Highlight key insights in support of intellectual conversation and recommendations for senior executives to action in driving a continuous improvement agenda
  • Partner with senior stakeholders outside of ESC such as Finance, FRSS and others
  • Interrogate complex data sets for management presentation and business review

Skills For ESC Operations Systems AP Manager Resume

  • Works as part of a global Sourcing Services management team to deliver seamless end-to-end support to sourcing managers and business across regions which includes planning and execution of e-Rfx & e-Auction and/or contract management
  • Partner with sourcing managers and Sourcing Services team from other regions to develop strategy and more efficient end-to-end process of e-Rfx & e-Auction and/or contract management
  • Interrogate complex data sets for management presentation and business review, particularly information around third party suppliers, spend, and spend classification systems
  • Highlight key insights in support of intellectual conversation and recommendations for Sourcing senior executives to action in driving a continuous improvement agenda
  • Work closely with stakeholders within and outside ESC to ensure the team's products are aligned with strategy and objectives
  • Leads the team and serves as liaison between ESC Operations and county stakeholders
  • Acts as the bridge to speed up the exception management and resolution process

Skills For Rohq-esc-operations Manager Resume

  • Actively identifies and leads user education initiatives including new technology implementation (ex. RPA, P2P Xpress, iSupplier, Account Standardization, paperless initiatives)
  • Regular formal and informal leadership role is assumed whenever there is a need to influence customer behavior or ESC CSC processes
  • Actively participates in the creation and execution of a consistent communication process (as needed)
  • Effectively monitors customer service desk’s performance including workload distribution, resource allocation, sets action plan to address any performance issue observed
  • Strives for continuous improvement by referencing subject matter expertise and industry standards

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