Director, Business Operations Resume Sample

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Estefania Buckridge
2771 Swaniawski Plains,  Los Angeles,  CA
+1 (555) 356 5676

Work Experience

Director, Business Operations
05/2018 - PRESENT
San Francisco, CA
  • Overall responsibility for identifying, interviewing, hiring, training and mentoring employees across multiple disciplines and Department’s with GIS
  • Sets direction and deploys resources on various organization-wide projects, while providing guidance and expertise on an as needed basis
  • Provides financial oversight of their local budget to maximize operational efficiency
  • Partners with Sales and Marketing in support of revenue generation for GIS products and services
  • Evaluates current business processes and systems in order to formulate department/unit policies and practices
  • Reviews performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels
  • Motivates, develops, and retains employees while rewarding and cultivating a High-Performance culture
  • In collaboration with the Executive Director and Director, Business Operations, play key role in mapping staffing requirements to organizational goals
  • Oversee hiring processes working closely with HBS Human Resources. Partner with managers on the hiring process and prioritize roles according to organizational needs, as needed. Manage the Recruiting Coordinator who is responsible for day to day hiring activities
Director Business Operations
12/2015 - 03/2018
Dallas, TX
  • Advise managers on resource strategy, ranging from temporary support and vendors to FTE solutions that help achieve goals. Remain aware of the larger institutional approach to resourcing and adapt accordingly
  • Oversee organizational onboarding plan that supports new hires in successfully transitioning to HBS and HBX
  • Liaise with the HBS Human Resources team, ensuring that there are clear communications and they are aware of the organizational priorities that impact hiring and team development
  • Serve as a resource for managers as they navigate personnel and/or team challenges. Help problem solve and escalate, as appropriate
  • Communicate and make recommendations for professional development opportunities; work with managers to support individuals in taking advantage of related resources
  • Lead efforts to establish a positive culture for HBX as well as promote HBS-wide opportunities that reinforce links to the larger community
  • Participate in department-wide budget efforts, with a primary focus on FTE planning
  • Oversee budget for training, hiring, and other related activities
Senior Director Business Operations
02/2010 - 11/2015
Dallas, TX
  • Identify business opportunities to compliantly maximize current and new business
  • Assessment of current business situation utilizing key sales performance dashboards and reports at the Area, Region and Territory levels to provide insights and make recommendations for improvement to advance sales and development
  • Key interactions with VP of Sales/Marketing, Heads of Sales, Area Sales Directors, Managed Markets, HR, IT, Compliance, Finance, Training, Key Opinion Leaders and Commercial Analytics teams
  • Under the direction of VP, Operations, work as the execution partner and expert with various functional groups and departments (e.g.: Investments, Property Management, Accounting & Financial Reporting, and Development) to improve and standardize business processes
  • Manage the overall strategy roadmap for implementation and delivery of various initiatives across multiple functional areas
  • Drive stakeholder engagement for key initiatives. Utilize effective stakeholder mapping in combination with subject matter experts to ensure efficient and effective deployment
  • In conjunction with internal stakeholders and departmental leads, develop business case for all recommended process changes and new initiatives
  • Manage communications strategies for individual deployments and act as key liaison between all departments impacted by new initiatives


Strayer University - Owings Mills Campus
2005 - 2010
Bachelor's Degree in Business

Professional Skills

  • Excellent communication skills, both verbal and written, with strong technical, analytical, and operational / financial problem-solving skills
  • Excellent leadership skills, strong collaborator and proven customer focused approach to producing results
  • Excellent written and verbal skills, including experience in creating executive-level presentations
  • Strong presentation skills and including excellent knowledge of PowerPoint
  • Excellent organization skills, time management and task flexibility, and ability to multitask and change priorities as needed
  • Multi-tasking and prioritizing: Experience (and preferably an enjoyment of) working in an environment where priorities and deadlines are fluid
  • Proven leadership skills managing matrix teams, influencing outcomes and key project

How to write Director, Business Operations Resume

Director, Business Operations role is responsible for leadership, analytical, business, training, advanced, organization, strategic, negotiation, excel, organizational.
To write great resume for director, business operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Director, Business Operations Resume

The section contact information is important in your director, business operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Director, Business Operations Resume

The section work experience is an essential part of your director, business operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, business operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, business operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Director, Business Operations resume experience can include:

  • Excellent analytical and problem-solving skills with excellent business judgment
  • Strong project management skills (project scoping, planning, delivery, and assessment)
  • Outstanding project leadership and management skills and the ability to hold a diverse constituency accountable to implementing transformative change
  • Prior experience dealing with contracting, budgeting, R&D processes and decision-making at senior levels is also required
  • Proven experience developing and managing operations for a clinical call center with in-bound and out-bound capabilities using an auto - dialer
  • Proven experience in writing user stories that translate conceptual requirements into business requirements ready to be broken into engineering tasks

Education on a Director, Business Operations Resume

Make sure to make education a priority on your director, business operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, business operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Director, Business Operations Resume

When listing skills on your director, business operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical director, business operations skills:

  • Effective program management skills and demonstrated ability to lead and/or participate in projects, including interdepartmental
  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to effectively resolve problems
  • Proven experience in a similar role or operating experience in SaaS environment
  • Excellent planning and program management skills
  • Excellent verbal and written communications skills, especially executive summary writing
  • Work independently in a fast-paced environment, manage multiple concurrent tasks, meet critical deadlines and effectively manage changing priorities

List of Typical Experience For a Director, Business Operations Resume


Experience For Director Business Operations Resume

  • Effective Leadership and Strategic Planning skills and experience
  • Demonstrated leadership skills and formal process improvement skill training e.g., Lean - Six Sigma
  • MBA, experience in an operations leadership role. Strong business acumen, including
  • Function effectively and flexibly in fast-paced, changing environment
  • Proven ability to logically plan and set priorities, identify and resolve problems to produce measurable results
  • Significant experience working in an academic environment with a deep understanding of the complex issues surrounding departmental operations and management
  • Demonstrated track record of managing high volume transactions such as credit card and ACH
  • Act as a sounding board to senior leadership on matters of strategy, effectiveness, and operations

Experience For Senior Director, Business Operations Resume

  • Partner with finance and procurement to ensure effective budget management, headcount management and forecasting
  • Extensive project management experience in joint business and technical environments
  • Experience with database, and its integration with other cloud platforms
  • Prior exposure to BI platforms such as Tableau, PowerBI highly desirable
  • Build and maintain a priority management model that creates transparency to guide and reinforce the delivery of key strategic initiatives
  • Own operational metrics for the business. Collect, consolidate, and own insights on the business for the leadership team
  • Demonstrated success in strategy development, operational planning, and analytics, ideally in a fast-growing tech company operating in a regulated industry
  • Work closely with Lyft’s Product, Engineering, Operations, Legal and Business teams to strategically align priorities and roadmaps

Experience For Senior Director Business Operations Resume

  • Be a thought leader on how regulatory requirements impact the driver experience and the supply state in individual markets
  • Incorporate user insights and deep analytics to determine the impact of compliance programs and prioritize efforts to reduce impact to supply
  • Participating in all planning exercises (in-quarter, Desktop, Mid-Year, Annual Operating Plan) for cyclical business planning for the Cloud Business
  • Providing planning, operational, and project management support to the SVP NPC and members of the leadership team to achieve the goals of NPC which includes
  • Ongoing audit of all produced/issued Sales & Marketing reports for content relevancy and data accuracy
  • Leading multiple teams with diverse responsibilities
  • Working with the core or cross functional team members and Program Manage all Product and Service Launches

Experience For Associate Director, Business Operations Resume

  • Keeping communication open across all levels, listening to what people are saying to identify and address underlying issues
  • Track record building high performing engineering teams
  • Responsible for recommending and implementing long-range strategic planning goals, and growth projections
  • Work closely with Accounting to ensure proper use of accounting methods and estimates, including SOX compliance
  • Maintain and enhance communication between Sales & Marketing, Finance/Accounting and Global Call Center / Global Marketing

Experience For Director Business & Operations Resume

  • Develop and coach a high performing team by providing leadership on organizational capability, change management, talent planning and performance management
  • Responsible for the operational and financial performance of the LOB including leading employees, directing operations, and financial management
  • Provide support to the budgetary planning and forecasting process
  • Monitors all current-year activity including keeping detailed records
  • Ensure all marketing projects are operating within budgeted/pro-forma numbers
  • Evaluate year over year marketing channel efficiencies, tour, package and cost trends in order to produce accurate marketing budgets for the division
  • Passion for and knowledge of emerging technologies to deliver best practice for new payment opportunities and ensuring financial systems integrity and controls
  • Manage the interface among and across the stakeholders including WRD, medical, enabling
  • Responsible for leading and coordinating budget processes across the Reliability Operations organization

Experience For Director, Business & Operations Resume

  • Coordinates and drives cross functional initiatives proactively identifying dependencies and driving issues to resolution
  • Play an active role in designing and developing key forms of communications (within IT and across the enterprise)
  • Lead the senior staff’s focus on staffing plans, budget planning and inspection
  • Work with Technology to automate business processes, where applicable, to achieve operational efficiency while maintaining data accuracy and integrity
  • Participate in hiring and selection of field (ASDs, RBMs) and HQ based roles when appropriate
  • Oversees Forcepoint Global User Assistance (tech writing) team

Experience For Director Business Operations Europe Resume

  • Provides executive level reporting on key programs
  • Oversees guilds to ensure they are delivering maximum value
  • Organizes key engineering activities (e.g. hackathons, quarterly offsites, monthly all hands meetings)
  • Ensures Forcepoint maintains best-in-class hardware and software products and pricing
  • In senior roles leading software development teams

Experience For Executive Director Business Operations Resume

  • Conduct financial management responsibilities for multiple units funded by a broad range of funding sources
  • Previous exposure to CSG billing system helpful
  • Work flexible hours including evenings, weekends and holidays when need
  • Directs the preparation and review of monthly operating financial statements,
  • Provide timely and accurate financial forecasts, anticipated revenues and expenses for all Global Call Center / Global Marketing based operations
  • Consistently monitor and track marketing performance metrics vs. budget, forecast and pro-forma
  • Continuously review and identify performance and process improvement opportunities and/or enterprise risks across marketing areas
  • People leader; manages a team of managers responsible for executing projects

Experience For Director, Business Operations & Analysis Resume

  • Implement and manage measurement tools to identify continuous process improvement; including Cost Benefit Analysis /Return on Investment ( CBA/ROI) tools
  • Manages annual operating budget for the Utilization Management program
  • Understands the needs and expectations of patients, referring physicians and faculty and staff across the Health System
  • Makes recommendations for improving profitability where needed
  • Review Demantra data and work with demand planners to ensure we are driving supply chain to meet goals and customer expectations
  • Well organized and efficient planning processes (daily, weekly, monthly, quarterly, annually, LTF)
  • KPI performance and tracking – ensure ownership by Key Work Partners

Experience For Assistant Director Business Operations Discovery Resume

  • Accurate and Timely operational business information to support decision making
  • Lead the cross-functional project planning efforts of Intarcia projects, or other crossfunctional
  • Responsible for coordinating management approvals for the key project deliverables
  • Establish, communicate and execute plans resulting in achievement of project goals
  • Identify ways to accelerate the project execution where possible while maintaining high
  • Assist department heads within CIM to document workflows, policies and procedures, as necessary to map out current processes for evaluation

List of Typical Skills For a Director, Business Operations Resume


Skills For Director Business Operations Resume

  • Strong negotiation skills with the ability to effectively resolve conflicts and the ability to manage multiple priorities from internal customers required
  • Excellent communication skills, able to communicate clearly and succinctly, both verbally and written
  • Strong project and time management and organizational skills. Ability to identify and manage
  • Very strong PowerPoint, Excel and Office365 skills
  • Demonstrated leadership skills with the ability to think creatively; ‘out of the box&#8217

Skills For Senior Director, Business Operations Resume

  • Outstanding execution and team-working skills – ability to define and structure problems, translate these into action plans and successfully implement
  • Outstanding analytical, communication, organizational, and negotiation skills
  • Diversified leadership, planning, communication, organization, and people motivation skill or equivalent experience
  • Proven history of managing multidisciplinary teams, with demonstrated ability to influence and drive change with peers and Executive Management
  • Proven ability and experience in a Director or Senior Director of Operations role, preferably in the storage, backup, and/or data protection industry
  • Relevant experience or equivalent combination of education and work experience
  • Superior communication skills.Able to provide oral, written, and formal presentations to senior management, middle management and line staff
  • Work effectively with cross-functional teams to create solutions for identified problems
  • Optimizing advertiser/customer experience across teams

Skills For Senior Director Business Operations Resume

  • Strong business aptitude, clear thinking and communicating, and great decision making
  • Demonstrated track record of high performance and producing outstanding results
  • Coupled to a track record of strong networking and for working collaboratively to drive
  • Experience building financial models and managing large budgets
  • Successful experience building and running program management functions in consumer tech organizations
  • Varied experience working with metrics and creating KPI's

Skills For Associate Director, Business Operations Resume

  • Experience with inventory accounting
  • Proven analytical strengths to drive decision making
  • Experience with various project planning tools JIRA/Confluence, Google, Microsoft Project, SmartSheets
  • Expert in building models and dashboards within Excel with a strong aptitude for data analysis
  • Specific experience related to Capital management in a telecommunications setting
  • Support frontline salesforce in Retail and Commercial on achieving customer experience goals and BMO brand execution
  • Maintain and enforce compliance with a strong internal control environment, including periodic reviews to protect Company assets

Skills For Director Business & Operations Resume

  • Ensure call routing and agents skill profiles are optimized for best in-class performance
  • Work is checked only to the effectiveness of results obtained, typically requiring long-term perspective
  • Strong technically with working knowledge of commercial services
  • Maintain constant visibility of product reliability and customer experience issues, responding with responsible and thorough corrective and preventive actions
  • Communicate and listen to teams; constantly seeking ways to make the teams more effective and improve morale

Skills For Director, Business & Operations Resume

  • Establishes business objectives, priorities and research strategies for a broad area
  • Proven ability to lead and mange teams in a Service operations environment, while ensuring accountability
  • Proven success as a head of operations or other relevant role
  • Proven ability to influence across a range of diverse stakeholders
  • Business Process Development – Six Sigma Experience beneficial

Skills For Director Business Operations Europe Resume

  • Demonstrated execution focus and results orientation
  • Strategic thinker with strong business insight and product background
  • Relevant business and management experience
  • The ability to build strong relationships and influence senior stakeholders
  • Experience in technical project management in a fast-paced, deadline-oriented environment
  • Experience in a corporate business management and/or project management role
  • Related experience

Skills For Executive Director Business Operations Resume

  • Develop and support systematic continuous improvement plans for all aspects of product and production effectiveness and quality
  • Planning: Lead team planning; including financial budget and resource planning in collaboration with finance, human relations and PMO teams
  • Designing, developing and supporting the analysis of the IT performance metrics
  • Providing mentoring, coaching, career development and day to day management of work to a small team
  • Managing & reporting on the budget for the office of the CIO including: pipeline and forecasts; exposure; capex; opex; and headcount

Skills For Director, Business Operations & Analysis Resume

  • Coordinating and integrating the efforts of the Ticket Sales and Marketing departments to achieve the club’s tickets sales and related revenue goals
  • Working knowledge of computerized accounting and business management systems
  • Defining and maintaining the CIO operations framework to streamline compliance & controls processes
  • Ongoing interaction and contact with event committees and event chairs
  • Driving IT partnerships with business leads and other key partners in the development and execution of the IT transformation compliance
  • Working with senior stakeholders to maintain a robust controls environment
  • Identifying opportunities for organizational linkages to ensure tight alignment and optimal synergy between IT groups
  • Driving IT partnerships with the business leads and other key partners in the development and execution of the IT transformation strategy and key initiatives
  • Coordinating with finance on revenue forecasting and management

Skills For Assistant Director Business Operations Discovery Resume

  • Directing a team of Senior Business Managers who support regional sales offices
  • Driving continual improvement in sales process
  • Lead sales audit team ensuring accurate balancing of front of house systems with SAP and proper recording of all domestic park sales
  • Demand Forecasting & Inventory Planning
  • Develop collaborative working relationships across CIO, CIO -1, Finance, and HR teams while providing business value and transparency
  • Manage business strategy documentation and frameworks, ensuring buy-in and alignment across various key stakeholders and supporting teams
  • Possess a tenacity for driving process, system, and people improvements combined with an in depth understanding of the industry
  • Partner with R&D to constantly evaluate next generation processing and manufacturing methods to upgrade capacity and capability

List of Typical Responsibilities For a Director, Business Operations Resume


Responsibilities For Director Business Operations Resume

  • Experience and good understanding of software licensing and contracting
  • Proven experience managing and developing a diverse team
  • Experience and good understanding of Software & Maintenance revenue recognition criteria
  • Ten years of experience, including extensive experience in payments
  • Responsible for prioritizing, resourcing, and delivering appropriate operations support across UM and CM programs
  • Management experience of a team; including employee selection, training, coaching and development
  • Demonstrated ability in developing marketing plans and meeting growth targets

Responsibilities For Senior Director, Business Operations Resume

  • Experience in getting work done through others, managing diverse relationships and inspiring others
  • Assist in the financial modeling, creation, construction and validation of all marketing agreements / programs
  • Experience leading cross-functional teams and forging interdepartmental relationships within organizations highly desired
  • Experience in a role responsible for continuously reviewing and identifying performance and process improvement opportunities
  • Experience in measuring and refining efficiency measures is required

Responsibilities For Senior Director Business Operations Resume

  • Experience partnering with finance to own planning and corporate ops budgets
  • Develop process maps of significant financial processes, identifying control points within the process and reducing redundant or non-effective controls
  • Experience managing and implementing back office and business support systems required
  • Evidence of problem solving, multi-tasking, detail-oriented, analytical behaviors required
  • Regional or senior level experience with an emphasis on operations, financial analysis, budgeting, forecasting, and team supervision
  • Experience working with Engineering teams in Agile organizations

Responsibilities For Associate Director, Business Operations Resume

  • Experience in API design and/or using API management platforms to exchange data
  • Demonstrated understanding of VMware products and cloud provider market
  • Partner with department leads and executives to identify and prioritize improvements to systems and processes, ensuring timely completion of projects
  • Experience in sales, marketing, business operations, or related field
  • Strong communication/writing ability and able to communicate complex concepts to persons of various backgrounds
  • Strong track record of working with cross-functional teams

Responsibilities For Director Business & Operations Resume

  • Experience working with senior level executives
  • Previous financial planning and/or analysis experience at a manager level or above
  • Experience. Management consulting, business operations and payments
  • Experience working in financial environment
  • Experience as a business officer working with budgets
  • Proven track record of continuous improvement and root cause analysis resulting in improved services
  • Business strategy, planning, analytics, and operations experience
  • Experience working collaboratively across function to develop and report KPIs, and move business processes forward
  • Proven ability and track record to summarize and articulate a business strategy, influence others, and drive planning & implementation

Responsibilities For Director, Business & Operations Resume

  • Responsible for overall customer experience and satisfaction voice of customer scores
  • Review 3rd party customer survey results and create tactical level operations plan to positively impact customer experience and churn
  • Planning and executing the team’s internal cadence throughout the year, across team meetings, company QBRs, and long-term planning cycles
  • Understanding of business functions such as HR, Finance, marketing etc
  • Understanding of field sales, field product training and retail field programs with shared and/or dedicated resource programs desired
  • Aligning the vision, mission, and values of the team
  • Executing strategic internal projects and initiatives to support team development
  • Managing key projects where required
  • Running regular cadence like funnel management and necessary reviews to ensure line of sight of business

Responsibilities For Director Business Operations Europe Resume

  • Driving competitive intelligence, support the development of Cloud Strategies
  • Crafting and executing the team’s budget, business plan and business strategy
  • Develop managers by coaching, training, motivating, and mentoring
  • Assist VP, Operations to manage daily operational activities including but not limited to corporate expense monitoring and performing corporate cost analysis
  • Business Acumen: Business strategy & vision, Financial management, cross-functional working, problem solving and judgement, analytical thinking
  • Manage Production Volume Forecasting and Reporting for the clinical call center
  • Design and Maintain a workforce model inclusive of establishing staffing needs for all clinical call center staff
  • Ensure correct budget and resource planning and be accountable for managing the budget to plan
  • Manage internal team communications, including a dynamic online marketing calendar

Responsibilities For Executive Director Business Operations Resume

  • Accurately report out on marketing performance during quarterly business reviews
  • Create a system of alignment against the marketing VGMOM and lead cross-functional teams toward the common marketing vision
  • Facilitate the Marketing Leadership Team meeting agendas, quarterly business reviews, team offsites
  • Organize and participate in technical discussion pertaining to programs and or opportunity pursuits involving internal departments
  • Comfortable working in a fast-paced, challenging environment where decisions have a large and immediate impact
  • Ensure continual professional development, mentoring and career progression and planning of the regional Deal Desk team in all aspects of the business
  • Co-ordinate activities cross functionally to provide monthly reporting to local management teams updating on market information and business KPI’s
  • · Product GTM Planning and Budgeting

Responsibilities For Director, Business Operations & Analysis Resume

  • Oversee all credit card payment processing efforts and lead initiatives that advance practices and technology in this area
  • Cultivate a positive team culture advancing confidence in organization
  • Develop retention offers retention call flows for optimizing save rate
  • Accountable for strategic site business plan and participates as stakeholder in network long range strategic planning process
  • Works closely with Business Process Integration (BPI) and Business Process Engineering (BPE) functions to ensure support and alignment with global processes
  • Oversee and continuously improve marketing operations/performance analytics for senior management
  • Consistent track record of delivering results in a matrix organization

Responsibilities For Assistant Director Business Operations Discovery Resume

  • Coordinate budget management between marketing leadership and finance and operations to ensure operational accountability
  • Define, develop and deliver a marketing performance measurement approach (ie. dashboards, reports and scorecards)
  • Directs the preparation and review of monthly operating financial statements
  • Provides guidance and oversight on annual budget, monthly forecast and month end reporting
  • Evaluates performance metrics for the Tech Ops and Engineering department and correlates impacts to the P&L
  • Assist the LOB VP in managing the bookings forecast
  • Develop relationships with stakeholders across departments, with the aim of becoming a trusted resource for guidance within the commercial organization
  • Provide data-driven recommendations around staffing, business development opportunities, and revenue optimization

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