Customer Care Executive Resume Sample

4.8
16 votes

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Zelda Bayer
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Work Experience


Customer Care Executive
03/2018 - PRESENT
Detroit, MI
  • Capture all customer issues, maintain a tracker, ensure regular update to all responsible parties, update Sales director, sales operations, Distribution Manager and Capability any pending issues that require immediate resolutions. Update the issue tracker and circulate to all stakeholders’ party
  • A proven ability to support and exceed customer expectations
  • Team player in a small but dedicated department
  • Strong organizational skills and ability to prioritize work to simultaneously handle a number of responsibilities and assignments. Ability to independently plan and deploy
  • Strong Knowledge of CRM applications desirable. Specific in Clarify, and other business related and call center applications. Data Entry and closure cause and call type selections required
  • Suggest and inform the team on any matters relating to improve customer satisfaction with all processes. Communication and being a focal point of dissemination of information to the team
  • Preferably Junior Executives specializing in Customer Service or equivalent
HP / Tb-customer Care Executive
03/2014 - 01/2018
Los Angeles, CA
  • Reliable and responsible in completing task
  • Abel to work shifts, weekends and Public holidays
  • Willing to take on additional task
  • We pay additional RM100 for Mandrin speaking candidates
  • Investigate customers’ complaints and rectify the problems by coming up with recommendations of possible actions and solutions
  • Responsible for contract renewal and account ‘saves’ in assigned accounts. Uncovers additional revenue-generating opportunities in account portfolio
  • Closure of customer complaints according to laid-out policies and timelines
  • Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests
Executive Referral Team Customer Care Professional
12/2009 - 10/2013
New York, NY
  • Fresher 0-12 Months
  • To make outgoing calls to customers & keep them informed about new products and services
  • To try and sell the products and services to people
  • To listen to objections and handle them effectively
  • To enter the details of every interaction in the system researching, locating, and providing information
  • Fresher 0-12 months experience in sales could be an added advantage
  • Providing resolution to Customers on Technical queries
  • Ensure that the required Service Level Agreements (SLA''s) are met

Education


The George Washington University
2004 - 2009
Bachelor's Degree in Engineering Preferable

Professional Skills


  • Strong problem solving skills and able to work under pressure and independently
  • Strong communication skills and ability to direct others
  • Strong analytical skills with the ability to listen to and analyze customers’ needs and make appropriate decisions based on available data
  • Strong team player skills and the ability to work harmoniously with a diverse workforce
  • Demonstrates strong commitment to meeting the needs of customers, striving to ensure their full satisfaction
  • Good PC skills in MS Office and Chinese Word processing
  • Customer oriented and positive customer service attitude with effective communication skills

How to write Customer Care Executive Resume

Customer Care Executive role is responsible for events, attitude, retail, finance, credit, training, reporting, digital, insurance, travel.
To write great resume for customer care executive job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Customer Care Executive Resume

The section contact information is important in your customer care executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Customer Care Executive Resume

The section work experience is an essential part of your customer care executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer care executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care executive position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Customer Care Executive resume experience can include:

  • Strong analytical skills (digs to the route of the cause, doesn’t jump in conclusions / actions too soon, connects the dots)
  • Good interpersonal skill and with “Can-do” attitude
  • Experience in the shipping and logistics industry
  • Operate under pressure in challenging situations
  • Experience in Customer Service or Commercial positions with direct customer interaction
  • PR & Marketing experience (beneficial)

Education on a Customer Care Executive Resume

Make sure to make education a priority on your customer care executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Care Executive Resume

When listing skills on your customer care executive resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical customer care executive skills:

  • Support Customer Experience Manager in the definition of product Warranty, Goodwill and service policies
  • Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations
  • Planning, prioritizing and time management
  • Experience overcoming objections and converting interest into high qualified leads
  • Diploma holder with at least 2 year experience in leading teams in a service related industry
  • Ales and/or new business development prospecting experience

List of Typical Experience For a Customer Care Executive Resume

1

Experience For HP / Tb-customer Care Executive Resume

  • Order booking amendments, tracking and expediting for all products
  • Customer Focus and Being Attentive
  • Form part of the Insight and Intelligence Department reporting into the Energy Ombudsman Co-ordinator
  • “Order to Cash” process follow up for each customer & Credit management – payment matching
  • Provide pre-sales support for opportunities that are in the funnel
2

Experience For Ecc-executive Customer Care Tier Resume

  • Capitalize on opportunities to educate customers on the benefits of DHL’s value added offerings e.g. shipment
  • Deliver exceptional customer service via all channels with the goal of ensuring that customer order and inquiry needs are met while maintaining service level agreements
  • Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / inquiries in a professional and courteous manner
  • Embody our brand values and act as a brand advocate within the online environment
  • Generate, edit and publish content that builds meaningful connections and grows brand advocacy
  • Be the voice of the customer by providing feedback and reporting on discussions to the appropriate area of the business in order that any issues can be addressed and resolved
  • Collaborate with other departments (i.e. service delivery, ceo team etc.) to manage reputation and coordinate actions
3

Experience For Executive Referral Team Customer Care Professional Resume

  • Technical knowledge of Telco industry (beneficial)
  • Answer and record calls and problems reported
  • Track & manage request until case is closed in order to ensure a quick response to customers’ request. This would include fax, web, and email
  • Maintain and develop good relations with team members and of other department in order to realize follow-up action plans to resolve issues and to keep abreast of information and latest update
  • Study and keep abreast of product knowledge and application in order to deal with customer's enquiry and objection
  • Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives
4

Experience For Customer Care Account Executive Resume

  • Quick learner / adaptive
  • Language 2 – Any south Indian Language
  • Write, read and speak English to suit business needs
  • Basic Telephone Etiquettes & MS Office
  • Write, read and speak English to suit business need
  • Manage a portfolio of approximately 50 complaints
5

Experience For Customer Care Executive, TH Resume

  • Phone conversational manner
  • Fresh graduate are welcomed
  • Monthly catalogue / Order Form management for the distributors
  • Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Handles complex detailed argumentation well
  • Basic Email Etiquettes
  • Collaborates to win

List of Typical Skills For a Customer Care Executive Resume

1

Skills For HP / Tb-customer Care Executive Resume

  • Work closely with all functions to handle and resolve issues promptly and effectively, maintain overall performance
  • Ensure effective knowledge management through accurate and timely recording of learnings gathered through physical channels and Call Center
  • Able to prioritize tasks and understand what resources needed to achieve business results
  • Attentive to details and excellent team player with pleasant personality
  • Support the Customer Experience team in the development of CRM, Loyalty and Customer Activation plans
  • Handle complaints and claims and ensure prompt and effective resolutions to meet customers’ expectations
  • Experience in social media or related field
2

Skills For Ecc-executive Customer Care Tier Resume

  • Process Commercial Goods Return, Credit and Debit notes
  • Understands what is high-end customer experience, focused on quality of the result
  • Build strong customer relationships and ensure that correct information is provided
  • Language 1 – English Proficiency Level- Excellent
  • Regional Language Communication Skill
3

Skills For Executive Referral Team Customer Care Professional Resume

  • Negotiating, selling and closing business via telephone and from time to time face to face Closing sales
  • Following up and initiating marketing campaigns
  • Handling Post Booking queries like seat assignment/baggage inquiries/date change/cancellations etc
  • Maximising the retention and growth of existing contract and equipment base
  • Renewing Service and supplies discount agreements on a monthly basis and managing funnel
  • Handling Inbound Customer Care & Sales Calls from US/UK customers
  • Selling Air, Hotel, Car, Insurance and Vacation Packages to customers
  • Providing FCR(First Call Resolution) to the Customers
  • Meeting customers to resolve any complex cases
4

Skills For Customer Care Account Executive Resume

  • Setting up appointments for sales team, customer sample management, demo stock process management and other customer focused activities
  • Value selling new service agreements, customer training and equipment upgrades from prospect and customer accounts and marketing campaigns
  • Structure competitive supplies pricing for existing and new customers by analysing account and/or projected spends
  • Self-motivated with a high attention to detail and ability to multi-task whilst working in a fast-flowing sales environment
  • Develop Premium Service packages and communications that generate awareness/understanding of the services, while facilitating customer access to them
  • Participate in coaching’s, reviews and training assessments & personnel in conjunction with department managers
  • Able to propose better ways of doing routine things leveraging internal rules / policies
  • Decision Making, numerical ability & logical reasoning
  • Objection handling and persuasiveness
5

Skills For Customer Care Executive, TH Resume

  • Provide technical feedback/solutions for the complaints to the After sales team/Head Quarter regarding the issues of customers’ products and inventory
  • Proficiency in speaking and written English and Chinese (Cantonese and Mandarin)
  • Passion and charisma; genuinely motivated to drive sales growth monthly with innovation and building essential relationships with customers and team members
  • Participate in the development of Customer Services processes and training material
  • To handle inbound and outbound communications of customer inquiries, orders, complaints and compliments via phone calls, emails, website, etc. in order to attain high satisfaction in customer experience
  • To provide post-sales supports to customer according to customer needs
  • To provide solutions concerning any product or service related issues
6

Skills For Customer Care Executive, Aus Resume

  • To liaise with different parties, departments and Head Office regarding follow up of relevant matters
  • To maintain and record related administration and information in dedicated systems to meet company’s expectation
  • To prepare reports for management review regularly
  • Flexible and competent to work in a fast-paced and dynamic environment
  • Positioned to have fluid and professional conversations while building upon product knowledge to articulate benefits with new and existing customers for all technologies
  • Results/process oriented by sharing a proactive approach and resourcefulness to manage timelines, analyse priorities, and deliver consistent disciplined actions
7

Skills For Social Customer Care Executive Resume

  • Willingness to change directions frequently in the spirit of continuous improvement to be effective daily and monthly
  • Full and valid driver’s license is essential
  • Strategic thinker that commands quality, performance, and superior communications with the team and for Videojet customers
  • Be ready to take on escalations calls from Team Leader or Manager from customers who requests to speak with higher management
  • Proficiency with CRM systems (preferably Salesforce.com), data integrity, and MS office applications – particularly MS Excel
  • Proactive with a can-do approach
  • Work under minimal supervision on assigned projects
  • Think ‘outside the box’ to create innovative solutions
8

Skills For Customer Care Executive Mercosul Line Resume

  • Create/update key documentation and content (FAQs, Talking points, CC info & processes) for touchpoints to perform customer care services (info, registration, diagnostic, swaps, refund, maintenance)
  • Support digital team in the development of projects with implications in Customer care such as the IQOS Website, the Social Media channels, self-help tools (QURE, App), Chat bot (Lucy)
  • Support the development of Knowledge tools to provide customer care knowledge across all touchpoints (Call center, Coaches, Retail)
  • Support the development of materials (user manuals, leaflets) with customer care content
  • Support the Operations Team in the deployment of the customer care services across all touchpoints involved
  • Plays an integral part in the coordination of information between Commercial, Sales and the DC
  • Establish a systematic course of action to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity
  • Experience in Supply Chain/Logistic Operations
  • Advance level of spoken and written English
9

Skills For Customer Care Executive, AU Resume

  • Explore positions and alternatives to reach outcomes that gain acceptance of all parties
  • Monitor key customer satisfaction indicators to achieve high customer satisfaction
  • Monitor activities of the 3rd Party Customer Service Centre including: supervising performance, monitoring service levels; carrying out audits to ensure adherence to the customer care standards and policies
  • Manage the relationship with our 3rd Party Customer Service provider and ensure that the customer services delivered meet and exceed customer expectations and are in line with PMBG strategy and standards
  • Execute field visits of physical customer channels to ensure all processes are set and run smoothly
  • Escalate learnings, best practices, attention points to the required managerial level in a timely and accurate manner
  • Actively participate in the deployment of global customer care programs and develop local programs to increaase conversion of customers from conventional products to RRR
10

Skills For Executive / Senior Executive Customer Care Resume

  • Ensure that all vendor services and internal activities are aligned with local and internal legal requirements, compliance & quality requirements, waste & recycling requirements, and environmental, health & safety requirements
  • Opportunity funnel management - conduct weekly/monthly follow-up communications with the Regional Sales Managers in order to move opportunities through the sales funnel
  • Meeting required average handle time
  • Handle processing of insurance for high value shipments referred by Customer Service agents as per GCC Risk Group’s procedure and process
  • Visit customers for relationship building and issue resolution (where required)
  • Stands the pressure when things have to be done quickly or the task is stretching
  • Coordinate Sales via the Order management system and order processing and ensure the follow-up with the warehouse
  • Coordinate on a monthly basis with the Marketing team and Demand Planners for New / Discontinued products
  • Monthly Claim Management & ongoing maintenance of the Turnover Report, follow up with orders

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