Content Support Resume Sample

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Jewell Blick
42465 Monserrate Center,  Detroit, MI
+1 (555) 776 4899

Work Experience

Content & Channel Support Marketing Manager
06/2015 - PRESENT
Los Angeles, CA
  • Good understanding of technology & IT Systems
  • Basic image editing
  • Experience in product support and user training
  • Seeking highly organized individual with working knowledge of financial markets
  • Strong communication, organization, and interpersonal skills
  • Strong PC skills and a desire to learn new technologies
  • Work experience in technology, finance, support operations, consulting
  • High-energy, positive teammate that works well with your colleagues
Content Support Analyst
10/2010 - 12/2014
Phoenix, AZ
  • Accept change and continual iteration
  • Experience running projects and people, infecting them with your enthusiasm for the customer experience
  • Months+ experience in customer service
  • Previous automotive industry experience- Required
  • Heavy Duty Truck knowledge
  • Strong communication skills- verbally and written
  • Proficient Computer skills needed
Cloud Support Engineer Storage & Content Delivery
05/2006 - 05/2010
New York, NY
  • Strong English language skills, including college level vocabulary, spelling, punctuation and grammar and sentence structure
  • Strong communication skills with the ability to communicate effectively with internal and/or external contacts
  • Skilled in the use of personal computers and familiarity with multiple software packages, including word processing and file management applications
  • Prioritize and stay focused while dealing with multiple assignments
  • Production, Project Management and Administration
  • Manages and prioritizes multiple and sometimes competing tasks, and manages project responsibilities. Consistently meets deadlines and shows autonomy in completing tasks with some technical and management guidance
  • Proactively seek out process improvements, automation opportunities and cost reductions
  • Supports activities associated with the integration of formal development methodologies into group efforts


Kaplan University - Cedar Falls Campus
2001 - 2005
Engineer's Degree in Information Technology

Professional Skills

  • Excellent writing and communication skills, an A Level in English or overseas equivalent would be great!
  • Experience in Experience working on Application servers such as WebSphere or WebLogic
  • Experience in Experience in relations databases like DB3,Oracle or SQL server
  • Experience, in activating, maintaining and troubleshooting video delivery or video applications
  • Experience working with PIM platforms (STIBO) or similar platforms managing information architecture
  • Content Operations Support Center is a subject matter expert in content sourcing area with strong business acumen
  • Advanced knowledge and extensive hands‑on experience with Microsoft Office - Word, Excel including macros, PowerPoint

How to write Content Support Resume

Content Support role is responsible for troubleshooting, english, leadership, training, finance, integration, architecture, reporting, design, digital.
To write great resume for content support job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Content Support Resume

The section contact information is important in your content support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Content Support Resume

The section work experience is an essential part of your content support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous content support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular content support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Content Support resume experience can include:

  • Provide excellent customer service and group training to property agents
  • Provide and suggest any feedback or solution for user experience or workflow enhancement
  • Experience in an online business role, preferably in a B2B context
  • Experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration
  • Basic knowledge in Experience in Lightweight Dierectory Access Portal (LDAP) Administration or Configuration knowledge
  • Supporting Metropedia authors with technical questions (e.g. using editing tools, coding)

Education on a Content Support Resume

Make sure to make education a priority on your content support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your content support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Content Support Resume

When listing skills on your content support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical content support skills:

  • The Content Operations Support Center is responsible for upgrading, testing, and maintaining content sourcing systems, services applications and delivery systems for nationwide distribution
  • The Content Operations Support Center provides support for complex and unique technical issues requiring in-depth evaluation and solutions to achieve system performance metric’s
  • Content Operations Support Center manager applies a high level of critical thinking skills to identify trending content sourcing and delivery systems issues, collecting critical data for necessary escalation into Content Operations Engineering and Development
  • Works closely with the Video NOC and cross-functional engineering teams to identify potential issues and/or opportunities within or related to the customers experience
  • The Content Operations Support Center implements system upgrades and manages configuration of encoder upgrades, satellite receivers, video probes and other content delivery devices in the TWC Network
  • Exemplifies excellent customer service skills and exhibits professional behavior with end-users and peers

List of Typical Skills For a Content Support Resume


Skills For Content Support Analyst Resume

  • Leverage your experience to provide feedback to internal AWS teams on how to improve our services
  • Updating existing pages and making sure content meets our quality criteria
  • Responding to requests for information and handling colleague feedback
  • Building new pages for teams without authors and projects
  • Numerous training, coaching and e-learning modules
  • Performs analytical problem-solving and works towards solving complex problems independently

Skills For Content & Channel Support Marketing Manager Resume

  • Attends on-going training for new applications and utilities as necessary to maintain proficiency in all applicable administration tools
  • Flexible working arrangements & workplace health offerings such as fruit, Pilates, Yoga, etc
  • Partner support: onboarding education, facilitate show requests, new partner outreach and manage promotional campaigns
  • Learn, Support, and use groundbreaking technologies
  • Interact with engineers from leading technology companies around the world
  • Open to working 1 weekend day as part of an offset 5 day week (Sun-Thurs or Tues-Sat)
  • Content Operations Support Center insures the acquisition and distribution of linear and VOD content to the TWC network

Skills For Partner Support & Content Operations Specialist Resume

  • Mentor and coach team members to grow their knowledge base and help develop career paths
  • Ensure compliance with operational objectives, policies/procedures, work schedules, and reporting metrics. Ensure departmental policies/procedures and documentation accurately reflects the current practices of Content Operations implementing changes/modifications when appropriate
  • Reviewing new and updated Metropedia pages
  • Minimal weekend and/or holiday work required
  • Additional benefits, like memberships of Elsevier’s magazines and discount on books
  • Onboard client partners, develop launch plans, and coordinate timelines with stakeholders
  • Field and manage technical customer issues via phone, chat and email
  • Write tutorials, how-to videos, and other technical articles for the AWS customer community

Skills For Content Strategist & Knowledge Manager Services & Support Resume

  • Career development within AWS Support: We promote advancement opportunities including senior support engineer, tier 2.5 / SME, team lead, and technical account manage
  • Flexible schedule: Salaried role with flexible start time of 8 or 10 AM
  • Basic knowledge in Basic knowledge of C++
  • Basic knowledge in Familiar with data sources such as Portal, Connections, Sharepoint
  • Maintains a working knowledge of the major software applications, tools and technologies and the network environment used regularly for business functions at Thomson Reuters

Skills For Performance Support Web Content Resume

  • Participates in on-going cross-training to ensure proper level of customer support
  • Act as liaison with programming staff to test programs, JCL, macros, office automations and move applications or programs into production
  • Contributes to activities associated with increasing customer service within the group
  • Reports and addresses problems affecting production processes or applications supported by the team
  • Provides training as needed to co-workers, production staff and customers
  • Make recommendations and requests to obtain needed resources from other technical support areas or programming staff as required
  • Maintains an understanding of the end-user community (i.e., understands how technology impacts the end-user community)

Skills For Content Ops Support Manager Resume

  • Maintains an understanding of how technical solutions impact strategic business goals
  • Technology expertise is geared towards the operational aspects of Content Operations
  • Develops and executes process improvements needed to enhance production workflow
  • Interacts and collaborates with team members in a cooperative spirit
  • Develop, write, and maintain documentation for applications and procedures
  • Maintains a general knowledge of Thomson Reuters product lines
  • Maintains general knowledge of company product lines

Skills For Senior Content Strategist, Online Support Resume

  • Manage and upload all the property marketing materials such as e-brochure, floorplans, images, video, virtual tour for all developer and agency clients in the tool
  • Communicate with clients to ensure the sufficiency and accuracy of the content
  • Facilitate application accounts creation and assist users to resolve application issues
  • Conduct Virtual Tour shoot for developer where necessary
  • Team player and able to work with minimal supervision
  • Able to process information upload quickly and accurately

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