Cluster Manager Resume Sample
Grayce Crooks
77887 Wolf Radial,
Houston,
TX
+1 (555) 493 5346
Work Experience
Cluster Manager
11/2016
-
PRESENT
Detroit, MI
- To support front Retail forces via Store operation excellence programs to ensure increasing stores’ productivity and profitability
- To report to Area Retail Manager
- To review and take action on all MIS reports
- To monitor and report on stores and competitors Sales and activities, and propose/initiate/take actions
- Assist in setting the overall technical vision of regional properties
- Research and identify business opportunities for technology and report findings and conclusions and prepare a status report of your activities for your hotels and cluster
- Establish priorities and delegate work to Team Members accordingly, while ensuring optimal allocation of resources
CF Central Cluster Manager
02/2013
-
05/2016
Detroit, MI
- Work with key stakeholders and departments, structuring the resources and activities of the IT Cluster so objectives are accomplished
- Disseminate, organize and communicate regarding assignments and projects within the IT Cluster team upper management
- Manage the objectives for the IT Cluster and how those objectives are going to be accomplished
- Project manage all IT-related functions for new openings and conversions of full-service owned and managed properties
- Implement and manage IT Field Service departmental processes and procedures to ensure strategies and directives of the department are carried out in accordance with department and company objectives
- Meet with direct reports to review status and planned activities as required
- Oversee the development and administration of hotel IT systems
- Communicate important and necessary information to Team Members via email, memos, reports and/or phone calls
Manager, Cluster IT
12/2005
-
08/2012
Houston, TX
- Direct staff (direct reports, Team Members) to accomplish the organization’s mission, goals and objectives through motivation, communication, group dynamics and leadership
- Inform upper management of department’s progress and advise them on key issues to help the decision making process
- Provide direction and leadership to Team Members within the defined IT support functions
- Complete annual performance reviews for direct reports
- Collaborate with HR on the recruiting, selecting, hiring, training, and developing of Team Members (if managing others)
- Work with direct reports to help set goals to assist in accomplishing department initiatives
- Conduct staff and user training sessions, as required
- Oversee proper controls to ensure that hotels comply with SOX, PCI and PABP security requirements; report compliancy issues immediately
Education
Ohio University Eastern Campus
2000 - 2005
Mba's Degree in Business Administration
Professional Skills
- Proven leadership skills to create strong internal/external relationships, while being a global team player
- Excellent organisational, time management, and planning skills
- A rewarding challenge to develop skills within SSC area
- Strong understanding of change management and the ability to work effectively in a matrix structure
- Provide guidance and assigns the tasks &responsibilities to team members according to skills and availability
- Influencers who possess effective interpersonal skills, both written and verbal, to positively influence other Team Members and Hilton’s partners
- Two (2) years of IT related Hospitality industry experience or experience in Information Technology, the telecom field or related IT field
How to write Cluster Manager Resume
Cluster Manager role is responsible for retail, languages, english, research, training, security, shipping, wireless, reporting, telecom.
To write great resume for cluster manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Cluster Manager Resume
The section contact information is important in your cluster manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Cluster Manager Resume
The section work experience is an essential part of your cluster manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cluster manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cluster manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Cluster Manager resume experience can include:
- Use your retail management skills and understanding to maximise business performance
- Experienced Cluster Manager / Branch Manager with a proven track record
- Overseeing monthly cell phone usage and equipment, ensuring that the most cost-effective plans available are utilized
- Experience with full marketing mix, developing marketing plans and 360 campaigns
- Provide guidance and technical advice to the cluster team, prioritising work, allocating resources and dealing with problems to ensure deliverables are met
- Assist in establishing and maintaining strong, collaborative relationships with internal and external customers and ensure customer satisfaction
Education on a Cluster Manager Resume
Make sure to make education a priority on your cluster manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cluster manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Cluster Manager Resume
When listing skills on your cluster manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical cluster manager skills:
- Excellent verbal and written communication skills and the capability to deal with people at a broad range
- Use your time management skills to schedule, prioritise, and deliver on commitments made
- Excellent people skills and team worker
- Have experience in managing a sizable team and good at motivating and managing team
- Can demonstrate commercial acumen from previous retail experienceis a lover of Miss Selfridge and has a genuine interest in fashion
- Olid experience in the business areas
List of Typical Experience For a Cluster Manager Resume
1
Experience For CF Central Cluster Manager Resume
- Good SAP Module knowledge, Good knowledge of Excel, Word, Outlook
- Strong Data analytic skill
- Experience in team management
- To manage P&Ls to drive profitable growth and deliver effective cost management
- To be aware of UK Retail Sales strategic objectives and priorities
- Good knowledge of Order Management SOPs and Business Guidelines
- Good SAP knowledge (Module SD - nice to have)
2
Experience For Gaming Cluster Category Manager Resume
- Good knowledge of Excel, Word, Outlook
- Commercial experience in multicultural company
- Maintain good relationship with the owner and manager and handle issues raised by them
- Continually seek out new and better ways to operate our business
- Four (4) years of management experience
- Directing, setting up, maintaining and monitoring property servers, including backups, property LAN performance, telecom systems and workstations
- Researching and identifying business opportunities for technology as well as reporting findings and conclusions to upper management
- Administrating hotel systems, supporting the IDM Administrator and assisting with registration as required
- Assisting in setting the overall technical vision of regional properties
3
Experience For Assistant Cluster Manager Resume
- Evaluating property needs and technology solutions to improve profit and/or efficiency while managing initiatives within parameters
- Setting up and maintaining computer software and hardware for Team Members
- Using network monitoring tools to perform periodic health checks of the systems
- Managing and monitoring PBX system performance to assure dependable and uninterrupted operation of telephone communications
- Maintaining documentation on the Team site for each Cluster property
- Preparing a status report of all activities in the hotels within the Cluster as requested
4
Experience For Manager, Cluster IT Resume
- Participating in Executive Committee, departmental and operations meetings as appropriate
- Attending Regional IT meetings and periodic Cluster Team meetings
- Working within the constraints of each property IT budget as prepared by yourself, the Area IT Manager or Regional Director
- Working with HSC and all vendors to ensure the timely resolution of IT issues as appropriate
- Acting on support calls passed by HSC for systems and applications not supported by HSC or that require onsite activity by Cluster IT
- Responsible for creating, delivering and executing marketing tactics and advertising campaigns related to gaming category
- Responsible for P&L and category of the Gaming category; PC Gaming (eSports) and Console Gaming
- Responsible for developing Marketing programs & campaign for gaming console category
5
Experience For Cluster Manager Iberia Resume
- Contribute to Culture of Learning initiatives and other organizational training
- Administer the cluster team website, ensuring cluster team updates and maintaining documentation for each cluster property
- Contribute to the selling strategy of the hotel, and manage the GC&E department adherence to achieving that strategy
- Responsible for developing marketing programs & campaign for the respective category
- Monitor cluster support tickets to ensure issues are being resolved in a timely manner
- Newly develop Console Gaming execution plan based on consumer insight and execute the plan for its successful launch in Japan
- Oversee and evaluate systems to ensure hotels comply with corporate and brand standards; report compliancy issues immediately
- Own and manage IT-related projects (process, function, budgets, etc.)
6
Experience For Cluster Category Manager Resume
- Assess actual performance against standards to determine whether the cluster (department, team, project) is on target to reach goals and take corrective actions as necessary
- Support the Culture of Learning initiatives and other organizational training
- Administrator of cluster team web site; ensure cluster team updates and maintain documentation for each cluster property
- Research and identify business opportunities for technology and report findings and conclusions. This includes preparing status reports of your activities for your hotels and cluster
- Set priorities and delegate work to team members accordingly, while ensuring optimal allocation of resources. This involves managing the objectives for the IT Cluster and how those objectives are going to be accomplished
- Form positive partnerships with key stakeholders and departments, structuring the resources and activities of the IT Cluster so objectives are accomplished. This includes disseminating, organizing and communicating regarding assignments and projects within IT Cluster upper management
- Project manage all IT-related functions for new openings/conversions of full-service owned and managed properties
- Implement and lead IT Field Service departmental processes and procedures to ensure the strategies and directives of the department are carried out in accordance with department and company objectives
- Partner collaboratively with Human Resources (HR) on recruiting, selecting, hiring, training, and developing your team members (if leading others)
7
Experience For Cluster Manager Daccs Region Resume
- Lead the development and administration of hotel IT systems
- Communicate important and necessary information to teammates via email, memos, reports and/or phone calls
- Direct staff (i.e. direct reports, team members) to accomplish the organization’s mission, goals and objectives through motivation, communication, group dynamics and leadership
- Inform upper management of the department’s progress and advise them on key issues to help the decision-making process
- Work with direct reports to help set goals to assist in accomplishing department initiatives. This includes conducting staff and user training sessions, as required
- Run and evaluate systems to ensure hotels are meeting corporate/brand standards. This includes reporting compliancy issues promptly
- Manage proper controls to ensure that hotels comply with SOX, PCI and PABP security requirements, reporting compliancy concerns immediately
- Own IT-related projects (i.e. process, function, budgets, etc.) This includes assessing actual performance against standards to figure out whether the cluster (i.e. department, team, project) is on target to reach goals and taking corrective actions as necessary
- Interface directly with suppliers, strategy owners, and business partners to assure the delivery of JNJ’s objectives, including quality, reliability, innovation, social impact and cost
8
Experience For Cluster Manager Accs Resume
- Constant monitoring and update of competency matrix within team including Personal Development Plans to team members
- Participate actively in the hiring process and hiring team resources
- Support and initiate process improvement initiatives and related projects, be proactive and creative on contributing ideas for service improvement
- Plan team capacity, backup planning, assign team work accordingly and address proactively potential bottlenecks / backlogs
- Manage and rate on employee performance, motivate, develop team members, arrange orientation programs and work out development planning
9
Experience For Area Manager, Cluster IT Resume
- To ensure all stores comply Global Visual Merchandising standard and guideline
- To visit Franchise stores and to ensure Net Sales productivity, Retail KPIs, Visual Merchandising, Re-order enforcement, etc
- First point of contact for suppliers, strategy owners, and business partners to assure the delivery of JNJ’s objectives
- Ensure all the up-to-date operational procedures are maintained, documented and executed, all the operations adherence to the standardized process landscape
- Operational compliance on all regulatory, internal/external guidelines and support on audit activities
- Share and build on Lean culture in the team, for efficient service delivery
- Respond to critical vendor and internal client inquires (first level escalation cases)
- Be the main brand ambassador for the store
- Motivate the Deputy Manager, Team Leaders and team to deliver the ultimate customer experience through ensuring the store is commercial and looks visually captivating at all times
10
Experience For Sealand North American Cluster Manager Resume
- Accountable for stores, concessions and unmanned doors within a defined geographical area
- To drive top line sales across Molton Brown locations within Cluster remit
- To drive Molton Brown’s share of business in Department Stores
- To work with the Area Manager to formulate and implement Cluster and store/concession/unmanned door business plans within set budgets and deliver profitable results
- To report to Area Manager on progress within Cluster stores/concessions/ unmanned doors
- To implement Company vision and plan for basic top line sales, product launches and best in class launches
- To lead by example and motivate sales teams within the cluster to deliver excellence across the retail KPI’s
List of Typical Skills For a Cluster Manager Resume
1
Skills For CF Central Cluster Manager Resume
- Experience in the product marketing function of gaming industry
- Strong relationship with KOLs and Publishers in gaming industry, both eSprots & Console Gaming
- Experience in developing a brand, strategy recommendations and successfully growing a product line with comprehensive GTM plan/execution
- In-depth experience in understanding customer (gamer) preferences, attitudes and other factors that influence marketing plan and campaign
- Experience in handling multiple brand strategy
- Experience administering networks in a Windows Server/Workstation environment with more than 50 nodes and two (2) or more domains
- Experience with the following Hospitality related applications and systems: PMS, POS, Keycard, PBX, Voicemail
- Five (5) years of professional working experience
- Seven (7) years of professional working experience
2
Skills For Gaming Cluster Category Manager Resume
- Experience administering networks in a Windows Server/Workstation environment in an environment with more than 50 nodes and 2 or more domains
- Ensure efficient and effective working interfaces between the team and contact persons in Business and Service Units
- English: Good written and spoken
- Strong Group Conference &Events background
- Has lead and developed a successful teamis energetic and shows a keen enthusiasm for running a smoothly operated store
- In-depth experience in understanding China music market and consumers
3
Skills For Assistant Cluster Manager Resume
- Management Experience (type): None
- Experience with Property Management Systems (PMS), Point of Sale (POS) Systems, Keycard, PBX and Voicemail
- Two (2) years in Information Technology or experience in a comparable telecom field
- Five (5) years’ experience in hotel operations
- Desirable on working experience in a Shared Serviced Center
- Setting up and providing training to new users as well as relocating existing users with telephone extensions, calling features, voicemail and access codes
4
Skills For Manager, Cluster IT Resume
- Managing the testing and evaluation of hardware and software to determine efficiency, reliability and compatibility with existing systems
- Ensuring and enforcing that objectives and business initiatives are being followed
- Supporting the Culture of Learning initiatives and other organizational training
- Developing a brand, strategy recommendations and successfully growing a product line
- Overseeing and troubleshooting the entire communications system to determine if a problem is telephone hardware or cable
- Performing preventative maintenance and minor equipment repairs while overseeing correction of PBX alarm conditions
5
Skills For Cluster Manager Iberia Resume
- Overseeing and evaluating systems to ensure hotels comply with corporate and brand standards
- Coordinating with other departments to understand and meet their requirements
- Overseeing proper controls to ensure hotels comply with SOX, PCI and PABP security requirements
- Winning track record in
- Bring technical support as needed, and leverage internal or external expertise to reach his objectives (Open innovation)
- Supporters of ongoing training and building a Culture of Learning
- View issues from a broad strategic perspective and innovative in problem solving, influencing and decision making
6
Skills For Cluster Category Manager Resume
- Responsible for Gaming category P&L; PC Gaming (eSports) and Console Gaming
- Project management with an aptitude for implementing and leading departmental processes, procedures, and objectives to ensure success
- Provide continuous feedback, coaching and organizes trainings/workshops to ensure high performing standards
- Develop and nurture enduring relationships with key stakeholders/influencers in the cluster including Port Management/local government bodies
- Ensure the continuous reliability of the vessel fleet, including Maintenance & Repair, Classification Requirements, proper branding, etc
7
Skills For Cluster Manager Daccs Region Resume
- An opportunity to be part of a team with great enthusiasm for the business and for delivering top class service
- Passionate in PC Gaming and interested in the eSport Industry
- The ability to think conceptually while managing the detail
- Organizational savvy to understand how to get things done in a fast-moving organization
- In-depth knowledge of Microsoft Operating systems
- Engage through visual merchandising
8
Skills For Cluster Manager Accs Resume
- To build relationships that maximise business growth and opportunities, ie host stores and shopping centres or outlet villages
- To create and deliver an environment of development and training
- End-to-end process understanding
- Monitor the performance of the team ensuring to meet the agreed Service Levels with Business and Service Units
- Manage change and conflict in the team, implementing corrective measures/solutions
- Ensure proper understanding and successful implementation/practice of SOPs and BU guidelines in the team
9
Skills For Area Manager, Cluster IT Resume
- Ensure proper customer care by the team being accountable for the best rate of customer satisfaction
- Complete ownership of the operations of hotels falling in his/her cluster
- Drive Marketing strategy in the cluster to create demand for Hero products in the Cluster
- Passion for consumers’ needs and business dynamics
- Unique opportunity to have a substantial impact on transition process
- Work with talented and highly professional colleagues, in a culture that is collaborative, respectful and committed to your professional development
- Internal and external trainings
10
Skills For Sealand North American Cluster Manager Resume
- Career development within our organization
- Collaborative teamwork that brings to bear positive partnerships with vendors, corporate IT teams, and hotel Team Members
- Problem solvers who guide the department’s progress and who advise on key issues to facilitate the way we make decisions
- Problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity. This includes demonstrating an aptitude for effectively addressing any issue in collaboration with others
- Drive the development of fast screening methods on key product features making performance & value at customers
- Delivery of visual merchandising to standard
- Monitor patent screening & landscape in his domain in collaboration with Competitive Intelligence manager
- Management of at least two retail stores
- Achievement of sales in a competitive store environment
List of Typical Responsibilities For a Cluster Manager Resume
1
Responsibilities For CF Central Cluster Manager Resume
- Experience of leading and developing a successful team
- Energetic with a keen enthusiasm for running a smoothly operated store
- Two (2) years of experience in Hospitality Operations or a comparable field
- Managing Department’s progress and advising on key issues to facilitate the decision making process
- Great step up for someone looking to progress into Area Management
- Be an ambassador for VM, Supporting local communities and nominated charities
- To deliver “A Blend That Works” with consistency
2
Responsibilities For Gaming Cluster Category Manager Resume
- To work with Area Manager on range/space management
- Execute regular SD Processes Control to avoid errors/non-conformities, in line with other Dept (eg.open inv.)
- Inspection and audit of hotels for compliance to Oyo standards
- Check inventory of stocks and place order for replenishment
- Create and execute Sales strategy to achieve set volume goals of the cluster
- Manage business partners in the cluster in order to align them with common objectives
- Ensure Customer satisfaction with Hero products and Services in the cluster
- Develop Dealer Network and Ensure dealer satisfaction
3
Responsibilities For Assistant Cluster Manager Resume
- New markets and business development
- Ensure the highest level of safety and quality standards are being met according to our safety management system and that all employees work to achieve an interdependent safety culture
- Leadership of the team conducting the general day-to-day management of the towage operation within the South UK Cluster
- Drawing on the expertise available within the functional teams define and develop key strategic objectives and goals for the organisation and for his/her direct reports including go to market strategy; stakeholder management and people development
- Lead, support and coach frontline managers to ensure enablement of the frontline to secure operational excellence
4
Responsibilities For Manager, Cluster IT Resume
- Build relations to crews and union representatives to nurture and implement One Svitzer Culture
- Monitor and develop new business opportunities within the current market and identify/develop potential new profitable revenue streams
- Account Manage the relationship with key clients within the cluster
- Frequent travel to attend international meetings, conferences, Regional/Group functions, etc
- Verify data related to hotel activity, occupancy rates, nights per person, rooms sold, average rates to establish a sales forecast and adjust the pricing policy and number of available rooms by segment
- Devise and implement a pricing strategy in order to maximise GC&E REV contributing to REVPAR (revenue per available room)
5
Responsibilities For Cluster Manager Iberia Resume
- Verify data related to GC&E as well as hotel activity, occupancy rates, room nights, rooms sold, average rates to establish a GC&E sales forecast and adjust the pricing policy and rooms available by segment in line with hotel strategy
- Ensure GC&E Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Preferably MBA with at least 4-6 years of experience in sales. At least 3+ years handling a sales team, and preferable 2 years in the insurance industry( Life, general or health)
- Experience of brand marketing / product innovation / consumer campaign development. Expert in marketing communication and customer marketing experience
- Experience in portfolio, pricing management, new product launch
6
Responsibilities For Cluster Category Manager Resume
- Experience with Hospitality related applications and systems including PMS, POS, Keycard, PBX, and/or Voicemail
- Microsoft certifications, including MCSA, MCTS or MCITP for Windows Server, MCDST for workstations
- Microsoft network admin certifications including MCSA or MCSE
- Be passionate for customer needs and business demand
- Exposure to network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications (applicable Microsoft network admin certifications MCSA or MCSE)
- Any Licenses or Certificates Required: N/A
- Additional Requirements (i.e. % of travel time, etc.): N/A
7
Responsibilities For Cluster Manager Daccs Region Resume
- Manage a specific category/product with P/L responsibility as 4P lead
- Passion for consumer (gamer’s) needs and business dynamics
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications
- Five (5) years in Hospitality, Operations, and IT support roles
- Cisco or Microsoft certification (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, or MCDST for workstations)
- MCSE Microsoft network admin certification
- Two (2) years in the hospitality industry or related IT field
- Five (5) years in the hospitality industry or related IT field
- Cisco or Microsoft certifications
8
Responsibilities For Cluster Manager Accs Resume
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications (applicable Microsoft network admin certifications: MCSA or MCSE)
- Experience as team lead, supervisor, or project manager
- Microsoft or Cisco certification; Applicable Microsoft certifications include MCSA, MCSE, MCTS or MCITP for Windows Server, MCDST for workstations
- Fantastic knowledge of the product, brand, high street market and the Miss Selfridge customer base
- Implementing and managing departmental processes and procedures to ensure strategies and directives of the Department are in accordance with Department and Hilton objectives
- Management of a retail store
- An obvious love for WILLOW!!
- Deliver all accountabilities as Store Manager for “home” store location (refer to Store Manager role profile)
- Responsible for the performance management, training, development and competence of Store Managers/Assistant Cluster Manager. Ensuring that balanced scorecard objectives are met and Quality Framework requirements are completed in a timely manner to the right quality
9
Responsibilities For Area Manager, Cluster IT Resume
- Ensure that VM customer complaints process is fully understood and followed by all colleagues within your cluster. Ensure that all complaints are dealt with promptly and professionally and follow the VM standards (5 S’s)
- Responsible for the cluster’s bottom Line performance by making customer’s better off. Do this by ensuring colleagues follow the My Virgin Way process and delivering the agreed customer journeys whilst ensuring all regulatory areas are met and our customers receive good quality fair and clear outcomes
- Operate within the budgets for your cluster, raising concerns or shortfalls where necessary, so as to never compromise on the delivery of the customer experience. Always be on the look out to reduce waste and cut out cost
- Ensure the stores within your cluster operate within Virgin Money’s policies and procedures and store control framework
- Coach and develop your Store Managers, encouraging the achievement of team objectives and overseeing and monitoring performance of colleagues on a day to day basis
- Ensure timely and effective feedback on individual performance through regular communication and formal performance review. Ensure VM performance management process is applied in line with timescales and recommend overall performance ratings
- Participate in recruitment for new team colleagues in the cluster, and ensure all new team members receive full induction and support during their transition to full competence
10
Responsibilities For Sealand North American Cluster Manager Resume
- Respond to or escalate issues in respect of absence, disciplinary or grievance situations across the cluster, in accordance with the company’s standards
- Ensure the policy, procedures and practices of the stores within your cluster comply fully with all legal and regulatory requirements and codes of practice / conduct
- Set up and provide training to new users as well as relocate existing users with telephone extensions, calling features, voicemail and access codes
- Support Culture of Learning initiatives and other organizational training
- Use network monitoring tools to perform periodic health checks of systems
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