Client Tech Supt Specialist Resume Sample
Veronica McLaughlin
322 Denis Summit,
Phoenix,
AZ
+1 (555) 617 7186
Work Experience
Client Tech Supt Specialist
05/2015
-
PRESENT
Detroit, MI
- Provide containment plan for new arising field issue and close loop back to QA/SPQ for long term prevention
- Remains knowledgeable of Dell’s product line, current industry products and technologies
- Resolve High Expectation cases (Non Tech related Escalation)
- Responds to user questions and inquiries via telephone, email, web and other communication methods. Responds to calls for assistance; performs computer trouble-shooting to diagnose operating problems; analyzes computer and peripherals’ functionality; identifies, locates, resolves and repairs problems within scope of support; documents call records and results
- Be prepare to provide assistance when needed to training or other Help Desk groups. In solving more advanced user’s problems and inquiries
- Maintains accurate reports of malfunctions; provides referrals to supervisor when problems occur which are beyond the proficiency of the Technician; tracks the problem until it has been resolved
- Works closely with other resolver groups and other IT staff to acquire additional technical and nontechnical knowledge. Assists other IT technical staff in providing users feedbacks and user statistics. Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies, while updating Help Desk database information (KBA’s)
- Provide expertise in Customer Care functionality
- Perform maintenance for customer’s apps
Client Tech Supt Specialist Coimbatore
01/2010
-
04/2015
Phoenix, AZ
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service ca lls/contacts
- PC Maintenance Certification (A+)
- Willing to work on rotational shift; 24 7 365 queue
- Escalation of issues to the L2s, Coaches and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction
- Displays excellent communication skills and works effectively with customers from various cultural backgrounds who have varied levels of technical knowledge
- Answer and handle customer inquiries, complaints and 1st level escalations from customers
- Maintain accurate call logging and tracking into Helpdesk database (Delta)
- Responsible for troubleshooting hardware/ software and application related issues
- Troubleshooting of all IT equipment’s
Client Tech Supt Specialist Japanese Speaking
03/2007
-
12/2009
Phoenix, AZ
- Resolve Incidents/ Service Request with in the agreed time lines
- Ensure the tickets are resolved with the agreed norms in end user computing
- Prepare RCA for violated incidents with preventive and corrective measures
- Education qualification: Diploma ( 10+3+ 3 years’ experience) or 12+3 years Diploma/ UG/PG
- Min 2+ years of relevant experience in a technical support role
- Years Graduation Required Mandatory
- Healthcare Service Desk Experience would be added advantage
Education
Indiana Wesleyan University - Kokomo Campus
2002 - 2006
Science's Degree in Computer
Professional Skills
- Demonstrate strong verbal and written skills in English
- Programing skills in languages such as but limited to HTML, SQL, ODBC, Salesforce, Java, Business Intelligence, Microsoft Office and Social Media Tools
- Communicate (in a positive and contagious way) – Great written skills
- Strong technical skill
- Strong understanding of Dell’s various products including Desktop, Portables, Printer and Care related Issues
- Strong understanding and technical ability for PC, servers/Storage, Software systems and applications supported and sold by Dell Asia Pacific Sdn
- Capacity to prioritize and make adapt in a constantly changing environment
How to write Client Tech Supt Specialist Resume
Client Tech Supt Specialist role is responsible for languages, english, software, media, database, training, health, microsoft, analysis, education.
To write great resume for client tech supt specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Tech Supt Specialist Resume
The section contact information is important in your client tech supt specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Tech Supt Specialist Resume
The section work experience is an essential part of your client tech supt specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client tech supt specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client tech supt specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Tech Supt Specialist resume experience can include:
- Establishes priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures
- Tech Savvy / Smart thinking / Creative / Proactive / Problem solving
- Architecting / designing scalable, multi-tenant cloud applications delivered in IaaS model
- Microsoft clustering, Microsoft Internet, Storage, Unix
- Exposure&knowledge to the following systems technologies
- Speak Indonesian Language and supporting Indonesia's customers with clear accent and high proficiency
Education on a Client Tech Supt Specialist Resume
Make sure to make education a priority on your client tech supt specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client tech supt specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Tech Supt Specialist Resume
When listing skills on your client tech supt specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client tech supt specialist skills:
- Works effectively and efficiently under time constraints and high stress/pressure environments.
- Effectively use software packages such as Microsoft Word, Excel, and Outlook
- Communicate effectively with the Client in meetings to explain data
- Strong understanding and technical ability for PC, servers/Storage, Software systems and applications supported and
- Strong understanding and technical ability for Desktop and Laptop, Software systems and applications supported and
- Goal/Career oriented, self-motivated & good team player
List of Typical Skills For a Client Tech Supt Specialist Resume
1
Skills For Client Tech Supt Specialist Coimbatore Resume
- Responsible for providing technical solution to regional sales, retailers and partners
- Provide sales with technical training and interlock section
- Business and social media understanding (Brand)
- Languages: English is fluent
- Exposure on Cluster environment would be an added advantage
- MCSE / MCP certification etc.,
- Able to speak in Tagalog would be an advantage
2
Skills For Client Tech Supt Specialist Team Lead Resume
- Advanced knowledge of Dell products, customer service, policies and procedures
- Intel CPU based servers
- Fiber Channel storage subsystems
- Backup solutions and peripherals
- Able to speak in Malay / Mandarin would be an advantage
- Properly documents problem ticket into on-line Help Desk System
- Follows up and communicates ticket information to users when appropriate
3
Skills For Client Tech Supt Specialist Qwatch Resume
- Attention to details – Detail oriented
- Intel CPU based servers SCSI and RAID
- SA, PCI, EISA, combo interfaces
- Regularly makes recommendations for policy or process improvement for work group
- SCSI and RAID
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