Healthcare Resume Samples and Examples

  •  Responsible for escorting patients/families upon being discharged from unit. Ensures that patient has full instructions of home care or needs post-discharge   •  Transports patients and/or equipment to other areas of the hospital, when needed   •  Maintains patient rooms, including...

  •  Monitors the Customer Care Representative’s telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs   •  Set goals for Representatives’ career growth and development ...

  •  Delegates care responsibilities to staff considering   •  Meets medical center’s Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations with all co-workers, other departments, and with patients and visitors   •  Maintains ...

  •  Work as part of a team and demonstrate customer service excellence   •  Make recommendations according to customer’s needs   •  Consistent and regular attendance is mandatory   •  Verify/Collect demographics and update as necessary in CRM system   •&nb...

  •  Monitors customer service representatives’ interaction as a tool to ensure the application of quality, customer care, sales skill usage, and to assess training needs   •  Manage contact centre operations efficiently and effectively in order to meet customer’s expectations proactively via phone, mail, ...

  •  Serves as a liaison in corresponding and communicating with providers, vendors and WellCare contacts and/or members representative’s   •  Convey to patients the importance of adhering to clinical care plan when being discharged from both ER and Inpatient environment   •  Interact w...

  •  Coordinates development of care plan for members by meeting with members, caregivers, healthcare providers, and appropriate individuals to integrate services required to effectively meet the member’s needs   •  Advocates for the members’ needs, addresses concerns and resolves   •  ...

  •  Near ASA or recent ASA   •  A working knowledge of Moses or Axis   •  Exposure to programming in any language   •  Strong analytical skills, and the ability to think logically   •  Attention to detail, and persistence

  •  Utilization Review. According to department policy, procedure and protocols, consistently apply and verbally communicate approved utilization review criteria and guidelines for services delivered in acute or alternative care settings   •  Eligibility and Benefit Verification. Confirm eligibility statu...

  •  Assist in kitchen with delivery of patient/guest trays, restocking room service line, and lining patient trays   •  Verify physician order for unusual diets, conflicting modifications, and nutritional supplements   •  Recognizes signs of cardiac and/or respiratory arrest  &nbs...

  •  Interpersonal skills to effectively communicate and collaborate with other members of the Care Center   •  Completion of the following   •  Patient Care Technician or Multi-skilled Technician course   •  Active/Unrestricted CNA Certification in the State of Kent...

  •  Previous experience with PeopleSoft   •  Responsible for investigating and performing a root cause analysis on escalations as defined in the team’s processes and procedures   •  Retain and analyze information   •  Prioritize and handle multiple tasks simultaneou...

  •  Basic computer skills – MS Office, Internet Explorer   •  Experience with Oakley products   •  Strong enfaces in providing World Class Customer Service, meeting KPIs, and maintaining contact center averages in all areas of statistical reporting to ensure equal contribution in suppo...

  •  Proven analytical and troubleshooting skills Proven verbal and written communication skills, including the ability to articulate complex technical concepts to non-technical stakeholders   •  Develop relationships with the client’s clinical informatics teams to build knowledge on clinical documentation...